ACTIVE, SAFE & - HAVING FUN - Parent Handbook for Licensed

YMCA OF SOUTH HAMPTON ROADS

ACTIVE, SAFE &

HAVING FUN

Parent Handbook for Licensed

School-Age Child Care Programs

GENERAL CHILD CARE INFORMATION

YMCA CHILD CARE DAYS & HOURS OF OPERATION

Child care and camp programs open at the following times:

Welcome! Our intent is to make our child care program a happy and safe experience

for your child. The Y is the largest nonprot child care provider in the United States,

with a history of stability built on Judeo-Christian principles and morals. Our services

extend throughout the community, reaching children of varied ethnic, cultural and

socioeconomic backgrounds.

Our purpose in providing quality child care programs is to support parents in their

desire for children to grow to their fullest potential. Providing a safe environment,

meeting their need for challenge, stimulation and ideas, and surrounding them with

people who know how to listen will help achieve that goal. Each child has talents and

skills to develop, energy to put to use and huge reservoirs of creativity that need to

be encouraged.

YMCA Child Care is available Monday through Friday, with the following exceptions:*

• Labor Day

• Memorial Day

• 4th of July

• Thanksgiving Day

• Day after Thanksgiving

• Christmas Eve

• Christmas Day

• New Year’s Eve day

• New Year’s Day

6am

• Currituck Family YMCA (Before-care)

• Efngham Street Family YMCA

• Hilltop Family YMCA

• Indian River Family YMCA

• James L. Camp, Jr. Family YMCA

• Mt. Trashmore Family YMCA

• Princess Anne Family YMCA

• Suffolk Family YMCA

• Taylor Bend YMCA (Before-care)

*Before-school care is not

available in Chesapeake.

6:30am

• Salem YMCA Family Center

• YMCA child care at Suffolk schools

• Indian River Family YMCA

• YMCA Camp Red Feather

• YMCA Camp Arrowhead

7:00am

• YMCA child care at Norfolk schools

7:30am

• Albemarle Family YMCA

• Currituck Family YMCA (Camp programs)

• Outer Banks Family YMCA

*Additional days may be added

at the discretion of the YMCA

family center.

All child care programs close at 6:00pm.

Before-school care is available from the start time listed above until the beginning of the

school day. After-school care is available from the closing of the school day until 6pm.

It may be necessary to close centers on other days at the program director’s discretion.

Proper notice will be given.

On days when school is closed (e.g. teacher work days, President’s Day), care is

available during normal child care hours through School’s Out Camp at each YMCA

family center.

APPLICATION & REQUIRED PAPERWORK

SCHOOL SCHEDULED CLOSINGS

ADMISSION POLICIES

All parents must complete a child-care application for each child attending the program

and return it before your child’s rst day in the program. Each application must be

accompanied by:

• Immunization records

• Proof of birth/child’s identity as listed on the child-care application

• Physical examination (also known as a School Entrance Form) signed by a physician.

Failure to submit the required paperwork listed above may result in delay in the start of

care until paperwork is received.

The YMCA of South Hampton Roads licensed school-age childcare programs child care

program admits children 2–12 years of age. Children of any race, color, religion, gender

and national/ethnic origin are granted all rights, privileges, programs and activities

generally accorded or made available at school. The YMCA of South Hampton Roads will

address physically challenged and special needs children on a per request basis with

the hope that we can serve all children who come to us. The YMCA of South Hampton

Roads does not discriminate on the basis of race, color, religion, gender or national/

ethnic origin in administration of its personnel and admissions policies. It is our hope to

have a culturally diverse population within our staff, participants and programs.

ORGANIZATIONAL CHART

INSURANCE

The structure of the YMCA of South Hampton Roads includes a volunteer board of

directors that is responsible for the nancial stability of the organization and all policy

making. The policies that the board creates are carried out by paid professional staff,

who are listed below:

The YMCA of South Hampton Roads complies with Virginia Child Care licensing

standards related to participant insurance coverage.

• President & CEO of the

YMCA of South Hampton Roads

• Chief Operating Ofcer

• Chief Strategy Ofcer

• VP of Youth Development or

VP of Social Responsibility

• Executive Director

• Youth Director

• Site Director

• Teacher/Counselor

COMMUNICATIONS

For immediate assistance and in case of emergency, the best mode of communication

is to call your YMCA family center directly. If we must get in contact with you due to

an emergency, we will begin to call the numbers listed on your child care application

in priority order. If we are unable to reach a parent or guardian, we will begin to call

the emergency contacts. There are many other ways that we communicate with our

members, including the following:

• www.ymcashr.org—utilizing our website alert system for breaking news

• E-mail updates

• Blog

• Direct mail

• Follow your YMCA family center and the YMCA of South Hampton Roads on

Facebook and Twitter

• SMS Alerts: text message to 33733 with your family centers keyword to

receive text message alerts. Standard text messaging rates apply. Text your

family center’s keyword (see back cover) to 33733 to sign up for text

message alerts.

FINANCIAL RESPONSIBILITY & ADDITIONAL FEES

PAYMENT POLICY

Program fees are due in advance of service. In order to ensure that we have all the

resources required to serve your child each week, tuition payments are due for before

and after-school programs at 6pm on the Wednesday prior to each upcoming week.

Your program registration is planned by the week and we prepare snacks, activities and

staff for your child each day. Few operating costs are eliminated when a child is absent

because we prepare for each child every day. Because of the aforementioned, we do

not refund or pro-rate fees for absences.

Weekly fees are due the Wednesday prior to the upcoming week. Fees are based upon

the 180-day school calendar and are divided equally into 38 weekly payments. We

understand that there are some weeks during the school year with fewer than ve days

of service and School’s Out Camp is available on these days at YMCA family centers at

no additional cost*. We do not issue credits or refunds for scheduled school holidays,

sickness or closings due to inclement weather. There are no additional charges for

early release days.

There is a multiple-child discount of 10% that applies when siblings are attending

the same session and no other discount has been applied. (NOT APPLICABLE FOR

CHESAPEAKE PUBLIC SCHOOLS PROGRAM)

Cash will not be accepted at school locations. Payment can be made by check, money

order, credit/debit card and automatic draft. Cash can be accepted at any YMCA

family center.

*With exception of Norfolk, Chesapeake, and Suffolk as they are school-based

programs.

Winter Break and Spring Break camp is available and requires a separate fee at all

family centers.

LATE OR RETURNED PAYMENT FEES POLICY

Payments made after deadline will be assessed an additional $15 late fee. Your child

will be removed from the program if:

• Fees become more than two weeks tardy

• Your child is absent for more than two weeks without payment. Your child may not

return to the program until the balance is paid.

If your check or draft is returned for any reason, a $25 RETURNED CHECK FEE will be

assessed. If more than two checks are returned, the YMCA will be unable to accept

your personal checks. At that time, all future program fees must be paid in cash or

money order.

• Executive Director

• Youth Director

• Site Director

• Teacher/Counselor

TERMINATION POLICY

If you are withdrawing your child from our program, a two-week written notication

is required.

FINANCIAL ASSISTANCE

The YMCA of South Hampton Roads is able to provide nancial assistance based

on ability to pay, thanks to generous supporters of our annual giving campaign. We

understand that nancial hardships may happen at unexpected times during the

school year, and we work quickly to provide nancial assistance to families based

upon their ability to pay. If your family has trouble affording the weekly tuition,

please contact your YMCA family center regarding nancial assistance options.

If you wish to apply for nancial assistance, please obtain an Open Doors

application from the Member Services desk of your YMCA family center or online at

ymcashr.org/opendoors. All scholarships are awarded based on availability of

scholarship funds and are made possible through the generosity of YMCA donors.

LATE PICK-UP POLICY

If you know you are going to be late, call us. We do understand that things come up

and trafc can be challenging even in the best of times. We worry about your safety

just as much as your child does. We understand that a late pick-up may occur on a rare

occasion. However, many of our programs operate in a shared space and are unable

to continue providing care after we close. Our programs close at 6pm and if your child

is not picked up by the end of the program, then a late fee will be charged to you and

collected at pick-up. If it is 6:01pm (by our clock), then it is time for our program to

close and you will be charged a fee. The fee is $15 per 15-minute interval.

If we have not heard from you by 6pm and we cannot reach you by phone, your

emergency numbers will be called and one of those contacts will be asked to come

pick-up your child. If neither you nor your emergency contact can be reached, we will

keep your child for one hour. After that time, the police will be contacted to see if

there has been an accident and/or to drive by your home to see if there is a problem.

If no problems are found, then Child Protective Services will be notied.

EXCESSIVE LATE PICK-UP POLICY

The YMCA of South Hampton Roads has found that it is necessary to have an excessive

late pick-up policy, which could result in the removal of your child from our program.

This policy is as follows: if you are late more than three times in any program cycle,

you may be asked to remove your child. For preschool, this is three times in a year; for

school-age, this is three times in a school year.

VACATION POLICY

PARENT RESPONSIBILITIES

Children cared for in a YMCA school-age program will be allowed one week of

“vacation” or “absenteeism” per school year, accrued after 12 weeks of program

attendance. If you do not use your week of sick/vacation credit for any given year,

you lose it. Vacation/sick credit cannot accrue from year to year. Payments must

be current in order to take advantage of vacation/sick credit. Parents are asked to

give the director notice prior to a planned vacation.

ARRIVAL AND DEPARTURE

Parents are expected to sign their children in upon arrival in the morning and sign

them out before leaving in the afternoon. There is a SIGN-IN/SIGN-OUT preprinted

sheet available as you enter the program. All persons signing children in/out must be

at least 16 years of age.

AUTHORIZATION TO PICK UP

Authorization to pick up a child is given in the child-care application. We will not

release your child to a person not authorized in writing by the custodial parent.

Identication will be requested of anyone that we do not know. Our staff cannot

legally refuse to release a child to a veried natural parent unless there is a court

order in the child’s le stating that the parent does not have custodial rights. Only

the courts can give us that right.

FOOD ALLERGIES/OUTSIDE FOOD

The health and safety of our children is of the utmost importance. It is imperative

that the child-care staff is aware of any food allergies before enrollment. At some

centers, food is provided and a menu is posted. If food is not provided, your child’s

food brought to the center will be checked daily and labeled with his/her name and

date. There is absolutely no food sharing allowed. All outside food provided for

groups (i.e. birthday cupcakes), must be cleared with the director in advance.

VISITATION / INVOLVEMENT / FEEDBACK

The YMCA of South Hampton Roads highly encourages parent involvement. We are

honored that you choose us to help raise your child and we want to make sure we

are on the right track. If you wish to visit your child while in the program, you are

always welcome. We just ask for advance notice. The Y will also provide quarterly

family involvement activities to promote family together time. If you wish for

feedback on your child’s development, you are welcome to ask at any time.

UP-TO-DATE INFORMATION

We ask that any updates to phone numbers, emergency contacts or authorized

pick-up be given in a timely manner. We will ask you to review your child’s

information on le quarterly.

NOTIFICATIONS OF ATTENDANCE

For the safety of all children, please understand that when your child does not show up

to our program we must verify his/her whereabouts. This puts great strain on the rest

of the program participants since the program cannot start until a nal headcount is

accurate. Notication prior to the program start of planned absences, early pick up, or

planned tardiness will ensure the smoothest transition for all participants.

PARTNERS IN CARE

At every opportunity we hope to promote the mission and core values of the YMCA.

Parents/guardians not displaying these core values to their children, our staff or other

stakeholders could be asked to exit the program.

HEALTH & SAFETY

MEDICATION POLICY

If your child requires medication during care, we must have a signed authorization

through a Medication Administration Form. Medication Administration Forms can be

obtained from a staff member. Over-the-counter Medication Authorizations are good

for one week and then the Medication Authorization Form must be completed again.

Prescribed and/or long-term medications for such things as asthma, ADHD, allergies

etc, must have the Medication Administration Form completed by a medical doctor.

All medication must be in the original bottle labeled with the child’s name and will be

stored in a locked box.

Please understand that it may not always be possible to administer medications as

requested, and we cannot be responsible for missed doses. We are not required by

law to administer medication and only do so as a service to the parent. Whenever

possible, school-based programs will ask the school nurse to administer medicine

needed before the close of the school day. Only those YMCA child-care staff members

who are certied “Medication Administrators” may dispense medications. When a

child with diabetes is in the program, there will be a staff person certied in Diabetes

Medication Training.

OVER-THE-COUNTER SKIN PRODUCTS

YMCA child care staff will administer sunscreen, diaper ointment/cream and/

or insect repellent as needed. Please alert your child care staff of any adverse

reactions. If you wish to provide your own skin product, it must be in the original

container and must be labeled with your child’s name. Note: Children under nine

years of age may not administer their own sunscreen. YMCA child care staff will

administer sunscreen to this age group in accordance with standards for licensed

child day centers.

The health and safety of your child is a matter of major importance to all of us. In

order to protect the children in the program who are well, we have very stringent rules

about sick children. If your child becomes ill in our program, we will call you and you

must make arrangements to pick up your child within 30 minutes. Re-admission

will be allowed with a doctor’s note or when a child has been without symptoms for

24 hours. This means if we send your child home on Tuesday, he or she may not return

until Thursday.

SICK CHILD POLICY

Please keep your child home if your child has:

• had a fever in the previous

• 24-hour period

• A cold that is less than two days old

• Heavy nasal discharge

• Constant cough

• Reoccurring vomiting or diarrhea (two or more times)

• Temperature of 100°F

• Symptoms of communicable disease (snifﬂ es, reddened eyes, sore throat, headache

and abdominal pain plus fever)

FOOD POLICY

INCLEMENT WEATHER POLICY

An afternoon snack will be provided to school-age program participants. Lunches

must be in an insulated, sealable container that is labeled with the child’s name

and date. The YMCA’s child care program will not serve junk foods and/or empty

calorie foods as part of a required snack. Snacks always include a minimum of two

food groups. A menu will be posted for the month on the parent board. If you want

to bring food for special celebrations, we ask that it be a healthy snack (popsicles

accepted for special occasions).

The Y’s child care program may close during hazardous weather conditions. Inclement

weather conditions may delay our opening and/or transportation of your children to

school. Please note that our primary mode of communication with you will be via email

and text alert system. Please ensure that you have enrolled in the text alert system for

your center as well as have an accurate email on le. No exceptions for not receiving

the information will be made.

In order to serve children and families to the best of our ability, the YMCA of South

Hampton Roads has developed inclement weather policies for school-based programs

and family center programs.

CHILD INJURY POLICY

Our staff members are trained in First Aid and CPR and will treat your child if they

sustain a minor injury while in our care. We will notify you at pick-up if your child had

a minor injury during the day. If your child has an injury that may require more than

our First Aid skills allow or your child has been bumped on the head, we will make

an immediate attempt to contact you. If we are unable to reach you or the person

you have designated in case of such emergencies, we will call the child’s physician.

If necessary, we will call an ambulance. The program will maintain a parent’s signed

consent form agreeing to this provision. Please make every effort to keep the YMCA

up-to-date on phone numbers, emergency numbers and other pertinent information.

YMCA-Based Programs School-Based Programs

School’s closed:

If your city’s public schools

are closed due to weather…

Depending on the severity

of the weather, Schools Out

Camp may be available (for

a limited number of children)

at your YMCA family center,

if the family center opens

before 10am.

Depending on the severity

of the weather, Schools Out

Camp may be available (for

a limited number of children)

at your YMCA family center,

if the family center opens

before 10am.

Early dismissal:

If the school system

dismisses early due to

weather…

Program will operate from the

time of school dismissal and

close at 6pm.

There is no afternoon care and

children must be picked up at

school dismissal.

Delayed Opening:

On those mornings when

there is a delay to the start of

your child’s school day…

Program will open at normal

time and the YMCA will

transport children to school

when school opens.

There is no before-school care.

The YMCA will make every effort to provide care in the event of inclement weather;

however, the safety of the children and staff are our primary responsibility. The YMCA

could close and/or adjust the inclement policy due to hazardous weather conditions.

We will follow the same procedures to contact you regarding closings and/or adjust-

ments to the policy as outlined above. Late fees outlined in paragraph two of the Late

Pick-up Policy will still apply during weather emergencies.

SITE SPECIFIC POLICIES

CHILD’S RESPONSIBILITIES

Please see the child care staff to see your location’s Emergency Action Plan, Shelter-In-

Place Procedure, Evacuation Procedures, Playground Safety Policies, Injury Prevention

Plan, and Daily Schedule.

There are clear and appropriate

behavioral expectations for the

children in our care. We try to set

limits, help children understand

rules and give clear denitions

of acceptable and unacceptable

behavior. Children are more likely

to follow rules that have been

introduced from the beginning.

Rules that we teach include:

• We nd out what the problem is.

• We address the problem in a tactful way.

• We listen to each other.

• We care about each other’s feelings.

• We are responsible for what we say and do.

• We do not use vulgarity, profanity or

obscenity.

• We never leave the group without permission

from an adult.

• We use words, not sts, to solve problems.

BEHAVIOR EXPECTATIONS OF CHILDREN

DISCIPLINE POLICY

Discipline is seen as an opportunity to guide children in their relationships and actions.

By working with the child and not against, the best interests of the child are put rst.

The goal of discipline is to have the child control his/her behavior by making conscious

decisions concerning his/her actions and to give the child reasonable ownership of

the consequence. Children that show a strong and sincere desire to improve will be

worked with as long as they are not considered dangerous to themselves or others.

Corporal punishment such as, but not limited to, spanking, forcing a child to assume

an uncomfortable position, restraining to restrict movement through binding or tying;

enclosing in a conned space, using exercise as a means of punishment, withholding

food, water or nap is forbidden under the YMCA philosophy and policies. Toileting

accidents will not be disciplined. There will be no abusive language that would

include, but not limited to, threats or belittling remarks about any child or the family.

Documentation of the child’s behavior will be recorded in your child’s le. Depending on

the offense, at the discretion of the Site Director, you may be notied via phone or at

the end of the day.

All YMCA youth staff members have been trained to adhere to the following protocol

when dealing with challenging behavior.

Step 1:

When a child acts out for the rst time, the negative behavior is discussed between

counselor(s) and child until an agreement is reached. Depending on the severity of the

action, the Director will be informed. Offenses related to drugs, rearms, smoking,

ghting, physical or verbal abuse of staff or children, sexual misconduct, stealing and

destruction of property will immediately be related to the Director.

Step 2:

If negative behavior continues, then the Director(s) will become more directly involved.

Once again, the behavior will be discussed until an agreement is reached with some

possible consequences of breaking the agreement. Consequences should be in direct

relationship to offensive behavior whenever possible.

Step 3:

If negative behavior continues, child will meet with the Director. Parents/guardians

will be called to help resolve the situation. If child is unwilling to work within set

boundaries, he or she will be sent home.

If it is necessary to dismiss a child from the program for disruptive or harmful

behavior or failure to abide by the Participant Agreement, there will not be any

refund of fees.

DRESS POLICY

Children should wear comfortable and appropriate clothing for indoor and outdoor

activities. We use washable paints and crayons; however, clothing can still get stained.

We do not reimburse for clothing rips, stains or normal wear and tear. It is expected

that the parents will provide proper seasonal clothing and bathing suit with towel for

occasional swimming trips.

CLOSED-TOED & CLOSED HEELED SHOES MUST BE WORN AT ALL TIMES.

Open-toed shoes can be a safety hazard to your child. If you send your child in open-

toed sandals or in ip-ops, you will be called and asked to bring different shoes for

your child.

PERSONAL ITEMS POLICY

We have plenty of equipment and activities to keep your child busy. Please do not allow

any toys, video games, electronic tablets or cell phones to accompany your child. This

eliminates ghts, theft and/or lost items that we cannot be responsible for AND WILL

NOT REIMBURSE.

Personal space is important for every child. Our programs will have a designated

place for your child to store their backpacks, lunchboxes and other items that they

bring to the program with them.

OUTSIDE PLAY

It is our belief that children need and want to be outside. Running, jumping and other

such movement can only be accomplished outside. Children need the space and the

opportunity for such movement on a daily basis, in order to have proper muscle

development. Outside play is essential for children to gain strength and develop to

their fullest potential.

POOL SAFETY

Because your child is participating in YMCA swim lessons and/or free-swim time,

and it is valued as a life skill, it is important that your child understands our POOL

SAFETY RULES:

• Check in with the lifeguard when entering the pool area.

• Shower before entering the pool.

• No unsafe entries from the side of the pool.

• No running, pushing or shoving.

• Stay off the ropes.

• No shoes on the deck.

• Proper swim attire is required (no bare midriffs).

• No glass allowed in the pool area.

• A swim test of one pool length is required to swim in the deep end.

• When the whistle blows, pay attention to the lifeguard.

CHILD-CARE STAFF RESPONSIBILITY

DAILY SCHEDULE

Specic daily schedules are provided at each center. For school-age programs, the

schedule will be comprised of a snack, gross motor movement period, academic

enrichment time, and programmed and free-time activities. For preschool, the Y uses

the Creative Curriculum program and will provide time for lunch and nap.

FIELD TRIP POLICY

In order to reduce paperwork and waste, the FIELD TRIP AGREEMENT authorizes the

YMCA of South Hampton Roads to take your child on all eld trips for the school year

with a 24-hour notice. We do this rather than having a separate permission slip go

home for every trip, risking confusion, loss and the possibility that we would not be

able to take your child for lack of permission. You have the right to refuse permission

for your child to go on a particular eld trip. A 48-hour notice is required. Preschoolers

under the age of 4 must have car seats. Please remember to drop off your child’s car

seat on the day of the eld trip.

TRANSPORTATION POLICY

Whenever the YMCA of South Hampton Roads transports children, the parents can be

condent that every precaution will be taken to ensure your child’s safety.

Motor vehicle injuries represent the greatest threat to a child’s life. We ensure your

child’s safety by being alert to potential dangers, eliminating or avoiding these

dangers, and knowing what to do when an emergency occurs. When seatbelts are on

the bus, your child will be seat-belted in and expected to stay seated. We will never

transport more children in a vehicle than we have restraints. Children are expected to

keep their hands to themselves and remain relatively quiet. At no time will a child be

permitted to put his/her arms, hands or head out of the vehicle’s windows.

No rough-housing will be tolerated at any time. Loading and unloading children

will happen only when the vehicle is pulled up to a curb, the side of the road or in a

driveway. We will only release children in our care to an authorized adult. At no time

will an adult drive and discipline at the same time. CHILDREN WILL NEVER BE LEFT

ALONE IN A VEHICLE.

NO BABYSITTING POLICY

YMCA child-care staff members are prohibited from babysitting any participants of a

YMCA child-care program. This restriction extends to transporting family members to

and from the Y, or any other function that is not YMCA program related.

CHILD ABUSE PREVENTION POLICY

The growth and development of men, women, boys, girls and families has been the

Y’s principle concern for over 150 years. Through programs of health and wellness,

aquatics, sports, camping, parent child, family programs and child care, the Y is

responding to the needs of children and families. Many changes have occurred in the

lives of children and families today. Some of these changes are positive. However,

the alarming increase in child abuse is of particular concern to the Y. Throughout its

history, the Y has been a strong advocate for children’s rights. It is therefore most

appropriate that mistreatment or neglect of children and the resulting severe effects

would be of primary concern to the Y.

The Y advocates a positive guidance and discipline policy with an emphasis on positive

reinforcement, redirection, prevention and the development of self-discipline. At

no time will the following disciplinary techniques be tolerated: physical punishment,

yelling, striking, biting, kicking, squeezing, shaming, withholding food or rest room

privileges, conning children in small locked rooms, or verbal or emotional abuse.

Affectionate touch, and the warm feelings it brings, is an important factor in helping a

child grow into a loving and peaceful adult. However, YMCA staff and volunteers need

to be sensitive to each person’s need for personal space (i.e., not everyone wants to be

hugged). The Y encourages appropriate touch; however, at the same time it prohibits

inappropriate touch or other means of sexually exploiting children.

Based upon its concern for children, parents and YMCA staff, the following standards

related to reporting procedures, stafng, standards, code of conduct and resources for

parents and children, have been developed.

**Note: The YMCA of South Hampton Roads, like many other public institutions, is

mandated by law to report suspected child abuse to Child Protective Services within 24

hours of reported incident.

“CHILD ABUSE is mistreatment or neglect of a child by parent(s) or others resulting in

injury or harm. Child abuse may be physical, verbal, emotional or sexual. Its effects may

result in severe emotional and physical handicaps, anti-social behavior, even death.”

PROCEDURES FOR REPORTING SUSPECTED CHILD ABUSE

1. At the rst report or suspicion of child abuse, the staff or volunteer to whom it has

been reported will immediately inform his or her supervisor.

2. The YMCA of South Hampton Roads will make a report within 24 hours to Child

Protective Services and will request that the situation be investigated. In the event

the reported incident or suspicion involves an employed staff person or volunteer,

the responsible Executive Director will suspend the person from all responsibilities

(if appropriate, without pay) until the investigation is complete.

3. All staff members and volunteers must be sensitive to the need for condentiality in

the handling of information in this area and are therefore instructed to only discuss

matters pertaining to abuse or suspected abuse with their supervisor/and VP of

Social Responsibility.

4. YMCA staff and volunteers may not make contact with children or parents involved

in a child abuse incident without permission of the family center executive director

or VP of Social Responsibility.

5. Whether the incident or alleged offense takes place on or off YMCA premises, it will

be considered job-related (because of the youth-involved nature of the Y).

6. All incidents or alleged offenses will be documented on the day of occurrence.

LICENSING INFORMATION FOR PARENTS

The Commonwealth of Virginia helps assure parents that child day programs that

assume responsibility for the supervision, protection and well-being of a child for any

part of a 24-hour day are safe. Title 63.1, Chapter 10 of the Code of Virginia gives the

Department of Social Services authority to license these programs.

Standards for licensed child day centers address certain health precautions, adequate

play space, a ratio of children to staff member, equipment, program and record keep-

ing. Criminal record checks and specic qualications for staff and most volunteers

working directly with children are also required. Standards require the facility to meet

applicable re, health and building codes.

Compliance with standards is determined by announced and unannounced visits to

the program by licensing staff within the Department of Social Services. In addition,

parents or other individuals may register a complaint about a program which will be

investigated if it violates a standard.

If you would like additional information about the licensing of child day programs or

would like to register a complaint, please contact the Eastern Regional Ofce of Social

Services at:

Eastern Regional Ofce

Pembroke Four Ofce Building, Suite 300, Virginia Beach, VA 23462-5496

(757) 491-3990

YMCA OF SOUTH HAMPTON ROADS

P (757) 962-5555 W ymcashr.org

Mission: To put Judeo-Christian principles into practice through programs that build

healthy spirit, mind and body for all

CARE AND CAMP PROGRAMS

Albemarle Family YMCA ........................................................................... Text ALBCHILDCARE to 33733

Blocker Norfolk Family YMCA ................................................................Text BLOCHILDCARE to 33733

Currituck Family YMCA ............................................................................ Text CURCHILDCARE to 33733

Eastern Shore Family YMCA .......................................................................Text ESCHILDCARE to 33733

Efngham Street Family YMCA ..............................................................Text EFFCHILDCARE to 33733

Great Bridge/Hickory Family YMCA ................................................... Text GBHCHILDCARE to 33733

Greenbrier Family YMCA .......................................................................... Text GBFCHILDCARE to 33733

Greenbrier North YMCA/

Chesapeake school-based programs ................................................Text GBNCHILDCARE to 33733

Hilltop Family YMCA .....................................................................................Text HTCHILDCARE to 33733

Indian River Family YMCA ........................................................................... Text IRCHILDCARE to 33733

James L. Camp Jr. Family YMCA ..............................................................Text JLCCHILDCARE to 33733

Mt. Trashmore Family YMCA .................................................................... Text MTCHILDCARE to 33733

Outer Banks Family YMCA ..................................................................... Text OBXCHILDCARE to 33733

Princess Anne Family YMCA ......................................................................Text PACHILDCARE to 33733

Salem YMCA Family Center ......................................................................Text SALCHILDCARE to 33733

Suffolk Family YMCA ................................................................................. Text SUFCHILDCARE to 33733

Taylor Bend Family YMCA ..........................................................................Text TBCHILDCARE to 33733

The Y on Granby .........................................................................................Text YOGCHILDCARE to 33733

YMCA Camp Arrowhead .................................................................Text CAMPARROWHEAD to 33733

YMCA Camp Red Feather ............................................................... Text CAMPREDFEATHER to 33733