Version Changes
Cash-Released XChange
User Guide
April 2024
PUBLIC
Version Changes
PUBLIC
APRIL 2024
We have updated the Cash-Released XChange User Guide (including its name, formerly known as,
Servicing Transfer Instructions User Guide) to incorporate changes for our mortgage Sellers and
Servicers in the following chapters:
Chapter 6:
o Lakeview Loan Servicing, LLC Assignment Endorsement Question contact info
Chapter 7:
o Lakeview Loan Servicing, LLC Primary Contact Information
Chapter 8:
o Lakeview Loan Servicing, LLCAll Other Issues & Report Loan Acquisition Scheduled
UPB Errors contact info
Chapter 11:
o Lakeview Loan Servicing, LLCAccounting, Final Documents, Repurchase, Release
of File and Funds & SRP Reimbursement contact info
These updates are effective immediately.
The updated Cash-Released XChange User Guide is available through the Loan Selling Advisor
®
. Please
make sure the appropriate teams in your organization, including Loan Delivery and Shipping, have
access to the User Guide and are aware of this update.
For questions, please contact your Freddie Mac representative or the Customer Support Contact Center
(800-FREDDIE)
This information is not a replacement or substitute for the requirements in the Freddie Mac Single-Family
Seller/Servicer Guide and your other Purchase Documents.
© 2023 Freddie Mac Freddie Mac Learning
CASH-RELEASED XCHANGE USER GUIDE APRIL 2024
PUBLIC
Chapter 1: Introduction
Prologue
These materials are designed for Freddie Mac Sellers who are approved to sell mortgages through Cash-
Released XChange
®
and engage in a related Concurrent Transfer of Servicing to a Transferee Servicer
using Guide Exhibit 28A
. The materials contain general information, delivery tips and the Transfer of
Servicing instructions.
The materials are organized as follows:
Chapter Number Contents
1
Overview of Cash-Released XChange
Process Flow
What is Guide Exhibit 28A
, Loan Servicing Purchase and Sale Agreement for
Cash-Released XChange
®
?
Understanding Your Freddie Mac Funding
How to Identify the Servicer in Loan Selling Advisor
®
Post-Fund Data Correction Tool
Address Confidentiality Program
2 Delivering Accurate Data in Loan Selling Advisor
o Prevent Loan Delivery and Funding Errors
o Deliver a Scheduled UPB and Valid DDLPI
o Submit Post-Fund Data Corrections
o Enter escrow and buydown funds information
o
Borrower Mailing Address Information
3 – 11 Servicing Transfer Instructions
12 Checklists and Forms
Overview of Cash-Released XChange
Loan Selling Advisor is Freddie Mac’s online system for selling and delivering mortgages. It integrates all
secondary market functions from pricing to funding, helps you deliver mortgages to Freddie Mac under a
variety of executions, and lets you manage your contract and loan pipelines, with access to funding
reports and more. Sellers must be pre-approved to participate in Cash-Released XChange.
For Transfers of Servicing under the Cash-Released XChange program, the Seller of the Mortgage is the
Transferor Servicer and we refer to them as Seller, and we refer to the Transferee Servicer as Servicer
throughout this document. Upon sale of a Mortgage to Freddie Mac, the Seller enters into a Servicing
Contract thereby creating Servicing Contract Rights related to those Mortgages. Under the Cash-
Released XChange program, the Seller as Transferor Servicer, assigns the Servicing Contract Rights to
the Servicer as Transferee Servicer. Refer to the Glossary
in the Freddie Mac Single-Family
Seller/Servicer Guide for definitions.
CASH-RELEASED XCHANGE USER GUIDE APRIL 2024
Chapter 1: Introduction - 2
Sellers participating in Cash-Released XChange must comply with requirements as set forth in the
Freddie Mac Single-Family Seller/Servicer Guide (Guide) and Purchase Documents. For specific
information relating to general sale, delivery, and servicing requirements for mortgages sold under Cash-
Released XChange, refer to the Guide chapters below:
Guide Chapter 6302
: Mortgage Delivery Instructions
Guide Chapter 6101: Requirements for selling fixed-rate mortgages to Freddie Mac under fixed-
rate Cash Contracts, and specifically Guide Section 6101.7.
Guide Exhibit 28A: Loan Servicing Purchase and Sale Agreement for Cash-Released XChange
(the “Agreement”). When you sell mortgages under Cash-Released XChange, you agree to
comply with the terms of Guide
Exhibit 28A.
Process Flow
When mortgages are sold for cash under Cash-Released XChange, Freddie Mac arranges for a Servicer,
as identified by Freddie Mac, to accept a Transfer of Servicing from the Seller simultaneously with the
sale of the mortgage to Freddie Mac.
The Freddie Mac Settlement Date (hereafter referred to as the Funding Date or “sale date”) is the date on
which Freddie Mac purchases the mortgage and creates the Servicing Contract Rights (SCRs) that are
assigned by the Seller to the Servicer concurrently with the sale of the mortgage from the Seller to
Freddie Mac. The Seller’s SCRs, including its right to any portion of the servicing spread or any other
servicing fees or income relating to servicing of the loan(s), are assigned by the Seller to the Servicer
upon the sale of the mortgages to Freddie Mac.
The diagram below illustrates the Cash-Released XChange high-level process flow.
What Happens Next?
The Freddie Mac Funding Date/sale date triggers the delivery timeline to the Servicer. Seller at its own
expense, shall deliver imaged documents (see Chapter 4, FAST for Imaged Documents, for special
instructions) within three (3) Business Days after the sale date.
CASH-RELEASED XCHANGE USER GUIDE APRIL 2024
Chapter 1: Introduction - 3
What is Guide Exhibit 28A: Loan Servicing Purchase and Sale Agreement for Cash-
Released XChange?
Guide Exhibit 28A outlines the terms and conditions under which mortgages are sold to Freddie Mac
through Cash-Released XChange. It, along with this user guide, identifies the Seller’s obligation after the
sale date and describes fees incurred by the Seller for late and incorrect deliveries and loans
repurchased:
Loan Information: Provide available computer or like records requested by Servicer reflecting
pertinent information on the Loans as of the Origination Dates of such Loans including, but not
limited to, comprehensive tax and insurance information identifying payee, payee address, next
payment due date and policy number.
File: Provide a complete loan file to Servicer or as directed by Freddie Mac. Seller must also
retain a copy of the complete loan file and maintain that copy in accordance with the
requirements of Guide Chapter 3302
. Imaged documents only.
Other Documents: Seller shall deliver to Servicer any and all further documents reasonably
required by Servicer in order to fully transfer to Servicer all of Seller's SCRs, title and interest in
and to the SCRs and escrow funds transferred hereunder.
Comply with the requirements of the Cash-Released XChange User Guide.
The Seller may be subject to the following late fees as set forth in the following sections of Guide
Exhibit 28A
:
Section 4.2 Seller Obligations after the Sale Date, 4.2(b). The Servicer may charge a per loan,
late or missing document fee of up to $500. For more information, refer to Chapter 4, FAST for
Imaged Documents, of this user guide.
Section 5, Exchange of Funds, 5.1(b). Servicer may charge Seller a late fee of up to $500 for
failure to transfer to Servicer all funds received from the mortgagors after the sale date. For more
information, refer to Chapter 8, Resolve Settlement/Funding Errors, of this user guide.
Section 6, Payment of Costs, 6.3. The Servicer may charge a per loan, late document fee for
“late” recorded documents. For more information, see Chapter 9, Final Recorded Documents, of
this user guide.
S
ection 6.4, Refund of Servicing-Released Premium, (c) Loans Repurchased (ii). Servicer may
charge Seller a $200 repurchase fee for each loan the Seller is required to repurchase. For more
information, refer to Chapter 10, Repayment of the Servicing-Released Premium, of this user guide.
Understand Your Freddie Mac Settlement
Freddie Mac disburses payment to the Seller on the Funding Date for mortgages purchased. The cash
disbursement includes the cash price and Servicing-Released Premium (SRP), subject to funding
adjustments and net funding.
What is Net Funding?
Net funding is the process by which Freddie Mac adds or deducts credit fees, premium or discount pricing
and/or other applicable amounts in addition to servicing-released funding adjustments (such as, escrow
funds, unapplied temporary subsidy buydown funds, interest adjustments, the servicing spread, tax
CASH-RELEASED XCHANGE USER GUIDE APRIL 2024
Chapter 1: Introduction - 4
service fees, transaction fees and other funds due the Servicer) from the proceeds of sale for each
mortgage sold through Cash-Released XChange. The amount of all funding adjustments is transferred by
Freddie Mac from the Seller to the Servicer on the funding date. See Guide Section 6101.7
and the rest
of this section for additional information regarding funding adjustments.
The tables below illustrate the components used to fund mortgages under the Net Funding process.
These components are listed in the Settlement Summary (amount wired to Seller) and the Servicing-
Released Proceeds Summary (amount transferred to Servicer).
Assumption: Freddie Mac Funding Date is in the month prior to the last paid installment due date
Name of Data Component
Equal
Total Amount
Principal Purchased
128,868.49
Accrued Interest
241.62
Total Fees
455.84
Premium (+) or Discount (-)
10,392.46*
Servicing-Released Proceeds Summary**
1,429.85
Total Disbursement (to Seller)
137,616.88
**Breakdown of Proceeds to Servicer - See Servicing-Released Proceeds Summary
Name of Data Field
Equal
Total Amount
Escrow Funds collected at Closing
578.78
Buydown Collected at Closing (unapplied Buydown Subsidy)
0.00
Interest Adjustment
604.07
Servicing Spread Adjustment
17.00
Tax Fee
80.00
Transaction Fee
150.00
Total Funding Adjustments Transferred to Servicer
1,429.85
*The Premium (Discount) in the example above, was calculated as follows:
Calculate Premium/Discount
Data Component
Multiply or Equal
Amount
Base Price
108.064
Loan SRP
1.140
Sub total
106.924
Par
100.000
Sub total
.06924
Principal Purchased
128,868.490
Sub total
8,922.854
SRP Amount
1,469.610
Total Premium (Discount)
10,392.464
CASH-RELEASED XCHANGE USER GUIDE APRIL 2024
Chapter 1: Introduction - 5
The Loan SRP which displays in the Servicing Released Proceeds Summary section, may
be truncated and/or rounded. To view the Loan SRP as a rate (before it is rounded and/or
truncated), create a custom export. For step-by-step instructions on how to export data and
create custom exports, access the job aids shown below:
Learn how to export data and create custom data sets.
Access an additional job aid on how to Map Loan Purchase Statement Data Fields
using the Summary Data MISMO 3.30 data set. The Loan SRP data field is available
in the Summary MISMO 3.0 data set.
Funding Adjustments
Funding adjustments include escrow funds (formerly known as the escrow deposit), interest adjustment,
Servicing Spread, tax service fee, transaction fee and unapplied Temporary Buydown Subsidy funds.
Funding adjustments display on the settlement statements and are calculated as follows:
The Seller delivers the amounts held as Escrow funds and Temporary Buydown Subsidy funds
for each mortgage sold Servicing-Released
Freddie Mac calculates the Interest Adjustment, Servicing Spread, Tax Service Fee and
Transaction Fee. See the sections below for more information on how to calculate funding
adjustments.
CASH-RELEASED XCHANGE USER GUIDE APRIL 2024
Chapter 1: Introduction - 6
Escrow Funds
Escrow funds are entered into Loan Selling Advisor by the Seller. Note, Freddie Mac does not validate
the amounts entered. If the borrower’s monthly mortgage payment includes escrow amounts, you will
have entered the total amount of escrow funds collected from the borrower at closing, less the aggregate
amount in the Other Funds Collected at Closing Detail section of the Create/Modify loan page. The
aggregate amount represents any disbursements due the collection authority 60 days after the Transfer
of Servicing.
Unapplied Temporary Buydown Subsidy Funds
Unapplied Temporary Buydown Subsidy funds are entered into Loan Selling Advisor by the Seller, and
the accuracy of these amounts is not validated by Freddie Mac. If the mortgage was originated with a
temporary subsidy buydown, you will have entered the amount of the unapplied temporary buydown
subsidy in the Other Funds Collected at Closing Detail section of the Create/Modify Loan page.
Accrued Interest/Interest Adjustment
The Seller is due accrued interest for each mortgage sold to Freddie Mac except when the Funding Date
is the first (1
st
) of the month. When the Servicer is due the interest, it is identified as an Interest
Adjustment. The Accrued Interest is due the Seller and the Interest Adjustment is due the Servicer under
the following circumstances:
When the Freddie Mac Funding Date is not the first of the month and occurs in the same month
as the DDLPI date, the Seller is due the accrued interest. Refer to the table below on how to
calculate.
When the Funding Date occurs in the month prior to the DDLPI date, the Servicer is due the
interest adjustment. Refer to the table below on how to calculate.
Scenario A = Seller is due the Accrued Interest
Scenario B = Servicer is due the Interest
Adjustment
Loan Details:
Loan Details:
Loan Acquisition UPB Amount $137,000 Loan Acquisition UPB Amount $137,000
Note Rate Percent
7.500%
Note Rate Percent
7.500%
Accounting Net Yield 7.250% Accounting Net Yield 7.250%
Servicing Spread .250% Servicing Spread .250%
Note Date
10/01/2023
Note Date
10/01/2023
Funding Date 10/01/2023 Funding Date 10/12/2023
LPIDD (DDLPI) 10/01/2023 LPIDD (DDLPI) 10/01/2023
Scheduled First Payment Due Date 11/02/2023 Scheduled First Payment Due Date 12/01/2023
No interest is due to the Servicer because the
Funding Date occurred between the first and 10th
of the month, so there is a zero-dollar funding
adjustment. The Servicer collects a payment from
the borrower prior to their first reporting cycle to
Freddie Mac; therefore, the Seller does not owe
any interest to the Servicer.
Calculation
$137,000 x .0725 / 12 = $827.71
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Chapter 1: Introduction - 7
Servicing Spread Adjustment
The Servicing Spread adjustment is compensation for servicing mortgages for Freddie Mac. This amount
is calculated by Freddie Mac as follows:
When the Funding Date occurs in the same month as the DDLPI date, the Seller is due the
servicing spread adjustment. Refer to the table below on how to calculate.
When the Funding Date occurs in the month prior to the DDLPI date, the Servicer is due the
servicing spread adjustment. Refer to the table below on how to calculate.
Scenario A = Seller is due the Servicing
Spread Adjustment
Scenario B = Servicer is due the Servicing
Spread Adjustment
Loan Details: Loan Details:
Loan Acquisition UPB Amount $137,000 Loan Acquisition UPB Amount $137,000
Note Rate Percent 7.500% Note Rate Percent 7.500%
Accounting Net Yield 7.250% Accounting Net Yield 7.250%
Servicing Spread .250% Servicing Spread .250%
Funding Date 10/05/2023 Funding Date 10/11/2023
LPIDD (DDLPI) 10/01/2023 LPIDD (DDLPI) 11/01/2023
Scheduled First Payment Due Date 11/02/2023 Scheduled First Payment Due Date 12/01/2023
Calculation
$137,000 x .250 x 4-days / 360 = $3.81
Calculation
$137,000 x .250 x 21-days / 360 = $19.98
Tax Service Fee
The tax service fee is $80 and is subject to change without notice at the Servicer’s discretion. This fee is a
funding adjustment deducted from your sales proceeds, and it is transferred to the Servicer by Freddie Mac.
Transaction Fee
The transaction fee of $150 (which is subject to change without notice at the Servicer’s discretion) is due
to the Servicer. The transaction fee is associated with the initial costs of setting up a mortgage for
servicing. It is deducted from your sales proceeds and transferred to the Servicer by Freddie Mac.
Settlement Statements
The Loan Purchase Statement and the Funding Details Report are referred to as “settlement statements.”
They confirm loan funding and the total disbursement to the Seller and the Servicer. The statements are
available in Loan Selling Advisor on the Funding Date:
Loan Purchase Statement. Discloses the total amount disbursed to the Seller for the mortgages
sold. It also summaries pertinent data included in the amount funded to the Seller such as price
information, accrued interest, etc.
Funding Details Report. Provide detailed loan information that is used for servicing, accounting
and investor reporting purposes.
CASH-RELEASED XCHANGE USER GUIDE APRIL 2024
Chapter 1: Introduction - 8
Access Settlement Statements
To view your settlement statements, do the following:
1. From the main menu, click SETTLEMENTS, and then click View Settlement Statements.
2. The View Settlement Statements: Search page displays. Enter your search criteria and then
click VIEW CONTRACTS.
CASH-RELEASED XCHANGE USER GUIDE APRIL 2024
Chapter 1: Introduction - 9
3. The View Settlement Statements page displays. Select the contracts you want to access by
checking the boxes to the left of them. Click the VIEW PURCHASE STATEMENTS button to view
the loan purchase statement or click the VIEW FUNDING DETAILS button to view the Funding
Details Report.
CASH-RELEASED XCHANGE USER GUIDE APRIL 2024
Chapter 1: Introduction - 10
4. The reports appear in Adobe Acrobat format. The following image is an example of a Funding
Details Report for a contract sold through Cash-Released XChange.
Export Funding Details
To export a funding details report, do the following:
1. From the main menu, click SETTLEMENTS, and then click View Settlement Statements.
2. The View Settlement Statements: Search page displays. Enter your search criteria and click
VIEW CONTRACTS.
CASH-RELEASED XCHANGE USER GUIDE APRIL 2024
Chapter 1: Introduction - 11
3. The View Settlement Statements page displays. Select the contract(s) you want to export by
checking the boxes to their left. Then click EXPORT FUNDING DETAILS.
4. The Export Funding Details page displays. Select a File Format for the exported file, and then
click EXPORT FILE.
5. When the next window displays, choose whether you want to view the exported file or to save it.
CASH-RELEASED XCHANGE USER GUIDE APRIL 2024
Chapter 1: Introduction - 12
How to Identify the Servicer in Loan Selling Advisor
®
The assignment of the Servicing Contract Rights to a Servicer is final in Loan Selling Advisor on the
Freddie Mac funding date. When preparing the mortgage documentation for delivery to the Servicer, you
must ensure you are delivering the documents to the correct Servicer. Servicers selected by Freddie Mac
to participate in Cash-Released XChange are identified in Loan Selling Advisor by a six-digit number. The
Servicer identification numbers are:
Identify the Servicer
Servicer Name Servicer Identification Number
Arvest Bank 120787
Fifth Third Bank, National Association 215192
JPMorgan Chase Bank, National Association 205676
Lakeview Loan Servicing, LLC 226945
Massachusetts Housing Finance Agency aka
MassHousing
216746
Nationstar Mortgage LLC d/b/a Mr. Cooper 157360
NewRez LLC 221092
PHH Mortgage Corporation 212065
PNC Bank, National Association 170287
Specialized Loan Servicing LLC 221092
U.S. Bank, National Association 589603
The Servicer Identification Number displays in the contract details page. Use the following steps to
access the contract details page to identify the Servicer:
1. Log into Loan Selling Advisor.
2. From the main menu, select CONTRACTS, and then select View Contract Pipeline. The
Contract Pipeline page displays.
3. Enter the contract number in the Investor Contract Identifier field.
4. Click Search.
CASH-RELEASED XCHANGE USER GUIDE APRIL 2024
Chapter 1: Introduction - 13
5. The Contract Results display. Click on the contract number to advance to the Contract Details
page.
6. The Cash Contract Details page displays. The Servicer Identification Number is in the Loan
Details section.
CASH-RELEASED XCHANGE USER GUIDE APRIL 2024
Chapter 1: Introduction - 14
Sellers may terminate a Servicer’s ability to assume SCRs for mortgages sold to
Freddie Mac under Cash-Released XChange. Refer to Guide Section 6101.7 for
information on screening out Servicers.
Servicer may terminate a Seller’s eligibility to assign SCRs to such Servicer for
mortgages sold to Freddie Mac under Cash-Released XChange. Refer to Guide
Section 6101.7 for information on Servicer’s ability to screen out the Seller.
Servicer-Delivered Servicer Loan Identifier
The Servicer assigned loan identifier is available in Loan Selling Advisor starting on the Funding Date. While
the identifier cannot be viewed in Loan Selling Advisor, it can be exported when you create a customized
export data set. Sellers may choose to export the Servicer-Delivered Servicer Loan Identifier to:
Include in the Transfer of Servicing notification letters or correspondence with the borrower and
interested parties.
Assist you and the borrower in tracking the loan with the Servicer.
To learn how to export this data field, refer to the following resources:
Export Data
job aid and refer to the tips on pages 9 and 10
Export Delivery Data tutorial on how to export data and create a custom data set
Implementation Guide for Loan Selling Advisor Export (Phase 4a) Sellers [XLSX]
See below for an example of the Summary Data MISMO 3.0 data set and the location of the Servicer-
Delivered Servicer Loan Identifier:
CASH-RELEASED XCHANGE USER GUIDE APRIL 2024
Chapter 1: Introduction - 15
Request a Preferred Document Custodian
Cash-Released XChange Sellers have the option to select a preferred Document Custodian when selling
loans to Freddie Mac through Loan Selling Advisor. A preferred Document Custodian may be one of the
following:
Bank of New York Mellon (BNYM) (Freddie Mac’s Designated Custodian)
U.S. Bank, National Association
See Chapter 3 for information and tips for requesting a preferred document custodian.
Post-Fund Data Correction Tool
Seller/Servicers must submit data corrections electronically using the Post-Fund Data Correction Tool
(the “Tool”) beginning July 1, 2020. The Tool is a web-based application that allows Seller/Servicers to
electronically submit data correction requests related to mortgage data submitted into Loan Selling
Advisor, after funding. The Tool is available in Servicing Gateway. If you don’t already have access to the
Servicing Gateway, login to Access Manager, a self-service system that lets you create, manage and
provision your users' access to certain Freddie Mac Single-Family sourcing and servicing tools and
applications, including tools in Freddie Mac Loan Advisor. If your company already uses Access
Manager, contact your administrator and request that they provision you for access to the Post-Fund Data
Correction tool.
If you’re new to post-fund data corrections, be sure to view the Post-Fund Data Correction Tool Overview
tutorial, which provides a detailed look at the Tool. Topics include login and navigation, searching for
existing loan and post-fund data correction records, and importing and submitting data correction
requests. With the tool, you have the option to submit corrections using manual data entry, one loan at-a-
time or import corrections for multiple loans.
For more information, access the following resources:
Post-Fund Data Correction Tool: Importing Data Correction Files tutorial
Post-Fund Data Correction Tool FAQ
Post-Fund Data Correction Tool web page
Address Confidentiality Program (ACP)
Any Borrower who is a participant in a State-sponsored ACP may use their substitute mailing address
instead of their home address for all mail correspondence.
Within five Business Days after the Funding Date, the Seller must e-mail Freddie Mac
at loan_delivery_funding_ops@freddiemac.com
and to the new Servicer (contact information below) with
the following information:
Freddie Mac Loan Number and Servicer Loan Number
Borrower Name
Borrower ACP mailing address (including, when applicable, any lot number or required uniquely
identifiable number)
Refer to Guide Section 1301.2(j)
.
CASH-RELEASED XCHANGE USER GUIDE APRIL 2024
Chapter 1: Introduction - 16
Report Borrower(s) in Address Confidentiality Program
Name of Servicer Contact Information
Arvest Bank MtgLoanAcquisitio[email protected]m
Fifth Third Bank, National Association LoanTransfers@53.com
JPMorgan Chase Bank, National
Association
fmsc.inbound.transfers@restricted.chase.com
Lakeview Loan Servicing, LLC Judith Tribble
Judith.Tribble@lakeview.com
Jenny Sanchez
JennySanchez@bayviewloans.com
Joseph Smith
JosephSmith@bayview.com
Massachusetts Housing Finance
Agency aka MassHousing
HOServicingAcquisitions@masshousing.com
Nationstar Mortgage LLC d/b/a Mr.
Cooper
Nick Toon
Nick.Toon@mrcooper.com
Kasi Saunders
Kasi.Saunders@mrcooper.com
NewRez LLC Joshua Bishop
Joshua.Bishop@newrez.com
PHH Mortgage Corporation Kelly Woeller
Kelly.Woeller@mortgagefamily.com
PNC Bank, National Association FlowServicing@pnc.com
Specialized Loan Servicing LLC sellerhelp@computershare.com
U.S. Bank, National Association NLACorrections@usbank.com
CASH-RELEASED XCHANGE USER GUIDE APRIL 2024
PUBLIC
Chapter 2: Delivering Accurate Data
in Loan Selling Advisor
Prevent Data and Funding Errors
The information in this chapter will assist you with delivering required loan data for mortgages sold
through Cash-Released XChange
®
. Many of these instructions prevent delivery and funding errors for
mortgages sold. Complying with these instructions minimizes funding errors and error resolution between
you (Seller), Freddie Mac, and the Servicer.
There are special delivery requirements applicable to mortgages sold through Cash-Released XChange
in addition to data delivery requirements for all mortgages sold to Freddie Mac. Delivering accurate data
for all required fields will prevent data and funding errors. It is imperative that Sellers adhere to the
delivery requirements in Guide Chapter 6302
.
Delivery of inaccurate information can affect the amount Freddie Mac funds the Seller and funding
adjustments due the Servicer such as escrow funds, interest adjustment, etc. Likewise, the erroneous
information can be used by the Servicer to set up the borrower’s servicing account which can result in
untimely servicing set up and lead to RESPA violations.
The information below highlights some servicing-released data delivery fields where we see frequent data
errors. Following the instructions below will prevent funding errors and post-fund data corrections and
post settlement reconciliation with the Servicer.
Deliver a Scheduled UPB and Valid DDLPI
When selling mortgages to Freddie Mac through Cash-Released XChange, you must deliver the Loan
Acquisition Scheduled UPB Amount and you may have to amortize down the UPB under the
circumstances described below.
When the Funding Date occurs after the 10
th
of the month in which the interest is paid to, you may have to
amortize down the loan. The table below provides detailed steps on data delivery requirements for the
Loan Acquisition Scheduled UPB Amount and the Last Paid Installment Due Date and Servicer
packaging requirements for this circumstance.
Example:
How to Deliver a Scheduled UPB and Update the Last Paid Installment Due Date
If the… You must… Here’s what you need to do:
Funding Date is
04/11/2023 and the Last
Paid Installment Due Date
is 04/01/2023 and the Note
date is 03/01/2023.
Amortize down the loan by the
amount of principal due in the
month following funding,
whether or not the payment(s)
was collected.
Go to the Loan Acquisition Scheduled UPB
Amount field and modify it by amortizing
down the loan by one payment (include the
April 2023 P&I payment), even if the
payment was not collected.
Funding Date is
04/11/2023 and the Last
Paid Installment Due Date
is 04/01/2023 and the Note
date is 03/01/2023.
Advance the Last Paid
Installment Due Date
(formerly known as DDLPI)
Go to the Last Paid Installment Due Date
field and enter a date of 05/01/2023.
When amortizing down a
mortgage with escrow
collections, you must include
the escrow portion of the
payment(s) applied.
1. Go to the section titled Other Funds
Collected at Closing Details.
2. Select Escrow Funds.
3. Add the dollar value of the escrow
portion of the payment to the Other
Funds Collected at Closing Amount field.
CASH-RELEASED XCHANGE USER GUIDE APRIL 2024
Chapter 2: Delivering Accurate Data in
Loan Selling Advisor - 2
Chapter 2: Delivering Accurate Data
in Loan Selling Advisor
How to Deliver a Scheduled UPB and Update the Last Paid Installment Due Date
If the… You must… Here’s what you need to do:
Include a payment history in
the transfer of servicing file to
the Servicer.
The delivery file to the Servicer must
contain a legible loan payment history
(attached in the order shown on the
Document Checklist) that includes:
1. The amount of the applied payment
2. Date the payment was applied.
3. Current UPB, etc.
Funding Date is
04/10/2023, the Last Paid
Installment Due Date
(known as DDLPI) is
04/01/2023 and the Note
Date is 03/01/2023.
If no payments or curtailments
have been received, no
adjustments are needed.
Enter the Loan Acquisition Scheduled UPB
Amount as the same amount shown on the
Note and enter the DDLPI Date also as
shown on your lending documents of
4/01/2023.
For additional information you may also refer to Guide Section 6302.26
and Loan Selling Advisor page
level help, Calculate Loan Acquisition Scheduled UPB Amount.
The illustration below displays the ULDD data points for the Loan Acquisition Scheduled UPB Amount
(Sort ID 385) and the Last Paid Installment Due Date (also referred to as the DDLPI) Sort ID 440)).
Loan Selling Advisor calculates the scheduled UPB (a feature available in the Loan Pipeline);
however, this feature does not advance the DDLPI date in accordance with the Servicing-
Released Transfer requirements. If you use this tool, you must return to the Create/Modify loan
page and edit the Last Paid Installment Due Date.
For more information on funding adjustments and reconciliation of funding adjustments, refer to
Guide Section 6101.7 and Sections 1.4 and 3.2 of Guide Exhibit 28A
.
Enter Monthly Escrow Collections
For mortgages with full or partial escrow collections, the Seller must complete all required escrow
information. The procedure below illustrates how to enter escrow loan data in Loan Selling Advisor’s
create and/or modify loan page.
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1. From the Create/Modify Loan page, go to the Origination Details section.
2. Go to the Escrow Indicator field and click the drop-down menu to select True for loans with full or
partial escrow collections.
If the mortgage is not escrowed, select False and continue with the entry of the remaining
delivery data fields.
3. If you selected True, the Current Escrow Information link will display. Click the link to advance to
the escrow breakdown data fields.
4. In the Escrow Details section, select the Escrow Item Type by clicking the drop-down menu, and
enter the amount of the monthly collection in dollars and cents using two decimal spaces. (Do not
enter any information in this section if the mortgage is not escrowed.)
If the loan has partial escrow collections, enter only the Escrow Item Type and the Escrow
Monthly Payment Amount for the item that will be included in the borrower’s monthly PITI
payment. For mortgages with monthly escrow collections, refer to the section titled
Amounts Deducted at Funding for Escrows and Temporary Buydowns in this chapter.
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5. Next, enter the Escrow Balance Amount. The amount entered in this field must equal the amount
entered in the Other Funds Collected at Closing Amount section for Escrow Funds. See section
Amounts Deducted at Funding for Escrows and Temporary Buydowns, Step #4.
As with all loan data, it is the Seller’s responsibility to ensure the information entered in
the Escrow Details section is correct. The Servicer uses this information to set up the
borrower’s monthly PITI payment. Therefore, if you enter the data incorrectly, it will
result in incorrect billing to the borrower.
Amounts Deducted at Funding for Escrows and Temporary Buydowns
When the mortgage has monthly escrow collections or an unapplied temporary buydown subsidy, the
Seller must complete information in the section titled Other Funds Collected At Closing. These are
servicing released adjustments that are automatically deducted/netted (on the Funding Date) from the
amount disbursed to the Seller and are simultaneously wired to the Servicer.
The procedure below illustrates how to enter data in Other Funds Collected at Closing Details section of
Loan Selling Advisor’s create and/or modify loan page.
1. From the Create/Modify Loan page, go to the Other Funds Collected at Closing Details section.
2. Click the check box next to Other Funds Collected at Closing Type (Sort ID 158,159)
3. Click the drop-down menu for Other Funds Collected at Closing Type (Sort ID 158,159) and
select Escrow Funds or Buydown (for the unapplied temporary buydown subsidy). Do not select
Advanced PITI Payment or Principal Curtailment.
4. Go to the Other Funds Collected at Closing Amount (Sort ID 157) and enter the applicable
amount.
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in Loan Selling Advisor
Refer to the table below for help in calculating the dollar value required in this field.
How to Enter Other Funds Collected at Closing Type
Other Funds Collected
at Closing Type Other Funds Collected at Closing Amount
Escrow Funds $ Total escrows collected at closing as per the Closing Disclosure
- Less any aggregate adjustments
- Less escrow disbursements due and payable within 60
Days of the Freddie Mac funding date
+ Plus the taxes and insurance portion of an applied
payment (for example, when the mortgage is amortized
down by a payment.)
= Total
If the disbursement is due to an escrow collection authority within
60 days of the Freddie Mac funding date, the Seller must:
Pay the amount due
Contact the Servicer to inform them of the reimbursement due
the Seller
Provide the Servicer with clear evidence (paper trail) reflecting
the amount paid and satisfied
Provide a fully executed Payment/Refund Transmittal to the
Servicer
Buydown Funds Enter the dollar value of the unapplied temporary buydown subsidy
as per the Closing Disclosure.
The example below illustrates a loan with Escrow collections and an unapplied Temporary
Buydown Subsidy. The identified funds type and amounts are due the Servicer and are used to
establish the borrower’s loan record and for set up of the borrower’s escrow and/or Temporary
Buydown Subsidy account(s).
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When an escrow disbursement is payable within 60 days of the Freddie Mac funding
date, the Seller is responsible for disbursing funds to the appropriate collection
authority. Under this situation, the Seller must provide the Servicer with
documentation evidencing that the full payment was made to the collection authority.
Borrower Mailing Address Information
The primary Borrower’s mailing address may be different from the subject property address for the
following reasons:
The subject property is a second home
The subject property is an Investment Property
The primary borrower is stationed away from the subject property
When the address is different from the subject property, follow the steps below to complete the required
information.
1. From the Create/Modify Loan page, go to the Borrower Mailing Address (Borrower 1) section.
2. If the primary Borrower’s mailing address is not the same as the subject property address, set the
Borrower Mail Address Same As Property Indicator (Sort ID #572) to False and complete the
remaining information in this section including the country code.
3. If the Borrower’s mailing address is the same as the subject property address, set the Borrower
Mail Address Same As Property Indicator (Sort ID #572) to True and leave the remaining
information in this section blank.
The Servicer will use the information contained on the Borrower Mailing Address Certification
when forwarding correspondence, billing statements and miscellaneous information to the
borrower.
If you did not complete the required delivery data in Loan Selling Advisor before the loan status
changes to Settlement Locked, you must complete the Borrower Mailing and Billing Address
Certification (located in Chapter 12, Checklists and Forms of this user guide) and place it in the
servicing delivery file.
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Submit Post-Fund Data Corrections
All post funding data corrections for loan origination and delivery data submitted through Loan Selling
Advisor must be submitted through the automated Post-Fund Data Correction tool (the Tool). Use the
tool, to:
Import correction requests or manually enter them
Submit corrections and proactively manage and receive responses to your submissions
Access precise and simple tracking of submissions
The following user roles are available for submitting post-funding data corrections:
Seller Analyst
Seller Manager
Seller Read Only
Log into Access Manager
to obtain access to the Tool. After receiving your user login credentials, log into
the Tool at https://sg.freddiemac.com and select the Post-Fund Data Correction Tool from the My Tools
tab.
The following training resources are available:
Post-Fund Data Correction Tool: System Overview tutorial
Post-Fund Data Correction Tool: Importing Data Correction Files
For question, please contact the Customer Support Contact Center at 800-FREDDIE.
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Chapter 3: Document Custodian
Introduction
Cash-Released XChange
®
Sellers have the option to select a preferred Document Custodian when
selling loans to Freddie Mac through Loan Selling Advisor
®
. The preferred Document Custodian may be
one of the following:
Bank of New York Mellon (BNYM) (Freddie Mac’s Designated Custodian)
U.S. Bank, National Association (document custodian #1000469 Jacksonville, FL location)
After you select a preferred document custodian, all Notes will be required to be certified by
that custodian. Presently, BNYM is the designated custodian for loans sold through the
Cash-Released XChange.
Request a Preferred Document Custodian
For Sellers that use BNYM, no further action is needed. However, if you want to use a preferred
custodian other than BNYM, such as U.S. Bank, you must follow the steps below (Note: U.S. Bank is the
only alternative to BNYM as Preferred Document Custodian at this time):
1. Execute Guide Form 1035 (See Guide Exhibit 43
for form type and custodial agreement #
details). Guide Form 1035 is the Tri-Party Agreement between Freddie Mac, a Document
Custodian and a Seller/Servicer.
2. Forward the executed Guide Form 1035, to the preferred custodian (See Guide Exhibit 43 contact
details).
3. The preferred document custodian must countersign it and submit it to Freddie Mac via email at
institutional_eligibility@freddiemac.com
for approval.
4. The Seller and preferred document custodian will be notified within three business days by
Freddie Mac’s Institutional Eligibility department of the approval of Guide Form 1035.
5. Upon approval, the Seller must forward an executed Preferred Document Custodian Request
Form (located in Chapter 12, Checklists and Forms of this user guide) along with a copy of the
fully executed Guide Form 1035 to
Freddie_mac_servicing_released_executions@freddiemac.com. An example of the Preferred
Document Custodian Request Form is located on page four. The Seller (the sender of the
request) will receive an email confirmation that the preferred custodian request was accepted and
approved. Loans that are allocated to a contract after the approval confirmation will be assigned
to the preferred document custodian.
Preferred document custodian requests are processed daily. All requests for new set up received by
5 p.m. EST will be activated within two business days. Requests received after 5 p.m. will be processed
with the next business day’s requests.
Seller
executes
Guide Form
1035 and
forwards to
preferred
document
custodian
Preferred
document
custodian
countersigns
Guide Form
1035 and
forwards to
Freddie Mac
Freddie Mac
approves
Guide Form
1035
Seller
notifies
Cash-
Released
XChange
department
of approval
Cash-
Released
XChange
activates
preferred
document
custodian in
Loan Selling
Advisor
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Chapter 3: Document Custodian - 2
Pipeline Loans
Pipeline loans refers to loans in your Loan Selling Advisor loan pipeline that have not funded. Once
approved for the preferred document custodian, all mandatory, unallocated, and uncertified loans where
Guide Form 1034E
has not been built, will be assigned to the preferred custodian. See the table below for
additional information:
If loan disposition is…
What happens next?
Unallocated/Allocated and already Certified
Loans already certified by BNYM will remain with
BNYM.
Unallocated/Allocated AND Guide Form
1034E has not been built (not certified)
Upon allocation to a contract, the loan will
automatically be assigned to the preferred document
custodian.
Allocated and Guide Form 1034E has been
built but Note has not been certified
Do the following:
1. Edit Guide Form 1034E and remove the loan
2. Remove (deallocate) the loan from the
contract
3. Unassign the document custodian through the
Enter Settlement Details page
4. Re-allocate the loan to the contract
5. Rebuild Guide Form 1034E
Note: For eNote transactions, select Freddie Mac
eVault for the custodian.
*Form 1034E, Custodial Certification Schedule
All pipeline best efforts, servicing-released loans must proceed with the prior document custodian.
However, if you want to switch to a preferred document custodian, you must withdraw the loan and wait
30 days to relock the contract.
Change a Preferred Document Custodian
If you want to change to a different preferred document custodian with which you have not executed
Guide Form 1035
, follow the instructions in steps 15 above.
If you want to change to a preferred document custodian with which Guide Form 1035 was already
executed, follow the instructions in step 5 above.
While you can sign up with all eligible preferred document custodians, for loans sold through
the Cash-Released XChange, Loan Selling Advisor allows for one preferred document
custodian at-a-time.
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Chapter 3: Document Custodian - 3
Custodial Fees
Custodial fees differ between document custodians. You will be provided with the preferred document
custodian’s custodial fee schedule upon execution of Guide Form 1035
.
Additional Resources
Refer to the following resources for more information:
Guide Form 1035
, Document Custodial Agreement: Single Family Mortgages
Guide Exhibit 28A
Cash-Released XChange Document Custodians, Guide Exhibit 43
Guide Sections 2202.3, 6101.7, 6301.8, 6304.1, 7101.9
Guide Directory 4
Example of the Preferred Document Custodian Request Form
Guide Bulletins: 2021-25, 2021-27
If you have questions, please contact,
Freddie_mac_servicing_released_executions@freddiemac.com or call the Customer Support
Contact Center (800-FREDDIE).
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Chapter 3: Document Custodian - 4
Example: Cash-Released XChange Preferred Document Custodian Request Form
Cash-Released XChange
®
Preferred Document Custodian Request Form
Seller Name
ABC Mortgage
Seller Identification Number (6-digit Seller ID) 010101
Contact Name
Jane Doe
Contact Phone Number
555-555-5555
Contact Email Address:
Janedoe@abcmortgage.com
Alternate Contact Information
John Doe
Johndoe@abcmortgage.com
Preferred Document Custodian Name
Enter the Preferred Document Custodian’s name as it
displays on Guide Exhibit 43
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PUBLIC
Chapter 4:
FAST
®
for Imaged
Documents
How to Deliver to the Servicer
After a Mortgage is sold through Cash-Released XChange
®
, a Seller has three Business Days to deliver
the servicing delivery file to the Servicer through the Freddie Automated Servicing Transfer
(FAST
®
)
Delivery User Interface (UI) tool. FAST eliminates the need for Sellers to conform to each Servicer’s
delivery requirements for data and documents, and there is no need to create a separate servicing data
set.
The FAST UI tool creates efficiencies for Sellers and lets you securely upload and transfer servicing
delivery files and loan documents in a streamlined and unified process to the Servicer. It also assists
Servicers in efficiently setting up and onboarding the Seller Mortgage documents and records. With the
FAST UI tool, you can upload loan files easily and receive real-time confirmation and error messages.
The table below provides information and resources to assist you with the FAST UI tool:
General Information FAST User Interface Tool
How to login Log into FAST via Loan Advisor: https://las.freddiemac.com/lsp_public/#/
Login credentials Enter the single sign-on login credentials assigned by Freddie Mac Access
Manager.
User Role Name Loan Delivery Documents Manager
Upload Contents
0BFile Contents
The upload file must include a fully executed
Cash-Released XChange Imaged
Document Checklist (including Seller and Borrower information and Freddie
Mac Loan Identifier) along with all documents identified on the checklist as
follows:
Imaged origination and closing documents as applicable.
There are no stacking order requirements.
Copies of all documents sent for recording.
Copies of any documents held by the Document Custodian such as
Note, Riders and Power of Attorney.
Miscellaneous Loan Selling Advisor
®
documents, checklists and forms.
Tutorial FAST Delivery User Interface (UI) Tool (10 min)
Online Help Freddie Automated Servicing Transfer (FAST) Help
How to access the
Daily Reconciliation
Summary Report
FAST Daily Reconciliation Summary Report
[PDF]
Password reset Freddie Mac Access Manager: System Account Password
Questions Contact Customer Support Center at 800-FREDDIE or email
Delivery_Support@freddiemac.com
Note: All documents in the mortgage file related to the origination of the mortgage must be in English or
translated into English.
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PUBLIC
Chapter 5:
Transfer of Servicing
Notifications and IRS Reporting
On the Funding Date and in accordance with the Real Estate Settlement Procedures Act (RESPA) and
applicable laws, the Seller must provide a written notice to the Mortgagors and all interested parties of the
Transfer of Servicing of the Servicing Contract Rights from the Seller to the Servicer. This chapter
provides guidance and information on preparing and forwarding the Good-bye Letter and Transfer of
Servicing Notifications to interested parties such as insurance carriers and real estate tax authorities.
Good-bye Letters
The Good-bye letter (sometimes known as Notice to Mortgagor) must be issued to all Mortgagors
(Borrowers) informing them of the Transfer of Servicing from the Seller to the Servicer. The form and
content of the Good-bye letter must comply with RESPA, RESPA’s implementing Regulation X, and other
applicable laws and regulations. The Seller must provide each Mortgagor with a written notice at loan
closing or such other time as required by RESPA and other applicable laws and regulations. Refer to
Section 4.1(b) of Guide Exhibit 28A
: Loan Servicing Purchase and Sale Agreement for Cash-Released
XChange
®
.
The tables below provide the Servicer-specific information to be included in the Good-bye letter:
Servicer’s Payment Address for Standard Mail with a Statement
Servicer Name Payment Address
Arvest Bank Arvest Bank, PO Box 661005, Dallas, TX 75266-1005
Fifth Third Bank, National
Association
Mortgage Loan Servicing, PO Box 630412, Cincinnati, OH 45263
JPMorgan Chase Bank, NA JP Morgan Chase Bank NA, PO Box 78420, Phoenix, AZ 85062-8116
Lakeview Loan Servicing,
LLC
Mr. Cooper, subservicer for Lakeview Loan Servicing, LLC, Attn: Payment
Processing, PO Box 650783, Dallas, Texas 75265-0783
Massachusetts Housing
Finance Agency aka
MassHousing
MassHousing, PO Box 416301, Boston, MA 02241-6301
Nationstar Mortgage LLC
d/b/a Mr. Cooper
Nationstar Mortgage LLC d/b/a Mr. Cooper, Attn: Payment Processing,
PO Box 650783, Dallas, Texas 75265-0783
NewRez LLC Newrez LLC, Attn: Payment Processing, PO Box 650840, Dallas, Texas
75265-0840
PHH Mortgage Corporation PHH Mortgage Services, PO Box 371458, Pittsburgh, PA 15250-7458
PNC Bank, National
Association
PNC Bank, PNC Loan Payments, PO Box 31101-2929, Pasadena, CA
91110-2929 (for properties located in: AK, AZ, AR, CA, CO, HI, ID, IA, KS,
LA, MN, MS, MO, MT, NE, NV, NM, ND, OK, OR, SD, TX, UT, WA, WY)
PNC Bank, PNC Loan Payments, PO Box 771021, Chicago, IL 60677 (for
properties located in: AL, CT, DC DE, FL, GA, IN, IL, KY, MA, MD, ME, MI,
NC, NH, NJ, NY, OH, PA, RI, SC, TN, VA, VT, WI, WV)
Specialized Loan Servicing
LLC
Specialized Loan Servicing, PO Box 60535, City of Industry, CA 91716-0535
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Chapter 5: Transfer of Servicing Notifications
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Servicer’s Payment Address for Standard Mail with a Statement
Servicer Name Payment Address
U.S. Bank, National
Association
U.S. Bank Home Mortgage, Attn: Payment Processing, 3751 Airpark Drive,
Owensboro, KY 42301
Servicer’s Payment Address for Standard Mail without a Statement
Servicer Name Payment Address
Arvest Bank Arvest Bank, PO Box 661005, Dallas, TX 75266-1005
Fifth Third Bank, National
Association
Mortgage Loan Servicing, PO Box 630412, Cincinnati, OH 45263
JPMorgan Chase Bank,
National Association
JP Morgan Chase Bank NA, PO Box 78420, Phoenix, AZ 85062-8116
Lakeview Loan Servicing,
LLC
N/A
Massachusetts Housing
Finance Agency aka
MassHousing
MassHousing, Attn: HO Mortgage Accounting, One Beacon Street, Boston,
MA 02108-3110
Nationstar Mortgage LLC
d/b/a Mr. Cooper
N/A
NewRez LLC Newrez LLC, Attn: Payment Processing, PO Box 650840, Dallas, Texas
75265-0840
PHH Mortgage Corporation PHH Mortgage Services, PO Box 371458, Pittsburgh, PA 15250-7458
PNC Bank, National
Association
PNC Bank, PNC Loan Payments, PO Box 31101-2929, Pasadena, CA
91110-2929 (for properties located in: AK, AZ, AR, CA, CO, HI, ID, IA, KS,
LA, MN, MS, MO, MT, NE, NV, NM, ND, OK, OR, SD, TX, UT, WA, WY)
PNC Bank, PNC Loan Payments, PO Box 771021, Chicago, IL 60677 (for
properties located in: AL, CT, DC DE, FL, GA, IN, IL, KY, MA, MD, ME, MI,
NC, NH, NJ, NY, OH, PA, RI, SC, TN, VA, VT, WI, WV)
Specialized Loan Servicing
LLC
Specialized Loan Servicing, PO Box 60535, City of Industry, CA 91716-
0535
U.S. Bank, National
Association
U.S. Bank Home Mortgage, Attn: Payment Processing, 3751 Airpark Drive,
Owensboro, KY 42301
Servicer’s Payment Address for Express Overnight Mail with a Statement
Servicer Name Payment Address
Arvest Bank Arvest Bank, 801 John Barrow Road, Suite 1, Little Rock, AR 72205
Fifth Third Bank, National
Association
5001 Kingsley Dr., MD 1MOBAM, Cincinnati, OH 45227
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Chapter 5: Transfer of Servicing Notifications
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Servicer’s Payment Address for Express Overnight Mail with a Statement
Servicer Name Payment Address
JPMorgan Chase Bank,
National Association
Chase, Attn: Lockbox B Overnight Payment, 3137 East Elwood St., P.O.
Box 78420 Suite 130, Phoenix, AZ 85034
Lakeview Loan Servicing,
LLC
Mr. Cooper, Attn: Payment Processing 650783, 3000 Kellway Drive, Suite
120, Carrollton, TX 75006
Massachusetts Housing
Finance Agency aka
MassHousing
MassHousing, Attn: HO Mortgage Accounting, One Beacon Street, Boston,
MA 02108-3110
Nationstar Mortgage LLC
d/b/a Mr. Cooper
Mr. Cooper, Attn: Payment Processing 650783, 3000 Kellway Drive, Suite
120, Carrollton, TX 75006
NewRez LLC Newrez LLC, Attn: Payment Processing, 75 Beattie Place, Suite LL202,
Greenville, SC 29601
PHH Mortgage Corporation PHH Mortgage Services, Attn: SV30, 1661 Worthington Rd., Suite 100,
West Palm Beach, FL 33409
PNC Bank, National
Association
PNC Bank, Pasadena Tech Center, 465 N Halstead St., Ste 160,
Pasadena, CA 91107 (for properties located in: AK, AZ, AR, CA, CO, HI, ID,
IA, KS, LA, MN, MS, MO, MT, NE, NV, NM, ND, OK, OR, SD, TX, UT, WA,
WY)
PNC Bank, 350 East Devon Ave., Itasca, IL 60143 (for properties located in:
AL, CT, DC DE, FL, GA, IN, IL, KY, MA, MD, ME, MI, NC, NH, NJ, NY, OH,
PA, RI, SC, TN, VA, VT, WI, WV)
Specialized Loan Servicing
LLC
Specialized Loan Servicing, 6200 S. Quebec St., Greenwood Village, CO
80111 Attn: Cashiering Department
U.S. Bank, National
Association
U.S. Bank Home Mortgage, Attn: Payment Processing, 3751 Airpark Drive,
Owensboro, KY 42301
Servicer’s Payment Address for Express Overnight Mail without a Statement
Servicer Name Payment Address
Arvest Bank Central Bank, 801 John Barrow Road, Suite 1, Little Rock, AR 72205
Fifth Third Bank, National
Association
5001 Kingsley Dr., MD 1MOBAM, Cincinnati, OH 45227
JPMorgan Chase Bank,
National Association
Chase, Attn: Lockbox B Overnight Payment, 3137 East Elwood St., P.O.
Box 78420 Suite 130, Phoenix, AZ 85034
Lakeview Loan Servicing,
LLC
Mr. Cooper, Attn: Payment Processing 650783, 3000 Kellway Drive, Suite
120, Carrollton, TX 75006
Massachusetts Housing
Finance Agency aka
MassHousing
MassHousing, Attn: HO Mortgage Accounting, One Beacon Street, Boston,
MA 02108-3110
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Chapter 5: Transfer of Servicing Notifications
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Servicer’s Payment Address for Express Overnight Mail without a Statement
Servicer Name Payment Address
Nationstar Mortgage LLC
d/b/a Mr. Cooper
Mr. Cooper, Attn: Payment Processing 650783, 3000 Kellway Drive, Suite
120, Carrollton, TX 75006
NewRez LLC Newrez LLC, Attn: Payment Processing, 75 Beattie Place, Suite LL202,
Greenville, SC 29601
PHH Mortgage Corporation PHH Mortgage Services, Attn: SV30, 1661 Worthington Rd., Suite 100,
West Palm Beach, FL 33409
PNC Bank, National
Association
PNC Bank, Pasadena Tech Center, 465 N Halstead St., Ste 160,
Pasadena, CA 91107 (for properties located in: AK, AZ, AR, CA, CO, HI, ID,
IA, KS, LA, MN, MS, MO, MT, NE, NV, NM, ND, OK, OR, SD, TX, UT, WA,
WY)
PNC Bank, 350 East Devon Ave., Itasca, IL 60143 (for properties located in:
AL, CT, DC DE, FL, GA, IN, IL, KY, MA, MD, ME, MI, NC, NH, NJ, NY, OH,
PA, RI, SC, TN, VA, VT, WI, WV)
Specialized Loan Servicing
LLC
Specialized Loan Servicing, 6200 S. Quebec St., Greenwood Village, CO
80111 Attn: Cashiering Department
U.S. Bank, National
Association
U.S. Bank Home Mortgage, Attn: Payment Processing Dept., 3751 Airpark
Drive, Owensboro, KY 42301
Customer Service Information
Servicer Name Phone Number and
Hours of Operation
Forward General
Correspondence
Automatic Payment
Drafting
Arvest Bank
800-366-2132
Arvest Bank
Attn: Customer Care
801 John Barrow Road,
STE 1
Little Rock, AR 72205
1-800-366-2132
mymortgage@arvest.co
m
ACH forms are located in
Welcome Packet and can
also be set up online at
https://mymortgage.arves
t.com
Monday - Friday
(CST)
7:00 AM - 8:00 PM
Saturday (CST)
8:00 AM - 2:00 PM
Fifth Third Bank, National
Association
1-800-473-6934
Monday - Friday (ET)
8:00 AM - 8:00 PM
Fifth Third Bank
5050 Kingsley Drive
MD 1MOCFP
Cincinnati, OH 45227
ACH forms are located in
Welcome Packet
Visit us online at
www.53.com/mortgageinf
o or contact the
Customer Service
Department to request.
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Chapter 5: Transfer of Servicing Notifications
and IRS Reporting - 5
Customer Service Information
Servicer Name Phone Number and
Hours of Operation
Forward General
Correspondence
Automatic Payment
Drafting
JPMorgan Chase Bank,
National Association
1-800-848-9136
Monday - Friday (ET)
8:00 AM - 8:00 PM
Saturday (ET)
9:00 AM - 6:00 PM
JPMorgan Chase
Bank, N.A.
Mail Code LA4-6475
700 Kansas Lane
Monroe, LA 71203-
4774
www.chase.com
Visit us online at
www.chase.com
or
contact the Customer
Service Department to
request.
Lakeview Loan Servicing,
LLC
833-685-2580
Mr. Cooper
Attn: Customer Service
Department
Lake Vista 4
800 State Highway 121
Bypass
Lewisville, TX 75067
Visit us online at
www.mrcooper.com
or
contact the Customer
Service Department to
request.
Monday - Thursday
(CT)
7:00 AM - 8:00 PM
Friday (CT)
7:00 AM - 7:00 PM
Saturday (CT)
8:00 AM - 12:00 PM
Massachusetts Housing
Finance Agency aka
MassHousing
888-843-6432
Monday-Friday (ET)
9:00 AM 5:00 PM
MassHousing
One Beacon Street
Boston, MA 02108-3110
Attn: HO Mortgage
Service Center
Visit us online at
www.masshousing.com/c
onnect to enroll or
contact the Customer
Service Department at
888-843-6432 to request
phone enrollment
Nationstar Mortgage LLC
d/b/a Mr. Cooper
877-372-0512
Monday - Thursday
(CT)
7:00 AM - 8:00 PM
Friday (CT)
7:00 AM - 7:00 PM
Saturday (CT)
8:00 AM - 12:00 PM
Mr. Cooper
Attn: Customer Service
Department
Lake Vista 4
800 State Highway 121
Bypass
Lewisville, TX 75067
Visit us online at
www.mrcooper.com
or
contact the Customer
Service Department to
request.
NewRez LLC 866-317-2347
Monday Friday
8:00AM-9:00PM
Saturday 10:00AM-
2:00PM
Shellpoint Mortgage
Servicing
PO Box 10826
Greenville, SC 29603-
0826
Visit our website at
ezhub.newrez.com or
contact Customer
Service Department at
866-317-2347 to request.
PHH Mortgage Corporation 800-449-8767
Monday - Friday (ET)
8:00 AM - 9:00 PM
Saturday (ET)
8:00 AM - 5:00 PM
PHH Mortgage Services
PO Box 5452
Mount Laurel, NJ 08054
Contact PHH Mortgage
Services at 800-449-
8767
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Chapter 5: Transfer of Servicing Notifications
and IRS Reporting - 6
Customer Service Information
Servicer Name Phone Number and
Hours of Operation
Forward General
Correspondence
Automatic Payment
Drafting
PNC Bank, National
Association
800-822-5626
Monday - Thursday
8:00 AM - 9:00 PM
Friday
8:00 AM - 5:00 PM
PNC Mortgage
Attn: Customer Service
Department
B6-YM07-01-7, PO Box
1820
Dayton, OH 45401-1820
www.pnc.com/homehq
Specialized Loan Servicing
LLC
800-315-4757
Monday - Friday (MT)
6:00AM - 6:00PM
Specialized Loan
Servicing
PO Box 630147
Littleton, CO 80163-
0147
Contact Customer
Service Center to request
necessary forms.
U.S. Bank, National
Association
800-475-0782
Monday - Friday (CT)
7:00 AM - 8:00 PM
Saturday (CT)
8:00 AM - 2:00 PM
U.S. Bank Home
Mortgage
Attn: Customer Service
2800 Tamarack Road,
Owensboro, KY 42301
Contact Customer
Service Center to request
necessary forms.
Optional Information for the Good-Bye Letter
The table below contains optional information to include in the Good-bye letter:
Servicer’s Website Address
Servicer Name URL
Arvest Bank https://mymortgage.arvest.com
Fifth Third Bank, National
Association
www.53.com/mortgageinfo
JPMorgan Chase Bank, National
Association
www.chase.com
Lakeview Loan Servicing, LLC www.mrcooper.com
Massachusetts Housing Finance
Agency aka MassHousing
www.masshousing.com/connect
Nationstar Mortgage LLC d/b/a Mr.
Cooper
www.mrcooper.com
NewRez LLC www.newez.com
PHH Mortgage Corporation www.mortgagequestions.com
PNC Bank, National Association http://www.pnc.com/homehq
Specialized Loan Servicing LLC https://www.sls.net
U.S. Bank, National Association www.usbankhomemortgage.com
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Chapter 5: Transfer of Servicing Notifications
and IRS Reporting - 7
Will the borrower receive monthly billing statements or a coupon booklet?
Servicer Name Coupon Booklet/Monthly Statements
Arvest Bank Monthly Statements
Fifth Third Bank, National
Association
Monthly Statements
JPMorgan Chase Bank, National
Association
Monthly Statements
Lakeview Loan Servicing, LLC Monthly Statements
Massachusetts Housing Finance
Agency aka MassHousing
Monthly Statements
Nationstar Mortgage LLC d/b/a Mr.
Cooper
Monthly Statements
NewRez LLC Monthly Statements
PHH Mortgage Corporation Monthly Statements
PNC Bank, National Association Monthly Statements
Specialized Loan Servicing LLC Monthly Statements
U.S. Bank, National Association Monthly Statements
If the first payment mailing address is different from subsequent payments, when will
the borrower receive the new mailing address information?
Servicer Name Mailing Address
Arvest Bank N/A
Fifth Third Bank, National
Association
N/A
JPMorgan Chase Bank, National
Association
With the first monthly statement
Lakeview Loan Servicing, LLC N/A
Massachusetts Housing Finance
Agency aka MassHousing
N/A
Nationstar Mortgage LLC d/b/a Mr.
Cooper
N/A
NewRez LLC N/A
PHH Mortgage Corporation With the first monthly statement
PNC Bank, National Association With the first monthly statement and welcome letter
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Chapter 5: Transfer of Servicing Notifications
and IRS Reporting - 8
Specialized Loan Servicing LLC N/A
U.S. Bank, National Association With the first monthly statement/coupon book
CASH-RELEASED XCHANGE USER GUIDE APRIL 2024
Chapter 5: Transfer of Servicing Notifications
and IRS Reporting - 9
Contact information for Questions on Escrows or Erroneous Billing
Servicer Name Contact
Arvest Bank Customer Care
1-800-366-2132
mymortgage@arvest.com
Fifth Third Bank, National
Association
Customer Service
1-800-473-6934
JPMorgan Chase Bank, National
Association
Chase Customer Service Center
1-800-848-9136 (toll free)
Lakeview Loan Servicing, LLC Customer Service
833-685-2580
Massachusetts Housing Finance
Agency aka MassHousing
Customer Service
1-888-843-6432
hocustomerservice@masshousing.com
Mr. Cooper Customer Service
1-877-372-0512
NewRez LLC Customer Service
1-866-317-2347
PHH Mortgage Corporation Customer Service
1-800-449-8767
PNC Bank, National Association Customer Service
1-800-822-5626
Specialized Loan Servicing LLC Customer Service
1-800-315-4757
U.S. Bank, National Association Customer Service
1-800-475-0782
Transfer of Servicing Notification Letters
On the Funding Date, the Seller must provide a written notice to all interested parties, insurance
companies and/or their agents of the Transfer of Servicing from the Seller to the Servicer.
Flood and Catastrophe Insurance
Final evidence of life-of-loan, transferable flood insurance must meet the requirements set forth in Guide
Section 8202.3
. If the property is in a flood zone, but flood insurance has been waived, the mortgage file
must include documentation, which explains the basis of the waiver (FEMA Letter of Map Amendment or
FEMA Letter of Map Revision).
The assignment of existing flood certifications is handled differently amongst the Servicers. Refer to the
table below for Servicer-specific requirements:
CASH-RELEASED XCHANGE USER GUIDE APRIL 2024
Chapter 5: Transfer of Servicing Notifications
and IRS Reporting - 10
Flood Certification Assignment Requirements
Name of Servicer Requirements
Arvest Bank
If the Flood Certification is with CoreLogic: the Seller must reassign the flood
certificate to Arvest Bank.
If the Flood Certificate is not with CoreLogic: Arvest Bank will order a new
certificate.
Fifth Third Bank, National
Association
If the Flood Certification is not with Service Link, cancel the flood certificate and
Fifth Third Bank will order a new certificate with Service Link.
JPMorgan Chase Bank,
National Association
If the Flood Certification is with CoreLogic, the Seller must reassign the flood
certificate to JPMorgan Chase Bank, NA. (3415 Vision Drive, Columbus, OH
43219).
If the Flood certificate is not with CoreLogic, JPMorgan Chase Bank, NA will order
a new certificate.
Lakeview Loan Servicing,
LLC
If the Flood Certification is with CoreLogic, the Seller must reassign the flood
certificate to Nationstar.
If the Flood certificate is not with CoreLogic, Lakeview/Nationstar will order a new
certificate.
Massachusetts Housing
Finance Agency aka
MassHousing
If the Flood Certification is with CoreLogic, ServiceLink, or Factual Data: Seller
must reassign the flood certificate to MassHousing.
If the Flood Certificate is not with CoreLogic, ServiceLink, or Factual Data:
MassHousing will order a new certificate.
Nationstar Mortgage LLC
d/b/a Mr. Cooper
If the Flood Certification is with CoreLogic, the Seller must reassign the flood
certificate to Nationstar.
If the Flood certificate is not with CoreLogic, Nationstar will order a new certificate.
NewRez LLC
If the Flood Certificate is not with CoreLogic: Newrez will order a new certificate.
PHH Mortgage
Corporation
If the Flood certificate is with CoreLogic or LPS (Service Link), PHH will work with
CoreLogic or LPS to complete the transfer of the certificate. The Seller must notify
flood company and place the certificate into “pending” status.
If the Flood certificate is not with CoreLogic or LPS (Service Link), PHH will order
a new certificate.
PNC Bank, National
Association
If the Flood Certification is with LPS (Service Link), the Seller must reassign the
Flood Certificate to PNC.
If the Flood Certification is with CoreLogic, the Seller must reassign the Flood
Certificate to PNC.
If the Flood Certification is not with LPS (Service Link) or CoreLogic, cancel the
flood certificate and PNC will order a new certificate with Service Link.
Specialized Loan
Servicing LLC
Accepts any major flood determination provider.
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Chapter 5: Transfer of Servicing Notifications
and IRS Reporting - 11
Flood Certification Assignment Requirements
Name of Servicer Requirements
U.S. Bank, National
Association
U.S. Bank Home Mortgage will automatically order a new certification, therefore
no reassignment by the Seller is necessary.
Hazard Insurance (Fire and Extended Coverage)
Evidence of hazard insurance must be forwarded in the form of a current policy or a hazard insurance
binder and paid receipt. For purchase transactions, the Seller must provide evidence that the policy has
been paid in full for the first year. For refinance transactions or transfer of an existing policy, the Seller
must provide a balance sufficient to pay the policy in full at time of renewal.
The insurance policy must comply with the requirements for evidence of insurance set forth in Guide
Section 8202.8
.
Optional Insurance
Optional insurance coverage (insurance coverage not required by Freddie Mac) such as mortgage life
insurance is not transferable from the Seller to the Servicer. If the borrower elected optional insurance
coverage, the Seller must make arrangements to bill the borrower directly for this coverage on or before
the Funding Date.
Private Mortgage Insurance
Private mortgage insurance is required in most instances where the LTV exceeds 80 percent unless
otherwise required in the Guide and/or the Seller’s other Purchase Documents.
Annual Mortgage Insurance: The Seller must collect and pay the first annual premium. If the
premium is paid at closing, the Closing Disclosure must reflect the premium paid in advance by
the lender. If paid after closing, the Seller must provide the Servicer with clear evidence that the
first annual premium was paid in full. The lender may either provide a copy of the check sent to
the mortgage Insurer or a copy of the paid receipt.
Monthly Mortgage Insurance: The Seller must collect one month of mortgage insurance payments
at closing. If the premium is paid at closing, the Closing Disclosure must reflect the payment paid
in advance by the lender. If paid after closing, the Seller must provide the Servicer with clear
evidence that one month’s worth of payments was paid to the Mortgage Insurer. The lender may
either provide a copy of the check sent to the Mortgage Insurer or a copy of the paid receipt.
Single Premium Mortgage Insurance: The Seller must provide the Servicer with clear evidence
that it was paid to the Mortgage Insurer.
The Seller must provide written notification of the Transfer of Servicing to any collection authority entitled to
receive escrow or impounds associated with the mortgage. Such notifications must instruct the collection
authority to deliver all future notices, tax bills, insurance statements and related correspondence to the
Servicer and must provide the applicable contact information and address shown below:
CASH-RELEASED XCHANGE USER GUIDE APRIL 2024
Chapter 5: Transfer of Servicing Notifications
and IRS Reporting - 12
Required Contact Information for Transfer of Servicing Notification Letters
Servicer Name Tax Authority Hazard Insurance Flood Insurance Private Mortgage
Insurance
Arvest Bank Arvest Bank
801 John Barrow Rd.
Suite 1
Little Rock, AR 72205
Attn: Tax Department
1-800-366-2132
Arvest Bank
ISAOA/ATIMA
PO Box 961243
Fort Worth, TX 76161-
0243
1-800-366-2132
Arvest Bank
ISAOA/ATIMA
PO Box 961243
Fort Worth, TX 76161-
0243
Arvest Bank
801 John Barrow Rd.
Suite 1
Little Rock, AR 72205
Fifth Third
Bank, National
Association
Fifth Third Bank
PO Box 961221
Fort Worth, TX 76161-
0221
Fax: 817-826-0538
Fifth Third Bank
ISAOA/ATIMA
PO BOX 391197
Solon, OH 44139-
8197
Fifth Third Bank
ISAOA/ATIMA
PO BOX 391197
Solon, OH 44139-
8197
Fifth Third Bank
Attn: Escrow Dept
5001 Kingsley Dr.
MD: 1MOBAH
Cincinnati, OH 45227
JPMorgan
Chase Bank,
National
Association
CoreLogic Tax
Services
PO Box 9218
Coppell, TX 75019-
9236
JPMorgan Chase
Bank, N.A.
ISAOA/ATIMA
PO Box 4465
Springfield, OH 45501
JPMorgan Chase
Bank, N.A.
ISAOA/ATIMA
PO Box 4465
Springfield, OH 45501
JPMorgan Chase
Bank, N.A.
PMI
PO Box 24843
Columbus, OH 43224-
0843
Lakeview Loan
Servicing, LLC
Nationstar Mortgage
LLC d/b/a Mr. Cooper
Attn: Tax Department
8950 Cypress Waters
Blvd.
Coppell, TX 75019
Nationstar Mortgage
LLC d/b/a Mr. Cooper
Its Successors and/or
Assigns
PO Box 7729
Springfield, OH
45501-7729
Nationstar Mortgage
LLC d/b/a Mr. Cooper
Its Successors and/or
Assigns,
PO Box 7729
Springfield, OH
45501-7729
Nationstar Mortgage
LLC d/b/a Mr. Cooper
Attn: PMI/MIP Unit
Lake Vista 4
800 State Highway
121 Bypass
Lewisville, TX 75067
Massachusetts
Housing
Finance
Agency aka
MassHousing
MassHousing
One Beacon Street
Boston, MA 02108
Attn: HO RE Tax Dept
or
horetax@masshousin
g.com
MassHousing
P.O. Box 5271
Norwell, MA 02061
MassHousing
P.O. Box 5271
Norwell, MA 02061
MassHousing
One Beacon Street
Boston, MA 02108
Attn: HO Ins Dept or
hoinsurance@massho
using.com
Nationstar
Mortgage LLC
d/b/a Mr.
Cooper
Nationstar Mortgage
LLC d/b/a Mr. Cooper
Attn: Tax Department
8950 Cypress Waters
Blvd.,
Coppell, TX 75019
Nationstar Mortgage
LLC d/b/a Mr. Cooper
Its Successors and/or
Assigns
PO Box 7729
Springfield, OH
45501-7729
Nationstar Mortgage
LLC d/b/a Mr. Cooper
Its Successors and/or
Assigns
PO Box 7729
Springfield, OH
45501-7729
Nationstar Mortgage
LLC d/b/a Mr. Cooper
Attn: PMI/MIP Unit
Lake Vista 4
800 State Highway
121 Bypass
Lewisville, TX 75067
NewRez LLC
Newrez LLC
PO BOX 10826
Greenville, SC 29603
Newrez LLC
ISAOA ATIMA
P.O. BOX 7050
Troy, MI 48007-7050
Newrez LLC
ISAOA ATIMA
P.O. BOX 7050
Troy, MI 48007-7050
Newrez LLC
P.O. Box 10826
Greenville, SC 29603
CASH-RELEASED XCHANGE USER GUIDE APRIL 2024
Chapter 5: Transfer of Servicing Notifications
and IRS Reporting - 13
Required Contact Information for Transfer of Servicing Notification Letters
Servicer Name Tax Authority Hazard Insurance Flood Insurance Private Mortgage
Insurance
For Properties
Located in Taxes:
Newrez Mortgage LLC
ISAOA ATIMA
P.O. BOX 7050
Troy, MI 48007-7040
PHH Mortgage
Corporation
Ocwen Loan
Servicing, LLC
PO Box 24665
West Palm Beach, FL
33416-4665
PHH Mortgage
Services
Its Successors and/or
assigns as their
interest may appear
PO Box 5954
Springfield, OH
45501-5954
Attn: Insurance
Department
PHH Mortgage
Services
Its Successors and/or
assigns as their
interest may appear
PO Box 5954
Springfield, OH
45501-5954
Attn: Insurance
Department
PHH Mortgage
Services
Its Successors and/or
assigns as their
interest may appear
PO Box 5954
Springfield, OH
45501-5954
Attn: Insurance
Department
PNC Bank,
National
Association
PA Customers:
Tax Department-
0046586
PO Box 961242
Ft. Worth, TX 76161-
9839
Fax: 817-826-1697
Non-PA Customers:
PNC Bank, National
Association
Mail stop B6YM13017
PO Box 1804
Dayton Ohio 45401 -
1804
Fax: 855-226-0948
PNC Bank, National
Association
ISAOA/ATIMA
PO Box 7433
Springfield, OH 45501
PNC Bank, National
Association
ISAOA/ATIMA
PO Box 7433
Springfield, OH 45501
PNC Bank, National
Association
Attention Insurance
Dept.
PO Box 8736
B6-YM13-01-5
Dayton, OH 45401-
8736
Specialized
Loan Servicing
LLC
SLS
PO Box 92010
Rochester, NY 14692
Specialized Loan
Servicing LLC
ISAOA
PO Box 4500
Springfield, OH 45501
Specialized Loan
Servicing LLC
ISAOA
PO Box 4500
Springfield, OH 45501
Specialized Loan
Servicing LLC
6200 S. Quebec St.
Greenwood Village,
CO 80111
CASH-RELEASED XCHANGE USER GUIDE APRIL 2024
Chapter 5: Transfer of Servicing Notifications
and IRS Reporting - 14
Required Contact Information for Transfer of Servicing Notification Letters
Servicer Name Tax Authority Hazard Insurance Flood Insurance Private Mortgage
Insurance
U.S. Bank,
National
Association
U.S. Bank Home
Mortgage,
Attn: Tax Department
2800 Tamarack Road
Owensboro, KY 42301
U.S. Bank National
Association
Its Successors and/or
Assigns, c/o U.S.
Bank Home Mortgage
PO Box 961045
Ft. Worth, TX 76161-
0045
U.S. Bank National
Association
Its Successors and/or
Assigns, c/o U.S.
Bank Home Mortgage
PO Box 961045
Ft. Worth, TX 76161-
0045
U.S. Bank Home
Mortgage
Attn: Sarah Johnson
Insurance Dept.
PO Box 20005
Owensboro, KY
42305-0005
For more information on Transfer of Servicing Notification Letters refer to Guide Exhibit 28A, 4.1.
Requirements for Completing IRS Form 1098
The IRS Form 1098, Mortgage Interest Statement, is an Internal Revenue Service (IRS) form that details
the amount of interest and mortgage-related expenses paid on a mortgage during the tax year.
The Seller is to report all interest paid directly to them by the Mortgagor, including interest that is passed
through to the Servicer in connection with the Transfer of Servicing under the Cash-Released XChange.
The Servicer does not report interest unless the Servicer receives it directly from the Mortgagor.
CASH-RELEASED XCHANGE USER GUIDE APRIL 2024
Chapter 5: Transfer of Servicing Notifications
and IRS Reporting - 15
The Seller and the Servicer must comply with all IRS Form 1098 reporting requirements.
Example of IRS Form 1098:
Instructions relating to IRS Form 1098 are the “General Instructions for Certain Information Returns” and
the applicable “Instructions for Form 1098.” Both can be found at www.irs.gov/form1098 or call
1-800-TAX-FORM (1-800-829-3676).
CASH-RELEASED XCHANGE USER GUIDE APRIL 2024
PUBLIC
Chapter 6:
Assignments of Mortgages
and Title Insurance Endorsement
This chapter provides guidance for the assignments of mortgage security instruments (“Assignments”)
and requirements for endorsement for Title Insurance.
Instructions for the Assignment
Each servicing delivery file must contain a copy of the Assignment sent for recording. Failure to provide
evidence of an Assignment sent for recording (in the Servicer’s name) may result in late fees due the
Servicer and Freddie Mac.
After the Assignment is recorded, the Seller must forward the original, recorded Assignment together with
the Loan Selling Advisor
®
Final Document Checklist to the Servicer’s Final Recorded Documents Division.
For Mortgage Electronic Registration System (MERS) mortgages:
If mortgage was originated with MERS as mortgagee, no assignment is necessary
If mortgage is registered with MERS, the assignment is made to MERS
Refer to the table below for Servicer specific Assignment preparation information.
Servicer’s Name as it Must Appear on the Assignment
Do not use abbreviations other than permitted by the Servicer
Servicer Name
Arvest Bank Arvest Bank
Fifth Third Bank, National Association Fifth Third Bank
JPMorgan Chase Bank, National Association JPMorgan Chase Bank, N.A. (“Chase”)
Lakeview Loan Servicing, LLC Lakeview Loan Servicing, LLC
Massachusetts Housing Finance Agency aka
MassHousing
Massachusetts Housing Finance Agency
Nationstar Mortgage LLC d/b/a Mr. Cooper Nationstar Mortgage LLC
NewRez LLC Newrez LLC
PHH Mortgage Corporation PHH Mortgage Corporation
PNC Bank, National Association PNC Bank, NA
Specialized Loan Servicing LLC Specialized Loan Servicing LLC
U.S. Bank, National Association U.S. Bank National Association
Servicer’s State of Incorporation
Servicer Name Name of State
Arvest Bank Arkansas
Fifth Third Bank, National Association Ohio
JPMorgan Chase Bank, National Association Louisiana
CASH-RELEASED XCHANGE USER GUIDE APRIL 2024
Chapter 6: Assignments of Mortgages
and Title Insurance Endorsement - 2
Servicer’s State of Incorporation
Servicer Name Name of State
Lakeview Loan Servicing, LLC Delaware
Massachusetts Housing Finance Agency aka
MassHousing
Massachusetts
Nationstar Mortgage LLC d/b/a Mr. Cooper New Jersey
NewRez LLC Delaware
PHH Mortgage Corporation New Jersey
PNC Bank, National Association Delaware
Specialized Loan Servicing LLC Colorado
U.S. Bank, National Association United Sates of America
County of Incorporation
Servicer Name County Name
Arvest Bank Washington
Fifth Third Bank, National Association Hamilton
JPMorgan Chase Bank, National Association Ouachita
Lakeview Loan Servicing, LLC N/A
Massachusetts Housing Finance Agency
aka MassHousing
N/A
Nationstar Mortgage LLC d/b/a Mr. Cooper N/A
NewRez LLC N/A
PHH Mortgage Corporation N/A
PNC Bank, National Association N/A
Specialized Loan Servicing LLC Arapahoe
U.S. Bank, National Association N/A
Servicer Address
Servicer Name Address
Arvest Bank
801 John Barrow Road, Suite 1, Little Rock, AR 72205
Fifth Third Bank, National Association 5001 Kingsley Dr., MD 1MOBAM Cincinnati, OH 45227
JPMorgan Chase Bank, National Association 700 Kansas Lane, MC 8000, Monroe, LA 71203
Lakeview Loan Servicing, LLC 4425 Ponce de Leon Blvd, MS 5-251 Coral Gables, FL
33146
CASH-RELEASED XCHANGE USER GUIDE APRIL 2024
Chapter 6: Assignments of Mortgages
and Title Insurance Endorsement - 3
Servicer Address
Servicer Name Address
Massachusetts Housing Finance Agency
aka MassHousing
One Beacon Street, Boston, MA 02108
Nationstar Mortgage LLC d/b/a Mr. Cooper 8950 Cypress Waters Boulevard, Coppell, TX 75019
NewRez LLC
75 Beattie Place Suite 300 Greenville SC
29601
PHH Mortgage Corporation
PO Box 24665, West Palm Beach, FL 33416-4665
PNC Bank, National Association
3232 Newmark Drive, Miamisburg, OH 45342
Specialized Loan Servicing LLC
6200 South Quebec Street, Greenwood Village, CO
80111
U.S. Bank, National Association
2800 Tamarack Road, Owensboro, KY 42301
Optional Address to be Included in Assignment Endorsement
Servicer Name Address
Arvest Bank Use Servicing Address
Fifth Third Bank, National Association Use Servicing Address
JPMorgan Chase Bank, National Association Use Servicing Address
Lakeview Loan Servicing, LLC Use Servicing Address
Massachusetts Housing Finance Agency aka
MassHousing
Use Servicing Address
Nationstar Mortgage LLC d/b/a Mr. Cooper Use Servicing Address
NewRez LLC 601 Office Center Drive, Suite 100 Fort Washington
PA 19034
PHH Mortgage Corporation Use Servicing Address
PNC Bank, National Association Use Servicing Address
Specialized Loan Servicing LLC Use Servicing Address
U.S. Bank, National Association Use Servicing Address
Assignment Endorsement Question
Servicer Name Name and Contact Information
Arvest Bank
MtgCollateralDocs@arvest.com
Fifth Third Bank, National
Association
Joyce Johnson
513-358-0196
Joyce.Johnson@53.com
CASH-RELEASED XCHANGE USER GUIDE APRIL 2024
Chapter 6: Assignments of Mortgages
and Title Insurance Endorsement - 4
Assignment Endorsement Question
Servicer Name Name and Contact Information
JPMorgan Chase Bank, National
Association
LoanAdmin.Investor.Support@jpmchase.com
Lakeview Loan Servicing, LLC mers[email protected]
Massachusetts Housing Finance
Agency aka MassHousing
HOCustomerService@masshousing.com
Nationstar Mortgage LLC d/b/a Mr.
Cooper
SR.Assignment.Inquiry@mrcooper.com
NewRez LLC
Assignments@newrez.com
PHH Mortgage Corporation
Keith Goldin
Keith.Goldin@mortgagefamily.com
PNC Bank, National Association
Janice Kiwacka
Janice.Kiwack[email protected]
937-910-4342
Specialized Loan Servicing LLC
Kyle Lybrand
Kyle.Lybrand@computershare.com
904-293-8735
U.S. Bank, National Association
documentcontrol@usbank.com
Title Insurance Endorsement
The title insurance policy must name the Servicer and its successors and assigns as an insured (unless
the Seller’s policy of the title insurance for the loan defines “insured” as any owner of indebtedness
secured by the insured mortgage).
CASH-RELEASED XCHANGE USER GUIDE APRIL 2024
PUBLIC
Chapter 7: MERS Mortgages
MERS Registered Mortgages
MERS registered mortgages, and mortgages originated with MERS as the original Mortgagee of Record,
are accepted by the following Servicers.
Information for MERS Registered Mortgages or MERS Mortgages
Servicer Name Member Org ID
Arvest Bank
1000510
Fifth Third Bank, National Association 1000142
JPMorgan Chase Bank, National
Association
For Paper Notes: 1000150
For eNotes: 1015100
Lakeview Loan Servicing, LLC 1010298
Massachusetts Housing Finance
Agency aka MassHousing
1003242
Nationstar Mortgage LLC d/b/a Mr.
Cooper
1003972
NewRez LLC 1007544
PHH Mortgage Corporation 1000200
PNC Bank, National Association 1000225
Specialized Loan Servicing LLC 1003225
U.S. Bank, National Association 1000212
Servicer Name Subservicer Member Org ID
Arvest Bank N/A
Fifth Third Bank N/A
JPMorgan Chase Bank, National
Association
N/A
Lakeview Loan Servicing, LLC 1003972
Massachusetts Housing Finance
Agency aka MassHousing
N/A
Nationstar Mortgage LLC d/b/a Mr.
Cooper
N/A
NewRez LLC NA
PHH Mortgage Corporation 1000200
PNC Bank, National Association N/A
Specialized Loan Servicing LLC N/A
U.S. Bank, National Association N/A
CASH-RELEASED XCHANGE USER GUIDE APRIL 2024
Chapter 7: MERS Mortgages - 2
Primary Contact Information
Servicer Name Contact Information
Arvest Bank MtgMER[email protected]om
Vicki McClendon
501-716-5631
Tahnya Hayes
501-716-5659
Fifth Third Bank, National Association Joyce Johnson
513-358-0196
Joyce.Johnson@53.com
Andrew Jones
513-358-2064
AndrewR.Jones@53.com
JPMorgan Chase Bank, National
Association
Mers.request.mla@jpmchase.com
Lakeview Loan Servicing, LLC mers[email protected]
Massachusetts Housing Finance
Agency aka MassHousing
lockdesk@masshousing.com
Nationstar Mortgage LLC d/b/a Mr.
Cooper
MERS questions/inquiries send to:
mersresearch@mrcooper.com
NewRez LLC MERS@newrez.com
PHH Mortgage Corporation MERS@mortgagefamily.com
PNC Bank, National Association Sue Denny
937-910-3929
1000225PNCMORTGAGE@PNC.COM
Specialized Loan Servicing LLC mers.notifications@sls.net
U.S. Bank, National Association Anthony Wright
270-686-5494
Anthony.wright@usbank.com
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PUBLIC
Chapter 8: Resolve Settlement/
Funding Errors
Resolve Settlement/Funding Errors
Errors in the amounts funded to the Seller or Servicer occur due to incorrect amounts delivered in
Loan Selling Advisor
®
for the ULDD data points, Other Funds Collected at Closing Amount (Sort ID
157) and Current UPB Amount (Sort ID 442). Corrections to and reconciliation of the amount funded
by Freddie Mac are the responsibility of the Seller and the Servicer and occurs after the Freddie
Mac Funding Date.
To prevent funding errors, please refer to Chapter 2, Delivering Accurate Data in Loan Selling Advisor, of
this user guide for detailed instructions on how to deliver accurate data and prevent funding errors and
post settlement reconciliation with the Servicer. See sections titled “Deliver a Scheduled UPB and Valid
DDLPI” and “Amounts Deducted at Funding for Escrows and Temporary Buydowns.”
This chapter provides guidance on how to resolve funding errors, how to forward funds to, and receive
funds from the Servicer.
For each loan for which Servicer informs the Seller of the need to adjust and reconcile the funding
adjustments, the Seller must research the discrepancy and transfer to the Servicer by wire, any additional
funds required within three (3) business daysnotification by the Servicer.
If the Seller fails to transfer any and all funds due the Servicer within three (3) business days’ notice from
the Servicer, then the Servicer in its sole discretion, may charge the Seller a late fee of up to $500.
Other Funds Collected at Closing Amount
For incorrect amounts entered in Loan Selling Advisor under the section titled Other Funds Collected at
Closing Details, the reconciliation is conducted between the Seller and the Servicer. Refer to the table
below for instructions on how to resolve these error(s):
How to resolve settlement/funding errors for: Other Funds Collected at Closing Amount
If Then
A refund is due the Seller The Seller must provide the Servicer with
Documentation to support a request for refund
Seller’s wire Instructions
A fully executed Payment/Refund Transmittal Form (located in
Chapter 12 of this user guide)
A refund is due the
Servicer
The Seller must:
Wire the amount due to the Servicer
Fax a fully executed Payment/Refund Transmittal to the Servicer
Loan Acquisition Scheduled UPB Amount (formerly known as the Unpaid Principal
Balance)
When the Loan Acquisition Scheduled UPB Amount is delivered incorrectly, the Seller must immediately
report the error to the Servicer.
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Chapter 8: Resolve Settlement/Funding Errors - 2
Errors in delivering an incorrect Loan Acquisition Scheduled UPB may result in:
A credit due the Seller for the UPB and SRP
A credit due the Servicer for the UPB and SRP
Repurchase of the mortgage by the Seller
Contact the Servicer directly to report the error using the contact information shown below.
Report Loan Acquisition Scheduled UPB Errors
Name of Servicer Contact Information
Arvest Bank MtgLoanAcquisitions@arvest.com
Fifth Third Bank, National Association InvestorReportingInBox@53.com
JPMorgan Chase Bank, National
Association
Research.Request@Chase.com
Lakeview Loan Servicing, LLC Lakeview.TM@Lakeview.com
Massachusetts Housing Finance
Agency aka MassHousing
HOServicingAcquisitions@masshousing.com
Nationstar Mortgage LLC d/b/a Mr.
Cooper
FlowAcquisitions@mrcooper.com
NewRez LLC CoissuePostFunding@newrez.com
PHH Mortgage Corporation PostTransferQueries@ocwen.com
PNC Bank, National Association Melissa Sims: 501-217-6061
melissa.sims@pnc.com
Specialized Loan Servicing LLC Bob.Crupi@computershare.com
SellerHelp@computershare.com
U.S. Bank, National Association Jessica Green: 270-686-5387
jessica.green@usbank.com
The Servicer will coordinate the resolution with Freddie Mac and will notify the Seller on the course of
action to be taken. A resolution resulting in a system change (sometimes known as a master file change)
will be subject to a compensatory fee paid by the Seller, as noted in Guide Section 8303.43
. A resolution
resulting in a repurchase will be subject to fees and other requirements as noted in Guide Exhibit 28A,
Chapter 3602, and Section 8303.14.
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Chapter 8: Resolve Settlement/Funding Errors - 3
Payments and Refunds: Forward or Request Funds
This section provides information and instructions on how to forward funds due the Servicer and how to
request refunds due the Seller.
The post settlement reconciliation of funds due the Seller or the Servicer is conducted between the Seller
and the Servicer. If funds are due either party, it is the Seller’s responsibility to complete the
Payment/Refund Transmittal Form and forward it to the Servicer. Furthermore, for each loan for which the
Servicer informs Seller of the need to adjust and reconcile the Funding Adjustments, the Seller must
research the discrepancy and transfer to the Servicer by wire transfer any additional funds required.
Freddie Mac will not adjust, calculate, refund or pay any amounts with respect to the Escrow deposits or
temporary subsidy buydown funds after the Funding Date.
Payments due the Servicer include:
Principal & Interest (P&I) payments sent by the borrower to the Seller after the Funding Date.
Within one (1) Business Day of receipt, Seller must transfer and forward to the Servicer via wire
transfer or overnight delivery service all funds received from mortgagors after the Funding Date
(Sale Date). Refer to Guide Exhibit 28A
for a definition of the Sale Date.
Shortage of escrow collections. Escrow shortages are due the Servicer regardless of whether the
amount was collected from the borrower.
Shortage of temporary buydown subsidy. Temporary buydown subsidies are due the Servicer
regardless of whether the amount was collected at closing.
Unpaid principal balance errors.
Refunds due the Seller include:
Over payment of escrow amounts
Over payment of temporary buydown subsidy
Unpaid principal balance errors
If the Seller fails to transfer any and all funds required pursuant to Guide Exhibit 28A
: Loan Servicing
Purchase and Sale Agreement for Cash-Released XChange
®
within three (3) Business Days’ notice from
Servicer, then the Servicer may, in its sole discretion, charge Seller a late fee of up to $500.
All funds the Seller receives from the borrower after the Funding Date must be transferred to the Servicer
within one (1) Business Day of receipt via wire transfer or overnight delivery service.
Seller must use the Payment/Refund Transmittal Form to forward funds to or to request funds from the
Servicer. The Payment/Refund Transmittal form is located in Chapter 12 of this user guide.
Reconciliation of Funding Adjustments
Any reconciliation, correction or adjustment to the amount of escrow funds or Temporary Buydown
Subsidy funds transferred to the Servicer is the responsibility of the Seller and the Servicer. Freddie Mac
will not adjust, calculate, refund or pay any amounts with respect to the escrow funds or Temporary
Buydown Subsidy funds after the Funding Date. See Guide Section 6101.7(c)
for additional information.
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Chapter 8: Resolve Settlement/Funding Errors - 4
90 Day Notice for Certain Funding Adjustments
Seller must send the Servicer any proposed funding adjustments relating to (i) the unpaid principal
balance of the Mortgage, or (ii) escrow deposits, no later than 90 days after the Funding Date for such
Mortgage. The Servicer will not consider any requests for such funding adjustments after the 90-day time
period has expired.
Refer to Guide Section 6101.7, Exhibit 28A
and Chapter 1 of this user guide for additional guidance
regarding the reconciliation of funds between the Seller and the Servicer.
Servicer Contacts for Reconciliations
The table below contains Servicer contact information for post settlement reconciliation of funds due the
Seller or the Servicer.
Servicer Contact for Payments and Refunds
(Post Settlement Reconciliations)
Escrow Issues
Servicer Name Contact Information
Arvest Bank MtgLoanAcquisitions@arvest.com
Fifth Third Bank, National
Association
LoanTransfers@53.com
JPMorgan Chase Bank, National
Association
Research.Request@Chase.com
Lakeview Loan Servicing, LLC Payment.Research@mrcooper.com
Massachusetts Housing Finance
Agency aka MassHousing
HOServicingAcquisitions@masshousing.com
Nationstar Mortgage LLC d/b/a
Mr. Cooper
Payment.Research@mrcooper.com
NewRez LLC e-global-smsservicerelease@newrez.com
PHH Mortgage Corporation msrflowrecon@phh.com & Escrow_postFundingADJ@ocwen.com
PNC Bank, National Association FlowServicing@pncmortgage.com
Specialized Loan Servicing LLC Bob.Crupi@computershare.com
SellerHelp@computershare.com
U.S. Bank, National Association Denise Campbell: 314-209-6357 denise.campbell@usbank.com
Christina Williams: 314-209-6359 christina.williams@usbank.com
Nicole Cayton: 314-209-6338 nicole.cayton@usbank.com
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Chapter 8: Resolve Settlement/Funding Errors - 5
All Other Issues
Servicer Name Contact Information
Arvest Bank MtgLoanAcquisitions@arvest.com
Fifth Third Bank, National
Association
LoanTransfers@53.com
JPMorgan Chase Bank, National
Association
Wire Issues
Tersia Forrest (614) 422-3179
Keli Dillard (614) 422-3134
Loan.Transfers.Rec[email protected]
All other issues
CHF.prime.payment.research@jpmchase.com
Lakeview Loan Servicing, LLC Lakeview.TM@Lakeview.com
Massachusetts Housing Finance
Agency aka MassHousing
HOServicingAcquisitions@masshousing.com
Nationstar Mortgage LLC d/b/a
Mr. Cooper
Forward Transmittal to: Payment.Research@mrcooper.com
NewRez LLC e-global-smsservicerelease@newrez.com
PHH Mortgage Corporation PostTransferQueries@ocwen.com
PNC Bank, National Association Melissa Sims 501-217-6061
melissa.sims@pnc.com
Specialized Loan Servicing LLC Bob.Crupi@computershare.com
SellerHelp@computershare.com
U.S. Bank, National Association Jessica Green: 270-686-5387
Fax Number: 270-686-5566
Wire Information
Servicer Name Wire Instructions
Arvest Bank
Bank Name: ARVEST Bank
City & State: Rogers, AR
ABA#: 082900872
Beneficiary Name: Arvest Bank Mortgage Division
Beneficiary Account #: 50019588
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Chapter 8: Resolve Settlement/Funding Errors - 6
Wire Information
Servicer Name Wire Instructions
Fifth Third Bank, National
Association:
Suspense, interim payments
and escrow funds AT OR
PRIOR to transfer
Bank Name: Fifth Third Bank
Attention: Loan Transfers
Naming Convention: INTERIM PAYMENTS ML WIRE ACCOUNT
DDA: 146149
Fifth Third Bank, National
Association:
POST transfer payments,
payoffs and reversals
Bank Name: Fifth Third Bank
Attention: Loan Transfers
Naming Convention: POST TRANSFER PAYMENTS ML WIRE
ACCOUNT
DDA: 7028022429
JPMorgan Chase Bank,
National Association
Bank Name: Chase
City & State: Columbus, OH
ABA#: 021000021
Beneficiary Name: JPMCB NA ITF Freddie Mac PMSR/Cash Window
Beneficiary Account #: 880328047
Attn: Loan Trsf Recon
Note: All wires require loan level detail (including the
Payment/Refund Transmittal Form provided in Chapter 12) to be
emailed to Loan.Transfers.Recon@chase.com
Lakeview Loan Servicing, LLC
Bank Name: JP Morgan Chase, N.A.
City & State: New York, NY 10172
ABA#: 021000021
Credit Account Name: Nationstar Payment Clearing
Beneficiary Account #: 550387622, For Credit to Payment Clearing
Account
Other: Wire Detail Spreadsheets should be sent to
cash.wires@mrcooper.com
Massachusetts Housing
Finance Agency aka
MassHousing
Bank Name: Bank of America
City & State: Boston, MA
ABA# 026009593
Beneficiary Name: MassHousing
Beneficiary Account # 0273446381
Attn: Loan Servicing
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Chapter 8: Resolve Settlement/Funding Errors - 7
Wire Information
Servicer Name Wire Instructions
Nationstar Mortgage LLC d/b/a
Mr. Cooper
Bank Name: JP Morgan Chase, N.A.
City & State: New York, NY 10172
ABA#: 021000021
Credit Account Name: Nationstar Payment Clearing
Beneficiary Account #: 550387622, For Credit to Payment Clearing
Account
Other: Wire Detail Spreadsheets should be sent to
cash.wires@mrcooper.com
NewRez LLC
Bank Name: Citibank, N.A.
City & State: 388 Greenwich St, New York, NY 10013
ABA #: 021000089
Beneficiary Name: Newrez LLC DBA Shellpoint Mortgage Servicing
Cosolidated Deposit Account
Beneficiary Account #: 31354717
Other: Account Number/Borrower Name
PHH Mortgage Corporation
Bank Name: M&T Bank
City & State: Buffalo, NY
ABA #: 022000046
Beneficiary Name PHH Mortgage Services, Customer Wire Account
Beneficiary Account #: 9865548854
Other: Attn: Loan Transfer
Reference: Seller Name and Transfer Date
NOTE: All wires require loan level detail in excel format and must be
sent to: PHHservicetransfer_payments@mortgagefamily.com
PNC Bank, National
Association
Bank Name: PNC Bank
City & State: Pittsburgh, PA
ABA#: 041000124
Beneficiary Name: PNC Mortgage
Beneficiary Account #:4600097238
Attn: FHLMC Gold Settlement
Specialized Loan Servicing
LLC
Bank Name: Wells Fargo
City & State: San Francisco, CA
ABA#: 121000248
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Chapter 8: Resolve Settlement/Funding Errors - 8
Wire Information
Servicer Name Wire Instructions
Beneficiary Name: Specialized Loan Servicing, LLC
Account #: 2000042928232
Beneficiary Address: 6200 S. Quebec St. Greenwood Village, CO
80111
U.S. Bank, National
Association
Bank Name: U.S. Bank MKE
City & State: Milwaukee, WI
ABA#: 075000022
Beneficiary Name: US Bank Home Mortgage
Beneficiary Account #: 192080158
Attn: Denise Campbell: 314-209-6357
Christina Williams: 314-209-6359
Nicole Cayton: 314-209-6338
CASH-RELEASED XCHANGE USER GUIDE APRIL 2024
PUBLIC
Chapter 9: Final or Recorded
Documents
Final or Recorded Documents
Final documents for each loan record are due to the Servicer immediately upon completion of recording
or finalization but not later than six (6) months (180 days) after the Funding Date. All final documents
must be attached to a fully executed final document checklist. Do not attach or commingle final
documents for other loans using a single final document checklist.
Final documents consist of but are not limited to the following:
Title Policy and/or endorsements
Recorded Mortgage Deed of Trust (Security Instrument)
Recorded Assignment from the Seller to the Servicer
Intervening Assignments if the mortgage was not originated by the Seller
Recorded Power of Attorney or copy of Power of Attorney with original recording receipt
Other
The Servicer is entitled to charge the Seller a fee (Late Document Fee) equal to $100 per loan per month
for any loan that is missing an original final document that has not been delivered to the Servicer or the
Designated Custodian, as applicable, within six (6) months of the Funding Date. The fee will begin to
accrue on the first day of the seventh (7
th
) month after the Funding Date. Notwithstanding the foregoing,
Servicer shall not impose a Late Document Fee if Seller's failure to deliver an original Loan document is
caused by the failure of the applicable recording office to record and return an original Loan document,
provided Seller, in Servicer's reasonable judgment, has exercised and continues to exercise reasonable
good faith effort to fulfill its obligation hereunder.
For more information on late fees, refer to 6.3 Late Fees, of Guide Exhibit 28A
: Loan Servicing Purchase
and Sale Agreement for Cash-Released XChange
®
.
The table below contains the Servicer’s instructions for forwarding final documents
Where to Forward Final Documents
Servicer Name Address
Arvest Bank
Arvest Bank
c/o First American Mortgage Solutions
1795 International Way
Idaho Falls, ID 83402
Fifth Third Bank,
National Association
Fifth Third Bank, National Association
Collateral Administration
5001 Kingsley Drive, MD 1MOB21
Cincinnati, OH 45227
JPMorgan Chase
Bank, National
Association
JPMorgan Chase Bank, NA
Attn: Collateral Trailing Documents MC 8000
700 Kansas Lane, Monroe, LA 71203
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Chapter 9: Final or Recorded Documents - 2
Where to Forward Final Documents
Servicer Name Address
Lakeview Loan
Servicing, LLC
Send to selected Custodian:
Bank of New York Mellon
Attn: Lakeview/FHLMC Trailing Docs
2322 French Settlement Road, Suite 100, Dallas, TX 75212
Phone: 800-211-2677
U.S. Bank
Attn: Lakeview/FHLMC Trailing Docs
7861 Bayberry Road, Jacksonville, FL 32256
For eNotes:
NTC
Attn: Lakeview/Pingora
2704 Alternate 19N, Palm Harbor, FL 34683
Please email document transmittal in the Lakeview required
format to: doctransmittalsLPA@lakeview.com
. For required
transmittal format and instructions, please email
mailto:FinalDocs@pingorafund.com FinalDocsLP[email protected]m.
Please send PDF images of all final documents to Lakeview via
the Freddie Automated Servicing Transfer (FAST
®
) tool.
Massachusetts
Housing Finance
Agency aka
MassHousing
Massachusetts Housing Finance Agency
Attn: HomeOwnership Servicing Acquisitions
One Beacon Street
Boston, MA 02108
Please send PDF images of all final documents to MassHousing via
email: HOServicingAcquisitions@MassHousing.com
Nationstar Mortgage
LLC d/b/a Mr. Cooper
Send to selected Custodian:
Bank of New York Mellon Trust Company - Dallas
Attn: Mr. Cooper/FHLMC Trailing Docs
2322 French Settlement Road, Suite 100, Dallas, TX 75212
Phone: 800-211-2677
U.S. Bank
Attn: Mr. Cooper/FHLMC Trailing Docs
7861 Bayberry Road, Jacksonville, FL 32256
Please read Good Order Instructions from BNYM for all requirements
on the shipment.
Manifest must be included with shipment and must contain, Investor,
Seller, and MRC Loan Number, MIN, Name and Property Address.
Please send PDF images of all final documents to Mr. Cooper via the
Freddie Automated Servicing Transfer (FAST
) tool only if the Freddie
Mac Funding Date is within 12 months. If the Funding Date is greater than
12 months, please contact
Rocky Lucero and Peter Wueger for
instructions.
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Chapter 9: Final or Recorded Documents - 3
Where to Forward Final Documents
Servicer Name Address
NewRez LLC
Indecomm Global Services
1427 Energy Park Drive
St. Paul, MN 55108
Mail Stop Code NR - 9915
PHH Mortgage
Corporation
Upload all trailing documents to PHH Post Closing Portal:
https://postclosing.phhmortgage.com
To register for access, please email FreddieMacPostClosingSetup@phh.com
PNC Bank, National
Association
PNC Bank, NA
Attn: Mortgage Document Custody
3232 Newmark Dr., MS B6-YM10-01-2
Miamisburg, OH 45342
Specialized Loan
Servicing LLC
Send to selected Custodian:
Bank of New York Mellon Trust Company - Dallas
Attn: Specialized Loan Servicing/FHLMC Trailing Docs
2322 French Settlement Road, Suite 100, Dallas, TX 75212
Phone: 800-211-2677
U.S. Bank
Attn: Computershare/FHLMC Trailing Docs
7861 Bayberry Road, Jacksonville, FL 32256
Phone: 904-419-5027
Please send copy of all final documents to Specialized Loan Servicing via
secure upload to the SLS Web Portal or email
MSRShipping@computershare.com.
U.S. Bank, National
Association
U.S. Bank Home Mortgage
Attn: CIC Team
3151 Highland Pointe Drive, Owensboro, KY 42303-7836
All final documents must be attached to a fully executed Final Document Checklist. The Final Document
Checklist is located in Chapter 12 of this user guide.
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PUBLIC
Chapter 10: Mortgage Payoffs and
Repayment of Servicing
-Released
Premium
How to View Loan Payoff Information
For mortgages sold through Cash-Released XChange
®
, Sellers can view and access loan payoff
information through Freddie Mac’s Loan Coverage Advisor
®
.
Loan Coverage Advisor is Freddie Mac’s representation and warranty tracking tool. You can use it to look
up loan-level details on transfer of servicing transactions, mortgage insurance (MI), other credit
enhancements and more. To request access to Loan Coverage Advisor, access the
Loan Coverage
Advisor web page and follow the path for lenders.
To generate a report with loan payoff information, follow the instructions in the Search by Events Criteria
section of the Loan Coverage Advisor Help. Use the tips in the illustration below to guide you through the
filters for the search criteria.
Restrict the search
results to Closed
Loans Only by
selecting the
appropriate radio
button.
The default setting
is Active &
Closed Loans.
Select Events
Criteria from the
Additional Search
Options drop-down
list.
The Events
selection drop-
down list and date
fields display.
Choose the Event
Type Loan
Closed for your
search from the
drop-down list.
Click Search.
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Chapter 10: Mortgage Payoffs and Repayment of
Servicing-Released Premium - 2
Additional Resources for Loan Coverage Advisor
Loan Coverage Advisor Training
Loan Coverage Advisor User Guide
Loan Coverage Advisor Training Resources
For more information, refer to Guide Bulletin 2018-7.
Refund of the Servicing-Released Premium (SRP) to the Servicer
The Servicer is due a 100% reimbursement of the Servicing-Released premium if:
The mortgage is paid off (paid in full) within 120 days of the Funding Date. Servicer shall bill the
Seller directly for the servicing-released premium ("SRP") to be repaid.
A Borrower fails to make any of the first four monthly payments following the Funding Date and
the Mortgage becomes 60 days or more delinquent, Servicer shall bill the Seller directly for the
SRP to be repaid.
Repurchases
If the Seller is required by Freddie Mac to repurchase a loan, Freddie Mac will send the repurchase
request directly to the Seller with a copy to the Servicer. Upon receipt of the repurchase request, the
Seller must contact the Servicer’s designated business area to make repurchase arrangements. The
amounts due for a repurchase (include all or a portion, as applicable, of the servicing released premium)
must be sent to the Servicer. The Servicer reports the repurchase and remits the proceeds to Freddie
Mac in accordance with the requirements in Guide Section 8303.14
(see the table below for servicing
released premium repayment schedule for repurchases). Once Freddie Mac has received the repurchase
amount, the Note is released and returned to the Servicer from the Designated Custodian. The Servicer
will process the necessary Mortgage transfer documentation and return the original file along with its
contents to the Seller.
As noted in Guide Exhibit 28A, the Servicer may charge the Seller a $200 repurchase fee for each loan
the Seller is required to repurchase. Seller shall remit payment of such repurchase fees directly to
Servicer.
SRP Repayment Schedule
Time from date of the Transfer of Servicing Percent of SRP to be Repaid
Up to 12 months 100%
13 to 24 months 75%
25 to 36 months 50%
37 to 60 months 25%
Greater than 60 months 0%
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PUBLIC
Chapter 11: Servicer Contact
Information
Servicer Call Trees for Sellers and for Borrowers
The Servicer call trees contain important points of contact for each Servicer. This chapter contains
separate call trees the Servicers have created for Seller and for Borrower use.
Be sure to refer to the appropriate call tree when contacting the Servicer.
Arvest Bank Seller Call Tree
Arvest Bank Servicer ID 120787
Seller Use Only
Department/Address Contact Name Phone Number/Email
Accounting Loretta Hogue 501-716-5635
lhogue@arvest.com
MtgLoanAcquisitions@arvest.com
Document Control (Outstanding and
missing documentation)
MtgSvgLoanBoarding@arvest.com
MtgCollateralDocs@arvest.com
Escrow set up (Taxes, Hazard,
Mortgage Insurance, Flood
Insurance)
501-716-5631
MtgSvgLoanBoarding@arvest.com
Final Documents MtgCollateralDocs@arvest.com
501-716-4897
Imaged Documents MtgImagesGroup@arvest.com
Incorrect Unpaid Principal Balance Loretta Hogue 501-716-5635
lhogue@arvest.com
MtgLoanAcquisitions@arvest.com
Missing/Outstanding Documents
Arvest Bank
801 John Barrow Road, Suite 1
Little Rock, AR 72205
Attn: Final Docs
MtgCollateralDocs@arvest.com
New Loan Set-Up
Arvest Bank,
Attn: File Delivery,
801 John Barrow Road, Suite 1,
Little Rock, AR 72205
MtgLoanAcquisitions@arvest.com
Repurchase Questions Misty Faulkner 501-716-6011
mfaulkner@arvest.com,
MtgFreddieMacRepurchase@arvest.com
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Chapter 11: Servicer Contact Information - 2
Arvest Bank Servicer ID 120787
Seller Use Only
Department/Address Contact Name Phone Number/Email
Release of File and Funds MtgFreddieMacRepurchase@arvest.com
MtgLoanAcquisitions@arvest.com
SRP Reimbursement MtgFreddieMacRepurchase@arvest.com
MtgLoanAcquisitions@arvest.com
Arvest Bank Borrower Call Tree
Arvest Bank
Borrower Use Only
Department Name Phone Number
Customer Service 1-800-366-2132
Escrow payment issues/Escrow Analysis 1-800-366-2132
Billing Questions (Late payments, Incorrect billing address, Erroneous charges) 1-800-366-2132
Removal of Mortgage Insurance 1-800-366-2132
Removal of Escrows/Monthly impounds for Taxes and Insurance 1-800-366-2132
Foreclosure 1-800-366-2132
Mortgage Life Insurance 1-800-366-2132
Automatic Payment Drafting 1-800-366-2132
Payoff Department 1-800-366-2132
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Chapter 11: Servicer Contact Information - 3
Fifth Third Bank, National Association Seller Call Tree
Fifth Third Bank, National Association Servicer ID 215912
Seller Use Only
Department Contact Name Phone Number/Email
Accounting Investor Reporting InvestorReportingInbox@53.com
Document Control (Outstanding and
missing documentation)
Central File Room CentralFileRoom.Cinc[email protected]om
Escrow set up (Taxes, Hazard,
Mortgage Insurance, Flood
Insurance)
Escrow Department Escrow.Help@53.com
Final Documents Central File Room CentralFileRoom.Cincinn[email protected]
Imaged Documents Loan Transfers LoanTransf[email protected]
Incorrect Unpaid Principal Balance Investor Reporting InvestorReportingInbox@53.com
Missing /Outstanding Documents Central File Room CentralFileRoom.[email protected]om
New Loan Set-Up Loan Transfers LoanTransfers@53.com
Repurchase Questions Repurchase Team ConsumerCreditRepurchaseDemands@53
.com
Release of File and Funds Investor Reporting InvestorReportingInbox@53.com
SRP Reimbursement Investor Reporting InvestorReportingInbox@53.com
Fifth Third Bank, National Association Borrower Call Tree
Fifth Third Bank, National Association
Borrower Use Only
Department Name Phone Number/Email
New Loan Acquisitions Customer Service 1-800-473-6934
Escrow payment issues/Escrow Analysis 1-800-473-6934
Billing Questions (Late payments, Incorrect billing address, Erroneous
charges)
1-800-473-6934
Removal of Mortgage Insurance 1-800-473-6934
Removal of Escrows/Monthly impounds for Taxes and Insurance 1-800-473-6934
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Chapter 11: Servicer Contact Information - 4
Fifth Third Bank, National Association
Borrower Use Only
Department Name Phone Number/Email
Foreclosure 1-800-473-6934
Mortgage Life Insurance 1-800-473-6934
Automatic Payment Drafting 1-800-837-2000
Payoff Department 1-800-473-6934
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Chapter 11: Servicer Contact Information - 5
JPMorgan Chase Bank, National Association Seller Call Tree
JPMorgan Chase Bank, National Association Servicer ID 205676
Seller Use Only
Department Contact Name Phone Number/Email
Accounting
Research.Request@Chase.com
Document Control (Outstanding and
missing documentation)
Correspondent
Salability
Requests
corr.salability.requests@jpmchase.com
Escrow set up (Taxes, Hazard,
Mortgage Insurance, Flood
Insurance)
Sarah Pablo
Mario Salvador
614-422-3823
614-422-7602
Escrow.Post.Closing@jpmchase.com
Final Documents
image.services.escalations@chase.com
Imaged Documents N/A
Must use the
Freddie
Automated
Servicing
Transfer
®
(FAST)
N/A
Must use the Freddie Automated Servicing
Transfer
®
(FAST)
Incorrect Unpaid Principal Balance
Research.Request@Chase.com
Missing/Outstanding Documents JPMorgan Chase
Bank, N.A.
700 Kansas Lane,
Monroe, LA 71203
Research.Request@Chase.com
New Loan Set-Up
Keli Dillard 614-422-3134
LTO.Manual.Boards@chase.com
Repurchase bifurcated_concur@chase.com
Release of File and Funds Chase.correspondent.recovery@chase.com
SRP Reimbursement Chase.correspondent.recovery@chase.com
CASH-RELEASED XCHANGE USER GUIDE APRIL 2024
Chapter 11: Servicer Contact Information - 6
JPMorgan Chase Bank, National Association Borrower Call Tree
JPMorgan Chase Bank, National Association
Borrower Use Only
Department Phone Number
Customer Service (New Loan Acquisitions)
Chase Customer Service Center
1-800-848-9136
Escrow payment issues/Escrow Analysis
Chase Customer Service Center
1-800-848-9136
Billing Questions (Late payments, Incorrect billing address,
Erroneous charges)
Chase Customer Service Center
1-800-848-9136
Removal of Mortgage Insurance
Chase Customer Service Center
1-800-848-9136
Removal of Escrows/Monthly impounds for Taxes and Insurance
Chase Customer Service Center
1-800-848-9136
Foreclosure
Chase Customer Service Center
1-800-848-9136
Mortgage Life Insurance
Chase Customer Service Center
1-800-848-9136
Automatic Payment Drafting
Chase Customer Service Center
1-800-848-9136
Payoff Department
Chase Customer Service Center
1-800-848-9136
CASH-RELEASED XCHANGE USER GUIDE APRIL 2024
Chapter 11: Servicer Contact Information - 7
Lakeview Loan Servicing, LLC Seller Call Tree
Lakeview Loan Servicing, LLC Servicer ID 226945
Seller Use Only
Department Contact Name Phone Number/Email
Accounting Transaction Mgmt Lakeview.TM@Lakeview.com
Document Control (Outstanding and
missing documentation)
Flow Acquisitions
Department
FlowAcquisitions@mrcooper.com
Escrow set up (Taxes, Hazard,
Mortgage Insurance, Flood Insurance)
Flow Acquisitions
Department
FlowAcquisitions@mrcooper.com
Final Documents Final Docs finaldocslpa@lakeview.com
Incorrect Unpaid Principal Balance Flow Acquisitions
Department
FlowAcquisitions@mrcooper.com
Missing/Outstanding Documents Flow Acquisitions
Department
FlowAcquisitions@mrcooper.com
New Loan Set-Up
Flow Acquisitions
Department
FlowAcquisitions@mrcooper.com
Repurchase Repurchase Team mortgagerepurchases@lakeview.com
Release of File and Funds Repurchase Team mortgagerepurchases@lakeview.com
SRP Reimbursement Repurchase Team mortgagerepurchases@lakeview.com
Lakeview Loan Servicing, LLC Borrower Call Tree
Lakeview Loan Servicing, LLC
Borrower Use Only
Department Phone Number/Email
Customer Service Customer Service 833-685-2580
Escrow payment issues/Escrow Analysis Customer Service 833-685-2580
Billing Questions (Late payments, Incorrect billing
address, Erroneous charges)
Customer Service 833-685-2580
Removal of Mortgage Insurance Customer Service 833-685-2580
Removal of Escrows/Monthly impounds for Taxes
and Insurance
Customer Service 833-685-2580
Foreclosure N/A
Automatic Payment Drafting Customer Service 833-685-2580
Payoff Department Customer Service 833-685-2580
CASH-RELEASED XCHANGE USER GUIDE APRIL 2024
Chapter 11: Servicer Contact Information - 8
Massachusetts Housing Finance Agency aka MassHousing Seller Call Tree
Massachusetts Housing Finance Agency aka MassHousing Servicer ID 216746
Seller Use Only
Department Contact Name Phone Number/Email
Accounting HO Servicing
Acquisitions
HOServicingAcquisitions@MassHousing.com
Customer Service HO Servicing
Acquisitions
HOServicingAcquisitions@MassHousing.com
Document Control (Outstanding and
missing documentation)
HO Servicing
Acquisitions
HOServicingAcquisitions@MassHousing.com
Escrow set up (Taxes, Hazard,
Mortgage Insurance, Flood
Insurance)
HO Servicing
Acquisitions
HOServicingAcquisitions@MassHousing.com
Final Documents HO Servicing
Acquisitions
HOServicingAcquisitions@MassHousing.com
Imaged Documents HO Servicing
Acquisitions
HOServicingAcquisitions@MassHousing.com
Incorrect Unpaid Principal Balance HO Servicing
Acquisitions
HOServicingAcquisitions@MassHousing.com
Loan Boarding HO Servicing
Acquisitions
HOServicingAcquisitions@MassHousing.com
Repurchase HO Servicing
Acquisitions
HOServicingAcquisitions@MassHousing.com
Release of File and Funds HO Servicing
Acquisitions
HOServicingAcquisitions@MassHousing.com
SRP Reimbursement HO Servicing
Acquisitions
HOServicingAcquisitions@MassHousing.com
CASH-RELEASED XCHANGE USER GUIDE APRIL 2024
Chapter 11: Servicer Contact Information - 9
Massachusetts Housing Finance Agency aka MassHousing Borrower Call Tree
Massachusetts Housing Finance Agency aka MassHousing
Borrower Use Only
Department Phone Number/Email
Customer Service 888-843-6432
HOCustomerService@masshousing.com
Escrow payment issues/Escrow Analysis 888-843-6432
HOCustomerService@masshousing.com
Billing Questions (Late payments, Incorrect billing
address, Erroneous charges)
888-843-6432
HOCustomerService@masshousing.com
Removal of Mortgage Insurance 888-843-6432
HOCustomerService@masshousing.com
Removal of Escrows/Monthly impounds for Taxes
and Insurance
888-843-6432
HOCustomerService@masshousing.com
Foreclosure 888-843-6432
HOCustomerService@masshousing.com
Automatic Payment Drafting 888-843-6432
HOCustomerService@masshousing.com
Payoff Department 888-843-6432
HOPayoff@masshousing.com
CASH-RELEASED XCHANGE USER GUIDE APRIL 2024
Chapter 11: Servicer Contact Information - 10
Nationstar Mortgage d/b/a Mr. Cooper Seller Call Tree
Nationstar Mortgage LLC d/b/a Mr. Cooper Servicer ID 157360
Seller Use Only
Department Contact Name Phone Number/Email
Accounting Flow Acquisitions
Department
FlowAcquisitions@mrcooper.com
Customer Service Customer Service FlowAcquisitions@mrcooper.com
Document Control (Outstanding and
missing documentation)
Doc Administration
Department
Final.Docs@mrcooper.com
Escrow set up (Taxes, Hazard,
Mortgage Insurance, Flood Insurance)
Flow Acquisitions
Department
FlowAcquisitions@mrcooper.com
Final Documents Doc Administration
Department
Final.Docs@mrcooper.com
Imaged Documents FlowAcquisitions@mrcooper.com
Incorrect Unpaid Principal Balance Flow Acquisitions
Department
FlowAcquisitions@mrcooper.com
Missing/Outstanding Documents
Mr. Cooper
Attn: Doc Admin
8950 Cypress Waters Boulevard,
Coppell, TX 75019
Final.Docs@mrcooper.com
New Loan Set-Up
Mr. Cooper,
Attn: Doc Admin,
8950 Cypress Waters Blvd.,
Coppell, TX 75019
Flow Acquisitions
Department
FlowAcquisitions@mrcooper.com
Note: use mailbox for all inquiries.
Repurchase Repurchase Team demandrequest@mrcooper.com
Release of File and Funds Repurchase Team demandrequest@mrcooper.com
SRP Reimbursement Repurchase Team demandrequest@mrcooper.com
CASH-RELEASED XCHANGE USER GUIDE APRIL 2024
Chapter 11: Servicer Contact Information - 11
Nationstar Mortgage LLC d/b/a Mr. Cooper Borrower Call Tree
Nationstar Mortgage LLC d/b/a Mr. Cooper
Borrower Use Only
Department Phone Number
Customer Service Customer Service
1-877-372-0512
Escrow payment issues/Escrow Analysis Customer Service
1-877-372-0512
Billing Questions (Late payments, Incorrect billing address, Erroneous charges) Customer Service
1-877-372-0512
Removal of Mortgage Insurance Customer Service
1-877-372-0512
Removal of Escrows/Monthly impounds for Taxes and Insurance Customer Service
1-877-372-0512
Foreclosure N/A
Mortgage Life Insurance Customer Service
1-877-372-0512
Automatic Payment Drafting Customer Service
1-877-372-0512
Payoff Department Customer Service
1-877-372-0512
NewRez LLC Seller Call Tree
NewRez LLC Servicer ID 221092
Seller Use Only
Department Contact Name Phone Number/Email
Accounting
Post Funding
CoissuePostFunding@newrez.com
Customer Service
Operations
CoissueOperations@newrez.com
Document Control (Outstanding and
missing documentation)
Post Funding
CoissuePostFunding@newrez.com
Escrow set up (Taxes, Hazard,
Mortgage Insurance, Flood
Insurance)
Post Funding
CoissuePostFunding@newrez.com
CASH-RELEASED XCHANGE USER GUIDE APRIL 2024
Chapter 11: Servicer Contact Information - 12
NewRez LLC Servicer ID 221092
Seller Use Only
Department Contact Name Phone Number/Email
Final Documents Indecomm Newrez.docgenius@indecomm.net
651-766-2364
Imaged Documents Operations CoissueOperations@newrez.com
Incorrect Unpaid Principal Balance
Post Funding
CoissuePostFunding@newrez.com
Missing/Outstanding Documents Operations CoissueOperations@newrez.com
New Loan Set-Up Operations CoissueOperations@newrez.com
Repurchase
Post Funding
CoissuePostFunding@newrez.com
Release of File and Funds
Post Funding
CoissuePostFunding@newrez.com
SRP Reimbursement
Post Funding
CoissuePostFunding@newrez.com
NewRez LLC Borrower Call Tree
NewRez LLC
Borrower Use Only
Department Phone Number
Customer Service
866-317-2347
Escrow payment issues/Escrow Analysis 866-317-2347
Billing Questions (Late payments, Incorrect billing address, Erroneous charges) 866-317-2347
Removal of Mortgage Insurance 866-317-2347
Removal of Escrows/Monthly impounds for Taxes and Insurance 866-317-2347
Foreclosure 866-317-2347
Mortgage Life Insurance 866-317-2347
Automatic Payment Drafting 866-317-2347
Payoff Department 866-317-2347
CASH-RELEASED XCHANGE USER GUIDE APRIL 2024
Chapter 11: Servicer Contact Information - 13
PHH Mortgage Corporation Seller Call Tree
PHH Mortgage Corporation Servicer ID 212065
Seller Use Only
Department Contact Name Phone Number/Email
Accounting
PostTransferQueries@ocwen.com
Customer Inquiries or Concerns via
Seller
ERM PHH_CL_Servicing@PHHMortgage.com
Document/Image Control
(Outstanding and missing
documentation)
Kelly Woeller
Donna Schares
Kelly.Woeller@mortgagefamily.com
609-281-8706
Donna.Schares@ocwen.com
561-855-3591
Escrow Reimbursement (post-funding
adjustments)
msrflowrec[email protected]om
Escrow set up (Taxes, Hazard,
Mortgage Insurance, Flood
Insurance)
ESCAnalysisManagement@ocwen.com
Final Documents Final Docs
Department
PHHCLPost-
Funding@phhmortgage.com
General Questions PostTransferQueries@ocwen.com
Incorrect Unpaid Principal Balance PostTransferQueries@ocwen.com
Repurchase Questions cm.repurchases@ocwen.com
CASH-RELEASED XCHANGE USER GUIDE APRIL 2024
Chapter 11: Servicer Contact Information - 14
PHH Mortgage Corporation Borrower Call Tree
PHH Mortgage Corporation
Borrower Use Only
Department Name Phone Number
Customer Service 1-800-449-8767
Escrow payment issues/Escrow Analysis 1-800-449-8767
Billing Questions (Late payments, Incorrect billing address, Erroneous
charges)
1-800-449-8767
Removal of Mortgage Insurance 1-800-449-8767
Removal of Escrows/Monthly impounds for Taxes and Insurance 1-800-449-8767
Foreclosure 1-800-449-8767
Mortgage Life Insurance 1-800-449-8767
Automatic Payment Drafting 1-800-449-8767
Payoff Department 1-800-449-8767
CASH-RELEASED XCHANGE USER GUIDE APRIL 2024
Chapter 11: Servicer Contact Information - 15
PNC Bank, National Association Seller Call Tree
PNC Bank, National Association Servicer ID 170287
Seller Use Only
Department Contact Name Phone Number/Email
Accounting Carroll Moseley
Christine Ryerse
937-910-3944
937-910-4502
Document Control (Outstanding and
missing documentation)
Melissa Sims 501-217-6061
Escrow set up (Taxes, Hazard,
Mortgage Insurance, Flood Insurance)
Shannon Walker 937-910-1905
Final Documents Jan Kiwacka 937-910-4342
janice.kiwack[email protected]
Imaged Documents FlowServicing@pncmortgage.com
Incorrect Unpaid Principal Balance Tim Remington 501-217-6093
Missing/Outstanding Documents
PNC Bank, National Association
3232 Newmark Drive
MS B6-YM13-01-1
Miamisburg, OH 45342
Shannon Walker Shannon Walker
937-910-1905
Shannon.C.Williams@pnc.com
Or
FlowServicing@pncmortgage.com
New Loan Set-Up
PNC Bank, National Association
Records/Image Center
8177 Washington Church Rd.
B6-YM10-01-1
Dayton, OH 45458
Shannon Walker
Acquisitions &
Transfers/Flow
Servicing Dept.
Shannon Walker
937-910-1905
Shannon.C.Williams@pnc.com
Or
FlowServicing@pncmortgage.com
Repurchase Questions John Flore 937-910-1378
Repurchase.Support@pncmortgage.co
m
Release of File and Funds Tracy Schurr tracy.schurr@pnc.com
SRP Reimbursement Tracy Schurr tracy.schurr@pnc.com
CASH-RELEASED XCHANGE USER GUIDE APRIL 2024
Chapter 11: Servicer Contact Information - 16
PNC Bank, National Association Borrower Call Tree
PNC Bank, National Association
Borrower Use Only
Department Name Phone Number
Escrow payment issues/Escrow Analysis Customer Service
1-800-822-5626
Billing Questions (Late payments, Incorrect billing address, Erroneous charges) Customer Service
1-800-822-5626
Removal of Mortgage Insurance Customer Service
1-800-822-5626
Removal of Escrows/Monthly impounds for Taxes and Insurance Customer Service
1-800-822-5626
Foreclosure Customer Service
1-800-822-5626
Mortgage Life Insurance Customer Service
1-800-822-5626
Automatic Payment Drafting Customer Service
1-800-822-5626
Payoff Department Customer Service
1-800-822-5626
CASH-RELEASED XCHANGE USER GUIDE APRIL 2024
Chapter 11: Servicer Contact Information - 17
Specialized Loan Servicing LLC Seller Call Tree
Specialized Loan Servicing LLC Servicer ID 221092
Seller Use Only
Department Contact Name Phone Number/Email
Accounting Accounting Team MSRAccounting@computershare.com
Document Control (Outstanding and
missing documentation)
Operations MSRTradeManagement@computershare
.com
Escrow set up (Taxes, Hazard,
Mortgage Insurance, Flood Insurance)
Servicing Oversight 855-722-2136
Bob.Crupi@computershare.com
Final Documents Shipping MSRShipping@computershare.com
Imaged Documents Client Services 855-722-2136
sellerhelp@computershare.com
Incorrect Unpaid Principal Balance Loan Servicing 855-722-2136
Bob.Crupi@computershare.com
Missing/Outstanding Documents Operations MSRTradeManagement@computershare
.com
New Loan Set-Up Client Services 855-722-2136
sellerhelp@computershare.com
Repurchase Questions Credit Risk 855-722-2136
creditrisk@computershare.com
Release of File and Funds Credit Risk creditrisk@computershare.com
SRP Reimbursement Credit Risk creditrisk@computershare.com
CASH-RELEASED XCHANGE USER GUIDE APRIL 2024
Chapter 11: Servicer Contact Information - 18
Specialized Loan Servicing LLC Borrower Call Tree
Specialized Loan Servicing LLC
Borrower Use Only
Department Name Phone Number
New Loan Acquisitions Customer Service 1-855-435-3642
Escrow payment issues/Escrow Analysis 1-855-435-3642
Billing Questions (Late payments, Incorrect billing address, Erroneous charges) 1-855-435-3642
Removal of Mortgage Insurance 1-855-435-3642
Removal of Escrows/Monthly impounds for Taxes and Insurance 1-855-435-3642
Foreclosure Will be provided as
applicable
Mortgage Life Insurance 1-855-435-3642
Automatic Payment Drafting 1-855-435-3642
Payoff Department 1-855-435-3642
CASH-RELEASED XCHANGE USER GUIDE APRIL 2024
Chapter 11: Servicer Contact Information - 19
U.S. Bank, National Association Seller Call Tree
U.S. Bank, National Association Servicer ID 589603
Seller Use Only
Department Contact Name Phone Number/Email
Accounting Denise Campbell
Christina Williams
Nicole Cayton
314-209-6357
denise.campbell@usbank.com
314-209-6359
christina.williams@usbank.com
314-209-6338
nicole.cayton@usbank.com
Document Control (Outstanding and
missing documentation)
Jessica Green 270-686-5387
jessica.green@usbank.com
Escrow set up (Taxes, Hazard,
Mortgage Insurance, Flood Insurance)
Jessica Green 270-686-5387
jessica.green@usbank.com
Final Documents General Questions
Josiette Spradlin
Liz Butts
Alissa Higdon
documentcontrol@usbank.com
270-689-7795
josiette.spradlin1@usbank.com
270-993-9118
Liz.Funk@usbank.com
270-691-3903
alissa.higdon1@usbank.com
Imaged Documents Jessica Green 270-686-5387
jessica.green@usbank.com
Incorrect Unpaid Principal Balance Jessica Green 270-686-5387
jessica.green@usbank.com
Missing/Outstanding Documents
U.S. Bank Home Mortgage
Attn: Jessica Green,
CN-KY-APNL
2800 Tamarack Road,
Owensboro, KY 42301
Jessica Green Phone: 270- 686-5387
Fax: 270-686-5566
jessica.green@usbank.com
New Loan Set-Up
U.S. Bank Home Mortgage,
Attn: Jessica Green,
CN-KY-APNL,
2800 Tamarack Road,
Owensboro, KY 42301
Jessica Green
270-686-5387
jessica.green@usbank.com
Repurchase Questions Dotty Hawley 414-259-3809
dorothy.hawley@usbank.com
CASH-RELEASED XCHANGE USER GUIDE APRIL 2024
Chapter 11: Servicer Contact Information - 20
U.S. Bank, National Association Servicer ID 589603
Seller Use Only
Department
Contact Name
Phone Number/Email
Release of File and Funds Dotty Hawley
Non-related to
Repurchase:
Denise Campbell
Christina Williams
Nicole Cayton
414-259-3809
dorothy.hawley@usbank.com
Non-related to Repurchase:
314-209-6357
denise.campbell@usbank.com
314-209-6359
christina.williams@usbank.com
314-209-6338
nicole.cayton@usbank.com
SRP Reimbursement Dotty Hawley
Non-related to
Repurchase:
Denise Campbell
Christina Williams
Nicole Cayton
414-259-3809
dorothy.hawley@usbank.com
Non-related to Repurchase:
314-209-6357
denise.campbell@usbank.com
314-209-6359
christina.williams@usbank.com
314-209-6338
nicole.cayton@usbank.com
U.S. Bank, National Association Borrower Call Tree
U.S. Bank, National Association
Borrower Use Only
Department Name Phone Number
New Loan Acquisitions Customer Service 1-800-475-0782
Escrow payment issues/Escrow Analysis 1-800-365-7772
Billing Questions (Late payments, Incorrect billing address,
Erroneous charges)
1-800-475-0782
Removal of Mortgage Insurance 1-800-475-0782
Removal of Escrows/Monthly impounds for Taxes and Insurance 1-800-475-0782
Foreclosure Will be provided as applicable
Mortgage Life Insurance Customer Service
Automatic Payment Drafting 1-800-475-0782
Payoff Department 1-800-365-7772
CASH-RELEASED XCHANGE USER GUIDE APRIL 2024
PUBLIC
Chapter 12: Checklists and Forms
The checklists and forms referenced in this chapter will assist you in meeting the Servicer’s packaging
and delivery requirements for sales of Mortgages through Cash-Released XChange
®
.
Sellers may duplicate the applicable checklists and forms as needed:
Name Referred to in
Imaged Document Checklist Chapter 4: FAST
®
for Imaged Documents
Final Document Checklist Chapter 9: Final Recorded Documents
Borrower Mailing and Billing Address Certification
Form
Chapter 2: Delivering Accurate Data in Loan Selling
Advisor
®
Payment/Refund Transmittal Form Chapter 8: Resolve Settlement/Funding Errors
Preferred Document Custodian Request Form Chapter 3: How to Request and Preferred Document
Custodian
CASH-RELEASED XCHANGE USER GUIDE APRIL 2024
Chapter 12: Checklists and Forms - 2
1BCash-Released XChange
®
Imaged Document Checklist
Borrower Name: Property Address:
Seller Name:
Freddie Mac Seller Number:
Contact Name:
Phone Number:
Contact Email address:
Fax Number:
Freddie Mac Investor Contract Identifier
#
Freddie Mac Loan #
Seller Loan Identifier #
Freddie Mac Settlement Date
Borrower Closing Date
Servicer Loan #
Required
Document Name (Documents That Are Not Originals Must Be Certified True Copy)
X=Attached
or N/A
Yes
Fully Executed Freddie Mac Cash-Released XChange Imaged Document Checklist
Yes
Freddie Mac Loan Selling Advisor Funding Details Report (Final)
Yes
Flood Certification Evidencing Life of Loan Coverage, Flood Zone and Proof of Transfer
Yes
Tax Information Sheet (Contains Tax ID#S, Tax Authorities Name & Address, Date Last Paid, Next Due Date). If
New Jersey Property, include Tax Certificate
Yes
Signed Closing Disclosure
Yes
Escrow Disclosure Statement /Escrow Instructions/Signed Escrow Waiver Notification
evidencing items to be waived
Yes
IRS W-9 Evidencing All Borrower Social Security Numbers
Yes
Copy of Note, Riders and Note Modification
Yes
NY Property all documentation required for NY CEMA
Yes
Copy of Mortgage (Deed of Trust), Applicable Riders And Legal Description
Yes
Manufactured Housing Real Property Certificate Documents (or assigned COT with proper UCCs)
Yes
Copy of Assignment to Servicer or verification of MERS Successful Transfer of Servicing
Yes
eNotes: eConsent form and eClosing Audit Trail
Yes
PMI Certificate and Endorsements, if applicable
Yes
Form 1008/1077 Uniform Underwriting and Transmittal Summary
Yes
Initial Loan Application(s) Signed By All Borrowers (FHLMC 1003)
Yes
Final Loan Application(s) Signed By All Borrowers (FHLMC 1003)
Yes
Supplemental Consumer Information Form (SCIF)
Yes
Complete appraisal documentation as per underwriting/approval guidelines
Yes
Mailing Address Certification (If Borrower’s billing address is different from the property address)
Yes
Legal Description (Copy)
Yes
Ground Rents/Lease Agreement
Yes
Signed Homeowners Authorization Letter (NJ, NY & IL Only)
Yes
Homeowner Option Letter (WI & MD Only)
CASH-RELEASED XCHANGE USER GUIDE APRIL 2024
Chapter 12: Checklists and Forms - 3
Yes
Hazard Insurance Policy and/or Other Insurance Policies (Including Certificate of Insurance) and
Endorsement Change Letter
Yes
PMI Disclosure for Conventional Loans with MI/PMI
Yes
Copy of Buydown Agreement
Yes
First Payment Letter
Yes
Borrower Payment History (required for seasoned loans, loans with interest credit or where UPB was amortized
down) payment history must reflect P&I Payment Amounts and Due Dates and escrow amounts applied)
Yes
Rural Housing Loans, Loan Note Guarantee
Yes
Title Policy Commitment
Yes
Borrower’s Goodbye Letter
Yes
All Applicable Transfer of Servicing Notification Letters (Hazard, Flood, PMI, Tax, Etc.)
Yes
Credit Report And Evidence of Borrower Credit Score
Yes
Signed Final Closing Disclosure
Yes
Power of Attorney
Yes
Executed USA Patriot Act Notice to Applicants
Yes
Name Affidavit
Yes
Final LP Underwriting Findings Along with Loan Product Advisor Key & Transaction Number
Yes
Final Underwriting Approval If Non Loan Product Advisor Loan
Yes
All Conditions of Loan Approval (whether LP or manually underwritten)
Yes
Signed Right of Rescission Notification
Yes
Loan Estimate Disclosure, Taxpayer First Act Consent Form and other applicable disclosure
statements signed by borrower at loan application
Yes
All Remaining Credit Documents: V
OE, Pay stubs, W-2 Statements, Tax Returns, 4506T,
VOD, Bank Statements, Divorce Decree, Lease Agreements, Etc.
Guide Exhibit 28A, 6.3: Late Fee
Servicer shall be entitled to charge Seller a fee (Late Document Fee) equal to $100.00 per Loan per month on those
Loans for which all original final documents specified in the Final Documents section of the Cash-Released
XChange
®
User Guide have not been delivered to Servicer within six (6) months of the Sale Date. Such Late
Document Fee shall begin to accrue on the first day of the seventh (7
th
) month after the Sale Date. Notwithstanding
the foregoing, Servicer shall not impose a Late Document Fee if Sellers failure to deliver an original Loan document
is caused by the failure of the applicable recording office to record and return an original Loan document, provided
Seller, in Servicers reasonable judgment, has exercised and continues to exercise reasonable good faith effort to
fulfill its obligation hereunder.
CASH-RELEASED XCHANGE USER GUIDE APRIL 2024
Chapter 12: Checklists and Forms - 4
Enclosed are the following final documents for the loans listed below:
Note: All documents attached hereto, must be original documents.
2BCash-Released XChange
®
Final Document Checklist
Date forwarded
to Servicer:
Servicer Loan Number
(if available):
Seller Name:
Freddie Mac
Seller Number:
Contact Name:
Contact Phone
Number:
Contact Email
Address:
Contact Fax
Number:
DOCUMENT NAME X = ATTACHED
Borrower
Last Name Property Address
Freddie Mac
Loan #
Seller Loan
Identifier (Loan
number)
Title Policy
Endorsements to
Title Policy
Recorded Mortgage
Recorded
Assignment
Intervening
Recorded
Assignments
(Trail of
assignments if loan
was not originated
by Seller)
Other
(Seller to complete
document name)
Freddie Mac
Investor Contract
Identifier
Thi
s section to be completed by Servicer:
Servicer’s Required Signoff:
Servicer Signoff Date:
Guide
Exhibit 28A, 6.3: Late Fee
Servicer shall be entitled to charge Seller a fee (“Late Docume
nt Fee”) equal to $100.00 per Loan per month on those Loans for which all original
final documents specified in the Final Documents section of the
Cash-Released XChange
®
User Guide have not been delivered to Servicer within
six (6) months of the Sale Date.
Such Late Document Fee shall begin to accrue on the first day of the seventh (7
th
) month after the Sale Date.
Notwithstanding the foregoing, Servicer shall not impose a Late Document Fee if Seller’s failure to deliver an original Loan
document is caused b
y
the failure of the applicable recording office to record and return an original Loan document, provided Seller, in Servicer’s
reasonable judgment,
has exercised and continues to exercise reasonable good faith effort to fulfill its obligation hereunder.
CASH-RELEASED XCHANGE USER GUIDE APRIL 2024
Chapter 12: Checklists and Forms - 5
Complete this form only if the borrower’s mailing/billing address is different from the subject property
address.
Cash-Released XChange
®
Borrower Mailing and Billing Address Certification Form
Seller Loan Identifier (Seller Loan Number)
Freddie Mac Loan Number
Freddie Mac Investor Contract Identifier
Borrower Name
Occupancy Type (Owner Occupied, Second
Home, Investment, etc.)
Subject Property Address
Borrower’s name to appear on Billing
Statement/Coupon Booklets
Borrower Billing address
Borrower Billing Phone Number
Date Forwarded To Servicer
Freddie Mac Seller Number
Borrower’s Last Name
Freddie Mac Investor Contract Identifier
Property Address
Freddie Mac Loan Number
Seller Name
Servicer Loan Number (if known)
Contact Name
Contact Phone Number
Contact Email Address:
Contact Fax Number Seller Loan Identifier (Loan Number)
This section to be completed by the Servicer
Servicer’s Required Signoff
Servicer Signoff Date
CASH-RELEASED XCHANGE USER GUIDE APRIL 2024
Chapter 12: Checklists and Forms - 6
Cash-Released XChange
®
3BPayment/Refund Transmittal Form
(Check which applies)
Funds to Seller Funds to Servicer
Seller Information
Seller Name
Freddie Mac Seller Number
Contact Name
Contact Phone Number
Seller Contact Email Address
Mortgage Loan Information
Seller Loan Identifier (Seller Loan Number)
Freddie Mac Loan Number
Freddie Mac Investor Contract Identifier
Borrower Name
Property Address
Servicer Loan Number (if available)
Payment Information
Payment Type
Payment Amount
Date Payment To Be Applied
PITI
$
Month
Day
Year
ESCROW: (Circle type below)
Escrow payment/shortage/reserves or
cushion
$
Month
Day
Year
Type of escrow: Taxes, MI,
Hazard, Flood or Other:
PRINCIPAL CURTAILMENT/REDUCTION
$
Month
Day
Year
OTHER: DESCRIBE
$
Month
Day
Year
Forward Check
Forward endorsed check to Servicer along
with this Transmittal to the attention of
Attention:
Servicer address
Servicer Contact Phone Number
CASH-RELEASED XCHANGE USER GUIDE APRIL 2024
Chapter 12: Checklists and Forms - 7
Cash-Released XChange
®
Preferred Document Custodian Request Form
Seller Name
Seller Identification Number (6-digit
Seller ID)
Contact Name
Contact Phone Number
Contact Email Address:
Alternate Contact Information
Preferred Document Custodian
Name
Document Custodial Agreement #
This section to be completed by Freddie Mac’s Servicing-Released Executions team
Guide Exhibit 28A, 6.3: Late Fee
Servicer shall be entitled to charge Seller a fee (“Late Document Fee”) equal to $100.00 per Loan per month on those
Loans for which all original final documents specified in the Final Documents section of the Cash-Released
XChange
®
User Guide have not been delivered to Servicer within six (6) months of the Sale Date. Such Late
Document Fee shall begin to accrue on the first day of the seventh (7
th
) month after the Sale Date. Notwithstanding
the foregoing, Servicer shall not impose a Late Document Fee if Seller’s failure to deliver an original Loan document
is caused by the failure of the applicable recording office to record and return an original Loan document, provided
Seller, in Servicer’s reasonable judgment, has exercised and continues to exercise reasonable good faith effort to
fulfill its obligation hereunder.