CARDHOLDER AGREEMENT
IMPORTANT: PLEASE READ CAREFULLY AND KEEP FOR YOUR
RECORDS.
This Cardholder Agreement (this “Agreement”) is between you and Green Dot Bank, the
issuer of your Turbo
SM
Prepaid Visa
®
Card (“Card”). By using the Card, or allowing
someone else to use the Card, you agree to the terms of this Agreement. NOTICE: THIS
AGREEMENT REQUIRES ALL DISPUTES TO BE RESOLVED BY WAY OF
BINDING INDIVIDUAL ARBITRATION. THE TERMS OF THE
ARBITRATION CLAUSE APPEAR AT THE END OF THIS AGREEMENT.
List of All Fees for the Turbo Prepaid Visa Card
All fees
Amount
Details
Monthly usage
Monthly fee
$4.95
Monthly fee is waived when you load $1,000 or more to your Card in the
previous monthly period. A person-to-person transfer is not considered a load
for the purpose of waiving the monthly fee. Your first monthly fee, which is
payable when the Card is initially loaded with funds, will be waived regardless
of load amount. Subsequent monthly fees will be assessed on the same day of
each month. Each monthly period begins the day your monthly fee is assessed
and ends the day before your next monthly fee is to be assessed. The initial
load to your Card will not count towards a waiver for the second monthly fee.
Add money
Cash reload
$5.95
Fees of up to $5.95 may be collected by our reload agents when reloading your
Card at their locations. This fee is charged by the reload agent and is subject to
change. This fee is not deducted from your Card account and will not be
reflected in any transaction histories. Reload locations may be found at
www.attheregister.com.
Get cash
ATM withdrawal (in-network)
$0
“In-network” refers to all ATMs in our network that are surcharge-free. To find
an in-network ATM, visit www.turboprepaidcard.com.
ATM withdrawal (out-of-network)
$2.50
This is our fee. “Out-of-network” refers to all ATMs outside of our network of
surcharge-free ATMs. To find an in-network ATM, visit
www.turboprepaidcard.com. You may also be charged a fee by the ATM
operator, even if you do not complete a transaction.
Teller cash withdrawal
$2.50
This is our fee for a cash withdrawal via a teller at a participating bank.
Information
ATM balance inquiry (in-network)
$0
“In-network” refers to all ATMs in our network that are surcharge-free. To find
an in-network ATM, visit www.turboprepaidcard.com.
ATM balance inquiry (out-of-
network)
$0.50
This is our fee. “Out-of-network” refers to all ATMs outside of our network of
surcharge-free ATMs. To find an in-network ATM, visit
www.turboprepaidcard.com. You may also be charged a fee by the ATM
operator, even if you do not complete a transaction.
Using your card outside the U.S.
International transaction
3%
Of the U.S. dollar amount of each transaction.
Other
Card replacement (regular delivery)
$5.00
Per lost, stolen, or damaged Card replaced on a non-expedited basis (generally
within 7-10 business days).
Card replacement (expedited
delivery)
$15.00
Fee charged each time you request a replacement Card to be delivered to you
on an expedited basis (generally within 3 business days). Charged in addition to
the Card replacement fee for regular delivery.
Your funds are eligible for FDIC insurance. Your funds will be held at or transferred to Green Dot Bank, an FDIC-insured institution.
Once there, your funds are insured up to $250,000 by the FDIC in the event Green Dot Bank fails, if specific deposit insurance
requirements are met and your card is registered. See fdic.gov/deposit/deposits/prepaid.html for details. Green Dot Bank operates under
the following registered trade names: GoBank, Green Dot Bank, and Bonneville Bank. All of these registered trade names are used by,
and refer to, a single FDIC-insured bank, Green Dot Bank. Deposits under any of these trade names are deposits with Green Dot Bank
and are aggregated for deposit insurance coverage.
No overdraft/credit feature.
Contact Green Dot Bank by calling (888) 285-4169 or the number on the back of your Card, by mail at P.O. Box 5100, Pasadena,
California 91117, or visit www.turboprepaidcard.com.
For general information about prepaid accounts, visit cfpb.gov/prepaid. If you have a complaint about a prepaid account, call the
Consumer Financial Protection Bureau at 1-855-411-2372 or visit cfpb.gov/complaint.
Using Your Card
Personal Information You Will Need to Provide. To help the government fight the
funding of terrorism and money laundering activities, federal law requires all financial
institutions to obtain, verify, and record information that identifies each person who
opens an account. Accordingly, when you request a Card, we will ask you for certain
information, including, but not limited to, your name, address, date of birth, Social
Security Number, phone number, and other information that will allow us to identify you.
In addition, from time to time, we may ask to see your driver’s license or other
identifying documents and may ask you security questions. If applicable, we also will
request identifying information for any second cardholder, including, but not limited to,
the full name and date of birth of any second cardholder. If we are unable to verify your
identity, we will not open a Card for you. We may also request additional identifying
information and documentation from time to time in connection with your access to or
use of certain Card features, functionality, and services.
Charges to Your Card and Receipts. Each time you use your Card to purchase goods or
services, you authorize us to charge the amount against the money on your Card. You
should get a receipt at the time you make a transaction or obtain cash using your Card.
However, you may not get a receipt for some small transactions.
How to Get Card Balance & Transaction History. You may obtain information about the
amount of money you have remaining on your Card by calling (888) 285-4169 or the
number on the back of your Card. This information, along with a 12-month history of
account transactions, is also available at www.turboprepaidcard.com. You also have the
right to obtain at least 24 months of written history of account transactions at no charge
by calling (888) 285-4169 or the number on the back of your Card or by writing us at:
Written History Request, P.O. Box 5100, Pasadena, California 91117. Please include
your name and Card number. You will not automatically receive periodic or paper
statements for your Card.
Direct Deposits. You may obtain a direct deposit enrollment form at
www.turboprepaidcard.com or by calling (888) 285-4169. If you have arranged to have
direct deposits made to your Card at least once every 60 days from the same person or
company, the person or company making the payment should tell you every time they
send the direct deposit to your Card. You can also visit www.turboprepaidcard.com or
call us at (888) 285-4169 to find out whether or not the deposit has been made. Funds
from direct deposits will generally be available on the day the Bank receives the transfer.
In case of transmission error, or transfer irregularity, your ability to withdraw funds may
be delayed. If this occurs, then funds will generally be available within five business days
after the transfer. We reserve the right to reject or limit transfers via direct deposit in our
sole discretion and may reject or suspend any direct deposit that has identifying
information that does not match the identifying information (such as name or Social
Security Number) that we have on file for you.
How to Close Your Card. Simply spend down the amount on your Card, cut it up and
throw it away. You may close your Card at any time at www.turboprepaidcard.com or by
calling the number on the back of your Card.
Limits on the Use of Your Card
Your Obligation for Negative Balances. You must keep enough money on your Card to
pay for each transaction. You are responsible for any amount that is charged in excess of
your Card balance. If you have a negative balance on your Card, we may deduct the
negative balance amount from any current or future funds on your Card or any other card
or account you register or maintain with the Bank.
Load/Reload Limitations. The maximum daily cash reload limit is $3,000, but maximum
in-store reload limits also apply, and you may not load cash to your Card at any time the
funds balance on your Card exceeds $3,000. We reserve the right to accept or reject any
request to reload your Card at our sole discretion. Only the primary cardholder may
reload the Card. The Card is not interest-bearing.
General Limits on the Use of Your Card. The overall maximum amount of value that can
reside on the Card is $10,000. You are not authorized to conduct transactions that in the
aggregate exceed $5,000 per calendar day. For security reasons, we may limit the
amount, number, and type of transactions you can make on your Card and any funding or
reload of your Card. You may withdraw up to a maximum of $3,000 per calendar month
from ATMs and up to a maximum of $3,000 per calendar month from teller transactions,
unless otherwise indicated. Your Card cannot be used at ATMs outside the 50 states of
the United States, the District of Columbia, and Puerto Rico (collectively, the “U.S.”).
We also reserve the right to limit or block the use of the Card in foreign countries due to
fraud or security concerns or to comply with applicable law. We may, in our sole
discretion, further limit your use of the Card at ATMs, and, in addition to our limits, an
ATM owner or operator may impose additional withdrawal limits. In addition, to prevent
fraud and maintain the security of your Card, additional limits apply to the use of your
Card. For fraud and security reasons, we may also impose additional limits, at any time
and without notice, on the amount, number, and type of transactions you can perform
with your Card and on any funding or load of your Card. The Card is for personal use
only. We may refuse to process any transaction that we believe may violate the law or the
terms of this Agreement. You agree that you will: (i) not use the Card at unlawful
domestic or international gambling websites, or at payment processors supporting
unlawful gambling websites, or to purchase illegal goods or services; (ii) promptly notify
us of any loss or theft of the Card; and (iii) promptly notify us of the loss, theft, or
unauthorized disclosure of any PIN used to access Card funds. We may refuse to issue a
Card, refuse to register a Card, refuse to allow you to sign up for a Card, revoke or
suspend your Card privileges, or cancel your Card with or without cause or notice, other
than as required by applicable law. You cannot sell or transfer your Card to anyone else,
and it can only be used by you or someone you authorize. If you authorize anyone else to
use your Card, you are responsible for all transactions made by that person, even if they
exceed the authorization granted. You agree not to use or allow others to use an expired,
revoked, cancelled, suspended, or otherwise invalid Card.
Money On Your Card May Be Held Until a Transaction is Completed. When you use
your Card to pay for goods or services, certain merchants may ask us to pre-authorize the
transaction in advance and may estimate the final purchase amount. When you use your
Card at an ATM or for a teller cash withdrawal transaction, we generally pre-authorize
the transaction in advance (including all applicable fees). When we pre-authorize the
transaction, we will place a “hold” on your Card’s funds for the amount indicated by the
merchant, and this transaction will show as “pending” in your transaction history. We
also may add an amount for certain merchants to ensure that sufficient funds will be
available to cover the final transaction amount (such as to cover a tip at a restaurant).
Transactions at certain merchants that pre-authorize high dollar amounts, especially
rental car companies and hotels, may cause a “hold” on your available balance for up to
90 days. You will not be able to use the money on your Card that is “on hold.” We will
release any remaining amount when the transaction finally settles.
Other Rights & Obligations Regarding Errors, Unauthorized Transfers, Failure to
Make Transfers, and Preauthorized Payments
In Case of Errors or Questions About Your Card. Telephone us at (888) 285-4169 or the
number on the back of your Card, or write to us at: Customer Care, P.O. Box 5100,
Pasadena, California 91117 as soon as you can, if you think an error has occurred in your
Card account. If writing us, a Transaction Dispute Form is available for your convenience
at www.turboprepaidcard.com. We must allow you to report an error until 60 days after
the earlier of: (i) the date you electronically accessed your account, provided the error
could be viewed in the electronic history; or (ii) the date we sent the FIRST written
history on which the error appeared. You may request a written history of your
transactions at any time by calling (888) 285-4169 or the number on the back of your
Card or by writing us at: Written History Request, P.O. Box 5100, Pasadena, California
91117. When notifying us, you will need to tell us: (i) your name and Card number; (ii)
why you believe there is an error and the dollar amount involved; and (iii) approximately
when the error took place. If you tell us orally, we may require that you send us your
complaint or question in writing within 10 business days.
We will determine whether an error occurred within 10 business days after we hear from
you and will correct any error promptly. If we need more time, however, we may take up
to 45 days to investigate your complaint or question. If we decide to do this, we will
provide a provisional credit to your Card within 10 business days for the amount you
think is in error, so that you will have the use of the value during the time it takes us to
complete the investigation. If we ask you to put your complaint or question in writing and
we do not receive it within 10 business days, we may not credit your Card.
For errors involving new Cards or point-of-sale or foreign initiated transactions involving
your Card, we may take up to 90 days to investigate your complaint or question. For
errors involving new Cards, we may take up to 20 business days to provisionally credit
your Card for the amount you think is in error. We will tell you the results within three
business days after completing our investigation. If we decide that there was no error, we
will send you a written explanation. You may ask for copies of the documents that we
used in our investigation. If you need more information about our error resolution
procedures, visit www.turboprepaidcard.com or call us at (888) 285-4169 or the number
on the back of your Card.
Your Liability for Unauthorized Transfers. Tell us AT ONCE if you believe your Card or
PIN has been lost or stolen or your Card has been used without your permission.
Reporting such loss, theft, or unauthorized access at www.turboprepaidcard.com or by
calling us at (888) 285-4169 is the best way of keeping your possible losses down. You
could lose all the money on your Card. If you tell us within two business days after you
learn of the loss or theft of your Card or PIN, you can lose no more than $50 if someone
used your Card or PIN without your permission. If you do NOT tell us within two
business days after you learn of the loss or theft of your Card or PIN, and we can prove
that we could have stopped someone from using your Card or PIN without your
permission if you had told us, you could lose as much as $500. (Note: Since your Card is
a Visa Card, you will not be held responsible for unauthorized transactions processed by
Visa if you use care in protecting your Card and notify the Bank immediately of any
unauthorized use.)
Also, if your online or written transaction history shows transfers that you did not make,
including those made by your Card, PIN, or other means, tell us at once. If you do not tell
us within 60 days after: (i) you electronically access your Card information at
www.turboprepaidcard.com; or (ii) we provide you with a written history of your Card
transactions, you may not get back any value on your Card that you lost after the 60 days
if we can prove that we could have stopped someone from taking the value on your Card
if you had told us in time. If a good reason (such as a long trip or hospital stay) kept you
from telling us, we will extend the time periods.
You Must Notify Us of Lost or Stolen Cards/Unauthorized Activity. You agree to notify us
of the loss, theft, or unauthorized disclosure of any number or PIN that might be used to
access Card funds. If you believe the Card has been lost or stolen or that someone has
transferred or may transfer value from the Card without authorization, contact us at the
address, website, or phone number listed above in “In Case of Errors or Questions About
Your Card.”
You agree to cooperate reasonably with us and our agents and service providers in our
attempts to recover funds from, and to assist in the prosecution of, any unauthorized users
of your Card. You agree that any unauthorized use does not include use by a person or
merchant to whom you have given authority to use the Card or PIN and that you will be
liable for all such uses by such person or merchant.
Our Liability for Failing to Make Transfers. If we do not complete a transaction to or
from the Card on time or in the correct amount according to this Agreement, we may be
liable for your losses or damages under section 910 of the Electronic Fund Transfer Act
(Title IX of the Consumer Credit Protection Act, 15 U.S.C. §§ 1693 et seq.). However,
there are some exceptions. We will not be liable, for instance: (i) if, through no fault of
ours, your Card funds are insufficient for the transaction or are unavailable for
withdrawal (for example, because they have not been finally collected or are subject to
legal process); (ii) if the ATM where you are making the transfer does not have enough
cash; (iii) if a computer system, ATM, or POS terminal was not working properly and
you knew about the problem when you started the transaction; (iv) if a merchant refuses
to honor the Card; (v) if circumstances beyond our control (such as fire, flood, terrorist
attack, or national emergency) prevent the transaction, despite reasonable precautions that
we have taken; (vi) if you attempt to use a Card that has not been properly registered or
activated; (vii) if the Card has been reported as lost, stolen, or compromised or has been
suspended by us, if we have limited or revoked your Card privileges, or if we have reason
to believe the transaction is not authorized by you; or (viii) as otherwise provided in this
Agreement.
Right to Stop Preauthorized Payments. If you have told us in advance to make regular
payments with your Card, you can stop any of these payments. Here’s how: Call us at
(888) 285-4169 or write us at: Customer Care, P.O. Box 5100, Pasadena, California
91117 in time for us to receive your request 3 business days or more before the payment
is scheduled to be made. If we do not receive your request at least 3 business days before
the scheduled payment date, we may attempt, in our sole discretion, to stop the payment.
However, we assume no responsibility for our failure or refusal to do so, even if we
accept your stop payment request. If you call, we may also require you to put your
request in writing and get it to us within 14 days after you call. If we do not receive the
written request within 14 days after you call, we may honor subsequent payments with
your Card. Unless you tell us that all future payments to a specific recipient are to be
stopped, we may treat your stop-payment order as a request concerning one specific
payment only. If you order us to stop one of these payments 3 business days or more
before the transfer is scheduled, and we do not do so, we will be liable for your losses or
damages to the extent provided in this Agreement or required by law. If these regular
payments may vary in amount, the person you are going to pay should tell you, at least 10
days before each payment, when it will be made and how much it will be. Please note
that the person you are going to pay may give you the option of receiving notice only
when the payment would differ by more than a certain amount from the previous
payment or when the amount would fall outside certain limits that you set.
Other Rights & Terms
Disputes with Merchants. Neither the Bank nor Green Dot is responsible for the delivery,
quality, safety, legality, or any other aspect of goods and services that you purchase from
others with your Card.
Foreign Transactions. If you conduct a transaction in a currency other than U.S. dollars,
the merchant, network, or card association that processes the transaction may convert any
related debit or credit into U.S. dollars in accordance with its then current policies. Visa
currently uses a conversion rate that is either: (i) selected from a range of rates available
in the wholesale currency markets (note: this rate may be different from the rate the
association itself receives) or (ii) a government-mandated rate. The conversion rate may
be different from the rate in effect on the date of your transaction and the date it is posted
to your account. In addition to the conversion rate, we will impose a charge equal to 3%
of the transaction amount (including credits and reversals) for each transaction (U.S. or
foreign currency) that you conduct outside the U.S. (including foreign websites).
FDIC Insurance. The money credited to your Card will be held in a custodial account at
the Bank on your behalf. The amount of money in this custodial account is insured to the
maximum limit provided by the FDIC. Green Dot Bank also operates under the brands
GoBank and Bonneville Bank. Deposits under any of these trade names are deposits with
a single FDIC-insured bank, Green Dot Bank, and are aggregated for deposit insurance
coverage.
Your Representations and Warranties. By setting up the Card or by retaining, using, or
authorizing the use of the Card, you represent and warrant to us that you are a U.S.
citizen or lawfully residing in the U.S. You agree that we may monitor and record your
telephone and electronic communications with us at any time, without further notice to
you or any party to the communication.
Information Given to Third Parties. We may disclose information to third parties about
you, the Card, and the transactions on your Card: (i) where it is necessary or helpful for
completing transactions; (ii) in order to verify the existence and condition of the Card for
a third party (e.g., a merchant); (iii) in order to comply with government agency or court
orders; (iv) if you give us your consent; (v) to service providers who administer the Card
or perform data processing, records management, collections, and other similar services
for us, in order that they may perform those services; (vi) in order to identify, prevent,
investigate, or report possible suspicious or illegal activity; (vii) in order to issue
authorizations for transactions on the Card; and (viii) as permitted by our Privacy Policy.
Please see our Privacy Policy for further details. We can also disclose information that is
not personally identifiable for other purposes.
Notices. We may send notices to you at the last postal address we have on file for you in
our records. If you signed up at www.turboprepaidcard.com for electronic delivery of
disclosures, we will send notices to you by e-mail at the e-mail address we have on file
for you in our records. If you have more than one Card, we will send you only one notice.
Change in Terms. Subject to the limitations of applicable law, we may at any time add to,
delete, or change the terms of this Agreement by sending you a notice (unless otherwise
stated in this Agreement that no notice shall be required). We may not give you advance
notice if we need to make the change immediately in order to comply with applicable law
or to maintain or restore the security of the Card or any related payment system. If any
such change becomes permanent and disclosure to you of the change would not
jeopardize the security of the Card or any related payment system, we will provide notice
to you within 30 days from the making of the change or as otherwise permitted or
required by law. See the paragraph titled “Notices” for information on where we will
send any such notices.
Our Business Days. Our business days are Monday through Friday, excluding federal and
legal banking holidays in the State of Utah.
Governing Law/Jurisdiction. This Agreement will be governed by and interpreted in
accordance with federal law and, to the extent federal law does not apply, by the laws of
the State of Utah. You consent and submit to the exclusive jurisdiction of the state and
federal courts located in Salt Lake City, Utah with respect to all controversies arising out
of or in connection with the use of the Card and this Agreement that are not subject to
arbitration or to any proceedings to enforce the arbitration provision or to confirm or
vacate an arbitration award. Note: If our records reflect that the owner of the Card is a
resident of Illinois, the laws of the State of Illinois, rather than Utah, shall apply to the
extent federal law does not apply, and all controversies arising out of or in connection
with the use of the Card and this Agreement that are not subject to arbitration or to any
proceedings to enforce the arbitration provision or to confirm or vacate an arbitration
award shall be brought by us in the state and federal courts of Illinois.
Entire Agreement; Severability. This Agreement sets forth the entire understanding and
agreement between you and us, whether written or oral, with respect to its subject matter
and supersedes any prior or contemporaneous understandings or agreements with respect
to their subject matter. If any of the terms of this Agreement are invalid, or declared
invalid by order of court, change in applicable law, or regulatory authority, the remaining
terms of this Agreement shall not be affected, and this Agreement shall be interpreted as
if the invalid terms had not been included in this Agreement.
Disclaimer of Warranties. EXCEPT AS EXPRESSLY OTHERWISE PROVIDED IN
THIS AGREEMENT OR REQUIRED BY LAW, WE MAKE NO
REPRESENTATIONS OR WARRANTIES OF ANY KIND TO YOU, WHETHER
EXPRESS OR IMPLIED, REGARDING THE CARD, INCLUDING, WITHOUT
LIMITATION, ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR
FITNESS FOR A PARTICULAR PURPOSE.
Limited Liability. UNLESS OTHERWISE REQUIRED BY LAW OR THIS
AGREEMENT, WE WILL NOT BE LIABLE TO YOU FOR: DELAYS OR
MISTAKES RESULTING FROM ANY CIRCUMSTANCES BEYOND OUR
CONTROL, INCLUDING, WITHOUT LIMITATION, ACTS OF GOVERNMENTAL
AUTHORITIES, NATIONAL EMERGENCIES, INSURRECTION, WAR, OR RIOTS;
THE FAILURE OF MERCHANTS TO HONOR THE CARD; THE FAILURE OF
MERCHANTS TO PERFORM OR PROVIDE SERVICES; COMMUNICATION
SYSTEM FAILURES; OR FAILURES OR MALFUNCTIONS ATTRIBUTABLE TO
YOUR EQUIPMENT, ANY INTERNET SERVICE, OR ANY PAYMENT SYSTEM.
IN THE EVENT THAT WE ARE HELD LIABLE TO YOU, YOU WILL ONLY BE
ENTITLED TO RECOVER YOUR ACTUAL DAMAGES. IN NO EVENT SHALL
YOU BE ENTITLED TO RECOVER ANY INDIRECT, CONSEQUENTIAL,
EXEMPLARY, OR SPECIAL DAMAGES (WHETHER IN CONTRACT, TORT, OR
OTHERWISE), EVEN IF YOU HAVE ADVISED US OF THE POSSIBILITY OF
SUCH DAMAGES. THIS PROVISION SHALL NOT BE EFFECTIVE TO THE
EXTENT OTHERWISE REQUIRED BY LAW. TO THE EXTENT PERMITTED BY
LAW, YOU AGREE THAT YOUR RECOVERY FOR ANY ALLEGED
NEGLIGENCE OR MISCONDUCT BY THE BANK OR GREEN DOT SHALL BE
LIMITED TO THE TOTAL AMOUNT LOADED ON THE CARD.
Definitions. In this Agreement, the words “you” and “your” mean the owner of the Card
(“Cardholder”) and any second cardholder. “Bank,” “we,” “us,” and “our” mean Green Dot
Bank, the issuer of the Card, or anyone to whom we assign our rights. “Green Dot” means
Green Dot Corporation, the third party that administers the Card program on behalf of the
Bank.
ARBITRATION NOTICE
THIS AGREEMENT CONTAINS AN ARBITRATION CLAUSE. PLEASE READ
THIS PROVISION CAREFULLY, AS IT AFFECTS YOUR LEGAL RIGHTS.
Acknowledgment of Arbitration. Your Card is being made available and priced by
the Bank on the basis of your acceptance of the following arbitration clause. By
accepting your Card, you acknowledge that you are giving up the right to litigate
Claims (as defined below) if either party elects arbitration of the Claims pursuant to
this clause, except as otherwise expressly provided herein, and you hereby
knowingly and voluntarily waive the right to trial of all Claims subject to this
Agreement. You further acknowledge that you have read this arbitration provision
carefully, agree to its terms, and are entering into this Agreement voluntarily and
not in reliance on any promises or representations whatsoever except those
contained in this Agreement.
Arbitration of Claims. Except as expressly provided herein, any claim, dispute, or
controversy (whether based upon contract; tort, intentional or otherwise; constitution;
statute; common law; or equity and whether pre-existing, present, or future), including
initial claims, counter-claims, cross-claims, and third-party claims, arising from or
relating to: (i) the Card; (ii) any service relating to the Card; (iii) the marketing of the
Card; (iv) this Agreement, including the validity, enforceability, interpretation, scope, or
application of this Agreement and this arbitration provision (except for the prohibition on
class or other non-individual claims, which shall be for a court to decide); and (v) any
other agreement or instrument relating to the Card or any related service (“Claim”) shall
be decided, upon the election of you or the Bank (or Green Dot or the Bank’s agents,
employees, successors, representatives, affiliated companies, or assigns), by binding
arbitration. Arbitration replaces the right to litigate a claim in court or to have a jury trial.
The American Arbitration Association (“AAA”) shall serve as the arbitration
administrator. You may obtain copies of the current rules, forms, and instructions for
initiating an arbitration with the AAA by contacting the AAA as follows: online at
www.adr.org or by writing to the AAA at: American Arbitration Association, Case Filing
Services, 1101 Laurel Oak Road, Suite 100, Voorhees, NJ 08043.
Other Claims Subject to Arbitration. In addition to Claims brought by either you or the
Bank, Claims made by or against Green Dot, Intuit Inc., or by or against anyone
connected with you or the Bank or claiming through you or the Bank (including a second
cardholder, employee, agent, representative, affiliated company, predecessor or
successor, heir, assignee, or trustee in bankruptcy) shall be subject to arbitration as
described herein.
Exceptions. We agree not to invoke our right to arbitrate any individual Claim you bring
in small claims court or an equivalent court so long as the Claim is pending only in that
court. This arbitration provision also does not limit or constrain the Bank’s right to
interplead funds in the event of claims to Card funds by several parties.
Individual Claims Only. Claims may be submitted to arbitration on an individual basis
only. Claims subject to this arbitration provision may not be joined or consolidated
in arbitration with any Claim of any other person or be arbitrated on a class basis,
in a representative capacity on behalf of the general public or on behalf of any other
person, unless otherwise agreed to by the parties in writing. However, co-applicants,
second cardholders, and authorized users of a single Card and/or related cards are
considered as one person, and the Bank, its officers, directors, employees, agents, and
affiliates are considered as one person.
Arbitration Fees. If you initiate arbitration, the Bank will advance any arbitration fees,
including any required deposit. If the Bank initiates or elects arbitration, the Bank will
pay the entire amount of the arbitration fees, including any required deposit. The Bank
will also be responsible for payment and/or reimbursement of any arbitration fees to the
extent that such fees exceed the amount of the filing fees you would have incurred if your
Claim had been brought in the state or federal court nearest your residence with
jurisdiction over the Claims.
Procedure. A single arbitrator will resolve the Claims. The arbitrator will be a lawyer
with at least ten years’ experience or who is a former or retired judge. The arbitration
shall follow the AAA’s rules and procedures in effect on the date the arbitration is filed,
except when there is a conflict or inconsistency between the AAA’s rules and procedures
and this arbitration provision, in which case this arbitration provision shall govern. Any
in-person arbitration hearing for a Claim shall take place within the federal judicial
district in which you live or at such other reasonably convenient location as agreed by the
parties. The arbitrator shall apply applicable substantive law consistent with the Federal
Arbitration Act, 9 U.S.C. §§ 1 et seq. (the “FAA”), and shall honor all claims of privilege
and confidentiality recognized at law. All statutes of limitations that would otherwise be
applicable shall apply to any arbitration proceeding. The arbitrator shall be empowered to
grant whatever relief would be available in court under law or in equity. Any appropriate
court may enter judgment upon the arbitrator’s award. This arbitration provision is made
pursuant to a transaction involving interstate commerce and shall be governed by the
FAA.
Rev. 1/2019
Monthly fee
$4.95
†
Per purchase
$0
ATM withdrawal
$0 in-network
$2.50 out-of-network
Cash reload
$5.95*
ATM balance inquiry (in-network or out-of-network)
$0 or $0.50
Customer service
$0
Inactivity
$0
We charge 3 other types of fees.
†
No fee for first month. No fee if $1,000 is loaded in prior monthly period.
* This fee can be lower depending on how and where this card is used.
No overdraft/credit feature.
Your funds are eligible for FDIC insurance.
For general information about prepaid accounts, visit cfpb.gov/prepaid. Find
details and conditions for all fees and services in the cardholder agreement.
