Victoria Forms

Victoria Forms is enhancing the processing efficiencies for UK Local Authorities with our unique integrated

electronic forms solution. The eForms System for Licensing includes a library of 75+ ready-to-use template

eForms branded to your Authority, giving you an immediate return on investment and maximising customer self-

service for legally prescribed Licensing applications and notifications.

This proven system is already in use at The Licensing Partnership (Maidstone Borough, Sevenoaks District,

Tunbridge Wells Borough Councils and London Borough of Bexley), Wycombe District, Chiltern District,

Westminster City, Uttlesford District and Ryedale District Councils.

For more informaon, do not hesitate to contact us:

Telephone: 01284 701000

Email: VicFormsSales@VictoriaForms.co.uk

www.victoriaforms.co.uk

Above: Chiltern District Council Temporary Event Notice on the Desktop / Tablet Viewer

Left: City of Westminster Pre Application Advice in our Smartphone Viewer

Victoria Forms

Online Licence Applicaon Soluon

WESTMINSTER CITY COUNCIL

KEY FACTS

 Live with rst forms in September 2015

 Staggered go live with numerous forms

throughout the duraon of the project

 Payments through Xpay

 Integraon into Idox Uniform, including

DocLoader

 Use of House in Mulple Occupaon applicaon

and renewal forms.

 Developed a wide range of new forms with

Victoria Forms including Street Trading and

Marriage Venue Licences

Other Features

• eForm saving, forwarding, prinng, PDF and TIFF

output

• Oine / Mobile eForms module, auto-syncing

when reconnected

• Evidence aachment to eForms for scanned or

photographed documents

• Detailed reporng with the Stascs module at

eForm and queson levels

• eForms and Viewer styled to your preference, in

line with your website

Further eForm Libraries / Technologies

 Corporate eForms for Authority-wide funcons

 Custom design of any eForms; eForms design

soware also available for your use

Easy, User-Friendly and Reliable EForms

 Unique eForms technology; intelligent in-form

guidance and validaons on elds such as email

address and Naonal Insurance number

 Full form loaded in-browser prior to use for opmal

compleon even if the internet connecon is

unreliable

 Licensing eForms designed to match naonally

prescribed formats where possible

 Mulform data-switching - pre-populang customer

data into other eForms

 eForms load in any standard web browser (no add-

ons required). Denitely no Adobe Reader required!

 In-built Help at queson (below), page and form

level, including customisable informaon

Keeping Control, Automatically

 eForms management, including workow, eForm

roung and Audit Trail

 Integral eForm error checking, providing error-free

eForm submissions

 Management interface with individual sta user/

group login conguraon

 E-Signature, checkbox signature or print and sign

declaraon opons

 Straighorward conguraon sengs for each

eForm

Advanced Processing Add-On -

Integration with Back-Office System

Integration and more

 Removal of the me-intensive re-keying of customer

data.

 Integraon with IDOX UNIFORM Back Oce System

(27 processes integrated) and willing to invesgate

the development of integraons with Civica Flare and

Northgate M3

 Integrated payment processing with your Back-Oce

payment system

 Integraon with Council CRMs and Customer Portals

 Bank account, address (below), and previous licence

nders; SMS and other external data connecons

Advanced Payment Integration

Victoria Forms oers payment integraon with a range of

third party systems - including Xpay, Capita, Worldpay, Civica

and proprietary soware. The user is guided through the

payment process directly from the form. All forms that

require payment automacally calculate the amount required,

dependent on the data entered into the form.

The user is then required to submit payment through an

online payment page, which is opened automacally when

the user reaches the end of the form. The form transfers the

user’s name, email address, the licence type, and the amount

of payment required straight into the payment page, saving

me and eort for the user.

On compleon of the payment, the user is transferred back to

the form, with the transacon conrmaon details integrated

into the form data. Forms can be congured so that a user

cannot submit their applicaon without providing payment.

Payment integraon cuts down on the amount of me it takes

for a user to fully submit an applicaon, by linking directly to

the payment page and prelling informaon. It also saves

sta me, by ensuring that payment is captured before an

applicaon can be submied, removing the costly re-keying of

data by your team.

Online applicaons are checked for errors and omissions

before submission, reducing your administraon costs and

providing a secure, reliable soluon that will deliver proven

eciencies to your Authority.

The Licensing Partnership

– Key Facts

 Live in February 2014

 London Borough of Bexley joined the

partnership October 2016

 Over 1,000 Temporary Event Noce

eForms submied annually

 86% of the Temporary Event Noces

received are submied using our online

applicaon form

 Use over 40 Forms, including Taxi Licences

 Integrated directly into Idox Uniform with

23 forms

 Payments through own proprietary

soware

 Developed a wide range of new forms with

Victoria Forms including Boang Licences

and Taxi Driver Licences

Above: Sevenoaks Temporary Event Noce

“Victoria Forms have been a key part in the

transformaon of the processes for the

Licensing Partnership. Not only has it

provided customers with an improved

service that is available 24 hours a day, 7

days a week but it has been instrumental in

reducing our processing mes.”

Claire Perry

Licensing Partnership Manager

Please contact us for reference details

For more informaon please contact us on 01284 701000 or VicFormsSales@VictoriaForms.co.uk