Breach of Contract Complaint Form
for Primary Contractors
(Residential & Small Commercial)
Before filling out a complaint, you may want to read “Resolving Disputes With Your Contractor.”
https://www.oregon.gov/CCB/Documents/pdf/resolvingdisputeswithyourcontractor.pdf
You may also want to view the license of the contractor you are filing against and verify that they hold an
endorsement. You can do this at www.oregon.gov/CCB
If you are filing against a residential contractor, you must first send the contractor written notice (pre-
complaint) by certified mail that you plan to file a complaint. We cannot accept your complaint until 30 days
after you have mailed this notice. The law requires only that the notice be mailed, not that the contractor
receive it. You can use the CCB notice at: https://www.ccb.state.or.us/PreClaim/preclaim_notice.htm
The pre-complaint notice you send to the contractor must have all of the following information in it.
1. Date
2. Contractor’s Name
3. Contractor’s Address - This must be the address shown in the CCB licensing record. You can get this from our
website at www.oregon.gov/CCB
or by calling us at 503-378-4621.
4. Your letter must state that you intend or plan to file a complaint with the CCB.
5. Your name must be on the letter.
You will need certain required documents for your complaint.
• A Completed Breach of Contract Complaint form.
• A copy of the pre-complaint notice sent to the contractor.
• A copy of the post office receipt showing that you sent the notice by certified mail.
• All documentation showing a contractual relationship. (example: copy of the contract, invoices,
estimates, front & back copy of checks, etc.)
We can process your complaint more quickly if you:
• Use only 8 ½ by 11 size paper. Small items should be taped to blank paper. No staples.
• Send legible copies, not originals and if handwritten, use a black ink pen (not pencil).
• Use white or light paper – other colors do not copy well and do not highlight portions of documents.
• Do not submit documents in binders, notebooks, flash drives, or compact discs.
• Do not submit photographs.
• Your complaint must be received by the CCB on work involving a new structure:
o Within 14 months from the date the structure was first occupied or two years after
substantial completion of the structure, whichever is earlier.
• Your complaint must be received by the CCB on work involving an existing structure:
o Within 14 months from the date the contractor substantially completed the work.
Submit your complaint by e-mail at disputes@ccb.oregon.gov or by regular mail to CCB, Attn: Dispute
Resolution, PO Box 14140, Salem, OR 97309-5052. If sending by regular mail, please send the
complaint at least two weeks before the deadline to ensure timely receipt.
If you need any assistance, either e-mail us at disputes@ccb.oregon.gov or call us at 503-934-2247.