Resident Handbook
Table of Contents
Welcome .................................................................................................................................... 1
Department Hours & Location ................................................................................................. 1
Rights & Responsibilities ......................................................................................................... 1
Residential Education Staff ...................................................................................................... 1
Community Student Leadership .............................................................................................. 2
Emergencies & Resources ....................................................................................................... 3
General Information ................................................................................................................. 3
Personal Safety and Health ..................................................................................................... 4
University Police ...................................................................................................................... 4
Blue Light Phones ................................................................................................................... 4
Security Cameras .................................................................................................................... 4
Health & Safety Checks ........................................................................................................... 4
Alarms & Evacuation Procedures ............................................................................................ 5
Active Shooter ......................................................................................................................... 6
Earthquakes ............................................................................................................................ 6
Power Outage ......................................................................................................................... 7
Missing Residential Student Notification .................................................................................. 8
Title IX Notice of Non-Discrimination on the Basis of Gender or Sex ....................................... 9
Care Team ............................................................................................................................ 11
Basic Needs .......................................................................................................................... 11
Policies & Regulations ........................................................................................................... 12
Alcohol .................................................................................................................................. 12
Alterations of Premises .......................................................................................................... 13
Appliances & Kitchen Items ................................................................................................... 13
Balconies ............................................................................................................................... 13
Bathrooms ............................................................................................................................. 14
Care of Apartments & Rooms ................................................................................................ 14
Care of Common Areas & Property ....................................................................................... 14
Copyright Materials ................................................................................................................ 15
Fire Safety & Hazards ........................................................................................................... 15
Furniture .............................................................................................................................. 16
Gatherings ............................................................................................................................. 16
Guests ................................................................................................................................. 17
Identification .......................................................................................................................... 18
Improper Room Transfer ....................................................................................................... 18
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Keys & Locks ......................................................................................................................... 18
Pets ....................................................................................................................................... 19
Pool Use ................................................................................................................................ 19
Postings ................................................................................................................................ 19
Projectiles .............................................................................................................................. 19
Quiet Hours & Noise .............................................................................................................. 19
Safety & Security ................................................................................................................... 20
Smoking ................................................................................................................................ 20
Soliciting & Sales ................................................................................................................... 20
Sports Related Activities ....................................................................................................... 20
Good Samaritan Clause ........................................................................................................ 20
Health, Safety & Wellness Follow Up ..................................................................................... 20
CSUSB Student Conduct Policies & Procedures.................................................................. 21
Reporting an Incident ............................................................................................................ 21
The Discipline Process .......................................................................................................... 21
Student Code of Conduct ...................................................................................................... 22
CSU Discrimination, Harassment, Retaliation Policy ............................................................. 24
Community Information .......................................................................................................... 24
Village General Information ................................................................................................... 25
Village Community Centers ................................................................................................... 25
Village Front Desks ............................................................................................................... 25
Housing Processes ................................................................................................................. 26
Roommate Assignments ........................................................................................................ 26
Room Change Requests ....................................................................................................... 26
Roommate/Apartment Mate Relations ................................................................................... 27
Gender Inclusive Housing ...................................................................................................... 27
Accommodations ................................................................................................................... 28
Contract Cancellations........................................................................................................... 28
Checkout ............................................................................................................................... 28
Guide to Living On Campus ................................................................................................... 29
Room Condition Inventory (RCI) & Damages ........................................................................ 29
Successful Roommate Relations ........................................................................................... 29
Decorating Your Room .......................................................................................................... 29
Room Temperature & Thermostats........................................................................................ 29
Windows & Window Screens ................................................................................................. 30
Keys & Locks ......................................................................................................................... 30
Maintenance & Custodial ....................................................................................................... 30
Maintenance Requests .......................................................................................................... 31
Community Damages ............................................................................................................ 31
Trash & Recycling ................................................................................................................. 31
Laundry Facilities .................................................................................................................. 31
Mail & Packages .................................................................................................................... 32
Parking .................................................................................................................................. 32
Using Technology When Living On Campus .......................................................................... 33
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WELCOME
Welcome to Housing and Residential Education at Cal State San Bernardino! We are thrilled
you have chosen to Live with the Pack and believe by living on campus you will truly enhance
your college experience. The Resident Handbook is intended as a resource for your on campus
living experience and provides helpful information to assist you and your transition to campus.
This handbook also includes important University policies and procedures that you will need to
familiarize yourself with as a residential student. All CSUSB residential students are
responsible for knowing and following housing policies and expectations. There are lots of
Housing and Residential Education staff members to assist you and your transition, please don’t
hesitate to reach out to your Resident Assistant, Academic Mentor, or Area Coordinator. Our
goal is to help create a safe, welcoming, and engaging community where you will live, learn,
and grow. Welcome to the on-campus Pack!
DEPARTMENT HOURS AND LOCATION
The Department of Housing and Residential Education (DHRE) is located in the Housing
Administration Office in Cajon Hall of Coyote Village, on the corner of Cajon Hall directly across
from Serrano Village. Office hours are available Monday through Friday, up to date hours are
available via our Housing website (https://www.csusb.edu/housing). For more information,
please check out our website, call (909) 537-4155, or e-mail housing@csusb.edu.
RIGHTS AND RESPONSIBILITIES
You have the right to...
You have the responsibility to...
● A safe and secure living environment
● Abide by the Terms and Conditions of
the Housing License Agreement
● A clean, maintained living
environment that supports academic
success
● Understand and abide by the policies
and procedures in this Resident
Handbook (in effect at all times)
● Consider all public living areas as
shared living areas
● Abide by CSUSB policies, state and
federal laws
RESIDENTIAL EDUCATION STAFF
AREA COORDINATOR OF RESIDENTIAL EDUCATION (ACORE)
Area Coordinators of Residential Education (ACOREs) are full-time professional staff with
intensive training and education on student development and an understanding of issues facing
college students . ACOREs live on campus amongst the residents to serve as a direct
professional resource. ACOREs are available to help with concerns, to answer questions, and
to assist with accessing campus resources. In addition, ACOREs directly oversee RAs, advise
Village Council, and address issues that arise within their respective Village communities.
ACOREs also follow up on housing related student conduct or behavioral concerns. Please see
the DHRE website for your Village ACORE’s contact information.
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RESIDENT ASSISTANT (RA)
Resident Assistants (RAs) are full-time CSUSB students who have had intensive training on a
variety of issues college students encounter. RAs live on each floor or wing of the residential
communities and work on a part-time basis. RAs are available to listen to your concerns and
help you seek additional help when necessary. In addition, RAs serve as facilitators for
community building, academic success, and regularly planned programs for the residents in
their respective communities. RAs are also responsible for assisting in emergency situations
and addressing potential policy violations or community concerns.
ACADEMIC MENTOR (AM)
Academic Mentors (AMs) are returning full-time CSUSB students who have been academically
successful at CSUSB and are prepared to support the academic success of residents.
Academic Mentors provide 1-on-1 meetings with residents, hold weekly office hours, provide
academic outreach, and academic programming to support residents building success skills and
accessing resources. Academic Mentors are a great resource for all residents and help support
resident success.
FACULTY IN RESIDENCE (FIRs)
Faculty in Residence (FIRs) are CSUSB faculty members who are invested in directly impacting
students' residential experiences. In collaboration with Student Affairs, FIRs work in close
partnership with the Department of Housing and Residential Education team in enhancing the
academic environment and supporting academic excellence with the residential communities.
Faculty in Residence live in the campus communities, form strong connections with residents,
and become a vital academic and community leader. Faculty in Residence bridge the classroom
experience by hosting regular conversations over dinner, hosting guest speakers, and
organizing and implementing community events.
COMMUNITY STUDENT LEADERSHIP
RESIDENCE HALLS ASSOCIATION (RHA)
The Residence Halls Association (RHA) is the governing body for all CSUSB residents. RHA
provides leadership opportunities for residential students and a venue for students to voice their
needs and concerns on a departmental, campus, and national level. RHA is a great opportunity
for students interested in promoting community development, hall pride, and being a voice for
residents. CSUSB’s RHA is an affiliate of NACURH, within the PACURH region. See the RHA
website for additional information: https://www.csusb.edu/housing/life-campus/residence-halls-
association
VILLAGE COUNCIL (VC)
Village Council is an elected and student volunteer leadership board within each village.
Residents may join their community’s Village Council to plan social community events, assist
residents in creating a positive living environment and advocate for community and resident
needs. Village Council is governed by the Residence Hall Association and receives guidance
from the RHA Executive Board and their ACORE advisors. See the Village Councils website for
more information: https://www.csusb.edu/housing/life-campus/residence-halls-
association/village-council
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EMERGENCIES AND RESOURCES
GENERAL INFORMATION
If a student encounters an emergency or needs immediate medical attention, please contact
University Police at (909) 537-5165, (909) 537-7777, or 911. If there is an immediate need that
does not require the police or the fire department (lock-out, noise complaint, etc.), contact an
RA duty line for assistance.
Community
RA Duty number
Arrowhead Village
(909) 772-2079
Coyote Village and AV Building 2
(909) 273-4513
University Village
(909) 322-0376
PERSONAL SAFETY AND HEALTH
Taking responsibility for personal safety and health is imperative in a community living
environment.
Residents play a key role in keeping the community safe by taking the following measures:
● Carry your room/apartment keys and Coyote ID card at all times.
● Don’t prop exterior doors open or let others walk into buildings behind you, and report if
someone attempts to follow you into a building.
● Lock your doors at all times! If you live in University Village, make sure your patio door
is locked.
● Report any non-locking doors and windows to the Department of Housing and
Residential Education, or the RA On Duty.
● Report unsafe or suspicious items or persons to the RA On Duty or the Department of
Housing and Residential Education and/or University Police.
● Know the locations of the blue light phones throughout campus.
Maintaining clean and healthy living spaces is critical in a community environment for many
reasons. It is residents’ responsibility to keep their own personal living space in a sanitary
condition and to adhere to health and safety standards in shared spaces. As per the Housing
License Agreement DHRE staff retain the right to conduct health and safety inspections of all
living spaces. On-campus residents must also comply with health and safety orders,
ordinances, policies, regulations, and guidance adopted by the University or DHRE as it relates
to COVID-19 and other communicable diseases. This guidance may evolve as circumstances
warrant. Failure to comply with any health and safety measures or specific terms and provisions
could result in termination of the Student Housing License Agreement and/or University
disciplinary action.
Emergency Alert System
CSUSB utilizes an emergency messaging system that can simultaneously send alerts to
phones, email addresses, text/SMS, and TTY/TDD devices. It is used only for emergency
communication purposes and for occasional announcements that could be of interest to all or
specific parts of the campus community.
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All faculty, staff and students are automatically enrolled to receive emergency messages, but
please log into MyCoyote to confirm your data. Please provide accurate contact information,
including a cell phone, so the university will have more ways to reach you in the event of an
emergency.
UNIVERSITY POLICE
Residents’ safety and security in housing and around campus is important. The Department of
Housing and Residential Education, in coordination with the University Police Department
(UPD), works to provide a safe and healthy living environment for all students.
The phone number for University Police is (909) 537-5165 or (909) 537-7777 (non-emergency).
All residents are encouraged to program the number into their cell phones for faster response in
emergency situations. For more information about police services, visit the University Police
website at www.csusb.edu/police. You may also read the complete Annual Safety and Security
Report online: https://www.csusb.edu/police/annual-security-reports
Community Service Officers
The Community Service Officer program provides personal safety escorts and monitors the
campus and housing community. To request an escort from a trained student CSO, please call
University Police at (909) 537-7777 shortly before your desired departure time.
BLUE LIGHT PHONES
Emergency blue light phones are located throughout the University grounds. They are easy to
spot and instantly link callers to University Police. There are more than 70 emergency blue light
phones located throughout the entire CSUSB campus.
SECURITY CAMERAS
Closed Circuit Television (CCTV) camera systems are in select areas of the residential
communities, such as entrances/exits of buildings. The CCTV system is not a surveillance
program, there is no one continuously viewing camera transmission. Instead, the CCTV system
provides an electronic record used to investigate incidents.
HEALTH AND SAFETY CHECKS
DHRE staff periodically check public areas and student rooms for health, fire, and safety
hazards as well as needed repairs. Residents will be given advance notice of these inspections
as they require entry into student rooms; additional information related to COVID-19 safety
measures for Health and Safety checks will also be provided. Violations of DHRE Policies
and/or the Student Housing License Agreement found during inspections could result in
administrative action. Violation of this policy is subject to charges.
Inspections of all student rooms are conducted up to twice per year (once per semester).
Following an inspection, communication will be left in the student’s room detailing the findings of
the inspection and informing the student of any cleaning or repairs needed. Failure to comply
with requests made following a Health and Safety Inspection may result in disciplinary action.
Note: The State Fire Marshal may conduct independent random inspections per state mandate.
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ALARMS AND EVACUATION PROCEDURES
Any time that a building fire alarm is activated, all individuals in the building must evacuate. This
includes real fires, fire drills, and false alarm activations. Residents must be aware of their
surroundings and cognizant of safety needs while evacuating, at the evacuation site, and while
re-entering the building. The Department of Housing and Residential Education will hold two fire
drills per year to ensure residents are aware of and have practiced proper fire alarm response.
Tampering with fire safety equipment is a policy violation and will result in fines and disciplinary
action (see “Policies and Regulations” section). Students should be aware of the sensitivity of
the sprinklers and smoke detectors in their rooms, hallways, or apartments. Do not hang any
items from sprinklers in your apartment. The following is a list of guidelines for your smoke
detector:
● Smoke detectors are battery operated; detector batteries may not be removed.
● When batteries are low, the detector will emit a periodic beeping sound. If this happens,
submit a work order to have the battery replaced immediately.
Primary Evacuation Sites for Housing:
Housing Facilities
Evacuation Location
Cajon Hall
In front of Jack H. Brown College (JHBC)
Running Springs Hall
30-minute parking by Building 2
Shandin, Badger, Waterman, & Morongo
Parking lot D
Tokay, San Manuel, Joshua, & Mojave
Coyote Village lawn between Running Springs and
Parking lot F
Arrowhead Village Building 2
30-minute parking by Building 2
Arrowhead Village Buildings 3, 4, & 5
Lot F behind/adjacent to your specific building
Arrowhead Village Building 6
30-minute parking by lot D
University Village Building 7
SW corner of UV parking lot
University Village Building 8
SE corner of UV parking lot
University Village Building 9
NE corner of UV parking lot
Campus Assigned Evacuation Sites (Secondary sites if first is unsafe/unavailable):
Housing Facilities
Secondary Evacuation Location
Arrowhead Village (Buildings 2, 3, 4, 5, and 6)
Parking Lot F
Coyote Village (Cajon Hall & Running Springs)
Parking Lot F
Serrano Village (Shandin, Badger, Waterman,
Morongo, Tokay, San Manuel, Joshua, & Mojave)
Parking Lot D
University Village (Buildings 7, 8, and 9)
Dirt lot by UV (towards University Parkway)
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ACTIVE SHOOTER
If you are close to an active shooting area or witness an Active Shooter:
1. Run, Hide, Fight
2. Remove yourself from the situation by evacuating your current location (if safe to do so);
run as fast as you can away from the direction of gunshots. Do not stop running until
you are far away from the area.
3. Leave your belongings behind.
4. Get away from the threat and identify a safe place
a. Lock all doors/windows
b. Turn off lights
c. Silence phones and turn off vibrate mode; do not draw attention to yourself
(remain quiet in both movement and vocally)
d. Move away from doors and windows
e. Take cover behind large items
5. When safe, call UPD to share critical information:
a. Your name, incident location, number of shooters, description of shooter(s), your
location, injuries (if known)
If you are NOT located in the active shooting area or are not immediately impacted:
1. In class or “on-campus”:
a. Follow steps above as appropriate
2. In a housing area (Coyote Village/Arrowhead Village/University Village or surrounding
areas):
a. Take shelter in the nearest building you have access to (only if safe to do so)
b. Follow steps above as appropriate
EARTHQUAKES
Residents are encouraged to keep these supplies in their room:
● Flashlight with extra batteries
● Heavy gloves, shoes, and a blanket
● At least 3 gallons of drinking water
● First aid kit
● Supply of necessary medication(s)
In the event of an earthquake:
1. Stay in the building. DO NOT immediately evacuate during an earthquake.
a. DUCK under a desk or get against a wall
b. COVER the back of your neck with your hands
c. HOLD on to desk/wall if possible. If it moves, move with it, and stay there until
the shaking stops
2. Take shelter under tables, desks, doorways, and similar places, or up against a wall.
a. Keep away from overhead fixtures, things hanging from the ceiling, windows,
filing cabinets, bookcases, and other furniture
3. Assist any person with physical disabilities in the area and find a safe place for them.
4. Keep calm, when shaking stops check yourself for injuries, assist others if safe to do so.
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POWER OUTAGE
Southern California Edison Power (SCE) implements Public Safety Power Shutoffs (PSPS)
events when there are potentially dangerous weather conditions in wildfire-prone areas. During
these events, SCE proactively turns off power in high fire risk areas to reduce the threat of
wildfires. The CSUSB campus, including on-campus housing, had several PSPS events since
fall 2019 and we encourage all residents to plan of the potential for loss of power on campus.
SCE has completed mitigation efforts to minimize PSPS events to campus and the local
community, to learn more please see the following SCE webpage:
https://www.sce.com/wildfire/wildfire-mitigation-efforts
Critical information for residents regarding preparation for Public Safety Power Shutoffs can be
found at the following link: https://www.csusb.edu/housing/public-safety-power-shutoff-events
Recommended PSPS preparation items:
• Prepare an emergency supply kit (stock supplies for a week)
• Non-perishable food that doesn’t need heating
• Water
• Flashlight
• Solar lantern and/or battery-operated lights
• First aid supplies
• Cash
• Back up charging battery for phone
• Stock of batteries for items you rely on
• Food thermometer for checking refrigerated food
• Can opener
• Cooler and bag(s) of ice
• Surge protector
• Plastic bin with lid to store/transport perishable food items
• Face coverings and hand sanitizer
MISSING STUDENT NOTIFICATION
On an annual basis, the Department of Housing and Residential Education (DHRE) will notify
students living on campus of their option to identify or change a missing person contact(s), who
the institution shall notify within 24 hours of the determination that the student has been missing
for 24 hours. This contact is confidential and strictly used for missing person purposes only. This
is a separate contact from their emergency contact but may be the same person. DHRE will
maintain each student’s missing person contact(s) until the student changes the contact(s); it is
the student’s responsibility to update their missing person contact information. If the student
does not register a missing student contact, then the student’s designated emergency contact
person or people shall be contacted.
Procedures When a Student is reported missing
Individuals who have reason to believe that a student has been missing 24 hours should
immediately report their concern to:
• University Police Department at (503) 537-5165 or 911
• Any California law enforcement agency
• Director for Housing and Residential Education, Jon Merchant, (909) 537-4155
• Associate Director for Residential Education, Holly Allar, (909) 537-4155
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1. When a report of a missing student is received by any DHRE staff member, DHRE will
immediately report this information to the University Police (UPD) as required by the
university. UPD will initiate an investigation consistent with CSUSB policies, procedures, and
applicable regulations.
2. The DHRE team member will utilize appropriate reporting lines to report this information to
the Director of Housing and Residence Education (DHRE) who will report this information to
the Associate Vice President of Student Affairs/Dean of Students who will contact the Vice
President of Student Affairs.
3. DHRE will assist in gathering essential information about the situation and provide
information to UPD as requested to further the missing person investigation. Information
provided might include a description, clothes last worn, where student might be, who student
might be with, vehicle description, information about physical and mental well-being of
student, information from the DHRE Emergency Contact Information (electronic), an up-to-
date photograph, class schedule, meal plan activity, and resident’s key lock information.
4. DHRE shall determine if the missing student has registered a person/persons to notify and
will release this information to campus official(s) authorized to notify the missing person
contact (or the emergency contact if no missing person contact information is provided).
5. UPD will update the appropriate Student Affairs designee if the student is determined to
have been missing for 24 hours.
When a Student is Determined to Have Been Missing for 24 hours
A Student Affairs designee will contact the missing student contact or emergency contact (if not
missing student contact is provided) to inform them of the student’s missing status. The
following campus officials are authorized to notify the missing person contact(s) or the
emergency contact(s):
• University Police Department
• Vice President for Student Affairs
• Associate Vice President/Dean of Students
• Director of Housing and Residence Education
• A Director of Housing and Residence Education designee
If the missing resident student is under 18 years of age and not emancipated, their parent or
guardian will also be notified by an authorized official of CSUSB that they are missing (in
addition to the missing person contact).
TITLE IX NOTICE OF NON-DISCRIMINATION ON THE BASIS OF GENDER OR SEX
The California State University does not discriminate on the basis of gender, which includes sex
and gender identity or expression, or sexual orientation in its education programs or activities.
Title IX of the Education Amendments of 1972, and certain other federal and state laws, prohibit
discrimination on the basis of gender or sexual orientation in employment, as well as in all
education programs and activities operated by the University (both on and off campus). The
protection against discrimination on the basis of gender or sexual orientation includes sexual
harassment, sexual misconduct, and gender based dating and domestic violence and stalking.
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WHAT IS TITLE IX?
Title IX is a federal law that applies to educational institutions receiving federal financial
assistance and prohibits discrimination on the basis of sex in an educational institution’s
programs or activities, including employment, academic, educational, extracurricular and athletic
activities (both on and off Campus). Title IX protects all people regardless of their Gender,
Sexual Orientation, or Gender Identity or Expression, from Sex Discrimination, including Sexual
Harassment, Sexual Misconduct, Dating or Domestic Violence, or Stalking, which are forms of
Sex Discrimination.
SEXUAL HARASSMENT
This is unwelcome verbal, nonverbal or physical conduct of a sexual nature that includes but is
not limited to sexual advances, requests for sexual favors, and any other conduct of a sexual
nature, where the conduct is explicitly or implicitly used as the basis for certain decisions or
could create an intimidating, hostile or offensive environment. While relationships may begin as
consensual, they may evolve into situations that lead to sexual harassment or sexual
misconduct, including dating or domestic violence, or stalking.
SEXUAL MISCONDUCT
All sexual activity must be based on affirmative consent. Engaging in any sexual activity without
first obtaining affirmative consent to the specific activity is sexual misconduct, whether or not the
conduct violates any civil or criminal law. Sexual activity includes, but is not limited to, kissing,
touching intimate body parts, fondling, intercourse, penetration of any body part and oral sex. It
also includes any unwelcome physical sexual acts, such as unwelcome sexual touching, sexual
assault, sexual battery, rape and dating violence. When based on gender, domestic violence
and stalking also constitute sexual misconduct. Sexual misconduct may include using physical
force, violence, threat, or intimidation, ignoring the objections of the other person, causing the
other person’s intoxication or incapacitation through the use of drugs or alcohol, or taking
advantage of the other person’s incapacitation (including voluntary intoxication) to engage in
sexual activity.
DATING VIOLENCE
This is abuse committed by a person who is or has been in a social or dating relationship of a
romantic or intimate nature with the victim. This may include someone the victim just met, i.e., at
a party, introduced through a friend, or on a social networking website. For purposes of this
definition, “abuse” means intentionally or recklessly causing or attempting to cause bodily injury
or placing another person in reasonable apprehension of imminent serious bodily injury to
him/herself, or another. Abuse does not include non-physical, emotional distress or injury.
DOMESTIC VIOLENCE
This is abuse committed against someone who is a current or former spouse; current or former
cohabitant; someone with whom the abuser has a child; someone with whom the abuser has or
had a dating or engagement relationship; or a person similarly situated under California
domestic or family violence law. Cohabitant means two unrelated persons living together for a
substantial period of time, resulting in some permanency of relationship. It does not include
roommates who do not have a romantic, intimate, or sexual relationship. For purposes of this
definition, “abuse” means intentionally or recklessly causing or attempting to cause bodily injury
or placing another person in reasonable apprehension of imminent serious bodily injury to
himself or herself, or another. Abuse does not include non-physical, emotional distress or injury.
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STALKING
This means engaging in a repeated course of conduct directed at a specific person that would
cause a reasonable person to fear for his/her or others’ safety or to suffer substantial emotional
distress. It is a pattern of behavior that makes one feel afraid, nervous, harassed or in danger. It
may be when someone repeatedly contacts a specific person, follows them, sends things, talks
to them when they don’t want them to, or threatens them.
Affirmative Consent Is Key!
If someone has been sexual with you without your consent, or if you have ever felt coerced or
forced into having sex, you are not alone. Sex without consent is sexual assault.
When Should You Ask for Consent?
Ask before you act! It is the responsibility of the person initiating a sex act to obtain affirmative
consent. Whenever you are unsure if consent has been given, you need to ask. Check-with your
partner. Also, a person has the right to change his/ her mind anywhere in the process.
How Do You Ask for Consent?
Consent is about getting a clear answer. It can also be understanding what your partner is
feeling. Pay attention to verbal, non-verbal and physical responses.
Consent Is Not Silence or Passivity
Don’t make assumptions about consent. If an individual feels pressured, uncertain, or is having
difficulty communicating and is afraid of how his/her partner may react to a “NO“ response, then
it is not freely given, so it’s not affirmative consent. Remember: If someone is incapacitated by
alcohol or drugs, s/he is unable to give valid consent to sexual activity. A minor under 18 is
legally incapable of giving consent.
Reporting Sexual Misconduct and Filing Complaints: What to Report?
All allegations of sex discrimination, sexual harassment, sexual misconduct, dating or domestic
violence, or stalking, on the basis of gender, which includes sex and gender identity or
expression, or sexual orientation, which are made against students, faculty, staff, applicants or
third parties associated with the campus, should be referred to the Title IX Coordinator.
If you would like to submit a complaint, or a concern, go to www.csusb.edu/title-ix and click on
“File a Report” in the top right corner of the webpage, or you may email, call, or visit the Title IX
Office (contact information below). You also have the option to file a complaint with the U.S.
Department of Education, Office of Civil Rights, 800-421-3481 or ocr@ed.gov Please know that
it is illegal to be retaliated against for reporting an incident or participating in an investigation.
DHR Administrator and Title IX Coordinator:
Jeanne Durr, Interim Vice President, Human Resources
Email: titleix@csusb.edu or Jeanne.durr@csusb.edu
Role: Receiving complaints against faculty, staff, administrators, students and third parties;
monitoring and oversight of overall implementation of Title IX compliance, including coordination
of training, education, and communication.
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TITLE IX RESOURCES
Resource Name
Contact Information
CSUSB Title IX Coordinator
(909) 537-5669
Campus Survivor’s Advocate
(909) 537-5040
Counseling and Psychological Services
(909) 537-5040
University Police Department
(909) 537-7777
Women’s Resource Center
(909) 537-7203
Queer and Transgender Resource Center
(909) 537-5963
Partners Against Violence (24 Hour Hotline – Bilingual)
(909) 885-8884
CARE TEAM
The CARE Team receives, assesses, responds, and monitors behaviors on campus that are
disruptive, poses a campus concern, or are threatening to self or others. CARE is a
multidisciplinary team with membership representing many units of the University, whose
purpose is to provide a centralized structure for the campus community for early intervention of
at-risk individuals through collaboration and effective communication with campus departments,
students, faculty, and staff. Individuals exhibiting behaviors that are of concern in relation to
their personal, physical, and emotional well-being should be referred to the CARE Team. The
CARE Team will review all information available on the individual’s behavior and background to
determine an appropriate action-plan and monitor the individual on a case-by-case basis.
The CARE Team will assess the referral and decide about a course of action to proceed in
helping the individual and the campus community. If a crime is alleged, the police will
investigate and, when appropriate, the student may be prosecuted. If a violation of the Student
Code of Conduct is alleged, the student may be subject to disciplinary action. If it is assessed
that the individual’s presence on campus or participation in university activities may threaten
campus health or safety, or significantly disrupt University activities or functions, immediate
steps will be taken to protect the campus community.
To contact the CARE team, please email [email protected] or call (909) 537-2273 (CARE).
BASIC NEEDS
The CSU Basic Needs Initiative supports students' well-being and basic needs by providing
access to:
• Immediate food assistance (Obershaw DEN and PDC DEN)
• Financial assistance (including needs-based grants)
• Short term emergency housing
• Connecting students with additional resources and support on campus and in your
community
More information and updates on services and resources can be found on the Basic Needs
website, https://www.csusb.edu/basic-needs, or by emailing basicneed[email protected].
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POLICIES AND REGULATIONS
1. ALCOHOL
a. Residents and Guests under age 21:
i. Residents and their guests who are under age 21 are prohibited from
transporting, distributing, possessing, or consuming alcoholic beverages
in their room or apartment. Students under the age of 21 in the presence
of alcohol will be found in violation of the University Alcohol and Other
Drugs Policy and Standards for Student Conduct (Title 5, Section 41301,
California Code of Regulations). Coyote Village is an alcohol-free building
with no residents allowed to transport, distribute, possess, or consume
alcoholic beverages in the community.
b. Residents and Guests aged 21 and over:
i. Students aged 21 and over can consume alcohol in their room so long as
they are not in the presence of anyone under 21 years of age.
Consumption and possession of alcohol in the presence of others under
the age of 21 is prohibited.
ii. A student over 21 is prohibited from hosting and serving alcohol to a
person(s) under 21 years of age. It is a violation of state law to furnish
alcoholic beverages to anyone under the age of 21.
iii. Transport of alcoholic beverages by persons over 21 to and from their
room is permitted only under the following restrictions: alcoholic
beverages must be in the original containers, remain sealed by the
manufacturer, and in an opaque container such as a paper bag
c. All Residents and Guests:
i. Bulk alcohol items such as kegs, pony kegs, and multiple cases of alcohol
are not allowed.
ii. Drinking games or simulated drinking games are prohibited. This includes
beer pong, water pong (or another beverage), flip cups, quarters, king’s
cup, etc. Items used for drinking games or other activities that encourage
the excessive or rapid consumption of alcohol are not allowed (beer pong
tables, beer bongs, funnels, etc.)
iii. Manufacture of any type of alcoholic beverage by any method is
prohibited.
iv. The sale of alcoholic beverages in the residence halls is prohibited.
v. Possession/use of alcohol in any public area in or around the residence
halls is prohibited.
vi. The inability to exercise care for oneself and one’s safety or the safety of
others due in whole or in part to alcohol consumption is a violation of the
University Alcohol Policy.
vii. Alcohol (opened or unopened) found in connection with DHRE Policy
violations will be disposed of.
viii. Collection or display of alcohol containers is not permitted in student
rooms, suites, or apartments.
ix. Any damage occurring as a result of alcohol use (including that due to
vomit) will be the responsibility of the resident.
x. If there is an incident, individuals responsible are expected to clean up
any mess. If they are incapacitated or otherwise unable to do so,
residents will be billed for the cost of custodial cleanup.
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xi. No person may assist, aid, or otherwise facilitate another in committing a
violation of this Policy.
2. ALTERATION OF PREMISES
a. Alterations, changes, modifications, remodeling and/or renovating, including but
not limited to: painting of the unit, tampering with the electrical, mechanical, or
fire system fixtures in the unit or public areas, installing in-line water purification
systems, installing appliances, installing a door or area camera, or a door or area
lock without consent of the Department of Housing and Residential Education is
prohibited.
b. All fixtures that are installed become part of the premises and therefore property
of the Department of Housing and Residential Education.
c. Tampering with, or removal of blinds, windows, or window screens from any part
of the building is prohibited.
d. Residents shall not install or place any construction equipment or conduct
construction of any type on the grounds or in the buildings.
3. APPLIANCES AND KITCHEN ITEMS
a. Residents shall not bring or maintain any electrical appliances used for heating or
preparation of food other than those containing enclosed heating elements (air
fryers are acceptable as they contain enclosed heating elements). Toasters and
other cooking devices with open heating elements are permissible only in the
residential apartments and should only be used in kitchen areas.
b. Grills and/or the materials for such grills are prohibited (e.g., propane, natural
gas, wood/charcoal).
c. All appliances and extension cords must be UL (Underwriters Laboratory) list-
approved for the intended use.
d. Personally owned mini fridges are allowed to a maximum of 3.7 cubic feet. A
pad must be placed between the refrigerator and the surface it sits on. Mini
fridges placed under beds should not come into contact with bedding, blankets,
or sheets as it may pose a fire hazard.
e. Kitchen knives and culinary tools are permitted only to the extent that they are
stored and used for their intended purpose.
f. Home appliances such as portable air conditioning units, space heaters,
washers, dryers, or other home appliances not provided by the University are
prohibited.
4. BALCONIES
a. Using a balcony to store miscellaneous items, garbage, or University
owned/leased furniture is not permitted. Furniture, plants, and other items typical
to patio use are allowed, but may not violate the Fire Safety and Hazards policy.
b. Using a balcony as a means of entry/exit and/or jumping over balcony railings is
prohibited. Residents doing so assume damage charges to balcony area and are
subject to student conduct proceedings.
c. Barbecuing, grilling, or any type of fire use on a balcony is prohibited.
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5. BATHROOMS
a. Bathrooms within Coyote Village are designated male or female on each wing,
with an all-gender bathroom located in the middle of each floor near the
elevators. The use of the gender specific bathrooms within Coyote Village should
be consistent with residents’ gender identity.
6. CARE OF APARTMENTS & ROOMS
a. Upon check-in, residents shall check their room for any damages and note
damages on the electronic “Room Condition Inventory” (RCI). This form must be
completed within 48 hours of check-in. Residents may be subject to charges for
any damages not submitted via the RCI within 48 hours of check-in.
Link to RCI form: https://forms.gle/H3ya2KvQEih1eup87
b. It is the responsibility of all apartment/roommates to keep the apartment/room
clean and sanitary throughout the occupancy period. This includes proper care of
windows, screens, vents, etc.
c. It is the responsibility of all apartment/roommates to keep the apartment/room
free of all policy violations.
d. Residents are expected to dispose of trash and recyclables to the proper
receptacles (disposing of personal trash in common areas or outside trash cans
is prohibited). Residents are responsible for disposal of items that cannot be
disposed of via regular trash or recycling (batteries, electronics, etc.). AV and UV
dumpsters are located in parking lots, CV utilizes trash rooms.
e. Placing posters, covers, lamps, computers, aquariums, televisions, or any type of
heat generating device near the thermostat is prohibited.
f. Upon move-out, residents are required to clean and restore their apartments to
the original move-in condition. All residents occupying a room/apartment are
responsible for the common areas; any charges incurred will be divided equally
between all residents of a unit, should the University be unable to determine
responsibility for damages or loss after appropriate investigation. If damages
occur during your stay, submit an online work order.
g. The Department of Housing and Residential Education will conduct periodic
Health and Safety Inspections throughout the year; see “Health and Safety
Checks” section.
7. CARE OF COMMON AREAS & PROPERTY
a. Common areas and property are for the use of residents only, thus they are the
responsibility of every resident. This includes, but is not limited to lounges, study
rooms, lobbies, stairs, recreation areas, kitchens, balconies, pool, laundry rooms,
doors, walkways, fire extinguishers, elevators, exits signs, and lights.
b. The Coyote Village kitchen, as the only communal kitchen space in housing, is
subject to the following requirements:
i. Items stored in the community refrigerators and/or freezers must be
labeled with the owner’s name and date the item was placed in the
refrigerator. Items are stored at residents’ own risk; housing is not
responsible for lost/stolen/used items.
ii. Any items not labeled, past expiration date, or visibly creating a safety
hazard (growing mold, showing signs of spoilage, etc.) will be removed
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iii. Residents are required to clean up appropriately and promptly after their
own cooking and/or kitchen use; this includes cleaning dishes and proper
disposal of trash
iv. Items or dirty dishes that are left for excessive periods of time and/or are
creating a health hazard will be disposed of by housing staff
v. Inappropriate use of the space and/or damages or excessive mess may
result in community charges
c. Any malicious damage or acts that result in additional clean up in or around the
housing buildings, grounds, other facilities, or property is prohibited. Common
area damage or clean-up charges not readily assignable to a particular individual
may be charged to a group, floor, or hall of residents.
d. All furniture and equipment in common areas must remain in its designated
common area. Persons found removing furniture or equipment will be subject to
disciplinary action and/or applicable costs for repair and replacement.
e. Equipment intended for checkout purposes (blue carts, dollies, etc.) must be
returned in a timely fashion and in proper working order and/or in the same
condition in which the responsible resident received it or financial responsibility
for replacement or repair may be imposed.
8. COPYRIGHT MATERIALS
a. Federal law restricts the use of copyright videos and materials. The showing of
commercial videos is limited to individual student units for viewing only by
residents of that unit. Any copyright infringement that is a violation of the
University computer and internet use policy will result in loss of internet access
and student conduct proceedings.
9. FIRE SAFETY & HAZARDS
a. Evacuation - All persons are required to evacuate the building immediately upon
the sound of an alarm. Interfering with emergency services, procedures, or failing
to conform to established safety regulations and/or instruction given by
emergency response staff, is prohibited.
b. Fire Reporting and Equipment - Falsely reporting a fire, tampering with or misuse
of any fire or reporting equipment (e.g., fire alarms, smoke detectors, fire
sprinkler, fire extinguishers, “EXIT” signs, etc.) is prohibited.
c. Egress - Disabling, opening, damaging, or propping exits used exclusively as fire
exits is prohibited (unless being used properly as an exit during an emergency).
All hallways, exits, stairwells, doorways, or areas that may be deemed an
“egress” (i.e., window) need to be free from garbage, bicycles, clutter, furniture,
or other items that may or have a potential to limit entry/exit (including tripping
hazard). All doors and windows must have the ability to be fully opened.
d. Combustibles - Possessing or storing gasoline, fireworks, combustible chemicals
and/or fuel-driven engines/appliances (e.g., motorcycles, mopeds, gas/propane
grills, etc.) within residential housing apartments, rooms, balconies, buildings
and/or on grounds immediately adjacent to the on-campus housing facilities is
prohibited.
e. Open Flames (Candles) - Candles, incense, and/or any type of open flame within
residential housing apartments, rooms, balconies, buildings and/or on grounds
immediately adjacent to the on-campus housing is prohibited. Candles for any
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purpose (this includes but is not limited to decoration, religious rituals, etc.) are
prohibited. If found, such items may be confiscated.
f. Heat Sources - Open-coiled electric or heating appliances including, but not
limited to space heaters and sun lamps within residential housing apartments,
rooms, balconies, or buildings are prohibited. Curling Irons, glue guns, irons, or
any other “heat source” equipment must be attended to all times. Leaving such
equipment “on” and unattended is a violation of this policy.
g. Lamps and Lights – Halogen lamps and neon lights are prohibited. Open top
lamps, regardless of bulb type, need a metal screen fully covering light source.
LED lights with an adhesive backing should not be affixed to walls or ceilings as
they damage surfaces.
h. Plugs/Extension Cords - Extensions cords, multi-plugs, and plug-in air fresheners
are not permitted under state fire marshal regulations. Power strips/surge
protectors with UL rating are permitted; connecting multiple power strips to each
other is not permitted.
i. Cooking Equipment - Cooking and/or Cooking Equipment such as toasters,
stove-top grills, etc. are permitted ONLY in designated kitchen areas. Residents
should pay close attention to all food being cooked. Cooking in residential hall
rooms, apartment bedrooms, or balconies is prohibited. Residents interested in
barbecuing should use the barbecue pits, located within Village Square pool
area, Coyote Village quad, and adjacent to University Village Community Center.
Barbecuing on balconies is prohibited.
j. Decorations - All decorations must be non-combustible (e.g., made from fire-
proof material) and be UL list-approved for intended use. Hanging flammable
materials on ceilings or exterior areas or doors such as posters, flags, or nets is
prohibited. Door decorations should not cover more than 20% of the surface and
be limited to nametags and memo boards. Fresh cut trees (i.e., Christmas trees)
are prohibited. Postings and decorations cannot be posted on university housing
windows or exteriors, including balconies.
NOTE: Violations of the Fire Safety & Hazards policy are subject to criminal
charges, fines and/or contract cancellation on first time offense. Identified items
under this policy are subject to confiscation, disposal, and/or destruction.
10. FURNITURE
a. All furnishing provided in the residence halls is considered State property and is
to remain in students’ assigned room and cannot be stored nor removed.
Furniture may not be disassembled. Bed lofting is not allowed.
11. GATHERINGS
a. Amount of people within a residence hall room or an apartment must not exceed
4 times the maximum assigned residents for the space. (California Code 2016
section 1004.1.2).
b. Organized social gatherings in a community common area must be approved by
the Department of Housing and Residential Education prior to the event.
c. Activities that disrupt the community or infringe upon community members’ rights
are not permitted.
d. Gatherings or number of individuals allowed at gatherings may be changed
based upon changes to university policies and/or county or state guidelines.
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12. GUESTS
The following definitions apply to DHRE policies regarding guests:
● Resident: a CSUSB student who has a housing license agreement with the
Department of Housing and Residential Education and who is assigned to a specific
room/apartment within Coyote Village, Arrowhead Village, or University Village.
● Host: A resident who is entertaining guests.
● Guest: Any person (relatives, students, significant others, etc.) who is not currently
assigned to the room, apartment, and/or building in which they are present.
● Overnight Guest: A guest who is in a room/apartment, other than their own between
the hours of 12am (midnight) and 8:00am with the intent to sleep in the
room/apartment. (All guidelines for guests apply to overnight guests)
a. Guests at any time are permitted only with the consent of the
roommate(s)/apartment-mate(s). The right of a resident to occupy their
room/apartment without the presence of a guest will take precedence over the
right of a roommate/apartment-mate to host guests.
b. Host responsibilities:
i. Hosts must accompany their guests at all times. Guests may not be left
unattended in the host’s unit or within the community.
ii. Hosts are responsible for informing guests of Department of Housing and
Residential Education policies.
iii. Lending of any assigned keys or Coyote ID card to guests is prohibited.
Misuse or loss of university keys or card by guests is the responsibility of
the host.
iv. Hosts are responsible and accountable for the conduct of their guests
while in Housing property, immediately adjacent areas (including parking
lots), University property, or at Residential Education/University
sponsored events.
c. Guests must abide by all Housing and Residential Education Policies; any
guest(s) failing to do so may be asked to leave Department of Housing and
Residential Education buildings immediately.
d. Overnight guests are to be temporary and infrequent.
i. Overnight guests can stay no longer than 3 consecutive days and 2
nights in any given month. Overnight guests must not exceed 10
day/night visits per semester.
ii. All overnight guest(s) must be registered by their host PRIOR to the
guest’s arrival. To register an Overnight Guest, the host resident must
complete the electronic Housing Overnight Guest Registration form
(https://forms.gle/cGur45RzWVu2NfiU6).
e. Cohabitation exists when a person who is not assigned to a particular residence
hall or apartment uses that room or apartment as if they were living there.
Cohabitation is not permitted. Examples of this include, but are not limited to:
i. Accessing the room or apartment while the assigned occupants are not
present or utilizing a key to enter a room or apartment to which one is not
assigned.
ii. Keeping clothing and other personal belongings in the room or apartment.
iii. Sleeping overnight in the room/apartment on a regular basis.
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f. Children 12 years of age or younger are not permitted in the residence halls or
university apartments for more than a 24-hour period. Residents assume all
liability and responsibility for guests under 18 years of age. For safety and liability
reasons, baby-sitting is prohibited within the facilities and immediate area.
g. The Department of Housing and Residential Education reserves the right to
direct guests to leave at any time.
13. IDENTIFICATION
a. Residents and their guests are required to carry and provide appropriate photo
identification (e.g., driver’s license, Coyote ID) upon request by a university staff
member performing their duty. Examples of other prohibited actions include
failure to present ID; presenting fabricated, falsified, or misrepresentative ID;
permitting others to use IDs for the purpose of improperly gaining access to
residence hall, apartment, use of equipment, or any other service.
14. IMPROPER ROOM TRANSFER
a. Moving into any room, room assignment, or apartment bedroom without written
authorization from the Department of Housing and Residential Education or
moving out of any room without following proper checkout procedures, is
prohibited. Residents who do not have roommates should be prepared to have a
roommate move in at any time. “Spreading out” in a vacant space is considered
an improper room transfer. NOTE: Violation of this policy is subject to fines.
15. KEYS & LOCKS
a. Each resident is responsible for their keys. Each resident is issued a key and/or
keycard to their unit (and mailbox key, optional). All keys and key cards remain
the property of the Department of Housing and Residential Education. Should a
key be lost/missing/stolen, resident is required to report lost/missing/stolen key to
the Department of Housing and Residential Education within 24 hours of it being
lost/missing. A non-refundable charge will be assessed for any replacement
key(s) issued to the resident during occupancy and/or any key(s) lost or not
returned upon resident’s checkout.
b. Under no circumstances should a resident duplicate, sell, transfer, or lend their
key to another individual. Permitting others to use a room key for purposes of
improperly gaining access to a residence hall, apartment, or any other building or
facility is prohibited. If alerted to a key and/or key card misuse, DHRE will take
immediate action to deactivate the impacted card and/or change the lock and the
resident issued the key/key card will be charged for card/lock replacement.
c. The installation of any door or area lock other than those provided by the
University is prohibited.
d. Bypassing or tampering with the electronic locking mechanisms for any door is
prohibited.
e. Residents are prohibited from having a key/key card for more than 48 hours after
the deadline to turn in the key/key card (i.e., resident has a lockout key, a
checkout date has passed, or a room transfer is completed, and resident still has
key to old room). If a key/key card is not turned in within 48 hours, the key/key
card will be deactivated and/or replaced, and the resident will be charged.
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16. PETS
a. No pets are allowed in residential facilities except freshwater fish (a 10-gallon
tank limit). As per federal law, service animals are permitted, as well as
Emotional Support Animals (Assistance Animals) that have been pre-approved
through Services to Students with Disabilities. Possession of any unapproved
animal in housing facilities is prohibited, including “visiting” pets and animals
pending approval from Services to Students with Disabilities. For ESA
information, please see Accommodations section of this handbook. Violations of
this policy may result in termination of your housing contract.
17. POOL USE
a. There are two pools located in our Villages, one in University Village behind the
UV Community Center and one in Arrowhead Village behind the Village Square.
The pools are for the use of residents only and use is at residents’ own risk (no
lifeguards are on duty). The pools may be closed if required for safety or
maintenance purposes, and residents are expected to follow directives of posted
signage. Pools are open for use from sunrise to sunset and are closed overnight.
18. POSTING
a. Postings that are not approved by DHRE are not allowed in residential
communities or on residential facilities.
b. University partners may submit materials for approval to be posted, they must be
submitted in advance and approved by the Department of Housing and
Residential Education. Public display of “obscene matter” as defined in the
California Penal Code, Section 311, is prohibited in the housing facility.
19. PROJECTILES
a. Throwing, dropping, or projecting objects from a window, roof or balcony is
prohibited, including but not limited to keys, bottles, cans, garbage, water, etc.
b. Throwing any item at a window, roof, or balcony is also prohibited.
20. QUIET HOURS & NOISE
a. All students must abide by Quiet Hours, which are in alignment with local noise
ordinances. During quiet hours, sound from a room or apartment should not be
audible outside the unit door nor in adjacent rooms (including above or below the
unit). Quiet Hours are the following:
i. Sunday – Thursday: 10pm – 8am
ii. Friday – Saturday: 12am (midnight) – 8am
b. Courtesy Hours are in effect at all times.
i. Courtesy hours refer to one’s ability to occupy one’s unit for the purpose
of studying, sleeping, or engaging in activities in an atmosphere where
peace and quiet takes precedence over other activities. Engaging in
unreasonably loud activities either inside or outside the residence halls
are prohibited, defined as a level of noise which may be deemed an
undue disturbance by another member of the community.
c. Finals week is 24-hour quiet hours. 24-hour quiet hours are from 8am the
Saturday before Finals Week through 8pm the Friday of Finals Week.
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21. SAFETY & SECURITY
i. Residents must abide by any security or safety procedures established by
the Department of Housing and Residential Education, including
directives related to COVID-19 or other communicable diseases.
b. Providing access to buildings, rooms, or apartments to those other than
residents, staff, or attended guests by any means is prohibited including but not
limited to, the following:
i. Failing to lock or secure doors
ii. Propping exit/entrance doors
iii. Allowing a person entrance into a building
iv. Leaving guests unattended (see guest policy)
c. Failure to abide by any security procedures established by the Department of
Housing and Residential Education is prohibited.
d. Blocking egress of windows and/or doors by trash, bicycles, etc. is prohibited.
e. All polices under “Keys & Locks”, “Trespassing & Restricted Access” apply.
22. SMOKING
a. In compliance with the “Smoke and Tobacco Free” policy, the use of cigarettes,
cigars, pipes, electronic smoking devices, tobacco products, chew tobacco,
tobacco accessories, vaporizing liquids, or any other tobacco utilization device is
prohibited on all CSUSB properties.
23. SOLICITING AND SALES
a. Engaging in door-to-door distribution, advertising, sales, promotion, commercial
transactions and/or solicitation of any nature within residential housing
apartments, rooms, balconies, buildings and/or on grounds immediately adjacent
to the on-campus housing facilities is prohibited.
24. SPORTS RELATED ACTIVITIES
a. Riding bicycles, skateboards, roller blades, scooters, skates, etc. within any
housing facility, including hallways and lobbies is prohibited.
b. Playing any physical games in a common area (lounge, lobby, hallway) is
prohibited. This includes, but is not limited to, the use of Frisbees, balls, water
guns, darts, bicycles, skateboards, or inappropriate use of a laser pointer.
GOOD SAMARITAN CLAUSE
All members of the housing community are encouraged to immediately seek medical or
emergency assistance for students whose health and well-being may be at risk due to the
consumption of alcohol and/or drugs. Although it does not “free” a person from responsibility for
a policy(s) violation, helping a student in need will always be viewed positively in any post-
incident follow-up. This includes all incidents where the “Good Samaritan” and/or the person
needing emergency assistance may have violated housing policies.
HEALTH, SAFETY AND WELLNESS FOLLOW UP
The Department of Housing and Residential Education is committed ensuring residents’ health,
safety and wellness while living on campus. Professional staff may follow up with residents
when instances occur which may impact their well-being and safety, such as:
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• Medical Transport of any kind
• General injury/medical concerns
• Alcohol or Drug intoxication
• Roommate Conflicts
• Community Disruptions
• Safety Issues
CSUSB STUDENT CONDUCT POLICIES AND PROCEDURES
The Office of Student Conduct and Ethical Development is located in University Hall 346 and
can be contacted via (909) 537-7172. The primary focus of the Student Conduct and Ethical
Development Office is to administer the Student Conduct Code by educating students about
their social and ethical responsibilities as members of the University community. The Office of
Student Conduct and Ethical Development supports the core values of the CSUSB Division of
Student Affairs: Student Success, Integrity, and Social Justice.
The Office of Student Conduct and Ethical Development is committed to maintaining a safe and
healthy environment for students to engage in campus life, interact with diverse individuals and
participate in activities that encourages growth, curiosity, and scholarly fulfillment. The office of
Student Conduct and Ethical Development does this by maintaining two basic tenets:
• Students are afforded reasonable rights as productive individuals of the campus
community to function in an environment conducive to learning and personal growth.
• It is the responsibility of every student to ensure that their actions do not interfere with
someone else's right to be a productive individual on campus.
REPORTING AN INCIDENT
Any member of the campus community can submit an incident report if they are made aware of
a violation of University policy or are concerned about a student’s behavior. A Student Conduct
Administrator will determine if the matter should be referred to the disciplinary process for
investigation.
Please contact the Student Conduct and Ethical Development Office at (909)537-7172 or stop
by UH-346 to report any violations of the Student Conduct Code. Reports may also be
submitted electronically via the following:
https://cm.maxient.com/reportingform.php?CSUSanBernardino
THE DISCIPLINE PROCESS
Students reported for an alleged violation of the Student Conduct Code will be sent a Notice of
Investigation letter or a Notice of Conference Meeting letter, depending on the circumstances of
the referral or incident report. In either case, students are instructed to schedule a meeting with
a Student Conduct Administrator.
During the meeting, the student will have the opportunity to respond to any allegations and to
share information relating to their involvement in the incident. If a student chooses to not
participate, discipline proceedings can move forward to a resolution without their input.
Students may be accompanied by an advisor of their choosing to any meeting with a Student
Conduct Administrator. However, an individual may not serve as an advisor if they are otherwise
involved with the same discipline matter, and the advisor may not speak on behalf of the
student.
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Once the investigation into the incident is complete, the Student Conduct Administrator will
determine whether a student is found responsible for a policy violation. If found responsible, the
Student Conduct Administrator will offer the student the opportunity to resolve the matter via a
Resolution Agreement. If the student does not accept the terms of the Resolution Agreement,
the student may request a disciplinary hearing.
The disciplinary hearing is led by a Hearing Officer, who reviews evidence presented by the
student and Student Conduct Administrator. The student and Student Conduct Administrator are
also allowed to bring witnesses to testify. After the meeting has concluded, the Hearing Officer
will submit a written report of findings and conclusions to the President’s designee, along with
any recommended sanctions. The President’s designee will review the Hearing Officer’s report
and issue a final decision.
Possible Outcomes
If found responsible for a violation, possible outcomes of an administrative conference meeting
or disciplinary hearing may include any or all of the following disciplinary sanctions:
• Restitution
• Loss of Financial Aid
• Educational and Remedial Sanctions
• Denial of Access to Campus or Persons
• Disciplinary Warning
• Disciplinary Probation
• Suspension
• Expulsion
• Restrictions on Admissions or Readmission
• Notation of Discipline on a student’s transcript
STUDENT CODE OF CONDUCT
The following are grounds for student discipline under Title 5, California Code of Regulations, §
41301.
Standards for Student Conduct
a) Campus Community Values
The University is committed to maintaining a safe and healthy living and learning environment
for students, faculty, and staff. Each member of the campus community must choose behaviors
that contribute toward this end. Student behavior that is not consistent with the Student Conduct
Code is addressed through an educational process that is designed to promote safety and good
citizenship and, when necessary, impose appropriate consequences.
b) Grounds for Student Discipline
Student behavior that is not consistent with the Student Conduct Code is addressed through an
educational process that is designed to promote safety and good citizenship and, when
necessary, impose appropriate consequences.
The following are grounds upon which student discipline can be based:
(1) Dishonesty including:
(A) Cheating, plagiarism, or other forms of academic dishonesty that are
intended to gain unfair academic advantage.
(B) Furnishing false information to a University official, faculty member or campus
office.
(C) Forgery, alteration, or misuse of a University document, key, or identification
instrument.
(D) Misrepresenting one to be an authorized agent of the University or one of its
auxiliaries.
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(2) Unauthorized entry into, presence in, use of, or misuse of University property.
(3) Willful, material, and substantial disruption or obstruction of a University-related
activity, or any on-campus activity.
(4) Participating in an activity that substantially and materially disrupts the normal
operations of the University, or infringes on the rights of members of the University
community.
(5) Willful, material, and substantial obstruction of the free flow of pedestrian or other
traffic, on or leading to campus property or an off-campus University–related activity.
(6) Disorderly, lewd, indecent, or obscene behavior at a University-related activity, or
directed toward a member of the University community.
(7) Conduct that threatens or endangers the health or safety of any person within or
related to the University community, including physical abuse, threats, intimidation,
harassment, or sexual misconduct.
(8) Hazing, or conspiracy to haze. Hazing is defined as any method of initiation or pre-
initiation into a student organization or student body, whether or not the organization or
body is officially recognized by an educational institution, which is likely to cause serious
bodily injury to any former, current, or prospective student of any school, community
college, college, university or other educational institution in this state (Penal Code
245.6), and in addition, any act likely to cause physical harm, personal degradation or
disgrace resulting in physical or mental harm, to any former, current, or prospective
student of any school, community college, college, university or other educational
institution. The term “hazing” does not include customary athletic events or school
sanctioned events. Neither the express or implied consent of a victim of hazing, nor the
lack of active participation in a particular hazing incident is a defense. Apathy or
acquiescence in the presence of hazing is not a neutral act, and is also a violation of this
section.
(9) Use, possession, manufacture, or distribution of illegal drugs or drug-related
paraphernalia, (except as expressly permitted by law and University regulations) or the
misuse of legal pharmaceutical drugs.
(10) Use, possession, manufacture, or distribution of alcoholic beverages (except as
expressly permitted by law and University regulations), or public intoxication while on
campus or at a University-related activity.
(11) Theft of property or services from the University community, or misappropriation of
University resources.
(12) Unauthorized destruction, or damage to University property or other property in the
University community.
(13) Possession or misuse of firearms or guns, replicas, ammunition, explosives,
fireworks, knives, other weapons, or dangerous chemicals (without the prior
authorization of the campus president) on campus or at a University-related activity.
(14) Unauthorized recording, dissemination, or publication or academic presentations
(including handwritten notes) for commercial purpose.
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(15) Misuse of computer facilities or resources, including:
(A) Unauthorized entry into a file, for any purpose.
(B) Unauthorized transfer of a file.
(C) Use of another’s identification or password.
(D) Use of computing facilities, campus network, or other resources to interfere
with the work of another member of the University community.
(E) Use of computing facilities and resources to send obscene or intimidation and
abusive messages.
(F) Use of computing facilities and resources to interfere with normal University
operations.
(G) Use of computing facilities and resources in violation of copyright laws.
(H) Violation of a campus computer use policy.
(16) Violation of any published University policy, rule, regulation, or presidential order.
(17) Failure to comply with direction of, or interference with, any University official or any
public safety officer while acting in the performance of his/her duties.
(18) Any act chargeable as a violation of federal, state, or local law that poses a
substantial threat to the safety or well-being of members of the University community, to
property within the University community or poses a significant threat of disruption or
interference with University operations.
(19) Violation of the Student Conduct Procedures, including:
(A) Falsification, distortion, or misrepresentation of information related to a
student discipline matter.
(B) Disruption or interference with the orderly progress of a student discipline
proceeding.
(C) Initiation of a student discipline proceeding in bad faith.
(D) Attempting to discourage another from participating in the student discipline
matter.
(E) Attempting to influence to impartiality of any participant in a student discipline
matter.
(F) Verbal or physical harassment or intimidation of any participant in a student
discipline matter.
(G) Failure to comply with the sanction(s) imposed under a student discipline
proceeding.
(20) Encouraging, permitting, or assisting another to do any act that could subject him or
her to discipline.
For full disclosure of CSUSB Student Conduct Policies and Procedures
visit:www.csusb.edu/student-conduct
For more information about the Student Conduct Process, please refer to Executive Order
1098-R via www2.calstate.edu/policies.
CSU DISCRIMINATION, HARASSMENT, RETALIATION POLICY
The basic reasons for which a university exists are the discovery and transmission of
knowledge, and activities that are founded upon the free and open exchange of ideas. Such
activities flourish only in a climate unfettered by exploitation, coercion, harassment, intimidation,
and/or reprisal.
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Members of the CSUSB community have the right to live, work, and learn in an environment
free of unlawful discrimination. It is the policy of CSUSB that no student, employee, volunteer,
member of the public, or recipient of services and/or benefits provided by CSUSB shall be
subjected to any form of prohibited discrimination in any CSUSB programs or activities. Please
see the CSUSB website for additional information on the Executive Order:
https://www.csusb.edu/policies/systemwide-policy-prohibiting-discrimination-harassment-and-
retaliation-sexual-misconduct
COMMUNITY INFORMATION
VILLAGE GENERAL INFORMATION
ARROWHEAD VILLAGE
Arrowhead Village (AV) is convenient apartment-style living for students, located off of
Northpark Blvd. All AV apartments have private bedrooms with a maximum of 2 students
sharing a bathroom and a maximum of 4 students sharing a kitchen and living room. The
buildings in Arrowhead Village include Building 3, Building 4, Building 5, and Building 6. AV
kitchens appliances include a refrigerator, electric stove and oven, and garbage disposal (AV
kitchens do not include microwaves, with the exception of studios).
UNIVERSITY VILLAGE
University Village (UV) is an apartment-style community. Located on the corner of Northpark
Blvd and Serrano Dr, UV is comprised of three buildings, Buildings 7, 8, and 9, featuring three
apartment styles: 4 bedroom/4 bath, 4 bedroom/2 bath, or 2 bedroom/1 bath. All apartments
have private bedrooms with full size beds with a maximum of 2 students sharing a bathroom
and a maximum of 4 students sharing a kitchen, living room, and balcony. Kitchens include a
refrigerator, oven range, garbage disposal, microwave, and dishwasher.
COYOTE VILLAGE AND BUILDING 2
Coyote Village (CV), a traditional-style residence hall, comprised of two buildings: Cajon Hall
and Running Springs. The Coyote Village community also includes building 2, an apartment
style community near Village Square. CV is comprised of double and single rooms with
community restrooms (including single-use, gender neutral restrooms on each floor). As
individual rooms do not have kitchens, residents are required to purchase a meal plan through
Yotie Eats. CV has a community kitchen located in Running Springs.
VILLAGE COMMUNITY CENTERS
University Village Center and Village Square will be open for general use during Front Desk
hours and during scheduled programs and events. Coyote Village common spaces are to
residents 24/7, including lounges, study rooms, game room, and community kitchen.
VILLAGE FRONT DESKS
The village front desks provide services to residents such as lockout assistance, equipment
checkouts, and assistance with housing-related questions and requests. Additionally, desk staff
are helpful resources to answer questions and connect you with housing staff, such as your
village’s Area Coordinator. When desks are closed, residents should call the RA on Duty
number to be connected with staff who can assist with issues such as lockouts, key issues, etc.
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Arrowhead Village
Telephone: (909) 537-4169
Location: Village Square
University Village
Telephone: (909) 537-4170
Location: University Village Community
Center
Coyote Village
Telephone: (909) 537-4200
Location: Cajon Hall
HOUSING PROCESSES
ROOMMATE ASSIGNMENTS
The Department of Housing and Residential Education coordinates room assignments for
residents based on the information each student provides in their housing application. Every
effort is made to accommodate the preferences of each individual student; however, we cannot
always guarantee that your preference will be accommodated. Returning residents will have the
opportunity to select their apartment-mates within the room selection process. If
roommates/apartment-mates are not selected for all spaces in a room/apartment, housing will
place residents into the available spaces based on information provided in the housing
application.
ROOM CHANGE REQUESTS
For health and safety purposes, room and apartment changes will made only under exceptional
circumstances and if space is available. If a conflict arises within a living situation, all those
involved are expected to make their best efforts to resolve the problem. Resident Assistants and
Area Coordinators are available to assist residents with roommate issues. Housing reserves the
right, as per the student housing license agreement, to temporarily or permanently relocate a
student if deemed necessary to resolve a conflict. If a student is experiencing exceptional
circumstances and wishes to change their housing assignment, the following guidelines apply:
● Individuals experiencing roommate/apartment mate issues are encouraged to first talk to
their roommate/apartment mate to resolve issues (and revisit Roommate/Apartment
mate agreement).
● If roommates/apartment mates are unable to resolve concerns together, residents can
communicate existing issues to their respective RA, and with their assistance, work
toward a resolution (see “Roommate/Apartment Mate Relations” section).
● If at some point a room change is deemed necessary, the respective Area Coordinator
for the village must approve all room change requests. To set up an appointment with
your Area Coordinator, please contact them via email, found on the DHRE website:
https://www.csusb.edu/housing/meet-dhre-team
● Unauthorized room changes are not permitted. Residents in violation of this policy will be
required to move back to their original rooms and are subject to disciplinary action
and/or financial assessments (see “Policies” section).
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● Housing fees could increase, decrease, or remain the same based on location of new
room assignment.
● Any room changes will be done based on space availability and housing reserves the
right to deny any room change request, as per the housing Terms and Conditions signed
by each resident.
ROOMMATE/APARTMENT MATE RELATIONS
Roommate/Apartment mates are expected to discuss expectations of living together and
complete a Roommate/Apartment Mate Agreement. By establishing ground rules early,
roommates increase chances of having a positive experience and reduce roommate conflicts.
By filling out the electronic agreement, roommates agree to abide by the standards set in the
agreement. Residents are encouraged to revisit their agreement when established standards
could be changed to create a better living environment for everyone (the agreement can be
edited when needed). If assistance is needed to handle a conflict, RAs and ACOREs are
available to help.
The Roommate/Apartment Mate Agreement can be found on the DHRE website and the
following link: https://forms.gle/CWx12vKFRV53zRY39
Tips for Roommate/Apartment Mate Success:
● Be open about your feelings and expectations of one another as roommates
● Take time to understand and get to know your roommate
● If conflicts arise, reflect on the standards that were set in the roommate agreement
● Discuss issues or concerns early, honestly, and respectfully to keep problems from
growing
● Be willing to compromise when needed
Things you and your roommates/apartment mates should talk about include:
● Communication
● Maintaining health and safety
● Cleaning
● Sharing items/space
● Lifestyle, sleeping and studying hours
GENDER INCLUSIVE HOUSING
Gender Inclusive Housing (GIH) is intended to support transgender, gender variant,
non-binary, and questioning students by providing non-binary housing options. In GIH, a
student can live with any other student regardless of sex, gender, or gender
identity/expression. As the intended purpose of GIH is to provide living options for
students who do not feel comfortable in gender binary housing, preference for GIH
spaces will be given to students who identify as transgender, gender variant, non-
binary, and/or questioning.
The Department of Housing and Residential Education (DHRE) at California State
University San Bernardino (CSUSB) values the diversity of its students, staff, and
faculty and takes all efforts to promote dignity, respect, and inclusion among all
residents. DHRE acts in concert with federal and state law, as well as California State
University (CSU) and CSUSB policies and practices. Under CSU policy, no student on
the basis of gender may be excluded from participation in or denied the benefits of any
CSU program or activity, and all students have the right to participate free from
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discrimination, harassment and retaliation. Additionally, gender is defined as inclusive of
one's gender identity and gender-related appearance and behavior regardless of
assigned sex at birth. Within this framework, DHRE seeks to meet the needs of
students of all gender identities/expressions in the best way possible. This includes
addressing students' needs regarding accommodations and harassment complaints.
For more information: https://www.csusb.edu/housing/getting-started/gender-inclusive-housing
ACCOMMODATIONS
Contact the Office of Services to Students with Disabilities (SSD) if you anticipate that you will
need an accommodation(s) for a disability. Some examples of housing accommodations include
wheelchair accessibility, in-bedroom strobe for fire alarm, grab bars in the bathroom,, and
service or assistance animals.
You will need to submit an SSD Application for Services, which you can find on their website at
www.csusb.edu/ssd or you can pick up a copy at their office. Depending on the nature of your
disability, SSD may require you to submit documentation from a licensed healthcare provider.
University Hall, Suite 183.
CONTRACT CANCELLATIONS
Your Student Housing License Agreement is a legally binding document, and all contract terms
and conditions are strictly enforced. This information is intended as a summary. Please refer to
the Student Housing License Agreement Terms and Conditions for exact contractual
stipulations. https://www.csusb.edu/housing/current-residents/resident-services/cancellation
CHECKOUT
When students have been approved to move out, they must adhere to the checkout procedures
found at https://www.csusb.edu/housing/current-residents/resident-services/moving-out
●
Academic year closing information will be shared with all residents during Spring Semester so
they can prepare in advance for checking out of their academic year assignments.
Improper Checkout
Failure to comply with move-out procedures (i.e., moving out late or not returning keys in a
timely manner) may result in an improper checkout charge of $100.00, charges for any
necessary re-keys, and/or cleaning /damage charges being billed to the student’s account.
Mail Forwarding
It is critical that you change your address with all your providers, contacts, and friends. Housing
and Residential Education is unable to forward mail delivered through USPS as of March
2020. Online mail forwarding requests will give an “invalid, business address” error. In
addition, please update your address on MyCoyote. DHRE is not responsible for any mail left
inside your mailbox.
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GUIDE TO LIVING ON CAMPUS
ROOM CONDITION INVENTORY (RCI) & DAMAGES
Prior to move-in, your assigned room and/or apartment was verified for move-in condition. As
part of the check-in procedure, it is your responsibility to document any pre-existing damage(s)
by submitting the electronic Room Condition Inventory (RCI) form. The electronic RCI form must
be submitted within 48 hours of your move in. The RCI form can be found at the following link:
https://forms.gle/NuLpkBk7iEEoVdqp7
Housing property must not be removed from the room and/or apartment. You are financially
responsible for any damages, losses and custodial issues resulting from your occupancy.
When students move out of housing, a staff member, will inspect the resident room/apartment
and note any new damages, including excessive trash. Any damages beyond normal wear and
tear identified at checkout and not previously indicated on the RCI form will be assumed to have
occurred during the student’s residency. The resident will receive a letter via email indicating
charges associated with their check out. If no individual claims responsibility for damages in
shared areas, all roommates/suite mates will be billed. (See “Community Damages” section).
Charges will appear on the student’s account.
DECORATING YOUR ROOM
Your room has been cleaned and repaired so that it is in good shape for you to move in. Save
yourself additional charges by observing the following rules:
1. All residents are encouraged to use blue painter’s tape for wall decorations or built-in
tack strips and/or cork boards (where provided).
2. Using nails, tacks, staples, or any other fasteners to hang pictures or posters on the
walls is discouraged; using nails, tacks, or staples on room doors is not allowed.
3. Using 3M strips, glue, double-sided tape, “duct” tape, or “Scotch” tape is highly
discouraged as these adhesives cause damage. Additionally, LED lights with an
adhesive backing should not be affixed to walls or ceilings as they cause damage to the
surface(s). The use of adhesives which will not discolor or pull away the paint are
permitted (permanent decals, stickers, etc.).
4. As per housing policy, posting personal materials in community bathrooms, hallways,
public areas, or public-facing areas (windows, balconies) is prohibited.
Door decorations on internal facing doors should be posted in consideration of others. If
decorations are deemed offensive and inappropriate for public areas, the resident may be asked
to take them down or modify them. Exercise care when moving furniture and belongings in and
around your room so as not to damage walls or carpeting.
ROOM TEMPERATURE AND THERMOSTATS
UNIVERSITY VILLAGE AND ARROWHEAD VILLAGE
University Village and Arrowhead Village apartments utilize an automatic digital programmable
thermostat. The thermostats must be able to monitor the temperature properly and efficiently. It
is a policy violation to place posters, covers, lamps, computers, aquariums, televisions, or any
type of heat generating device near the thermostat.
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NOTE - University Village and Arrowhead Village buildings have the air filter in the main
common area (living room/kitchen). Although maintenance will clean and replace filters, it is the
resident’s responsibility to keep the air vents clear at all times.
COYOTE VILLAGE
Coyote Village residents should complete a maintenance request to request temperature
changes. However, please be conscientious that the same heating and cooling unit connect all
rooms in a wing. Because the heating and cooling systems operate by sensing the air
temperature in your room, it is helpful to keep your windows closed on very warm and very cold
days. Covering the vents will also affect the temperature in rooms, and vents should never be
covered. It is residents’ responsibility to keep the air vents clean and clear at all times.
CSU Policy requires that buildings shall not be heated above 73° or cooled below 75°.
Tampering with this thermostat (i.e. placing lamps, candles, irons, or other heating sources on
or by it) can result in immediate removal from housing and/or charges associated with
replacement and repair. Damaging the unit and/or controls may result in charges to the resident.
If you are having trouble with your air conditioning unit, please submit a maintenance request
online at csusb.edu/housing or via the housing portal.
WINDOWS AND WINDOW SCREENS
Residents are responsible for window screens and window glass in their room/apartment.
Window screens should be kept in place at all times. Removing or tearing holes in screens is
not allowed and will result in charges. Throwing anything out of windows or at windows is a
policy violation.
Windows and screens should be closed during high wind season as high winds can break
windows. Residents assume full responsibility for damages and repairs to screens and/or glass
damaged due to negligence of not closing windows during high winds.
KEYS AND LOCKOUTS
Always carry your key with you and lock your door. Propping doors open, giving your key to
friends/others, or keeping doors unlocked invites strangers into your residence, and is a
violation of Housing policy (see “Policies and Regulations” section). If at any time your key is
lost or stolen, residents should report it immediately to the Department of Housing and
Residential Education. The cost to rekey a room or apartment is minimum $25.00 per lock (cost
may increase depending on the number of keys that need to be made).
Students will receive two “free” lockouts each year. Starting with the third lockout, a resident will
be charged $5.00 for each additional lockout. Any lockout charges will be billed to the student’s
account at the end of each semester. If a student is locked out, they can go to the village front
desk during desk hours or call the RA On Duty number for assistance.
MAINTENANCE AND CUSTODIAL
It is the goal of the Department of Housing and Residential Education to maintain each
community in good condition for current and future residents. As maintenance and repair issues
are brought to our attention, we will remedy them as promptly as possible. Custodial staff clean
all common areas and community spaces, as well as Coyote Village restrooms (not individual
rooms and apartments).
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DHRE offers maintenance service 24 hours a day for emergencies only. Maintenance requests
not classified as an emergency will be serviced within 2-3 days during normal business hours.
For after-hour and weekend emergency maintenance related items, notify the RA On Duty for
your respective Village. Maintenance emergencies may include any potential breach to building
security, flooding, loss of central heating/cooling, loss of hot water and loss of electricity.
MAINTENANCE REQUESTS
If there is a maintenance issue in your room or apartment, please submit a maintenance request
online at https://www.csusb.edu/housing/current-residents/maintenance-requests. Please
contact your village Area Coordinator or the main DHRE office at (909) 537-4155 during normal
operating hours if you have any questions. For after-hour and weekend emergency
maintenance related items, notify the RA On Duty for your respective Village.
COMMUNITY DAMAGES
At the beginning of the academic year, an assessment is conducted of each public area. Any
damages done to the community beyond normal wear and tear, which cannot be attributed to a
specific person or persons, will be billed evenly among the residents of the suite, hall, or
apartment depending on damage location. (See “Policies” section in this handbook).
TRASH AND RECYCLING
Residents are responsible for removing trash and recycling from their rooms and placing it in the
appropriate disposal locations. Leaving trash in the hallways, suites, or suite bathrooms is not
permissible and may result in charges being placed on student accounts. Coyote Village
residents can deposit individual trash in the “trash rooms” located inside their hall. Please
contact your RA for specific locations.
Arrowhead Village and University Village residents must use outdoor receptacles located in the
adjacent parking lots. Please contact your RA for specific locations. Please do not store trash in
apartment, room and/or balcony spaces. This may attract insects and animals, cause bad
odors, and is a health hazard to you, roommates, and surrounding community members.
LAUNDRY FACILITIES
There are laundry rooms located throughout the Villages. Washers and dryers are available for
use by campus residents only. Laundry machines operate by smartphone using the PayRange
app. (available through the App Store or Google Play Center). If a machine malfunction occurs
and/or if you need a refund, please notify WASH directly 1 (800) 342-5932, have the number of
the machine ready.
The Department of Housing and Residential Education assumes no responsibility for items left
in laundry rooms. Residents are responsible for removing their laundry in a timely manner.
Laundry that remains in the laundry room will be removed by the custodial staff and stored for
30 days; items of value will be given to UPD. If you are missing an item, you can contact the
main housing office at housing@csusb.edu, please include a detailed description of the item(s)
you are missing and a timeline of when the item was left in the laundry room.
Cost per load of laundry:
Wash: $1.00 Dry: $0.75
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Laundry Room Locations
● Arrowhead Village: Building between the mailboxes and Building 2
● University Village: Each floor of each building
● Coyote Village: Running Springs 1
st
floor, behind the Game Room
MAIL AND PACKAGES
DHRE provides mail and package handling services to all students living on-campus. The mail
room is, located in Coyote Village (Cajon Hall) just across from the Coyote Village Front Desk.
Once received, packages and other trackable mail are processed and can be picked up during
posted mail room hours.
If a student wishes to receive non-trackable mail and flats (for example, magazines and
newspapers), students can request a mailbox from the mail room (located in Coyote Village
near the Coyote Village front desk). Mail will be distributed to assigned mailboxes. All non-
trackable mail/flats are processed and delivered via the mail room the day they are received.
CSUSB and DHRE are not responsible for lost or stolen items, condition of mail upon receipt, or
delays in delivery or pick up.
Mail Room
Location: Coyote Village (Cajon Hall)
Telephone: (909) 537-7153
CSUSB Housing Addressing
Proper addressing is imperative to ensure mail and packages are properly processed and
quickly distributed to student residents. Please use the CSUSB Housing specific address format
provided below for mail/packages (for all residential communities, including UV).
FORMAT
EXAMPLE
{Your Name}
6000 University Pkwy.
{Building & Room #}
San Bernardino, CA 92407
Cody Coyote
6000 University Pkwy.
Cajon 253
San Bernardino, CA 92407
Mail Security
All items received by the mail room are locked in a secured area designed for student packages
and trackable mail. For optimal service, we highly recommended that packages and sensitive
mail be sent via a shipper using a tracking number and requiring a signature (i.e., UPS, FedEx,
or USPS Express Mail). It is recommended that any valuable items, such as computers and
electronics, be insured for the value of the item. Neither California State University, San
Bernardino nor the Department of Housing and Residential Education will be responsible for the
condition of a package upon receipt. When picking up any mail each student is required to show
their Coyote ID or some type of photo ID that matches the name on the package.
Amazon Locker
The campus Amazon Locker (BOBA) is available for use 24/7 or as determined by Amazon.
PARKING
Parking is enforced 24 hours a day, 7 days a week across campus by CSUSB Parking and
Transportation Services. All residents must purchase a parking permit in order to park on
campus. Residents have the option to purchase a resident pass, in lieu of a general pass, to
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park in resident reserved parking (along with general parking). Parking, including resident
parking, is managed by CSUSB Parking and Transportation Services; please visit their site for
more information: www.csusb.edu/parking
USING TECHNOLOGY WHEN LIVING ON CAMPUS
INTERNET
Wireless internet access is included as part of the telecommunication services provided to all
students on campus, including within campus housing. Residents should familiarize themselves
with the Acceptable Use Policy for Electronic Communications at www.csusb.edu/policies prior
to using these resources. Any concerns or issues with the internet must be reported to CSUSB
Information Technology Services (ITS) at (909) 537-7677 or support@csusb.edu. ITS provides
24/7 technology support for campus, including for campus housing. For more information on
campus ITS: https://www.csusb.edu/its
Residents cannot connect to the CSUSB network with a router.
All users in student housing are required to authenticate in order to gain access to the Internet.
The authentication protocol will ask the user for a valid Coyote ID and password. In order to
gain access to the Internet from either a wired or wireless connection from the housing area,
users need to launch their preferred web browser, which will automatically be redirected to an
authentication service.
If you have any questions regarding the necessary equipment, installation or you are having
difficulty with your Coyote ID, password, or email please call (909) 537-7677.
Connecting Smart TVs, Gaming Consoles and Media Streaming Devices
These devices cannot sign directly in to the wireless networks on campus and need additional
configurations to connect. For a wireless connection, these devices use the 'CSUSB-DEVICES'
wireless network.
To start the connection process, you must first fill out the Connect Device to Campus Network
form (https://www.csusb.edu/housing/life-campus/maintenance-and-technology-
requests/connect-device-campus-network). Please read the instructions and fill the form out
completely. Click submit and wait to be contacted by the Technology Support Center.
Arrowhead, Coyote and University Village allow for connecting devices via a wireless or wired
connections. Each bedroom has ONE available wired connection for student use. Ethernet
cable is not provided. To get to the internet, your device must be able to connect to a wireless
network.
For a list of approved devices please view our CSUSB Housing Device List
(https://www.csusb.edu/sites/default/files/HousingDevicesList.pdf).
