COMPANY PROFILE:
The White Room is a private event venue located in historic downtown St. Augustine on the waterfront.
For each event hosted we focus on providing a unique event as well as upscale food and beverage
service requiring attention to detail and the highest level of customer service.
JOB DESCRIPTION
Position: Catering Sales Manager
Reports To: Senior Catering Sales Manager and Event Director
POSITION OVERVIEW
The Catering Sales Manager will contribute to generating new catering business leads and servicing
existing contracts. It is the primary responsibility of the Catering Sales Manager to generate revenue by
generating leads and converting them to sales with a heavy concentration in the wedding, corporate,
local and social markets. This position will be responsible for contracting and closing wedding,
corporate and social catering business. The Catering Sales Manager will offer personalized solutions
for our clients and enhance our reputation and business by working with our Banquet Operations Team
to ensure we exceed our clientele’s expectations. The Catering Sales Manager is responsible for
assembly and completion of assigned event’s file and organization of event details. Minimum two years
luxury / upscale catering sales experience is required, preferably in the hotel/resort/wedding market.
The ideal candidate will possess extraordinary networking and client relation skills and good knowledge
of the local catering market, including the wedding, corporate, and social market. The candidate must
possess excellent written and verbal communication skills. Creativity and passion are essential. Work
is performed in an office and venue environment that is very fast paced. Requires the ability to multi-
task and complete tasks in a timely and accurate manner. The ideal candidate must be extremely
organized, personable and enthusiastic. The Catering Sales Manager represents the company at the
event as well as to our clients and other business partners and as such will maintain the highest level of
professionalism and customer service. Majority of weekend nights required.
RESPONSIBILTIES
* Produces sales based on leads via incoming phone calls, email inquiries, or internal referrals with the
purpose of converting that lead to a sale. Produces sales based on previous clients renewing annual
events.
* Understands all details pertaining to the wedding, corporate, social, local, and small group market.
* Works directly with clients, wedding planners, and meeting planners gathering necessary information
for menu planning, floor plan, room set up, timelines, rental orders, decor, cost and billing details and
any other requirements pertinent to their event in a timely manner and assist with those items as
necessary.
* Greets client and assists Event Manager in conducting tastings, working in the best interest of The
White Room regarding flow of event, layout of food stations and design of menu befitting of company
standards.
* Coordinates menus, staffing and implementation of all group F&B events: preparation and distribution
of specifications sheets (BEOs) on each function and catering schedule.
* Creates BEOs for distribution, leads BEO discussion for assigned events. Responsible for follow-up
circulation and timely communication with proper departments.
* Reviews and approves all group banquet checks.
* Manage food service during event to ensure proper service by staff, providing good communication
with and working cooperatively with the culinary team.
*Interacts effectively with sales, kitchen, vendors, competitors, catering associations to ensure
guest satisfaction.
* Reviews and approves all group banquet checks. The Catering Sales Manager is responsible for the
final BEO calculations and final payment when adding food or beverage for the night of for extra guests
or extra items.
* Completes Event Report, post-event file and submits all invoices, receipts and closing inventories to
appropriate Event Director. Records Actual guest count in Company Software.
* Maintains complete and in-depth files on all future and past events and private parties as directed by
departmental standards.
* Practices and observes safety rules and regulations and encourage other to do the same.
* Participates in staff meetings; attends classes to expand product knowledge and sales efficiencies.
* Promotes a pro-active work environment that creates an atmosphere of teamwork and quality service.
* Promotes positive guest relations, making every effort to accommodate any guest's reasonable request.
During the event, the Catering Sales Manager & Events Manager are the client's first point of contact.
* Will work cooperatively with outside vendors to conduct business professionally and in the best
interest of The White Room.
* Performs other job related duties as assigned.
Job Requirements: REQUIRED SKILLS
* MUST HAVE hospitality & food/beverage manager experience. A minimum of 2 years
Catering Sales Management/Event Management background required.
* Enjoys asking for business and closing sales.
* Enjoys a team sales approach.
* Exceptional detail in follow-up.
* Clear, concise written and verbal communication skills.
* Strong customer service orientation and skills.
* Ability to prioritize and organize work assignments; delegate work when appropriate.
* Ability to focus attention on details. Must be extremely detail oriented and organized.
* Excellent listening skills.
* Flexible work schedule.
* Ability to multi task and prioritize.
* Ability to enforce The White Room standards, policies and procedures with assigned staff.
* Ability to motivate assigned staff and maintain a cohesive team.
* Ability to direct performance of assigned staff and follow up with corrections when necessary.
* Ability to be a clear thinker, analyze and resolve problems, exercising good judgment.
* Ability to exert physical effort in transporting and placement of tables, chairs, podiums and other event
equipment.
* Ability to work without direct supervision.
* Ability to work cooperatively and professionally with other departments, with respect to the chain of
command.
* Must possess mature, professional demeanor to interact with vendors, staff and guests.
* Is onsite for events to greet clients and ensure expectations are met (this position requires working
nights and weekends).
* Must have a working knowledge of Microsoft Office, Word and Excel.
* Proficient with Social Media/Networks.
Education Requirements
* High School diploma or equivalent required; Bachelor's Degree preferred
* Hospitality Management Degree beneficial MUST HAVE hospitality & food/beverage sales experience
included in resume. Email resume only. No phone calls please.
Compensation: $35,000-$50,000+ depending on experience. Health Insurance after 90 days.
