What your policy covers
This is a return to invoice price gap insurance policy. It is designed to cover the
difference between the net invoice price of your vehicle at the start date of this
policy and your motor insurance settlement amount in the event of a total loss.
Please note
The maximum total benefit payable under this policy will not exceed the
amount stated on the certificate of insurance.
If you receive a benefit from this policy as a result of your vehicle being
declared a total loss, it will also cover £100 towards the excess payable under
your motor insurance policy.
Important information
You must contact Volkswagen Insurance (gap insurance claims department)
prior to accepting any settlement offer from your motor insurance company.
If you do not contact Volkswagen Insurance the total loss settlement will be
based on the market value.
Eligibility for cover
You will be eligible for the return to invoice price gap insurance cover
provided:
Your vehicle you are purchasing:
a) is your vehicle specified on the certificate of insurance;
b) is listed in Glass’s Guide (industry standard vehicle price guide); and
c) is principally used in the United Kingdom.
The eligible vehicle must not be:
a) any commercial vehicle over 3.5 tonne; or
b) any imported vehicle unless manufactured as right hand drive and
purchased from an authorised United Kingdom distributor; or
c) used for any type of competition or rallies, racing, any type of track day,
off road, speed testing, pacemaking, or reliability trials, commercial
business use of hire and reward including and not limited to taxi, courier
services and private hire; or as an emergency vehicle; or
d) driven by any person not holding a valid current licence to drive the vehicle.
You must also be insured at all times under a United Kingdom motor insurance
policy which provides comprehensive cover.
Period of insurance
Cover under this policy lasts until the earliest of the following:
a) 36 months from the start date; or
b) date on which your vehicle is sold or transferred to a new owner; or
c) the date a claim is paid in respect of your vehicle under this policy; or
d) repossession; or
e) cancellation of the policy.
Please note that this policy cannot be renewed.
Significant features and benefits of the policy
If in the event your vehicle suffers a total loss within the territorial limits during
the period of insurance and is written off by your motor insurance company
this policy is designed to cover the difference between the net invoice price
of your vehicle at the start date and your motor insurance settlement figure.
The maximum total benefit payable under this policy in the event of a total loss
will not exceed the amount stated on the certificate of insurance.
Important information
You must contact Volkswagen Insurance (gap insurance claims department)
prior to accepting any settlement offer from your motor insurance company.
If you do not contact Volkswagen Insurance the total loss settlement will be
based on the market value.
Significant conditions and exclusions
This section contains a brief summary and a selection of the conditions and
exclusions of your policy.
• Important information
In the event of the total loss of your vehicle occurring within the territorial
limits during the period of insurance you should not accept any settlement
offer made by the motor insurance company or third party motor insurance
company until you have contacted Volkswagen Insurance (gap insurance
claims department) and they have given you permission to accept the
settlement offer.
• Ifyouacceptasettlementofferfromthemotorinsurancecompanyor
third party motor insurance company prior to, or without the consent
of Volkswagen Insurance then Volkswagen Insurance will settle your
claim based on the market value at the date of total loss and not on the
settlement figure offered by the motor insurance company or third party
motor insurance company. (Condition No.1).
• Intheeventofatotallossyoumust contact and advise Volkswagen
Insurance if you are not pursuing the total loss through the motor insurance
company, but with a third party. If the total loss is being handled by a third
party then all terms and conditions in connection with the motor insurance
company will still apply. (Condition No.2).
• Themaximumnetinvoicepriceofyourvehiclemustnotexceedtheamount
stated on the certificate of insurance. (Condition No.3).
• Intheeventofthetotallossofyourvehicleoccurringwithintheterritorial
limits during the period of insurance, you must check with your motor
insurance company to confirm:
- if you are entitled to a brand new replacement vehicle if your vehicle
was a new vehicle at the start date of the policy; or
- if you are entitled to a replacement vehicle if your vehicle was not a
new vehicle at the start date of the policy.
In the event that you decline the motor insurance company’s condition of
a brand new replacement vehicle or replacement vehicle, then the Insurer
reserves the right to settle the claim:
- by using the cost of a brand new replacement vehicle as at the date of
loss by reference to Glass’s Guide retail value as the insured value if
your vehicle was a new vehicle as at the start date of the policy; or
- by using the cost of Glass’s Guide retail value as at the date of loss as
the insured value if your vehicle was not a new vehicle at the start date
of the policy.
In the event that you decline the motor insurance company’s condition of
a brand new replacement vehicle or replacement vehicle this may result in
no benefit being paid to you in the event of a total loss. (Condition No.4).
• Yourpolicyisnottransferabletoanysubsequentownerofyourvehicleor
to any other vehicle. (Condition No.5).
Return to invoice price gap insurance
policy summary
This document is a brief summary of the policy you have purchased. It does not contain the
full terms and conditions of your policy. For those, please refer to your policy document.
• Intheeventofatotalloss,thetotallossmustberecordedandregistered
as salvage categories A, B, C or D as set out in the United Kingdom
Insurance Industry’s Code of Practice for the Disposal of Motor Vehicle
Salvage. (Condition No.13).
• Unlessyoucancelthepolicywithin14daysfromthestartdateofthepolicy
you will not be entitled to any refund of premium thereafter. (Cancellation).
No benefit will be payable under this policy in the event of a total loss:
• Inrelationtotheft,ifatthetimeoflossordamageyourvehiclewas
unoccupied with the ignition key or removable ignition device in or on your
vehicle. (Exclusion No.1).
• Ifthedriverofyourvehicleisintoxicatedbyalcoholorundertheinfluenceof
drugs not prescribed by a registered medical practitioner. (Exclusion No.3).
• Ifthemotorinsurancecompanyreplacesyourvehiclespecifiedonthe
certificate of insurance. (Exclusion No.6).
• Ifthetotallossofyourvehiclehasbeenrecordedandregisteredas
category X because your vehicle has been listed as not being damaged on
the HPI register, or may have very little damage. (Exclusion No.10).
For the full details of the conditions, exclusion and definitions as defined
please refer to your policy document.
Cancellation
Provided no claims are known or reported, you can cancel your policy within
thefirst14daysandobtainafullrefundofpremiumatnocosttoyou.After
this cooling off period you can cancel your policy at any time, and provided
no claims have been made or reported you will be entitled to a pro rata
refund of premium. For cancellations made outside of the initial cooling off
period a £35 administration fee will apply.
Making a claim
If you need to make a claim please contact:
Volkswagen Insurance
Gap Insurance claims department
PO Box 520
Bristol
BS349BW
Telephone:08448751623
Youmustgivealltheinformationthatwerequirewithin30calendardays
of opening a claim. If you do not then no benefit will be paid in respect of
the claim, unless you have previously contacted us and we have agreed an
extension or other exceptional circumstances apply.
For further information please refer to the ‘MAKING A CLAIM’ section of your
policy document.
Data Protection information
Some or all of the information which you supply to the Insurer or Volkswagen
Insurance in connection with this policy will be held on their computer records
to help with the administration of the policy. It may be used for underwriting
or, claims purposes by the Insurer or Volkswagen Insurance. It may be used
for marketing purposes by Volkswagen Insurance. Your information may be
transferred outside of the European economic area. This will only happen when
it is necessary for the conclusion, or performance of a contract that is entered
intoatyourrequest,orinterest,orforadministrative,ormarketingpurposes.
If you do not want your details to be used for marketing purposes or if you
requireacopyofthepersonalinformationVolkswagenInsuranceholdabout
you,youcanrequestthisbywritingtoVolkswagenInsurance.
Customer care information
Our aim is to get it right, first time, every time. If we make a mistake we will
tryandputitrightpromptly.Wewillalwaysconfirmtoyouthereceiptofyour
complaint within five working days and do our best to resolve the problem
within four weeks. If we cannot, we will let you know when an answer may be
expected. If we have not resolved your issue within eight weeks we will provide
you with information about the Financial Ombudsman Service (FOS).
Please contact us at:
Customer Satisfaction Manager
Volkswagen Insurance
PO Box 520
Bristol
BS349BW
Using the complaints procedure or referral to the Financial Ombudsman
Service does not affect your legal rights.
Any telephone calls made in connection with this policy may be monitored or
recordedtoassistwithstafftrainingandforqualitycontrolpurposes.
If you suffer from any disability affecting your ability to read this policy
summary please contact, or arrange for some person, on your behalf, to
contact Volkswagen Insurance for assistance.
Mapfre Asistencia is covered under the Financial Services Compensation
Scheme. This provides compensation in case any of its members are unable,
in specified circumstances, to meet any valid claims under their policies.
90%oftheclaimwillbemetwithnoupperlimit.
Compensation is only available to commercial customers in limited
circumstances. Further information can be obtained from the Insurer, or from
the Financial Services Compensation Scheme at the following address:
Financial Services Compensation Scheme
7thFloor,LloydsChambers,1PortsokenStreet,LondonE18BN
Insurer of this policy
Mapfre Asistencia Compañia Internacional de Seguros y Reaseguros,
Sociedad Anonima. Registered address: Alpha House, 5th Floor,
24ALimeStreet,LondonEC3M7HS.Companynumber:FC021974.
Branchnumber:BR008042.
Administrator of this policy
This policy is administered by: Abraxas Insurance Administration Services
Ltd,POBox520,BristolBS349BWusingthename“VolkswagenInsurance”.
“VolkswagenInsurance”isatradingnameofVolkswagenFinancialServices
LimitedofBrunswickCourt,YeomansDrive,Blakelands,MiltonKeynesMK14
5LR and Abraxas Insurance Administration Services Limited uses the name
“VolkswagenInsurance”andthestyleandlogoassociatedwiththatnameby
agreement with Volkswagen Financial Services (UK) Limited.
VW01R12/11
Return to invoice price gap
insurance policy
Definitions
In this Policy the following expressions shall have the following meanings:
‘Volkswagen Insurance’ means Abraxas Insurance Administration Services Limited, PO Box 520,
Bristol BS34 9BW.
‘Date of Loss’ means the date of the incident occurring to the Your Vehicle which results in the Motor
Insurance Company paying a claim for Total Loss.
‘Eligible Vehicle’ means:
a) a vehicle specified on the certificate of insurance; and
b) listed in Glass’s Guide (industry standard vehicle price guide); and
c) principally used in the United Kingdom.
The Eligible Vehicle must not be:
a) any commercial vehicles over 3.5 tonne; or
b) any imported vehicle unless manufactured as right hand drive and purchased from an authorised
United Kingdom distributor; or
c) used for any type of competition or rallies, racing, any type of track day, off road, speed testing,
pacemaking, or reliability trials, commercial business use of hire and reward including and not
limited to taxi, courier services and private hire; or as an emergency vehicle; or
d) driven by any person not holding a valid current licence to drive the Your Vehicle.
‘Insurer’ means MAPFRE ASISTENCIA Compañia Internacional de Seguros y Reaseguros Sociedad
Anonima, Registered address: Alpha House, 5th Floor, 24A Lime Street, London EC3M 7HS. Company
number: FC021974. Branch number: BR008042.
‘Market Value’ means the Market Value of the Your Vehicle (excluding contents) as at the Date of Loss
by reference to Glass’s Guide retail value. The Market Value will be adjusted, if Volkswagen Insurance
considers it necessary to request an assessors report, due to improvements on the Your Vehicle’s options
or accessories.
‘Motor Insurance Company’ means an authorised United Kingdom motor insurer which is providing
Motor Insurance to You.
‘Motor Insurance’ means a comprehensive policy of Motor Insurance issued by an authorised United
Kingdom Motor Insurance Company which insures against accidental or malicious damage (including
fire and theft) to Your Vehicle and which is maintained in Your name or a nominated / authorised driver
throughout the Period of Insurance.
‘Motor Insurance Settlement’ means the pre-incident value of Your Vehicle as assessed by the Motor
Insurance Company excluding any deductions for damage not associated with the Total Loss Claim.
‘Negative Equity’ means any outstanding debt transferred from a previous vehicle.
‘Net Invoice Price’ means the price paid by You for Your Vehicle including all factory fitted accessories
and any discount given but excluding retailer fitted accessories, road fund licence, new vehicle
registration fee, fuel, paintwork and / or upholstery protection kits, insurance premiums (including this
Premium), warranty premiums and any such associated costs and any Negative Equity.
‘New Vehicle’ means an Eligible Vehicle purchased by You and You being the first registered owner of
Your Vehicle.
‘Period of Insurance’ means the period from the Start Date until the earliest of the following dates:
a) 36 months from the Start Date; or
b) the date on which Your Vehicle is sold or transferred to a new owner; or
c) the date a claim is paid in respect of Your Vehicle under this policy; or
d) repossession; or
e) cancellation of the Policy.
‘Policy’ means this written agreement with the Insurer to provide return to invoice price gap insurance
to You.
‘Premium’ means the amount payable by You (and any taxes or charges thereon) for cover under
this Policy.
‘Start Date’ means the date cover commences as shown on the certificate of insurance. This will be the
date on which You take delivery of Your Vehicle.
‘Supplying Outlet’ means the Volkswagen retailer that supplied Your Vehicle to You.
‘Territorial Limits’ means United Kingdom, the Channel Islands, the Isle of Man, all member countries of
the European Union, Andorra, Croatia, Iceland, Liechtenstein, Norway and Switzerland. It also includes
travelling, including loading and unloading, between these countries by air, rail or sea.
‘Total Loss’ means Your Vehicle is the subject of accidental or malicious damage, fire or theft to the
extent that Your Vehicle is beyond economical repair and has been recorded and registered as salvage
categories A, B, C or D and a claim is paid as full and final settlement under the Motor Insurance, or
third party Motor Insurance Company.
‘You’ and ‘Your’ are the individual or company specified on the certificate of insurance who/which is
purchasing an Eligible Vehicle, has applied and been accepted for cover under this Policy and has paid
the Premium or is paying the Premium by monthly instalments (and has not cancelled during any cooling
off period).
‘Your Vehicle’ means an Eligible Vehicle purchased by You being the vehicle specified on the certificate
of insurance.
Benefit
Important information
Yo u must contact Volkswagen Insurance (gap insurance claims department) prior to accepting any
Motor Insurance Settlement offer made by the Motor Insurance Company. If You do not contact
Volkswagen Insurance the Total Loss settlement will be based on the Market Value.
In the event of the Total Loss of Your Vehicle occurring within the Territorial Limits during the Period of
Insurance the Insurer agrees to pay You the amount by which the Net Invoice Price exceeds the Motor
Insurance Settlement
The maximum total benefit payable under this Policy will not exceed the amount stated on the certificate
of insurance.
If the Total Loss of Your Vehicle results in a benefit being paid under this Policy, the benefit will also
include up to £100 towards the excess under the Motor Insurance.
Conditions
1. If You accept a settlement offer from the Motor Insurance Company or third party Motor Insurance
Company prior to, or without consent from Volkswagen Insurance then Volkswagen Insurance will
settle Your claim based on the Market Value at the date of Total Loss and not on the settlement figure
offered by the Motor Insurance Company or the third party Motor Insurance Company.
2. In the event of a Total Loss You must contact and advise Volkswagen Insurance if You are not
pursuing the Total Loss through the Motor Insurance Company, but with a Third Party. If the Total
Loss is being handled by a Third Party then all Terms and Conditions in connection with the Motor
Insurance Company will still apply.
3. The maximum Net Invoice Price of Your Vehicle must not exceed the amount stated on the certificate
of insurance.
4. In the event of the Total Loss of Your Vehicle occurring within the Territorial Limits during the Period of
Insurance, You must check with the Motor Insurance Company to confirm:
- if You are entitled to a brand new replacement vehicle if Your Vehicle was a New Vehicle at the
Start Date of the Policy; or
- if You are entitled to a replacement vehicle if Your Vehicle was not a New Vehicle at the Start Date
of the Policy.
In the event that You do decline the Motor Insurance Company’s condition of a brand new
replacement vehicle or replacement vehicle, then the Insurer reserves the right to settle the claim:
- by using the cost of a brand new replacement vehicle as at the Date of Loss by reference to
Glass’s Guide retail value as the Market Value if Your Vehicle was a New Vehicle as at the Start
Date of the Policy; or
- by using the cost of Glass’s Guide retail value as at the Date of Loss as the Market Value if Your
Vehicle was not a New Vehicle at the Start Date of the Policy.
In the event that You decline the Motor Insurance Company’s provision of a brand new replacement
vehicle or replacement vehicle this may result in no benefit being paid to You in the event of a Total
Loss in respect of this Policy.
5. The Policy is not transferable to any subsequent owner of Your Vehicle.
6. If material information provided to the Insurer or Volkswagen Insurance by You or anyone acting on
behalf of You is inaccurate or if You fail to disclose any information which might reasonably affect the
Insurer’s decision to provide insurance under this Policy, Your right to any benefit under this Policy will
end.
7. If any information under this Policy is fraudulent or is intended to mislead the Insurer or Volkswagen
Insurance or if fraudulent or misleading means are used by the You or anyone acting on Your behalf
to obtain benefit under this Policy, Your right to any benefit under this Policy shall end and the Insurer
shall be entitled to recover any benefit paid, and costs incurred as a result of any such fraudulent or
misleading means.
8. If the risk covered by this Policy is also covered by any other insurance or warranty then the Insurer
shall only be responsible for paying a fair proportion of any benefit which it would otherwise be due
to pay under this Policy.
9. Unless written permission to the contrary is given by Volkswagen Insurance cover under this Policy
must be purchased within 30 days of the delivery of Your Vehicle.
10. This Policy is not renewable.
11. The parties hereto are free to choose the law applicable to this insurance contract. However, unless
specifically agreed to the contrary, this insurance shall be subject to English Law and the jurisdiction
of the English courts.
12. In the event of a claim under this policy, if the premium is paid by monthly instalments, then any
outstanding premiums will be deducted from the benefit payable.
13. In the event of a Total Loss, the Total Loss must be recorded and registered as salvage categories A,
B, C or D as set out in the United Kingdom Insurance Industry’s Code of Practice for the Disposal of
Motor Vehicle Salvage.
Important information
In the event of the Total Loss of Your Vehicle occurring within the Territorial Limits during the Period of
Insurance You should not accept any settlement offer made by the Motor Insurance Company or the
third party Motor Insurance Company until You have contacted Volkswagen Insurance (gap insurance
claims department) and they have given You permission to accept the settlement offer. (Please refer to
the ‘MAKING A CLAIM’ section of this document.)
Exclusions
This insurance does not cover any claim:
1. in relation to theft, if at the time of the loss or damage Your Vehicle was unoccupied with the
ignition key or other removable ignition device in or on Your Vehicle;
2. in relation to the salvage value of Your Vehicle in the event of a Total Loss where You are not
required to transfer the ownership of Your Vehicle to the Motor Insurance Company;
3. in respect of any Total Loss by accident when the driver of Your Vehicle is intoxicated by
alcohol or under the influence of drugs not prescribed by a registered medical practitioner;
4. arising from war, invasion, acts of foreign enemies, hostilities (whether war be declared or
not), civil war, rebellion, revolution, insurrection, acts of terrorism, military or usurped power
or confiscation or nationalisation or requisition or destruction of or damage to property by or
under the order of any government or public or local authority;
5. directly or indirectly caused by or contributed to or arising from ionising radiation,
contamination by radioactivity from any nuclear fuel or from any nuclear waste, from the
combustion of nuclear fuel or the radioactive toxic explosive or other hazardous properties of
any explosive nuclear assembly or nuclear component thereof;
6. if the Motor Insurance Company replaces Your Vehicle specified on the certificate of
insurance;
7. in relation to Negative Equity;
8. for any VAT element on any commercial vehicle;
9. for any discount given by the Supplying Outlet; or
10. if the Total Loss of Your Vehicle has been recorded and registered as Category X because Your
Vehicle has been listed as not being damaged on the HPI register, or may have very
little damage.
Making a claim
Warning:
You must contact Volkswagen Insurance prior to accepting any offer made by the Motor
Insurance Company or third party Motor Insurance Company.
Volkswagen Insurance may seek to have the Motor Insurance offer or the offer of the Third
Party Motor Insurance Company increased if in its absolute discretion it does not consider such
offers to be reasonable.
If You accept an offer from the Motor Insurance Company or third party motor insurance
company prior to contacting Volkswagen Insurance this will result in any benefit due under this
Policy being reduced as the Market Value of Your Vehicle (excluding contents) as at the Date of
Loss will be calculated by reference to Glass’s Guide retail value.
1. In the event of a claim please contact:
Volkswagen Insurance
Gap insurance claims department
PO Box 520
Bristol
BS34 9BW
Telephone: 0844 875 1623
2. Details of the claim will be registered by telephone. A claims declaration form will be sent
to You to sign. You will need to return the signed declaration form to Volkswagen Insurance
with the following:
a) the motor insurance certificate and schedule;
b) the Motor Insurance Company’s, or third party Motor Insurance Company Total Loss
offer letter; and
c) the original purchase invoice in respect of Your Vehicle.
3. If the information above is not given to Volkswagen Insurance within 30 calendar days of
opening a claim then, unless the claimant has previously contacted Volkswagen Insurance
and Volkswagen Insurance has agreed an extension, or other exceptional circumstances
apply, no benefit will be paid in respect of the claim.
Premiums
Any collection of monthly premiums will be undertaken by third party administrator.
Customer care
Our aim is to get it right, first time, every time. If we make a mistake we will try and put it right
promptly. We will always confirm to You the receipt of Your complaint within five working days
and do our best to resolve the problem within four weeks. If we cannot, we will let You know
when an answer may be expected. If we have not sorted out the situation within eight weeks we
will provide You with information about the Financial Ombudsman Service.
Please contact us at:
Customer Satisfaction Manager
Volkswagen Insurance
PO Box 520
Bristol
BS34 9BW
Using the complaints procedure or referral to the Financial Ombudsman Service does not affect
Your legal rights.
Any telephone calls made in connection with this Policy may be monitored or recorded to assist
with staff training and for quality control purposes.
If You suffer from any disability affecting Your ability to read these Policy Terms and Conditions
and / or to take any action under them please contact, or arrange for some person on Your
behalf, to contact Volkswagen Insurance.
Abraxas Insurance Administration Services Limited uses the name ‘Volkswagen Insurance’ and the
associated style and logo by agreement with Volkswagen Financial Services (UK) Limited.
Compensation
Mapfre Asistencia is covered under the Financial Services Compensation Scheme. This provides
compensation in case any of its members are unable, in specified circumstances, to meet any valid
claims under their policies. 90% of the claim will be met with no upper limit. Compensation is only
available to commercial customers in limited circumstances. Further information can be obtained
from the Insurer, or from the Financial Services Compensation Scheme at the following address:
Financial Services Compensation Scheme
7th Floor, Lloyds Chambers,
1 Portsoken Street, London E1 8BN.
Data protection
Some or all of the information which You supply to the Insurer or Volkswagen Insurance in
connection with this Policy will be held on their computer records to help with the administration
of the Policy. It may be used for underwriting or, claims purposes by the Insurer or Volkswagen
Insurance. It may be used for marketing purposes by Volkswagen Insurance. Your information
may be transferred outside of the European economic area. This will only happen when it is
necessary for the conclusion, or performance of a contract that is entered into at Your request, or
interest, or for administrative, or marketing purposes.
If You do not want Your details to be used for marketing purposes or if You require a copy of the
personal information Volkswagen Insurance hold about You, You can request this by writing to
Volkswagen Insurance.
Cancellation
You have a right to cancel cover and to receive a full refund of Premium under this Policy
provided no claims are known or reported by giving written notice of cancellation within 14
days from the Start Date to Volkswagen Insurance, PO Box 520, Bristol BS34 9BW quoting the
certificate number on the certificate of insurance. After this cooling off period You may cancel this
policy at any time and provided no claims have been made or reported You will be entitled to a
pro rata refund of premium. Any cancellation made after the initial 14 day cooling off period will
be subject to a £35 administration fee, which will be deducted from any refund allowed.
Transfer of policy
In the event that the Your Vehicle listed on the certificate of insurance is declared a Total Loss
by the Motor Insurance Company and the Motor Insurance Company has provided You with
a replacement vehicle You may transfer this Policy to the replacement vehicle subject to the
following conditions and exclusions:
Conditions
1. The Total Loss must occur within the Period of Insurance.
2. Your Vehicle must have been declared a Total Loss and recorded and registered as salvage
categories A, B, C or D as set out in the United Kingdom Insurance Industry’s Code of
Practice for the Disposal of Motor Vehicle Salvage.
3. The replacement vehicle must have been provided by the Motor Insurance Company in
settlement of a claim for the Total Loss of Your Vehicle.
Irrespective of the invoice price of the replacement vehicle being higher or lower than Your
Vehicle then the original Net Invoice Price or Glass’s Guide retail value will be used to calculate
the benefit of any future claim.
4. The Start Date of the Policy will not change.
5. The period of insurance of the Policy will not change.
6. You must request for the Policy to be transferred in writing within 30 days after You take
delivery of the replacement vehicle from the Motor Insurance Company.
Exclusions
This Policy cannot be transferred;
1. to any vehicle that is replacing a vehicle that You are not satisfied with, except where the
Your Vehicle needs to be returned to the original Supplying Outlet due to merchantable
quality issues and is replaced by the original Supplying Outlet;
2. to any vehicle after Your Vehicle has been subject to a Total Loss for which You have
received a cash settlement from the Motor Insurance Company instead of a replacement
vehicle; or
3. if the Total Loss of Your Vehicle has been recorded and registered as Category X because
Your Vehicle has been listed as not being damaged on the HPI register, or may have very
little damage.
How to transfer
If You need to transfer the policy, please contact Volkswagen Insurance:
Volkswagen Insurance
PO Box 520
Bristol
BS34 9BW
Telephone: 0844 875 1623
The following will need to be provided if the Policy is to be transferred to a replacement vehicle:
- a fee of £20.00;
- a copy of Your Vehicle invoice; and
- a copy of the invoice for the replacement vehicle.
VW01R 12/11