Significant features and benefits of the policy

If your car is written off or stolen and not recovered, Audi Gap

Insurance helps to bridge the gap between the settlement amount

from your motor insurer and the original purchase price of your car or

the outstanding finance.

What your policy covers

As a combined product, the policy will pay either of the following

benefits, whichever is the greatest.

1. Return to Invoice Cover

the date of total loss. Claims paid under this section of your policy

will be paid to the finance company.

If you select cover for accessories fitted by the Audi Centre, we will

pay up to the limit shown on your Certificate of Insurance.

Any payment under this policy, will also include up to £250 towards

your motor insurance policy excess.

Please note, the most we will pay is shown on your Certificate

of Insurance.

Eligibility for cover

You will be eligible for cover under the policy providing your vehicle is:

b) An imported vehicle unless manufactured as right hand drive and

purchased from an authorised United Kingdom distributor

c) Used for any type of competition or rallies, racing, any type of

track day, off road, speed testing, pacemaking, or reliability

trials, commercial business use of hire and reward including and

not limited to taxi, courier services and private hire; or as an

emergency vehicle

Your vehicle must also be insured at all times under a comprehensive

motor insurance policy issued in the United Kingdom and you must be

the registered keeper/owner of the vehicle.

e) Repossession

f) Cancellation of the policy

Please note that Outstanding Finance Cover will expire when the

finance agreement has been paid off in full or has reached the

scheduled expiry.

Significant conditions and exclusions

This section is a brief summary of the conditions and exclusions of

the Audi Gap Insurance Cover Booklet.

• You must contact Audi Gap Insurance before you accept a total

loss settlement offer from your motor insurer. If you accept

an offer without our agreement then we reserve the right to

settle your claim based on the market value of your vehicle, as

determined by the Glass’s Guide retail transacted value.

the claim using Glass’s Guide valuation. This may result in a claim

not being paid.

• Your policy is not transferable unless your motor insurer provides

you with a replacement vehicle in settlement of a claim, or where

the Audi Centre replace your vehicle due to merchantable quality

issues.

• In the event of a total loss, the vehicle must be recorded and

registered as salvage categories A, B, C or D.

In the event of the following, no claim will be paid if:

• The vehicle is stolen, whilst unattended and the keys are in or on

Your right to cancel

If this cover does not meet your requirements or should you decide

to cancel for any reason within a period of 30 days of receipt of the

policy documents, you can obtain a full refund of the premium paid,

provided no claims are known or reported.

After the 30 day period you can cancel your cover and be entitled to a

pro rata refund, less an administration fee of £35, provided no claims

are known or reported.

How to make a claim

Please contact the Audi Gap Insurance Claims Department at:

payment being made. Further information can be found in the “How

to make a claim” section of the Audi Gap Insurance Cover Booklet.

Return to Invoice Price and Outstanding Finance Gap Insurance Policy Summary

This Policy Summary provides you with an overview of cover along with information about how to make a claim or cancel your policy.

Full terms and conditions of the policy can be found in the Audi Gap Insurance Cover Booklet.

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How to make a complaint

If you have a complaint, please contact our Customer Satisfaction

Manager at:

Service within 6 months of the date of the Claims Administrator’s

final response at:

The Financial Ombudsman Service, Exchange Tower, London, E14 9SR

By telephone: 0800 023 4567

For more information please visit www.financial-ombudsman.org.uk

This procedure does not affect your statutory rights and is in addition

to any other rights you may have to take legal proceedings.

Getting in touch

You can contact us at:

Audi Gap Insurance

If you suffer from any disability affecting your ability to read this

policy summary please contact, or arrange for some person, on your

behalf, to contact Audi Gap Insurance for assistance.

Who provides Audi Gap Insurance

Audi Financial Services is a trading name of Volkswagen Financial

Services (UK) Limited (“VWFS UK”), registered in England and Wales.

Audi Gap Insurance from Audi Financial services is underwritten by

MAPFRE Asistencia Compañìa Internacional de Seguros y Reaseguros

Sociedad Anonima (“MAPFRE”), authorised by Dirección General de

Seguros y Fondos de Pensiones and subject to limited regulation by

checked on the Financial Services register at www.fca.org.uk/firms/

systems-reporting/register or by calling 0800 111 6768. VWFS UK

is not part of the same corporate group as MAPFRE and Abraxas

Insurance Administration Service Limited.

MAPFRE ASSISTENCIA is covered under the Financial Services

Compensation Scheme. If we are unable to meet some of our

liabilities and you make a valid claim, you may be entitled to

compensation from the FSCS, depending on the type of business and

circumstances of the claim.

Further information can be obtained from the Financial Services