RESUME BUILDER:
BULLET POINT EXAMPLES FOR COMMUNICATING
COMMON PART-TIME JOBS
UNIVERSITY CAREER SERVICES
The Wendy P. and Dean E. Painter Jr. Career Center
COPYRIGHT© 2014 UNC Chapel Hill University Career Services
FOOD SERVICE JOB
Waiter/Waitress Examples:
• Routinely manage an 8 table section on busy Friday and Saturday nights, maintaining a calm and friendly attitude in
stressful, fast paced circumstances.
• Provide a high level of customer service in a large, fast paced restaurant that averages 40 customers an hour.
• Identify and resolve problems in a friendly and professional manner, ensuring repeat business.
• Educate customers about various food options, making appropriate recommendations when possible.
• Received excellent annual review for customer service resulting in a raise after 6 months.
• Deliver prompt, efficient customer service while maintaining a high level of accuracy at the cash register.
• Communicate effectively with hostesses, cooks, bartenders, busboys, and other wait staff to ensure seamless customer
dining experience.
• Learn and memorize daily menu items, ingredients, and wine and beer details quickly in order to effectively communicate
options to customers.
• Successfully navigate a variety of customer moods, behaviors and agendas in order to ensure customer satisfaction.
• Manage and prioritize multiple tasks such as food and drink preparation, cleanup, re-stocking and cash out while keeping
track of tables at various stages of the meal.
• Consistently meet or exceed sales goals by successfully upselling desserts and drinks.
• Build rapport with customers from diverse backgrounds utilizing a friendly, genuine, and helpful attitude resulting in many
repeat visits.
Busboy/Dishwasher/Cook Examples:
• Communicate clearly and effectively with coworkers and management to help ensure a positive customer experience.
• Follow procedures for safe food preparation, assembly, and presentation.
• Assist management with stock ordering and inventory control.
• Cross-train new team members to ensure seamless service.
• Take initiative to find extra tasks when scheduled duties are completed.
• Manage and prioritize multiple tasks in a fast paced and high pressure environment.
• Developed constructive working relationships with supervisors and co-workers and maintained them over time.
• Earned a raise after 6 months of demonstrating a high level of responsibility, maturity, and initiative.
• Perform duties quickly and efficiently, always finding new ways to increase productivity.
Host/Hostess Examples:
• Mastered point-of-services (POS) computer system for automated order taking.
• Handle currency and credit transactions quickly and accurately.
• Manage hostess station ensuring customers are seated, multi-line phone is answered and to-go orders are completed.
• Communicate clearly and effectively with coworkers and management to help ensure a positive customer experience.
• Train new hosts and hostesses on all facets of job operations.
• Manage and prioritize multiple tasks such as customer seating, phone calls, to-go orders, cash out, cleanup and
restocking.
• Successfully navigate a variety of customer moods, behaviors and agendas in order to ensure customer satisfaction.
• Provide a high level of customer service in a large, fast paced restaurant that averages 40 customers an hour.
• Deliver prompt, efficient customer service while maintaining a high level of accuracy at the cash register.
• Consistently receive excellent reviews for customer service resulting in a raise after 6 months.
• Earned reputation as team member “most likely to come to work with a smile”
Bartender Examples:
• Manage and prioritize multiple tasks in a fast paced and high pressure environment.
• Build rapport with customers from diverse backgrounds utilizing a friendly, genuine, and helpful attitude.
• Manage hostile behavior utilizing conflict resolution skills and the ability to make swift decisions.
• Utilize strong memorization skills to recall customer names, favorite drinks, and previous conversations resulting in better
customer rapport and tips.