Identity
We can accept only certain documents as proof of
identity. An acceptable document must be current
(not expired) and show your name, identifying
information and preferably a recent photograph.
U.S. citizen: We will ask to see a U.S. driver’s
license, U.S. state-issued non-driver identication
card, or U.S. passport as proof of identity. If you
don’t have the specic documents we ask for, we’ll
ask to see other documents, including:
• Certicate of Naturalization.
• Certicate of U.S. Citizenship.
• Employee identication card.
• School identication card.
• Health insurance card (not a Medicare card).
• U.S. military identication card.
Noncitizen: We will ask to see your current U.S.
immigration documents. Acceptable immigration
documents include your:
• I-551, Permanent Resident Card.
• I-94, Arrival/Departure Record with your
unexpired foreign passport.
• I-766, Employment Authorization Document
(EAD).
Changing your name on your card
We can accept only a court-order-approved
legal name change document that supports your
requested name change.
Providing the evidence you need
The best evidence of abuse comes from third
parties, such as police or medical personnel, and
describes the nature and extent of harassment,
abuse, or life endangerment. Other evidence may
include court restraining orders and letters from
shelters, family members, friends, counselors,
or others who have knowledge of the domestic
violence or abuse. We’ll help you get any additional
evidence needed.
Blocking access to your record
If you know your Social Security information has
been compromised, you can request to Block
Electronic Access. This is done by calling our
National 800 number (Toll Free 1-800-772-1213 or
TTY number at 1-800-325-0778). Once requested,
any automated telephone and electronic access to
your Social Security record will be blocked. No one,
including you, will be able to see or change your
personal information on the internet or through our
automated telephone service. If you have access to
your record blocked and then change your mind in
the future, you can contact us and ask to unblock it
after you prove your identity.
Contacting Social Security
The most convenient way to do business with us
from anywhere, on any device, is to visit
www.ssa.gov. There are several things you can do
online: apply for benets; get useful information; nd
publications; and get answers to frequently asked
questions.
When you open a personal my Social Security
account, you have more capabilities. You can review
your Social Security Statement, verify your earnings,
and get estimates of future benets. You can also
print a benet verication letter, change your direct
deposit information, request a replacement Medicare
card, get a replacement SSA-1099/1042S, and
request a replacement Social Security card (if you
have no changes and your state participates).
If you don’t have access to the internet, we offer
many automated services by tele-phone, 24 hours a
day, 7 days a week. Call us toll-free at
1-800-772-1213 or at our TTY number,
1-800-325-0778, if you’re deaf or hard of hearing.
A member of our staff can answer your call from 7
a.m. to 7 p.m., Monday through Fri-day. We ask for
your patience during busy periods since you may
experience a high rate of busy signals and longer
hold times to speak to us. We look forward to serving
you.
National Domestic Violence Hotline
1-800-799-SAFE (7233)
(TTY) 1-800-787-3224
Social Security Administration
Publication No. 05-10093
July 2021 (Recycle prior editions)
New Social Security Numbers for Domestic Violence Victims
Produced and published at U.S. taxpayer expense