Form I-90 Instructions 04/01/24 Page 7 of 11
Item Number 3.a. My previous card has been lost, stolen, or destroyed. Select this reason if your card was lost,
stolen, or destroyed. Submit a copy of your Permanent Resident Card or a government-issued form of identication
that contains your name, date of birth, photograph, and signature (for example, passport, driver’s license, or military
identication document). You must include the ling fee and biometric services fee with your application if ling
using reason “3.a.”
Item Number 3.b. My previous card was issued but never received. Select this reason if you never received your
card. Submit a copy of the latest Form I-797 for Form I-485 or Form I-90 that should have resulted in issuance of your
Permanent Resident Card. If you were admitted as an immigrant, you may submit a copy of the page in your passport
showing the I-551 stamp you received upon admission. You must also submit a copy of a government-issued form of
identication that contains your name, date of birth, photograph, and signature (for example, passport, driver’s license, or
military identication document). No ling fee or biometric services fee are required if ling using reason “3.b.”
NOTE: Do not select this reason for ling if the card was mailed to you at the address you provided, and it was never
returned as undeliverable to USCIS. To determine if your card was returned to USCIS, check your case status online at
www.uscis.gov/casestatus. You can also call the USCIS National Customer Service Center at 1-800-375-5283. For TTY
(deaf or hard of hearing) call: 1-800-767-1833. If the card was not returned as undeliverable to USCIS, then you must
le Form I-90 using reason “3.a.” (My previous card has been lost, stolen, or destroyed).
Item Number 3.c. My existing card has been mutilated. Select this reason if your card is mutilated or partially
destroyed. Submit a copy of your Permanent Resident Card or a government-issued form of identication that contains
your name, date of birth, photograph, and signature (for example, passport, driver’s license, or military identication
document). You must include the ling fee and biometric services fee with your application if ling using reason “3.c.”
Item Number 3.d. My existing card has incorrect data because of DHS error. Select this reason if your card has
incorrect data, and the error was caused by DHS. Attach the original Permanent Resident Card issued with the incorrect
data. A copy of the card is not acceptable in this case.
Include proof of your correct name or biographical data. Submit a copy of the original court order reecting your name or
a copy of your original marriage certicate, divorce decree, birth certicate, adoption decree, passport, or applicable court
documents, etc. Legal name change documents submitted as evidence of a name change must have been registered with
the proper civil authority. No ling fee or biometric services fee are required if ling using reason “3.d.”
NOTE: If you believe you were misclassied as a conditional permanent resident, because you were married for two or
more years when you obtained conditional permanent residence, le Form I-90 under reason “2.d.” and include a copy of
your marriage certicate with your application.
NOTE: Do not select this reason for ling if the error was not caused by DHS. Instead, you must le using reason
“3.e.” (My name or other biographic information has been legally changed since issuance of my existing card).
Item Number 3.e. My name or other biographic information has legally changed since the issuance of my existing
card. Select this reason if your biographical information has changed since the issuance of your card. You may also
select this reason if your card has incorrect data, and the error was not caused by USCIS. Submit a copy of the original
court order reecting your new name or a copy of your original marriage certicate, divorce decree, birth certicate,
adoption decree, passport or applicable court documents, etc. A marriage certicate or court documents submitted as
evidence of name change must have been registered with the proper civil authority. You must include the ling fee and
biometric services fee with your application if ling using reason “3.e.”
Part 3. Processing Information
Item Number 1. Location where you applied for an immigrant visa or adjustment of status. List the location of the
U.S. Embassy, U.S. Consulate, or USCIS oce where you led your application for an immigrant visa or adjustment of
status.
Item Number 2. Location where your immigrant visa was issued or USCIS oce where you were granted
adjustment of status. List the location of the U.S. Embassy, U.S. Consulate, or USCIS oce where you were issued an
immigrant visa or granted lawful permanent resident status.