Version July 2022
Strategic Plan 2022-2026
Queensland Police Service
Our Vision Our Purpose
Queensland - the safest State.
Together, we prevent, disrupt, respond and investigate.
Our relationships
Create a safer community and provide better services through connected and engaged
relationships
Strategies
• Protect the legitimacy of policing by setting and maintaining high standards of integrity
aimed at strengthening the community’s trust and willingness to engage
• Maximise opportunities to prevent crime and enhance community safety through
collaborative partnerships with government agencies, non-government organisations and
community groups
• Strengthen relationships with our people to better support us into the future
Performance Indicators
• Maintain high levels of public perception of police professionalism, and condence in
police
• An increase in public perception of police honesty, and fair and equitable behaviour
• A decrease in rate of complaints against police
• An increase in the percentage of proceedings where young oenders were oered and
accepted a diversion option (Youth Diversions)
Our commitment
Embrace new ideas and innovation to strengthen our capability to prevent, disrupt, respond to
and investigate crime and deliver safe and secure communities
Strategies
• Deliver sustainable, eective, innovative and ecient approaches to preventing,
disrupting, responding and investigating crime and delivering safe and secure
communities, including an eective policing response to the ongoing COVID-19 pandemic
• Meet growing demand by focusing and positioning our resources in the right place at the
right time
• Prevent crime together, by connecting our people, community and relationships to
collectively build a community culture of prevention and harm minimisation
• Disrupt crime together, by educating our people, community and relationships in strategies
to identify and disrupt local, state, national and global crimes
• Respond to crime together, by improving our response capability through streamlining,
technology, improved models of service delivery, continuous learning, business
optimisation and digital transformation
• Investigate crime together, by developing our people, community and relationships to
investigate crime in a global environment of complexity and ambiguity
Performance Indicators
• An increase in the percentage of code 1 and 2 incidents attended within 12 minutes
• An increase in the rate of personal safety, property security and oences against good order
cleared within 30 days
• A reduction in the rate of crime victims
• A decrease in the rate of road crash fatalities and hospitalisation
Risks
Deliver an eective policing response to COVID-19 that upholds public health directives
while maintaining strong community relationships
Maintain an agile disaster management capability to plan for and respond to an increase
in the frequency and/or severity of extreme weather events and natural disasters
Advance the use of evidence-based policing strategies to deliver victim-centric, trauma-
informed responses to victims and design strategic prevention activities
Adapt to keep pace with challenges presented by new and emerging technologies and
their impact on the criminal environment and regulation of online information
Strengthen the integrity and professionalism of police to enhance community
satisfaction, trust and condence in the QPS, in an environment of evolving community
expectations
Opportunities
Lead the QPS service delivery model through a period of signicant disruption by
remaining agile to shiing demands and community safety needs
Champion collaborative approaches to promote outcomes which are victim-centric and
trauma-informed for vulnerable people, and enhance social cohesion and community
safety
Identify innovative applications for new and emerging technologies in policing, while
upholding community expectations around transparency, privacy and ethics
Promote a workforce which is flexible, inclusive and diverse, to enhance engagement
and performance
Empower the workforce by investing in their safety, mental health and wellbeing, and by
proactively developing organisational capabilities to keep pace with future challenges
Queensland Government’s objectives for the
community - Unite and Recover
The Queensland Police Service contributes to the Queensland Government’s objectives
for the community of :
Backing our frontline services by providing world-class frontline services in
community safety
Safeguarding our health by ensuring a sustained and eective response to
COVID-19 in support of Queensland Health
Our Human Rights commitment
The Queensland Police Service is committed to respecting, protecting and promoting
human rights in our decision-making and actions.
Strategic Objectives
Our people
Build a connected, engaged and job-ready workforce, with the health, wellbeing and safety
of our people a priority
Strategies
• Deliver leadership that is based on integrity and is agile, authentic, supportive,
courageous, innovative and visible
• Establish and maintain strong partnerships, openness, awareness and accessibility
• Promote an adaptive workforce that encourages new ways of working
• Deliver healthy, safe, positive and inclusive workplaces with a diverse workforce that
reflects the community we serve
• Prioritise physical, mental and social wellbeing
• Provide t for purpose resources to support all our sta
Performance Indicators
• Increased agency engagement (Working for Queensland survey measure)
• An increase in positive response regarding workload and health (Working for Queensland
survey measure)
• An increase in positive response regarding organisational leadership and innovation
(Working for Queensland survey measure)
• Increase the diversity of our workforce in line with our 2022 diversity target
Our community
Together with our community build a safer Queensland
Strategies
• Deliver timely and professional responses to calls for service to maintain and strengthen
community condence through a community-centred approach to policing and crime
prevention
• Partner with the community and other agencies to respond to overrepresentation in the
criminal justice system, of victims or oenders, including vulnerable persons, young
people and victim survivors of domestic and family violence
Performance Indicators
• An increase in satisfaction of people who have had contact with police in the last 12
months
• An increase in public perception of safety
• An increase in public satisfaction with police dealing with emergencies and disasters
• A reduction in rates of youth reoending
Integrity:
Is in everything we do. W
e are honest, trustworthy and
hold each other to a high standard.
Our Values
Professionalism:
Times are challenging but if we are
professional in everything we do, our
communities will continue to support us.
Community:
We support each other and lend a hand to
ensure we can respond to community needs as
well as the needs of our policing community.
Respect and Fairness:
We treat each other and our communities as
we would like to be treated ourselves – with
fairness, dignity and respect.
The Queensland Police Service
respectfully acknowledges First Nations
peoples as the Traditional Owners and
Custodians of Queensland. We recognise
their connection to land, sea and community.
We pay our respects to them, their cultures,
and to their elders, past present and
emerging.
Acknowledgement of Country
COI.148.0001
COI.148.0001
