Page 2
Ansvar Insurance Limited
Commercial Property Owners Insurance Proposal Form
CPOPROP V1.0 1216
Important notices
Your duty of disclosure
Before you enter into a contract of general insurance with Ansvar
Insurance Limited (‘Ansvar’ or ‘us’ or ‘we’), you have a duty under the
Insurance Contracts Act 1984 to disclose to us every matter that you
know, or could reasonably be expected to know, is relevant to our
decision to accept the risk of insurance and, if so, on what terms.
You have the same duty to disclose these matters to us before you
renew, extend, vary or reinstate a contract of general insurance.
Your duty, however, does not require disclosure of any matter:
a. that diminishes the risk to be undertaken by us; or
b. that is of common knowledge; or
c. that we know or, in the ordinary course of our business, ought
to know;
d. as to which compliance with your duty is waived by us.
Your duty of disclosure continues after this proposal form has been
completed up until the contract of insurance is entered into.
Non Disclosure
If you fail to comply with your duty of disclosure, we may be entitled
to reduce our liability under the policy in respect of a claim or may
cancel the contract.
If your non-disclosure is fraudulent, we may also have the option of
avoiding the contract from its beginning.
Change to circumstances
You should advise Ansvar as soon as practicable of any material
change to the organisation insured and any of its subsidiaries and
controlled entities as disclosed in this proposal form.
Waiver of rights
If you have agreed not to seek compensation from another person
who is liable to compensate you for any loss, damage or liability
which would have been covered by this policy, we will not cover
you under this policy for that loss, damage or liability other than to
the extent provided under any Section of this policy or agreed by
us in writing.
Privacy Statement
Ansvar places the highest priority on providing prompt, ecient
and friendly service including the protection of your privacy.
We collect your personal information to provide you with general
insurance products. The information we collect is used to assist us
to provide you with our general insurance products, to manage our
relationship with you and to assess and process claims. We will not
be able to supply you our policy if you do not provide us with your
personal information. The information is generally collected from
you when you are applying for or enquiring about our insurance
products or when making a claim.
At times we rely on third party suppliers (agents, lawyers, other
insurance companies, assessors, investigators, loss adjusters,
market research and mailing houses) to perform specialised
activities for us. Your personal information may be provided to
them so that they can carry out their agreed activities. They are
bound by condentiality and non-disclosure agreements and are
prohibited from using the information for any other purpose.
These service providers are aware of their obligations under the
Privacy Act. We are unlikely to provide your personal information
to overseas recipients.
Our Privacy Policy includes further information about how
we handle your personal information including how you can
access and correct your information or make a privacy related
complaint. For more information please visit our website:
www.ansvar.com.au/privacy/ or you can contact one of our oces.
Code of Practice
As a signatory to the General Insurance Code of Practice (the “Code”),
we are committed to raising standards of service to our customers.
This voluntary code sets out the minimum standards we will uphold
in the services we provide to you. You can obtain more information
on the Code and how it assists you by contacting us.
Contact us
The registered oce of Ansvar is Level 5, 1 Southbank Boulevard,
Southbank, Melbourne, Victoria.
Our contact details are:
Ansvar Insurance Limited
Phone: 1300 650 540
Post: GPO Box 1655, Melbourne, Victoria 3001
Website: www.ansvar.com.au
ABN 21 007 216 506 AFSL 237826
Complaints and disputes
If you are not satised with the service provided by Ansvar please
contact the employee with whom you have had contact to see if he
or she can resolve the problem.
If your complaint cannot be resolved you can request that the matter
be referred to the Secretary of the Ansvar Internal Dispute Resolution
to The Secretary, Internal Dispute Resolution Committee, Ansvar
Insurance, GPO Box 1655, Melbourne, Victoria 3001.
We will attempt to resolve the matter in accordance with our IDR
procedures.
If our IDR process is unable to resolve your dispute and you wish
to take the matter further you can lodge a claim with the Australian
Financial Complaints Authority (AFCA). AFCA is an independent
service to deal with complaints from consumers and small business
about nancial services and products. If we are unable to resolve
your complaint, you may seek advice from AFCA.
Contact the Australian Financial Complaints Authority
Website: www.afca.org.au
Phone: 1800 931 678
Post: GPO Box 3, Melbourne, Victoria 3001
How to fill out this proposal form
All questions must be answered in relation to the organisation to
be insured and all its subsidiaries and controlled entities (if any).
Please tick the box next to the correct answer and/or write the
information requested in the space provided.
If you require more space to answer any questions or to describe
any matter you need to disclose to us, please provide this
information on a separate signed sheet of paper or attach the
relevant document(s) to this proposal.
It is critical that you refer to the Product Disclosure Statement
for full terms and conditions of the policy.
Please ensure this form is signed and dated by an authorised person.
Office Use Only
Intermediary name Account number Policy number