HP OiceJet 3830 All-in-One series
Table of contents
1 HP OiceJet 3830 series Help ......................................................................................................................... 1
2 Get started .................................................................................................................................................... 3
Printer parts ........................................................................................................................................................... 4
Control panel and status lights ............................................................................................................................. 5
Load media ............................................................................................................................................................. 7
Load original ........................................................................................................................................................ 11
Paper basics ......................................................................................................................................................... 13
Open the HP printer software (Windows) ............................................................................................................ 15
Sleep mode .......................................................................................................................................................... 16
Quiet Mode ........................................................................................................................................................... 17
Auto-O ............................................................................................................................................................... 19
3 Print ........................................................................................................................................................... 21
Print from your computer .................................................................................................................................... 22
Print Quick Forms ................................................................................................................................................ 28
Print from your mobile device ............................................................................................................................. 29
Print with AirPrint ................................................................................................................................................ 30
Tips for print success ........................................................................................................................................... 31
4 Use Web Services ......................................................................................................................................... 35
What are Web Services? ....................................................................................................................................... 36
Set up Web Services ............................................................................................................................................. 37
Print with HP ePrint ............................................................................................................................................. 38
Use HP Printables ................................................................................................................................................ 39
Use the HP Connected website ............................................................................................................................ 40
Remove Web Services .......................................................................................................................................... 41
5 Copy and scan .............................................................................................................................................. 43
Copy ..................................................................................................................................................................... 44
Scan using the printer control panel ................................................................................................................... 46
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Scan using the HP printer software ..................................................................................................................... 47
Scan using Webscan ............................................................................................................................................ 51
Tips for copy and scan success ............................................................................................................................ 52
6 Fax ............................................................................................................................................................. 53
Send a fax ............................................................................................................................................................ 54
Receive a fax ........................................................................................................................................................ 57
Set up phone book contacts ................................................................................................................................ 61
Change fax settings ............................................................................................................................................. 64
Fax and digital phone services ............................................................................................................................ 68
Fax on Voice over Internet Protocol .................................................................................................................... 69
Use reports .......................................................................................................................................................... 70
7 Manage ink cartridges .................................................................................................................................. 75
Check estimated ink levels .................................................................................................................................. 76
Order ink supplies ................................................................................................................................................ 77
Choose right ink cartridges ................................................................................................................................. 78
Replace ink cartridges ......................................................................................................................................... 79
Use single-cartridge mode .................................................................................................................................. 82
Cartridge warranty information .......................................................................................................................... 83
Tips for working with ink cartridges .................................................................................................................... 84
8 Connect your printer .................................................................................................................................... 85
Connect your printer to a wireless network with a router .................................................................................. 86
Connect wirelessly to the printer without a router ............................................................................................. 87
Wireless settings ................................................................................................................................................. 90
Connect your printer to your computer with a USB cable (non-network connection) ....................................... 92
Change from a USB connection to a wireless network ....................................................................................... 93
Advanced printer management tools (for networked printers) ......................................................................... 94
Tips for setting up and using a networked printer ............................................................................................. 96
9 Solve a problem ........................................................................................................................................... 97
Jams and paper-feed issues ................................................................................................................................ 98
Ink cartridge issues ........................................................................................................................................... 104
Printing issues ................................................................................................................................................... 107
Copy issues ........................................................................................................................................................ 116
Scan issues ........................................................................................................................................................ 117
Fax issues ........................................................................................................................................................... 118
Network and connection issues ........................................................................................................................ 126
Printer hardware issues ..................................................................................................................................... 128
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Maintain the document feeder .......................................................................................................................... 129
HP support ......................................................................................................................................................... 130
Appendix A Technical information ................................................................................................................. 133
Hewlett-Packard Company notices ................................................................................................................... 134
Specications ..................................................................................................................................................... 135
Environmental product stewardship program .................................................................................................. 138
Regulatory notices ............................................................................................................................................. 146
Appendix B Additional fax setup .................................................................................................................... 157
Set up faxing (parallel phone systems) ............................................................................................................ 158
Test fax setup .................................................................................................................................................... 178
Index ........................................................................................................................................................... 179
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1 HP OiceJet 3830 series Help
Learn how to use your HP OiceJet 3830 series.
● Printer parts on page 4
● Control panel and status lights on page 5
● Load media on page 7
● Print on page 21
● Copy on page 44
● Scan to a computer on page 47
● Check estimated ink levels on page 76
● Replace ink cartridges on page 79
● Clear a paper jam on page 98
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2 Chapter 1 HP OiceJet 3830 series Help ENWW
Printer parts
1 Paper-width guide
2 Input tray
3 Input tray shield
4 Document feeder tray
5 Document feeder tray extender
6 Scanner lid
7 Scanner glass
8 USB port
9 Fax port (2-EXT)
10 Document feeder
11 Output tray extender (also referred to as the tray extender)
12 Output tray
13 Front door
14 Control panel
15 Cartridge access door
16 Ink cartridges
17 Power connection
18 Fax port (1-LINE)
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Control panel and status lights
●
Overview of buttons and lights
●
Control panel display icons
Overview of buttons and lights
Label Name and Description
1 Power button: Turns the printer on or o.
2 Home button: Returns to the Home screen, the screen that is displayed when you rst turn on the printer.
3 Control panel display: Touch the screen to select menu options, or scroll through the menu items.
4 Wireless light: Indicates the status of the printer wireless connection.
● Solid blue light indicates that wireless connection has been established and you can print.
● Slow blinking light indicates that wireless is on, but the printer is not connected to a network. Make sure your printer is
within the range of wireless signal.
● Fast blinking light indicates wireless error. Refer to the message on the printer display.
● If wireless is turned o, the wireless light is o and the display screen shows Wireless O.
5 Help button: Opens the Help menu for the current operation.
6 Back button: Returns to the previous screen.
Control panel display icons
Icon
Purpose
Copy : Opens the Copy menu where you can select a copy type or change copy settings.
Scan : Displays a screen where you can select a destination for your scan.
Fax : Displays a screen where you can send a fax, or change fax settings
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Icon Purpose
HP Printables: Provides a quick and easy way to access and print information from the web, such as coupons, coloring pages,
puzzles, and more.
Quick Forms : Opens the Quick Forms menu where you can select a form to print.
Setup : Opens the Setup menu where you can change preferences and use tools to perform maintenance functions.
Help : Opens the Help menu where you can view How to Videos, printer feature information, and tips.
ePrint icon: Opens the Web Services Summary menu, where you can check ePrint status details, change ePrint settings, or print
an Info page.
Wi-Fi Direct icon: Opens the Wi-Fi Direct Details menu where you can turn on Wi-Fi Direct, turn o Wi-Fi Direct, and display the
Wi-Fi Direct name and password.
Wireless icon: Opens the Wireless menu where you can check wireless status and change wireless settings. You can also print a
wireless test report, helping diagnose network connection issues.
Fax Status icon: Displays status information for the Auto Answer function, fax logs, and the fax sound volume.
Ink icon: Shows estimated ink levels by cartridge. Displays a warning symbol if the ink level is less than the minimum expected ink
level.
NOTE: Ink level warnings and indicators provide estimates for planning purposes only. When you receive a low-ink warning
message, consider having a replacement cartridge available to avoid possible printing delays. You do not need to replace
cartridges until the print quality becomes unacceptable.
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Load media
Select a paper size to continue.
To load full-size paper
1. Pull out the input tray.
2. Slide the paper-width guide to the left.
3. Insert a stack of paper into the input tray with the short edge down and the print side up, and slide the
stack of paper down until it stops.
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4. Slide the paper-width guide to the right until it stops at the edge of the paper.
5. Pull out the output tray and the tray extender.
To load small-size paper
1. Pull out the input tray.
2. Slide the paper-width guide to the left.
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3. Insert a stack of photo paper into the far-right side of the input tray with the short edge down and the
print side up, and slide the stack of paper down until it stops.
4. Slide the paper-width guide to the right until it stops at the edge of the paper.
5. Pull out the output tray and the tray extender.
To load envelopes
1. Pull out the input tray.
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2. Slide the paper-width guide to the left.
3. Insert one or more envelopes into the far-right side of the input tray and slide the stack of envelopes
down until it stops.
The side to be printed on should face up. The ap should be on the left side and facing down.
4. Slide the paper-width guide to the right against the stack of envelopes until it stops.
5. Pull out the output tray and the tray extender.
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Load original
To load an original in the document feeder
NOTE: Load only plain paper in the document feeder. Do not load photos or other types of thick paper in the
document feeder; this might cause a paper jam.
1. Open the document feed tray and tray extender.
2. Slide the paper-width guides of the document feeder tray outwards.
3. Load the original print-side up, head rst, in the document feeder.
NOTE: Load the plain paper original only. Photos or other types of thick paper might cause a paper
jam.
4. Slide the paper-width guides inward until they stop at the edge of paper.
To load an original on the scanner glass
1. Lift the scanner lid.
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2. Load the original print-side down on the right corner of the scanner glass.
3. Close the scanner lid.
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Paper basics
The printer is designed to work well with most types of oice paper. It is best to test a variety of print paper
types before buying large quantities. Use HP paper for optimum print quality. Visit the HP website at
www.hp.com for more information about HP paper.
HP recommends plain papers with the ColorLok logo for printing everyday documents. All
papers with the ColorLok logo are independently tested to meet high standards of
reliability and print quality, and produce documents with crisp, vivid color, bolder blacks,
and that dry faster than ordinary plain papers. Look for papers with the ColorLok logo in
a variety of weights and sizes from major paper manufacturers.
This section contains the following topics:
●
Recommended papers for printing
●
Order HP paper supplies
Recommended papers for printing
If you want the best print quality, HP recommends using HP papers that are specically designed for the type
of project you are printing.
Depending on your country/region, some of these papers might not be available.
Photo printing
● HP Premium Plus Photo Paper
HP Premium Plus Photo Paper is HP’s highest-quality photo paper for your best photos. With HP
Premium Plus Photo Paper, you can print beautiful photos that are instant-dry so you can share them
right o the printer. It is available in several sizes, including A4, 8.5 x 11 inches, 4 x 6 inches (10 x 15
cm), 5 x 7 inches (13 x 18 cm), and in two nishes - glossy or soft gloss (semi-gloss). Ideal for framing,
displaying, or gifting your best photos and special photo projects. HP Premium Plus Photo Paper delivers
exceptional results with professional quality and durability.
● HP Advanced Photo Paper
This glossy photo paper features an instant-dry nish for easy handling without smudging. It resists
water, smears, ngerprints, and humidity. Your prints have a look and feel comparable to a store-
processed photo. It is available in several sizes, including A4, 8.5 x 11 inches, 10 x 15 cm (4 x 6 inches),
13 x 18 cm (5 x 7 inches). It is acid-free for longer lasting documents.
● HP Everyday Photo Paper
Print colorful, everyday snapshots at a low cost, using paper designed for casual photo printing. This
aordable photo paper dries quickly for easy handling. Get sharp, crisp images when you use this paper
with any inkjet printer. It is available in glossy nish in several sizes, including A4, 8.5 x 11 inches, 5 x 7
inches, and 4 x 6 inches (10 x 15 cm). It is acid-free for longer lasting documents.
● HP Photo Value Packs
HP Photo Value Packs conveniently package original HP ink cartridges and HP Advanced Photo Paper to
save you time and take the guesswork out of printing aordable, lab-quality photos with your HP
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printer. Original HP inks and HP Advanced Photo Paper have been designed to work together so your
photos are long lasting and vivid, print after print. Great for printing out an entire vacation's worth of
photos or multiple prints to share.
Business documents
● HP Premium Presentation Paper 120g Matte or HP Professional Paper 120 Matt
This paper is a heavy two-sided matte paper perfect for presentation, proposals, reports, and
newsletters. It is heavyweight for an impressive look and feel.
● HP Brochure Paper 180g Glossy or HP Professional Paper 180 Glossy
These papers are glossy-coated on both sides for two-sided use. They are the perfect choice for near-
photographic reproductions and business graphics for report covers, special presentations, brochures,
mailers, and calendars.
● HP Brochure Paper 180g Matte or HP Professional Paper 180 Matte
These papers are matte-coated on both sides for two-sided use. They are the perfect choice for near-
photographic reproductions and business graphics for report covers, special presentations, brochures,
mailers, and calendars.
Everyday printing
All the papers listed for everyday printing feature ColorLok Technology for less smearing, bolder blacks, and
vivid colors.
● HP Bright White Inkjet Paper
HP Bright White Inkjet Paper delivers high-contrast colors and sharp text. It is opaque enough for two-
sided color usage with no show-through, which makes it ideal for newsletters, reports, and yers.
● HP Printing Paper
HP Printing Paper is a high-quality multifunction paper. It produces documents that look and feel more
substantial than documents printed on standard multipurpose or copy paper. It is acid-free for longer
lasting documents.
● HP Oice Paper
HP Oice Paper is a high-quality multifunction paper. It is suitable for copies, drafts, memos, and other
everyday documents. It is acid-free for longer lasting documents.
● HP Oice Recycled Paper
HP Oice Recycled Paper is a high-quality multifunction paper made with 30% recycled ber.
Order HP paper supplies
The printer is designed to work well with most types of oice paper. Use HP paper for optimum print quality.
To order HP papers and other supplies, go to www.hp.com . At this time, some portions of the HP website are
available in English only.
HP recommends plain papers with the ColorLok logo for printing and copying of everyday documents. All
papers with the ColorLok logo are independently tested to meet high standards of reliability and print quality,
and produce documents with crisp, vivid color, bolder blacks and shorter dry-time than ordinary plain papers.
Look for papers with the ColorLok logo in a variety of weights and sizes from major paper manufacturers.
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Open the HP printer software (Windows)
After installing the HP printer software, double-click the printer icon on the desktop or do one of the following
to open the printer software:
● Windows 8.1: Click the down arrow in lower left corner of the Start screen, and then select the printer
name.
● Windows 8: Right-click an empty area on the Start screen, click All Apps on the app bar, and then select
the printer name.
● Windows 7, Windows Vista, and Windows XP: From the computer desktop, click Start, select All
Programs, click HP, click the folder for the printer, and then select the icon with the printer's name.
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Sleep mode
Power usage is reduced while in Sleep mode.
After initial setup of printer, the printer will enter Sleep mode after 5 minutes of inactivity.
The Power button light is dimmed in Sleep mode.
To change the time to Sleep mode
1. From the Home screen, touch Setup .
2. Touch Power Handling.
3. Touch Sleep Mode, and then touch the desired option.
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Quiet Mode
Quiet Mode slows down printing to reduce overall noise without aecting print quality. Quiet Mode only works
for printing with Normal print quality on plain paper. To reduce printing noise, turn on Quiet Mode. To print at
normal speed, turn Quiet Mode o. Quiet mode is o by default.
NOTE: In Quiet Mode, if you print on plain paper with the Draft or Best print quality, or if you print photos or
envelopes, the printer works in the same way as when Quiet Mode is o.
You can create a schedule by selecting the time when the printer prints in Quiet Mode. For example, you can
schedule the printer to be in Quiet Mode from 10 p.m. to 8 a.m. everyday. Quiet Mode is o by default.
Turn Quiet Mode on or o
To turn Quiet Mode on or o from the printer control panel
1. From the Home screen, touch Setup .
2. Touch Preferences , and then touch Quiet Mode.
3. Touch On or O next to Quiet Mode.
To turn Quiet Mode on or o from the printer software (Windows)
1. Open the HP printer software. For more information, see Open the HP printer software (Windows)
on page 15.
2. Click the Quiet Mode tab.
3. Click On or O.
4. Click Save Settings.
To turn Quiet Mode on or o from the Embedded Web Server (EWS)
1. Open the EWS. For more information, see Open the Embedded Web Server on page 94.
2. Click the Settings tab.
3. In the Preferences section, select Quiet Mode, and then select On or O.
4. Click Apply.
Create a schedule for Quiet Mode
To create a schedule for Quiet Mode from the printer control panel
1. From the Home screen, touch Setup .
2. Touch Preferences , and then touch Quiet Mode.
3. Touch O next to Quiet Mode to turn it on, and then touch OK to conrm.
4. Touch O next to Schedule, and then change start time and end time of the schedule.
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To turn Quiet Mode on or o from the printer software (Windows)
1. Open the HP printer software. For more information, see Open the HP printer software (Windows)
on page 15.
2. Click the Quiet Mode tab.
3. Click On in the Quiet Mode area.
4. Specify the start time and stop time in the Schedule Quiet Mode area.
5. Click Save Settings.
To create a schedule for Quiet Mode from the Embedded Web Server (EWS)
1. Open the EWS. For more information, see Open the Embedded Web Server on page 94.
2. Click the Settings tab.
3. In the Preferences section, select Quiet Mode, and then select On in the Quiet Mode area.
4. Specify the start time and end time in the Schedule Quiet Mode area.
5. Click Apply.
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Auto-O
This feature turns the printer o after 2 hours of inactivity to help reduce energy use. Auto-O turns the
printer o completely, so you must use the Power button to turn the printer back on. If your printer
supports this energy saving feature, Auto-O is automatically enabled or disabled depending on printer
capabilities and connection options. Even when Auto-O is disabled, the printer enters Sleep mode after 5
minutes of inactivity to help reduce energy use.
● Auto-O is enabled when the printer is turned on, if the printer does not have network or fax capability,
or is not using these capabilities.
● Auto-O is disabled when a printer’s wireless or Wi-Fi Direct capability is turned on or when a printer
with fax, USB, or Ethernet network capability establishes a fax, USB, or Ethernet network connection.
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Print from your computer
●
Print documents
●
Print photos
●
Print envelopes
●
Print using the maximum dpi
Print documents
Before printing documents, make sure you have paper loaded in the input tray and the output tray is pulled
out. For more information about loading paper, see Load media on page 7.
To print a document (Windows)
1. From your software, select Print.
2. Make sure your printer is selected.
3. Click the button that opens the Properties dialog box.
Depending on your software application, this button might be called Properties, Options, Printer Setup,
Printer Properties, Printer, or Preferences.
4. Select the appropriate options.
● On the Layout tab, select Portrait or Landscape orientation.
● On the Paper/Quality tab, select the appropriate paper type from the Media drop-down list in the
Tray Selection area, select the appropriate print quality in the Quality Settings area, and then
select the appropriate color in the Color area.
● Click Advanced to select the appropriate paper size from the Paper Size drop-down list.
5. Click OK to close the Properties dialog box.
6. Click Print or OK to begin printing.
To print documents (OS X)
1. From the File menu in your software, choose Print.
2. Make sure your printer is selected.
3. Specify the page properties.
If you do not see options on the Print dialog, click Show Details.
NOTE: The following options are available for a USB connected printer. Locations for the options can
vary from one application to another.
● Choose the paper size.
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NOTE: If you change the Paper Size ensure that you have loaded the correct paper and set the
paper size on the printer control panel to match.
● Select the orientation.
● Enter the scaling percentage.
4. Click Print.
To print on both sides of the page (Windows)
1. From your software, select Print.
2. Make sure your printer is selected.
3. Click the button that opens the Properties dialog box.
Depending on your software application, this button might be called Properties, Options, Printer Setup,
Printer Properties, Printer, or Preferences.
4. Select the appropriate options.
● On the Layout tab, select Portrait or Landscape orientation.
● On the Paper/Quality tab, select the appropriate paper type from the Media drop-down list in the
Tray Selection area, select the appropriate print quality in the Quality Settings area, and then
select the appropriate color in the Color area.
● Click Advanced to select the appropriate paper size from the Paper Size drop-down list.
5. On the Layout tab, select an appropriate option from the Print on Both Sides Manually drop-down list.
6. After you print the rst side, follow the on-screen instructions to reload the paper with the blank side up
and top of the page down, and then click Continue.
7. Click OK to print.
To print on both sides of the page (OS X)
1. From the File menu in your software, choose Print.
2. In the Print dialog, choose Paper Handling from the pop-up menu and set Page Order to Normal.
3. Set Pages to Print to Odd only.
4. Click Print.
5. After all of the odd numbered pages have printed, remove the document from the output tray.
6. Reload the document so that the end that came out of the printer is now going into the printer and the
blank side of the document is facing toward the front of the printer.
7. In the Print dialog, return to the Paper Handling pop-up menu and set the page order to Normal and the
pages to print to Even Only.
8. Click Print.
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Print photos
Before printing photos, make sure you have photo paper loaded in the input tray and the output tray is open.
For more information about loading paper, see Load media on page 7.
To print a photo on photo paper (Windows)
1. From your software, select Print.
2. Make sure your printer is selected.
3. Click the button that opens the Properties dialog box.
Depending on your software application, this button might be called Properties, Options, Printer Setup,
Printer Properties, Printer, or Preferences.
4. Select the appropriate options.
● On the Layout tab, select Portrait or Landscape orientation.
● On the Paper/Quality tab, select the appropriate paper type from the Media drop-down list in the
Tray Selection area, select the appropriate print quality in the Quality Settings area, and then
select the appropriate color in the Color area.
● Click Advanced to select the appropriate photo size from the Paper Size drop-down list.
5. Click OK to return to the Properties dialog box.
6. Click OK, and then click Print or OK in the Print dialog box.
NOTE: After the printing is nished, remove unused photo paper from the input tray. Store the photo paper
so it does not start to curl, which could reduce the quality of your printout.
To print a photo from the computer (OS X)
1. From the File menu in your software, choose Print.
2. Make sure your printer is selected.
3. Set the print options.
If you do not see options on the Print dialog, click Show Details.
NOTE: The following options are available for a USB connected printer. Locations for the options can
vary from one application to another.
a. Choose the appropriate paper size in the Paper Size pop-up menu.
NOTE: If you change the Paper Size ensure that you have loaded the correct paper and set the
paper size on the printer control panel to match.
b. Select an Orientation.
c. From the pop-up menu, choose Paper Type/Quality, and then choose the following settings:
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● Paper Type: The appropriate photo paper type
● Quality: Best or Maximum dpi
● Click the Color Options disclosure triangle, and then choose the appropriate Photo Fix
option.
– O: applies no changes to the image.
– Basic: automatically focuses the image; moderately adjusts image sharpness.
4. Select any other print settings you want, and then click Print.
Print envelopes
Before printing envelopes, make sure you have envelopes loaded in the input tray and the output tray is open.
You can load one or more envelopes into the input tray. Do not use shiny or embossed envelopes or envelopes
that have clasps or windows. For more information about loading envelopes, see Load media on page 7.
NOTE: For specic details on how to format text for printing on envelopes, consult the help les in your
word application.
To print an envelope (Windows)
1. From your software, select Print.
2. Make sure your printer is selected.
3. Click the button that opens the Properties dialog box.
Depending on your software application, this button might be called Properties, Options, Printer Setup,
Printer Properties, Printer, or Preferences.
4. Select the appropriate options.
● On the Layout tab, select Portrait or Landscape orientation.
● On the Paper/Quality tab, select the appropriate paper type from the Media drop-down list in the
Tray Selection area, select the appropriate print quality in the Quality Settings area, and then
select the appropriate color in the Color area.
● Click Advanced to select the appropriate envelope size from the Paper Size drop-down list.
5. Click OK, and then click Print or OK in the Print dialog box.
To print envelopes (OS X)
1. From the File menu in your software, choose Print.
2. Make sure your printer is selected.
3. Set the print options.
If you do not see options on the Print dialog, click Show Details.
NOTE: The following options are available for a USB connected printer. Locations for the options can
vary from one application to another.
a. Select the appropriate envelope size from the Paper Size pop-up menu.
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NOTE: If you change the Paper Size ensure that you have loaded the correct paper.
b. From the pop-up menu, choose Paper Type/Quality, and verify the paper type setting is set to
Plain Paper.
4. Click Print.
Print using the maximum dpi
Use maximum dots per inch (dpi) to print high-quality, sharp images on photo paper.
Printing in maximum dpi takes longer than printing with other settings and requires a large amount of disk
space.
To print in maximum dpi mode (Windows)
1. From your software, select Print.
2. Make sure your printer is selected.
3. Click the button that opens the Properties dialog box.
Depending on your software application, this button might be called Properties, Options, Printer Setup,
Printer Properties, Printer, or Preferences.
4. Click the Paper/Quality tab.
5. From the Media drop-down list, select an appropriate paper type.
6. Click the Advanced button.
7. In the Printer Features area, select Yes from the Print in Max DPI drop-down list.
8. Select the appropriate paper size from the Paper Size drop-down list.
9. Click OK to close the advanced options.
10. Conrm Orientation on the Layout tab, and then click OK to print.
To print using maximum dpi (OS X)
1. From the File menu in your software, choose Print.
2. Make sure your printer is selected.
3. Set the print options.
If you do not see options on the Print dialog, click Show Details.
NOTE: The following options are available for a USB connected printer. Locations for the options can
vary from one application to another.
a. Choose the appropriate paper size in the Paper Size pop-up menu.
NOTE: If you change the Paper Size ensure that you have loaded the correct paper and set the
paper size on the printer control panel to match.
b. From the pop-up menu, choose Paper Type/Quality, and then choose the following settings:
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● Paper Type: The appropriate paper type
● Quality: Maximum dpi
4. Select any other print settings that you want, and then click Print.
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Print Quick Forms
Use HP Quick Forms to print fun and useful pages.
To print Quick Forms
1. On the Home screen from your printer display, touch Quick Forms .
2. Select one of the Quick Form options.
3. Touch one of the subcategories of your selection, and then follow the on-screen instruction to select
other settings.
4. Specify the number of copies you want to print, and then touch Print.
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Print from your mobile device
With HP mobile printing technology, you can print from your smartphone or tablet to your printer easily.
If you are at home or oice, to use the printing capabilities already on your smartphone or tablet to print:
1. Make sure your mobile device and printer are on the same network.
2. Select the photo or document you want to print and choose your printer.
3. Conrm print settings and print.
If you want to print without accessing the network, see Connect wirelessly to the printer without a router
on page 87 for more information.
If you are on the road, you can print a document by sending an email with the HP ePrint app to your HP ePrint
enabled printer. See Print with HP ePrint on page 38 for more information.
For more information, visit the HP Mobile Printing website ( www.hp.com/go/mobileprinting ).
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Print with AirPrint
Printing using Apple’s AirPrint is supported for iPad (iOS 4.2), iPhone (3GS or later), iPod touch (third
generation or later), and Mac (OS X 10.7 or later).
To use AirPrint, ensure the following:
● The printer and the Apple device must be connected to the same network as your AirPrint enabled
device. For more information about using AirPrint and about which HP products are compatible with
AirPrint, go to www.hp.com/go/mobileprinting .
● Load paper that matches the paper settings of the printer.
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Tips for print success
To print successfully, the HP cartridges should be functioning properly with suicient ink, the paper should be
loaded correctly, and the printer should have the appropriate settings. Print settings do not apply to copying
or scanning.
Ink tips
● Use Original HP ink cartridges.
● Install both the black and tri-color cartridges correctly.
For more information, see Replace ink cartridges on page 79.
● Check the estimated ink levels in the ink cartridges to make sure there is suicient ink.
For more information, see Check estimated ink levels on page 76.
● If the print quality is not acceptable, see Printing issues on page 107 for more information.
Paper loading tips
● Load a stack of paper (not just one page). All of the paper in the stack should be the same size and type
to avoid a paper jam.
● Load paper with side to be printed on facing up.
● Ensure that paper loaded in the input tray lays at, and the edges are not bent or torn.
● Adjust the paper-width guide in the input tray to t snugly against all paper. Make sure the paper-width
guide does not bend the paper in the input tray.
For more information, see Load media on page 7.
Printer settings tips (Windows)
● To change default print settings, open the HP printer software, click Print, Scan & Fax , and then click
Set Preferences. For information how to open the printer software, see Open the HP printer software
(Windows) on page 15.
● To select the number of pages to print per sheet, on the Layout tab, select the appropriate option from
the Pages per Sheet drop-down list.
● To view more printing settings, on the Layout or Paper/Quality tab, click the Advanced button to open
the Advanced Options dialog box.
– Print in Grayscale: Allows you to print a black and white document using the black ink only. Select
Black Ink Only, and then click OK . It also allows you to print a high quality black and white image.
Select High Quality Grayscale, and then click OK .
– Pages per Sheet Layout: Helps you specify the order of the pages if you print the document with
more than two pages per sheet.
NOTE: The preview on the Layout tab cannot reect what you select from the Pages per Sheet
Layout drop-down list.
– HP Real Life Technologies: This feature smooths and sharpens images and graphics for improved
print quality.
ENWW Tips for print success 31
– Booklet: Allows you to print a multiple-page document as a booklet. It places two pages on each
side of a sheet that can then be folded into a booklet in half size of the paper. Select a binding
method from the drop-down list, and then click OK.
○ Booklet-LeftBinding: The binding side after folded into a booklet appears at the left side.
Select the option if your reading habit is from left to right.
○ Booklet-RightBinding: The binding side after folded into a booklet appears at the right side.
Select the option if your reading habit is from right to left.
NOTE: The preview on the Layout tab cannot reect what you select from the Booklet drop-
down list.
– Pages to Print: Allows you to print the odd pages only, print the even pages only, or print all pages.
– Borderless Printing: Select this feature to print photos without border. Not all paper types support
this feature. You will see an alert icon beside the option if the selected paper type in the Media
drop-down list does not support it.
– Page Borders: Allows you to add borders to the pages if you print the document with two or more
pages per sheet.
NOTE: The preview on the Layout tab cannot reect what you select from the Page Borders
drop-down list.
● You can use printing shortcut to save time setting printing preferences. A printing shortcut stores the
setting values that are appropriate for a particular kind of job, so that you can set all the options with a
single click. To use it, go to the Printing Shortcut tab, select one printing shortcut, and then click OK.
To add a new printing shortcut, after making settings on the Layout or Paper/Quality tab, click the
Printing Shortcut tab, click Save As and enter a name, and then click OK.
To delete a printing shortcut, select it, and then click Delete.
NOTE: You cannot delete the default printing shortcuts.
Printer settings tips (OS X)
● On the Print dialog, use the Paper Size pop-up menu to select the size of paper loaded in the printer.
● On the Print dialog, choose the Paper Type/Quality pop-up menu and select the appropriate paper type
and quality.
● To print a black and white document using only black ink, choose the Paper Type/Quality from the pop-
up menu and choose Grayscale from the Color pop-up menu.
32 Chapter 3 Print ENWW
Notes
● Original HP ink cartridges are designed and tested with HP printers and papers to help you easily
produce great results, time after time.
NOTE: HP cannot guarantee the quality or reliability of non-HP supplies. Product service or repairs
required as a result of using a non-HP supply will not be covered under warranty.
If you believe you purchased Original HP ink cartridges, go to www.hp.com/go/anticounterfeit.
● Ink level warnings and indicators provide estimates for planning purposes only.
NOTE: When you receive a low-ink warning message, consider having a replacement cartridge
available to avoid possible printing delays. You do not need to replace the cartridges until print quality
becomes unacceptable.
● You can print your document on both sides of the paper manually.
ENWW Tips for print success 33
34 Chapter 3 Print ENWW
What are Web Services?
HP ePrint
● HP ePrint is a free service from HP that allows you to print to your HP ePrint-enabled printer anytime,
from any location. It's as simple as sending an email to the email address assigned to your printer when
you enable Web Services on the printer. No special drivers or software are needed. If you can send an
email, you can print from anywhere, using HP ePrint.
Once you have signed up for an account on HP Connected ( www.hpconnected.com ), you can sign in to
view your HP ePrint job status, manage your HP ePrint printer queue, control who can use your printer's
HP ePrint email address to print, and get help for HP ePrint.
HP Printables
● HP Printables allow you to easily locate and print preformatted web content, directly from your printer.
You can also scan and store your documents digitally on the Web.
HP Printables provide a wide range of content, from store coupons to family activities, news, travel,
sports, cooking, photos, and many more. You can even view and print your online images from popular
photo sites.
Certain HP Printables also allow you to schedule the delivery of app content to your printer.
Preformatted content designed specically for your printer means no cut-o text and pictures and no
extra pages with only one line of text. On some printers, you can also choose paper and print quality
settings on the print preview screen.
36 Chapter 4 Use Web Services ENWW
Set up Web Services
Before you set up Web Services, make sure your printer is connected to the Internet using a wireless
connection.
To set up Web Services, use one of the following methods.
To set up Web Services using the printer control panel
1. From the Home screen, touch (HP ePrint)
2. Touch Set Up.
3. Touch Accept to accept the HP Connected terms of use and enable Web Services.
4. In the Printer Update Options screen, choose the option which allows the printer to automatically install
updates.
NOTE: If a printer update is available, the printer will download and install the update, and then
restart. You will have to repeat the instructions from step 1 to set up HP ePrint.
NOTE: If prompted for proxy settings and if your network uses proxy settings, follow the on-screen
instructions to set up a proxy server. If you do not have the proxy details, contact your network
administrator or the person who set up the network.
5. When the printer is connected to the server, the printer prints an information page. Follow the
instructions on the information page to nish the setup.
To set up Web Services using the Embedded Web Server (EWS)
1. Open the EWS. For more information, see Open the Embedded Web Server on page 94.
2. Click the Web Services tab.
3. In the Web Services Settings section, click Setup , click Continue, and follow the on-screen instructions
to accept the terms of use.
4. If prompted, choose to allow the printer to check for and install printer updates.
NOTE: When updates are available, they are automatically downloaded and installed, and then the
printer restarts.
NOTE: If prompted for proxy settings and if your network uses proxy settings, follow the on-screen
instructions to set up a proxy server. If you do not have the proxy details, contact your network
administrator or the person who set up the network.
5. When the printer is connected to the server, the printer prints an information page. Follow the
instructions on the information page to nish the setup.
ENWW Set up Web Services 37
Print with HP ePrint
HP HP ePrint allows you to print to your HP ePrint-enabled printer anytime, from any location.
Before you can use HP ePrint, make sure the printer is connected to an active network providing Internet
access.
To print a document using HP ePrint
1. Make sure Web Services have been set up successfully.
For more information, see Set up Web Services on page 37.
2. Touch (HP ePrint) on the Home screen, and then nd the HP ePrint email address from the Web
Services Summary menu.
3. Email your document to the printer.
a. On your computer or mobile device, open your email application.
NOTE: For information about using the email application on your computer or mobile device, see
the documentation provided with the application.
b. Create a new email and attach the document to print.
c. Send the email to the printer email address.
The printer prints the attached document.
NOTE: Enter only the HP ePrint email address in the "To" eld. Do not enter any additional email
addresses in the other elds. The HP ePrint server does not accept email print jobs if there are multiple
addresses in the "To" eld or any address in the "Cc" eld."
NOTE: The email will be printed once it is received. As with any email, there is no guarantee when or
whether it will be received. You can check the print status on HP Connected (www.hpconnected.com).
NOTE: Documents printed with HP ePrint may appear dierent from the original. Style, formatting,
and text ow may dier from the original document. For documents that need to be printed with a
higher quality (such as legal documents), we recommend that you print from the software application
on your computer, where you will have more control over what your printout looks like.
Click here to go online for more information.
38 Chapter 4 Use Web Services ENWW
Use HP Printables
Print pages from the web, without using a computer, by setting up HP Printables, a free service from HP. You
can print coloring pages, calendars, puzzles, recipes, maps, and more, depending on the apps available in
your country/region.
Go to the HP Connected website for more information and specic terms and conditions:
www.hpconnected.com .
ENWW Use HP Printables 39
Use the HP Connected website
Use HP’s free HP Connected website to set up increased security for HP ePrint, and specify the email
addresses that are allowed to send email to your printer. You can also get product updates, more apps, and
other free services.
Go to the HP Connected website for more information and specic terms and conditions:
www.hpconnected.com .
40 Chapter 4 Use Web Services ENWW
Remove Web Services
Use the following instructions to remove Web Services.
1. From the Home screen, touch Setup , and then touch Web Services.
2. Touch Remove Web Services.
ENWW Remove Web Services 41
42 Chapter 4 Use Web Services ENWW
Copy
The Copy menu on the printer display allows you to easily start a black or color copy and select number of
copies.
To make a black or color copy
1. Load paper in the input tray.
2
. Load the original print side up into the document feeder, or load the original print side down on the right
front corner of the scanner glass.
For more information about loading the original, see Load original on page 11.
3. From the Home screen, touch Copy .
4. Specify number of copies and settings.
● Flick to the desired number of copies or use (Keypad) to enter the number of copies.
● Touch (Settings) to customize the copy job.
5. Touch Start Black or Start Color to start the copy job.
Copy Settings
You can customize copy jobs using the following settings in the Copy menu.
● Tray and Paper: Make sure you have loaded paper in the input tray. Plain paper will print in plain paper
normal print quality. Photo paper will print in photo paper best quality.
● Resize: Controls the size of the image or document to be copied.
–
Actual: Makes a copy that is the same as the size of the original, but the margins of the copied
image may be clipped.
– Fit to Page: Makes a copy that is centered with a white border around the edges. The resized image
is either enlarged or reduced to t the size of the selected output paper.
NOTE: The scanner glass must be clean to make sure the Fit to Page feature works properly.
– Custom: Allows you to increase the size of the image by selecting values greater than 100% or
reduce the image size by selecting values less than 100%.
44 Chapter 5 Copy and scan ENWW
● Lighter / Darker: Adjusts the copy settings to make copies lighter or darker.
● ID Card Copy: Allows you to copy both sides of ID card.
NOTE: After two minutes of inactivity, the copy options will automatically return to the default settings of
A4 or 8.5 x 11 inches plain paper (depending on region).
ENWW Copy 45
Scan using the printer control panel
To scan an original from the printer control panel
1. Load the original print side up into the document feeder, or load the original print side down on the right
front corner of the scanner glass.
For more information, see Load original on page 11.
2. Touch Scan .
3. Touch a computer that you want to scan to.
4. Choose the type of scan you want.
5. Touch OK.
46 Chapter 5 Copy and scan ENWW
Scan using the HP printer software
●
Scan to a computer
●
Create a new scan shortcut (Windows)
●
Change scan settings (Windows)
Scan to a computer
Before scanning to a computer, make sure you have already installed the HP recommended printer software.
The printer and computer must be connected and turned on.
To scan a document or photo to a le (Windows)
1. Load the original print side up into the document feeder, or load the original print side down on the right
front corner of the scanner glass.
2. Double-click the printer icon on the desktop or do one of the following to open the printer software:
● Windows 8.1: Click the down arrow in lower left corner of the Start screen, and then select the
printer name.
● Windows 8: Right-click an empty area on the Start screen, click All Apps on the app bar, and then
select the printer name.
● Windows 7, Windows Vista, and Windows XP: From the computer desktop, click Start, select All
Programs, click HP, click the folder for the printer, and then select the icon with the printer's name.
3. In the printer software, click Scan a Document or Photo .
4. Select the type of scan you want and then click Scan .
● Choose Save as PDF to save the document (or photo) as a PDF le.
● Choose Save as JPEG to save the photo (or document) as an image le.
NOTE: Click the More link at the top right corner of the Scan dialog to review and modify settings for
any scan.
For more information, see Change scan settings (Windows) on page 49.
If Show Viewer After Scan is selected, you can make adjustments to the scanned image in the preview
screen.
To scan a document or photo to email (Windows)
1. Load the original print side up into the document feeder, or load the original print side down on the right
front corner of the scanner glass.
2. Double-click the printer icon on the desktop or do one of the following to open the printer software:
ENWW Scan using the HP printer software 47
● Windows 8.1: Click the down arrow in lower left corner of the Start screen, and then select the
printer name.
● Windows 8: Right-click an empty area on the Start screen, click All Apps on the app bar, and then
select the printer name.
● Windows 7, Windows Vista, and Windows XP: From the computer desktop, click Start, select All
Programs, click HP, click the folder for the printer, and then select the icon with the printer's name.
3. In the printer software, click Scan a Document or Photo .
4. Select the type of scan you want and then click Scan .
Choose Email as PDF or Email as JPEG to open your email software with the scanned le as an
attachment.
NOTE: Click the More link at the top right corner of the Scan dialog to review and modify settings for
any scan.
For more information, see Change scan settings (Windows) on page 49.
If Show Viewer After Scan is selected, you can make adjustments to the scanned image in the preview
screen.
To scan an original from HP printer software (OS X)
1. Open HP Scan.
HP Scan is located in the Applications/Hewlett-Packard folder at the top level of the hard disk.
2. Click Scan .
3. Choose the type of scan prole you want and follow the on-screen instructions.
Create a new scan shortcut (Windows)
You can create your own scan shortcut to make scanning easier. For example, you might want to regularly
scan and save photos in PNG format, rather than JPEG.
1. Load the original print side up into the document feeder, or load the original print side down on the right
front corner of the scanner glass.
2. Double-click the printer icon on the desktop or do one of the following to open the printer software:
● Windows 8.1: Click the down arrow in lower left corner of the Start screen, and then select the
printer name.
● Windows 8: Right-click an empty area on the Start screen, click All Apps on the app bar, and then
select the printer name.
● Windows 7, Windows Vista, and Windows XP: From the computer desktop, click Start, select All
Programs, click HP, click the folder for the printer, and then select the icon with the printer's name.
3. In the printer software, click Scan a Document or Photo .
4. Click Create New Scan Shortcut .
48 Chapter 5 Copy and scan ENWW
5. Enter a descriptive name, choose an existing shortcut on which to base your new shortcut, and then click
Create .
For example, if you are creating a new shortcut for photos, choose either Save as JPEG or Email as
JPEG . This makes available the options for working with graphics when scanning.
6. Change the settings for your new shortcut to meet your needs, and then click the save icon to the right
of the shortcut.
NOTE: Click the More link at the top right corner of the Scan dialog to review and modify settings for
any scan.
For more information, see Change scan settings (Windows) on page 49.
Change scan settings (Windows)
You can modify any of the scan settings either for a singular use or save the changes to use permanently.
These settings include options such as page size and orientation, scan resolution, contrast, and the folder
location for saved scans.
1. Load the original print side up into the document feeder, or load the original print side down on the right
front corner of the scanner glass.
2. Double-click the printer icon on the desktop or do one of the following to open the printer software:
● Windows 8.1: Click the down arrow in lower left corner of the Start screen, and then select the
printer name.
● Windows 8: Right-click an empty area on the Start screen, click All Apps on the app bar, and then
select the printer name.
● Windows 7, Windows Vista, and Windows XP: From the computer desktop, click Start, select All
Programs, click HP, click the folder for the printer, and then select the icon with the printer's name.
3. In the printer software, click Scan a Document or Photo .
4. Click the More link in the top right corner of the HP Scan dialog.
The detailed settings pane appears on the right. The left column summarizes the current settings for
each section. The right column allows you to change the settings in the highlighted section.
5. Click each section at the left of the detailed settings pane to review the settings in that section.
You can review and change most settings using drop-down menus.
Some settings allow greater exibility by displaying a new pane. These are indicated by a + (plus sign) at
the right of the setting. You must either accept or cancel any changes on this pane to return to the
detailed settings pane.
6. When you have nished changing settings, do one of the following.
● Click Scan . You are prompted to save or reject the changes to the shortcut after the scan is
nished.
● Click the save icon to the right of the shortcut, and then click Scan .
ENWW Scan using the HP printer software 49
Go online to learn more about using the HP Scan software. Learn how to:
● customize scan settings, such as image le type, scan resolution, and contrast levels.
● scan to network folders and cloud drives.
● preview and adjust images before scanning.
50 Chapter 5 Copy and scan ENWW
Scan using Webscan
Webscan is a feature of the Embedded Web Server (EWS) that lets you scan photos and documents from your
printer to your computer using a web browser.
This feature is available even if you did not install the printer software on your computer.
NOTE: By default, Webscan is o. You can enable this feature from the EWS.
If you are unable to open Webscan in the EWS, your network administrator might have turned it o. For more
information, contact your network administrator or the person who set up your network.
To enable Webscan
1. Open the embedded web server. For more information, see Open the Embedded Web Server
on page 94.
2. Click the Settings tab.
3. In the Security section, click Administrator Settings.
4. Select Webscan to enable Webscan.
5. Click Apply.
To scan using Webscan
Scanning using Webscan oers basic scan options. For additional scan options or functionality, scan from the
HP printer software.
1. Load the original print side up into the document feeder, or load the original print side down on the right
front corner of the scanner glass.
For more information, see Load original on page 11.
2. Open the embedded web server. For more information, see Open the Embedded Web Server
on page 94.
3. Click the Scan tab.
4. Click Webscan in the left pane, change any settings, and then click Start Scan .
ENWW Scan using Webscan 51
Tips for copy and scan success
Use the following tips to copy and scan successfully.
● Keep the glass and the back of the lid clean. The scanner interprets anything it detects on the glass as
part of the image.
● Load your original, print side down, on the right front corner of the glass.
● To make a large copy of a small original, scan the original into the computer, resize the image in the
scanning software, and then print a copy of the enlarged image.
● If you want to adjust scan size, output type, scan resolution, or le type, and so on, start scan from the
printer software.
● To avoid incorrect or missing scanned text, make sure the brightness is set appropriately in the
software.
● If you want to scan a document with several pages into one le instead of multiple les, start the scan
with the printer software instead of selecting Scan from the printer display.
52 Chapter 5 Copy and scan ENWW
6 Fax
You can use the printer to send and receive faxes, including color faxes. You can schedule faxes to be sent at
a later time and set up phone book contacts to send faxes quickly and easily to frequently used numbers.
From the printer control panel, you can also set a number of fax options, such as resolution and the contrast
between lightness and darkness on the faxes you send.
NOTE: Before you begin faxing, make sure you have set up the printer correctly for faxing. You can verify the
fax is set up correctly by running the fax setup test from the printer control panel.
●
Send a fax
●
Receive a fax
●
Set up phone book contacts
●
Change fax settings
●
Fax and digital phone services
●
Fax on Voice over Internet Protocol
●
Use reports
ENWW 53
Send a fax
You can send a fax in a variety of ways, depending on your situation or need.
●
Send a standard fax from the printer control panel
●
Send a standard fax from the computer
●
Send a fax from a phone
●
Send a fax using monitor dialing
●
Send a fax in Error Correction Mode
Send a standard fax from the printer control panel
You can easily send a single- or multiple-page black-and-white or color fax by using the printer control panel.
NOTE: If you need printed conrmation that your faxes were successfully sent, fax conrmation must be
enabled.
To send a standard fax from the printer control panel
1. Load the original print side up into the document feeder, or load the original print side down on the right
front corner of the scanner glass.
For more information about loading the original, see Load original on page 11.
2. From the Home screen, touch Fax .
3. Touch Send Now.
4. Touch Enter Fax Number. Use the keypad to enter the fax number, and then click OK.
TIP: To add a pause in the fax number you are entering, touch * repeatedly, until a dash (-) appears on
the display.
5. Touch Black or Color .
If the printer detects an original loaded in the document feeder, it sends the document to the number
you entered.
TIP: If the recipient reports issues with the quality of the fax, try changing the resolution or contrast of
your fax.
Send a standard fax from the computer
You can fax a document directly from your computer without printing it rst.
To use this feature, make sure you have installed the HP printer software on your computer, the printer is
connected to a working telephone line, and the fax function is set up and functioning correctly.
To send a standard fax from the computer (Windows)
1. Open the document on your computer that you want to fax.
2. On the File menu in your software application, click Print.
54 Chapter 6 Fax ENWW
3. From the Name list, select the printer that has “fax” in the name.
4. To change settings (such as selecting to send the document as a black fax or a color fax), click the
button that opens the Properties dialog box. Depending on your software application, this button might
be called Properties, Options, Printer Setup, Printer, or Preferences.
5. After you have changed any settings, click OK.
6. Click Print or OK.
7. Enter the fax number and other information for the recipient, change any further settings for the fax,
and then click
Send Fax. The printer begins dialing the fax number and faxing the document.
To send a standard fax from the computer (OS X)
1. Open the document on your computer that you want to fax.
2. From the File menu in your software, click Print.
3. Select the printer that has “(Fax)” in the name.
4. Enter a fax number or a name from your Contacts that already has a fax number entry.
5. When you have nished lling out the fax information, click Fax.
Send a fax from a phone
You can send a fax using your telephone extension. This allows you to talk with the intended recipient before
sending the fax.
To send a fax from an extension phone
1. Load the original print side up into the document feeder, or load the original print side down on the right
front corner of the scanner glass.
For more information about loading the original, see Load original on page 11.
2. Dial the number by using the keypad on the phone that is connected to the printer.
If the recipient answers the telephone, inform the recipient that they should receive the fax on their fax
machine after they hear fax tones. If a fax machine answers the call, you will hear fax tones from the
receiving fax machine.
3. From the Home screen, touch Fax .
4. Touch Send Fax .
5. When you are ready to send the fax, touch Black or Color .
The telephone is silent while the fax is transmitting. If you want to speak to the recipient after, remain
on the line until the transmission is complete. If you were nished talking to the recipient, you can hang
up the telephone as soon as the fax begins transmitting.
Send a fax using monitor dialing
When you send a fax using monitor dialing, you can hear the dial tones, telephone prompts, or other sounds
through the speakers on the printer. This enables you to respond to prompts while dialing, as well as control
the pace of your dialing.
ENWW Send a fax 55
TIP: If you are using a calling card and do not enter your PIN fast enough, the printer might start sending fax
tones too soon and cause your PIN not to be recognized by the calling card service. If this is the case, create
a phone book contact to store the PIN for your calling card.
NOTE: Make sure the volume is turned on to hear a dial tone.
To send a fax using monitor dialing from the printer control panel
1. Load the original print side up into the document feeder, or load the original print side down on the right
front corner of the scanner glass.
For more information about loading the original, see Load original on page 11.
2. From the Home screen, touch Fax .
3. Touch Send Now.
4. Touch Black or Color .
5. When you hear the dial tone, click Enter Fax Number, and then use the keypad to enter the number.
6. Follow any prompts that might occur.
TIP: If you are using a calling card to send a fax and you have your calling card PIN stored as a phone
book contact, when prompted to enter your PIN, touch (Phone Book) to select the phone book
contact where you have your PIN stored.
Your fax is sent when the receiving fax machine answers.
Send a fax in Error Correction Mode
Error Correction Mode (ECM) prevents loss of data due to poor phone lines by detecting errors that occur
during transmission and automatically requesting retransmission of the erroneous portion. Phone charges
are unaected, or might even be reduced, on good phone lines. On poor phone lines, ECM increases sending
time and phone charges, but sends the data much more reliably. The default setting is On. Turn ECM o only if
it increases phone charges substantially, and if you can accept poorer quality in exchange for reduced
charges.
If you turn ECM o:
● The quality and transmission speed of faxes you send and receive are aected.
● The Speed is automatically set to Medium .
● You can no longer send or receive faxes in color.
To change the ECM setting from the control panel
1. From the Home screen, touch Fax .
2. Touch Setup .
3. Touch Preferences .
4. Scroll to Error Correction Mode and touch it to turn the feature on or o.
56 Chapter 6 Fax ENWW
Receive a fax
You can receive faxes automatically or manually. If you turn o the Auto Answer option, you must receive
faxes manually. If you turn on the Auto Answer option (the default setting), the printer automatically answers
incoming calls and receives faxes after the number of rings that are specied by the Rings to Answer setting.
(The default Rings to Answer setting is ve rings.)
If you receive a Legal-size or larger fax and the printer is not currently set to use Legal-size paper, the printer
reduces the fax so that it ts on the paper that is loaded. If you have disabled the Auto Reduction feature, the
printer prints the fax on two pages.
NOTE: If you are copying a document when a fax arrives, the fax is stored in the printer memory until the
copying nishes.
●
Receive a fax manually
●
Set up backup fax
●
Reprint received faxes from memory
●
Forward faxes to another number
●
Set automatic reduction for incoming faxes
●
Block unwanted fax numbers
Receive a fax manually
When you are on the phone, the person you are speaking with can send you a fax while you are still
connected. You can pick up the handset to talk or listen for fax tones.
You can receive faxes manually from a phone that is directly connected to the printer (on the 2-EXT port).
To receive a fax manually
1. Make sure the printer is turned on and you have paper loaded in the input tray.
2. Remove any originals from the document feeder tray.
3. Set the Rings to Answer setting to a high number to allow you to answer the incoming call before the
printer answers. Or, turn o the Auto Answer setting so that the printer does not automatically answer
incoming calls.
4. If you are currently on the phone with the sender, ask the sender to start sending the fax.
5. Do the following when you hear fax tones from a sending fax machine.
a. From the Home screen, touch Fax , touch Send and Receive, and then touch Receive Now.
b. After the printer begins to receive the fax, you can hang up the phone or remain on the line. The
phone line is silent during fax transmission.
Set up backup fax
Depending on your preference and security requirements, you can set up the printer to store all the faxes it
receives, only the faxes it receives while the printer is in an error condition, or none of the faxes it receives.
ENWW Receive a fax 57
To set backup fax from the printer control panel
1. From the Home screen, touch Fax .
2. Touch Setup .
3. Touch Preferences .
4. Touch Backup Fax Reception.
5. Touch the required setting.
On The default setting. When Backup fax is On, the printer stores received faxes in memory. This
enables you to reprint the most recently printed faxes if they are still saved in memory.
NOTE: When printer memory is low, it overwrites the oldest, printed faxes as it receives new
faxes. If the memory becomes full of unprinted faxes, the printer stops answering incoming fax
calls.
NOTE: The received faxes are stored in the volatile memory. If the printer is turned o and then
on, the received faxes will no longer be available for reprinting.
NOTE: If you receive a fax that is too large, such as a very detailed color photo, it might not be
stored in memory due to memory limitations.
On Error Only Causes the printer to store faxes in memory only if an error condition exists that prevents the
printer from printing the faxes (for example, if the printer runs out of paper). The printer continues
to store incoming faxes as long as there is memory available. (If the memory becomes full, the
printer stops answering incoming fax calls.) When the error condition is resolved, the faxes stored
in memory print automatically, and then they are deleted from memory.
O Faxes are never stored in memory. For example, you might want to turn o Backup fax for security
purposes. If an error condition occurs that prevents the printer from printing (for example, the
printer runs out of paper), the printer stops answering incoming fax calls.
Reprint received faxes from memory
The received faxes are stored in the volatile memory. If the printer is turned o and then on, the received
faxes will no longer be available for reprinting.
NOTE: After the memory becomes full, the printer cannot receive the new fax until you print or delete the
faxes from memory.You might also want to delete the faxes in memory for security or privacy purposes.
To reprint faxes in memory from the printer control panel
1. Make sure you have paper loaded in the input tray. For more information, see Load media on page 7.
2. From the Home screen, touch Fax .
3. Touch Reprint.
The faxes are displayed in the reverse order from which they were received with the most recently
received fax printed rst, and so on.
4. Select the fax you want to print, and then touch Print.
Forward faxes to another number
You can set up the printer to forward your faxes to another fax number. All faxes are forwarded in black and
white, regardless of how they were originally sent.
58 Chapter 6 Fax ENWW
HP recommends that you verify the number you are forwarding to is a working fax line. Send a test fax to
make sure the fax machine is able to receive your forwarded faxes.
To forward faxes from the printer control panel
1. From the Home screen, touch Fax .
2. Touch Setup .
3. Touch Preferences .
4. Touch Fax Forwarding.
5. Touch On (Print and Forward) to print and forward the fax, or select On (Forward) to forward the fax.
NOTE: If the printer is not able to forward the fax to the designated fax machine (for example, if it is
not turned on), the printer prints the fax. If you set up the printer to print error reports for received
faxes, it also prints an error report.
6. At the prompt, enter the number of the fax machine intended to receive the forwarded faxes, and then
touch Done . Enter the required information for each of the following prompts: start date, start time,
end date, and end time. Then touch Done .
7. Fax forwarding is activated. Touch OK to conrm.
If the printer loses power when fax forwarding is set up, it saves the fax forwarding setting and phone
number. When the power is restored to the printer, the fax forwarding setting is still On.
NOTE: You can cancel fax forwarding by selecting O from the Fax Forwarding menu.
Set automatic reduction for incoming faxes
The Auto Reduction setting determines what the printer does if it receives a fax that is too large for the
loaded paper size. This setting is turned on by default, so the image of the incoming fax is reduced to t on
one page, if possible. If this feature is turned o, information that does not t on the rst page is printed on
a second page. Auto Reduction is useful when you receive a Legal-size fax and Letter-size paper is loaded in
the input tray.
To set automatic reduction from the printer control panel
1. From the Home screen, touch Fax .
2. Touch Setup .
3. Touch Preferences .
4. Touch Auto Reduction to turn on or o.
Block unwanted fax numbers
If you subscribe to a caller ID service through your phone provider, you can block specic fax numbers so the
printer does not receive faxes from those numbers. When an incoming fax call is received, the printer
compares the number to the list of junk fax numbers to determine if the call should be blocked. If the number
matches a number in the blocked fax numbers list, the fax is not received. (The maximum number of fax
numbers you can block varies by model.)
ENWW Receive a fax 59
NOTE: This feature is not supported in all countries/regions. If it is not supported in your country/region,
Junk Fax Blocking does not appear in the Preferences menu.
NOTE: If no phone numbers are added in the Caller ID list, it is assumed that you are not subscribed to a
Caller ID service.
You can block specic fax numbers by adding them to the junk fax list, and unblock these numbers by
removing them from the junk fax list.
To add a number to the junk fax list
1. From the Home screen, touch Fax .
2. Touch Setup .
3. Touch Preferences .
4. Touch Junk Fax Blocking .
5. Touch (Plus Sign).
6. Do one of the following.
● Touch (Received Call History), select the fax number to be blocked, and then touch Add.
● Manually enter a fax number to block, and touch Add.
NOTE: Make sure you enter the fax number as it appears on the control panel display, and not the fax
number that appears on the fax header of the received fax, as these numbers can be dierent.
To remove numbers from the junk fax list
If you no longer want to block a fax number, you can remove it from the junk fax list.
1. From the Home screen, touch Fax .
2. Touch Setup .
3. Touch Preferences .
4. Touch Junk Fax Blocking .
5. Touch the number you want to remove, touch Remove, and then touch OK .
60 Chapter 6 Fax ENWW
Set up phone book contacts
You can set up frequently used fax numbers as phone book contacts. This allows you quickly dial those
numbers using the printer control panel.
TIP: In addition to creating and managing phone book contacts from the printer control panel, you can also
use tools available on your computer, such as the HP printer software and the printer EWS.
●
Set up and change phone book contacts
●
Set up and change group phone book contacts
●
Delete phone book contacts
Set up and change phone book contacts
You can store fax numbers as phone book contacts.
To set up phone book contacts
1. From the Home screen, touch Fax .
2. Touch Send Now.
3. Touch (Phone Book).
4. Touch Contacts.
5. Touch (Plus Sign) to add a contact.
6. Touch Name, enter the name of the contact, and then touch Done .
7. Touch Fax Number, enter the fax number for the contact, and then touch OK .
NOTE: Be sure to include any pauses or other required numbers, such as an area code, an access code
for numbers outside a PBX system (usually a 9 or 0), or a long-distance prex.
8. Touch Add.
To change phone book contacts
1. From the Home screen, touch Fax .
2. Touch Send Now.
3. Touch (Phone Book).
4. Touch Contacts.
5. Touch (Edit) to edit a contact.
6. Touch the contact that you want to edit.
7. Touch Name, edit the name of the contact, and then touch Done .
8. Touch Number, edit the fax number for the contact, and then touch OK .
ENWW Set up phone book contacts 61
NOTE: Be sure to include any pauses or other required numbers, such as an area code, an access code
for numbers outside a PBX system (usually a 9 or 0), or a long-distance prex.
9. Touch Done .
Set up and change group phone book contacts
You can store groups of fax numbers as group phone book contacts.
To set up group phone book contacts
NOTE: Before you can create a group phone book contact, you must have already created at least one
phone book contact.
1. From the Home screen, touch Fax .
2. Touch Send Now.
3. Touch (Phone Book).
4. Touch Group Contacts.
5. Touch (Plus Sign) to add a group.
6. Touch Name and then enter the name of the group, and then touch Done .
7. Touch Number, select the phone book contacts you want to include in this group, and then touch Select.
8. Touch Create.
To change group phone book contacts
1. From the Home screen, touch Fax .
2. Touch Send Now.
3. Touch (Phone Book).
4. Touch Group Contacts.
5. Touch (Edit) to edit a group.
6. Touch the group phone book contact that you want to edit.
7. Touch Name and then edit the name of the group phone book contact, and then touch Done .
8. Touch Number of Members.
9. Deselect the phone book contacts you want to delete from this group, or touch (Plus Sign) to add a
contact to the group.
10. Touch Done .
Delete phone book contacts
You can delete phone book contacts or group phone book contacts.
62 Chapter 6 Fax ENWW
1. From the Home screen, touch Fax .
2. Touch Send Now.
3. Touch (Phone Book).
4. Touch Contacts or Group Contacts.
5. Touch (Edit).
6. Touch the name of the contact you want to delete.
7. Touch Delete.
8. Touch Yes to conrm and then touch OK .
ENWW Set up phone book contacts 63
Change fax settings
After completing the steps in the getting started guide that came with the printer, use the following steps to
change the initial settings or to congure other options for faxing.
●
Congure the fax header
●
Set the answer mode (Auto answer)
●
Set the number of rings before answering
●
Change the answer ring pattern for distinctive ring
●
Set the dial type
●
Set the redial options
●
Set the fax speed
●
Set the fax sound volume
Congure the fax header
The fax header prints your name and fax number on the top of every fax you send. HP recommends that you
set up the fax header by using the HP printer software. You can also set up the fax header from the printer
control panel, as described here.
NOTE: In some countries/regions, the fax header information is a legal requirement.
To set or change the fax header
1. From the Home screen, touch Fax .
2. Touch Setup , and then touch Preferences .
3. Touch Fax Header.
4. Enter your personal or company name, and then touch Done .
5. Enter your fax number, and then touch OK .
Set the answer mode (Auto answer)
The answer mode determines whether the printer answers incoming calls.
● Turn on the Auto Answer setting if you want the printer to answer faxes automatically. The printer
answers all incoming calls and faxes.
● Turn o the Auto Answer setting if you want to receive faxes manually. You must be available to
respond in person to the incoming fax call or else the printer does not receive faxes.
To set the answer mode
1. From the Home screen, touch Fax .
2. Touch Setup , and then touch Preferences .
3. Touch Auto Answer to turn it on or o.
64 Chapter 6 Fax ENWW
You may also access this feature by touching (Fax Status) on the Home screen.
Set the number of rings before answering
If you turn on the Auto Answer setting, you can specify how many rings occur before incoming calls are
automatically answered.
The Rings to Answer setting is important if you have an answering machine on the same phone line as the
printer, because you want the answering machine to answer the phone before the printer does. The number
of rings to answer for the printer should be greater than the number of rings to answer for the answering
machine.
For example, set your answering machine to a low number of rings and the printer to answer in the maximum
number of rings. (The maximum number of rings varies by country/region.) In this setup, the answering
machine answers the call and the printer monitors the line. If the printer detects fax tones, it receives the fax.
If the call is a voice call, the answering machine records the incoming message.
To set the number of rings before answering
1. From the Home screen, touch Fax .
2. Touch Setup , and then touch Preferences .
3. Touch Rings to Answer .
4. Specify the number of rings.
5. Touch Done to accept the setting.
Change the answer ring pattern for distinctive ring
Many phone companies oer a distinctive ring feature that allows you to have several phone numbers on one
phone line. When you subscribe to this service, each number is assigned a dierent ring pattern. You can set
up the printer to answer incoming calls that have a specic ring pattern.
If you connect the printer to a line with distinctive ring, have your telephone company assign one ring pattern
to voice calls and another ring pattern to fax calls. HP recommends that you request double or triple rings for
a fax number. When the printer detects the specied ring pattern, it answers the call and receives the fax.
TIP: You can also use the Ring Pattern Detection feature in the Distinctive Ring menu to set distinctive ring.
With this feature, the printer recognizes and records the ring pattern of an incoming call and, based on this
call, automatically determines the distinctive ring pattern assigned by your telephone company to fax calls.
If you do not have a distinctive ring service, use the default ring pattern, which is All Standard Rings .
NOTE: The printer cannot receive faxes when the main phone number is o the hook.
To change the answer ring pattern for distinctive ring
1. Verify that the printer is set to answer fax calls automatically.
2. From the Home screen, touch Fax .
3. Touch Setup , and then select Preferences .
4. Touch Distinctive Ring .
ENWW Change fax settings 65
5. A message appears stating that this setting should not be changed unless you have multiple numbers
on the same telephone line. Touch Yes to continue.
6. Do one of the following:
● Touch the ring pattern assigned by your telephone company to fax calls.
● Touch Ring Pattern Detection, and then follow the instructions on the printer control panel
display.
NOTE: If the Ring Pattern Detection feature cannot detect the ring pattern or if you cancel the feature
before it nishes, the ring pattern is automatically set to the default, which is All Standard Rings .
NOTE: If you are using a PBX phone system that has dierent ring patterns for internal and external
calls, you must call the fax number from an external number.
Set the dial type
Use this procedure to set tone-dialing or pulse-dialing mode. The factory-set default is Tone. Do not change
the setting unless you know that your phone line cannot use tone dialing.
NOTE: The pulse-dialing option is not available in all countries/regions.
To set the dial type
1. From the Home screen, touch Fax .
2. Touch Setup , and then touch Preferences .
3. Touch Dial Type.
4. Touch to select Tone or Pulse.
Set the redial options
If the printer was unable to send a fax because the receiving fax machine did not answer or was busy, the
printer attempts to redial based on the settings for the redial options. Use the following procedure to turn the
options on or o.
● Busy redial: If this option is turned on, the printer redials automatically if it receives a busy signal. The
default is On.
● No answer redial: If this option is turned on, the printer redials automatically if the receiving fax
machine does not answer. The default is O .
● Connection problem redial: If this option is turned on, the printer redials automatically if there has been
a problem connecting with the receiving fax machine. Connection problem redial works only for sending
faxes from memory. The default is On.
To set the redial options
1. From the Home screen, touch Fax .
2. Touch Setup , and then touch Preferences .
3. Touch Auto Redial .
4. Touch Busy Redial , No Answer Redial , or Connection Problem Redial to turn it on or o.
66 Chapter 6 Fax ENWW
Set the fax speed
You can set the fax speed used to communicate between your printer and other fax machines when sending
and receiving faxes.
If you use one of the following, setting the fax speed to a slower speed might be required:
● An Internet phone service
● A PBX (private branch exchange) system
●
Fax on Voice over Internet Protocol (VoIP)
● An integrated services digital network (ISDN) service
If you experience problems sending and receiving faxes, try using a slower Speed . The following table
provides the available fax speed settings.
Fax speed setting Fax speed
Fast 33600 bps
Medium 14400 bps
Slow 9600 bps
To set the fax speed
1. From the Home screen, touch Fax .
2. Touch Setup , and then touch Preferences .
3. Touch Speed .
4. Touch to select an option.
Set the fax sound volume
You can change the volume of fax sounds.
To set the fax sound volume
1. From the Home screen, touch Fax .
2. Touch Setup , and then touch Preferences .
3. Touch Volume.
4. Touch to select Soft, Loud, or O .
ENWW Change fax settings 67
Fax and digital phone services
Many telephone companies provide their customers with digital phone services, such as the following:
● DSL: A Digital subscriber line (DSL) service through your telephone company. (DSL might be called ADSL
in your country/region.)
● PBX: A private branch exchange (PBX) phone system.
● ISDN: An integrated services digital network (ISDN) system.
●
VoIP: A low-cost phone service that allows you to send and receive faxes with your printer by using the
Internet. This method is called Fax on Voice over Internet Protocol (VoIP).
For more information, see Fax on Voice over Internet Protocol on page 69.
HP printers are designed specically for use with traditional analog phone services. If you are in a digital
phone environment (such as DSL/ADSL, PBX, or ISDN), you might need to use digital-to-analog lters or
converters when setting up the printer for faxing.
NOTE: HP does not guarantee that the printer will be compatible with all digital service lines or providers, in
all digital environments, or with all digital-to-analog converters. It is always recommended that you discuss
with the telephone company directly for the correct setup options based on their line services provided.
68 Chapter 6 Fax ENWW
Fax on Voice over Internet Protocol
You might be able to subscribe to a low cost phone service that allows you to send and receive faxes with your
printer by using the Internet. This method is called Fax on Voice over Internet Protocol (VoIP).
The following are indications you probably use a VoIP service.
● Dial a special access code along with the fax number.
● Have an IP converter box that connects to the Internet and provides analog phone ports for the fax
connection.
NOTE: You can only send and receive faxes by connecting a phone cord to the port labeled "1-LINE" on the
printer. This means that your connection to the Internet must be done either through a converter box (which
supplies regular analog phone jacks for fax connections) or your telephone company.
TIP: Support for traditional fax transmission over any Internet protocol telephone systems are often
limited. If you experience problems faxing, try using a slower fax speed or disabling the fax error-correction
mode (ECM). However, if you turn o ECM, you cannot send and receive color faxes.
For more information about changing the fax speed, see Set the fax speed on page 67. For more information
about using ECM, see Send a fax in Error Correction Mode on page 56.
If you have questions about Internet faxing, contact your Internet faxing services support department or your
local service provider for further assistance.
ENWW Fax on Voice over Internet Protocol 69
Use reports
You can set up the printer to print error reports and conrmation reports automatically for each fax you send
and receive. You can also manually print system reports as required; these reports provide useful system
information about the printer.
By default, the printer is set to print a report only if there is a problem sending or receiving a fax.
A conrmation message that indicates whether a fax was successfully sent appears briey on the control
panel display after each transaction.
NOTE: If the reports are not legible, you can check the estimated ink levels from the control panel or the HP
software. For more information, see Check estimated ink levels on page 76.
NOTE: Ink level alerts and indicators provide estimates for planning purposes only. When you receive a low-
ink alert, consider having a replacement cartridge available to avoid possible printing delays. You do not need
to replace the ink cartridges until the print quality becomes unacceptable.
NOTE: Ensure that the ink cartridges are in good conditions and installed properly. For more information,
see Manage ink cartridges on page 75.
This section contains the following topics:
●
Print fax conrmation reports
●
Print fax error reports
●
Print and view the fax log
●
Clear the fax log
●
Print the details of the last fax transaction
●
Print a Caller ID Report
●
View the Call History
Print fax conrmation reports
You can print a conrmation report for every fax your send or receive. The default setting is O. When in the
default setting, a conrmation message appears briey on the control panel after each fax is sent or received.
To enable fax conrmation
1. From the Home screen, touch Fax .
2. Touch Setup .
3. Touch Reports and touch Fax Conrmation .
4. Touch to select one of the following options.
O
Does not print a fax conrmation report when you send and receive faxes successfully. This is the
default setting.
On (Fax Send) Prints a fax conrmation report for every fax you send.
70 Chapter 6 Fax ENWW
On (Fax Receive) Prints a fax conrmation report for every fax you receive.
On (Fax Send and Fax
Receive)
Prints a fax conrmation report for every fax you send and receive.
To include an image of the fax on the conrmation report
1. From the Home screen, touch Fax .
2. Touch Setup .
3. Touch Reports and touch Fax Conrmation .
4. Touch On (Fax Send) or On (Fax Send and Fax Receive) .
5. Touch Fax Conrmation with Image.
Print fax error reports
You can congure the printer so that it automatically prints a report when there is an error during
transmission or reception.
To set the printer to print fax error reports automatically
1. From the Home screen, touch Fax .
2. Touch Setup .
3. Touch Reports and touch Fax Error Report.
4. Touch to select one of the following.
On (Fax Send) Prints whenever a transmission error occurs. This is the default setting.
On (Fax Receive) Prints whenever a receiving error occurs.
On (Fax Send and Fax
Receive)
Prints whenever a fax error occurs.
O Does not print any fax error reports.
Print and view the fax log
You can print a log of faxes that have been received and sent by the printer.
To print the fax log from the printer control panel
1. From the Home screen, touch Fax .
2. Touch Setup , and then touch Reports .
3. Touch Print Fax Reports .
4. Touch Last 30 Transaction Fax Logs.
5. Touch Print to begin printing.
ENWW Use reports 71
Clear the fax log
Clearing the fax log also deletes all faxes stored in memory.
To clear the fax log
1. From the Home screen, touch Fax .
2. Touch Setup , and then touch Tools.
3. Touch Clear Fax Logs.
Print the details of the last fax transaction
The Last Fax Transaction report prints the details of the latest fax transaction to occur. Details include the fax
number, number of pages, and the fax status.
To print the Last Fax Transaction report
1. From the Home screen, touch Fax .
2. Touch Setup , and then touch Reports .
3. Touch Print Fax Reports .
4. Touch Last Transaction Log.
5. Touch Print to begin printing.
Print a Caller ID Report
You can print a list of Caller ID fax numbers.
To print a Caller ID History Report
1. From the Home screen, touch Fax .
2. Touch Setup , and then touch Reports .
3. Touch Print Fax Reports .
4. Touch Caller ID Report.
5. Touch Print to begin printing.
View the Call History
You can view a list of all the calls placed from the printer.
NOTE: You cannot print the call history.
To view the call history
1. From the Home screen, touch Fax .
2. Touch Send Now.
72 Chapter 6 Fax ENWW
3. Touch (Phone Book).
4. Touch Call History
ENWW Use reports 73
74 Chapter 6 Fax ENWW
Check estimated ink levels
You can easily check the ink supply level to determine how soon you might need to replace an ink cartridge.
The ink supply level shows an estimate of the amount of ink remaining in the ink cartridges.
To check the ink levels from the printer control panel
● From the Home screen, touch (Ink) to display the estimated ink levels.
To check the ink levels from the HP printer software (Windows)
1. Open the HP printer software. For more information, see Open the HP printer software (Windows)
on page 15.
2. In the printer software, click the Estimated Ink Levels tab.
To check the ink levels from the HP printer software (OS X)
1. Open HP Utility.
HP Utility is located in the Hewlett-Packard folder in the Applications folder at the top level of the hard
disk.
2. Select the HP OiceJet 3830 series from the list of devices at the left of the window.
3. Click Supplies Status.
The estimated ink levels appear.
4. Click All Settings to return to the Information and Support pane.
NOTE: If you have installed a relled or remanufactured ink cartridge, or an ink cartridge that has been used
in another printer, the ink level indicator might be inaccurate or unavailable.
NOTE: Ink level warnings and indicators provide estimates for planning purposes only. When you receive a
low-ink warning message, consider having a replacement ink cartridge available to avoid possible printing
delays. You do not have to replace the ink cartridges until the print quality is unacceptable.
NOTE: Ink from the ink cartridges is used in the printing process in a number of dierent ways, including in
the initialization process, which prepares the printer and cartridges for printing, and in printhead servicing,
which keeps print nozzles clear and ink owing smoothly. In addition, some residual ink is left in the ink
cartridge after it is used. For more information, see www.hp.com/go/inkusage.
76 Chapter 7 Manage ink cartridges ENWW
Order ink supplies
Before ordering cartridges, locate the correct cartridge number.
To locate the cartridge number on the printer
● The cartridge number is located inside the front door.
To locate the cartridge number from the printer software (Windows)
1. Open the HP printer software. For more information, see Open the HP printer software (Windows)
on page 15.
2. In the printer software, click Shop, click Shop For Supplies Online, and then follow the on-screen
instructions.
To nd the print cartridge reorder numbers (OS X)
1. Open HP Utility.
NOTE: HP Utility is located in the Hewlett-Packard folder in the Applications folder at the top level of
the hard disk.
2. Click Supplies Info.
The print cartridge ordering numbers appear.
3. Click All Settings to return to the Information and Support pane.
To order original HP supplies for the HP OiceJet 3830 series, go to www.hp.com/buy/supplies . If prompted,
choose your country/region, follow the prompts to select your product, and then click one of the shopping
links on the page.
NOTE: Ordering ink cartridges online is not supported in all countries/regions. If it is not available in your
country/region, you may still view supplies information and print a list for reference when shopping at a local
HP reseller.
ENWW Order ink supplies 77
Choose right ink cartridges
HP recommends that you use Original HP ink cartridges. Original HP ink cartridges are designed and tested
with HP printers to help you easily produce great results, time after time.
78 Chapter 7 Manage ink cartridges ENWW
Replace ink cartridges
To replace the ink cartridges
1. Check that power is on.
2. Close the output tray extender, and then rotate the output tray clockwise to stow it in the printer.
3. Remove the ink cartridge.
a. Open the front door of the printer.
b. Open the cartridge access door and wait for the print carriage to move to the center of the printer.
c. Press down to release the ink cartridge, and then remove it from the slot.
4. Insert a new ink cartridge.
a. Remove the ink cartridge from the packaging.
ENWW Replace ink cartridges 79
b. Remove the plastic tape using the pull tab.
NOTE: Do not touch the electrical contacts on the ink cartridge.
c. Slide the ink cartridge into the slot until it clicks into place.
d. Close the cartridge access door.
NOTE: The HP printer software prompts you to align the ink cartridges when you print a
document after installing the new ink cartridge.
80 Chapter 7 Manage ink cartridges ENWW
e. Close the front door of the printer.
5. Pull out the output tray and the tray extender.
ENWW Replace ink cartridges 81
Use single-cartridge mode
Use the single-cartridge mode to operate the printer with only one ink cartridge. The single-cartridge mode is
initiated when an ink cartridge is removed from the ink cartridge carriage.
NOTE: When the printer operates in single-cartridge mode, a message is displayed on the printer display. If
the message is displayed and two ink cartridges are installed in the printer, verify that the protective piece of
plastic tape has been removed from each ink cartridge. When the plastic tape covers the ink cartridge
contacts, the printer cannot detect that the ink cartridge is installed. If there is no plastic tape on the
cartridges, try cleaning the cartridge contacts. For information about cleaning ink cartridge contacts, see Ink
cartridge issues on page 104.
To exit the single-cartridge mode
● Install both the black and tri-color ink cartridges in the printer.
82 Chapter 7 Manage ink cartridges ENWW
Cartridge warranty information
The HP cartridge warranty is applicable when the cartridge is used in its designated HP printing device. This
warranty does not cover HP ink cartridges that have been relled, remanufactured, refurbished, misused, or
tampered with.
During the warranty period the cartridge is covered as long as the HP ink is not depleted and the end of
warranty date has not been reached. The end of warranty date, in YYYY/MM/DD format, may be found on the
cartridge as indicated:
For a copy of the HP Limited Warranty Statement, see the printed documentation that came with the printer.
ENWW Cartridge warranty information 83
Tips for working with ink cartridges
Use the following tips to work with ink cartridges:
● To protect the ink cartridges from drying out, always turn the printer o using the Power button, and
wait until the Power button light goes out.
● Do not open or untape ink cartridges until you are ready to install them. Leaving tape on the ink
cartridges reduces ink evaporation.
● Insert the ink cartridges into the correct slots. Match the color and icon of each ink cartridge to the color
and icon for each slot. Make sure the ink cartridges snap into place.
● After you insert new ink cartridges, align the printer for best print quality. See Printing issues
on page 107 for more information.
● When the Estimated Ink Levels in the printer software shows one or both ink cartridges in a low state,
consider getting replacement cartridges to avoid possible printing delays. You do not need to replace
the ink cartridges until print quality becomes unacceptable. See Replace ink cartridges on page 79 for
more information.
● If you remove an ink cartridge from the printer for any reason, try to replace it again as soon as possible.
Outside of the printer, if unprotected, ink cartridges begin to dry out.
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8 Connect your printer
●
Connect your printer to a wireless network with a router
●
Connect wirelessly to the printer without a router
●
Wireless settings
●
Connect your printer to your computer with a USB cable (non-network connection)
●
Change from a USB connection to a wireless network
●
Advanced printer management tools (for networked printers)
●
Tips for setting up and using a networked printer
ENWW 85
Connect your printer to a wireless network with a router
To connect the printer to an integrated wireless WLAN 802.11 network, you will need the following:
● A wireless 802.11b/g/n network that includes a wireless router or access point.
NOTE: The printer only supports connections using 2.4GHz.
● A computer connected to the wireless network that you intend to connect the printer to.
● Network name (SSID).
● WEP key or WPA Passphrase (if needed).
To connect the printer
1. From the Home screen on the printer control panel, touch (Wireless).
2. Touch Settings.
3. Touch Wireless Setup Wizard or Wi-Fi Protected Setup.
4. Follow the on-screen instructions to complete the setup.
To connect a new printer (Windows)
1. Open the printer software. For more information, see Open the HP printer software (Windows)
on page 15.
2. In the printer software, click Utilities.
3. Select Printer Setup & Software.
4. Select Connect a new printer. Follow the onscreen instructions.
To connect a new printer (OS X)
1. Open System Preferences .
2. Depending on your operating system, click Print & Fax , Print & Scan , or Printers & Scanners in the
Hardware section.
3. Click + below the list of printers at the left.
4. Select the new printer from the list.
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Connect wirelessly to the printer without a router
With Wi-Fi Direct, you can print wirelessly from a computer, smart phone, tablet, or other wireless-capable
device—without connecting to an existing wireless network.
Guidelines for using Wi-Fi Direct
● Make sure your computer or mobile device has the necessary software.
– If you are using a computer, make sure you have installed the HP printer software.
If you have not installed the HP printer software on the computer, connect to Wi-Fi Direct rst and
then install the printer software. Select Wireless when prompted by the printer software for a
connection type.
– If you are using a mobile device, make sure you have installed a compatible printing app. For more
information about mobile printing, visit www.hp.com/global/us/en/eprint/
mobile_printing_apps.html.
● Make sure Wi-Fi Direct for your printer is turned on.
● Up to ve computers and mobile devices can use the same Wi-Fi Direct connection.
● Wi-Fi Direct can be used while the printer is also connected either to a computer using a USB cable or to
a network using a wireless connection.
● Wi-Fi Direct cannot be used to connect a computer, mobile device, or printer to the Internet.
To turn on Wi-Fi Direct
1. From the printer control panel, touch (Wi-Fi Direct).
2. Touch Settings, and then Wi-Fi Direct to turn it on.
3. Press the Back button, and then nd the Wi-Fi Direct name and password from the Wi-Fi Direct Details
menu.
TIP: You can also turn on Wi-Fi Direct from the EWS. For more information about using the EWS, see Open
the Embedded Web Server on page 94.
To print from a wireless-capable mobile device that supports Wi-Fi Direct
Make sure you have installed the latest version of HP Print Service Plugin on your mobile device. You can
download this plugin from the Google Play application store.
1. Make sure you have turned on Wi-Fi Direct on the printer.
2. Turn on Wi-Fi Direct on your mobile device. For more information, see the documentation provided with
the mobile device.
3. From your mobile device, select a document from a print enabled application, and then select the option
to print the document.
The list of available printers appears.
4. From the list of available printers, choose the Wi-Fi Direct name shown such as DIRECT-**-HP OiceJet
3830 (where ** are the unique characters to identify your printer), and then follow the on-screen
instructions on the printer and your mobile device.
ENWW Connect wirelessly to the printer without a router 87
To print from a wireless-capable mobile device that does not support Wi-Fi Direct
Make sure you have installed a compatible printing app on your mobile device. For more information, visit
www.hp.com/global/us/en/eprint/mobile_printing_apps.html.
1. Make sure you have turned on Wi-Fi Direct on the printer.
2. Turn on the Wi-Fi connection on your mobile device. For more information, see the documentation
provided with the mobile device.
NOTE: If your mobile device does not support Wi-Fi, you are not able to use Wi-Fi Direct.
3. From the mobile device, connect to a new network. Use the process you normally use to connect to a
new wireless network or hotspot. Choose the Wi-Fi Direct name from the list of wireless networks
shown such as DIRECT-**-HP OiceJet 3830 (where ** are the unique characters to identify your printer).
Enter the Wi-Fi Direct password when prompted.
4. Print your document.
To print from a wireless-capable computer (Windows)
1. Make sure you have turned on Wi-Fi Direct on the printer.
2. Turn on the computer's Wi-Fi connection. For more information, see the documentation provided with
the computer.
NOTE: If your computer does not support Wi-Fi, you are not able to use Wi-Fi Direct.
3. From the computer, connect to a new network. Use the process you normally use to connect to a new
wireless network or hotspot. Choose the Wi-Fi Direct name from the list of wireless networks shown
such as DIRECT-**-HP OiceJet 3830 (where ** are the unique characters to identify your printer and
XXXX is the printer model located on the printer).
Enter the Wi-Fi Direct password when prompted.
4. Proceed to step 5 if the printer has been installed and connected to the computer over a wireless
network. If the printer has been installed and connected to your computer with a USB cable, follow the
steps below to install the printer software using the HP Wi-Fi Direct connection.
a. Depending on your operating system, do one of the following:
● Windows 8.1: Click the down arrow in lower left corner of the Start screen, select the printer
name, and then click Utilities.
● Windows 8: Right-click an empty area on the Start screen, click All Apps on the app bar, select
the printer name, and then click Utilities.
● Windows 7, Windows Vista, and Windows XP: From the computer desktop, click Start, select
All Programs, click HP, click the folder of your printer.
b. Click Printer Setup & Software, and then select Connect a new printer.
c. When the Connection Options software screen appears, select Wireless.
Select your HP printer software name from the list of detected printers.
d. Follow the on-screen instructions.
5. Print your document.
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To print from a wireless-capable computer (OS X)
1. Make sure you have turned on Wi-Fi Direct on the printer.
2. Turn on Wi-Fi on the computer.
For more information, see the documentation provided by Apple.
3. Click the Wi-Fi icon and choose the Wi-Fi Direct name, such as DIRECT-**-HP OiceJet 3830 (where ** are
the unique characters to identify your printer and XXXX is the printer model located on the printer).
If Wi-Fi Direct is turned on with security, enter the password when prompted.
4. Add the printer.
a. Open System Preferences .
b. Depending on your operating system, click Print & Fax , Print & Scan , or Printers & Scanners in
the Hardware section.
c. Click + below the list of printers at the left.
d. Select the printer from the list of detected printers (the word “Bonjour” is listed the right column
beside the printer name), and click Add.
ENWW Connect wirelessly to the printer without a router 89
Wireless settings
From the printer control panel, you can set up and manage your printer wireless connection and perform a
variety of network management tasks.
CAUTION: Network settings are provided for your convenience. However, unless you are an advanced user,
you should not change some of these settings (such as the link speed, IP settings, default gateway, and
rewall settings).
To turn on or o the wireless capability of the printer
The blue Wireless light on the printer control panel is lit when the wireless capability of the printer is on.
1. From the printer control panel, touch (Wireless).
2. Touch Settings.
3. Touch Wireless to turn it on or o.
To view wireless details
1. From the Home screen, touch (Wireless), and then touch Settings .
2. Touch View Wireless Details.
To print the wireless test report
The wireless test report provides information about the printer status, hardware (MAC) address, and IP
address. If the printer is connected to a network, the test report displays details about the network settings.
1. From the printer control panel, touch (Wireless).
2. Touch Settings, and then touch Print Reports
3. Touch Wireless Test Report.
To print the network conguration page
1. From the printer control panel, touch (Wireless).
2. Touch Settings, touch Print Reports, and then touch Network Conguration Page.
To change wireless settings
1. From the Home screen, touch (Wireless), and then touch Settings .
2. Touch Advanced Settings.
3. Select the item you want to change.
4. Follow the on-screen instructions.
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To restore network settings to default settings
1. From the Home screen, touch (Wireless), and then touch Settings .
2. Touch Restore Network Settings.
3. Follow the on-screen instructions.
ENWW Wireless settings 91
Connect your printer to your computer with a USB cable (non-
network connection)
The printer supports a rear USB 2.0 High Speed port for connection to a computer.
To connect the printer with the USB cable
1. Visit 123.hp.com to download and install the printer software.
NOTE: Do not connect the USB cable to the printer until you are prompted to do so.
2. Follow the onscreen instructions. When you are prompted, connect the printer to the computer by
selecting USB on the Connection Options screen.
3. Follow the onscreen instructions.
If the printer software has been installed, the printer will operate as a plug-and-play device.
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Change from a USB connection to a wireless network
If you rst set up your printer and installed the software with a USB cable, directly connecting the printer to
your computer, you can easily change to a wireless network connection. You will need a wireless 802.11b/g/n
network that includes a wireless router or access point.
NOTE: The printer only supports connections using 2.4GHz.
Before changing from a USB connection to a wireless network, make sure that:
● The printer is connected to your computer with the USB cable until you are prompted to disconnect the
cable.
● The computer is connected to the wireless network that you intend to install the printer on.
Change from a USB connection to a wireless network (Windows)
1. Open the HP printer software. For more information, see Open the HP printer software (Windows)
on page 15.
2. In the printer software, click Utilities.
3. Click Printer Setup & Software.
4. Select Convert a USB connected printer to wireless. Follow the on-screen instructions.
To change from a USB connection to a wireless network (OS X)
1. Connect the printer to your wireless network.
2. Use HP Setup Assistant in Applications/Hewlett-Packard/Device Utilities to change the software
connection to wireless for this printer.
ENWW Change from a USB connection to a wireless network 93
Advanced printer management tools (for networked printers)
When the printer is connected to a network, you can use the Embedded Web Server (EWS) to view status
information, change settings, and manage the printer from your computer.
NOTE: You can open and use the EWS without being connected to the Internet. However, some features are
not available.
NOTE: To view or change some settings, you might need a password.
●
Open the Embedded Web Server
●
About cookies
Open the Embedded Web Server
You can use one of the following ways to open the Embedded Web Server.
To open the Embedded Web Server through a network
NOTE: The printer must be on a network and must have an IP address.
1. From the Home screen, touch Wireless to display the IP address of the printer.
2. In a supported web browser on your computer, type the IP address or hostname assigned to the printer.
For example, if the IP address is 192.168.0.12, type the following address into a Web browser: http://
192.168.0.12.
To open the Embedded Web Server from the HP printer software (Windows)
1. Open the printer software. For more information, see Open the HP printer software (Windows)
on page 15.
2. Click Print, Scan & Fax , and then click Printer Home Page (EWS).
To open the Embedded Web Server using Wi-Fi Direct
1. From the Home screen, touch (Wi-Fi Direct).
2. If the display shows that Wi-Fi Direct is O, touch Settings, and then touch Wi-Fi Direct to switch it on.
3. From your wireless computer, turn wireless on, search for and connect to the Wi-Fi Direct name, for
example: DIRECT-**-HP OiceJet 3830 (where ** are the unique characters to identify your printer).
Enter the Wi-Fi Direct password when prompted.
4. In a supported Web browser on your computer, type the following address: http://192.168.223.1.
About cookies
The Embedded Web Server (EWS) places very small text les (cookies) on your hard drive when you are
browsing. These les let the EWS recognize your computer the next time you visit. For example, if you have
congured the EWS language, a cookie helps remember which language you have selected so that the next
time you access the EWS, the pages are displayed in that language. Some cookies (such as the cookie that
stores customer-specic preferences) are stored on the computer until you clear them manually.
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You can congure your browser to accept all cookies, or you can congure it to alert you every time a cookie is
oered, which allows you to decide which cookies to accept or refuse. You can also use your browser to
remove unwanted cookies.
Depending on your printer, if you disable cookies, you also disable one or more of the following features:
● Using some setup wizards
● Remembering the EWS browser language setting
● Personalizing the EWS Home page
For information about how to change your privacy and cookie settings and how to view or delete cookies, see
the documentation available with your Web browser.
ENWW Advanced printer management tools (for networked printers) 95
Tips for setting up and using a networked printer
Use the following tips to set up and use a networked printer:
● When setting up the wireless networked printer, make sure your wireless router is powered on. The
printer searches for wireless routers, then lists the detected network names on the display.
● To check the wireless connection on the printer, touch the (Wireless) on the Home screen to open the
Wireless menu. If it shows Wireless O or Not Connected, touch Settings, and then touch Wireless
Setup Wizard. Follow the on-screen instructions to set up your printer wireless connection.
● If your computer is connected to a Virtual Private Network (VPN), you need to disconnect from the VPN
before you can access any other device on your network, including the printer.
● Learn more about conguring your network and the printer for wireless printing. Click here to go online
for more information.
● Learn how to nd your network security settings. Click here to go online for more information.
● Learn about the HP Print and Scan Doctor. Click here to go online for more information.
NOTE: This utility is only available for Windows operation system.
● Learn how to change from a USB to wireless connection. Click here to go online for more information.
● Learn how to work with your rewall and anti-virus programs during printer setup. Click here to go
online for more information.
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Jams and paper-feed issues
What do you want to do?
Clear a paper jam
Solve paper jam issues. Use an HP online troubleshooting wizard
Instructions for clearing paper jams and resolving issues with paper or the paper feed.
NOTE: The HP online troubleshooting wizards may not be available in all languages.
Read general instructions in the Help for clearing paper jams
Paper jams can occur in several locations.
To clear a paper jam from the input tray
1. Pull the paper gently out of the input tray.
2. Make sure there is no foreign object in the paper path, and then reload paper.
NOTE: The input tray shield can prevent foreign debris from falling into the paper path and causing
serious paper jams. Do not take down the input tray shield.
3. Touch OK on the printer control panel display to continue the current job.
To clear a paper jam from the output tray
1. Pull the paper gently out of the output tray.
2. Touch OK on the printer control panel display to continue the current job.
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To clear a paper jam from the cartridge access area
1. Press the Power button to turn o the printer.
2. Close the output tray extender, and then rotate the output tray clockwise to stow it in the printer.
3. Open the front door of the printer.
4. Open the cartridge access door.
5. If the print carriage is in the center of the printer, slide it to the right.
6. Remove the jammed paper.
ENWW Jams and paper-feed issues 99
7. Close the cartridge access door, and then close the front door.
8. Pull out the output tray and the tray extender.
9. Press the Power button to turn on the printer.
To clear a paper jam inside of the printer
1. Press the Power button to turn o the printer.
2. Turn the printer over, locate the cleanout door on the bottom of the printer, and then pull both tabs on
the cleanout door to open it.
3. Remove the jammed paper.
4. Close the cleanout door. Gently push the door towards the printer until both latches snap into place.
5. Turn the printer over, and then press the Power button to turn on the printer.
To clear a jam in the document feeder
1. Lift the cover of the document feeder.
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2. Lift the tab located on the front edge of the document feeder.
3. Gently pull the paper out of the rollers.
CAUTION: If the paper tears when you are removing it from the rollers, check the rollers and wheels
for torn pieces of paper that might remain inside the printer. If you do not remove all the pieces of paper
from the printer, more paper jams are likely to occur.
4. Close the cover of the document feeder, pressing down rmly until it snaps into place.
5. Touch OK on the printer control panel display to continue the current job.
ENWW Jams and paper-feed issues 101
Clear a print carriage jam
Resolve a print carriage jam. Use an HP online troubleshooting wizard
If something is blocking the print carriage or it does not move easily, get step-by-step instructions.
NOTE: The HP online troubleshooting wizards may not be available in all languages.
Read general instructions in the Help for clearing a print carriage jams
1. Remove any objects, such as paper, that are blocking the print carriage.
NOTE: Do not use any tools or other devices to remove jammed paper. Always use caution when
removing jammed paper from inside the printer
2. To get help from the print display, touch Help from the Home screen, touch How to Videos, and then
touch Clear Carriage Jam.
Learn how to avoid paper jams
To help avoid paper jams, follow these guidelines.
● Do not overll the input tray.
● Remove printed papers from the output tray frequently.
● Ensure that paper loaded in the input tray lays at, and the edges are not bent or torn.
● Do not combine dierent paper types and paper sizes in the input tray; the entire stack of paper in the
input tray must be the same size and type.
● Adjust the paper-width guide in the input tray to t snugly against all paper. Make sure the paper-width
guide does not bend the paper in the input tray.
● Do not force paper too far down in the input tray.
● Do not add paper while the printer is printing. If the printer is about to run out of paper, wait until the out
of paper message appears before adding paper.
Solve paper-feed problems
What kind of problem are you having?
● Paper is not picked up from the input tray
– Make sure paper is loaded in the input tray. For more information, see Load media on page 7.
– Adjust the paper-width guide in the input tray to t snugly against all paper. Make sure the paper-
width guide does not bend the paper in the input tray.
– Make sure paper in the input tray is not curled. Uncurl paper by bending it in the opposite direction
of the curl.
● Pages are skewing
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– Make sure the paper is loaded in the far-right side of the input tray and the paper-width guide is t
against the left side of the paper.
– Load paper into the printer only when it is not printing.
● Multiple pages are being picked up
– Adjust the paper-width guide in the input tray to t snugly against all paper. Make sure the paper-
width guide does not bend the paper in the input tray.
– Make sure the input tray is not overloaded with paper.
– Make sure the pieces of the loaded paper are not sticking together.
– Use HP paper for optimum performance and eiciency.
ENWW Jams and paper-feed issues 103
Ink cartridge issues
Fix ink cartridge problems
If an error occurs after a cartridge is installed, or if a message indicates a cartridge problem, try removing the
ink cartridges, verifying the protective piece of plastic tape has been removed from each ink cartridge, and
then reinserting the ink cartridges. If this does not work, clean the cartridge contacts. If the problem is still
not resolved, replace the ink cartridges. For information about replacing ink cartridges, see Replace ink
cartridges on page 79.
To clean cartridge contacts
CAUTION: The cleaning procedure should take only a few minutes. Make sure that the ink cartridges are
reinstalled in the printer as soon as possible. It is not recommended to leave the ink cartridges outside of the
printer longer than 30 minutes. This could result in damage to the printhead or the ink cartridges.
1. Check that power is on.
2. Close the output tray extender, and then rotate the output tray clockwise to stow it in the printer.
3. Open the front door of the printer.
4. Open the cartridge access door and wait for the print carriage to move to the center of the printer.
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5. Remove the ink cartridge indicated in the error message.
6. Clean the cartridge contacts and printer contacts.
a. Hold the ink cartridge by its sides with the bottom pointing up and locate the electrical contacts on
the ink cartridge.
The electrical contacts are the small gold-colored dots on the ink cartridge.
b. Wipe only the contacts with a dry swab or lint-free cloth.
CAUTION: Be careful to wipe only the contacts, and do not smear any of the ink or other debris
elsewhere on the ink cartridge.
c. On the inside of the printer, locate the contacts for the cartridge.
The printer contacts are the set of gold-colored bumps positioned to meet the contacts on the ink
cartridge.
d. Use a dry swab or lint-free cloth to wipe the contacts.
7. Reinstall the ink cartridge.
8. Close the cartridge access door, and then close the front door.
9. Check if the error message has gone away. If you still receive the error message, turn the printer o, and
then on.
NOTE: If one ink cartridge is causing problems, you can remove it and use the single-cartridge mode to
operate the printer with only one ink cartridge.
ENWW Ink cartridge issues 105
Fix ink cartridge incompatible issues
The ink cartridge is not compatible with your printer. This error can occur if you install an HP Instant Ink
cartridge into a printer that has not been enrolled in the HP Instant Ink program. It can also occur if the HP
Instant Ink cartridge was previously used in a dierent printer enrolled in the HP Instant Ink program.
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Printing issues
What do you want to do?
Fix problems with page not printing (unable to print)
HP Print and Scan Doctor The HP Print and Scan Doctor is a utility that will try to diagnose and x the issue automatically.
NOTE: This utility is only available for Windows operation system.
Troubleshoot problems with
print jobs not printing.
Use an HP online troubleshooting wizard
Get step-by-step instructions if the printer is not responding or printing.
NOTE: The HP Print and Scan Doctor and the HP online troubleshooting wizards may not be available in all
languages.
Read general instructions in the Help for unable to print issues
To resolve print issues (Windows)
Make sure that the printer is turned on and that there is paper in the input tray. If you are still unable to print,
try the following in order:
1. Check for error messages from the printer display and resolve them by following the on-screen
instructions.
2. If your computer is connected to the printer with a USB cable, disconnect and reconnect the USB cable. If
your computer is connected to the printer with a wireless connection, conrm that the connection is
working.
3. Verify that the printer is not paused or oine.
To verify that the printer is not paused or oine
a. Depending on your operating system, do one of the following:
● Windows 8.1 and Windows 8: Point to or tap the upper-right corner of the screen to open the
Charms bar, click the Settings icon, click or tap Control Panel, and then click or tap View
devices and printers.
● Windows 7: From the Windows Start menu, click Devices and Printers.
● Windows Vista: From the Windows Start menu, click Control Panel, and then click Printers.
● Windows XP: From the Windows Start menu, click Control Panel, and then click Printers and
Faxes.
b. Either double-click the icon for your printer, or right-click the icon for your printer and select See
what’s printing to open the print queue.
c. On the Printer menu, make sure there are no check marks next to Pause Printing or Use Printer
Oine.
d. If you make any changes, try to print again.
ENWW Printing issues 107
4. Verify that the printer is set as the default printer.
To verify that the printer is set as the default printer
a. Depending on your operating system, do one of the following:
● Windows 8.1 and Windows 8: Point to or tap the upper-right corner of the screen to open the
Charms bar, click the Settings icon, click or tap Control Panel, and then click or tap View
devices and printers.
● Windows 7: From the Windows Start menu, click Devices and Printers.
● Windows Vista: From the Windows Start menu, click Control Panel, and then click Printers.
● Windows XP: From the Windows Start menu, click Control Panel, and then click Printers and
Faxes.
b. Make sure the correct printer is set as the default printer.
The default printer has a check mark in a black or green circle next to it.
c. If the wrong printer is set as the default printer, right-click the correct printer and select Set as
Default Printer.
d. Try using your printer again.
5. Restart the print spooler.
To restart the print spooler
a. Depending on your operating system, do one of the following:
Windows 8.1 and Windows 8
i. Point to or tap the upper-right corner of the screen to open the Charms bar, and then click the
Settings icon.
ii. Click or tap Control Panel, and then click or tap System and Security.
iii. Click or tap Administrative Tools, and then double-click or double-tap Services.
iv. Right-click or touch and hold Print Spooler, and then click Properties.
v. On the General tab, next to Startup type, make sure that Automatic is selected.
vi. If the service is not already running, under Service status, click or tap Start, and then click or
tap OK.
Windows 7
i. From the Windows Start menu, click Control Panel, System and Security, and then
Administrative Tools.
ii. Double-click Services.
iii. Right-click the Print Spooler, and then click Properties.
iv. On the General tab, next to Startup type, make sure that Automatic is selected.
v. If the service is not already running, under Service status, click Start, and then click OK.
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Windows Vista
i. From the Windows Start menu, click Control Panel, System and Maintenance,
Administrative Tools.
ii. Double-click Services.
iii. Right-click the Print Spooler service, and then click Properties.
iv. On the General tab, next to Startup type, make sure that Automatic is selected.
v. If the service is not already running, under Service status, click Start, and then click OK.
Windows XP
i. From the Windows Start menu, right click My Computer.
ii. Click Manage, and then click Services and Applications.
iii. Double-click Services, and then select Print Spooler.
iv. Right-click Print Spooler, and click Restart to restart the service.
b. Make sure the correct printer is set as the default printer.
The default printer has a check mark in a black or green circle next to it.
c. If the wrong printer is set as the default printer, right-click the correct printer and select Set as
Default Printer.
d. Try using your printer again.
6. Restart the computer.
7. Clear the print queue.
To clear the print queue
a. Depending on your operating system, do one of the following:
● Windows 8.1 and Windows 8: Point to or tap the upper-right corner of the screen to open the
Charms bar, click the Settings icon, click or tap Control Panel, and then click or tap View
devices and printers.
● Windows 7: From the Windows Start menu, click Devices and Printers.
● Windows Vista: From the Windows Start menu, click Control Panel, and then click Printers.
● Windows XP: From the Windows Start menu, click Control Panel, and then click Printers and
Faxes.
b. Double-click the icon for your printer to open the print queue.
c. On the Printer menu, click Cancel all documents or Purge Print Document, and then click Yes to
conrm.
d. If there are still documents in the queue, restart the computer and try printing again after the
computer has restarted.
e. Check the print queue again to make sure it is clear, and then try to print again.
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To resolve print issues (OS X)
1. Check for error messages and resolve.
2. Disconnect and reconnect the USB cable.
3. Verify that the product is not paused or oine.
To verify that the product is not paused or oine
a. In System Preferences, click Print & Fax.
b. Click the Open Print Queue button.
c. Click a print job to select it.
Use the following buttons to manage the print job:
● Delete: Cancel the selected print job.
● Hold: Pause the selected print job.
● Resume: Continue a paused print job.
● Pause Printer: Pause all print jobs in the print queue.
d. If you made any changes, try to print again.
4. Restart the computer.
Fix print quality issues
Step-by-step instructions for resolving most print quality issues. Troubleshoot print quality issues online
Read general instructions in the Help for resolving print quality issues
NOTE: To protect the cartridges from drying out, always turn the printer o using the Power button, and
wait until the Power button light goes out.
To improve print quality (Windows)
1. Make sure you are using Original HP ink cartridges and HP recommended papers.
2. Check the printer software to make sure you have selected the appropriate paper type from the Media
drop-down list and print quality in the Quality Settings area.
In the printer software, click Print, Scan & Fax and then click Set Preferences to access the print
properties.
3. Check the estimated ink levels to determine if the ink cartridges are low on ink.
For more information, see Check estimated ink levels on page 76. If the ink cartridges are low on ink
consider replacing them.
4. Check the paper type.
For best print quality, use high quality HP paper, or papers that adhere to the ColorLok standard. For
more information, see Paper basics on page 13.
110 Chapter 9 Solve a problem ENWW
Always make sure the paper you are printing on is at. For best results when printing images, use HP
Advanced Photo Paper.
Store specialty paper in its original packaging inside a resealable plastic bag on a at surface in a cool,
dry place. When you are ready to print, remove only the paper you plan to use immediately. When you
have nished printing, return any unused photo paper to the plastic bag. This prevents the photo paper
from curling.
5. Align the ink cartridges.
To align the cartridges from the printer software
a. Load letter or A4 unused plain white paper into the input tray.
b. Open the printer software. For more information, see Open the HP printer software (Windows)
on page 15.
c. In the printer software, click Print, Scan & Fax , and then click Maintain Your Printer to access the
printer toolbox.
The printer toolbox appears.
d. Click Align Ink Cartridges on the Device Services tab.
The printer prints an alignment sheet.
e. Load the cartridge alignment sheet print side down on the right front corner of the scanner glass.
f. Follow the instructions on the printer display to align the cartridges. Recycle or discard the
cartridge alignment sheet.
To align the cartridges from the printer display
a. Load Letter or A4 unused plain white paper into the input tray.
b. From the Home screen, touch Setup .
c. Touch Tools , touch Align Printer, and then follow the on-screen instructions.
6. Print a diagnostics page if the ink cartridges are not low on ink.
To print a diagnostics page from the printer software
a. Load letter or A4 unused plain white paper into the input tray.
b. Open the printer software. For more information, see Open the HP printer software (Windows)
on page 15.
ENWW Printing issues 111
c. In the printer software, click Print, Scan & Fax , and then click Maintain Your Printer to access the
printer toolbox.
d. Click Print Diagnostic Information on the Device Reports tab to print a diagnostics page. Review
the blue, magenta, yellow, and black boxes on the diagnostics page.
To print a diagnostics page from the printer display
a. Load letter or A4 unused plain white paper into the paper tray.
b. From the printer control panel, touch Setup .
c. Touch Tools .
d. Touch Print Quality Report.
7. Do one of the following to clean the ink cartridges, if the diagnostic page shows steaks or missing
portions of the color and black boxes.
To clean the cartridges from the printer software
a. Load letter or A4 unused plain white paper into the input tray.
b. Open the printer software. For more information, see Open the HP printer software (Windows)
on page 15.
112 Chapter 9 Solve a problem ENWW
c. In the printer software, click Print, Scan & Fax , and then click Maintain Your Printer to access the
Printer Toolbox.
d. Click Clean Printer on the Device Services tab. Follow the on-screen instructions.
To clean the cartridges from the printer display
a. Load Letter or A4 unused plain white paper into the input tray.
b. From the Home screen, touch Setup .
c. Touch Tools , touch Clean Cartridges, and then follow the on-screen instructions.
If cleaning the printhead does not solve the problem, contact HP support. Go to www.hp.com/support .
This website provides information and utilities that can help you correct many common printer
problems. If prompted, select your country/region, and then click All HP Contacts for information on
calling for technical support.
To improve print quality (OS X)
1. Make sure you are using original HP cartridges.
2. Make sure you have selected the appropriate paper type and print quality in the Print dialog.
3. Check the estimated ink levels to determine if the cartridges are low on ink.
Consider replacing the print cartridges if they are low on ink.
4. Check the paper type.
For best print quality, use high quality HP paper, or papers that adhere to the ColorLok® standard. For
more information, see Paper basics on page 13.
Always make sure the paper you are printing on is at. For best results when printing images, use HP
Advanced Photo Paper.
Store specialty paper in its original packaging inside a resealable plastic bag on a at surface in a cool,
dry place. When you are ready to print, remove only the paper you plan to use immediately. When you
have nished printing, return any unused photo paper to the plastic bag. This prevents the photo paper
from curling.
5. Align the printer cartridges.
To align print cartridges from the software
a. Load Letter or A4 plain, white paper in the paper tray.
b. Open HP Utility.
NOTE: HP Utility is located in the Hewlett-Packard folder in the Applications folder at the top
level of the hard disk.
c. Select the HP OiceJet 3830 series from the list of devices at the left of the window.
d. Click Align.
e. Click Align and follow the on-screen instructions.
f. Click All Settings to return to the Information and Support pane.
ENWW Printing issues 113
6. Print a test page.
To print a test page
a. Load Letter or A4 plain, white paper in the paper tray.
b. Open HP Utility.
NOTE: HP Utility is located in the Hewlett-Packard folder in the Applications folder at the top
level of the hard disk.
c. Select the HP OiceJet 3830 series from the list of devices at the left of the window.
d. Click Test Page.
e. Click the Print Test Page button, and follow the on-screen instructions.
Check the test page for jagged lines in the text or streaks in the text and colored boxes. If you are
seeing jagged lines, or streaks, or no ink in portions of the boxes, then automatically clean the
cartridges.
7. If the diagnostic page shows steaks or missing portions of the text or colored boxes, clean the print
cartridges automatically.
To automatically clean the print head
a. Load Letter or A4 plain, white paper in the paper tray.
b. Open HP Utility.
NOTE: HP Utility is located in the Hewlett-Packard folder in the Applications folder at the top
level of the hard disk.
c. Select the HP OiceJet 3830 series from the list of devices at the left of the window.
d. Click Clean Printheads.
e. Click Clean, and follow the on-screen instructions.
CAUTION: Clean the print head only when necessary. Unnecessary cleaning wastes ink and
shortens the life of the print head.
NOTE: If print quality still seems poor after you complete cleaning, try aligning the printer. If
print quality problems persist after cleaning and aligning, contact HP support.
f. Click All Settings to return to the Information and Support pane.
Fix ink smears on printouts
If a printout shows smears of ink, for subsequent prints, try using the Clean Page Smear function from the
printer display. This process takes several minutes to complete. Full-size plain paper needs to be loaded and
will be moved back and forth during the cleaning. Mechanical noises are normal at this time.
1. Load Letter or A4 unused plain white paper into the input tray.
2. From the Home screen, touch Setup .
3. Touch Tools , touch Clean Page Smears, and then follow the on-screen instructions.
114 Chapter 9 Solve a problem ENWW
Copy issues
Troubleshoot copy problems. Use an HP online troubleshooting wizard
Get step-by-step instructions if the printer does not create a copy, or if your printouts are low quality.
NOTE: The HP online troubleshooting wizards may not be available in all languages.
Tips for copy and scan success on page 52
116 Chapter 9 Solve a problem ENWW
Scan issues
HP Print and Scan
Doctor
The HP Print and Scan Doctor is a utility that will try to diagnose and x the issue automatically.
NOTE: This utility is only available for Windows operation system.
Solve scan problems Use an HP online troubleshooting wizard
Get step-by-step instructions if you cannot create a scan or if your scans are low quality.
NOTE: The HP Print and Scan Doctor and the HP online troubleshooting wizards may not be available in all
languages.
Tips for copy and scan success on page 52
ENWW Scan issues 117
Fax issues
Run the fax test report rst to see if there is a problem with your fax setup. If the test passes and you are still
having problems faxing, check the fax settings listed in the report to verify that the settings are correct.
Run the fax test
You can test your fax setup to check the status of the printer and to make sure it is set up correctly for faxing.
Perform this test only after you have completed fax setup on the printer. The test does the following:
● Tests the fax hardware
● Veries that the correct type of phone cord is connected to the printer
● Checks that the phone cord is plugged into the correct port
● Checks for a dial tone
● Tests the status of your phone line connection
● Checks for an active phone line
To test fax setup via the printer control panel
1. Set up the printer for faxing according to your particular home or oice setup instructions.
2. Make sure the ink cartridges are installed and that full-size paper is loaded in the input tray before
starting the test.
3. On the Fax screen, touch Setup , touch Tools , touch Test Fax , and then follow the on-screen
instructions.
The printer displays the status of the test on the display and prints a report.
4. Review the report.
● If the fax test failed, review the solutions below.
● If the fax test passed and you are still having problems faxing, verify that the fax settings listed in
the report are correct. You can also use HP's online troubleshooting wizard.
What to do if the fax test failed
If you ran a fax test and the test failed, review the report for basic information about the error. For more
detailed information, check the report to see which part of the test failed, and then review the appropriate
topic in this section for solutions to try.
118 Chapter 9 Solve a problem ENWW
The "Fax Hardware Test" failed
● Turn the printer o by pressing Power button located on the printer control panel and then unplug the
power cord from the back of the printer. After a few seconds, plug the power cord in again, and then turn
the power on. Run the test again. If the test fails again, continue reviewing the troubleshooting
information in this section.
● Try to send or receive a test fax. If you can send or receive a fax successfully, there might not be
a problem.
● If you are running the test from the Fax Setup Wizard (Windows) or HP Utility (OS X), make sure the
printer is not busy completing another task, such as receiving a fax or making a copy. Check the display
for a message indicating that the printer is busy. If it is busy, wait until it is
nished and in the idle state
before running the test.
● If you are using a phone splitter, this can cause faxing problems. (A splitter is a two-cord connector that
plugs into a telephone wall jack.) Try removing the splitter and connecting the printer directly to the
telephone wall jack.
After you resolve any problems found, run the fax test again to make sure it passes and the printer is ready
for faxing. If the Fax Hardware Test continues to fail and you experience problems faxing, contact HP
support. Go to www.hp.com/support . This website provides information and utilities that can help you
correct many common printer problems. If prompted, select your country/region, and then click All HP
Contacts for information on calling for technical support.
The "Fax Connected to Active Telephone Wall Jack" test failed
● Check the connection between the telephone wall jack and the printer to make sure the phone cord is
secure.
● Connect one end of the phone cord to your telephone wall jack, then connect the other end to the port
labeled 1-LINE on the back of the printer.
● If you are using a phone splitter, this can cause faxing problems. (A splitter is a two-cord connector that
plugs into a telephone wall jack.) Try removing the splitter and connecting the printer directly to the
telephone wall jack.
● Try connecting a working phone and phone cord to the telephone wall jack that you are using for the
printer and check for a dial tone. If you do not hear a dial tone, contact your telephone company and
have them check the line.
● Try to send or receive a test fax. If you can send or receive a fax successfully, there might not be
a problem.
After you resolve any problems found, run the fax test again to make sure it passes and the printer is ready
for faxing.
The "Phone Cord Connected to Correct Port on Fax" test failed
If you are using a phone splitter, this can cause faxing problems. (A splitter is a two-cord connector that plugs
into a telephone wall jack.) Try removing the splitter and connecting the printer directly to the telephone wall
jack.
Plug the phone cord into the correct port
1. Connect one end of the phone cord to your telephone wall jack, then connect the other end to the port
labeled 1-LINE on the back of the printer.
ENWW Fax issues 119
NOTE: If you use the 2-EXT port to connect to the telephone wall jack, you cannot send or receive
faxes. The 2-EXT port should only be used to connect other equipment, such as an answering machine.
Figure 9-1 Back view of the printer
1 Telephone wall jack
2 Use the phone cord supplied in the box with the printer to connect to the "1-LINE" port
2. After you have connected the phone cord to the port labeled 1-LINE, run the fax test again to make sure
it passes and the printer is ready for faxing.
3. Try to send or receive a test fax.
The "Using Correct Type of Phone Cord with Fax" test failed
● Connect one end of the phone cord to your telephone wall jack, then connect the other end to the port
labeled 1-LINE on the back of the printer.
1 Telephone wall jack
2 Use the phone cord supplied in the box with the printer to connect to the "1-LINE" port
● Check the connection between the telephone wall jack and the printer to make sure the phone cord is
secure.
● If you are using a phone splitter, this can cause faxing problems. (A splitter is a two-cord connector that
plugs into a telephone wall jack.) Try removing the splitter and connecting the printer directly to the
telephone wall jack.
120 Chapter 9 Solve a problem ENWW
The "Dial Tone Detection" test failed
● Other equipment, which uses the same phone line as the printer, might be causing the test to fail. To nd
out if other equipment is causing a problem, disconnect everything from the phone line, and then run
the test again. If the Dial Tone Detection Test passes without the other equipment, then one or more
pieces of the equipment is causing problems; try adding them back one at a time and rerunning the test
each time, until you identify which piece of equipment is causing the problem.
● Try connecting a working phone and phone cord to the telephone wall jack that you are using for the
printer and check for a dial tone. If you do not hear a dial tone, contact your telephone company and
have them check the line.
● Connect one end of the phone cord to your telephone wall jack, then connect the other end to the port
labeled 1-LINE on the back of the printer.
● If you are using a phone splitter, this can cause faxing problems. (A splitter is a two-cord connector that
plugs into a telephone wall jack.) Try removing the splitter and connecting the printer directly to the
telephone wall jack.
● If your telephone system is not using a standard dial tone, such as some private branch exchange (PBX)
systems, this might cause the test to fail. This does not cause a problem sending or receiving faxes. Try
sending or receiving a test fax.
● Check to make sure the country/region setting is set appropriately for your country/region. If the
country/region setting is not set or is set incorrectly, the test might fail and you might have problems
sending and receiving faxes.
● Make sure you connect the printer to an analog phone line or you cannot send or receive faxes. To check
if your phone line is digital, connect a regular analog phone to the line and listen for a dial tone. If you do
not hear a normal sounding dial tone, it might be a phone line set up for digital phones. Connect the
printer to an analog phone line and try sending or receiving a fax.
After you resolve any problems found, run the fax test again to make sure it passes and the printer is ready
for faxing. If the Dial Tone Detection test continues to fail, contact your telephone company and have them
check the phone line.
The "Fax Line Condition" test failed
● Make sure you connect the printer to an analog phone line or you cannot send or receive faxes. To check
if your phone line is digital, connect a regular analog phone to the line and listen for a dial tone. If you do
not hear a normal sounding dial tone, it might be a phone line set up for digital phones. Connect the
printer to an analog phone line and try sending or receiving a fax.
● Check the connection between the telephone wall jack and the printer to make sure the phone cord is
secure.
● Connect one end of the phone cord to your telephone wall jack, then connect the other end to the port
labeled 1-LINE on the back of the printer.
● Other equipment, which uses the same phone line as the printer, might be causing the test to fail. To nd
out if other equipment is causing a problem, disconnect everything from the phone line, and then run
the test again.
ENWW Fax issues 121
– If the Fax Line Condition Test passes without the other equipment, then one or more pieces of the
equipment is causing problems; try adding them back one at a time and rerunning the test each
time, until you identify which piece of equipment is causing the problem.
– If the Fax Line Condition Test fails without the other equipment, connect the printer to a working
phone line and continue reviewing the troubleshooting information in this section.
● If you are using a phone splitter, this can cause faxing problems. (A splitter is a two-cord connector that
plugs into a telephone wall jack.) Try removing the splitter and connecting the printer directly to the
telephone wall jack.
After you resolve any problems found, run the fax test again to make sure it passes and the printer is ready
for faxing. If the Fax Line Condition test continues to fail and you experience problems faxing, contact your
telephone company and have them check the phone line.
Troubleshoot fax problems
Troubleshoot fax problems. Use an HP online troubleshooting wizard
Resolve problems sending or receiving a fax or faxing to your computer.
NOTE: The HP online troubleshooting wizards may not be available in all languages.
Read general instructions in the Help for specic fax problems
What kind of fax problem are you having?
The display always shows Phone O Hook
● HP recommends using a 2-wire phone cord.
● Other equipment that uses the same phone line as the printer might be in use. Make sure extension
phones (phones on the same phone line, but not connected to the printer) or other equipment are not in
use or o the hook. For example, you cannot use the printer for faxing if an extension phone is o the
hook, or if you are using a computer dial-up modem to send email or access the Internet.
The printer is having problems sending and receiving faxes
● Make sure the Power button light of the printer is on. If the light is o and the printer display is blank,
make sure the power cord is rmly connected to the printer and plugged into a power outlet, and then
press the Power button to turn on the printer.
After turning on the printer, HP recommends you wait ve minutes before sending or receiving a fax. The
printer cannot send or receive faxes while it is initializing after being turned on.
122 Chapter 9 Solve a problem ENWW
● Make sure you used the phone cord supplied in the box with the printer to connect to the telephone wall
jack. One end of the phone cord should be connected to the port labeled 1-LINE on the back of the
printer and the other end to your telephone wall jack, as shown in the illustration.
1 Telephone wall jack
2 Use the phone cord supplied in the box with the printer to connect to the "1-LINE" port
● Try connecting a working phone and phone cord to the telephone wall jack that you are using for the
printer and check for a dial tone. If you do not hear a dial tone, call your local telephone company for
service.
● Other equipment, which uses the same phone line as the printer, might be in use. For example, you
cannot use the printer for faxing if an extension phone is o the hook, or if you are using a computer
dial-up modem to send an email or access the Internet.
● Check to see if another process has caused an error. Check the display or your computer for an error
message providing information about the problem and how to solve it. If there is an error, the printer
cannot send or receive a fax until the error condition is resolved.
● The phone line connection might be noisy. Phone lines with poor sound quality (noise) can cause faxing
problems. Check the sound quality of the phone line by plugging a phone into the telephone wall jack
and listening for static or other noise. If you hear noise, turn Error Correction Mode (ECM) o and try
faxing again. For information about changing ECM, see Send a fax in Error Correction Mode on page 56. If
the problem persists, contact your telephone company.
● If you are using a digital subscriber line (DSL) service, make sure that you have a DSL lter connected or
you cannot fax successfully.
● Make sure the printer is not connected to a telephone wall jack that is set up for digital phones. To check
if your phone line is digital, connect a regular analog phone to the line and listen for a dial tone. If you do
not hear a normal sounding dial tone, it might be a phone line set up for digital phones.
● If you are using either a private branch exchange (PBX) or an integrated services digital network (ISDN)
converter/terminal adapter, make sure the printer is connected to the correct port and the terminal
adapter is set to the correct switch type for your country/region, if possible.
● If the printer shares the same phone line with a DSL service, the DSL modem might not be grounded
correctly. If the DSL modem is not grounded correctly, it can create noise on the phone line. Phone lines
with poor sound quality (noise) can cause faxing problems. You can check the sound quality of the
phone line by plugging a phone into the telephone wall jack and listening for static or other noise. If you
hear noise, turn o your DSL modem and completely remove power for at least 15 minutes. Turn the
DSL modem back on and listen to the dial tone again.
NOTE: You might notice static on the phone line again in the future. If the printer stops sending and
receiving faxes, repeat this process.
ENWW Fax issues 123
If the phone line is still noisy, contact your telephone company. For information on turning your DSL
modem o, contact your DSL provider for support.
● If you are using a phone splitter, this can cause faxing problems. (A splitter is a two-cord connector that
plugs into a telephone wall jack.) Try removing the splitter and connecting the printer directly to the
telephone wall jack.
The printer cannot receive faxes, but can send faxes
● If you are not using a distinctive ring service, check to make sure that the Distinctive Ring feature on the
printer is set to All Standard Rings . For more information, see Change the answer ring pattern for
distinctive ring on page 65.
● If Auto Answer is set to O , you need to receive faxes manually; otherwise, the printer cannot receive
the fax. For information on receiving faxes manually, see Receive a fax manually on page 57.
● If you have a voice mail service at the same phone number you use for fax calls, you must receive faxes
manually, not automatically. This means that you must be available to respond in person to incoming
fax calls.
● If you have a computer dial-up modem on the same phone line with the printer, check to make sure that
the software that came with your modem is not set to receive faxes automatically. Modems that are set
up to receive faxes automatically take over the phone line to receive all incoming faxes, which prevents
the printer from receiving fax calls.
● If you have an answering machine on the same phone line with the printer, you might have one of the
following problems:
– Your answering machine might not be set up correctly with the printer.
– Your outgoing message might be too long or too loud to allow the printer to detect fax tones, and
the sending fax machine might disconnect.
– Your answering machine might not have enough quiet time after your outgoing message to allow
the printer to detect fax tones. This problem is most common with digital answering machines.
The following actions might help solve these problems:
– When you have an answering machine on the same phone line you use for fax calls, try connecting
the answering machine directly to the printer.
– Make sure the printer is set to receive faxes automatically. For information on setting up the
printer to receive faxes automatically, see Receive a fax on page 57.
– Make sure the Rings to Answer setting is set to a greater number of rings than the answering
machine. For more information, see Set the number of rings before answering on page 65.
– Disconnect the answering machine and then try receiving a fax. If faxing is successful without the
answering machine, the answering machine might be causing the problem.
– Reconnect the answering machine and record your outgoing message again. Record a message
that is approximately 10 seconds in duration. Speak slowly and at a low volume when recording
your message. Leave at least 5 seconds of silence at the end of the voice message. There should be
no background noise when recording this silent time. Try to receive a fax again.
NOTE: Some digital answering machines might not retain the recorded silence at the end of your
outgoing message. Play back your outgoing message to check.
124 Chapter 9 Solve a problem ENWW
● If the printer shares the same phone line with other types of phone equipment, such as an answering
machine, a computer dial-up modem, or a multi-port switch box, the fax signal level might be reduced.
The signal level can also be reduced if you use a splitter or connect extra cables to extend the length of
your phone. A reduced fax signal can cause problems during fax reception.
To nd out if other equipment is causing a problem, disconnect everything except the printer from the
phone line, and then try to receive a fax. If you can receive faxes successfully without the other
equipment, one or more pieces of the other equipment is causing problems; try adding them back one at
a time and receiving a fax each time, until you identify which equipment is causing the problem.
● If you have a special ring pattern for your fax phone number (using a distinctive ring service through
your telephone company), make sure that the
Distinctive Ring feature on the printer is set to match. For
more information, see Change the answer ring pattern for distinctive ring on page 65.
The printer cannot send faxes, but can receive faxes
● The printer might be dialing too fast or too soon. You might need to insert some pauses in the number
sequence. For example, if you need to access an outside line before dialing the phone number, insert
a pause following the access number. If your number is 95555555, and 9 accesses an outside line, you
might insert pauses as follows: 9-555-5555. To enter a pause in the fax number you are typing, touch
the * repeatedly, until a dash (-) appears on the display.
You can also send the fax using monitor dialing. This enables you to listen to the phone line as you dial.
You can set the pace of your dialing and respond to prompts as you dial. For more information, see Send
a fax using monitor dialing on page 55.
● The number you entered when sending the fax is not in the proper format or the receiving fax machine is
having problems. To check this, try calling the fax number from a telephone and listen for fax tones. If
you cannot hear fax tones, the receiving fax machine might not be turned on or connected, or a voice
mail service could be interfering with the recipient's phone line. You can also ask the recipient to check
the receiving fax machine for any problems.
Fax tones are recorded on my answering machine
● When you have an answering machine on the same phone line you use for fax calls, try connecting the
answering machine directly to the printer, click here to go online for more information. If you do not
connect the answering machine as recommended, fax tones might be recorded on your answering
machine.
● Make sure the printer is set to receive faxes automatically and that the Rings to Answer setting is
correct. The number of rings to answer for the printer should be greater than the number of rings to
answer for the answering machine. If the answering machine and the printer are set to the same
number of rings to answer, both devices answer the call and fax tones are recorded on the answering
machine.
● Set your answering machine to a low number of rings and the printer to answer in the maximum number
of rings supported. (The maximum number of rings varies by country/region.) In this setup, the
answering machine answers the call and the printer monitors the line. If the printer detects fax tones,
the printer receives the fax. If the call is a voice call, the answering machine records the incoming
message. For more information, see Set the number of rings before answering on page 65.
ENWW Fax issues 125
Network and connection issues
What do you want to do?
Fix wireless connection
Choose one of the following troubleshooting options.
HP Print and Scan Doctor The HP Print and Scan Doctor is a utility that will try to diagnose and x the issue automatically.
NOTE: This utility is only available for Windows operation system.
Use an HP online
troubleshooting wizard
● Troubleshoot your wireless problem, whether your printer has never been connected or it was
connected and is no longer working.
● Troubleshoot a rewall or antivirus issue, if you suspect that it is preventing your computer from
connecting to the printer.
NOTE: The HP Print and Scan Doctor and the HP online troubleshooting wizards may not be available in all
languages.
Read general instructions in the Help for wireless troubleshooting
Check the network conguration or print the wireless test report to assist in diagnosing network connection
issues.
1. From the Home screen, touch (Wireless) and then touch Settings.
2. Touch Print Reports. and then touch Network Conguration Page or Wireless Test Report.
Find network settings for wireless connection
Choose one of the following troubleshooting options.
HP Print and Scan Doctor The HP Print and Scan Doctor is a utility that can tell you the network name (SSID) and
password (network key).
NOTE: This utility is only available for Windows operation system.
Use an HP online troubleshooting
wizard
Learn how to nd your network name (SSID) and wireless password.
NOTE: The HP Print and Scan Doctor and the HP online troubleshooting wizards may not be available in all
languages.
Fix Wi-Fi Direct connection
Use an HP online troubleshooting wizard
Troubleshoot your Wi-Fi Direct problem or learn how to congure Wi-Fi Direct.
NOTE: The HP online troubleshooting wizards may not be available in all languages.
126 Chapter 9 Solve a problem ENWW
Read general instructions in the Help for Wi-Fi Direct troubleshooting
1. Check the printer to conrm that Wi-Fi Direct is turned on:
▲ From the printer control panel, touch (Wi-Fi Direct) to open the Wi-Fi Direct Details menu. If
the menu shows Wi-Fi Direct is o, touch Settings, and then touch Wi-Fi Direct to switch it on.
2. From your wireless computer or mobile device, turn on the Wi-Fi connection, and then search for and
connect to the Wi-Fi Direct name of your printer.
3. Enter the Wi-Fi Direct password when prompted.
4. If you are using a mobile device, make sure you have installed a compatible printing app. For more
information about mobile printing, visit www.hp.com/global/us/en/eprint/mobile_printing_apps.html.
Fix USB to wireless connection change
Use an HP online troubleshooting wizard Convert a USB connection to wireless or Wi-Fi Direct.
ENWW Network and connection issues 127
Printer hardware issues
Close cartridge access door
▲ Cartridge door must be closed to begin printing.
The printer shuts down unexpectedly
● Check the power and power connections.
● Make sure the printer's power cord is connected rmly to a functioning power outlet.
Resolve printer failure
● Turn the printer o, then on. If that does not resolve the problem, contact HP.
128 Chapter 9 Solve a problem ENWW
Maintain the document feeder
If the document feeder picks up multiple pages or if it does not pick up plain paper, you can clean the rollers
and separator pad.
To clean the rollers or separator pad
WARNING! Before cleaning the printer, turn the printer o by pressing the Power button ( ) and unplug
the power cord from the electrical socket.
1. Remove all originals from the document feeder tray.
2. Lift the document feeder cover.
This provides easy access to the rollers (1) and separator pad (2).
3. Lightly dampen a clean lint-free cloth with distilled water, then squeeze any excess liquid from the cloth.
4. Use the damp cloth to wipe any residue o the rollers or separator pad.
NOTE: If the residue does not come o using distilled water, try using isopropyl (rubbing) alcohol.
5. Close the cover of the document feeder.
ENWW Maintain the document feeder 129
HP support
For the latest product updates and support information, visit the HP OiceJet 3830 series support website at
www.hp.com/support. HP online support provides a variety of options for help with your printer:
Drivers & downloads: Download software drivers and updates, as well as product manuals and documentation
that came in the box with your printer.
HP support forums: Visit HP Support Forums for answers to common questions and issues. You can view
questions posted by other HP customers, or sign in and post your own questions and comments.
Troubleshooting: Use HP online tools to detect your printer and nd recommended solutions.
Contact HP
If you need help from an HP technical support representative to solve a problem, visit the Contact Support
website. The following contact options are available at no cost for in-warranty customers (HP agent-assisted
support for out-of warranty customers may require a fee):
Chat with an HP support agent online.
Call an HP support agent.
When contacting HP support, be prepared to provide the following information:
● Product name (Located on the printer, such as HP OiceJet 3830)
● Product number (located inside the front door)
● Serial number (located on the back or bottom of the printer)
130 Chapter 9 Solve a problem ENWW
Register printer
By taking just a few quick minutes to register, you can enjoy quicker service, more eicient support, and
product support alerts. If you did not register your printer while installing the software, you can register now
at http://www.register.hp.com.
Additional warranty options
Extended service plans are available for the HP OiceJet 3830 series at additional costs. Go to www.hp.com/
support , select your country/region and language, then explore the extended warranty options available for
your printer.
ENWW HP support 131
132 Chapter 9 Solve a problem ENWW
A Technical information
The technical specications and international regulatory information for the HP OiceJet 3830 series are
provided in this section.
For additional specications, see the printed documentation that came with the HP OiceJet 3830 series.
This section contains the following topics:
●
Hewlett-Packard Company notices
●
Specications
●
Environmental product stewardship program
●
Regulatory notices
ENWW 133
Hewlett-Packard Company notices
The information contained herein is subject to change without notice.
All rights reserved. Reproduction, adaptation, or translation of this material is prohibited without prior
written permission of Hewlett-Packard, except as allowed under the copyright laws. The only warranties for
HP products and services are set forth in the express warranty statements accompanying such products and
services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for
technical or editorial errors or omissions contained herein.
© Copyright 2018 HP Development Company, L.P.
Microsoft®, Windows ®, Windows® XP, Windows Vista®, Windows® 7, Windows® 8, and Windows® 8.1 are U.S.
registered trademarks of Microsoft Corporation.
134 Appendix A Technical information ENWW
Specications
Technical specications for the HP OiceJet 3830 series are provided in this section. For more product
specications, see the Product Data Sheet at www.hp.com/support .
System requirements
● For information about software and system requirements or future operating system releases and
support, visit the HP online support website at www.hp.com/support .
Environmental specications
● Recommended operating temperature range: 15ºC to 30ºC (59ºF to 86ºF)
● Allowable operating temperature range: 5ºC to 40ºC (41ºF to 104ºF)
● Humidity: 15% to 80% RH non-condensing; 28ºC maximum dewpoint
● Nonoperating (Storage) temperature range: –40ºC to 60ºC (–40ºF to 140ºF)
● In the presence of high electromagnetic elds, it is possible the output from the HP OiceJet 3830 series
may be slightly distorted
● HP recommends using a USB cable less than or equal to 3 m (10 feet) in length to minimize injected
noise due to potential high electromagnetic elds
Input tray capacity
● Plain paper sheets (80 g/m2 [20lb]): Up to 60
● Envelopes: Up to 5
● Index cards: Up to 20
● Photo paper sheets: Up to 20
Output tray capacity
● Plain paper sheets (80 g/m2 [20lb]): Up to 25
● Envelopes: Up to 5
● Index cards: Up to 10
● Photo paper sheets: Up to 10
Document feeder tray capacity
● Plain paper sheets (80 g/m2 [20lb]): Up to 35
Paper size
● For a complete list of supported media sizes, see the printer software.
Paper weights
● Plain Paper: 64 to 90 g/m² (16 to 24 lb)
● Envelopes: 75 to 90 g/m² (20 to 24 lb)
ENWW Specications 135
● Cards: Up to 200 g/m² (110-lb index maximum)
● Photo Paper: Up to 280 g/m² (75 lb)
Print specications
● Print speeds vary according to the complexity of the document
● Method: drop-on-demand thermal inkjet
● Language: PCL3 GUI
Copy specications
● Digital image processing
● Copy speeds vary according to the complexity of the document and model
Scan specications
● Resolution: up to 1200 x 1200 ppi optical
For more information about ppi resolution, see the scanner software.
● Color: 24-bit color, 8-bit grayscale (256 levels of gray)
● Maximum scan size from glass: 21.6 x 29.7 cm (8.5 x 11.7 inches)
Fax specications
● Send/Receive black and white faxes or color faxes.
● Up to 99 speed dials.
● Up to 99-page memory (based on ITU-T Test Image #1 at standard resolution). More complicated pages
or higher resolution faxes take longer and use more memory.
● Manual fax send and receive.
● Automatic busy redial up to ve times (varies by model).
● Automatic no-answer redial one time or two times (varies by model).
● Conrmation and activity reports.
● CCITT/ITU Group 3 fax with Error Correction Mode.
●
33.6 Kbps transmission.
● 4 seconds per page speed at 33.6 Kbps (based on ITU-T Test Image #1 at standard resolution). More
complicated pages or higher resolution faxes take longer and use more memory.
● Ring detect with automatic fax/answering machine switching.
Fine (dpi) Standard (dpi)
Black 208 x 196 208 x 98
Color 208 x 200 208 x 200
136 Appendix A Technical information ENWW
Environmental product stewardship program
Hewlett-Packard is committed to providing quality products in an environmentally sound manner. Design for
recycling has been incorporated into this product. The number of materials has been kept to a minimum while
ensuring proper functionality and reliability. Dissimilar materials have been designed to separate easily.
Fasteners and other connections are easy to locate, access, and remove using common tools. High priority
parts have been designed to access quickly for eicient disassembly and repair.
For more information, visit HP's Commitment to the Environment Web site at:
www.hp.com/hpinfo/globalcitizenship/environment
●
Eco-Tips
●
European Union Commission Regulation 1275/2008
●
Paper use
●
Plastics
●
Material safety data sheets
●
Recycling program
●
HP inkjet supplies recycling program
●
Power consumption
●
Disposal of waste equipment by users
●
Chemical substances
●
Battery disposal in Taiwan
●
Battery notice for Brazil
●
California Perchlorate Material Notice
●
EU Battery Directive
●
Declaration of the Presence Condition of the Restricted Substances Marking (Taiwan)
●
The Table of Hazardous Substances/Elements and their Content (China)
●
Restriction of hazardous substance (Ukraine)
●
Restriction of hazardous substance (India)
●
EPEAT
●
China SEPA Eco Label User Information
●
China Energy Label for Printer, Fax and Copier
Eco-Tips
HP is committed to helping customers reduce their environmental footprint. Please visit the HP
Environmental Programs and Initiatives website for more information on HP’s environmental initiatives.
www.hp.com/hpinfo/globalcitizenship/environment/
138 Appendix A Technical information ENWW
European Union Commission Regulation 1275/2008
For product power data, including the power consumption of the product in networked standby if all wired
network ports are connected and all wireless network ports are activated, please refer to section P14
‘Additional Information’ of the product IT ECO Declaration at www.hp.com/hpinfo/globalcitizenship/
environment/productdata/itecodesktop-pc.html.
Paper use
This product is suited for the use of recycled paper according to DIN 19309 and EN 12281:2002.
Plastics
Plastic parts over 25 grams are marked according to international standards that enhance the ability to
identify plastics for recycling purposes at the end of product life.
Material safety data sheets
Material safety data sheets (MSDS) can be obtained from the HP website at:
www.hp.com/go/msds
Recycling program
HP oers an increasing number of product return and recycling programs in many countries/regions, and
partners with some of the largest electronic recycling centers throughout the world. HP conserves resources
by reselling some of its most popular products. For more information regarding recycling of HP products,
please visit:
www.hp.com/hpinfo/globalcitizenship/environment/recycle/
HP inkjet supplies recycling program
HP is committed to protecting the environment. The HP Inkjet Supplies Recycling Program is available in
many countries/regions, and lets you recycle used print cartridges and ink cartridges free of charge. For more
information, go to the following website:
www.hp.com/hpinfo/globalcitizenship/environment/recycle/
Power consumption
Hewlett-Packard printing and imaging equipment marked with the ENERGY STAR® logo is certied by the U.S.
Environmental Protection Agency. The following mark will appear on ENERGY STAR certied imaging
products:
Additional ENERGY STAR certied imaging product model information is listed at: www.hp.com/go/energystar
ENWW Environmental product stewardship program 139
Disposal of waste equipment by users
This symbol means do not dispose of your product with your other household waste. Instead,
you should protect human health and the environment by handing over your waste
equipment to a designated collection point for the recycling of waste electrical and electronic
equipment. For more information, please contact your household waste disposal service, or
go to http://www.hp.com/recycle.
Chemical substances
HP is committed to providing our customers with information about the chemical substances in our products
as needed to comply with legal requirements such as REACH (Regulation EC No 1907/2006 of the European
Parliament and the Council). A chemical information report for this product can be found at: www.hp.com/go/
reach.
Battery disposal in Taiwan
Battery notice for Brazil
California Perchlorate Material Notice
140 Appendix A Technical information ENWW
EU Battery Directive
ENWW Environmental product stewardship program 141
Declaration of the Presence Condition of the Restricted Substances Marking
(Taiwan)
限用物質含有情況標示聲明書
Declaration of the Presence Condition of the Restricted Substances Marking
單元 Unit
限用物質及其化學符號
Restricted substances and its chemical symbols
鉛
Lead
(Pb)
汞
Mercury
(Hg)
鎘
Cadmium
(Cd)
六價鉻
Hexavalent
chromium
(Cr
+6
)
多溴聯苯
Polybrominated
biphenyls
(PBB)
多溴二苯醚
Polybrominate
d diphenyl
ethers
(PBDE)
外殼和紙匣
(External Casings and Trays)
0 0 0 0 0 0
電線 (Cables) 0 0 0 0 0 0
印刷電路板
(Printed Circuit Boards)
－ 0 0 0 0 0
列印引擎(Print Engine) － 0 0 0 0 0
列印機組件 (Print Assembly) － 0 0 0 0 0
噴墨印表機墨水匣 (Print
Supplies)
0 0 0 0 0 0
列印機配件 (Print Accessory) － 0 0 0 0 0
備考 1.〝超出 0.1 wt %〞及〝超出 0.01 wt %〞係指限用物質之百分比含量超出百分比含量基準值。
Note 1: “Exceeding 0.1 wt %” and “exceeding 0.01 wt %” indicate that the percentage content of the restricted substance exceeds the
reference percentage value of presence condition.
備考 2.〝0〞係指該項限用物質之百分比含量未超出百分比含量基準值。
Note 2: “0” indicates that the percentage content of the restricted substance does not exceed the percentage of reference value of
presence.
備考 3.〝－〞係指該項限用物質為排除項目。
Note 3: The “−” indicates that the restricted substance corresponds to the exemption.
若要存取產品的最新使用指南或手冊，請前往 www.support.hp.com。選取搜尋您的產品，然後依照 畫
面上的指示繼續執行。
To access the latest user guides or manuals for your product, go to www.support.hp.com. Select Find your
product, and then follow the onscreen instructions.
142 Appendix A Technical information ENWW
The Table of Hazardous Substances/Elements and their Content (China)
Restriction of hazardous substance (Ukraine)
Restriction of hazardous substance (India)
ENWW Environmental product stewardship program 143
EPEAT
China SEPA Eco Label User Information
144 Appendix A Technical information ENWW
China Energy Label for Printer, Fax and Copier
ENWW Environmental product stewardship program 145
Regulatory notices
The HP OiceJet 3830 series meets product requirements from regulatory agencies in your country/region.
This section contains the following topics:
●
Regulatory model identication number
●
FCC statement
●
Notice to users in Korea
●
VCCI (Class B) compliance statement for users in Japan
●
Notice to users in Japan about the power cord
●
Noise emission statement for Germany
●
Visual display workplaces statement for Germany
●
European Union Regulatory Notice
●
Declaration of conformity
●
Regulatory wireless statements
●
Notice to users of the U.S. telephone network: FCC requirements
●
Notice to users of the Canadian telephone network
●
Notice to users of the German telephone network
●
Australia wired fax statement
Regulatory model identication number
For regulatory identication purposes, your product is assigned a Regulatory Model Number. The Regulatory
Model Number for your product is SNPRH-1502. This regulatory number should not be confused with the
marketing name (HP OiceJet 3830 All-in-One Printer, etc.) or product numbers (F5R95A, F5R95B, etc.).
146 Appendix A Technical information ENWW
FCC statement
Notice to users in Korea
VCCI (Class B) compliance statement for users in Japan
Notice to users in Japan about the power cord
ENWW Regulatory notices 147
Noise emission statement for Germany
Visual display workplaces statement for Germany
European Union Regulatory Notice
Products bearing the CE marking comply with one or more of the following EU Directives as may be
applicable: Low Voltage Directive 2006/95/EC, EMC Directive 2004/108/EC, Ecodesign Directive 2009/125/EC,
R&TTE Directive 1999/5/EC, RoHS Directive 2011/65/EU. Compliance with these directives is assessed using
applicable European Harmonised Standards. The full Declaration of Conformity can be found at the following
website: www.hp.com/go/certicates (Search with the product model name or its Regulatory Model Number
(RMN), which may be found on the regulatory label.)
The point of contact for regulatory matters is:
Hewlett-Packard GmbH, Dept./MS: HQ-TRE, Herrenberger Strasse 140, 71034 Boeblingen, GERMANY
Products with wireless functionality
EMF
● This product meets international guidelines (ICNIRP) for exposure to radio frequency radiation.
If it incorporates a radio transmitting and receiving device that in normal use, a separation distance of
20 cm ensures that radio frequency exposure levels comply with EU requirements.
Wireless functionality in Europe
● This product is designed for use without restrictions in all EU countries plus Iceland, Liechtenstein,
Norway and Switzerland.
148 Appendix A Technical information ENWW
European telephone network declaration (Modem/Fax)
HP products with FAX capability comply with the requirements of the R&TTE Directive 1999/5/EC (Annex II)
and carry the CE marking accordingly. However, due to dierences between the individual PSTNs provided in
dierent countries/regions, the approval does not, of itself, give an unconditional assurance of successful
operation on every PSTN network termination point. In the event of problems, you should contact your
equipment supplier in the rst instance.
ENWW Regulatory notices 149
Declaration of conformity
150 Appendix A Technical information ENWW
Regulatory wireless statements
This section contains the following regulatory information pertaining to wireless products:
●
Exposure to radio frequency radiation
●
Notice to users in Brazil
●
Notice to users in Canada
●
Notice to users in Mexico
●
Notice to users in Taiwan
●
Notice to users in Japan
●
Notice to users in Korea
Exposure to radio frequency radiation
Notice to users in Brazil
ENWW Regulatory notices 151
Notice to users in Canada
Notice to users in Mexico
152 Appendix A Technical information ENWW
Notice to users in Taiwan
Notice to users in Japan
Notice to users in Korea
ENWW Regulatory notices 153
Notice to users of the U.S. telephone network: FCC requirements
154 Appendix A Technical information ENWW
Notice to users of the Canadian telephone network
ENWW Regulatory notices 155
Notice to users of the German telephone network
Australia wired fax statement
156 Appendix A Technical information ENWW
B Additional fax setup
In this section, you learn how to set up the printer so that faxing works successfully with equipment and
services you might already have on the same phone line.
TIP: You can also use the Fax Setup Wizard (Windows) or HP Utility (OS X) to help you quickly set up some
important fax settings such as the answer mode and fax header information. You can access these tools
through the HP printer software. After you run these tools, follow the procedures in this section to complete
your fax setup.
This section contains the following topics:
●
Set up faxing (parallel phone systems)
●
Test fax setup
ENWW 157
Set up faxing (parallel phone systems)
Before you begin setting up the printer for faxing, determine which kind of phone system your country/region
uses. The instructions for fax setup dier depending on whether you have a serial- or parallel-type phone
system.
● If you do not see your country/region listed in the table, you probably have a serial-type phone system.
In a serial-type phone system, the connector type on your shared telephone equipment (modems,
phones, and answering machines) does not allow a physical connection to the "2-EXT" port on the
printer. Instead, all equipment must be connected at the telephone wall jack.
NOTE: You might need to connect the phone cord to your country/region adapter.
● If your country/region is listed in the table, you probably have a parallel-type telephone system. In
a parallel-type phone system, you are able to connect shared telephone equipment to the phone line by
using the "2-EXT" port on the back of the printer.
NOTE: If you have a parallel-type phone system, HP recommends you connect a 2-wire phone cord to
the telephone wall jack.
Table B-1 Countries/regions with a parallel-type phone system
Argentina Australia Brazil
Canada Chile China
Colombia Greece India
Indonesia Ireland Japan
Korea Latin America Malaysia
Mexico Philippines Poland
Portugal Russia Saudi Arabia
Singapore Spain Taiwan
Thailand USA Venezuela
Vietnam
If you are unsure which kind of telephone system you have (serial or parallel), check with your telephone
company.
This section contains the following topics:
●
Select the correct fax setup for your home or oice
●
Case A: Separate fax line (no voice calls received)
●
Case B: Set up the printer with DSL
●
Case C: Set up the printer with a PBX phone system or an ISDN line
●
Case D: Fax with a distinctive ring service on the same line
●
Case E: Shared voice/fax line
●
Case F: Shared voice/fax line with voice mail
158 Appendix B Additional fax setup ENWW
●
Case G: Fax line shared with computer modem (no voice calls received)
●
Case H: Shared voice/fax line with computer modem
●
Case I: Shared voice/fax line with answering machine
●
Case J: Shared voice/fax line with computer modem and answering machine
●
Case K: Shared voice/fax line with computer dial-up modem and voice mail
Select the correct fax setup for your home or oice
To fax successfully, you need to know what types of equipment and services (if any) share the same phone
line with the printer. This is important because you might need to connect some of your existing oice
equipment directly to the printer, and you might also need to change some fax settings before you can fax
successfully.
1. Determine if your telephone system is serial or parallel.
For more information, see Set up faxing (parallel phone systems) on page 158.
2. Select the combination of equipment and services sharing your fax line.
● DSL: A Digital subscriber line (DSL) service through your telephone company. (DSL might be called
ADSL in your country/region.)
● PBX: A private branch exchange (PBX) phone system.
● ISDN: An integrated services digital network (ISDN) system.
● Distinctive ring service: A distinctive ring service through your telephone company provides
multiple telephone numbers with dierent ring patterns.
● Voice calls: Voice calls are received at the same phone number you use for fax calls on the printer.
● Computer dial-up modem: A computer dial-up modem is on the same phone line as the printer. If
you answer Yes to any of the following questions, you are using a computer dial-up modem:
– Do you send and receive faxes directly to and from your computer software applications
through a dial-up connection?
– Do you send and receive email messages on your computer through a dial-up connection?
– Do you access the Internet from your computer through a dial-up connection?
● Answering machine: An answering machine that answers voice calls at the same phone number
you use for fax calls on the printer.
● Voice mail service: A voice mail subscription through your telephone company at the same number
you use for fax calls on the printer.
3. From the following table, select the combination of equipment and services applicable to your home or
oice setting. Then look up the recommended fax setup. Step-by-step instructions are included for each
case in the sections that follow.
NOTE: You might need to connect the phone cord to your country/region adapter.
ENWW Set up faxing (parallel phone systems) 159
Other equipment or services sharing your fax line Recommended fax setup
DSL PBX Distinctive
ring service
Voice
calls
Computer dial-
up modem
Answering
machine
Voice mail
service
Case A: Separate fax line (no
voice calls received)
on page 160
Case B: Set up the printer with
DSL on page 161
Case C: Set up the printer with
a PBX phone system or an
ISDN line on page 162
Case D: Fax with a distinctive
ring service on the same line
on page 163
Case E: Shared voice/fax line
on page 164
Case F: Shared voice/fax line
with voice mail on page 165
Case G: Fax line shared with
computer modem (no voice
calls received) on page 166
Case H: Shared voice/fax line
with computer modem
on page 168
Case I: Shared voice/fax line
with answering machine
on page 171
Case J: Shared voice/fax line
with computer modem and
answering machine
on page 173
Case K: Shared voice/fax line
with computer dial-up modem
and voice mail on page 176
Case A: Separate fax line (no voice calls received)
If you have a separate phone line on which you receive no voice calls, and you have no other equipment
connected on this phone line, set up the printer as described in this section.
160 Appendix B Additional fax setup ENWW
Figure B-1 Back view of the printer
1 Telephone wall jack
2 Connect the phone cord to the port labelled 1-LINE on the back of the printer.
You might need to connect the phone cord to your country/region adapter.
To set up the printer with a separate fax line
1. Connect one end of the phone cord to your telephone wall jack, then connect the other end to the port
labeled 1-LINE on the back of the printer.
NOTE: You might need to connect the phone cord to your country/region adapter.
2. Turn on the Auto Answer setting.
3. (Optional) Change the Rings to Answer setting to the lowest setting (two rings).
4. Run a fax test.
When the phone rings, the printer answers automatically after the number of rings you set in the Rings to
Answer setting. The printer begins emitting fax reception tones to the sending fax machine and receives the
fax.
Case B: Set up the printer with DSL
If you have a DSL service through your telephone company, and do not connect any equipment to the printer,
use the instructions in this section to connect a DSL lter between the telephone wall jack and the printer.
The DSL lter removes the digital signal that can interfere with the printer, so the printer can communicate
correctly with the phone line. (DSL might be called ADSL in your country/region.)
NOTE: If you have a DSL line and you do not connect the DSL lter, you cannot send and receive faxes with
the printer.
ENWW Set up faxing (parallel phone systems) 161
Figure B-2 Back view of the printer
1 Telephone wall jack
2 DSL (or ADSL) lter and cord supplied by your DSL provider
3 Connect the phone cord to the port labelled 1-LINE on the back of the printer.
You might need to connect the phone cord to your country/region adapter.
To set up the printer with DSL
1. Obtain a DSL lter from your DSL provider.
2. Connect one end of the phone cord to the DSL lter, and then connect the other end to the port labeled
1-LINE on the back of the printer.
NOTE: You might need to connect the phone cord to your country/region adapter.
You might need to obtain additional phone cords for this setup.
3. Connect an additional phone cord from the DSL lter to the telephone wall jack.
4. Run a fax test.
If you encounter problems setting up the printer with optional equipment, contact your local service provider
or vendor for further assistance.
Case C: Set up the printer with a PBX phone system or an ISDN line
If you are using either a PBX phone system or an ISDN converter/terminal adapter, make sure you do the
following:
● If you are using either a PBX or an ISDN converter/terminal adaptor, connect the printer to the port that
is designated for fax and phone use. Also, make sure that the terminal adapter is set to the correct
switch type for your country/region, if possible.
162 Appendix B Additional fax setup ENWW
NOTE: Some ISDN systems allow you to congure the ports for specic phone equipment. For
example, you might have assigned one port for telephone and Group 3 fax and another port for multiple
purposes. If you have problems when connected to the fax/phone port of your ISDN converter, try using
the port designated for multiple purposes; it might be labeled "multi-combi" or something similar.
● If you are using a PBX phone system, set the call waiting tone to "o."
NOTE: Many digital PBX systems include a call-waiting tone that is set to "on" by default. The call
waiting tone interferes with any fax transmission, and you cannot send or receive faxes with the printer.
Refer to the documentation that came with your PBX phone system for instructions on how to turn o
the call-waiting tone.
● If you are using a PBX phone system, dial the number for an outside line before dialing the fax number.
● You might need to connect the phone cord to your country/region adapter.
If you encounter problems setting up the printer with optional equipment, contact your local service provider
or vendor for further assistance.
Case D: Fax with a distinctive ring service on the same line
If you subscribe to a distinctive ring service (through your telephone company) that allows you to have
multiple phone numbers on one phone line, each with a dierent ring pattern, set up the printer as described
in this section.
Figure B-3 Back view of the printer
1 Telephone wall jack
2 Connect the phone cord to the port labelled 1-LINE on the back of the printer.
You might need to connect the phone cord to your country/region adapter.
To set up the printer with a distinctive ring service
1. Connect one end of the phone cord to your telephone wall jack, then connect the other end to the port
labeled 1-LINE on the back of the printer.
NOTE: You might need to connect the phone cord to your country/region adapter.
2. Turn on the Auto Answer setting.
3. Change the Distinctive Ring setting to match the pattern that the telephone company assigned to your
fax number.
ENWW Set up faxing (parallel phone systems) 163
NOTE: By default, the printer is set to answer all ring patterns. If you do not set the Distinctive Ring to
match the ring pattern assigned to your fax number, the printer might answer both voice calls and fax
calls or it might not answer at all.
TIP: You can also use the Ring Pattern Detection feature in the printer control panel to set distinctive
ring. With this feature, the printer recognizes and records the ring pattern of an incoming call and, based
on this call, automatically determines the distinctive ring pattern assigned by your telephone company
to fax calls. For more information, see Change the answer ring pattern for distinctive ring on page 65.
4. (Optional) Change the Rings to Answer setting to the lowest setting (two rings).
5. Run a fax test.
The printer automatically answers incoming calls that have the ring pattern you selected ( Distinctive Ring
setting) after the number of rings you selected ( Rings to Answer setting). The printer begins emitting fax
reception tones to the sending fax machine and receives the fax.
If you encounter problems setting up the printer with optional equipment, contact your local service provider
or vendor for further assistance.
Case E: Shared voice/fax line
If you receive both voice calls and fax calls at the same phone number, and you have no other oice
equipment (or voice mail) on this phone line, set up the printer as described in this section.
Figure B-4 Back view of the printer
1 Telephone wall jack
2 Connect the phone cord to the port labelled 1-LINE on the back of the printer.
You might need to connect the phone cord to your country/region adapter.
3 Telephone (optional)
To set up the printer with a shared voice/fax line
1. Connect one end of the phone cord to your telephone wall jack, then connect the other end to the port
labeled 1-LINE on the back of the printer.
NOTE: You might need to connect the phone cord to your country/region adapter.
2. Do one of the following:
164 Appendix B Additional fax setup ENWW
● If you have a parallel-type phone system, remove the white plug from the port labeled 2-EXT on
the back of the printer, and then connect a phone to this port.
● If you have a serial-type phone system, you might plug your phone directly on top of the printer
cable which has a wall plug attached to it.
3. Now you need to decide how you want the printer to answer calls, automatically or manually:
● If you set up the printer to answer calls automatically, it answers all incoming calls and receives
faxes. The printer cannot distinguish between fax and voice calls in this case; if you suspect the call
is a voice call, you need to answer it before the printer answers the call. To set up the printer to
answer calls automatically, turn on the
Auto Answer setting.
● If you set up the printer to answer faxes manually, you must be available to respond in person to
incoming fax calls or the printer cannot receive faxes. To set up the printer to answer calls
manually, turn o the Auto Answer setting.
4. Run a fax test.
If you pick up the phone before the printer answers the call and hear fax tones from a sending fax machine,
you need to answer the fax call manually.
If you encounter problems setting up the printer with optional equipment, contact your local service provider
or vendor for further assistance.
Case F: Shared voice/fax line with voice mail
If you receive both voice calls and fax calls at the same phone number, and you also subscribe to a voice mail
service through your telephone company, set up the printer as described in this section.
NOTE: You cannot receive faxes automatically if you have a voice mail service at the same phone number
you use for fax calls. You must receive faxes manually; this means you must be available to respond in person
to incoming fax calls. If you want to receive faxes automatically instead, contact your telephone company to
subscribe to a distinctive ring service, or to obtain a separate phone line for faxing.
Figure B-5 Back view of the printer
1 Telephone wall jack
2 Connect the phone cord to the port labelled 1-LINE on the back of the printer.
You might need to connect the phone cord to your country/region adapter.
ENWW Set up faxing (parallel phone systems) 165
To set up the printer with voice mail
1. Connect one end of the phone cord to your telephone wall jack, then connect the other end to the port
labeled 1-LINE on the back of the printer.
NOTE: You might need to connect the phone cord to your country/region adapter.
2. Turn o the Auto Answer setting.
3. Run a fax test.
You must be available to respond in person to incoming fax calls, or the printer cannot receive faxes. You must
initiate the manual fax before voicemail picks up the line.
If you encounter problems setting up the printer with optional equipment, contact your local service provider
or vendor for further assistance.
Case G: Fax line shared with computer modem (no voice calls received)
If you have a fax line on which you receive no voice calls, and you also have a computer modem connected on
this line, set up the printer as described in this section.
NOTE: If you have a computer dial-up modem, your computer dial-up modem shares the phone line with the
printer. You cannot use both your modem and the printer simultaneously. For example, you cannot use the
printer for faxing while you are using your computer dial-up modem to send an email or access the Internet.
●
Set up the printer with a computer dial-up modem
●
Set up the printer with a computer DSL/ADSL modem
Set up the printer with a computer dial-up modem
If you are using the same phone line for sending faxes and for a computer dial-up modem, follow these
directions for setting up the printer.
Figure B-6 Back view of the printer
1 Telephone wall jack
2 Connect the phone cord to the port labelled 1-LINE on the back of the printer.
You might need to connect the phone cord to your country/region adapter.
3 Computer with modem
166 Appendix B Additional fax setup ENWW
To set up the printer with a computer dial-up modem
1. Remove the white plug from the port labeled 2-EXT on the back of the printer.
2. Find the phone cord that connects from the back of your computer (your computer dial-up modem) to
a telephone wall jack. Disconnect the cord from the telephone wall jack and plug it into the port labeled
2-EXT on the back of the printer.
3. Connect one end of the phone cord to your telephone wall jack, then connect the other end to the port
labeled 1-LINE on the back of the printer.
NOTE: You might need to connect the phone cord to your country/region adapter.
4. If your modem software is set to receive faxes to your computer automatically, turn o that setting.
NOTE: If you do not turn o the automatic fax reception setting in your modem software, the printer
cannot receive faxes.
5. Turn on the Auto Answer setting.
6. (Optional) Change the Rings to Answer setting to the lowest setting (two rings).
7. Run a fax test.
When the phone rings, the printer automatically answers after the number of rings you set in the Rings to
Answer setting. The printer begins emitting fax reception tones to the sending fax machine and receives the
fax.
If you encounter problems setting up the printer with optional equipment, contact your local service provider
or vendor for further assistance.
Set up the printer with a computer DSL/ADSL modem
If you have a DSL line and use that phone line to send faxes, follow these instructions to set up your fax.
1 Telephone wall jack
2 Parallel splitter
3 DSL/ADSL lter
Connect one end of the phone cord to the 1-LINE port on the back of the printer. Connect the other
end of the cord to the DSL/ADSL lter.
You might need to connect the phone cord to your country/region adapter.
ENWW Set up faxing (parallel phone systems) 167
4 Computer DSL/ADSL modem
5 Computer
NOTE: You need to purchase a parallel splitter. A parallel splitter has one RJ-11 port on the front and two
RJ-11 ports on the back. Do not use a 2–line phone splitter, a serial splitter, or a parallel splitter which has two
RJ-11 ports on the front and a plug on the back.
Figure B-7 Example of a parallel splitter
To set up the printer with a computer DSL/ADSL modem
1. Obtain a DSL lter from your DSL provider.
2. Connect one end of the phone cord to the DSL lter, and then connect the other end to the port labeled
1-LINE on the back of the printer.
NOTE: You might need to connect the phone cord to your country/region adapter.
3. Connect the DSL lter to the parallel splitter.
4. Connect the DSL modem to the parallel splitter.
5. Connect the parallel splitter to the wall jack.
6. Run a fax test.
When the phone rings, the printer automatically answers after the number of rings you set in the Rings to
Answer setting. The printer begins emitting fax reception tones to the sending fax machine and receives the
fax.
If you encounter problems setting up the printer with optional equipment, contact your local service provider
or vendor for further assistance.
Case H: Shared voice/fax line with computer modem
There are two dierent ways to set up the printer with your computer based on the number of phone ports on
your computer. Before you begin, check your computer to see if it has one or two phone ports.
NOTE: If your computer has only one phone port, you need to purchase a parallel splitter (also called
a coupler), as shown in the illustration. (A parallel splitter has one RJ-11 port on the front and two RJ-11 ports
on the back. Do not use a two-line phone splitter, a serial splitter, or a parallel splitter which has two RJ-11
ports on the front and a plug on the back.)
●
Shared voice/fax with computer dial-up modem
●
Shared voice/fax with computer DSL/ADSL modem
Shared voice/fax with computer dial-up modem
If you use your phone line for both fax and telephone calls, use these instructions to set up your fax.
168 Appendix B Additional fax setup ENWW
There are two dierent ways to set up the printer with your computer based on the number of phone ports on
your computer. Before you begin, check your computer to see if it has one or two phone ports.
NOTE: If your computer has only one phone port, you need to purchase a parallel splitter (also called
a coupler), as shown in the illustration. (A parallel splitter has one RJ-11 port on the front and two RJ-11 ports
on the back. Do not use a two-line phone splitter, a serial splitter, or a parallel splitter which has two RJ-11
ports on the front and a plug on the back.)
Figure B-8 Example of a parallel splitter
Figure B-9 Back view of the printer
1 Telephone wall jack
2 Parallel splitter
3 Connect the phone cord to the port labelled 1-LINE on the back of the printer.
4 Computer with modem
5 Telephone
To set up the printer on the same phone line as a computer with two phone ports
1. Remove the white plug from the port labeled 2-EXT on the back of the printer.
2. Find the phone cord that connects from the back of your computer (your computer dial-up modem) to
a telephone wall jack. Disconnect the cord from the telephone wall jack and plug it into the port labeled
2-EXT on the back of the printer.
3. Connect a phone to the "OUT" port on the back of your computer dial-up modem.
4. Connect one end of the phone cord to your telephone wall jack, then connect the other end to the port
labeled 1-LINE on the back of the printer.
NOTE: You might need to connect the phone cord to your country/region adapter.
5. If your modem software is set to receive faxes to your computer automatically, turn o that setting.
ENWW Set up faxing (parallel phone systems) 169
NOTE: If you do not turn o the automatic fax reception setting in your modem software, the printer
cannot receive faxes.
6. Now you need to decide how you want the printer to answer calls, automatically or manually:
● If you set up the printer to answer calls automatically, it answers all incoming calls and receives
faxes. The printer cannot distinguish between fax and voice calls in this case; if you suspect the call
is a voice call, you need to answer it before the printer answers the call. To set up the printer to
answer calls automatically, turn on the Auto Answer setting.
● If you set up the printer to answer faxes manually, you must be available to respond in person to
incoming fax calls or the printer cannot receive faxes. To set up the printer to answer calls
manually, turn
o the Auto Answer setting.
7. Run a fax test.
If you pick up the phone before the printer answers the call and hear fax tones from a sending fax machine,
you need to answer the fax call manually.
If you use your phone line for voice, fax, and your computer dial-up modem, follow these directions to set up
your fax.
If you encounter problems setting up the printer with optional equipment, contact your local service provider
or vendor for further assistance.
Shared voice/fax with computer DSL/ADSL modem
Use these instructions if your computer has a DSL/ADSL modem
1 Telephone wall jack
2 Parallel splitter
3 DSL/ADSL lter
4 Telephone
5 DSL/ADSL modem
170 Appendix B Additional fax setup ENWW
6 Computer
7 Connect the phone cord to the port labelled 1-LINE on the back of the printer.
You might need to connect the phone cord to your country/region adapter.
NOTE: You need to purchase a parallel splitter. A parallel splitter has one RJ-11 port on the front and two
RJ-11 ports on the back. Do not use a 2–line phone splitter, a serial splitter, or a parallel splitter which has two
RJ-11 ports on the front and a plug on the back.
Figure B-10 Example of a parallel splitter
To set up the printer with a computer DSL/ADSL modem
1. Obtain a DSL lter from your DSL provider.
NOTE: Phones in other parts of the home/oice sharing the same phone number with DSL service
need to be connected to additional DSL lters to avoid noise when making voice calls.
2. Connect one end of the phone cord to the DSL lter, and then connect the other end to the port labeled
1-LINE on the back of the printer.
NOTE: You might need to connect the phone cord to your country/region adapter.
3. If you have a parallel-type phone system, remove the white plug from the port labeled 2-EXT on the
back of the printer, and then connect a phone to this port.
4. Connect the DSL lter to the parallel splitter.
5. Connect the DSL modem to the parallel splitter.
6. Connect the parallel splitter to the wall jack.
7. Run a fax test.
When the phone rings, the printer automatically answers after the number of rings you set in the Rings to
Answer setting. The printer begins emitting fax reception tones to the sending fax machine and receives the
fax.
If you encounter problems setting up the printer with optional equipment, contact your local service provider
or vendor for further assistance.
Case I: Shared voice/fax line with answering machine
If you receive both voice calls and fax calls at the same phone number, and you also have an answering
machine that answers voice calls at this phone number, set up the printer as described in this section.
ENWW Set up faxing (parallel phone systems) 171
Figure B-11 Back view of the printer
1 Telephone wall jack
2 Connect the phone cord to the port labelled 1-LINE on the back of the printer.
You might need to connect the phone cord to your country/region adapter.
3 Answering machine
4 Telephone (optional)
To set up the printer with a shared voice/fax line with answering machine
1. Remove the white plug from the port labeled 2-EXT on the back of the printer.
2. Unplug your answering machine from the telephone wall jack, and connect it to the port labeled 2-EXT
on the back of the printer.
NOTE: If you do not connect your answering machine directly to the printer, fax tones from a sending
fax machine might be recorded on your answering machine, and you might not receive faxes with the
printer.
3. Connect one end of the phone cord to your telephone wall jack, then connect the other end to the port
labeled 1-LINE on the back of the printer.
NOTE: You might need to connect the phone cord to your country/region adapter.
4. (Optional) If your answering machine does not have a built-in phone, for convenience you might want to
connect a phone to the back of your answering machine at the "OUT" port.
NOTE: If your answering machine does not let you connect an external phone, you can purchase and
use a parallel splitter (also known as a coupler) to connect both the answering machine and telephone to
the printer. You can use standard phone cords for these connections.
5. Turn on the Auto Answer setting.
6. Set your answering machine to answer after a low number of rings.
7. Change the Rings to Answer setting on the printer to the maximum number of rings supported by your
printer. (The maximum number of rings varies by country/region.)
8. Run a fax test.
When the phone rings, your answering machine answers after the number of rings you have set, and then
plays your recorded greeting. The printer monitors the call during this time, "listening" for fax tones. If
172 Appendix B Additional fax setup ENWW
incoming fax tones are detected, the printer emits fax reception tones and receives the fax; if there are no fax
tones, the printer stops monitoring the line and your answering machine can record a voice message.
If you encounter problems setting up the printer with optional equipment, contact your local service provider
or vendor for further assistance.
Case J: Shared voice/fax line with computer modem and answering machine
If you receive both voice calls and fax calls at the same phone number, and you also have a computer modem
and answering machine connected on this phone line, set up the printer as described in this section.
NOTE: Since your computer dial-up modem shares the phone line with the printer, you cannot use both your
modem and the printer simultaneously. For example, you cannot use the printer for faxing while you are
using your computer dial-up modem to send an email or access the Internet.
●
Shared voice/fax line with computer dial-up modem and answering machine
●
Shared voice/fax line with computer DSL/ADSL modem and answering machine
Shared voice/fax line with computer dial-up modem and answering machine
There are two dierent ways to set up the printer with your computer based on the number of phone ports on
your computer. Before you begin, check your computer to see if it has one or two phone ports.
NOTE: If your computer has only one phone port, you need to purchase a parallel splitter (also called
a coupler), as shown in the illustration. (A parallel splitter has one RJ-11 port on the front and two RJ-11 ports
on the back. Do not use a two-line phone splitter, a serial splitter, or a parallel splitter which has two RJ-11
ports on the front and a plug on the back.)
Figure B-12 Example of a parallel splitter
Figure B-13 Back view of the printer
1 Telephone wall jack
2 "IN" phone port on your computer
3 "OUT" phone port on your computer
ENWW Set up faxing (parallel phone systems) 173
4 Connect the phone cord to the port labelled 1-LINE on the back of the printer.
You might need to connect the phone cord to your country/region adapter.
5 Computer with modem
6 Answering machine
7 Telephone (optional)
To set up the printer on the same phone line as a computer with two phone ports
1. Remove the white plug from the port labeled 2-EXT on the back of the printer.
2. Find the phone cord that connects from the back of your computer (your computer dial-up modem) to
a telephone wall jack. Disconnect the cord from the telephone wall jack and plug it into the port labeled
2-EXT on the back of the printer.
3. Unplug your answering machine from the telephone wall jack, and connect it to the port labeled "OUT"
on the back of the computer (the computer dial-up modem).
4. Connect one end of the phone cord to your telephone wall jack, then connect the other end to the port
labeled 1-LINE on the back of the printer.
NOTE: You might need to connect the phone cord to your country/region adapter.
5. (Optional) If your answering machine does not have a built-in phone, for convenience you might want to
connect a phone to the back of your answering machine at the "OUT" port.
NOTE: If your answering machine does not let you connect an external phone, you can purchase and
use a parallel splitter (also known as a coupler) to connect both the answering machine and telephone to
the printer. You can use standard phone cords for these connections.
6. If your modem software is set to receive faxes to your computer automatically, turn o that setting.
NOTE: If you do not turn o the automatic fax reception setting in your modem software, the printer
cannot receive faxes.
7. Turn on the Auto Answer setting.
8. Set your answering machine to answer after a low number of rings.
9. Change the Rings to Answer setting on the printer to the maximum number of rings supported by the
product. (The maximum number of rings varies by country/region.)
10. Run a fax test.
When the phone rings, your answering machine answers after the number of rings you have set, and then
plays your recorded greeting. The printer monitors the call during this time, "listening" for fax tones. If
incoming fax tones are detected, the printer emits fax reception tones and receives the fax; if there are no fax
tones, the printer stops monitoring the line and your answering machine can record a voice message.
If you encounter problems setting up the printer with optional equipment, contact your local service provider
or vendor for further assistance.
174 Appendix B Additional fax setup ENWW
Shared voice/fax line with computer DSL/ADSL modem and answering machine
1 Telephone wall jack
2 Parallel splitter
3 DSL/ADSL lter
4 Answering machine
5 Telephone (optional)
6 DSL/ADSL modem
7 Computer
8 Phone cord connected to the 1-LINE port on the back of the printer.
You might need to connect the phone cord to your country/region adapter.
NOTE: You need to purchase a parallel splitter. A parallel splitter has one RJ-11 port on the front and two
RJ-11 ports on the back. Do not use a 2–line phone splitter, a serial splitter, or a parallel splitter which has two
RJ-11 ports on the front and a plug on the back.
Figure B-14 Example of a parallel splitter
To set up the printer with a computer DSL/ADSL modem
1. Obtain a DSL/ADSL lter from your DSL/ADSL provider.
NOTE: Phones in other parts of the home/oice sharing the same phone number with DSL/ADSL
service need to be connected to additional DSL/ADSL lters, to avoid noise when making voice calls.
2. Connect one end of the phone cord to the DSL/ADSL lter, and then connect the other end to the port
labeled 1-LINE on the back of the printer.
NOTE: You might need to connect the phone cord to your country/region adapter.
3. Connect the DSL/ADSL lter to the splitter.
ENWW Set up faxing (parallel phone systems) 175
4. Unplug the answering machine from the telephone wall jack, and connect it to the port labeled 2-EXT on
the back of the printer.
NOTE: If you do not connect your answering machine directly to the printer, fax tones from a sending
fax machine might be recorded on your answering machine, and you might not receive faxes with the
printer.
5. Connect the DSL modem to the parallel splitter.
6. Connect the parallel splitter to the wall jack.
7. Set your answering machine to answer after a low number of rings.
8. Change your Rings to Answer setting on the printer to the maximum number of rings supported by the
printer.
NOTE: The maximum number of rings varies by country/region.
9. Run a fax test.
When the phone rings, your answering machine answers after the number of rings you have set, and then
play your recorded greeting. The printer monitors the call during this time, “listening” for fax tones. If
incoming fax tones are detected, the printer emits fax reception tones and receive the fax; if there are no fax
tones, the printer stops monitoring the line and your answering machine can record a voice message.
If you use the same phone line for telephone, fax, and have a computer DSL modem, follow these instructions
to set up your fax.
If you encounter problems setting up the printer with optional equipment, contact your local service provider
or vendor for further assistance.
Case K: Shared voice/fax line with computer dial-up modem and voice mail
If you receive both voice calls and fax calls at the same phone number, use a computer dial-up modem on the
same phone line, and subscribe to a voice mail service through your telephone company, set up the printer as
described in this section.
NOTE: You cannot receive faxes automatically if you have a voice mail service at the same phone number
you use for fax calls. You must receive faxes manually; this means you must be available to respond in person
to incoming fax calls. If you want to receive faxes automatically instead, contact your telephone company to
subscribe to a distinctive ring service, or to obtain a separate phone line for faxing.
Since your computer dial-up modem shares the phone line with the printer, you cannot use both your modem
and the printer simultaneously. For example, you cannot use the printer for faxing if you are using your
computer dial-up modem to send an email or access the Internet.
There are two dierent ways to set up the printer with your computer based on the number of phone ports on
your computer. Before you begin, check your computer to see if it has one or two phone ports.
● If your computer has only one phone port, you need to purchase a parallel splitter (also called a coupler),
as shown in the illustration. (A parallel splitter has one RJ-11 port on the front and two RJ-11 ports on
the back. Do not use a two-line phone splitter, a serial splitter, or a parallel splitter which has two RJ-11
ports on the front and a plug on the back.)
Figure B-15 Example of a parallel splitter
176 Appendix B Additional fax setup ENWW
● If your computer has two phone ports, set up the printer as follows:
Figure B-16 Back view of the printer
1 Telephone wall jack
2 Use the phone cord supplied in the box with the printer to connect to the 1-LINE port
You might need to connect the phone cord to your country/region adapter.
3 Computer with modem
4 Telephone
To set up the printer on the same phone line as a computer with two phone ports
1. Remove the white plug from the port labeled 2-EXT on the back of the printer.
2. Find the phone cord that connects from the back of your computer (your computer dial-up modem) to
a telephone wall jack. Disconnect the cord from the telephone wall jack and plug it into the port labeled
2-EXT on the back of the printer.
3. Connect a phone to the "OUT" port on the back of your computer dial-up modem.
4. Connect one end of the phone cord to your telephone wall jack, then connect the other end to the port
labeled 1-LINE on the back of the printer.
NOTE: You might need to connect the phone cord to your country/region adapter.
5. If your modem software is set to receive faxes to your computer automatically, turn o that setting.
NOTE: If you do not turn o the automatic fax reception setting in your modem software, the printer
cannot receive faxes.
6. Turn o the Auto Answer setting.
7. Run a fax test.
You must be available to respond in person to incoming fax calls, or the printer cannot receive faxes.
If you encounter problems setting up the printer with optional equipment, contact your local service provider
or vendor for further assistance.
ENWW Set up faxing (parallel phone systems) 177
Test fax setup
You can test your fax setup to check the status of the printer and to make sure it is set up correctly for faxing.
Perform this test after you have completed setting up the printer for faxing. The test does the following:
● Tests the fax hardware
● Veries the correct type of phone cord is connected to the printer
● Checks that the phone cord is plugged into the correct port
●
Checks for a dial tone
● Checks for an active phone line
● Tests the status of your phone line connection
The printer prints a report with the results of the test. If the test fails, review the report for information on
how to x the problem and rerun the test.
To test fax setup via the printer control panel
1. Set up the printer for faxing according to your particular home or oice setup instructions.
2. Make sure the ink cartridges are installed, and that full-size paper is loaded in the input tray before
starting the test.
3. From the printer control panel, touch Fax .
4. Touch Setup .
5. Touch Tools , and then touch Test Fax .
The printer displays the status of the test on the display and prints a report.
6. Review the report.
● If the test passes and you are still having problems faxing, check the fax settings listed in the
report to verify the settings are correct. A blank or incorrect fax setting can cause problems faxing.
● If the test fails, review the report for more information on how to x any problems found.
178 Appendix B Additional fax setup ENWW
Index
A
ADSL, fax setup with
parallel phone systems 161
answer ring pattern
change 65
parallel phone systems 163
answering machine
fax tones recorded 125
set up with fax (parallel phone
systems) 171
set up with fax and modem 173
automatic fax reduction 59
B
backup fax 57
baud rate 67
black and white pages
fax 53
blocked fax numbers
set up 59
buttons, control panel 5
C
carriage
clear carriage jams 102
clear
fax logs 72
computer modem
shared with fax (parallel phone
systems) 166
shared with fax and answering
machine (parallel phone
systems) 173
shared with fax and voice line
(parallel phone systems) 168
shared with fax and voice mail
(parallel phone systems) 176
conrmation reports, fax 70
control panel
buttons 5
features 5
lights 5
status icons 5
copy
specications 136
correct port test, fax 119
customer support
warranty 131
D
dial tone test, failure 121
dial type, setting 66
dial-up modem
shared with fax (parallel phone
systems) 166
shared with fax and answering
machine (parallel phone
systems) 173
shared with fax and voice line
(parallel phone systems) 168
shared with fax and voice mail
(parallel phone systems) 176
distinctive ringing
change 65
parallel phone systems 163
DSL, fax setup with
parallel phone systems 161
E
ECM. See error correction mode
Embedded Web Server
opening 94
embedded web server
Webscan 51
environment
Environmental product
stewardship program 138
environmental specications
135
error correction mode 56
error reports, fax 71
F
fax
answer mode 64
answering machine and modem,
shared with (parallel phone
systems) 173
answering machine
troubleshoot 125
answering machine, set up
(parallel phone systems) 171
auto answer 64
backup fax 57
blocking numbers 59
conrmation reports 70
dial tone test, failed 121
dial type, setting 66
distinctive ringing setup (parallel
phone systems) 163
distinctive ringing, change
pattern 65
DSL, set up (parallel phone
systems) 161
error correction mode 56
error reports 71
fax specications 136
forwarding 58
header 64
Internet Protocol, over 69
ISDN line, set up (parallel phone
systems) 162
line condition test, failed 121
ENWW Index 179
log, clear 72
log, print 71
manual receive 57
modem and answering machine,
shared with (parallel phone
systems) 173
modem and voice line, shared
with (parallel phone systems)
168
modem and voice mail, shared
with (parallel phone systems)
176
modem, shared with (parallel
phone systems) 166
monitor dialing 55
parallel phone systems 158
PBX system, set up (parallel
phone systems) 162
phone cord connection test,
failed 119
phone cord type test, failed 120
print last transaction details 72
receive 57
receive, troubleshoot 122, 124
redial options 66
reduction 59
reports 70
reprint 58
rings to answer 65
send 54
send, troubleshoot 122, 125
separate line setup (parallel
phone systems) 160
settings, change 64
setup types 159
shared phone line setup (parallel
phone systems) 164
sound volume 67
speed 67
test failed 118
test setup 178
troubleshoot 118
voice mail, set up (parallel phone
systems) 165
wall jack test, failed 119
Fax screen 5
forwarding faxes 58
H
hardware, fax setup test 119
header, fax 64
Help button 6
I
Internet Protocol
fax, using 69
ISDN line, set up with fax
parallel phone systems 162
J
jams
clear 98
junk fax mode 59
L
lights, control panel 5
line condition test, fax 121
log, fax
print 71
M
manual faxing
receive 57
send 55
memory
reprint faxes 58
save faxes 57
modem
shared with fax (parallel phone
systems) 166
shared with fax and answering
machine (parallel phone
systems) 173
shared with fax and voice line
(parallel phone systems) 168
shared with fax and voice mail
(parallel phone systems) 176
monitor dialing 55
multi-feeds, troubleshoot 103
N
network connection
wireless connection 86
O
operating systems supported 135
P
paper
clear jams 98
HP, order 14
skewed pages 102
troubleshoot feeding 102
paper-feed problems, troubleshoot
102
parallel phone systems
answering machine setup 171
countries/regions with 158
distinctive ringing setup 163
DSL setup 161
ISDN setup 162
modem and answering machine
setup 173
modem and voice mail setup
176
modem setup 166
modem shared with voice line
setup 168
PBX setup 162
separate line setup 160
setup types 159
shared line setup 164
PBX system, set up with fax
parallel phone systems 162
phone book
change contact 61
change group contacts 62
delete contacts 62
send fax 54
set up 61
set up group contacts 62
phone cord
connected to correct port test
failed 119
correct type test failed 120
phone line, answer ring pattern 65
phone, fax from
receive 57
send, 55
power
troubleshoot 128
print
fax logs 71
fax reports 70
faxes 58
last fax details 72
specications 136
troubleshoot 128
printer control panel
send faxes 54
180 Index ENWW
printer software (Windows)
opening 15
pulse dialing 66
R
receive faxes
auto answer mode 64
automatically 57
blocking numbers 59
forwarding 58
manually 57
rings to answer 65
troubleshoot 122, 124
recycle
ink cartridges 139
redial options, setting 66
reduce fax 59
regulatory notices 146
regulatory model identication
number 146
wireless statements 151
reports
conrmation, fax 70
error, fax 71
fax test failed 118
reprint
faxes from memory 58
rings to answer 65
S
save
faxes in memory 57
scan
from Webscan 51
scan specications 136
send faxes
basic fax 54
from a phone 55
monitor dialing 55
troubleshoot 122, 125
serial phone systems
countries/regions with 158
setup types 159
settings
speed, fax 67
volume, fax 67
setup
answering machine (parallel
phone systems) 171
answering machine and modem
(parallel phone systems) 173
computer modem (parallel phone
systems) 166
computer modem and answering
machine (parallel phone
systems) 173
computer modem and voice line
(parallel phone systems) 168
computer modem and voice mail
(parallel phone systems)
176
distinctive ringing 65
distinctive ringing (parallel phone
systems) 163
DSL (parallel phone systems)
161
fax scenarios 159
fax, with parallel phone
systems 158
ISDN line (parallel phone
systems) 162
PBX system (parallel phone
systems) 162
separate fax line (parallel phone
systems) 160
shared phone line (parallel phone
systems) 164
test fax 178
voice mail (parallel phone
systems) 165
voice mail and computer modem
(parallel phone systems) 176
skew, troubleshoot
print 102
software
Webscan 51
specications
system requirements 135
status icons 5
subscriber identication code 64
system requirements 135
T
technical information
copy specications 136
environmental specications
135
fax specications 136
print specications 136
scan specications 136
telephone line, answer ring pattern
65
telephone wall jack, fax 119
telephone, fax from
receive 57
send 55
tests, fax
dial tone, failed 121
failed 118
fax line condition 121
fax phone cord type test failed
120
hardware, failed 119
port connection, failed 119
setup 178
telephone wall jack 119
tone dialing 66
trays
clear paper jams 98
troubleshoot feeding 102
troubleshoot
answering machines 125
fax 118
fax dial tone test failed 121
fax hardware test failed 119
fax line test failed 121
fax phone cord connection test
failed 119
fax phone cord type test failed
120
fax tests 118
fax wall jack test, failed 119
multiple pages are picked 103
paper not picked up from tray
102
paper-feed problems 102
power 128
print 128
receive faxes 122, 124
send faxes 122, 125
skewed pages 102
V
voice mail
set up with fax (parallel phone
systems) 165
set up with fax and computer
modem (parallel phone
systems) 176
VoIP 69
ENWW Index 181
