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ORIGAMI OWL®
POLICIES & PROCEDURES
FEBRUARY 2018
Contents
SECTION1: INTRODUCTION.....................................................................................................................7
1.1 Understanding Policies, Career Plan and Independent Business Owner Agreement.....7
1.2 Changes to the Agreement.......................................................................................................7
SECTION2: BECOMINGANINDEPENDENTDESIGNER.............................................................................7
2.1 Requirements to Become an Independent Designer............................................................7
2.2 Independent Contractor Status................................................................................................8
2.3 Independent Designer Benefits................................................................................................9
2.4 Term and Renewal of Your Origami Owl Independent Business Owner Agreement......9
SECTION3: OPERATINGANORIGAMIOWLBUSINESS............................................................................9
3.1 Adherence to the Origami Owl Career Plan...........................................................................9
3.2 Single Independent Designer Account..................................................................................10
3.3 Co-Applicants............................................................................................................................10
3.4 Owlettes.....................................................................................................................................10
3.4.1 Independent Designer’s Responsibilities Regarding Owlettes..................................10
3.4.2 When an Owlette Turns 18 or is no Longer a ‘Dependent’........................................11
3.5 Changes to a Business Entity................................................................................................11
3.6 Actions of Household Members.............................................................................................11
3.7 International Sponsoring and Sales......................................................................................11
3.8 Excess Inventory......................................................................................................................12
3.9 Bonus Buying Prohibited.........................................................................................................12
3.10 Taxes..........................................................................................................................................12
3.11 Adherence to Laws and Ordinances..............................................................
.......................13
3.12 Account Home Page Access..................................................................................................13
3.13 Use of Origami Owl Name on Chequing Accounts.............................................................13
SECTION4: INDEPENDENTDESIGNERBUSINESSPRACTICES.................................................................13
4.1 Code of Ethics...........................................................................................................................13
4.2 Change of Address, Telephone and Email Addresses.......................................................14
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4.3 Indemnification..........................................................................................................................15
4.4 Product Claims.........................................................................................................................15
4.5 Providing Documentation to Applicants................................................................................15
4.6 Talent Release..........................................................................................................................15
4.7 Income Claims Prohibited.......................................................................................................15
4.8 No Representations Regarding Governmental Approval...................................................16
4.9 Ethical Marketing......................................................................................................................16
4.10 Reporting Policy Violations.....................................................................................................16
4.11 Security......................................................................................................................................17
4.12 Reporting Security Breaches..................................................................................................17
4.13 Commercial Outlets.................................................................................................................17
4.14 Trade Shows, Expositions and Other Sales Forums..........................................................18
4.15 Fundraisers...............................................................................................................................18
4.16 Territory Restrictions................................................................................................................18
4.17 Account Maintenance..............................................................................................................18
4.18 Conflicts of Interest, Selling with Other Direct Sales Companies / Non-Solicitation......19
4.18.1 Selling with Other Direct Sales Companies................................................................19
4.18.2 Leadership Focus Policy................................................................................................20
4.18.3 Non-Solicitation...............................................................................................................20
4.19 Confidential Information
..........................................................................................................20
4.20 Targeting Other Direct Sellers................................................................................................21
SECTION5: MENTORS............................................................................................................................21
5.1 Mentor Guidelines and Obligations.......................................................................................21
5.2 Mentor Assignment..................................................................................................................22
5.3 Change of Mentor.....................................................................................................................22
5.3.1 Misplacement....................................................................................................................23
5.3.2 Termination / Inactivity and Re-Enrollment..................................................................23
5.3.3 Waiver of Claims..............................................................................................................23
5.3.4 Placement of Unassigned “Annie” Designers..............................................................24
SECTION6: SALESREQUIREMENTS........................................................................................................24
6.1 Product Sales and Transfers..................................................................................................24
6.2 Sales Receipts..........................................................................................................................24
6.3 Re-packaging and Re-labeling Prohibited............................................................................25
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6.4 Order Deadlines.......................................................................................................................25
6.5 Holding Applications or Orders..............................................................................................25
SECTION7: SHIPMENTS.........................................................................................................................25
7.1 Non-Deliverable Orders...........................................................................................................25
7.2 Returns and Order Issues.......................................................................................................26
SECTION8: COMMISSIONSANDBONUSES............................................................................................26
8.1 Monthly Commission and Bonus Qualifications..................................................................26
8.2 Monthly Commission and Bonus Payment Schedule.........................................................26
8.3 Bonus Categories.....................................................................................................................27
8.3.1 Personal Sponsor Bonuses..................................................................................................27
8.3.2 Mentor Bonuses.....................................................................................................................27
8.3.3 Director Generation Bonuses...............................................................................................27
8.3.4 Advancement Bonuses..........................................................................................................27
8.3.4.1 Advancement Bonus: Team Leader and Director..........................................................28
8.3.4.2 Advancement Maintenance Bonus: Team Leader.........................................................28
8.3.4.3 Ready, Set, SOAR! Bonus................................................................................................28
8.4 Minimum Personal Volume and Retail Sales Commissions..............................................28
8.5 Retail Sales Commissions Rates...........................................................................................29
8.6 Adjustment to Commissions and Bonuses...........................................................................30
8.6.1 Adjustments for Returned Products..............................................................................30
8.6.2 Commission and Bonus Payout.....................................................................................30
8.6.3 Errors or Questions..........................................................................................................30
8.7 Reports.......................................................................................................................................31
SECTION9: PRODUCTGUARANTEES,RETURNSANDINVENTORYREPURCHASE..................................31
9.1 Product Guarantee...................................................................................................................31
9.2 Retail Customer Returns.........................................................................................................32
9.3 Excessive Return Activity........................................................................................................32
9.4 Return of Inventory by Designers Upon Cancellation or Termination..............................32
SECTION10: ADVERTISINGANDUSEOFORIGAMIOWLMARKS........................................................33
10.1 General......................................................................................................................................33
10.2 Cross Promotion Prohibited....................................................................................................34
10.3 Independent Designer–Created Advertising Material.........................................................35
10.4 Corporate-Approved Business Supplies and Vendors.......................................................35
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10.5 Marketing Materials..................................................................................................................35
10.6 Trademarks and Trade Names..............................................................................................36
10.7 Copyrights.................................................................................................................................36
10.8 Origami Owl Independent Designer Logo............................................................................36
10.9 Media Inquiries.........................................................................................................................36
10.10 Television and Radio: Advertising/Appearances.............................................................37
10.11 Unsolicited Email..................................................................................................................37
10.12 Telemarketing.......................................................................................................................38
10.13 Telephone Directory Listings..............................................................................................38
10.14 Giveaways, Incentives and Enticement............................................................................38
10.15 Online Guidelines.................................................................................................................39
10.15.1 Origami Owl Hotlinks...................................................................................................39
10.15.2 Online Classifieds.........................................................................................................39
10.15.3 eBay/Online Auctions..................................................................................................39
10.15.4 Digital Media Submission (YouTube, iTunes, Video, etc.).....................................40
10.16 Independent Designer Websites........................................................................................40
10.16.1 Personal Websites.......................................................................................................40
10.16.2 Approved Personal Website Content........................................................................40
10.16.3 Approved Personal Website Termination.................................................................41
10.16.4 No e-Commerce or Stock-and-Sell Retailing...........................................................41
10.16.5
Gaining Profit from Approved Personal Websites...................................................41
10.16.6 Team Websites and Blogs..........................................................................................41
10.16.7 Origami Owl Replicated Websites.............................................................................42
10.17 Social Media..........................................................................................................................43
10.17.1 Social Media Outlets....................................................................................................43
10.17.2 General Policies for Online Interactions...................................................................44
10.17.3 Pinterest.........................................................................................................................45
10.17.4 Independent Designers Are Responsible for Postings...........................................45
10.17.5 Social Media as a Sales and Promotion Forum......................................................46
10.17.6 Respecting Privacy......................................................................................................46
10.17.7 Use of Third-Party Intellectual Property....................................................................46
10.17.8 Online Professionalism................................................................................................46
10.17.9 Prohibited Online Postings..........................................................................................47
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10.17.10 Responding to Negative Posts...............................................................................47
SECTION11: CHANGESTOANORIGAMIOWLBUSINESS....................................................................47
11.1 Roll-up of Independent Designer Organization...................................................................47
11.2 Sale of an Origami Owl Business..........................................................................................47
11.3 Division of an Origami Owl Business....................................................................................47
11.4 Death or Incapacity..................................................................................................................48
11.5 All Other Transfers Prohibited................................................................................................49
SECTION12: DISPUTERESOLUTIONANDDISCIPLINARYPROCEEDINGS.............................................49
12.1 Disciplinary Sanctions..............................................................................................................49
12.2 Grievances and Complaints....................................................................................................50
12.3 Dispute Resolution...................................................................................................................50
12.3.1 Negotiation........................................................................................................................51
12.3.2 Mediation...........................................................................................................................51
12.3.3 Arbitration..........................................................................................................................51
12.3.4 Governing Law, Jurisdiction and Venue.......................................................................53
SECTION13: PAYMENTS.......................................................................................................................53
13.1 Returned Cheques...................................................................................................................53
13.2 Chargebacks.............................................................................................................................54
13.3 Sales Taxes...............................................................................................................................54
SECTION14: INDEPENDENTDESIGNERRESCISSIONANDTERMINATIONPERIOD..............................54
14.1 Rescission Period.....................................................................................................................54
14.2
Termination of the Independent Business Owner Agreement..........................................55
14.2.1 Termination Due to Inactivity..........................................................................................56
14.2.2 Military Deployment..........................................................................................................56
14.2.3 Medical or Other Personal Hardship Leave.....................................................................56
14.2.4 Termination Due to Non-renewal...................................................................................57
14.2.5 Voluntary Cancellation.....................................................................................................57
14.2.6 Involuntary Termination...................................................................................................57
14.2.7 Miscellaneous Cancellation or Termination Provisions..............................................57
SECTION15: MISCELLANEOUS.............................................................................................................58
15.1 Severability................................................................................................................................58
15.2 Waivers......................................................................................................................................58
15.3 Entire Agreement.....................................................................................................................58
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15.4 Notices.......................................................................................................................................58
SECTION16:DEFINITIONS..........................................................................................................................59
EXHIBITA.....................................................................................................................................................65
TELEMARKETINGRULES..............................................................................................................................65
EXHIBITB.....................................................................................................................................................69
IMPORTANTCONTACTS..............................................................................................................................69
EXHIBITC.....................................................................................................................................................70
CAREERPLANOVERVIEW............................................................................................................................70
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SECTION 1: INTRODUCTION
1.1 Understanding Policies, Career Plan and Independent Business Owner
Agreement
These Policies and Procedures, in their present form and as may be amended by Origami Owl ULC, hereafter
“Origami Owl” or the “Company") from time to time, are incorporated into and form a material part of the
Origami Owl Independent Business Owner Agreement. It is the responsibility of each independent contractor
(hereinafter referred to as “Independent Designer”) to read, understand, adhere to, and ensure that she or he is
in full compliance with the most current version of these Policies and Procedures. Throughout these Policies,
when the term “Agreement” is used, it collectively refers to the Origami Owl Independent Business Owner
Agreement, these Policies and Procedures and the Origami Owl Career Plan. These documents are
incorporated by reference into the Origami Owl Independent Business Owner Agreement (all in their current
form and as may be amended by Origami Owl from time to time). All capitalized terms used in this document
shall have the meaning given to them in the body of the document or in the definitions that appear at the end of
the document.
1.2 Changes to the Agreement
Origami Owl reserves the right to amend or modify the Agreement, including these Policies and Procedures,
the Origami Owl Career Plan and its product prices in its sole and absolute discretion. By executing the
Independent Business Owner Agreement, an Independent Designer agrees to abide by all amendments or
modifications that Origami Owl elects to make. Substantive amendments or modifications shall be effective
twenty-one (21) days after publication of notice that the Agreement has been amended or modified.
Amendments or modifications shall not apply retroactively to conduct or occurrences prior to the effective date
of the amendment. Notification of amendments shall be published by one or more of the following methods: (1)
posting on the Origami Owl Independent Designer’s Account Home Page, (2) Origami Owl email, or (3) in
Origami Owl’s e-newsletter. The continuation of an Independent Designer’s Origami Owl business, the
acceptance of any benefits under the Agreement or an Independent Designer’s acceptance of Bonuses or
Commissions constitutes acceptance of all amendments.
SECTION 2: BECOMING AN INDEPENDENT DESIGNER
2.1 Requirements to Become an Independent Designer
To become an Origami Owl Independent Designer, each applicant must:
Be at least the age of majority in the province or territory of their residence
Have a valid Business Number if operating as a business entity
Not be in jail or prison or otherwise confined to a correctional institution;
Complete and submit an Independent Business Owner Agreement that is accepted by Origami Owl
(Origami Owl reserves the right to accept or reject an Independent Business Owner Agreement in its
sole discretion);
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Purchase an Origami Owl Starter Kit (with Independent Designer’s personal credit card or debit card or
other verified personal funds);
Have a valid email address; and
Have a valid credit card
Any proprietorship doing business under an assumed name (business name) must also submit a copy of the
applicable governmental registration for the business name. A business entity (i.e., a corporation, partnership
or trust) applying to become an Independent Designer must submit applicable incorporation/formation
documents, and information concerning directors, officers, partners, trustees, shareholders, as required by
Origami Owl.
2.2 Independent Contractor Status
Each Independent Designer is an independent contractor, acting in the capacity of a wholly independent
marketing representative who establishes and services Customers for products. An Independent Designer’s
status as such does not constitute either a sale of a security, franchise or a distributorship (exclusive or
otherwise), and absolutely no fees have been or will be required from him/her for the right to distribute
Company products pursuant to the Agreement. The Agreement is not intended and shall not be construed to
create a relationship of employer-employee, agency, partnership, or joint venture between the Independent
Designer and any other participant in Company’s compensation plan and/or the Company. Independent
Designers will: (i) comply with all applicable federal, provincial and local laws, rules and regulations pertaining
to this Agreement, including the sale, distribution and advertising of Company products, and (ii) at their own
expense, complete all filings, and obtain such licenses as are required by applicable federal, provincial and
local laws, rules and regulations, with respect to the Agreement and their activities as an Independent
Designer. Independent Designers have no authority to bind Company to any obligation.
It is each Independent Designer’s responsibility to pay all respective income, local or applicable taxes as an
independent contractor. Independent Designers are (i) not eligible for employee benefits, such as
unemployment compensation, worker’s compensation or minimum wages, and (ii) encouraged to set their own
hours and to supply all of their own equipment and tools for operating their Company business, such as
telephones, transportation, professional services, office equipment and supplies. Further, Independent
Designer should determine their own methods of sale, so long as they comply with the policies of Company.
Without limiting the generality of the foregoing, as an Independent Designer, he/she shall be fully responsible
for (1) all applicable federal and provincial withholding taxes, source deductions, PST, GST, HST, income tax,
other taxes, employment insurance premiums, Canada Pension Plan contributions, worker’s compensation
contributions or provincial employee health tax contributions and other levies, premiums, license requirements
and fees related to his/her earnings and activities as an Independent Designer, and (2) all expenses incurred in
connection with the operation of his/her Company-related business, including but not limited to travel, meals,
accommodation, secretarial, office, telephone and other business expenses. Certain Canadian provinces
require individuals operating as a direct seller in their province to obtain a direct sellers license. Independent
Designers must submit a completed and signed application to Origami Owl to obtain a direct sellers license, if
applicable, within thirty (30) days of their enrollment as an Independent Designer. After thirty (30) days,
Independent Designers’ commissions will be withheld until their application is received. All withheld
commissions will be paid when the license is received. A full list of provincial direct seller license requirements
including links is located in each Independent Designer’s Account Home Page under Designer Resources >
Canadian Direct Seller Licensing
.
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2.3 Independent Designer Benefits
Once an Independent Business Owner Agreement has been accepted by Origami Owl, the benefits of the
Compensation Plan and the Independent Business Owner Agreement are available to the new Independent
Designer. These benefits include the ability of the Independent Designer to:
Host Jewelry Bars to promote the sale of Origami Owl products and services
Participate in the Origami Owl Compensation Plan
Mentor other individuals as Customers or Independent Designers into the Origami Owl business and
build a marketing organization and progress through the Origami Owl Compensation Plan
Receive periodic Origami Owl literature and other Origami Owl communications
Participate in Origami Owl–mentored support, service, training, motivational and recognition functions
upon payment of appropriate charges, if applicable; and
Participate in Origami Owl promotional and incentive contests and programs for Independent
Designers
2.4 Term and Renewal of Your Origami Owl Independent Business Owner
Agreement
The term of the Independent Business Owner Agreement is one (1) year from the date of its acceptance by
Origami Owl. Independent Designers must renew their Independent Business Owner Agreement each year and
may be required to pay an annual renewal fee on or before the anniversary date of their enrollment as an
Independent Designer. If the renewal fee is charged and is not paid within thirty (30) days after the anniversary
date of enrollment or any renewal, the Independent Business Owner Agreement may be canceled in Origami
Owl’s sole discretion.
SECTION 3: OPERATING AN ORIGAMI OWL BUSINESS
3.1 Adherence to the Origami Owl Career Plan
Independent Designers must adhere to the terms of the Origami Owl Career Plan as set forth in these
Policies & Procedures and other official Origami Owl literature. Independent Designers shall not offer the
Origami Owl opportunity through, or in combination with, any other system, program, sales tools or
method of marketing other than that specifically set forth in official Origami Owl literature. Independent
Designers shall not cross-promote other sales opportunities to other current or prospective Independent
Designers. Similarly, Independent Designers shall not require or encourage other current or prospective
Customers or Independent Designers to make any purchase from, or payment to, any individual or other
entity or encourage any individual or other entity to participate in the Origami Owl Compensation Plan
other than purchase of the Business Package by new Independent Designers.
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3.2 Single Independent Designer Account
An Independent Designer may hold only one (1) account. A person may not be a party to more than one (1)
Independent Business Owner Agreement or hold, directly or indirectly, any interest in any additional
Independent Business Owner Agreements, including an Independent Business Owner Agreement operated by
a business entity. Immediate members of a family (mother, father, daughter, son, grandparents) who live in the
same household may enter into individual Independent Business Owner Agreements. Members of a household
who wish to enroll must enroll under the lineage of the first enrolling household member.
3.3 Co-Applicants
Origami Owl does not accept co-applicants with the exception of an Owlette remaining on an Independent
Designer’s account as a co-applicant in the event the Owlette has turned eighteen (18) and is still being
claimed as a ‘dependent’ according to IRS guidelines. If an Independent Designer enrolls and her or his
spouse, family member, friend or business partner also wishes to become an Independent Designer under the
same account, the Designer and individual must enroll as a corporation or other form of business entity. To
register a business entity, please contact your applicable Provincial or Territorial government office regarding
how to apply.
Two Independent Designers who choose to marry may maintain their separate Independent Designer
positions.
3.4 Owlettes
An Independent Designer's minor child who falls between the ages of twelve (12) and seventeen (17) years of
age may be added to the Independent Designer's Agreement as an “Owlette” for recognition purposes only.
“Recognition Purposes” shall be defined to mean that Owlettes: (i) will be listed in a special field under the
primary Designer's account; and (ii) shall be entitled to receive special awards and recognition at the annual
convention and other Company sponsored events. Owlettes will not, however, be entitled to receive PV or
other monies owed to the primary Designer account holder.
3.4.1 Independent Designer’s Responsibilities Regarding Owlettes
The authorized adult working with the Owlette will be the party to the Independent Business Owner
Agreement, and will be fully responsible for the fulfillment of the minor’s responsibilities and obligations
under the Independent Business Owner Agreement. Any act by the adult will be attributed to the
minor, and any act by the minor will be attributed to the adult. As the parent/legal guardian, an
Independent Designer understands that Owlettes will not be entitled to receive PV or other monies
owed to the primary Designer Account holder.
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3.4.2 When an Owlette Turns 18 or is no Longer a ‘Dependent’
As long as an Independent Designer claims a former Owlette as a ‘dependent’ according to the
Canada Revenue Agency (“CRA”) guidelines, the former Owlette will be allowed to participate as a co-
applicant on the parent/legal guardian’s account. Such former Owlette must sign a form which states
they are a dependent of the main account holder, and acknowledge that a CAN Form T4A will be sent
to the holder of the social security number on the account. A former Owlette may remain on an
Independent Designer’s account as a co-applicant from the time they turn 18 until they are no longer
considered a dependent of the Independent Designer pursuant to CRA guidelines (see Section 3.3
above). Once a former Owlette turns 18 or is no longer considered a dependent of the Independent
Designer according to CRA guidelines, there are three options: (1) the Owlette may create a new
Independent Designer account and will have the option to purchase a Starter Kit for the new account;
(2) the Independent Designer may transfer the account to the Owlette; or (3) if the Owlette prefers to
become an Independent Designer under the same account, the account must be converted to an LLC
or other form of business entity.
3.5 Changes to a Business Entity
It is the Independent Designer’s responsibility to immediately notify the Origami Owl Career and Guideline
Support Team at CGSupportCAN@OrigamiOwl.com of any change to the type of business entity currently
listed on the Independent Designer’s account or the addition or removal of a party member.
In the event of a change of control in a business impacting an Independent Designer’s account, arrangements
must be made to ensure the Agreement, as well as the Designer’s Upline and Downline, are not adversely
affected. Origami Owl reserves the right to determine whether such change of control will adversely affect the
Independent Business Owner Agreement or the Designer’s Upline and Downline, and may terminate the
Agreement if necessary. Upon a change of control, the new or surviving entity must maintain and meet all
requirements set forth in the Independent Business Owner Agreement. Failure to notify the Origami Owl
changes to a business entity may result in the termination of the Independent Designer’s account.
3.6 Actions of Household Members
If any individual living in the same primary residence of an Independent Designer engages in any activity which,
if performed by the Independent Designer, would violate any provision of the Independent Business Owner
Agreement, including these Policies and Procedures, such activity will be deemed a violation by the
Independent Designer, and Origami Owl may take appropriate disciplinary action against the Independent
Designer.
3.7 International Sponsoring and Sales
Independent Designers are authorized to sell Origami Owl products and/or services and enroll Independent
Designers only in Canada, unless otherwise approved in writing by the Company. Origami Owl products or
sales aids may not be shipped into or sold in any unauthorized foreign country. Origami Owl Independent
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Designers based in Canada may sponsor new Designers in the U.S. in accordance with all other sponsoring
policies and procedures. Independent Designers in Canada may not do any of the following things outside the
country:
Conduct sales, enrollment or training meetings;
Enroll or attempt to enroll potential Independent Designers (with the exception of U.S. and Canada
cross-border sponsoring as noted above); or
Conduct any other activities for the purpose of selling Origami Owl products, establishing a marketing
organization or promoting the Origami Owl opportunity.
3.8 Excess Inventory
Independent Designers should never purchase more product(s) than they can use or sell to customers in a
reasonable time period, and must not influence or attempt to influence any other Independent Designer to buy
more products than she or he can reasonably use or sell. To prevent stockpiling of excess inventory,
Independent Designers must certify that they have sold at least seventy percent (70%) of the Origami Owl
products purchased in their previous product order prior to placing a new order. Origami Owl's obligation to
repurchase products will not apply with respect to any Origami Owl products that an Independent Designer
claimed were previously sold. Falsely representing the sale of Origami Owl products shall be grounds for
termination of an Independent Business Owner Agreement.
3.9 Bonus Buying Prohibited
Buying product for any reason other than bona fide resale (or for personal use in reasonable amounts) is not
permitted. Without limiting the generality of the foregoing, Bonus buying is strictly prohibited. "Bonus buying"
includes: (i) the enrollment of individuals or entities without knowledge of and/or execution of the Independent
Business Owner Agreement by such individuals and entities; (ii) the fraudulent enrollment of an individual or
entity as an Origami Owl Independent Designer; (iii) the enrollment or attempted enrollment of non-existent
individuals or entities as Independent Designers; (iv) the use of a credit card by or on behalf of an Independent
Designer when the Independent Designer is not the account holder of such credit card; (v) a Mentor purchasing
an Independent Designer’s Starter Kit; and (vi) any other mechanism by which strategic purchases are made to
maximize Commissions or Bonuses when an Independent Designer has no bona fide use for the products
purchased.
3.10 Taxes
Each Independent Designer is responsible for paying local, provincial and federal taxes on any income
generated as an Independent Designer. The Company cannot provide an Independent Designer with any
personal tax advice. Independent Designers should consult their own tax accountant, tax attorney or other tax
professional. If an Independent Designer’s Origami Owl business is tax-exempt, the federal Business Number
must be provided to Origami Owl.
Each Independent Designer is also responsible for notifying Origami Owl if they are expected to earn over
$30,000 annually per CRA Reference Code: RC 4022. If an Independent Designer expects to earn over the
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annual threshold, the Independent Designer must apply and register for GST / HST with the CRA and forward
her CRA number to Origami Owl, and the Independent Designer is responsible for filing and remitting the GST /
HST return to the CRA.
3.11 Adherence to Laws and Ordinances
Independent Designers shall comply with all federal, provincial/territorial and local laws and regulations in the
conduct of their businesses. Many cities and counties have laws regulating certain home-based businesses. In
most cases these ordinances are not applicable to Independent Designers because of the nature of their
business, however, Independent Designers must obey those laws that apply to them.
3.12 Account Home Page Access
Origami Owl provides Independent Designers with an interactive online “Account Home Page” (formerly known
as the “Back Office”). The Account Home Page provides access to confidential and proprietary information that
may be used solely and exclusively to promote the development of your Origami Owl business and to increase
your Origami Owl sales. Access to the Independent Designer Account Home Page is a privilege and not a
right. Origami Owl reserves the right to deny Account Home Page access to an Independent Designer. All
Independent Designers have a duty to protect the Company’s Confidential Information (as defined below). If an
Independent Designer is having trouble accessing the Independent Designer Account Home Page, please call
1-844-825-1687 or contact our Care Team.
3.13 Use of Origami Owl Name on Chequing Accounts
Independent Designers are not permitted to use the Origami Owl, ULC, trade name or any of its
trademarks/service marks on personal or business chequing accounts. However, an Independent Designer
may imprint his or her cheques with “Independent Designer with Origami Owl.”
SECTION 4: INDEPENDENT DESIGNER BUSINESS PRACTICES
4.1 Code of Ethics
Origami Owl Independent Designers are expected to uphold the highest standards of business ethics while
affiliated with Origami Owl. Origami Owl will take every measure to ensure a safe, ethical, moral and profitable
opportunity for all. Each Independent Designer is required to adhere to the following Code of Ethics in the
operation of an Origami Owl business:
As an Independent Designer of Origami Owl, I promise and agree that:
I will be courteous, respectful, honest and fair in all of my dealings while acting as an Independent
Designer and I will perform my business activities in a manner that will enhance my reputation and the
positive reputation of Origami Owl. I recognize that the founders of Origami Owl have strong personal
convictions regarding the ethical conduct of all Independent Designers.
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I will not disrespect any corporate officers or employees of Origami Owl at any time. This includes, but
is not limited to, shipping personnel, receiving personnel and/or customer service personnel. (If you
are found to be disrespectful to any of these people, a warning will be issued or your Independent
Designer status may be suspended or terminated at Origami Owl’s sole discretion).
Unethical practices by any Independent Designer will be grounds for immediate suspension with a possible
termination from Origami Owl. While being unethical is open to a broad interpretation, the following should
serve as a guideline of what is not acceptable to Origami Owl:
Soliciting and/or enticing an existing or potential Independent Designer to join one’s Team or Downline
while knowing he or she is working with another Independent Designer.
Placing sales on an Origami Owl Replicated Website other than one’s own for purposes of obtaining a
Career Title promotion or to meet sales goals or contest guidelines for personal or Team/Downline
requirements – such actions will be viewed as fraud. Origami Owl reserves the right to cancel such
orders and void all other benefits, such as Career Title increases, Commission, etc. Violations of this
policy will result in immediate termination of the Independent Business Owner Agreement.
In order to maintain and enhance the positive reputation of Origami Owl, we request that our
Independent Designers refrain from threatening to seek outside counsel or file a complaint against
Origami Owl to resolve a business concern. Examples include but are not limited to complaints filed
with the Better Business Bureau, the Direct Selling Association or an Attorney General’s Office. We
request that all such matters be handled through proper business channels.
Creating, perpetuating or distributing any and all rumors, false accusations, hearsay, vilification, tort,
defamation or libel about Origami Owl, products, competitors, corporate office staff or any Origami Owl
Independent Designer, whether the Independent Designer believes such rhetoric to be true or not.
This includes, but is not limited to, all communication via social media, email and messaging on mobile
devices.
Purchasing Origami Owl products from a non-Origami Owl–approved site or purchasing counterfeit
Origami Owl products of any kind from any source.
As a pending member of the Direct Sellers Association of Canada (“DSA”), Origami Owl proudly supports the
DSA’s “Code of Ethics.” Independent Designers can view the DSA Code of Ethics at www.dsa.ca. It is
important to us that you conduct your Origami Owl business in accordance with the DSA Code of Ethics.
4.2 Change of Address, Telephone and Email Addresses
Personal information may be edited by logging into Origami Owl Independent Designer’s Account Home Page
and is the sole responsibility of the Independent Designer to ensure all information is accurate and current.
This is to ensure all Commissions, tax documentation and timely deliveries of product and supporting materials.
Some information such as business numbers can be changed by contacting Origami Owl Career and Guideline
Support Team at [email protected].
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4.3 Indemnification
An Independent Designer is fully responsible for all of her or his verbal and written statements made regarding
Origami Owl products, services and the Career Plan that are not expressly contained in official Origami Owl
materials. This includes statements and representations made through all channels of communication,
including but not limited to, person-to-person, online webinars, meetings, through social media, in print or any
other means of communication. Independent Designers agree to indemnify Origami Owl and Origami Owl’s
directors, officers, employees and agents, and hold them harmless from all liability, including judgments, civil
penalties, refunds, attorney fees, court costs or lost business incurred by Origami Owl as a result of the
Independent Designer’s unauthorized representations or actions. This provision shall survive the termination of
the Independent Business Owner Agreement.
4.4 Product Claims
No claims (such as personal testimonials) as to the nature of the composition of the metal, stones, enamel,
paint, or other unique properties of any products offered by Origami Owl may be made except those contained
in official Origami Owl literature. Such statements are in violation of the Independent Business Owner
Agreement, they also violate the laws and regulations of the United States, Canada and other jurisdictions.
4.5 Providing Documentation to Applicants
Independent Designers must provide the most current version of the Policies and Procedures and the Career
Plan to individuals they are mentoring to become Independent Designers before the applicant signs an
Independent Business Owner Agreement, or must ensure that they have been reviewed online prior to
enrollment.
4.6 Talent Release
Each Independent Designer hereby consents to and will allow Origami Owl to use the name, photograph,
testimonials, likeness, title, positions, voices, biography and any film footage, video tapes, audio tapes,
recordings and interviews of each Independent Designer (and any Owlette listed on a Designer's Account)
when created in connection with any Origami Owl events, promotions and/or conventions to advertise, promote
and publicize Origami Owl opportunities or services. An Independent Designer may withdraw this consent by
submitting such withdrawal in writing to the Legal Department at the corporate office of Origami Owl, but such
withdrawal of consent shall apply only to future use of such materials and shall not apply to use that has
already occurred.
4.7 Income Claims Prohibited
Independent Designers shall not make claims or representations of potential or guaranteed income or profits in
connection with the Origami Owl direct sales program. Any amounts that Independent Designers earn are
based only on the sale of Origami Owl products and not on the mere act of sponsoring other Independent
Designers. The Federal Government of Canada has laws and/or regulations that prohibit certain types of
income claims and testimonials by persons engaging in direct selling/network marketing. While Independent
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Designers may believe it beneficial to tell other Independent Designers and potential Independent Designers
about their earnings or the earnings of others, such claims may have legal consequences and adversely impact
Origami Owl, as well as Independent Designers making the claims, unless appropriate disclosure required by
law is also made at the same time with the income claim. In all presentations to prospective Independent
Designers, the most current, official Company-prepared “Independent Designer Compensation Summary”
(IDCS) shall be provided to such prospects. The IDCS will change from time to time to reflect updates in
compensation figures. The latest version of the IDCS is available in the Account Home Page. Because
Independent Designers generally do not have the information necessary to comply with such legal
requirements, Independent Designers may not make any projections, claims or estimates regarding such other
Independent Designers’ potential or guaranteed income, or disclose their own income by showing cheques,
copies of cheques, bank statements, tax records or other such documents.
4.8 No Representations Regarding Governmental Approval
Independent Designers may not represent that Origami Owl or its Career Plan have been approved or
endorsed by any governmental or regulatory agency.
4.9 Ethical Marketing
Independent Designers shall comply with all laws, rules, regulations and governmental requirements applicable
to the operation of their Origami Owl business, including the marketing, promotion and sale of Origami Owl
products. It is the responsibility of the Independent Designer to safeguard and promote the good reputation of
Origami Owl and to conduct their business in a manner that reflects favorably on Origami Owl’s products,
name, goodwill and reputation. Each Independent Designer should refrain from unethical conduct, including
disparagement of Origami Owl or other Origami Owl Independent Designers. Independent Designers shall:
Not publish or use any misleading or deceptive advertising material regarding Origami Owl;
Honor the Origami Owl Product Guarantee with respect to all Origami Owl products;
Not make any statements, representations, or guarantees or warranties regarding Origami Owl
products or the Career Plan that are inconsistent with those set forth in the Independent Business
Owner Agreement and Origami Owl marketing materials;
Distribute the Origami Owl products only as shipped by Origami Owl, with all documentation,
packaging and other supplemental materials intact; and
Not alter or modify any Origami Owl product or packaging, or take any action that affects or could
affect the appearance, quality, content or performance of any Origami Owl product.
4.10 Reporting Policy Violations
Independent Designers who become aware that another Independent Designer who has violated one or more
provisions of the Independent Business Owner Agreement should promptly notify the Origami Owl Career and
Guideline Support Team ([email protected]). Details of the incident (such as dates, number of
occurrences and persons involved) and any supporting documentation should be included in the report to the
extent available. Please know that while we review all issues that are brought to our attention, due to the
confidential nature of our communications, we will not be able to share the resolution of this issue to individuals
who were not directly related to the concern.
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4.11 Security
All Independent Designers must adopt, implement and maintain appropriate administrative, technical and
physical safeguards to protect against anticipated threats or hazards to the security of confidential information
and customer data. Appropriate safeguards for electronic and paper records may include, but are not limited to:
(i) encrypting data before electronically transmitting it; (ii) storing records in a secure location; and (iii) password
protecting computer files or locking up physical files containing confidential information or customer data.
Independent Designers must keep customer data and other confidential information secure from all persons
who do not have legitimate business needs to see or use such information. If Independent Designers dispose
of any paper or electronic record containing customer data and other confidential information, Independent
Designers shall do so by taking all reasonable steps to destroy the information by: (i) shredding; (ii)
permanently erasing and deleting; or (iii) otherwise modifying the customer data and other confidential
information in those records to make it unreadable, un-constructible and indecipherable through any means.
Upon request, an Independent Designer will certify to Origami Owl that all forms of the requested personal
information have been destroyed and will describe any exceptions.
4.12 Reporting Security Breaches
Independent Designers must comply with all applicable privacy and data security laws, including security
breach notification laws. In the event of an actual or suspected security breach affecting customer data, the
applicable Independent Designer shall promptly notify the affected customers and Origami Owl’s Career and
Guideline Support Team ([email protected]) in writing after becoming aware of such security
breach, specifying the extent to which customer data was or was suspected to be disclosed or compromised
and shall promptly comply with all applicable information security breach disclosure laws. Independent
Designers, at their expense, shall cooperate with Origami Owl and applicable customers and use their best
efforts to mitigate any potential damage caused by a security breach, including by sending notice to the
affected individuals, applicable governmental agencies and consumer reporting agencies if such notification is
required by law.
4.13 Commercial Outlets
Independent Designers are not permitted to display or sell Origami Owl jewelry in any retail or service
establishment. Only Origami Owl approved marketing material may be displayed. No Independent Designer
shall:
Sell, display or distribute any Origami Owl products in or through any retail or commercial
establishment;
Sell any Origami Owl products to any customer the Independent Designer knows or has reason to
believe may resell such Origami Owl products in or through any such establishment; or
Solicit or encourage any third party to do any of the foregoing.
Online auctions and/or sales facilitation websites (such as eBay or Etsy) may not be utilized to sell Origami Owl
and are considered retail establishments for these purposes.
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4.14 Trade Shows, Expositions and Other Sales Forums
Origami Owl encourages the promotion of our jewelry, however, there are certain restrictions. Independent
Designers may display and/or sell Origami Owl products at trade shows and professional expositions.
Independent Designers may not set up a display for an extended period of time at recurring events as this
would be considered a retail establishment. Independent Designers may not display and/or sell Origami Owl
products at flea markets, swap meets, yard/garage sales, consignment sales, online forums of such expos or
any such forum which could diminish the overall look and value of the jewelry or the Origami Owl brand. If
there are any questions regarding whether an event may be prohibited by our Policies and Procedures, please
Independent Designers may also find additional information in the “Account Home Page”.
4.15 Fundraisers
Origami Owl encourages our Independent Designers to participate in their local community. However, Origami
Owl does not provide a discount on bulk product for fundraising purposes. If an Independent Designer would
like to participate in a fundraiser, she or he can donate to the organization in many ways. For general questions
regarding events, please refer to Origami Owl Career and Guideline Support Team at
[email protected]. Origami Owl recommends donating a portion of one’s Commissions or
donating hostess benefits as two easy ways to participate in fundraising.
Independent Designers are never allowed to sell Origami Owl products for more than the current retail price,
even if it is for a good cause. If a product is on special, the Designer may sell the product at its regular retail
price and donate the difference between the special and retail price to charity.
4.16 Territory Restrictions
There are no exclusive territories granted to any Independent Designer. No warranties, exchanges or refunds
will be granted to Origami Owl products known to be sold outside of authorized territories.
4.17 Account Maintenance
Each Independent Designer is solely responsible for maintaining her or his account with Origami Owl and
remitting all payments due in a timely manner. Should an Independent Designer’s account go into collection,
the Independent Designer will be responsible for (and will indemnify and hold harmless Origami Owl from and
against) all costs and fees incurred by Origami Owl in the collection of the amount due. The Independent
Designer agrees to allow Origami Owl to deduct any amount due including costs and fees, from the
Independent Designer’s account or to withhold future payments until the account is current.
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4.18 Conflicts of Interest, Selling with Other Direct Sales Companies / Non-
Solicitation
4.18.1 Selling with Other Direct Sales Companies
Origami Owl Independent Designers are free to participate in other direct sales business ventures or
network marketing opportunities that are not related to jewelry products. If an Independent Designer is
engaged in any non–Origami Owl direct sales, party plan or network marketing program, it is the
responsibility of the Independent Designer to ensure that her or his Origami Owl business is operated
entirely separate and apart from any other program. The Independent Designer must agree to the
following:
The Independent Designer shall not display Origami Owl promotional material, sales aids,
products or services with or in the same location as any non–Origami Owl promotional
material or sales aids, products or services; and
Independent Designers may not offer or promote any non–Origami Owl opportunity, products,
or services at any Origami Owl–related meeting, seminar, convention, webinar,
teleconference or other function.
No member of the Independent Designer’s Origami Owl team may be sponsored or enrolled in
the other direct-selling business.
During the term of the Independent Business Owner Agreement, Origami Owl Independent Designers
may not represent (as an independent sales representative, employee, or in any other capacity) any
other direct selling company that sells jewelry as part of its primary product offering (a “Competing
Company”). If an Independent Designer or member of his or her household is found to be
representing a Competing Company, he or she has ten (10) business days from the date he or she
joins the competing company to terminate his or her account with either Origami Owl or the Competing
Company. If an Independent Designer is found to be representing both companies after the ten (10)
business day period has expired, his or her Independent Business Owner Agreement with Origami Owl
may be subject to immediate termination. Independent Designers who are working with another direct
selling company that subsequently changes its primary product offering to include jewelry will be
responsible to ensure they take any action necessary to be in compliance with these guidelines.
The Career and Guidelines Support Team will periodically publish a list of companies considered to be
Competing Companies and the list will be subject to change from time to time in Origami Owl’s sole
discretion.
Once an Independent Designer has achieved the Career Title of Director we request the new Director
to devote more of his or her time to Origami Owl and his or her team. To avoid a conflict of interest,
Origami Owl requests all Independent Designers who achieve the Career Title of Director to not
participate or promote any other direct sales, party plan or network marketing program regardless of
products sold.
For questions regarding Director status or the Career Plan, please contact Origami Owl
Career and Guideline Support Team at [email protected].
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4.18.2 Leadership Focus Policy
Origami Owl believes Independent Designers will be most successful when they focus on leadership,
building a team and operating only one direct sales business. Therefore, Independent Designers who
have achieved the Career Title of Executive Team Manager or above (and receive the additional
compensation and benefits available to Independent Business Owners at these advanced levels), are
only permitted to build a downline team (defined as a team of three (3) or more people at the rank of
Team Leader or a rank substantially similar to the rank of Team Leader) with one direct sales
business. For questions regarding this policy, please contact the Care Team.
4.18.3 Non-Solicitation
During the term of their Independent Business Owner Agreement and for a period of six (6) full
calendar months following the termination of the Independent Business Owner Agreement,
Independent Designers shall not directly or indirectly recruit or solicit current or prospective
Independent Designers or customers to participate or sell in conjunction with any other direct sales,
party plan or network marketing business. The Independent Designer agrees that this provision shall
survive the termination or expiration of the Independent Business Owner Agreement.
Independent Designers may not use the Origami Owl Official Facebook Fan Page or the Independent
Designer’s Facebook Group page to solicit business, drive people to your personal website, or sign up
Team members. Independent Designers may not solicit or encourage, directly or indirectly, any
Origami Owl Independent Designer to cancel her or his Independent Designer contract agreement with
Origami Owl and you agree not to solicit, enroll, hire or otherwise work with any Origami Owl
Independent Designer during the term of her or his agreement with Origami Owl and for six (6) full
calendar months thereafter, without the prior written consent of Origami Owl. A solicitation includes
any direct or indirect attempt to encourage an Independent Designer to consider joining or working
with another direct sales company or any direct or indirect attempt to encourage an Independent
Designer to cancel her or his Independent Designer contract agreement with Origami Owl. A
solicitation may include communicating information (including through online postings) about another
business venture to any Independent Designer, to the extent a reasonable person would interpret your
communication as an attempt to solicit her or his interest in that business venture.
4.19 Confidential Information
As used in these Policies and Procedures, “Confidential Information” means all Company information that is
intended by Company to be kept confidential, and includes, but is not limited to, product development
information, marketing plans and related strategic operational information, Downline Genealogy reports, the
identity and contact information of Origami Owl customers and Independent Designers, Independent
Designers’ Personal and Team Volumes and Independent Designer Career Title and/or achievement levels,
and trade secrets, and any other information which may have value by virtue of its not generally being known to
the public or Company's competitors. Confidential Information is, or may be, available to Independent
Designers in the Account Home Page. Independent Designer access to such Confidential Information is
password-protected, and constitutes proprietary information and business trade secrets of Origami Owl.
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Confidential Information is provided to Independent Designers in the strictest confidence and is made available
to Independent Designers for the sole purpose of assisting them in the operation of their independent Origami
Owl business. Independent Designers are (i) prohibited from using Confidential Information for any purpose
other than developing and supporting their independent Origami Owl business; (ii) prohibited from directly or
indirectly disclosing any Confidential Information to any third party for any purpose whatsoever and (iii)
prohibited from posting or blogging such Confidential Information on social media sites. This obligation to
protect and not disclose Confidential Information shall survive any cancellation or termination of the
Independent Business Owner Agreement and shall be effective and binding upon any former Independent
Designer following termination of the Independent Business Owner Agreement. By choosing to conduct
business with Origami Owl, Independent Designers agree that this restriction is fair, equitable, and reasonable
and is designed to protect the legitimate business interests of the Company and other Independent Designers.
4.20 Targeting Other Direct Sellers
Origami Owl does not condone or encourage the act of specifically or consciously targeting members of the
independent sales force of another direct sales company to sell Origami Owl products or to become
Independent Designers for Origami Owl, nor does Origami Owl condone the solicitation or enticement by
Independent Designers of members of the sales force of another direct sales company to violate the terms of
their contracts with such other companies. Should Independent Designers engage in such activity, they bear
the risk of being sued by the other direct sales company. If any lawsuit, arbitration or mediation is brought
against an Independent Designer alleging that she or he engaged in inappropriate or illegal recruiting activity of
its sales force or customers, Origami Owl shall not be responsible for any of the Independent Designer’s
defense costs or legal fees, nor will Origami Owl indemnify the Independent Designer for any judgment, award
or settlement. Further, in such situations, the Independent Designer agrees to indemnify and hold Origami Owl
harmless from any costs, legal fees or damages that may be incurred by Origami Owl due to the inappropriate
or improper activities of the Independent Designer.
SECTION 5: MENTORS
Independent Designers who are willing to commit time to help other Independent Designers reach their
business goals are Mentors. Origami Owl expects Mentors to commit time to motivate, train and coach others
to succeed in their own businesses.
5.1 Mentor Guidelines and Obligations
Independent Designers who become Mentors and build a team are expected to actively practice the Origami
Owl core mission statement “to be a force for good, to love, inspire, motivate people of all ages to reach their
dreams and empower them to make a difference in the lives of others.” This includes providing adequate
training and support to their downline team so they may be successful in their business. Below are suggested
examples of how a Mentor can provide training and support to their downline team:
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Motivate and Coach
Reflect the highest standards of integrity, honesty and responsibility in dealing with the
Company, customers, fellow Company leaders and Independent Designers; and constantly
emphasize and promote the necessity of good customer relations
Return telephone calls, emails and texts promptly
Provide team recognition as appropriate
Keep the line of communication open with your team members
Training and Company Events
Schedule, hold and attend all meetings, workshops, Jewelry Bars, training sessions and other
motivational and educational programs as necessary and appropriate to motivate and aid
downline team members to attain proficiency and success
Conduct onboard training for new Independent Business Owners in accordance with Origami
Owl’s training program.
Use best efforts to encourage and motivate new Independent Designers to participate in
Origami Owl programs and special events such as the Annual Convention
Mentors who demonstrate a consistent pattern of failing to provide training and support to their
downline team or chronic neglect of their downline team may be subject to disciplinary action up to and
including removal of Downline Members.
5.2 Mentor Assignment
Every Independent Designer who personally sponsors a new Independent Designer or receives assignment of
a new Independent Designer who was an “Annie” has the right to mentor the Designer personally or to select
the Mentor for the newly enrolled Independent Designer. The selected Mentor must be a qualifying
Independent Designer on his or her Team (Level 1-4) and the Mentor assignment must be complete by 11:59
p.m. CT on the last calendar day of the month during which the new Independent Designer enrolled. The
Personal Volume generated by the new Independent Designer in the enrollment month will be credited to the
Mentor under which she or he is assigned at the end of the enrollment month. Any Personal Volume generated
by an “Annie” from the purchase of a Starter Kit will not be credited in the form of contest points to the Mentor
to which she or he is assigned. The determination of whether an Independent Designer is qualified to receive
Mentor assignments under this policy shall be made in the sole discretion of Origami Owl. This means that an
Independent Designer who personally sponsors someone may be, but will not necessarily be, the new
Independent Designer’s Mentor. If an Independent Designer voluntarily terminates her or his Independent
Business Owner Agreement and re-enrolls within six (6) full calendar months (as described in detail below),
she or he is not eligible to be assigned to a new Mentor and must re-enroll under the same Mentor who was
assigned prior to the voluntary termination.
5.3 Change of Mentor
Origami Owl does not permit an Independent Designer to change Mentors following enrollment. In the instance
of an error, please contact our Career and Guideline Support Team at CGSupportCAN@OrigamiOwl.com and
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include the reason for the transfer request. Transfers will only be considered in the following two
circumstances:
5.3.1 Misplacement
In cases in which a new Independent Designer is assigned a Mentor other than the individual she or
he was led to believe would be her or his Mentor, the new Independent Designer may request that she
or he be transferred to the Mentor they meant to sign under, with her or his entire Downline intact.
Requests for transfer under this policy will be evaluated on a case-by-case basis and must be made
within ten (10) business days from the date of enrollment. The Independent Designer requesting the
change has the burden of proving that she or he was placed beneath the wrong Mentor (e.g., text
messages, emails, etc.). Origami Owl reserves the right to grant or deny a transfer request in its sole
discretion.
5.3.2 Termination / Inactivity and Re-Enrollment
Except for a transfer request made pursuant to these Policies & Procedures, an Independent Designer
wishing to change Mentors may do so only if she or he voluntarily terminates her or his Independent
Business Owner Agreement by giving written notice to Origami Owl and then refraining from
participating in the Origami Owl program in any capacity (e.g., no purchases of Origami Owl products
for resale, no sales of Origami Owl products, no mentoring, no attendance at any Origami Owl
functions, no participation in any other form as an Independent Designer, no operation of any other
Origami Owl business) or has not had any activity (0 Personal Volume) for a period of six (6) full
calendar months. Following the six (6) full calendar month period of inactivity, the former Independent
Designer may re-enroll under a new Mentor; however, the former Independent Designer’s Downline
will remain under her or his original Mentor. If an Independent Designer voluntarily terminates her or
his Independent Business Owner Agreement and requests Reinstatement within six (6) full calendar
months (as described in detail below), she or he is not eligible to be assigned to a new Mentor and will
be reinstated under the same Mentor and Personal Sponsor who were assigned prior to the
termination. This policy is designed to preserve the integrity of the sponsoring process.
5.3.3 Waiver of Claims
In cases in which the appropriate Mentor change procedures have not been followed and a Downline
organization has been developed by an Independent Designer, Origami Owl reserves the sole and
exclusive right to determine the final disposition of the Downline organization. Resolving conflicts over
the proper placement of a Downline that has developed under an organization that has improperly
switched Mentors is often extremely difficult, therefore, INDEPENDENT DESIGNERS WAIVE ANY
AND ALL CLAIMS AGAINST ORIGAMI OWL, ITS OFFICERS, DIRECTORS, OWNERS,
EMPLOYEES AND AGENTS THAT RELATE TO OR ARISE FROM ORIGAMI OWL'S DECISION
REGARDING THE PLACEMENT AND DISPOSITION OF ANY DOWNLINE ORGANIZATION THAT
DEVELOPS BELOW AN ORGANIZATION THAT HAS IMPROPERLY SWITCHED MENTORS.
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5.3.4 Placement of Unassigned “Annie” Designers
A new Independent Designer who has not selected a Mentor upon enrollment (an “Annie”) will be
placed with a qualified Independent Designer who is eligible to receive Annie placements based on
qualifications established by Origami Owl in its sole and absolute discretion. Qualifications for
eligibility will be posted in the Account Home Page and may be updated from time to time.
SECTION 6: SALES REQUIREMENTS
Independent Designers may exchange, trade, transfer or sell retired, out of stock, or in stock product
including, but not limited to, jewelry, marketing materials or Origami Owl packaging that is needed by
another Independent Designer as long as it is agreeable to both parties and is not done via any public
forum (including but not limited to Facebook, eBay, Etsy, blogs, or chat rooms). Independent Designers
cannot barter, gamble, or raffle any product, including, but not limited to, jewelry, marketing materials or
Origami Owl packaging.
It is also against policy to combine orders with another Independent Designer under another Independent
Designer’s ID number. These types of activities are not permitted due to, among other reasons, the need
to maintain product quality control, facilitate product recalls/returns, and ensure fairness in Commission
and Bonus payments.
6.1 Product Sales and Transfers
The Origami Owl Career Plan is based on the sale of Origami Owl products and services to end consumers.
Independent Designers must fulfill personal and Downline organization wholesale and/or Retail Sales
requirements (as well as meet other responsibilities set forth in the Independent Business Owner Agreement)
to be eligible for Bonuses, Commissions and advancement to a higher Career Title.
Origami Owl uses the Alternative Collection Method (“ACM”) to calculate and remit GST on sales of Origami
Owl products. The GST will be calculated by Origami Owl on the retail price of products sold and remitted to
the Canada Revenue Agency.
If a customer accidentally places an order under the wrong Independent Designer, Origami Owl must be
contacted via the contact form on the Origami Owl website (https://www.origamiowl.com/contact) within the
same calendar month of the purchase in order to move that purchase to the correct Independent Designer.
This time frame is necessary to facilitate appropriate Commission and Bonus payouts.
6.2 Sales Receipts
Independent Designers will comply with applicable consumer protection laws and regulations (including any
consumer rights to receive specific notices and any rights to return product afforded consumers under
applicable Provincial consumer protection legislation.)
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When making a sale to an end customer, Independent Designers must provide him/her with an official
Company retail receipt (also referred to herein as an ‘order form’) at or prior to the timer of the initial sale and
every sale thereafter. These sales receipts set forth (i) the consumer protection rights afforded by applicable
Provincial and Territorial law for direct sales, including the right to cancel (without any reason) the sale contract
up to 10 days after the end customer receives a copy of the contract and (ii) the Company’s own return policy.
Independent Designers must duplicate the form and provide one to the retail Customer and retain a copy for
their records. You should maintain copies of all such sales receipts for a period of six (6) years and furnish
them to Company at the Company’s request.
6.3 Re-packaging and Re-labeling Prohibited
Origami Owl products may be sold only in their original packaging. Independent Designers may not re-package,
re-label or alter the labels on Origami Owl products in any way. Tampering with labels or packaging could be a
violation of federal and provincial, territorial laws, and could result in civil or criminal liability. Independent
Designers may affix a personalized sticker with contact information to packaging, as long as existing labels or
text, graphics or other material on the product label is not covered.
6.4 Order Deadlines
All Jewelry Bar orders and retail orders must be successfully submitted before midnight Central Time (CT) on
the last calendar day of the month in order to be included in an Independent Designer's Personal Volume (PV)
for that month and to be counted for sales contests, incentives, etc. Origami Owl reserves the right to require
different order deadlines for special order types or promotions.
6.5 Holding Applications or Orders
Independent Designers must not manipulate enrollments of new applicants or purchases of products. All
product orders must be sent to Origami Owl within seventy-two (72) hours from the time they are placed by a
Customer. The following practices are strictly prohibited:
Changing an order date for the purpose of manipulating contest, incentive or promotion results;
Holding, combining or adjusting orders to distort the Hostess Rewards Program beyond its intended
use; or
Holding Hostess and customer orders for more than seventy-two (72) hours after funds have been
received or the payment has cleared.
SECTION 7: SHIPMENTS
7.1 Non-Deliverable Orders
In some cases, an order may be returned to Origami Owl if the carrier is unable to deliver it to the specified
shipping address. This may happen because:
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The Independent Designer or customer did not accept the order when it was delivered by the carrier;
The Independent Designer or customer was unavailable to accept delivery for orders that require
signature upon delivery; or
The Independent Designer or customer provided invalid or incorrect shipping information.
When this occurs, Origami Owl will refund the order less the cost of shipping and neither the Independent
Designer nor the Independent Designer’s Upline will receive any credit for the order. If the order has already
been credited to the Independent Designer’s sales volume, the credit (and any associated Commissions or
Bonuses) will be canceled.
Requests for the rerouting or reshipping of processed orders resulting from the input of an invalid or incorrect
shipping address or a request for change of address by an Independent Designer may result in an additional
fifteen-dollar ($15) correction and rerouting fee
.
7.2 Returns and Order Issues
If an Independent Designer or customer selects a cash payment option for their order and chooses to return or
exchange their purchase, they will be offered an Origami Owl credit for the price of the product(s). Cash
refunds are not offered for cash payment orders. An Independent Designer or customer should refer to
http://www.origamiowl.com/faq for the complete returns policy and for details on reporting for shipment or order
issues.
SECTION 8: COMMISSIONS AND BONUSES
8.1 Monthly Commission and Bonus Qualifications
An Independent Designer must be in good standing and in compliance with the Independent Business Owner
Agreement to qualify for Commissions and Bonuses. As long as an Independent Designer complies with the
terms of the Independent Business Owner Agreement, Origami Owl shall pay Commissions and Bonuses to
such Independent Designer in accordance with the Career Plan. If an Origami Owl Designer’s Commissions
and Bonuses do not equal or exceed ten dollars ($10), Origami Owl will transfer the commissions to the
Designer’s Commissions Manager located within their Account Home Page. Notwithstanding the foregoing, all
Commissions owed an Independent Designer, even if less than the minimum, will be paid at the end of each
fiscal year, unless the payout date is adjusted by the Independent Designer or upon the termination of the
Independent Designer’s business.
To be eligible for Bonuses, Independent Designers must satisfy Personal Volume, Team Volume and leader
development requirements associated with their Career Title as specified in the Origami Owl Career Plan.
8.2 Monthly Commission and Bonus Payment Schedule
Commissions and Bonuses will be calculated by the 10th of each month for the month prior. If the 10th falls on
a legal holiday or weekend, Commissions and Bonuses will be calculated prior to the next regularly scheduled
business day. Origami Owl does not advance cash or any portion of Commissions or Bonuses relating to: cash
prizes, cash payouts, trip programs or contests, etc. Deductions or adjustments for returned product(s) will be
reflected in the corresponding Calendar Month. Origami Owl’s office is open Monday through Friday, with the
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exception of most national holidays and other holidays as may be designated by the company from time to
time.
8.3 Bonus Categories
Independent Designers may earn Bonuses in the following categories according to the terms of the Origami
Owl Career Plan.
8.3.1 Personal Sponsor Bonuses
The Personal Sponsor Bonus is paid to any qualifying Independent Designer on volume produced by
new Independent Designers personally sponsored into the Origami Owl business, regardless of who is
assigned to be the Mentor for the new Independent Designer. The amount paid is determined by the
Independent Designer’s qualifying or Paid-As title. For details regarding Personal Sponsor Bonus
amounts and qualifications, please refer to the Career Plan summary set forth above.
8.3.2 Mentor Bonuses
The Mentor Bonus is paid to qualifying Independent Designers on volume produced by Levels 1-4 of
their Team. Mentor Bonuses are paid on those Levels at which Origami Owl believes an Independent
Designer has the ability to influence and help other Independent Designers. It is expected that
Independent Designers will be asked to assist Independent Designers in Levels 1-4 and are therefore
able to qualify to earn the Mentor Bonus on those Levels depending on their rank. For details
regarding Mentor Bonus amounts and qualifications, please refer to the Career Plan summary set forth
in Exhibit C below...
8.3.3 Director Generation Bonuses
The Director Generation Bonus is paid to qualifying Paid-As Directors and above on volume produced
by Paid-As Directors or above they help develop in Generation 1 and Generation 2 of their Downline. It
is paid to compensate these leaders for the work they do to train and mentor leaders and other
Independent Designers below their Levels 1-4. For details regarding Director Generation Bonus
amounts and qualifications, please refer to the Career Plan summary set forth in Exhibit C below.
8.3.4 Advancement Bonuses
To encourage Mentors to work closely with their Direct Designers to help them achieve career and
advancement goals, Origami Owl offers Advancement Bonuses to the Independent Designer and her
or his Mentor when the Independent Designer advances to the rank of Paid-As Team Leader..
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8.3.4.1 Advancement Bonus: Team Leader and Director
Independent Designers have an opportunity of earning an Advancement Bonus when they
newly promote to a Paid-As rank of Team Leader and above. An Independent Designer who
promotes to Team Leader for the first time will earn their Advancement Bonus the month they
first qualify as Team Leader. For details regarding Bonus amounts and qualifications, please
refer to the Career Plan summary set forth in Exhibit C below.
8.3.4.2 Advancement Maintenance Bonus: Team Leader
To encourage mentors to work with their Direct Independent Designers and help them reach
advancement goals, Origami Owl is now offering advancement bonuses.
Mentors who are Paid-As Team Leader may earn a Mentor Bonus when those they mentor
rank advance:
A Mentor will be paid a $50 bonus each time their level 1 Independent
Designer earns Paid-As Team Leader or above for the first time. To qualify
for the Mentor Bonus, the Mentor must also be Paid-As Team Leader or
above when their level 1 promotes..
8.3.4.3 Ready, Set, SOAR! Bonus
The Ready, Set, SOAR! Bonus is paid to Mentors and their Direct Designers when the Direct
Designer advances in rank to Team Leader within the Ready, Set, SOAR! qualification period
(which is the enrollment month plus the three full calendar months that immediately follow).
The Ready, Set, SOAR! Program pays the Independent Designer and her or his Mentor each
an additional $50 Bonus if the Mentor is also at a Paid-As Title of Team Leader or above
(bringing the total Bonus paid to each to $100).
8.4 Minimum Personal Volume and Retail Sales Commissions
All Independent Designers must generate at least seventy-five (75) in Personal Volume each month in order to
remain an Active Designer. If an Independent Designer fails to personally generate at least seventy-five (75) in
PV in a given calendar month, she or he will be given notice of failure to meet the minimum PV requirement in
the following calendar month and will then have that month plus the next month as a grace period to return to
the minimum required PV level. If, after the third calendar month, the Independent Designer has not generated
at least seventy-five (75) PV in a calendar month, she or he will become an “Inactive Designer” and will
thereafter earn 20% - 40% Retail Sales Commissions based on personal sales. In order to be eligible to
participate in Active Designer incentives, sponsor new Designers and receive other Active Designer benefits
again, the Independent Designer must then return to Active Designer status by generating at least seventy-five
(75) in Personal Volume in a calendar month. Inactive Designers remain subject to all the terms and conditions
of the Independent Business Owner Agreement and the Policies and Procedures. (Example: If Designer A fails
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to generate 75 PV in January, she will be given notice in February and will have February plus March to return
to generating 75 PV in a calendar month. If she fails to return to the required level, she will become an Inactive
Designer in April. She must then generate 75 PV in a calendar month in order to return to Active Designer
status.)
If an Independent Designer becomes an Inactive Designer at any time, she or he will forfeit her or his Downline
and all members of the Downline will roll up to the Independent Designer’s Mentor. In such a case, the
Independent Designer will be returned to the Career Title of “Designer,” will no longer be able to sponsor new
Independent Designers, and will no longer be eligible for payment of Team Bonuses. The Independent
Designer’s account will otherwise remain open. Origami Owl reserves the right, in its sole and absolute
discretion, to terminate the account of Independent Designers who fail to generate any Personal Volume for
twelve (12) calendar months.
8.5 Retail Sales Commissions Rates
Retail Sales Commissions range from 20-50% of the suggested retail value of the product sold for Active
Designers. The rate at which an Independent Designer earns Retail Sales Commissions will depend on the
monthly Personal Volume generated, as follows:
Monthly Personal Volume less than 250 = earn 20-40% Retail Sales Commissions
Monthly Personal Volume equal to or greater than 250 = earn 30-50% Retail Sales
Commissions
If an Independent Designer is generating less than 250 PV per month and earning 20-40% Retail Sales
Commissions, but subsequently generates 250 PV or greater in a given calendar month, she or he will be paid
at the higher Retail Sales Commission rate of 30-50%for the month in which 250 PV or greater was generated.
In such cases, the difference in Retail Sales Commissions will be paid out with monthly Bonuses by the 10
th
of
each month for the month prior. The Designer will enjoy the higher Commission rate the month after producing
250 PV and in the subsequent months while remaining at a level of generating 250 PV or greater per month.
Retail Sales Commissions are 20% - 50% of the suggested retail value of the product sold for Inactive
Designers.
Retail Sales Commissions will be calculated and paid out on a weekly basis and paid out on the Friday
following the close of the Commission week. The Commission week starts on Sunday at 12:00 am CT and
ends on Saturday at 11:59 pm CT.
If the payment day falls on a legal holiday or weekend, the Retail Sales Commissions will be paid on the next
regularly scheduled business day.
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8.6 Adjustment to Commissions and Bonuses
8.6.1 Adjustments for Returned Products
Independent Designers receive Commissions or Bonuses based on the actual sales of products to end
consumers. When a product is returned to Origami Owl for a refund or is repurchased by Origami Owl,
any of the following may occur at Origami Owl’s discretion: (1) the Commissions or Bonuses
attributable to the returned or repurchased product(s) will be deducted from payments due to the
Independent Designer and Upline. Independent Designers who received Commissions or Bonuses on
the sales of the refunded product(s), in the month in which the refund is given will see adjustments
which will continue every pay period thereafter until the Commission or Bonus is recovered; (2) the
Independent Designer or Upline Independent Designers who earned Commissions or Bonuses based
on the sale of the refunded amounts will see an adjustment in their Team Volume in the next month
and all subsequent months until the Commission or Bonus is completely recovered; or (3) the
Commissions or Bonuses attributable to the returned or repurchased product(s) may be deducted from
any refunds or credits to the Independent Designer who received the Commissions or Bonuses on the
sales of the refunded product(s).
8.6.2 Commission and Bonus Payout
Origami Owl pays Commissions and Bonuses via PayQuicker, LLC. PayQuicker offers a secure
solution for paying Commissions and Bonuses on the same day they are processed. An Independent
Designer's weekly and monthly Commissions and Bonuses may be deposited directly into this FDIC
insured account. Origami Owl also offers Independent Designers a Commissions Manager account to
manage their Commissions and Bonuses, which is located in an Independent Designer’s Account
Home Page. Through Commissions Manager, an Independent Designer may (1) select an amount to
be withheld from Commissions and Bonuses monthly and/or weekly; (2) select a specific dollar amount
to be withheld from each PayQuicker disbursement; or (3) choose a percentage to be withheld from
Bonuses and Commissions (up to 100%). Independent Designers may also choose to transfer any
amount from their Commissions Manager account to their PayQuicker account at any time. Funds
from Commissions Manager may also be used for Origami Owl purchases, excluding Jewelry Bar
orders (i.e. O2 Bundle Subscription; Jewelry Bar essentials, etc.). An Independent Designer may also
choose to receive an Origami Owl Visa debit card linked to her or his account. Independent Designers
who fail to generate any Personal Volume for one (1) calendar month will be charged a $0.50 fee from
PayQuicker. For more details, an Independent Designer may review the FAQs regarding
Commissions Manager.
8.6.3 Errors or Questions
If an Independent Designer has questions about or believes any errors have been made regarding
Commissions, Bonuses or charges, the Independent Designer must notify Origami Owl in writing by
email or the contact form on Origami Owl's website (https://www.origamiowl.com/contact) within thirty
(30) days of the date of the purported error or incident in question. Origami Owl will not be responsible
for any errors, omissions or problems not reported to Origami Owl within thirty (30) days.
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8.7 Reports
All information provided by Origami Owl in Downline activity reporting, including but not limited to Personal and
Team Volume (or any part thereof), and Downline mentoring activity is believed to be accurate and reliable.
Nevertheless, due to various factors including, but not limited to: (i) the inherent possibility of human, digital or
mechanical error; (ii) the accuracy, completeness, and timeliness of orders; (iii) denial of credit card payments;
(iv) returned products; or (v) credit card and electronic cheque charge-backs, the information is not guaranteed
by Origami Owl or any persons creating or transmitting the information.
ALL PERSONAL AND TEAM VOLUME INFORMATION IS PROVIDED “AS IS” WITHOUT WARRANTIES,
EXPRESS OR IMPLIED, OR REPRESENTATIONS OF ANY KIND WHATSOEVER. IN PARTICULAR, BUT
WITHOUT LIMITATION, THERE SHALL BE NO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A
PARTICULAR USE OR NON-INFRINGEMENTS.
TO THE FULLEST EXTENT PERMISSIBLE UNDER APPLICABLE LAW, ORIGAMI OWL AND/OR OTHER
PERSONS CREATING OR TRANSMITTING THE INFORMATION WILL IN NO EVENT BE LIABLE TO ANY
INDEPENDENT DESIGNER OR ANYONE ELSE FOR ANY DIRECT, INDIRECT, CONSEQUENTIAL,
INCIDENTAL, SPECIAL OR PUNITIVE DAMAGES THAT ARISE OUT OF THE USE OF OR ACCESS TO
PERSONAL AND/OR TEAM VOLUME INFORMATION (INCLUDING BUT NOT LIMITED TO LOST PROFITS,
BONUSES OR COMMISSIONS, LOSS OF OPPORTUNITY AND DAMAGES THAT MAY RESULT FROM
INACCURACY, INCOMPLETENESS, INCONVENIENCE, DELAY OR LOSS OF THE USE OF THE
INFORMATION), EVEN IF ORIGAMI OWL OR OTHER PERSONS CREATING OR TRANSMITTING THE
INFORMATION SHALL HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. TO THE
FULLEST EXTENT PERMITTED BY LAW, ORIGAMI OWL OR OTHER PERSONS CREATING OR
TRANSMITTING THE INFORMATION SHALL HAVE NO RESPONSIBILITY OR LIABILITY TO AN
INDEPENDENT DESIGNER OR ANYONE ELSE UNDER ANY TORT, CONTRACT, NEGLIGENCE, STRICT
LIABILITY, PRODUCTS LIABILITY OR OTHER THEORY WITH RESPECT TO ANY SUBJECT MATTER OF
THIS AGREEMENT OR TERMS AND CONDITIONS RELATED THERETO.
Access to and use of Origami Owl’s Account Home Page reporting services and an Independent Designer’s
reliance upon such information is at one’s own risk. All such information is provided to Independent Designers
“as is.” If an Independent Designer is dissatisfied with the accuracy or quality of the information, her or his sole
and exclusive remedy is to discontinue use of and access to Origami Owl online and telephone reporting
services and her or his reliance upon the information.
SECTION 9: PRODUCT GUARANTEES, RETURNS AND INVENTORY
REPURCHASE
9.1 Product Guarantee
All Origami Owl products are covered by a guarantee against any manufacturer’s defect. Origami Owl strives to
create beautiful works of art and therefore guarantees product craftsmanship. As with any delicate artistic
creations, care must be taken to ensure years of enjoyment. When an Independent Designer first receives her
or his item, she or he should check it carefully to make sure everything is as expected and that no items are
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missing as there is a limited time period in which to request an exchange. It is important to note that exchange
requests must be made for the same item and will only be exchanged for the same purchased item.
9.2 Retail Customer Returns
Origami Owl offers a complete description of the Returns Policy and guidelines for returning orders or
Inscription orders in the Account Home Page.
9.3 Excessive Return Activity
If an Independent Designer returns products valued at more than five hundred dollars ($500) for a refund in any
twelve (12) consecutive month period, the request may constitute the Independent Designer’s voluntary
cancellation of her or his Independent Business Owner Agreement, and the refund may be processed as an
inventory repurchase.
9.4 Return of Inventory by Designers Upon Cancellation or Termination
Upon termination of an Independent Business Owner Agreement, Origami Owl agrees to repurchase on
reasonable commercial terms currently marketable inventory in the possession of the terminated Independent
Designer and purchased by the terminated Independent Designer for resale prior to the date of termination of
an Independent Business Owner Agreement. For purposes of this provision, “reasonable commercial terms”
shall include the repurchase of marketable inventory within twelve (12) months from the Independent
Designer’s date of purchase and such purchase shall be made at a rate of not less than ninety percent (90%)
of the Independent Designer’s original net cost less appropriate set offs and legal claims, if any. The
determination of whether such inventory is “currently marketable” shall be made by Origami Owl and will
include factors such as the specific condition of the product and related packaging. Requests for repurchase
must be made in writing within thirty (30) days of the termination of the Agreement. Shipping & handling costs
for returned items shall be borne by Independent Designer. Refund payments will be made within thirty (30)
days of actual receipt of returned items (except during busy times, such as winter holidays, extra time may be
needed to process refund payments.) Sales materials and services
delivered by Internet methods are not
capable of being returned to Origami Owl and are not subject to refund. Origami Owl will comply with refund
requirements at variance with this paragraph as specified by applicable federal, provincial and local laws. An
Independent Designer who is not terminating his/her Origami Owl business may return unsold Business
Launch Packages and any unsold products which he/she has purchased at any time from the Company within
the previous 30-day period (without triggering automatic termination of the Independent Designer status). The
items must be in marketable condition (as defined above) and will be repurchased at 90% of the net cost of the
original purchase price of all returned items, minus applicable setoffs or legal claims, if any. Purchases from
other Independent Designers or third parties are not subject to refund.
A product is ”resalable” if:
The items are unused
The packaging and labeling are current and have not been altered or damaged
The items and their packaging are in condition such that it is commercially reasonable to sell the items
at full price
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The items at the time of purchase were not identified as non-returnable, discontinued or seasonal
products or subsequently are not discontinued at the time of return
A returned Starter Kit may be rejected if any of the following are applicable:
There are missing items or original packaging is missing
The corresponding number is not provided
The goods are damaged
The items consist of incentive items
The items consist of retired or seasonal items
Note: *Any Starter Kit containing item(s) that have been retired within the last 30 days may be returned. Starter
Kits containing older items no longer available for sale may not be eligible for return.
Shipping charges incurred by an Independent Designer when purchasing or returning the items are not
refundable. If an Independent Designer was paid a Commission or Bonus based on a product(s) that she or he
purchased, the Commission will be deducted from the amount of the refund. Replicated Website fees or any
fees associated with recurring Business Suites (in relation to such services already consumed by the
Independent Designer) are not refundable.
SECTION 10: ADVERTISING AND USE OF ORIGAMI OWL MARKS
10.1 General
Origami Owl provides its Independent Designers with tools to promote their business. To protect Origami Owl’s
brand (and the image of all Origami Owl Independent Designers), and to promote both the products and
services and the opportunity Origami Owl offers, the following policies have been developed to govern the
manner in which an Independent Designer can advertise and market her or his business.
All Independent Designers shall safeguard and promote the reputation of Origami Owl and its
products, the marketing and promotion of Origami Owl and the Origami Owl opportunity.
Independent Designers may not advertise the Origami Owl Career Plan.
Advertising of Origami Owl products must avoid all discourteous, deceptive, misleading, unethical or
immoral conduct or practices.
Independent Designers are prohibited from purchasing “online ads,” that result in direct search
competition or conflict with Origami Owl’s own marketing activities that are intended to support the
business activities of the entire field of Independent Designers. Examples of online ad types and
formats that compete with Origami Owl include: pay per click ads (i.e. Google, Bing/Yahoo and
Microsoft adCenter); and general banner display ads (i.e. news-based websites, blogs and specialized
web communities. If you wish to advertise on social networking sites (such as Facebook) and remain
within the Origami Owl guidelines, Designers must use the approved artwork provided by Origami Owl.
This artwork can be found in the Account Home Page.
Independent Designers may not offer coupons, discounts or specials on any online, ecommerce, or
social media site. Independent Designers are permitted to provide discounts on a one-on-one or
private setting or message.
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The advertisement or sale of any non-Origami Owl items is prohibited in conjunction with Origami Owl
advertisements and sales. Origami Owl jewelry cannot be displayed with other licensed brands, logos,
or likenesses (e.g., Harley Davidson®, Disney® or Coach®) unless approved by Origami Owl as part
of an authorized agreement with the other brand. For a list of companies approved by Origami Owl,
please contact our Career and Guideline Support Team at CGSupportCAN@OrigamiOwl.com.
Origami Owl has carefully designed its products, product labels, Career Plan and promotional
materials to ensure they are promoted in a fair and truthful manner, that they are substantiated and
that the materials comply with the legal requirements of applicable federal, provincial and local laws.
Independent Designers are not allowed to make reproductions or photocopies of original material.
Independent Designers may repost original Origami Owl images only, and must give an appropriate
copyright credit when so doing: © 2017 Origami Owl, LLC. All rights reserved.
Origami Owl has expended great efforts in designing and developing training materials that educate
and enhance the Independent Designer's ability to grow his or her Downline and Origami Owl
business. Independent Designers may not modify any Origami Owl collateral or marketing materials of
any kind, (photographs, press releases, invitations, newsletters, email blasts, etc.) at any time.
Independent Designers may not issue a press release on behalf of Origami Owl or write a press
release in such a way that may cause confusion or somehow suggest that the press release is
supported, created or authorized by Origami Owl. Only Origami Owl press releases may be used.
10.2 Cross Promotion Prohibited
Independent Designer’s Origami Owl social media pages (i.e. Facebook, Twitter, Pinterest, Instagram
and Snapchat) should be separate from their personal social media pages or profile. If an
Independent Designer promotes her or his Origami Owl business or communicates with her or his
Origami Owl Team on any personal social media page, such page will then be considered to be a
marketing tool for the Origami Owl business.
o If an Independent Designer is selling for another direct sales company, she or he must keep
the social media pages for the other direct sales company separate from the Origami Owl
social media pages or profile.
Promoting another business (for Independent Designer personally or for a family member, other household
member or friend) on a social media page that is part of Independent Designer’s Origami Owl business or that
has been used as a platform for marketing the Origami Owl business is considered cross-recruiting / cross-
promoting and is prohibited. Some guidelines to avoid cross-promotion or cross-recruiting:
Do not include in the “About” section of your Facebook page that you are a consultant with another
direct selling company if you have Origami Owl contacts (customers or other Independent Designers)
included as “Friends” on the same page or in the same group.
You may not create a secret Facebook group for another direct selling business and invite customers
or other Independent Designers to join this group.
You may not announce to your team members via email, social media, in person, text or other
communication method that you have joined another direct selling business.
Even if you joined another direct sales company, you remain a leader to your team and your behavior sets an
important example for those who aspire to be successful leaders as well. While Origami Owl understands that
an Independent Designer may not intend to distract her or his team from their own business, promoting another
brand or another direct selling opportunity in places where your Origami Owl team can see the promotion does
just that (e.g., on your business-related Facebook page, in direct messages sent to your team through
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Facebook or email, or on Twitter or other social media channels). These cross-promotions take the focus away
from your commission-producing team members and in turn could harm productivity and make them less
productive team members for those who are exclusively focused on building their businesses within Origami
Owl.
10.3 Independent Designer–Created Advertising Material
If a certain form of media or marketing tool does not exist in the “Account Home Page” and is needed, please
notify the Origami Owl Marketing DepartmentThe Marketing Department will review the Independent Designer's
suggestion and decide whether it is something Origami Owl will create for use by all Independent Designers.
10.4 Corporate-Approved Business Supplies and Vendors
Independent Designers may not create their own customized business cards. Origami Owl will provide
business card templates to Independent Designers which will comply with Origami Owl brand
guidelines. Independent Designers may order business cards from their Tool Store.
Creation of other business supplies using Origami Owl’s logos or other trademarks are allowed on a
by-permission basis only. The developer of these supplies may be required to pay a licensing fee, a
percentage of profits or some other remuneration for the benefit of using Origami Owl’s name to
promote a separate business. Please contact the Marketing department for approval.
To protect the integrity of Origami Owl’s brand, Independent Designers are not permitted make their
own clothing or promotional items (buttons, pins, banners, etc.) with an Origami Owl logo or any of
Origami Owl’s trademarks. Promotional items are available when placing an order under "Business
Materials” in the Account Home Page.
10.5 Marketing Materials
Pre-approved marketing materials, including flyers and print ads, are posted under the “Account Home Page”,
and include a customizable area for the Independent Designer’s contact information.
Altering imagery provided in the Account Home Page is strictly prohibited. This includes modifying the size or
including additional copy in the image itself.
If Independent Designers choose to create their own print ads or flyers, they must include either the corporate
website address (www.OrigamiOwl.com) or their official Origami Owl Replicated Website. The ad or flyer must
use only those images provided in the Account Home Page and the Independent Designer must represent
herself or himself as an Origami Owl Independent Designer so there is no confusion between her or his ad and
the company’s official marketing materials (e.g. “Name, Independent Designer #_____”).
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10.6 Trademarks and Trade Names
The name "Origami Owl®" and other names and taglines or slogans used by Origami Owl are proprietary trade
names, trademarks and service marks of Origami Owl (collectively “Marks”). As such, these marks are of great
value to Origami Owl and are supplied to active Independent Designers for their use only in an expressly
authorized manner. Origami Owl will not allow the use of its trade names, trademarks, designs or symbols, or
any derivatives of such marks, by any person, including Origami Owl Independent Designers, in any
unauthorized manner without the prior written permission of Origami Owl. This includes using the marks in
Meta tags, key words and/or Search Engine Optimization (SEO) strategies.
The marks identified by Origami Owl and any other protected marks may not be used in an Independent
Designer’s business name, URL, email addresses or tag lines. Origami Owl reserves the right, in its sole
discretion, to refuse a refund to any Independent Designer for a purchase of business materials, including
printed business materials, which violate this policy. Please note that the list below may be amended at any
time without notice by the Company. For avoidance of doubt, please contact Origami Owl Career and
Guideline Support Team if you have a question about use of any of the marks.
A current list of Origami Owl’s marks is available at: https://www.origamiowl.CA/intellectualproperty
Origami Owl has applied for the trademark ‘O2 Designer™’ as a collective membership mark. Origami Owl
encourages Independent Designers to designate themselves as ‘O2 Designers’ and use the trademark ‘O2
Designer’ on business cards, personal websites or social media sites. If an Independent Designer is
terminated or cancels her or his account, she or he will immediately forfeit the right to use ‘O2 Designer’ as a
mark.
10.7 Copyrights
Independent Designers may not duplicate marketing, promotional or sponsoring material provided by Origami
Owl without Origami Owl’s prior written consent.
10.8 Origami Owl Independent Designer Logo
If an Independent Designer uses an Origami Owl logo in any communication, she or he must use the
Independent Designer version of the Origami Owl logo. Independent Designers are permitted to create their
own Team logo for internal communication to their Team only. Team logos must not contain any Origami Owl
trademarks and service marks.
10.9 Media Inquiries
The corporate office initiates all regional, national and international press opportunities on behalf of all
Independent Designers. This includes, but is not limited to, TV, radio, newspaper, social media, gifting suites,
award shows, and celebrity partnerships. Independent Designers must direct any questions or media
opportunities of this nature to the Public Relations Department (PR@OrigamiOwl.com) and include full contact
details for the referring media outlet. The Public Relations Department will review the requests on an individual
basis and respond accordingly.
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It is a violation of this policy to provide any information to the media without prior approval from the Public
Relations Department, regardless of the nature of the information or whether the information is positive or
negative, accurate or inaccurate.
10.10 Television and Radio: Advertising/Appearances
Independent Designers may not advertise or appear on television and/or radio broadcasts representing
Origami Owl. Only approved corporate representatives who are media trained will be considered for potential
broadcast opportunities. Please contact [email protected] with all requests for review, including the name
of the contact, broadcast, a link to the website and the estimated airdate. Requests must be sent prior to
appearance (without exception). Please submit all requests at least 45 days prior to the event or interview.
10.11 Unsolicited Email
Independent Designers are prohibited from sending ‘commercial electronic messages’ (“CEMs”), as such
term is defined in Canada’s Anti-SPAM legislation (“CASL”) unless the Independent Designer has the
express or implied consent of the message recipient, or the Independent Designer can rely upon a CEM
exemption under CASL.
Origami Owl does not permit Independent Designers to send CEMs unless such
activity is in compliance with CASL. Without limiting the foregoing, Independent Designers must comply with all
of the consent and information requirements under CASL when sending CEMs. Express consent means that
the recipient has expressly consented to receiving CEMs, either in response to the Independent Designer’s
clear and conspicuous request for such consent or at the recipient’s own initiative. Under CASL, it is an
offence to send a recipient a CEM to ask for consent. Such a request tis considered a CEM itself. Consent
must specifically address receipt of messages regarding Origami Owl products or the earning opportunity.
Independent Designers are encouraged to review the provisions of CASL in the context of their Company
business, including but not limited to, those provisions dealing with implied consent and exemptions from the
consent and information requirements for CEMs. Without limiting the foregoing, any CEM sent by an Origami
Owl Independent Designer that promotes Origami Owl, the Origami Owl opportunity or Origami Owl products
and services must comply with the following:
There must be a functioning return CEM address to the sender.
There must be a notice in the CEM that advises the recipient that he or she may reply to the CEM, via
the functioning return CEM address, to request that future CEM solicitations or correspondence not
be sent to him or her (a functioning “opt-out” notice).
The CEM must clearly and conspicuously disclose that the message is an advertisement or
solicitation.
The use of deceptive subject lines and/or false header information is prohibited.
All opt-out requests, whether received by CEM or regular mail, must be honored. If an Independent
Designer receives an opt-out request from a recipient of a CEM, the Independent Designer must
forward the opt-out request to the Company. Independent Designers must not send CEMs unless
he/she has the express or implied consent of the message recipient.
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Origami Owl may periodically send emails to customers on behalf of Independent Designers. By entering into
the Designer Enrollment Agreement, the Independent Designer agrees that the Company may send such
emails, and that the Independent Designer’s email address will be included in such emails as outlined above.
Independent Designers shall honor opt-out requests generated as a result of such emails sent by the
Company. Each Independent Designer is responsible for ensuring that all email practices adhere to federal
laws as well as the laws of the state or other applicable jurisdiction where he or she conducts the Origami Owl
business.
10.12 Telemarketing
Independent Designers must comply with all applicable laws, regulations and rules relating to their
telemarketing activities. While Independent Designers may not consider themselves a “telemarketer”
in
the traditional sense of the word, these governing regulations broadly define “telemarketer” and “telemarketing”
so that your inadvertent action of calling or faxing someone whose telephone or fax number is listed on “do not
call” registry or list could cause you to violate applicable law. Moreover, these regulations must not be taken
lightly, as they carry significant penalties. Therefore, you must not engage in telemarketing relative to the
operation of your Company distributorship except in accordance with the rules in the attached Exhibit A.
10.13 Telephone Directory Listings
A business phone number may be listed in the following manner:
Independent Designer’s first and last name
Origami Owl® Independent Designer
Address
Phone Number
Independent Designers may not place telephone or online directory display ads using Origami Owl’s name or
logo. The name Origami Owl or any variation may not be used in telephone numbers, for example: 1-800-ORI-
GAMI is not to be used or reserved by an Independent Designer. Independent Designers may not answer the
telephone by saying “Origami Owl” or “Origami Owl Incorporated” or in any other manner that would lead the
caller to believe that she or he has reached corporate offices of Origami Owl.
10.14 Giveaways, Incentives and Enticement
Origami Owl encourages Independent Designers to grow their business and offer personal promotions,
giveaways or specials. The offering of giveaways, contests and/or prizes by Independent Designers is
permitted with the following restrictions:
Personal promotions, giveaways or specials may not be advertised on any public forum.
Independent Designers must use Origami Owl’s pre-approved images, which can be found in the
Account Home Page.
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Independent Designers must not offer any personal promotions, giveaways or specials that require an
opt-in option or purchase-to-play as this is considered enticement. Example: Customer must place an
order of $50.00 or more to receive this promotional offer. This is prohibited.
Independent Designers must not offer any personal promotions, giveaways or specials to entice
individuals to join your Downline. The use of enticement is strictly prohibited.
10.15 Online Guidelines
10.15.1 Origami Owl Hotlinks
When directing viewers to a Replicated Website it must be evident from a combination of the link and
the surrounding context, to a reasonable reader, that the link will bring the viewer to the site of an
Origami Owl Independent Designer. Attempts to mislead web traffic into believing they are going to the
Origami Owl corporate site, when in fact they land at an Independent Designer’s Replicated Website,
will not be allowed. The determination as to what is misleading or what constitutes a reasonable reader
will be at Origami Owl’s sole discretion.
10.15.2 Online Classifieds
Independent Designers may not use online classifieds (including Etsy, Craigslist, or affiliated boutique
sites (i.e. Zulily) and the like) to list, sell or retail Origami Owl products or product bundles. The use of
classifieds (including Craigslist) for prospecting, recruiting and informing the public about the Origami
Owl opportunity, provided Origami Owl–approved templates or images are used, is allowed.
Independent Designers must also identify themselves as an Independent Designer with Origami Owl. If
a link or URL is provided, it must link to the Independent Designer's Replicated Website.
10.15.3 eBay/Online Auctions
Origami Owl’s products and services may not be listed for sale on websites (including, but not limited
to, Craigslist, eBay and Amazon) or other online auctions, nor may Independent Designers enlist or
knowingly allow a third-party to sell Origami Owl products on such websites or other online auctions.
An active Independent Designer or terminated (either voluntary or involuntary) Independent Designer
may not liquidate unsold products on such websites or any other online clearing house and/or
online/offline auction. Any Independent Designer (either active or canceled) found participating in such
sales may face fines imposed by Origami Owl for such infraction, along with attorneys’ fees and
expenses if necessary. In addition, an active Independent Designer also faces possible Termination of
her or his Independent Designer Agreement.
Independent Designers may not list or sell Origami Owl products on any public online retail store or e-
commerce site (including, but not limited to, any social media sites such as Facebook or Twitter), nor
may they enlist or knowingly allow a third party (including but not limited to members of their
household) to sell Origami Owl products on any online retail store or e-commerce site. Independent
Designers may not offer or use coupons, discounts or specials on any online, ecommerce or social
media site.
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10.15.4 Digital Media Submission (YouTube, iTunes, Video, etc.)
Independent Designers are permitted to promote their Origami Owl business by creating videos or
other forms of digital media to enhance their team’s performance and training. All videos must be
submitted for approval to Origami Owl Marketing Department prior to posting. Independent Designers
are not permitted to sell videos related to Origami Owl’s business for profit.
10.16 Independent Designer Websites
10.16.1 Personal Websites
Independent Designers may create their own websites, as long as the website and its content comply
with the terms of Origami Owl’s Policies and Procedures. It is the Independent Designer’s obligation to
ensure her or his online marketing activities are truthful, not deceptive and do not mislead customers
or potential Independent Designers in any way. Websites and web promotion activities and tactics
must comply with the DSA Code of Ethics at all times. Websites that mislead or are deceptive,
regardless of intent, will result in disciplinary action and may result in termination. Misleading tactics
include, but are not limited to, spam linking (or blog spam), unethical search engine optimization
(“SEO”) tactics, misleading click-through ads (e.g., having the display URL ad appear to be directed to
an official Company corporate site when, in fact, it goes elsewhere), Pay-Per-Click (“PPC”) or Cost-
Per-Click (“CPC”) ads, unapproved banner ads and unauthorized press releases are prohibited.
Origami Owl will determine in its sole discretion whether specific activities are misleading or deceptive.
10.16.2 Approved Personal Website Content
Independent Designers are solely responsible and liable for their own Approved Personal Website
content, messages, claims, and information. Independent Designers must ensure accurate
representation of Origami Owl’s brand and adherence to Origami Owl’s Policies and Procedures.
Additionally, Approved Personal Websites must not contain disingenuous pop-up ads, promotions,
malicious code or cookies. Decisions and corrective actions regarding these matters are at Origami
Owl’s sole discretion.
Approved Personal Websites must exclusively promote Origami Owl. Your Origami Owl
Approved Personal Website must contain content and information that is exclusive to Origami
Owl. You may not advertise other products or services other than the Origami Owl’s product
line and business opportunity.
Independent Designers shall not sell products from an Approved Personal Website but the
Approved Personal Website may contain a link to the Independent Designer's replicated
website where Origami Owl’s products are offered for sale.
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10.16.3 Approved Personal Website Termination.
In the event of the voluntary or involuntary termination of your Independent Business Owner
Agreement, you must remove your Approved Personal Website from public view within three (3) days
and redirect all traffic from your existing domain www.OrigamiOwl.comto the approved corporate
website.
Origami Owl Independent Designer Disclosure: to avoid confusion, the following three elements must
be prominently displayed at the top of every page of your Approved Personal Website:
Your Origami Owl Independent Designer name and logo (if desired)
Your first and last name along with your title
A statement indicating that you are an Origami Owl Independent Designer
Although Origami Owl’s brand themes and images are desirable for consistency, anyone landing on
any page of an Independent Designer’s Approved Personal Website must clearly understand that
she/he is visiting an Independent Designer website, and not visiting Origami Owl’s corporate webpage.
10.16.4 No e-Commerce or Stock-and-Sell Retailing.
An Independent Designer’s Approved Personal Website must only facilitate the entry into her or his
Origami Owl Replicated Website. Independent Designers may not stock and sell (i.e., purchase more
product than may reasonably be sold within a short period of time) Origami Owl’s products, nor may
they facilitate an e-commerce environment which would facilitate this model. All orders must be placed
through the Independent Designer's official Replicated Website.
10.16.5 Gaining Profit from Approved Personal Websites.
Independent Designers may not gain profit from their Replicated Website or their Approved Personal
Website through affiliate programs, Google AdSense, banner ads or similar programs. Independent
Designers may not create new URLs or domain names that automatically redirect to their Replicated
Website. For example, Independent Designers may not create the domain name
www.OrigamilocketsByJane.com that automatically sends visitors to their Origami Owl Replicated
Website.
10.16.6 Team Websites and Blogs
Independent Designers may use team Websites or Blogs for the purposes of connecting,
communicating, training, educating and sharing best practices among team members. Team websites
differ from team social media.
Because these websites may contain sensitive information and information specific to Origami
Owl, these team websites must be password-protected.
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Blogs sharing sensitive and Origami Owl-specific information, must be password
protected.
Team websites and blog posts containing sensitive information specific to Origami Owl may
only be shared with members of Independent Designer’s sales organization. If Origami Owl is
unable to access an Independent Designer’s website, the community website and/or posts
must be taken offline. This may result in suspension or possible termination of the
Independent Designer’s active status with Origami Owl.
Independent Designers may only use Origami Owl’s created or sanctioned materials on their
team website or blog.
Team pages must contain a designated Administrator and Rules section which will be
monitored and maintained by the Administrator. Team page rules must coincide with Origami
Owl’s Policies and Procedures.
Team websites may also be created through Facebook (or another similar Social Media site).
Team websites on social media must adhere to the social media guidelines. Team social
media pages should be private if used to discuss internal information related to Origami Owl,
and must be shared only with members of the Origami Owl sales organization.
10.16.7 Origami Owl Replicated Websites
Independent Designers may choose to receive an Origami Owl Replicated Website subscription to
facilitate the online buying experience for their customers and enrollments for prospects. Certain fees
may apply. Please check the Account Home Page for Origami Owl’s bundle pricing. Independent
Designers may not alter the branding, artwork, look or feel of their Replicated Website and may not
use their Replicated Website to promote, market or sell non–Origami Owl products, services or
business opportunities. Specifically, an Independent Designer may not alter the look (placement,
sizing, etc.) or functionality of the following:
The Origami Owl Independent Designer logo
Independent Designer's name
Origami Owl’s corporate website redirect button
Artwork, logos or graphics
Original text
An Independent Designer may choose an Origami Owl Replicated Website URL (such as
name.OrigamiOwl.com. If, for any reason, Origami Owl finds an
Independent Designer’s URL including trademark name, to be confusing, offensive or misleading,
Origami Owl reserves the right, at any time, to request that the Independent Designer change her or
his Replicated Website URL address. An Independent Designer should choose a uniquely identifiable
website name which may not:
Be confused with other portions of Origami Owl’s corporate website
Confuse a potential consumer into thinking she or he has landed on Origami Owl’s corporate
webpage
Be confused with any Origami Owl name
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Contain any discourteous, misleading or offensive words or phrases that may damage
Origami Owl’s image
10.17 Social Media
Independent Designers may use social media to share information about Origami Owl on social media sites
such as Facebook, Twitter, Pinterest, Instagram, Periscope and Snapchat.
Independent Designers who elect to use Social Media must adhere to these Policies and Procedures.
Independent Designers must not post on any of Origami Owl’s corporate social media pages with any of the
following (this is a representative list - exclusions are not limited to these items):
Recruiting opportunities or soliciting business;
A sign-up form for new Independent Designers;
A link to drive traffic to an Independent Designer’s Replicated Website or Facebook page;
Confidential information or Independent Designer exclusive information (i.e.: Career Plan Chart);
Negative or disparaging comments.
Independent Designers are prohibited from using any of Origami Owl’s trademarks, intentional misspellings and
derivatives in the URL of any third-party websites or Replicated Websites with the exception of the following,
which are required formats:
Third Party Page: www.thirdpartysite.com/OrigamiOwl[yourfirstandlastname]IndependentDesigner
Facebook Business Page and URL:
www.facebook.com/OrigamiOwlJaneDoeIndependentDesigner
An Independent Designer Facebook heading/title may be displayed as:
“Origami Owl - [yourfirstandlastname], Independent Designer”
Independent Designers who have a registered business may display their heading/title as:
“Origami Owl – [yourbusinessname], Independent Designer”
(It must be clear in the ‘about’ section that the business belongs to an Independent Designer.)
10.17.1 Social Media Outlets
The following are examples of acceptable forms of creating usernames, titles, groups, events within the
Origami Owl brand.
o Twitter Handle and URL (limited to fifteen (15) characters)
www.twitter.com/O2Designer12345
www.twitter.com/OOID12345
o Pinterest Username and URL (limited to fifteen (15) characters)
www.pinterest.com/OODesigner12345
www.pinterest.com/OOID12345
o Instagram Username and URL (limited to thirty (30) characters)
www.instagram.com/OODesigner12345
OODesigner12345
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o Snapchat Username (limited to fifteen (15) characters)
OODesigner12345
OOID12345
o Facebook Groups
Groups can only be used for coaching/training teams or for VIP customers
Groups must be set to ‘Secret’
Example of Training Group Name: Team Owlmazing Training
Example of VIP Group Name: O2 Designer 12345 VIPS
o Facebook Events
Events can be utilized to promote a Jewelry Bar i.e., reminders, details about event,
etc.
All Events must be set to ‘Private’
Independent Designers are permitted to host a Facebook Party as long as the party is
only advertised on a person-to-person or one-on-one basis
The above examples are excellent avenues for promoting an Independent Designer's business through social
media platforms.
10.17.2 General Policies for Online Interactions
When using social media networks to promote an Independent Designer's Origami Owl business with
friends, family, customers, leads and other potential business connections, the following policies and
procedures must be adhered to when referencing Origami Owl, Origami Owl’s products and the
business opportunity with Origami Owl.
A profile that an Independent Designer generates in any social community where Origami Owl is
discussed or mentioned must clearly identify the Independent Designer as an Origami Owl
Independent Designer. When an Independent Designer participates in those communities, she or he
must avoid partaking in any form of inappropriate conversations, comments, images, video, audio and
applications. The determination of what is inappropriate is at Origami Owl’s sole discretion, and
offending Independent Designers will be subject to disciplinary action up to and including termination.
Independent Designers may not use blog spam, spamdexing (also known as search engine spam or
poisoning, Black-Hat SEO, search or web spam) or any other mass-replicated methods to leave
comments. Comments created and left by an Independent Designer must be useful, unique, relevant
and specific to the online content.
Independent Designers are permitted and encouraged to do the following while using social media
sites:
Share imagery through social media sites (such as Facebook, Twitter, Pinterest, Instagram).
Share posts from the Origami Owl corporate Facebook page to a personal Facebook page.
Tweet (via Twitter) at the corporate Origami Owl Twitter or retweet tweets from the corporate
Origami Owl account.
While Independent Designers are not permitted to leave comments on any corporate social
media posts in order to solicit customers or promote their business, they are permitted to
share the Origami Owl’s corporate posts to their Origami Owl business page and add their
website link into the description of that post.
Share news about a great Jewelry Bar experience and post photos (if permitted by customer
to do so).
Share news about new and/or best-selling products based on personal experiences.
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Post Origami Owl’s newsletters and/or other newsworthy items such as press clippings or
celebrity images, provided they comply with Origami Owl’s guidelines.
Post current promotions, incentives and other Origami Owl–created programs.
Post or pin images created by Origami Owl given the proper credit. However, Independent
Designers are not permitted to alter any of these Origami Owl provided images.
10.17.3 Pinterest
Pinterest is designed to help share things Independent Designers love and is a tool that should be
used for inspiration. Origami Owl encourages Independent Designers to re-pin images found on
Pinterest.com/Origami Owl. Independent Designers are not permitted to alter images. Independent
Designers are not permitted to advertise discounts, specials, sales, incentives, enticement on
Pinterest.
Approved Not Approved
Snapshots of Origami Owl products used as
gift ideas.
Photos from the catalog, linking to a Replicated Website.
Jewelry Bar recipe ideas. Origami Owl’s logos, linking to a Replicated Website.
Wardrobe ideas, incorporating Origami
Owl’s products.
Take Out Menu (TOM)/Catalog spreads.
Artistic expressions made for personal use
but not for sale.
Monthly special fliers.
Jewelry Bar game ideas. Modifications to Origami Owl’s products endorsed on an
Independent Designer’s Replicated Website.
10.17.4 Independent Designers Are Responsible for Postings
Independent Designers are personally responsible for their postings and all other online activity that
relates to Origami Owl or its products. If an Independent Designer posts to any such site that relates to
Origami Owl or which may be traced to Origami Owl, the Independent Designer is responsible for the
posting. Independent Designers are also responsible for postings which occur on any blog or social
media site that the Independent Designer owns, operates or controls. Postings that are false,
misleading or deceptive are prohibited. This includes but is not limited to false or deceptive postings
relating to Origami Owl’s business opportunity, Origami Owl’s products, services and/or an
Independent Designer’s biographical information and credentials. Postings that fall under this heading
will immediately be removed without prior notice.
An Independent Designer must disclose her or his full name or registered Business Entity on all social
media postings and identify herself or himself as an Independent Designer of Origami Owl.
Anonymous postings or use of an alias are prohibited.
Independent Designers must ensure that their postings are truthful and accurate. This requires that the
Independent Designer fact-check all material posted online. Independent Designers should also
carefully check their postings for spelling, punctuation and grammatical errors. Use of offensive
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language is prohibited and may be grounds for possible suspension or termination of an Independent
Designer’s Agreement.
10.17.5 Social Media as a Sales and Promotion Forum
Social media sites are relationship-building sites. While building relationships is an important part of
the sales process, online sales may be generated only from an Independent Designer’s Origami Owl
Replicated Website. Likewise, Independent Designers shall not use any social media site to explain
Origami Owl’s Career Plan or any component of the Career Plan. Independent Designers are
permitted to include links to their Replicated Website on social media sites, including but not limited to,
Pinterest, Twitter, LinkedIn and Facebook; however, posting this information to the official Origami Owl
pages on these sites is strictly prohibited.
10.17.6 Respecting Privacy
Always respect the privacy of others when posting. Independent Designers must not engage in gossip
or advance rumors regarding any individual, Origami Owl or competitive products or services.
Independent Designers may not list the names of other individuals or entities on their postings unless
they have the written permission of the individual or entity that is the subject of their posting.
10.17.7 Use of Third-Party Intellectual Property
If an Independent Designer uses the trademarks, trade names, service marks, copyrights or
intellectual property of any third-party in any posting, it is their responsibility to ensure that they have
received the proper license to use such intellectual property and pay the appropriate license fee. All
third-party intellectual property must be properly referenced as property of the third party and the
Independent Designer must adhere to any restrictions and conditions that the owner of the intellectual
property places on the use of its property.
10.17.8 Online Professionalism
Independent Designers must ensure that their postings are truthful and accurate. This requires that the
Independent Designer fact-check all material posted online. Independent Designers should also
carefully check their postings for spelling, punctuation and grammatical errors. Use of offensive
language is prohibited and may be grounds for possible suspension or termination of an Independent
Designer’s Agreement.
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10.17.9 Prohibited Online Postings
Independent Designers may not make any postings, or link to any postings or other material that:
Is sexually explicit, obscene or pornographic
Is offensive, profane, hateful, threatening, harmful, defamatory, libelous, harassing or
discriminatory (whether based on race, ethnicity, creed, religion, gender, sexual orientation,
physical disability or otherwise)
Is graphically violent, including any violent video game images
Is solicitous of any unlawful behavior
Engages in personal attacks on any individual, group or entity
Is in violation of any intellectual property rights of Origami Owl or any third party
10.17.10 Responding to Negative Posts
An Independent Designer must not engage with an individual who posts negatively against her or him,
another Independent Designer or Origami Owl. Rather, an Independent Designer must report negative
posts to Career and Guideline Support. to such negative posts often damages the reputation and
goodwill of Origami Owl.
SECTION 11: CHANGES TO AN ORIGAMI OWL BUSINESS
11.1 Roll-up of Independent Designer Organization
When an Independent Designer’s account is canceled, or become inactive, voluntarily or involuntarily, their
Level 1 Downline will immediately roll-up to the canceling Independent Designer’s Mentor. Roll-ups will not
count as Personally Sponsored Designers.
11.2 Sale of an Origami Owl Business
An Independent Designer may not sell, give away, assign or otherwise transfer their Origami Owl business or
any rights or obligations under the Independent Business Owner Agreement, with the exception of cases of
death or incapacity (as described below).
11.3 Division of an Origami Owl Business
The provisions of these Policies and Procedures that refer to husbands/wives/spouses and divorce apply
equally to common law couples and separation, respectively. Origami Owl Independent Designers sometimes
operate their Origami Owl businesses as husband-wife teams. In the event of a divorce, arrangements must be
made to assure that any separation or division of the business is accomplished so as not to adversely affect the
interests and income of other Upline or Downline businesses. In the event of a divorce, the divorcing spouses
must submit to Origami Owl a certified copy of any legal judgment or divorce decree, or otherwise submit a
document bearing the notarized signatures of both parties to Origami Owl specifying the ownership and/or how
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future Commission and Bonus cheques should be paid. During the divorce process, the parties must adopt
one of the following methods of operation:
One of the parties may, with consent of the other, operate the Origami Owl business pursuant to an
assignment in writing whereby the relinquishing spouse authorizes Origami Owl to deal directly and
solely with the other spouse; or
The parties may continue to operate the Origami Owl business jointly on a “business-as-usual” basis,
whereupon all compensation paid by Origami Owl will be paid according to the status quo as it existed
prior to the divorce filing. (This is the default procedure if the parties do not agree on the format set
forth above.)
Under no circumstances will the Downline Organization of divorcing spouses be divided. Similarly, under no
circumstances will Origami Owl split Commission and Bonus payments between divorcing spouses. Origami
Owl will recognize only one Downline Organization and will issue only one Commission payment per Origami
Owl business per Commission cycle. Commission payments shall always be issued to the same individual or
entity.
If a former spouse has completely relinquished all of her or his rights in an Origami Owl business pursuant to a
divorce, she or he is thereafter free to enroll under any Mentor her or his choosing without waiting six (6) full
calendar months. In that case, the relinquishing spouse shall have no rights to any Independent Designer in
her or his former Organization or to any former Retail Customer. She or he must develop the new business in
the same manner as would any other new Independent Designer.
11.4 Death or Incapacity
Upon the death or incapacity of an Independent Designer, the Independent Designer’s interest in her or his
Independent Business Owner Agreement may be passed to the Independent Designer’s heir, trustee or other
beneficiary, provided that arrangements are made to ensure that the Independent Designer’s account and
other Independent Designers in the applicable Upline and Downline are not adversely affected. If Origami Owl
determines in its sole discretion that such a disposition will adversely affect other Independent Designers or
Origami Owl, Origami Owl may terminate the applicable Independent Business Owner Agreement. Appropriate
legal documentation must be submitted to Origami Owl in connection with any transfer of an Independent
Business Owner Agreement upon the death or incapacity of an Independent Designer. Accordingly, each
Independent Designer should consult her or his attorney to assist in the preparation of a will, trust or other
testamentary instrument that will properly transfer the Independent Designer’s interest.
When an Independent Business Owner Agreement is transferred by will or other testamentary process with
Origami Owl’s approval, the beneficiary will acquire the right to collect Commissions and Bonuses generated by
the deceased Independent Designer’s Downline and will otherwise assume all the rights and obligations of the
deceased Independent Designer under the Independent Business Owner Agreement, provided the following
requirements are met. The beneficiary must:
Submit a new Independent Business Owner Agreement and otherwise meet all the eligibility
requirements to become an Independent Designer;
Comply with the terms and provisions of the Independent Business Owner Agreement; and
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Meet all the qualifications for the deceased Independent Designer’s level and title.
To effect a testamentary transfer of an Independent Business Owner Agreement upon the death of an
Independent Designer, the successor must provide the following to Origami Owl:
An original Certificate of Death;
A notarized copy of the will or other instrument establishing the successor’s right to assume the
deceased Independent Designer’s rights and obligations under the Independent Business Owner
Agreement; and
A completed and properly executed Designer Application.
To effect the transfer of an Origami Owl Independent Business Owner Agreement to a trustee upon the
incapacitation of an Independent Designer, the trustee must provide Origami Owl with the following:
A notarized copy of an appointment as trustee;
A notarized copy of the trust document or other documents establishing the trustee’s right to serve as
an Independent Designer; and
A completed and properly executed Designer Application executed by the trustee.
Commission and Bonus payments of an Origami Owl business transferred pursuant to this Section will be paid
in a single payment to the new Independent Designer. The payments will be made to the address shown on the
new Designer Application. If an Independent Business Owner Agreement is bequeathed to joint devisees, a
new business entity must be formed, identifying the person responsible for the entity’s operation, and a Federal
business number for the new entity must be supplied to Origami Owl. Origami Owl will issue all Commission
and Bonus payments to the new Business Entity.
11.5 All Other Transfers Prohibited
Except as expressly permitted by this Section and with Origami Owl’s prior written approval, Independent
Designers shall not assign, sell, transfer, delegate or otherwise dispose of, whether voluntarily or involuntarily,
by operation of law or otherwise, the Independent Business Owner Agreement or any rights or obligations
under the Independent Business Owner Agreement. Any purported assignment, sale, transfer, delegation or
other disposition, except as expressly permitted by this Section, will be null and void.
SECTION 12: DISPUTE RESOLUTION AND DISCIPLINARY
PROCEEDINGS
12.1 Disciplinary Sanctions
Any of the following actions of an Independent Designer may result, at Origami Owl’s sole discretion, in
disciplinary action: (i) violation of the Independent Business Owner Agreement (including these Policies and
Procedures); (ii) violation of any common law duty (including, but not limited to, any applicable duty of loyalty);
(iii) any illegal, fraudulent, deceptive or unethical business conduct; or (iv) any act or omission that, in the sole
discretion of Origami Owl, may damage the Company’s reputation or goodwill (such damaging act or omission
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need not be related to the Independent Designer’s Origami Owl business). If Origami Owl determines that
disciplinary action is warranted, one or more of the following measures may be taken:
Issuance of a written warning (the Independent Designer will have the opportunity to provide
additional information and/or request additional coaching)
Requiring the Independent Designer to take immediate corrective measures
Imposition of a fine which may be withheld from Bonus and Commission payments
Loss of rights to one or more Bonus and Commission payments
Origami Owl may withhold from an Independent Designer all or part of the Independent Designer’s
Bonuses and Commissions during the period that Origami Owl is investigating any conduct
allegedly violating the Agreement; if an Independent Designer’s business is canceled or
terminated for disciplinary reasons, the Independent Designer will not be entitled to recover any
Commissions withheld during the investigation period
Suspension of an Independent Designer for one or more commission periods
Permanent or temporary loss of, or reduction in, the current and/or lifetime Career Title of an
Independent Designer (which may subsequently be re-earned by the Independent Designer)
Transfer or removal of some or all of an Independent Designer’s Downline Independent Designers
from the offending Independent Designer’s Downline Organization
Involuntary Termination of the offender’s Independent Business Owner Agreement
Suspension and/or Termination of the offending Independent Designer’s Origami Owl Replicated
Website or website access
Any other measure expressly allowed within any provision of the Independent Business Owner
Agreement or which Origami Owl deems reasonable and appropriate to equitably resolve injuries
caused partially or exclusively by the Independent Designer’s policy violation or contractual breach
or wrongful conduct
In situations deemed appropriate by Origami Owl, Origami Owl may institute legal proceedings for
monetary and/or equitable relief
12.2 Grievances and Complaints
When an Independent Designer has a grievance or complaint with another Independent Designer regarding
any practice or conduct related to her or his respective Origami Owl business, the complaining Independent
Designer should first report the problem to her or his Mentor, who should review the matter and try to resolve it
with the other party’s Upline Mentor. If the matter involves interpretation or violation of the Independent
Business Owner Agreement, including any Origami Owl policy, it must be reported in writing to the Career and
Guideline Support Team (CGSupportCAN@OrigamiOwl.com). The Career and Guideline Support Team will
review the facts and attempt to resolve the issue.
12.3 Dispute Resolution
Any controversy, claim or dispute of whatever nature arising between an active Independent Designer, on the
one hand, and Origami Owl and/or the Related Parties (as defined below), on the other, including but not
limited to those arising out of or relating to the Independent Business Owner Agreement (including these
Policies and Procedures or the breach thereof, or the commercial, economic or other relationship of
Independent Designer and Origami Owl and/or the Related Parties (for purposes of this Section each is a
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“party”), whether such claim is based on rights, privileges or interests recognized by or based upon statute,
contract, tort, common law, or otherwise (“Dispute”), shall be settled through negotiation, mediation or
arbitration, as provided below.
12.3.1 Negotiation
If a Dispute arises, the parties shall first attempt in good faith to resolve it promptly by negotiation.
Any of the parties involved in the Dispute may initiate negotiation by providing notice (the
“Dispute Notice”) to each involved party setting forth the subject of the Dispute and the relief
sought by the party providing the Dispute Notice, and designating a representative who has full
authority to negotiate and settle the Dispute. Within ten (10) business days after the Dispute
Notice is provided, each recipient shall respond to all other known recipients of the Dispute Notice
with notice of the recipient’s position on and recommended solution to the Dispute, and
designating a representative who has full authority to negotiate and settle the Dispute. Within
twenty (20) business days after the Dispute Notice is provided, the representatives designated by
the parties shall confer either in person at a mutually acceptable time and place or by telephone,
and thereafter as often as they reasonably deem necessary to attempt to resolve the Dispute.
12.3.2 Mediation
At any time twenty (20) business days or more after the Dispute Notice is provided, but prior to the
initiation of arbitration, regardless of whether negotiations are continuing, any party may submit the
Dispute to JAMS (Judicial Arbitration and Mediation Services - http://www.jamsadr.com) for mediation
by providing notice of such request to all other concerned parties and providing such notice and a copy
of all relevant Dispute Notices and notices responding to JAMS. In such case, the parties shall
cooperate with JAMS and with one another in selecting a mediator from the JAMS panel of neutrals
and in promptly scheduling the mediation proceedings, and shall participate in good faith in the
mediation either in person at a mutually acceptable time and place or by telephone, in accordance with
the then-prevailing JAMS’s mediation procedures and this Section, which shall control.
12.3.3 Arbitration
Any Dispute not resolved in writing by negotiation or mediation shall be subject to and shall be settled
exclusively by final binding arbitration before a single arbitrator in Phoenix, Arizona, in accordance with
the then-prevailing Commercial Arbitration Rules of the American Arbitration Association (“AAA”). No
party may commence arbitration with respect to any Dispute unless that party has pursued negotiation
and, if requested, mediation, provided, however, that no party shall be obligated to continue to
participate in negotiation or mediation if the parties have not resolved the Dispute in writing within sixty
(60) business days after the Dispute Notice was provided to any party or such longer period as may be
agreed by the parties in writing. Unless otherwise agreed by the parties, the mediator shall be
disqualified from serving as arbitrator in the case. Notwithstanding any contrary rules promulgated by
the AAA, the following shall apply to all Arbitration actions:
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The Federal Rules of Evidence shall apply in all cases;
The parties shall be entitled to all discovery rights permitted by the Federal Rules of Civil
Procedure;
The parties shall be entitled to bring motions under Rules 12 and/or 56 of the Federal Rules of
Civil Procedure;
The arbitration shall occur within one hundred-twenty (120) days from the date on which the
arbitrator is appointed, and shall last no more than five (5) business days;
The parties shall be allotted equal time to present their respective cases, including cross-
examinations.
The arbitrator shall not have the power to alter, modify, amend, add to or subtract from any provision of
the Independent Business Owner Agreement, or to rule upon or grant any extension, renewal or
continuance of the Independent Business Owner Agreement. Moreover, the arbitrator shall not have
the power to award special, incidental, indirect, punitive, exemplary, or consequential damages of any
kind or nature, however caused.
All communications, whether verbal, written or electronic, in any negotiation, mediation or arbitration
action shall be treated as confidential and those made in the course of negotiation or mediation,
including any offer, promise or other statement, whether made by any of the parties, their agents,
employees, experts, or attorneys, or by the mediator or any JAMS employee, shall also be treated as
compromise and settlement negotiations for purposes of applicable rules of evidence and shall be
inadmissible for any purpose, including impeachment, in any arbitration or other proceeding involving
the parties, provided that evidence that is otherwise admissible or discoverable shall not be rendered
inadmissible or non-discoverable as a result of its use in negotiation or mediation.
The costs of negotiation, mediation, and arbitration, including fees and expenses of any mediator,
arbitrator, JAMS, the American Arbitration Association, or other persons independent of all parties
acting with the consent of the parties to facilitate settlement, shall be shared in equal measure by the
Independent Designer, on the one hand, and Origami Owl and any Related Parties involved, on the
other. The parties shall bear their own legal fees and expenses of negotiation, mediation and
arbitration.
Although the Independent Business Owner Agreement is made and entered into between an
Independent Designer and Origami Owl, Origami Owl’s affiliates, owners, members, managers and
employees (“Related Parties”) are intended third-party beneficiaries of the Independent Business
Owner Agreement, including this agreement to negotiate, mediate and arbitrate. The parties
acknowledge that nothing in these policies is intended to create any involvement by, responsibility of,
or liability of the Related Parties with respect to any dealings between an Independent Designer and
Origami Owl, and the parties further acknowledge that no provision of the Independent Business
Owner Agreement shall be argued by any party to constitute any waiver by the Related Parties of any
defense which the Related Parties may otherwise have concerning whether they can properly be made
a party to any dispute between an Independent Designer and Origami Owl.
Any party may seek specific performance of this Section and any party may seek to compel each other
party to comply with the provisions of this Section by petition to a court of competent jurisdiction in the
State of Arizona. The pendency of a mediation shall not preclude a party from seeking provisional
remedies in aid of the arbitration from a court of appropriate jurisdiction in the State of Arizona, and the
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parties agree not to defend against any application for provisional relief on the ground that a mediation
is pending. The prevailing party in any proceeding enforcing the provisions of this Section shall be
entitled to recover from the other party the reasonable attorneys’ fees and costs incurred by the
petitioning party in obtaining the requested relief. If any portion of this Section is held to be
unenforceable for any reason, the remainder shall remain in full force and effect.
Nothing in this Section shall preclude any party from seeking interim or provisional relief concerning
the Dispute, including a temporary restraining order, a temporary or preliminary injunction, or an order
of attachment, either prior to or during negotiation, mediation or arbitration. Without limiting the
foregoing, pending resolution of any Dispute subject to arbitration, Company is authorized to seek
injunction or temporary restraining order against the Independent Designer in connection with or
arising out of this agreement, including but not limited to (i) restraining any unauthorized disclosure or
use of confidential information, (ii) restraining any unauthorized solicitation of any Independent
Designer, Company employee or Customer, or (iii) any anticipated breach of this Agreement or
Company policies and procedures by Independent Designer (each of these shall be referenced to
herein as an “Injunction”). Such injunction may be heard and determined by the courts of the Province
or Territory in Canada of Company choosing. Independent Designer irrevocably and unconditionally
submits to the personal jurisdiction of the courts of the Province or Territory in Canada of Company
choosing for Injunctions, and all Injunctions may be heard and determined in such court.
12.3.4 Governing Law, Jurisdiction and Venue
Jurisdiction and venue of any matter not subject to arbitration shall lie exclusively in Maricopa
County, State of Arizona. The Federal Arbitration Act shall govern all matters relating to
arbitration. The laws of the State of Arizona shall govern all other matters relating to or arising
from the Agreement without regard to principles of conflicts of laws.
SECTION 13: PAYMENTS
13.1 Returned Cheques
All cheques returned by an Independent Designer’s bank for insufficient funds (NSF) or non-successful direct
deposit transactions due to incorrect information will be resubmitted for payment. A twenty-five dollar ($25.00)
returned cheque/incorrect direct deposit information fee will be charged to the account of the Independent
Designer.
After receiving a returned cheque from a customer or an Independent Designer, all future orders must be paid
by credit card, money order or cashier’s cheque. Any outstanding balance owed to Origami Owl by an
Independent Designer for NSF cheques and returned cheque fees will be withheld from subsequent Bonus and
Commission payments.
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13.2 Chargebacks
If an Independent Designer and/or customer charges back an order without the return of products, Origami Owl
has the right to terminate that Independent Designer's account without notification. If an Independent Designer
and/or customer returns product and charges back an order due to a delay in the processing of a refund, the
Independent Designer and/or customer will be required to contact their merchant and request a reversal of the
chargeback in order for the Independent Designer to maintain her or his position in Origami Owl.
13.3 Sales Taxes
Origami Owl is required to charge sales tax on all purchases made by Independent Designers and customers
and remit the taxes collected to the respective jurisdictions. Accordingly, Origami Owl will collect and remit
sales taxes on behalf of Independent Designers based on the suggested retail price of the products according
to applicable tax rates in the province/territory to which the shipment is destined. If an Independent Designer
has submitted and Origami Owl has accepted a current Sales Tax Exemption (Re-Sale) Certificate, albeit
permanent or temporary, and a Sales Tax Registration License, sales taxes will not be added to the invoice
and the responsibility of collecting and remitting sales taxes to the appropriate authorities shall be the
responsibility of the Independent Designer. Exemption from the payment of sales tax is applicable only to
orders which are shipped to a province / territory for which the proper tax exemption papers have been filed
and accepted.
Applicable sales taxes will be charged on orders that are drop-shipped to another province / territory. ANY
SALES TAX EXEMPTION ACCEPTED BY ORIGAMI OWL IS NOT RETROACTIVE.
The sales tax collected by the Independent Designer from inventory sold at but not limited to, Jewelry Bars,
events or person-to-person, is considered an offset to the initial sales tax paid by the Independent Designer to
Origami Owl upon original purchase.
Origami Owl has entered into an agreement with all local jurisdictions to administer sales taxes on behalf of its
Independent Designers. The terms of these agreements require Origami Owl to pre-collect the applicable sales
tax based on the suggested retail price of taxable products and services and ship-to-address. All taxes
collected are remitted to the proper jurisdiction.
Independent Designers who do not collect the identical sales tax pre-collected by Origami Owl are required to
file a Sales Tax Adjustment form (Check with your local jurisdiction for the correct form). We suggest that this
form be filed annually.
SECTION 14: INDEPENDENT DESIGNER RESCISSION AND TERMINATION
PERIOD
14.1 Rescission Period
An Independent Designer may cancel her or his Independent Business Owner Agreement, without penalty or
obligation, at any time by providing notice as provided herein. If an Independent Designer cancels, any
payments made by her or him under the Designer Agreement will be returned within ten (10) business days
following receipt by Origami Owl of the Independent Designer’s cancellation notice. If an Independent Designer
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cancels, she or he must make available to Origami Owl, in substantially as good condition as when received,
any goods delivered to the Independent Designer under the Independent Business Owner Agreement. To
cancel the transaction, the Independent Designer must email, mail or deliver a signed and dated copy of the
Notice of Cancellation (located on the bottom of the Independent Business Owner Agreement) to Origami Owl’s
corporate offices no later than 11:59 p.m. Central Time of the third (3rd) business day after the submission
date.
14.2 Termination of the Independent Business Owner Agreement
As long as an Independent Designer remains active and complies with the terms of the Independent Business
Owner Agreement including these Policies and Procedures, Origami Owl shall pay Commissions and Bonuses
to such Independent Designer in accordance with the Career Plan. Following an Independent Designer’s
nonrenewal of her or his Independent Business Owner Agreement, termination due to inactivity, or voluntary or
involuntary termination of an Independent Business Owner Agreement (all of these methods are collectively
referred to as “Termination”), the former Independent Designer shall have no right, title, claim or interest to the
marketing Organization/Downline which she or he operated, or any Commission or Bonus from the sales
generated by the Organization. An Independent Designer whose business is canceled will lose all rights as an
Origami Owl Independent Designer. This includes the right to sell Origami Owl products and services and the
right to receive future Commissions, Bonuses or other income resulting from the sales and other activities of
the Independent Designer’s former Downline sales Organization. In the event of Termination, Independent
Designers agree to waive all rights they may have, including, but not limited to, property rights to their former
Downline Organization and to any Bonuses, Commissions or other remuneration derived from the sales and
other activities of her or his former Downline Organization.
Following an Independent Designer’s Termination of her or his Independent Business Owner Agreement, the
former Independent Designer may not hold herself or himself out as an Origami Owl Independent Designer and
shall not have the right to sell Origami Owl products or services.
Origami Owl has the right to offset any amounts owed by an Independent Designer to Origami Owl from
Commissions or other compensation due to the Independent Designer. An Independent Designer whose
business is terminated shall receive Commissions and Bonuses only for the last full pay period she or he was
active prior to cancellation (less any amounts withheld during an investigation preceding an involuntary
Termination).
Upon Termination (voluntary or involuntary), the Independent Designer:
Must immediately cease all activities as an Independent Designer, including removing and
permanently discontinuing the use of trademarks, service marks, trade names and any signs,
labels, stationery or advertising referring to or relating to any Origami Owl product, plan or
programs on all social media sites
Loses rights to all her or his Downline and position in the Career Plan and all future
Commissions and earnings resulting therefrom.
Must take all action reasonably required by Origami Owl relating to its materials and protection of
its confidential information and intellectual property.
Must return all unused products purchased from Origami Owl. If products are not returned and
Origami Owl becomes aware of a terminated Independent Designer participating in the sale of
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such products, Origami Owl reserves the right to take legal action to protect the integrity of
Origami Owl’s business interests.
May not solicit, recruit, approach, contact or discuss with any current or active Origami Owl
Independent Designer the opportunity to join another direct sales organization, as set forth above
in these Policies and Procedures.
14.2.1 Termination Due to Inactivity
If an Independent Designer fails to personally generate at least two hundred fifty ($250) dollars in
Personal Volume in whole or in part during a rolling six (6) full calendar month period, her or his
Independent Business Owner Agreement may be terminated due to inactivity and that Independent
Designer will no longer be considered an Eligible Designer.
In the event of a personal or family illness or emergency the Independent Designer can contact the
Career and Guideline Support Team ([email protected]) and request a waiver (which
will be evaluated on a case-by-case basis by Origami Owl). To be considered for an extension of the
account active status, “approved leave” waivers must be requested at the time the hardship occurs.
Extensions will not be granted retroactively. Upon receipt by Origami Owl of appropriate health
documentation from the Independent Designer, her or his status will immediately be reactivated.
14.2.2 Military Deployment
Military personnel shall be exempt from meeting their Personal and Team Volume quotas for the
duration of the deployment and for three (3) full calendar months thereafter. Military personnel shall
also be exempt from meeting their Personal and Team Volume quotas during the duration of their
participation in Initial or Advanced Individual Training (AIT).
If Origami Owl approves the Independent Designer’s request, her or his Downline will roll up to the first
Level of her or his Mentor and she or he will not receive Commissions or Bonuses during deployment.
Upon her or his return to the U.S., she or he will be returned to active status if she or he submits an
order of at least ninety-nine ($99) in Personal Volume. When she or he regains active status, the
previous Downline will be transferred back to her or him. To request a military leave, an Independent
Designer should contact the Career and Guideline Support Team (CGSupport@OrigamiOwl.com) so
that Origami Owl can put the account on a temporary hold status.
14.2.3 Medical or Other Personal Hardship Leave
Independent Designers shall be exempt from meeting their Personal and Team Volume quotas for the
duration of an approved medical or other personal leave for up to three (3) full calendar months.
If Origami Owl approves the Independent Designer’s leave request, and the leave extends beyond
three (3) calendar months, her or his Downline, may, in the sole and absolute discretion of Origami
Owl, roll up to the first Level of her or his Mentor and, in such case, she or he will not receive
Commissions or Bonuses during a medical or other personal leave. Upon her or his return from an
approved medical or other personal leave, she or he will be returned to Active status if she or he
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submits an order of at least ninety-nine (99) in Personal Volume. When she or he regains Active
status, the previous Downline will be transferred back to her or him. To request a medical or other
personal leave, an Independent Designer should contact the Career and Guideline Support Team
([email protected]) so that Origami Owl can put the account on a temporary hold status.
14.2.4 Termination Due to Non-renewal
An Independent Designer may voluntarily terminate her or his Independent Business Owner
Agreement by failing to renew the Independent Business Owner Agreement. In addition, Origami Owl
reserves the right in its sole discretion to elect not to renew an Independent Business Owner
Agreement.
14.2.5 Voluntary Cancellation
An Independent Designer has a right to cancel her or his Independent Business Owner Agreement at
any time, regardless of reason. Independent Designers must contact the Designer Care or Career and
Guideline Support Team to receive the Termination form. Termination forms must be submitted via
email to the Career and Guideline Support Team (CGSupportCAN@OrigamiOwl.com) or in writing to
Origami Owl at its principal business address. The email or written notice must include the
Independent Designer’s signature, printed name, address and Independent Designer ID Number.
14.2.6 Involuntary Termination
Involuntary termination shall be effective on the date on which written notice is mailed, emailed, faxed
or delivered by an express courier, to the Independent Designer’s last known, email address, fax
number, or mailing address on file with Origami Owl, or when the Independent Designer receives
actual notice of termination, whichever occurs first. An Independent Designer who involuntarily
terminates is not eligible to later reapply to become an Independent Designer.
14.2.7 Miscellaneous Cancellation or Termination Provisions
An Independent Designer who terminates (either voluntarily or involuntarily) remains responsible for
fulfilling all outstanding obligations (including but not limited to, any products or refunds due the
customer) before her or his status will be officially canceled and terminated.
Origami Owl reserves the right to terminate all Independent Business Owner Agreements upon thirty
(30) days written notice in the event that it elects to: (1) cease business operations; (2) dissolve as a
corporate entity; or (3) terminate distribution of its products via direct selling.
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SECTION 15: MISCELLANEOUS
15.1 Severability
If any provision of the Independent Business Owner Agreement in its current form or as may be amended is
found to be invalid or unenforceable for any reason, only the invalid portion of the provision shall be severed
and the remaining terms and provisions shall remain in full force and effect. The severed provision or portion
thereof, shall be reformed to reflect the purpose of the provision as closely as possible.
15.2 Waivers
Origami Owl retains its right to insist upon compliance with the Independent Business Owner Agreement and
with the applicable laws governing the conduct of a business. No failure of Origami Owl to exercise any right or
power under the Independent Business Owner Agreement or to insist upon strict compliance by an
Independent Designer with any obligation or provision of the Independent Business Owner Agreement shall
constitute a waiver of Origami Owl’s right to demand exact compliance with the Independent Business Owner
Agreement.
The existence of any claim or cause of action of an Independent Designer against Origami Owl shall not
constitute a defense to Origami Owl’s enforcement of any term or provision of the Independent Business
Owner Agreement.
15.3 Entire Agreement
The Independent Business Owner Agreement includes these Policies and Procedures and the Origami Owl
Career Plan, constituting the entire Agreement of the parties with respect to its subject matter. The
Independent Business Owner Agreement supersedes all previous or contemporaneous agreements,
negotiations, representations and promises between the parties, written or verbal, regarding the subject matter
of the Independent Business Owner Agreement. There are no verbal or written collateral representations,
agreements or understandings except as specifically set forth in the Independent Business Owner Agreement,
these Policies and Procedures and the Origami Owl Career Plan.
15.4 Notices
Except as otherwise expressly set forth in the Independent Business Owner Agreement, all notices required or
permitted by the
Independent Business Owner Agreement shall be in writing, and sent to the party to be notified by registered or
certified mail, or delivered in person, and shall be deemed effective upon receipt. Notices to an Independent
Designer shall be sent to the address submitted on the Independent Business Owner Agreement or updated
Independent Designer profile. Notices to Origami Owl shall be sent to Origami Owl, LLC, 450 North 54
th
Street,
Chandler, Arizona 85226.
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SECTION 16: DEFINITIONS
Account Home Page - The Account Home Page is a web portal that contains online business tools and
information pertinent to Origami Owl Designers.
Achieved or Career Title - The highest level an Independent Designer has achieved in the Career Plan at any
time while remaining an Active Designer.
Active Independent Designer – An Independent Designer who satisfies the minimum Personal Volume
requirement as set forth in the Career Plan is an “Active Designer.”
Advancement Bonus – Independent Business Owners are paid the Advancement Bonus when they achieve
rank of Team Leader or above for the first time. The Advancement Bonus is also paid to a Mentor whose direct
Designer advances to Team Leader for the first time For details regarding Advancement Bonus amounts and
qualifications, please refer to the Career Plan
Agreement - The contract between Origami Owl and each Independent Designer that collectively refers to the
Origami Owl Independent Business Owner Agreement, these Policies and Procedures and the Origami Owl
Career Plan, all in their current form and as amended by Origami Owl at its sole discretion.
Annie - A Designer who enrolls without a Mentor or Sponsor (also referenced as an “Orphan”).
Approved Personal Website - An Independent Designer’s Origami Owl–approved personal website that is
hosted on non–Origami Owl servers and has no official direct affiliation with Origami Owl.
Bonus – Independent Designers who have met qualification requirements in the Career Plan will be eligible for
monthly Bonuses earned on the sales volume of their Team, with such Bonuses including: Personal
Sponsoring Bonuses; Mentoring Bonuses; Director Generation Bonuses; and Advancement Bonuses. For
details regarding specific Bonus requirements, please refer to the Career Plan.
Calendar Month – A Calendar Month or business month refers to the time period beginning at 12:00 midnight
CT on the first calendar day of the month and extending until 11:59 p.m. CT on the last calendar day of the
month;
Career and Guideline Support Team – The Career and Guideline Support Team is located at Origami Owl’s
corporate office. They may be reached through the contact form on Origami Owl's website (by selecting
“Policies & Procedures” at https://www.origamiowl.com/contact) or via email directly at
Designers to assist with development and growth of their businesses in compliance with these Policies &
Procedures.
Career Plan - This is the plan that outlines how Independent Designers earn money through personally selling
products and as a result of sales made by those on their Team of other Independent Designers.
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Care Team – The Care Department at Origami Owl’s corporate offices. They may be reached through the
contact form on Origami Owl's website and are responsible for assisting with all Independent Designers’
business needs. Phone 888-491-0331.
Direct Independent Designer – Any Independent Designer who is in Level 1 on the Team of another
Independent Designer, including any Independent Designer who is personally sponsored, inherited, or was
otherwise placed in the Level 1 Team.
Direct Team Leader – Any Independent Designer in the Level 1 of another Independent Designer who
achieved the Paid-As Title of Team Leader or above while in the other Independent Designer’s Level 1 Team.
Roll-ups may count as Direct Team Leaders for purposes of the Career Plan if the advancement to Team
Leader occurs while the new Team Leader is Mentored by the Independent Designer needing the Direct Team
Leader for a Career Plan qualification. Alternatively, if an Independent Designer already achieved an
advancement to Team Leader prior to being rolled-up, such Independent Designer will count as a Direct Team
Leader to the Independent Designer whom they rolled up to upon achieving the next level of advancement in
the Career Plan. Any Independent Designer who was once a Team Leader (Paid-As Title or Career) who
becomes inactive but then becomes a Team Leader again (regardless of whether they have rolled-up to a new
Mentor) will count as a Direct Team Leader when the title is regained.
Director Generation Bonus – The Director Generation Bonus is paid to Directors, Senior Directors and
Executive Directors on volume produced by Directors on their Team (even those below Levels 1-4). For details
regarding Director Generation Bonus amounts and qualifications, please refer to the Career Plan.
Downline – All other Independent Designers under an Independent Designer's genealogy.
Downline Genealogy – Origami Owl’s overall organizational structure that indicates where Independent
Designers are assigned to be mentored.
Generation – When an Independent Designer in the Downline of another Independent Designer achieves a
Paid-As Title of Director or above according to the Career Plan, a new Generation is created. The new
Generation then includes the new Director and her or his Downline down to the next Paid-As Director in the
lineage or to the last level of Independent Designers.
Hostess/Host - A person who agrees to host a Jewelry Bar for an Independent Origami Owl Designer.
Household - One or more people who live in the same dwelling are considered a Household (this may consist
of a single family or some other grouping of people residing in the same residence).
ID Number – The identification number assigned to an Independent Designer by Origami Owl for all Origami
Owl identification purposes.
Inactive Independent Designer – An Independent Designer who fails to achieve 99 Personal Volume in a
given month is an “Inactive Designer.” For details regarding specific Personal Volume requirements, please
refer to the Career Plan.
Independent – This is a term that must be used to describe every Independent Designer. The term identifies
an Independent Designer as an independent businessperson working with, not an employee of Origami Owl.
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Indirect Independent Designer – This term refers to those Independent Designers who are below Level 1 on
the Downline of another Independent Designer.
Indirect Team Leader - Any Independent Designer who has achieved the rank of Team Leader or higher prior
to being assigned to the Level 1 Team of another Independent Designer, as well as all other Team Leaders on
Levels 2-4.
Jewelry Bar – Display of Origami Owl products presented by an Independent Designer at an event or home
party.
Level – The layers of Downline Independent Designers in a particular Independent Designer’s Team. This term
refers to the relationship of an Independent Designer relative to a particular Upline Independent Designer. The
Level is determined by the number of Independent Designers between them who are related by Mentor. For
example, if A mentors B, who mentors C, who mentors D, who mentors E, then E is on A’s fourth Level.
Mentor – The Independent Designer who is directly above another Independent Designer on a Team.
Mentor Bonus – The Mentor Bonus is paid to qualifying Independent Designers on volume produced by Levels
1-4 of their Team. For details regarding Mentor Bonus amounts and qualifications, please refer to the Career
Plan.
Origami Owl Starter Kit –A selection of Origami Owl products, training materials and business support
literature that each new Designer is required to purchase, except in any state where it may be prohibited.
Personal Volume is not generated on the purchase of a basic Starter Kit.
Orphan - A Designer who enrolls without a Mentor or Sponsor (also referenced as an “Annie”).
Paid-As Title - Refers to the rank at which an Independent Designer is qualified to earn Bonuses during the
current pay period.
Personally Sponsored Bonuses – An Independent Designer qualifies to receive a Personally Sponsored
Bonus based off their Level 1 Team member’s volume produced in either of the following two (2)
circumstances:
1. An Independent Designer rolled up to a Level 1 prior to February 1, 2016 (and is therefore
grandfathered); and/or
2. An Independent Designer is Personally Sponsored into the Origami Owl business, regardless of who is
assigned as the Mentor for such new Independent Designer.
Personally Sponsored Designer – This term refers to any Independent Designer who has been personally
sponsored into the Origami Owl business by another Independent Designer. This term does not include
Independent Designers who are inherited through a roll-up, but does include Annies assigned to a Mentor.
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Personally Sponsored Qualified Designer – A Personally Sponsored Designer who has achieved a monthly
minimum of 75 PV in any given month. For details regarding specific Personal Volume requirements, please
refer to the Career Plan. In addition to being personally sponsored, Willing Beauty Advisors must also be in the
Mentor tree level 1-4 to count as a Personally Sponsored Qualified Beauty Advisor.
Personal Volume (PV) – PV stands for Personal Volume. It is a point value assigned to each commissionable
product sold and may vary according to country. Business supplies and Hostess rewards are not assigned
Personal Volume.
Qualifications for Commissions and Bonuses – In order to qualify for Commissions and Bonuses under the
Origami Owl Career Plan, an Independent Designer must meet all requirements as set forth in the Career Plan
and must be in good standing with the Independent Business Owner Agreement terms as well as the Policies
and Procedures.
Qualified Designer – An Independent Designer who achieves all requirements for a specific promotional offer
or incentive promoted by Origami Owl.
Ready, Set, SOAR! Bonus - The Ready, Set, SOAR! Bonus is paid to Mentors and their Direct Designers
when the Direct Designer advances in rank to Team Leader within the qualification period (which is the
enrollment month plus the three full calendar months that immediately follow). For details regarding Ready, Set,
SOAR! Bonus amounts and qualifications, please refer to the Career Plan.
Recruit – For purposes of Origami Owl’s Conflict of Interest Policy, the term “Recruit” means the actual or
attempted solicitation, enrollment, encouragement or effort to influence in any other way, either directly,
indirectly or through a third party, another Origami Owl Independent Designer or customer to enroll or
participate in another multilevel marketing or direct sales opportunity.
Re-Enrollment – When an Independent Designer’s account has been voluntarily cancelled or deactivated, or
has had no activity (0 Personal Volume) for six (6) or more consecutive months, she or he may request Re-
Enrollment as an Independent Designer as long as at least six (6) full calendar months have passed since the
deactivation or inactivity date. Independent Designers who re-enroll after six (6) full calendar months are
considered new Designers and must purchase a Starter Kit. The Independent Designer’s enrollment date will
be reset as of the date of Re-Enrollment and she or he will be eligible to participate in new Designer incentives.
Reinstatement – When an Independent Designer’s account has been voluntarily cancelled or deactivated, she
or he may request Reinstatement as an Independent Designer within six (6) full calendar months of the
deactivation date. An Independent Designer who has requested Reinstatement will be placed with her or his
previous Mentor and Personal Sponsor and will not be eligible for reassignment to a new Mentor. She or he will
not be entitled to purchase a Starter Kit. An Independent Designer who has been reinstated will not be eligible
to participate in new Designer incentives. A Reinstatement fee may be charged in Origami Owl’s sole and
absolute discretion.
Replicated Website – A website provided by Origami Owl to Independent Designers that utilizes website
templates developed by Origami Owl.
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Resalable – Products shall be deemed Resalable if each of the following elements is satisfied: the items are
unused; the packaging and labeling are current and have not been altered or damaged; the items and their
packaging are in condition such that it is commercially reasonable to sell the items at full price; and the items at
the time of purchase were not identified as non-returnable, discontinued or seasonal products or subsequently
are not discontinued at the time of return.
Retail Sales Commission – The Retail Sales Commission (or “Commission” as used in these Policies &
Procedures) is the profit earned by an Independent Designer for retail sales made to Retail Customers. The
Retail Sales Commission is the difference between the retail price charged to Retail Customers and the
wholesale price charged to an Independent Designer.
Retail Sales – Sales to a Retail Customer at the then current suggested retail price.
RMA (Return Merchandise Authorization) Form - Document required in order to return defective or damaged
products. Independent Designers who wish to return an item for either a refund or replacement must request a
RMA label from Origami Owl’s Care Team. Any returns sent without an RMA will be returned to sender at the
cost of the sender.
Social Media – Any type of online media that invites, expedites or permits conversation, comment, rating
and/or user-generated content, as opposed to traditional media, which delivers content but does not allow
readers/viewers/listeners to participate in the creation or development of content or to comment or respond to
content. Examples of social media include, but are not limited to, blogs, chat rooms, Facebook, Twitter,
LinkedIn, Pinterest, Instagram and YouTube.
Sponsor - The Independent Designer under whom a new Independent Designer is enrolled in the system. The
Sponsor is the Independent Designer who introduces the new Independent Designer to the Company and/or
product.
Team – An Independent Designer and her or his Downline Independent Designers on Levels 1-4.
Team Volume - The cumulative Personal Volume for an Independent Designer and her or his Team down
through Level 4. Team Volume requirements set out in the Career Plan must be produced in any given
Calendar Month. For details regarding specific Team Volume requirements, please refer to the Career Plan.
Termination -– An Independent Designer’s nonrenewal of her or his Independent Business Owner Agreement,
termination due to inactivity, or voluntary or involuntary termination of an Independent Business Owner.
Total Team Leaders – As used in the Career Plan, this term refers to all Direct Team Leaders in an
Independent Designer’s Team as well as any others with a Paid-As Title of Team Leader or above in Levels 1-
4 of that Independent Designer’s Team.
Upline – This term refers to the Independent Designer(s) above a particular Independent Designer in the
genealogy up to Origami Owl. It is the genealogy that links any particular Independent Designer to Origami
Owl.
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Voluntary Cancellation - The closure of an Independent Designer’s business. An Independent Designer may
voluntarily request to cancel their Designer Account. Canceled Independent Designers cannot qualify for
Commissions or Bonuses during the period in which they are canceled.
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EXHIBIT A
TELEMARKETING RULES
A. RULES APPLICABLE TO TELEPHONE AND FAX
The Canadian federal government operates a national Do-Not-Call registry that requires businesses to
refrain from calling customers who register on the national “Do-Not-call” list (DNCL). You are
prohibited from placing unsolicited telemarketing calls to customers that make a do-not-call request in
one of two ways:
1. the customer can register his or her telephone number on the national DNCL
2. the customer can ask the caller directly not to be called again
There are significant penalties associated with calling a customer after a do-not-call request has been
made. Accordingly, when calling customers to offer or sell Company products, these procedures
should be followed.
Exceptions to the National Do-Not-Call List
Subject to the ‘Important Note’ below, you are permitted to call customers that have registered their
telephone numbers on the national DNCL, provided:
A. You have an “existing business relationship” with such person, meaning customers who:
i. have purchased something from you within the last 18 months, or
ii. have made an inquiry about Company products or the Company opportunity within the last 6
months, or
iii. have a written contract with Company currently in existence or that expired within the last 18
months, or
iv. You have obtained express written permission from the customer to make such calls.
Important Note: If customers in any of these categories above request that they not be called, YOU
MUST COMPLY WITH SUCH REQUEST.
Cold Calls to Customers Not Within an Exception Category
If you call a person who has registered their telephone number on the DNCL, you have violated
Canadian federal law. Customers who have registered on the DNCL who still receive telemarketing
calls will be able to file a complaint against you with the Canadian Radio-television
Telecommunications Commission (CRTC). Violators of the DNCL registry rules will be subject to a fine
of up to $15,000 per violation. It is your responsibility to ensure you do not call customers who have
been registered on the DNCL for more than 31 days. The 31 days will provide a grace period to allow
you time to update your telemarketing lists.
In addition to subscribing to the national DNCL, you are still required to maintain your own do-not-call
list and to honor a customer's request not to be called. You must not sell, rent, lease or publish the list
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or disclose any portion of the list to an individual outside your organization, including affiliates. You will
be required to pay a fee to subscribe to the DNCL.
Recommendations:
Limit business-generating telephone calls to former customers and prospective recruits who fall within
the “exception” categories identified above.
Maintain a database for any customer or prospective recruit that has requested that you not call them
again. Once a name and telephone number is entered into this database, it must be maintained for a
period of at least 3 years.
B. OTHER CRTC TELEMARKETING RULES YOU NEED TO COMPLY
WITH
In addition to the new DNCL rules, you must also abide by the following CRTC rules.
Contacting Customers
1. Telephone Calls:
a) Calling hours are restricted to weekdays (Monday to Friday) between 9:00 AM and 9:30 PM and
weekends (Saturday and Sunday) between 10:00 AM and 6:00 PM. Restrictions hours refer to the
time zone of the customer receiving the telephone calls.
b) At the beginning of a call you:
I. Must identify your name, corporate name and/or trade name
II. Must provide the purpose of the call
III. Upon request you must provide a local or toll-free number allowing the customer access to
speak to an employee or other representative of yours;
IV. Must provide the name and address of an employee or other representative of yours, to whom
the customer can write.
c) The telephone call shall be answered either by a live operator or a voicemail system to take
messages for the customer. The voicemail must inform customers that their call will be returned
within three (3) business days.
d) You must return customer's call within three (3) business days.
e) You must display the originating calling number or an alternate number where the call originator
can be reached (except where the number display is unavailable for technical reasons).
f) Sequential dialing is prohibited.
g) Random dialing and calls to non-published numbers are permitted, except to numbers that are
registered on the national DNCL; are emergency lines; and are associated with healthcare
facilities.
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h) Your own do not call list must be maintained and remain active for three (3) years effective within
thirty-one (31) days from the date of the customer's do not call request.
i) A customer's request not to be called that is made during the telemarketing call shall be processed
at that time. The customer shall not be asked to call elsewhere to make their request.
j) If you use a predictive dialing device to initiate a call, you shall not exceed, in any calendar month,
a five (5) percent abandonment rate. You shall maintain records of actual abandonment rates for a
period of three (3) years from the date each monthly record is created.
2. Automatic Dialing and Announcing Devices (ADADs) Prohibited:
ADADs are equipment that store and dial telephone numbers automatically. They are typically used alone
or with other devices to deliver a pre-recorded or synthesized voice message to the telephone number
called. Use of ADADs in connection with your Company business is strictly prohibited.
C. APPLICABLE PROVISIONS OF THE CANADIAN COMPETITION ACT
You must also comply with the following provisions contained in this Canadian legislation:
No person shall engage in “telemarketing” (which term includes promoting the supply of use of products or
promoting any business interest) unless:
a) Disclosure is made, in a fair and reasonable manner at the beginning of each telephone
communication, of the identity of the person on behalf of whom the communication is made, the nature
of the product or business interest being promoted and the purposes of the communication.
b) Disclosure is made, in a fair, reasonable and timely manner, of the price of any product whose supply
or use is being promoted and any material restrictions, terms or conditions applicable to its delivery
No person who engages in telemarketing shall make a representation that is false or misleading
D. FAX RULES (INCORPORATING ADDITIONAL CRTC REQUIREMENTS)
Independent Designers may not use a “blast fax” or similar program or service to send messages by fax.
Independent Designers only may send fax messages to individuals with whom the Independent Designer
has an existing business relationship (“EBR”) and to any individuals that have provided their prior express
written permission to receive fax messages from the Independent Designer.
All faxes sent to those with whom the Independent Designer has an EBR are subject to the following rules:
a) The Independent Designer must obtain the recipient's fax number either through the recipient's
voluntary communication of such number, within the context of the EBR, or from a directory,
advertisement or site on the Internet to which the recipient voluntarily agreed to make available his
or her fax number for public distribution.
b) Faxes must include a clear and conspicuous notice on the first page that the recipient may opt-out
of receiving any further fax advertisements from the Independent Designer (“Do-Not-Fax request”).
c) Faxes must include a domestic contact telephone number where the sender can be reached as
well as a fax machine number for the recipient to transmit a Do-Not-Fax request.
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d) Faxes must include at least one cost-free mechanism that the recipient can use to transmit a Do-
Not-Fax request to the Independent Designer, such as a Web site address, email address, or toll-
free number.
e) Independent Designers must accept and process Do-Not-Fax requests 24 hours a day, 7 days a
week, and all requests must be honored fully within 30 days.
All faxes must include, at the top of the first page of the fax in font size 12 or larger:
f) the date and time the fax is sent;
g) the identity of the sender (which must be the Independent Designer’s personal or company name);
and
h) the telephone number of the sending fax machine and of the Independent Designer
Calling hours are restricted to weekdays between 9:00AM and 9:30PM and weekends between
10:00AM and 6:00PM. Restrictions refer to the time zone of the called party. DO NOT FAX lists are to
be maintained by the calling party and remain active for three years. The sender must give a unique
registration number to all persons who request to be added to the do not FAX list. Names and
numbers must be added within 7 days of the called party’s request. Sequential dialing is not permitted
and fax calls are not permitted to emergency lines or healthcare facilities.
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EXHIBIT B
IMPORTANT CONTACTS
Contact Email or Website Link Phone
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EXHIBIT C
CAREER PLAN OVERVIEW
