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Engagement must be nurtured through frequent, meaningful worker contact. The very act of
assessment also serves to reinforce engagement – as parents are asked to share their stories and
workers demonstrate empathy and care in response, trust is built. This trust builds rapport and
provides the best foundation for effective ongoing case planning.
Stakeholders interviewed through the CFSR report that some agencies contract out an assessment
of parents and, as a result parents, may go months before having any of their needs, their history
or their relationships assessed. Many parents have experienced their own trauma, have been in
foster care themselves as children, or have compounding needs that leave them feeling
overwhelmed. Additionally, CB leadership has met regularly with parents across the country
who have lived experience and expertise to share related to having a child involved with the
child welfare system. These meetings have reinforced the need for robust parental supports and
services to help support parental resiliency, protective capacities, and healing. It is vital that the
child welfare workforce be trained, supported, resourced, and equipped to do the work of
engaging parents and assessing their needs, even if additional outside assessments are needed.
This aspect of case practice is so critical because of its implications for developing a trusting
relationship. Outsourcing assessments completely can prevent effective parental engagement
from occurring which can negatively impact outcomes.
The initial opening of a case is the most critical time for engaging parents. Agencies should
convey to parents that the goal of the agency and court is to keep families safely together, clearly
explain what makes their family home unsafe for their child, and share the steps for how they can
address those safety threats. Agencies should demonstrate in written case plans and through
verbal explanations to parents: 1) why placement is necessary for safety; 2) how foster care will
be used as a support for their family; 3) how the agency and court will ensure that they have
everything that they need to achieve reunification; 4) how changes in the safety of the home will
be assessed; and 5) how family time will be arranged to offer them as much time with their
children as safely possible. That approach of clear communication, focused on what matters
most, indicates to parents that the agency and court are invested in preserving and supporting
their relationship with their child. That can help buffer the grief parents experience due to
separation, which often is displayed as anger toward the child welfare agency. Many parents
have expressed to CB that when agencies approached them as people who love their children, but
are in need of help, rather than treating them punitively and assuming they don’t care about their
children, they were much more receptive to being engaged.
Ensuring high quality legal representation for parents and children is critical to preventing
unnecessary parent child separation, promoting the well-being of children and parents, ensuring
that reasonable efforts
19
and active efforts are made, and achieving all forms of permanency
when a child or youth becomes known or involved with the child welfare system.
20
Research
19
“Reasonable efforts” are a title IV-E agency requirement to obtain a judicial determination that the child welfare agency has
made efforts (1) to maintain the family unit and prevent the unnecessary removal of a child from the home, as long as the child’s
safety is ensured, and (2) to make and finalize a permanency plan in a timely manner (sections 471(a)(15) and 472(a)(2)(A) of the
Act).
20
The CB issued Informational Memorandum ACYF-CB-IM-17-02 that provides details on representation concepts, benefits,
and resources that are helpful for developing or strengthening legal representation programs. See also,Technical Bulletin on
Frequently Asked Questions: Independent Legal Representation for more information.