Leaving Citi
A guide to benefit and equity programs
for Puerto Rico employees terminating
employment for any reason
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This document applies to all Puerto Rico-based employees who work for Citi and
contains important information about what happens to certain Citi compensation
and benefits programs (“Programs” and each a “Program”) at the time your
employment ends as a result of retirement or a voluntary or involuntary termination
of employment. For purposes of this document, your employment ends on your last
day of work or on the last day of any notice period provided to you.
This document summarizes the treatment of your participation in the following
Programs upon your voluntary/involuntary termination of employment:
• Health, insurance, and retirement plans.
• Equity and deferred cash programs.
• Other employee benefits programs.
The Programs described below are subject to change. If there’s a conflict between
the information contained in this document, or any written or oral communication
by a person representing the Programs, and the applicable Program documentation
or prospectus, the Program documentation or prospectus, as interpreted in the sole
discretion of the relevant Program administrator or Citi, will govern. Citi reserves the
right to amend or terminate any of its plans and coverage Programs at any time.
For purposes of this document, “Citi” refers to Citigroup Inc. and its subsidiaries and their affiliates. Citi reserves
the right to change or to discontinue any or all of the compensation and benefits programs described here at
any time. No statement in this or any other document and no oral representation shall be construed as waiving
this right. The Program administrator has the sole discretion to interpret all of the provisions of each Program
described here, including the discretion to interpret the terms of eligibility for any of the benefits provided.
Any such interpretation may be relied on only if in writing from the Program administrator.
You can obtain more information about your benefits on the My Total
Compensation and Benefits portal at www.totalcomponline.com. After you
have terminated, you must use the link for inactives beginning with “If you
are not a current employee…” on the login page. Follow the prompts to set up
an account. If you have difficulty logging in, call the technical help desk at
1-888-630-7913 for assistance.
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For equity and deferred cash awards, the “Rule of 60” is specific to each grant
awarded to you. Please see the “Equity and deferred cash award programs” section
for details.
This document is not intended to provide all the details of the Programs. This
document is not a substitute for any Program document, Plan document, Summary
Plan Description (SPD), or prospectus. This document is intended to supplement and
be used in conjunction with such documents.
Not all benefits described in this document apply to expatriate and overseas local
staff employees. If you are an expatriate employee, refer to your Global Mobility
coordinator.
Termination date
As used throughout, “termination date” is the date on which your termination
of employment becomes effective. For a voluntary termination of employment,
the termination date is typically your last day of active service with Citi. If you are
subject to an Employment Termination Notice Policy, then your termination date
is the date that your notice period expires.
If your employment is involuntarily terminated and you are eligible for severance
benefits under the Citigroup Separation Pay Plan (Puerto Rico) (the “Separation
Plan”), consult the Separation Plan found in the appendix of the 2023 Puerto
Rico Employee Handbook or the HR Help Center.
If it’s your intention to leave Citi, you should notify both your supervisor and a
human resources representative as far in advance as possible to allow for the
required paperwork to be completed by your termination date or retirement date
to ensure your employment status is updated in a timely fashion.
Separately, it’s your responsibility to keep your home address and telephone
number up to date on Citi records, even after your termination date, so that
important materials can be delivered to you.
The Rule of 60 is the sum of your age (in full years) plus completed years of service with Citi totaling at least 60.
You must have attained the minimum of age 50 with a minimum of five full years of service. You also must have
been a benefits-eligible employee at the time your employment ended.
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Follow these instructions to update your home address on Citi records:
• If you are still employed and have access to the Citi intranet: Visit Citi For You
from the home page of https://citi.sharepoint.com/. From the Citi For You home
page, access Workday to update your contact details by selecting the
Personal Information Application. Then, under the Change column select
“Contact Information” and “Edit.” Once you update the appropriate
information, select “Submit.”
• If you do not have access to Citi For You, please contact HR Shared Services
through the HR Support Mailbox — HRSSNAM@citi.com.
After you terminate your employment or retire, you can update your
home address by calling the Citi Benefits Center through ConnectOne at
1-800-881-3938. From the ConnectOne “Benefits” menu, choose the “Retiree
Health and Insurance” option. Representatives are available from 8 a.m. to
8 p.m. Eastern time on weekdays, excluding holidays.
From outside the United States and Puerto Rico: Call ConnectOne at
1-469-220-9600. From the ConnectOne “Benefits” menu, choose the “Retiree
Health and Insurance” option. Representatives are available from 8 a.m. to
8 p.m. Eastern time on weekdays, excluding holidays.
If you use a TDD: In Puerto Rico call the Telecommunications Relay Service at
1-866-280-2050 and then call ConnectOne as instructed above.
Is your home address up to date?
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For more information
Item Online resource Phone resource
Active employee
and COBRA
health plans
Citi Benefits Handbook at
https://handbook.citibenefitsonline.com,
available from the Citi intranet and
the Internet
Call the Citi Benefits Center through
ConnectOne at 1-800-881-3938. From
the ConnectOne “Benefits” menu, choose
the “Health and Insurance” option. Citi
Benefits Center representatives are
available from 8 a.m. to 8 p.m. Eastern
time, Monday through Friday, excluding
holidays.
Retiree health
plans
Your Benefits Resources™ (YBR) available
at www.totalcomponline.com, available
from the Citi intranet and the Internet.
After login, click the “Your Benefits
Resources” link on the Contacts page.
Call the Citi Benefits Center through
ConnectOne at 1-800-881-3938. From
the ConnectOne “Benefits” menu, choose
the “Retiree Health and Insurance” option.
Citi Benefits Center representatives are
available from 8 a.m. to 8 p.m. Eastern
time, Monday through Friday, excluding
holidays.
Retirement plans
including 401(k)
and pension
For the Citi Retirement Savings Plan
for Puerto Rico: Citi Benefits at
www.citibenefits.com, or YBR at
www.totalcomponline.com, available
from the Citi intranet and the Internet.
After login, click the “Your Benefits
Resources” link on the Contacts page.
For the Citi Retirement Savings Plan for
Puerto Rico: Call the Citi Benefits Center
through ConnectOne at 1-800-881-3938.
From the ConnectOne “Benefits” menu,
choose the “401(k)” option. Citi Benefits
Center representatives are available from
8 a.m. to 8 p.m. Eastern time, Monday
through Friday, excluding holidays.
For the Citigroup Pension Plan: My
Total Compensation and Benefits at
www.totalcomponline.com, available from
the Citi intranet and the Internet. After login,
click the link to “Citi PensionConnect.”
For the Citigroup Pension Plan: Call the
Citi Pension Center through ConnectOne at
1-800-881-3938. From the ConnectOne
“Benefits” menu, choose the “Pension”
option. Citi Benefits Center representatives
are available from 8 a.m. to 8 p.m. Eastern
time, Monday through Friday, excluding
holidays.
Equity programs
Citi For You at www.citiforyou.citigroup.net:
under “Total Rewards,” select “Compensation.”
Citi For You is available from the Citi intranet
only; you will not have access after your
termination date.
For information about pay and other benefits that are not described in this guide, contact HR and Policy
Administration through ConnectOne.
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Retirement Specialists help
you retire with peace of mind
If you are planning on retiring from Citi and need
help getting started, just call the Citi Benefits Center
through Connect One at 1-800-881-3938. From
the ConnectOne “Benefits” menu, choose “To initiate
retirement” to speak with a retirement specialist. Retirement specialists
recognize that the decisions you face are important and want to make
the process of planning for the future less daunting. They will take all of
your benefit elections over the telephone and help you complete any
required paperwork.
Note: If your retirement specialist is not available when you call, a customer
service representative will schedule an appointment for your retirement
specialist to return your call.
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Health and insurance plans
Upon your retirement or termination of employment, your coverage in
Citi health and insurance benefits programs will end as described below.
You may be eligible to continue some of the benefits in which you are
currently enrolled. However, costs and provisions may be different from
those available to active employees.
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The chart below is meant to provide a brief overview of the changes you may expect when
your employment terminates with Citi. Refer to the information following this chart for
additional information.
Plan
When active
coverage terminates
Continuation
of coverage Other information
Medical (including
prescription drug)
Termination date,
unless you are age 65
or older***
COBRA* or Retiree
Coverage**
Dental Termination date,
unless you are age 65
or older***
COBRA* or Retiree
Coverage**
For additional options for dental
coverage continuation, contact
MetLife regarding TakeAlong
Dental at 1-844-263-8336 or
metlifetakealongdental.com.
Vision Termination date,
unless you are age 65
or older***
COBRA* or Retiree
Coverage**
Work/life and
wellness programs
Termination date Retiree Coverage** Retiree medical plans include
wellness programs.
Short-Term Disability
(STD)
Termination date
unless on approved
disability leave
Coverage continues
if on approved leave
You may qualify for STD benefits under
the commonwealth plan. Contact
your local SINOT office for details.
Long-Term Disability
(LTD)
Termination date
unless on approved
disability leave
Coverage continues
if on approved leave
If you have been enrolled in LTD
coverage for one year and leave
Citi (other than to retire), you can
convert your Citi LTD coverage under
the group policy to an individual
policy within 31 days after your
employment ends.
Group Universal Life
(GUL)
Terminates on
the last day of the
month in which your
employment ends
Participation can
continue
You can continue participation by
making payments directly to the
plan carrier. You will be billed directly
by MetLife after your termination
date unless you notify MetLife you
wish to discontinue coverage. You
will receive information directly from
MetLife with your options on how to
continue coverage.
Continued
Health and insurance plans
*** Eligibility rules for COBRA plan coverage can be found in the “COBRA continuation coverage” section of this document.
COBRA elections must be made within 60 days of your loss of active coverage or, if later, 60 days from the statement date
on the enrollment worksheet sent to you.
*** Eligibility rules for retiree health plan coverage can be found in the “Retiree health plans” section of this document. You must
elect Retiree Coverage within 31 days of your termination date or forfeit your eligibility to do so.
*** If you are 65 or older at the time of termination, your active medical, dental, and vision coverage will continue through the end
of the month in which you retire or terminate your employment with Citi.
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Plan
When active
coverage terminates
Continuation
of coverage Other information
Basic Life & Basic
Accidental Death &
Dismemberment
(AD&D) insurance
Termination date Can convert coverage
to individual policy
You may be able to convert to an
individual policy within 31 days of your
termination date. If you convert to
an individual policy, you must make
payments directly to MetLife, the plan
carrier. Information on how to convert
your coverage will be sent to you after
your active coverage terminates. If you
do not receive this information and
would like to convert this coverage into
an individual policy, contact the Citi
Benefits Center within 31 days of your
termination date.
Supplemental AD&D
insurance
Terminates on
the last day of the
month in which your
employment ends
Can convert coverage
to individual policy
You may be able to convert to an
individual policy within 31 days of
your termination date and make
payments directly to MetLife, the
plan carrier. Information on how to
convert your coverage will be sent
to you after your active coverage
terminates. If you do not receive
information on how to convert your
coverage into an individual policy,
contact MetLife within 31 days of
your termination date.
Business Travel
Accident/Medical
insurance
Termination date May be able to convert
to individual accident
coverage policy
You may be able to convert your
coverage to an individual AD&D policy
within 31 days of your termination
date. If you convert to an individual
policy, you must make payments
directly to Chubb, the plan carrier.
Contact Chubb at 1-800-336-0627
for more information about the
individual policy.
MetLife Legal Plans Termination date Participation can
continue
You can continue coverage up to an
additional 12 months by paying the
full balance of premiums upfront to
MetLife for the number of months
that you would like to retain coverage.
To continue coverage, contact MetLife
Legal Plans at 1-800-821-6400
within 30 days of the date your
coverage ends.
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Medical, dental, and vision care coverage
When coverage ends
Active employee coverage for medical, dental, and vision plans will end at 11:59 p.m.
on your termination date or your retirement date if you are less than age 65. If you are
age 65 or older, active coverage for the medical, dental, and vision plans will continue
through the last day of the month in which your termination date or your retirement
date occurs.
For more information, refer to the “When coverage ends” section of the Puerto Rico
Summary Plan Description (SPD) found under “What’s covered?” on Citi Benefits at
https://handbook.citibenefitsonline.com.
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Coverage after you terminate or retire
You must take action to obtain health care coverage after you terminate or retire from
Citi. Below are your coverage options:
1. Consolidated Omnibus Budget Reconciliation Act of 1985, as amended
(COBRA) – If you are enrolled in the Citigroup Health Benefit Plan (medical,
including prescription drug), the Citigroup Dental Benefit Plan (dental), and/or
the Citigroup Vision Benefit Plan (vision) effective the date of your termination
or retirement, and you were not terminated involuntarily for cause (gross
misconduct), you can continue such coverage, and that of your spouse/civil
union partner/domestic partner and any eligible dependents under COBRA for
up to 18 months at full cost (employee and employer contribution) plus a 2%
administration fee. You will have 60 days from the date your coverage ends (or, if
later, 60 days from the date you are sent your COBRA notice) to enroll in COBRA.
Enrollment is retroactive to your first day following your termination date. See
“COBRA continuation coverage” for more information.
2. Retiree Coverage – Citi offers retiree medical, dental, and vision coverage to
employees who meet the retirement eligibility criteria. Retiree Coverage is
available if you terminate employment on or after January 1, 2008, and
• Your combined age and years of service working for Citi equal 60; and
• You have attained a minimum of age 50 with a minimum of five years of service;
and
• You were eligible to participate in the Citi health plans immediately prior to your
termination date.
If you meet the retirement criteria, you are eligible to enroll you and/or your eligible
dependents in Retiree Coverage. See the “Retiree health plans” section for more
information.
3. Coverage through another source – Depending on your personal situation, you
may have the option to elect coverage through another source (for example, a
spouse’s/civil union partner’s/domestic partner’s employer plan, or a federal
government Health Insurance Exchange).
The decision you make regarding your benefits coverage at this time is final.
Generally, if you elect continued coverage under COBRA, you may not later elect
Retiree Coverage. For more information about each option, refer to the information
on the next page.
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COBRA continuation coverage
The Consolidated Omnibus Budget Reconciliation Act of 1985, as amended (COBRA),
gives employees and their family members who would otherwise lose health care
coverage the right to continue group health coverage for limited periods of time.
If you are enrolled in Citi medical, dental, and/or vision coverage, Citigroup’s
COBRA administrator will automatically mail your COBRA enrollment materials to
your home address.
Allow approximately three weeks after the date your coverage ends for receipt of
COBRA enrollment materials.
Once you are enrolled in COBRA continuation coverage, you can discontinue your
coverage at any time by calling the Citi Benefits Center through ConnectOne at
1-800-881-3938. From the ConnectOne “Benefits” menu, choose “Health and
Insurance,” followed by the “COBRA” option.
If you do not pay your COBRA premiums in a timely manner, your coverage will be
terminated.
Once you discontinue COBRA coverage or coverage is terminated, you cannot
re-enroll.
Note: If you are retirement benefits eligible and choose to elect COBRA, you will
not be able to enroll in retiree health plan coverage through Citi at a later date.
Your decision to forgo retiree health plan coverage through Citi is final.
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Medical, dental, and vision care contact information
General information about
Retiree Coverage
Call the Citi Benefits Center through ConnectOne at 1-800-881-3938.
From the ConnectOne “Benefits” menu, choose the “Retiree Health and
Insurance” option.
The Citi Benefits Center can assist with plan enrollment, coverage
dates, and eligibility for specific plans, receiving ID cards for new plan
enrollments, premiums, and billing.
COBRA information Call the Citi Benefits Center through ConnectOne at 1-800-881-3938.
From the ConnectOne “Benefits” menu, choose the “Health and
Insurance” option, followed by the “COBRA” option.
Health care providers Call the health care plans for questions regarding claims, plan benefits
including how specific procedures will be covered, replacement ID cards,
coordination of benefits with other health plans, and locating providers.
• Call Triple-S Medical Plan at 1-787-774-6098.
• Call Triple-S Dental Plan at 1-787-774-6098.
• Call Aetna Vision at 1-877-787-5354.
A note about your eligibility for retiree health care coverage if your employment
is terminated involuntarily:
Under the current terms of Citi’s retiree health program, you are eligible for access
to medical, dental, and vision care coverage if, as of your termination date, your
combined age and years of service with Citi equal at least 60 and you have attained
age 50 with a minimum of five years of service, and you are benefits-eligible on your
termination or retirement date, regardless of whether you enrolled in medical coverage.
Service is determined under the rules applicable to Citi’s retiree medical program.
If you are involuntarily terminated, and you are eligible for the retiree health plans
program on your termination date: You must choose between electing retiree health
coverage, as currently available, and COBRA. If you elect COBRA, you will not be
able to elect retiree health coverage at a later date. Note: if you are involuntarily
terminated for cause (gross misconduct), you are not eligible for COBRA.
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In addition, if (a) you are eligible for coverage under the Citigroup Separation Pay Plan
(Puerto Rico) due to an involuntary termination, (b) you are projected to meet the Rule
of 60 for retiree health coverage eligibility within 12 months after your termination
date, and (c) you enroll in COBRA immediately following your termination date, you
may elect to participate in Citi’s retiree health program at any of the following times:
• The date you would have met the Rule of 60 for the Citi retiree health program
eligibility had you remained employed;
• If you elected COBRA, at any time during your COBRA continuation period after you
have met the Rule of 60; or
• If you elected COBRA, at the end of such COBRA period.
If you do not enroll in retiree health coverage at or before the end of your COBRA
period, you will waive all rights to future enrollment in the Citi retiree health program.
Alternatively, if (a) you are eligible for coverage under the Citigroup Separation Pay
Plan (Puerto Rico) and (b) you are projected to meet the Rule of 60 for retiree health
coverage eligibility within 12 months after your termination date, but you choose not
to enroll in Citi COBRA coverage upon your termination of employment, you will later
have a one-time opportunity to enroll in the Citi retiree health program at the time
you meet the Rule of 60 for the Citi retiree health program, which are determined as if
you’d remained employed with Citi through such date.
You must elect retiree health coverage by the date indicated in your retiree enrollment
materials, if you are eligible. To elect retiree health coverage, call the Citi Benefits
Center through ConnectOne at 1-800-881-3938. From the ConnectOne “Benefits”
menu, choose the “Retiree Health and Insurance” option to speak with a retirement
specialist. If you do not make a timely election, you will not be able to elect retiree
health coverage at a later date.
For more information about COBRA continuation coverage or retiree medical
coverage, call the Citi Benefits Center through ConnectOne at 1-800-881-3938.
From the ConnectOne “Benefits” menu, choose the “Health and Insurance” option,
followed by the “COBRA” option. You can also refer to the Health and Insurance SPD
for Puerto Rico at https://handbook.citibenefitsonline.com.
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Retiree health plans
Deadline to enroll Within 31 days after your termination/retirement date.
Plan options and costs
The plan options available to you and the cost of coverage are included
in the enrollment package that will be mailed to your home after you
terminate/retire.
Online: Visit Your Benefits Resources (YBR) available at
www.totalcomponline.com, available from the Citi intranet and the
Internet. After login, click the “Your Benefits Resources” link on the
Contacts page. From the YBR home page, select “Life Events,” then
“Retirement,” and look for the option to “Preview Your Health and
Insurance Coverage.”
By phone: Call the Citi Benefits Center through ConnectOne at
1-800-881-3938. From the ConnectOne “Benefits” menu, choose
the “Retiree Health and Insurance” option. Citi Benefits Center
representatives are available from 8 a.m. to 8 p.m. Eastern time,
Monday through Friday, excluding holidays.
Retirees and their eligible dependents who are not yet age 65 are eligible to enroll
in Citi retiree medical (including prescription drug coverage), dental, and/or vision
plans that are similar to health plans offered to Citi’s active employees. Retirees
in Puerto Rico who are Medicare-eligible may enroll in the Triple-S PPO plan with
original Medicare as primary payer and the Triple-S plan as secondary payer.
This means claims for medical care must first be submitted to Medicare and then
to the Triple-S plan. Triple-S will reimburse your medical claims applying the
out-of-network coinsurance schedule to the balance remaining after Medicare
has paid its share for the cost of your medical care.
If you are eligible for both Citi retiree plans and COBRA coverage, you should compare
the costs of Retiree Coverage and COBRA coverage before enrolling in either coverage.
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IMPORTANT: If you are leaving Citi and are turning age 65, you should enroll
for Medicare coverage three months before the month you turn age 65 and
no later than three months after. You must enroll in Medicare coverage within
the same month of your date of birth or before to avoid a gap in Medicare
coverage. Enrollment in Medicare is on a prospective basis. If you are leaving
Citi and are over age 65 and have deferred enrollment in Medicare based on
coverage by Citi plans as an active employee, you will have eight months
to enroll in Medicare, but if you do not enroll prior to losing Citi coverage
as an active employee, you may have a gap in Medicare coverage. If you do
not enroll by the Medicare enrollment deadlines above, you could also be
charged a late enrollment penalty through the Centers for Medicare and
Medicaid Services (CMS). Contact the Social Security Administration office
by calling 1-800-772-1213 to apply for benefits. Once you are enrolled in
Medicare, you must notify Medicare of your retirement date.
Visit www.medicare.gov for more information.
Who’s eligible for Retiree Coverage
and when you must enroll
You can request a retirement package that includes cost of coverage and dependent
eligibility information up to 90 days before your retirement/termination date. To do
so, call the Citi Benefits Center through ConnectOne at 1-800-881-3938. From the
ConnectOne “Benefits” menu, choose the “Retiree Health and Insurance” option.
Otherwise, a retirement package will be automatically sent to your home address
within three to five business days after the termination of your active health care
coverage, if applicable.
To have retiree medical and dental coverage, you must enroll at the time of your
retirement/termination of employment, unless enrollment is permitted later in
connection with an involuntary termination of employment. You cannot enroll at a
later date.
If you are Medicare-eligible: Additional information applies to you. See the “Are you
eligible for Medicare?” section beginning on the next page.
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Are you eligible for Medicare?
Generally, Medicare is medical coverage for individuals who are age 65 or older.
The following table outlines the different parts of Medicare and when you will need to
enroll to avoid a gap in coverage and a penalty through the Centers for Medicare and
Medicaid Services.
Medicare plans and enrollment guidelines
Medicare Part A
Brief description and
cost of coverage
Hospital coverage including, but not limited to:
• Inpatient care; skilled nursing facility care;
• Nursing home care (as long as custodial care is not the only care you
need);
• Hospice; and
• Home health services.
There is no premium cost for coverage (for the vast majority of
individuals).
How Medicare works
with your Citi plan
coverage after you
terminate or retire
Retiree medical plan or COBRA: Citi’s plan payments are based on
the assumption that you have Medicare Part A coverage. If you are not
enrolled in Medicare Part A, the Citi (COBRA or retiree) medical plan
may pay a benefit; however, the benefit will be reduced based on an
estimate of the Medicare benefit payment. You will be responsible for
the medical costs Medicare would have covered.
Special Enrollment rules
(your action needed)
If you continue to be employed and enrolled in Citi’s medical coverage
after attaining age 65, you can defer enrollment until you retire without
late enrollment penalties.
Note: Medicare enrollment cannot be delayed until after COBRA
coverage expires.
You have eight months to enroll after the termination of your active
medical coverage. If you delay enrollment until after the month in
which you retire, there may be a gap in coverage.
Late enrollment penalty Generally not applicable.
Continued
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Medicare plans and enrollment guidelines (continued)
Medicare Part B
Brief description and
cost of coverage
Medical coverage including, but not limited to:
• Physician services;
• Outpatient hospital;
• Durable medical equipment; and
• Lab services.
You will pay a monthly fee for Medicare Part B coverage.
How Medicare works
with your Citi plan
coverage after you
terminate or retire
COBRA: Citi’s plan payments are based on the assumption that you
have Medicare Part B coverage. If you are not enrolled in Medicare
Part B, the Citi (COBRA or retiree) medical plan you choose may pay a
benefit. However, the benefit will be reduced based on an estimate of
the Medicare benefit payment. You will be responsible for the benefit
costs that Medicare would have covered.
Special Enrollment rules
(your action needed)
If you continue to be employed and enrolled in Citi’s medical coverage
after attaining age 65, you can defer enrollment until you retire without
late enrollment penalties.
Note: Medicare enrollment cannot be delayed until after COBRA
coverage expires.
You have eight months to enroll after the termination of your active
medical coverage. If you delay enrollment until after the month in which
you retire, there may be a gap in coverage.
Late enrollment penalty Financial penalties and gaps in coverage may apply if you do not enroll
within the Initial Enrollment Period or Special Enrollment Period.
Continued
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Medicare plans and enrollment guidelines (continued)
Medicare Part D
Brief description and
cost of coverage
Prescription drug plan
Various coinsurance and premium costs apply depending on plan.
How Medicare works
with your Citi plan
coverage after you
terminate or retire
Citi-sponsored Medicare Advantage plans include Part D coverage
managed by the Medicare Advantage plan.
You cannot have both a Medicare Part D plan through private insurance
or a spouse’s health plan and Citigroup Part D prescription drug
coverage. You can only be enrolled in one Medicare Part D plan.
Special Enrollment rules
(your action needed)
You can delay enrollment until retirement or loss of “creditable coverage.”
If you are Medicare-eligible, you can delay enrollment in a Medicare Part
D plan until your termination or retirement from Citi if you are enrolled
in Citi coverage while employed. However, if you do not otherwise have
creditable prescription drug coverage after you retire, you must obtain
creditable coverage within 63 days after your retirement or be subject to
higher premiums if you elect to enroll in Medicare Part D coverage at a
later date.
If you are not eligible for enrollment in Citi retiree health plan coverage
as a Medicare-eligible retiree, you will need to enroll in Medicare Part D
coverage directly with an insurance company. You can locate plans in
your area on the www.medicare.gov website.
You can also delay enrollment in a Medicare Part D plan if you enroll
in another prescription drug plan or have prescription drug coverage,
such as a spouse’s plan, as long as it provides coverage that is deemed
“creditable coverage.” Otherwise, you must enroll in Medicare Part D
prescription drug plan coverage within 63 days after you retire to
avoid late enrollment penalties if you later determine that you need
the coverage.
Late enrollment penalty Financial penalties and gaps in coverage apply if you do not enroll within
the Initial Enrollment Period or Special Enrollment Period.
Health and insurance plans
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Note: If you terminate or retire close to your 65th birthday, you will be eligible for
Initial Enrollment. If you are receiving Social Security benefits when you attain
age 65, you are automatically enrolled in Medicare Part A and Medicare Part B.
If you are not receiving Social Security benefits, you are required to apply for Medicare
coverage. In this case, you will need to enroll in Medicare Part A and Part B within the
three months before you attain age 65 to avoid a gap in coverage, and no later than
three months after you attain age 65 to avoid late enrollment penalties through CMS.
When you enroll in Medicare Part A, you are automatically enrolled in Medicare Part
B and will be required to pay the associated fee. Please note that declining Medicare
Part B will impact your retiree health coverage.
Your specific eligibility for and coverage start date under Medicare are governed
by official Medicare requirements and not by the above summary chart. To enroll
in Medicare, contact the Social Security Administration (SSA) office by calling
1-800-772-1213 or go to www.socialsecurity.gov. For information on Medicare,
call 1-800-MEDICARE (1-800-633-4227) or go to www.medicare.gov. Once you
are enrolled in Medicare, you must notify Medicare of your retirement date. Visit
www.medicare.gov for more information.
Health and insurance plans
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Disability
Short-Term Disability (STD)
Eligibility for coverage ends on your termination date unless you are on an approved
disability leave at that time.
You may continue to qualify for STD benefits under your commonwealth plan for a
limited time after your employment ends. Call your local Seguro por Incapacidad No
Ocupacional Temporal (SINOT) office for details.
If you become disabled during any notice period provided to you, all provisions of the
STD benefit will apply. Any notice period provided to you in connection with a job
elimination under the Citigroup Separation Pay Plan (Puerto Rico) will be suspended
during an approved STD leave.
Long-Term Disability (LTD)
Eligibility for coverage ends on your termination date unless you are on an approved
disability leave at that time.
If you have been enrolled in the LTD coverage for one year and leave Citi (other than to
retire, which could occur if you terminate employment after your age plus completed
years of service with Citi totals at least 60 and you have attained age 50 and have
at least five years of Citi service), you can convert your Citi LTD coverage under the
group policy to an individual policy within 31 days after your employment ends. The
maximum monthly benefit is $3,000.
Disability contact information
STD Contact your local SINOT office to see if you qualify for STD benefits after
your employment ends.
LTD converting
coverage
Call ConnectOne at 1-800-881-3938. From the ConnectOne “Benefits”
menu, choose the “Health and Insurance” option, followed by “LTD.”
Health and insurance plans
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Life insurance
Basic Life/Basic Accidental Death
and Dismemberment (AD&D) insurance
If you are eligible, coverage ends on your termination date. You can convert your
life and AD&D insurance to individual policies within 31 days after the date coverage
ends. See the life insurance contact information below for instructions. Speak to a
Citi Benefits Center representative to request conversion information.
Group Universal Life (GUL)/Supplemental AD&D insurance for
employees and spouses/domestic partners/civil union partners
GUL: Coverage continues through the last day of the month of your termination date.
After that, you will receive a letter from MetLife describing your options for continuing
your coverage.
Your monthly premium may be significantly higher than the Citi employee rate.
If you continue GUL coverage, you can also continue to contribute to the Cash
Accumulation Fund (CAF).
If you have a balance in the CAF, your cost for GUL insurance will be deducted
from your CAF to keep your coverage active until you notify MetLife that you want
to terminate your GUL insurance. If you do not have a CAF account, or your CAF
becomes depleted and you do not pay the premiums to MetLife, your GUL coverage
will end.
Supplemental AD&D: Coverage continues through the last day of the month of
your termination date. You can convert your coverage to an individual policy within
31 days after your termination date by calling MetLife directly at 1-888-252-3607.
Life insurance/AD&D for children
Coverage continues through the last day of the month of your termination date. You
can convert coverage to an individual policy within 31 days from that date provided
you or your spouse/domestic partner/civil union partner continue GUL coverage.
Call MetLife to convert your life insurance or AD&D to an individual policy.
You are eligible for coverage if your benefits-eligible pay for benefits purposes is less than $200,000.
Health and insurance plans
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Business Travel Accident/Medical insurance
Coverage ends on your termination date. You may be able to convert your Business
Travel Accident/Medical insurance into an individual AD&D policy within 31 days after
your termination date, provided you are under age 70 and you submit an application
and the appropriate premium.
Insurance continuation contact information
Basic Life and Basic AD&D Call MetLife at 1-877-275-6387 for information on continuing
Basic Life. For information on continuing Basic AD&D, call MetLife
at 1-888-252-3607.
GUL, and Term Life
(for children) and
Supplemental AD&D
conversion
Call MetLife at 1-888-830-7380 for more information on options to
continue GUL and term life on an individual basis. For information on
Supplemental AD&D conversion, call MetLife at 1-888-252-3607.
Business Travel
Accident/Medical
insurance
Call Chubb at 1-800-336-0627.
Health and insurance plans
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Retirement benefits
Contributions through payroll deductions continue automatically until
the date your employment ends. Pay received after your employment
ends, but earned for services performed prior to the date your
employment ends, is generally considered eligible pay under the terms
of the Citi Retirement Savings Plan for Puerto Rico (the “Plan”) and is
eligible to be contributed to the Plan.
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Citi Retirement Savings Plan for Puerto Rico
Plan contributions may be made from your eligible pay earned before your
termination of employment up to the later of the last payroll of the year of your
termination of employment or 2/ months after your termination date.
Once your employment ends, you may choose one of the following distribution options:
• If the value of your Plan accounts is greater than $7,000, you may leave your
balance in the Plan until you turn age 65;
• A lump-sum payment (full or partial) of cash and/or, if you have a balance in the
Citigroup Common Stock Fund, in whole shares of Citigroup common stock. You
may roll over this payment into another qualified plan or an IRA;
• Monthly, quarterly, semiannual, or annual installments; installment payments
may be made for any period that does not extend beyond the joint-and-survivor
life expectancy of you and your beneficiary, but in no event for a period longer than
15 years; or
• If you had funds that were part of a legacy money purchase plan account and became
a participant in the Citi Retirement Savings Plan pursuant to an acquisition, please
contact Alight Financial Advisors (AFA) at the number below if you are interested
in receiving general guidance and education on purchasing an individual out-of-
plan annuity with the funds in that money purchase plan. If you need help deciding,
talk to a financial advisor at no additional cost by calling AFA through ConnectOne
at 1-800-881-3938. From the ConnectOne “Benefits” menu, choose the “401(k)
Plans” then, “Contact an Advisor Regarding Investment” option.
Severance pay or any additional payments made to you associated with your termination of employment are not
considered eligible pay for the Citi Retirement Savings Plan and are not eligible for matching Employer Contributions.
Retirement benefits
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Retirement benefits
Company contributions
You may be eligible to receive a Matching, Fixed, and/or Transition Contribution
(“Employer Contribution”) for the year in which you terminate employment based
on eligible compensation earned up to your termination date and the amount you
contributed to the Plan during that year. If you are eligible, the Employer Contribution
will be made in the year following the year you contributed to the Plan. For example,
if you terminate employment in 2024, the Employer Contribution for 2024 generally
is funded in the first quarter in 2025. If you had already withdrawn your balance from
the Plan and you are eligible to receive an Employer Contribution, you will receive
a residual balance notification letter or a quarterly statement that will reflect the
contribution information.
Repaying a Citi Retirement Savings Plan for Puerto Rico
loan and in-service withdrawals
Generally, you must repay any plan loan in full within 90 days of your termination
date. If full payment is not made within 90 days, the unpaid balance will be treated
as a taxable distribution and you will be taxed in the year of distribution. You may
also be subject to a 10% penalty tax. However, if your Citi Retirement Savings Plan
for Puerto Rico account balance is greater than $7,000 as of your termination date
and your loan end date is 90 or more days after your termination date, you have the
option to repay your loan on a monthly basis. Payments must be made by money
order, cashier’s check, or certified check; personal checks and wire transfers are not
accepted. You can also choose to repay your loan monthly by direct debit from a
checking or savings account subject to a one-time nonrefundable $25 processing
fee per loan.
If you choose to make monthly loan payments after your termination date, payments
are due the last business day of the month. It is your sole responsibility to make
payments timely. If you fail to make scheduled monthly payments, your loan may be
considered to be in default.
In the event of a loan default, your loan amount will be treated as a distribution and
will be subject to appropriate taxation, an IRS penalty tax (if applicable), and tax
reporting. If you take any distribution while you have a loan, the loan amount will be
offset against the distribution.
You may also pay your loan in full or send in a partial payment at any time. Full or
partial payments must be made by money order, cashier’s check, or certified check.
Personal checks and wire transfers are not accepted.
In-service withdrawals are only available for active employees and are permitted until
the date your employment ends. After your termination date, the distribution rules
described above apply.
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Retirement benefits
Distribution treatment for the
Citi Retirement Savings Plan for Puerto Rico
Your benefit (the account value in the Plan) may be distributed to you depending on
its value as shown in the bullets below. You will receive a notice from the Plan with
your distribution options. If, as of your termination date, the value of your benefit
from your Plan account is:
• $7,000 or less: If you do not make an election within 90 days of receiving your
rollover notice, your benefits under the Plan will be distributed to you automatically
as a lump-sum cash payment; this is a taxable distribution to you, and applicable
taxes will be withheld.
• Greater than $7,000: You can leave your money in the Plan, or you may request a
distribution at any time. However, you must receive your distribution when you turn
age 65.
See the Summary Plan Description for additional information, including the
distribution rules that apply to married participants.
Citigroup Pension Plan
If you were hired on or after January 1, 2007: You are not eligible for a benefit under
the Citigroup Pension Plan.
If you were hired on or after January 1, 2002, and before January 1, 2007:
Your pension benefit will be determined under the Pension Plan cash balance
formula. Once vested, benefits accrued under the cash balance formula are portable.
Benefit accruals ceased as of January 1, 2008. However, your cash balance benefit
will continue to accrue interest until the date you take a distribution from the
Pension Plan.
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Retirement benefits
Forms of payment
Once your employment is terminated, you can take your pension benefit in one of
several optional forms as:
• A lump-sum payment;
• A single life annuity, which pays monthly benefits to you for your life;
• A single life annuity with cash refund, which provides monthly payments over your
lifetime with the guarantee that, if you die before you have received the lump-sum
value of your account, measured as of the day payments began, the remaining
balance will be paid to your beneficiary; however, if you die after receiving monthly
benefits equal to the total value of your account measured as of the day benefits
began, no payments will be made to your beneficiary; or
• A joint-and-survivor annuity, which provides benefits to you for your life with
1%, 50%, 75%, or 100% (whichever you elect) of that benefit continuing to your
beneficiary when you die.
If you were hired prior to January 1, 2002: Your pension benefit may be based on
other plans or plan formulas that may be subject to different vesting and distribution
options.
See the Citigroup Pension Plan Summary Plan Description for additional
information, including the distribution rules that apply to married participants.
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Educate yourself and review items such as fees and investment options before making a decision to roll over your
account balance to an IRA.
Retirement benefits
Distribution treatment for Pension Plan benefits
Your benefit may be distributed to you depending on its value as shown below.
You will receive a notice with your distribution options. If, as of your termination
date, the value of your accrued benefit in the Pension Plan is:
• Less than $1,000: If you do not make an election within 90 days
of receiving your rollover notice, your benefits under the Pension Plan will be
distributed to you automatically as a lump-sum cash payment; this is a taxable
distribution to you, and applicable taxes will be withheld.
• Between $1,000 and $7,000: If you do not make an election within 90 days of
receiving your rollover notice, your benefit will be rolled over automatically into a
Citibank IRA. Taxes will continue to be deferred. Note: If you are over the normal
retirement age (generally age 65), unless you elect a rollover, your account will be
distributed to you automatically as a lump sum; this is a taxable distribution, and
applicable taxes will be withheld.
• Greater than $7,000: You can receive the value of your benefit under the Pension
Plan’s normal annuity form of payment or under an optional form of payment.
If you have an accrued benefit in the Pension Plan under a grandfathered pension
plan formula, you can begin to receive your benefit at the time prescribed by the
Citigroup Pension Plan. However, you must begin to receive your distribution by
April 1 of the calendar year following the calendar year in which you reach age 70/.
All or a portion of a payment from the Citigroup Pension Plan may be eligible to be
rolled over to an IRA or an eligible retirement plan (a tax-qualified plan, section
403(b) plan, or governmental section 457(b) plan) that will accept the rollover.
The amount rolled over will become subject to the tax rules that apply to the IRA
or eligible retirement plan. You may have the option to directly roll over some or all
of your Pension Plan payment into your existing Plan account. This allows you to
consolidate your retirement savings on a tax-deferred basis.
The minimum amount that can be rolled over into your Plan account is $7,000.
The Plan has tools available to help you should you decide to convert your retirement
savings to monthly income payments.
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Retirement benefits contact information
Call ConnectOne at 1-800-881-3938. From the main menu, choose “Benefits,” followed by
“To initiate retirement.” For specific answers to questions about your 401(k) or pension benefits,
choose the appropriate option from the “Benefits” menu. Representatives are available from 8 a.m.
to 8 p.m. Eastern time on weekdays, excluding holidays.
For expatriate staff employees and from outside the United States and Puerto Rico: Call
ConnectOne at 1-469-220-9600 and then follow the prompts as instructed above.
If you use a TDD: Call the Telecommunications Relay Service at 1-866-280-2050 and then call
ConnectOne as instructed above.
Visit the Your Benefits Resources website at www.totalcomponline.com, available from the Citi
intranet and the Internet. After login, click the “Your Benefits Resources” link on the Contacts page.
Retirement benefits
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Equity and deferred
cash award programs
When you leave Citi, each of your equity awards and deferred cash
awards may be affected differently, depending on the reason your
employment ended, your age and years of service with the Company,
and the applicable rules for each program.
You should review the program prospectus or brochure, any applicable
supplements, and your individual award agreement for each of your
equity and/or deferred cash awards to determine what the treatment
of your awards will be based on the circumstances of your separation
from Citi (including whether you meet the Rule of 60, if applicable).
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See the end of this section for information on how to obtain copies of the
prospectuses, brochures, and additional information about your awards. In the event
of any conflict between this document and the applicable award documentation, the
award documentation shall control. If you have immediate questions, contact your
HR generalist.
Below is a summary of the treatment generally provided for outstanding awards to
U.S. and Puerto Rico employees under Citi’s equity programs and the Deferred Cash
Award Plan (DCAP).
In the event of any conflict between this document and the relevant award
documentation, the award documentation shall control.
Equity and deferred cash award programs
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Stock awards
Capital Accumulation Program (CAP)
CAP shares that vested and were distributed to you prior to your last day of
employment will not be affected by your termination of employment.
Treatment of your unvested CAP awards depends on the reason for the termination
of your employment and in part on whether you have met an applicable Rule of 60
rule by the last day of your employment.
If you have met the Rule of 60 by your last day of employment with Citi:
• If you resign voluntarily, your unvested CAP shares will continue to vest on schedule
at their regularly scheduled vesting dates, provided that prior to each vesting date,
you certify that you have not been employed, directly or indirectly, by “significant
competitor” of Citi throughout the vesting period, and all other vesting conditions
(including but not limited to performance-vesting conditions) are met. The vesting
of CAP awards is also subject to the clawback provision(s) as described in the
applicable prospectus and award agreement(s). The list of significant competitors
in effect on the date you terminate is the one that will apply to you for all future
vesting dates.
• If your employment is terminated involuntarily other than for gross misconduct,
unvested CAP shares will continue to vest on schedule, subject to the other terms
and conditions of the award, including performance-vesting conditions and
the clawback provision(s), as described in the applicable prospectus and award
agreement(s). You will not be required to certify whether you have been employed
by a significant competitor.
Equity and deferred cash award programs
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If you have not met the Rule of 60 by your last day of employment with Citi and...
• You resign voluntarily, your unvested CAP shares will be canceled on your
termination date.
• You resign voluntarily to pursue an “Alternative Career,” you will be eligible to
continue vesting in your award (or to receive a portion of your award on an
accelerated basis), provided your new employment qualifies as an Alternative
Career, your senior human resources officer approves your Alternative Career
application prior to you giving notice, and you meet certain other conditions at
the time your employment with Citi ends and/or during the remaining vesting
period. See your award documents and contact Citi Equity Compensation or your
HR representative for additional information about how to qualify and apply for
Alternative Career treatment.
• Your employment is terminated involuntarily other than for gross misconduct,
unvested CAP shares will continue to vest on schedule, subject to the other terms
and conditions of the award, including performance-vesting conditions and any
applicable clawback provision(s), as described in the prospectus supplement
and award agreement(s).
Other stock awards
Stock awards under other programs, such as the Citi Stock Award Program (CSAP),
will be treated according to the provisions in the applicable prospectus, prospectus
supplement, and your award agreement.
Equity and deferred cash award programs
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Awards under the
Deferred Cash Award Plan (DCAP)
Treatment of your unvested DCAP awards depends on the reason for the termination
of your employment and in part on whether you have met the Rule of 60 by the last
day of your employment.
If you have met the Rule of 60 by your last day of employment with Citi and…
• You resign voluntarily, your unvested DCAP awards will continue to vest on
schedule at their regularly scheduled vesting dates, provided that prior to each
vesting date, you certify that you have not been employed, directly or indirectly,
by a “significant competitor” of Citi throughout the vesting period, and all other
vesting conditions (including but not limited to performance-vesting conditions)
are met. The list of significant competitors in effect on the date you terminate is the
one that will apply to you for all future vesting dates. The vesting of DCAP awards
is also subject to one or more clawback or similar provision(s) as described in the
applicable brochure and award agreement(s).
• Your employment is terminated involuntarily other than for gross misconduct,
unvested DCAP awards will continue to vest on schedule, subject to the other
terms and conditions of the award, including performance-vesting conditions
and the clawback provision(s), as described in the applicable brochure and award
agreement(s). You will not be required to certify that you have not been employed
by a significant competitor.
Equity and deferred cash award programs
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If you have not met the Rule of 60 by your last day of employment with Citi and…
• You resign voluntarily, unvested DCAP awards will be canceled on your
termination date.
• You resign voluntarily to pursue an “Alternative Career,” you will be eligible to
continue vesting in your award (or to receive a portion of your award on an
accelerated basis), provided your new employment qualifies as an Alternative
Career, your senior human resource officer approves your Alternative Career
application prior to you giving notice, and provided you meet certain other
conditions at the time your employment with Citi ends and/or during the remaining
vesting period. See your award documents and contact Citi Equity Compensation
or your HR representative for additional information about how to qualify and apply
for Alternative Career treatment.
• Your employment is terminated involuntarily other than for gross misconduct,
unvested DCAP awards will continue to vest on schedule, subject to the other
terms and conditions of the award, including performance-vesting conditions and
any applicable clawback provision(s), as described in the brochure and your award
agreement(s).
Other deferred cash award programs
Other deferred cash awards, such as replacement cash-in-lieu equity awards,
sign-on awards, replacement deferred cash awards, or retention awards, will be
treated according to the provisions in your offer letter, sign-on letter, and/or award
agreement.
Equity and deferred cash award programs
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Equity and deferred cash award programs
What you need to do:
• Review the award agreements and prospectuses, prospectus supplements, and
brochures applicable to your outstanding stock awards and deferred cash awards.
Prospectuses, prospectus supplements, and brochures are available on the Citi for
You intranet. Under the “Total Rewards” section, click on “Compensation” to learn
about Rule of 60 rules and other terms and conditions of your awards.
• If you voluntarily leave Citi after meeting the Rule of 60, you will be required to
certify that you have not been employed, directly or indirectly, by a significant
competitor at any time up to the vesting date of a stock award or deferred cash
award. A certification form will be mailed to your home prior to each vesting date. If
you have worked for a significant competitor or if you do not return the form by the
applicable deadline, your unvested awards will be canceled. Click on “DIRA” and
“Significant Competitor List” for the currently effective significant competitor list.
• Notify Citi of any address changes.
Stock Purchase Program
If you purchased shares through the Citigroup 2003 Stock Purchase Program or any
other prior offering, your shares are not affected by your termination of employment.
You may have already sold or transferred your shares to your personal retail brokerage
account, but if not, and they still remain in a Morgan Stanley Wealth Management
global stock plan services account, you may continue to keep your shares there or
transfer them to your personal brokerage account.
For more information
Capital Accumulation Program
(CAP), Deferred Cash Award Plan
(DCAP), Citigroup Stock Award
Program (CSAP)
To speak to a representative: Call the Citi Equity
Compensation Customer Service Department at
1-877-711-2433 (toll free) or from outside the U.S.
at +1-718-248-4510.
To view awards and obtain account information: Visit ECWeb
at https://myequitycompensation.citigroup.net (intranet only).
After your last day of employment, contact the Citi Equity
Compensation Customer Service Department.
To obtain a prospectus, brochure, or prospectus supplement
and review general information, visit the Citi For You intranet.
Under “Total Rewards,” select “Compensation” and then
“DIRA.”
2003 Stock Purchase Program To speak to a representative: Call the Morgan Stanley
Wealth Management Global Stock Plan Services Center at
1-888-847-0992 or 1-801-617-7414.
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Be Well Confidential Counseling Program
Access to the Be Well Program ends on your termination date. Until then, counselors
are available to you, your spouse/partner, and dependents by phone 24 hours a day,
seven days a week at 1-800-952-1245. Additionally, you may arrange up to five
face-to-face sessions. This is a free and confidential service.
Additional programs
For your business’s policies and procedures pertaining to the following programs,
please contact your HR department:
• Re-employment;
• Travel and expense reimbursement;
• Tuition program; and
• Deferred bonuses.
Tuition program
You are eligible for tuition reimbursement only for approved courses begun prior
to your notice period and/or approved courses that began and were completed
during your notice period. Tuition reimbursement is subject to the provisions of the
Tuition Program. For more information, call ConnectOne and choose “Payroll & HR
Administration.”
Other plans, programs, and information
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Employee discounts
Eligibility for employee discounts continues through your termination date. If you are
retirement-eligible, you may continue to receive some employee discounts. For more
information, call the customer service number of the applicable product.
Citi Alumni Network
The Citi Alumni Network is an online meeting point where eligible former colleagues
can stay connected with Citi and each other. Joining gives you access to:
• Alumni networking events and informational webinars;
• The latest Citi news and research;
• Benefits including retailer discounts and access to cultural institutions;
• Volunteer opportunities, both independent and with Citi colleagues; and
• A quick way to view job openings.
To be eligible to join the Citi Alumni Network, former employees must have:
• One or more years of employment with Citigroup Inc. or one of its subsidiaries
(service may have been part-time or full-time and does not need to have been
continuous, provided that it totals one or more years); and
• Retired or left in good standing (i.e., remain rehire-eligible).
To learn more about the Citi Alumni Network, or to register and join, you may visit
us at alumni.citi.com. Please note that access to the site is restricted to registered
members.
MetLife Legal Plans
If you were enrolled, your coverage ends on your termination date. You have the
option to continue group legal coverage by contacting MetLife Legal Plans at
1-800-821-6400 within 30 days of the date your coverage ends. You can continue
the plan for an additional 12 months of coverage if the premiums for the 12-month
period are paid in advance.
Other plans, programs, and information
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Treatment of time off
at termination of employment
Retirement and planned time off
If your retirement date is February 1 or after and you have actively worked through
January 31 or later, you will receive a full year’s planned time off/vacation (even if such
time off has not yet been accrued), less any planned time off/vacation you have taken
during the year before you retire (subject to the amount of any applicable planned
time off/vacation accrual cap), plus carryover time off (where required by law) or
“frozen vacation time” that some employees retained from a previous vacation
policy prior to employment with Citi. If your actual planned time off/vacation taken
exceeds your planned time off/vacation accrued for the year as of the last day of your
employment, you may be asked to reimburse Citi for the days/hours that exceed the
accrual. For purposes of receiving payment of planned time off/vacation, you may be
eligible for retirement treatment if:
1. You retire from Citi and initiate the retirement process within the proscribed time
period(s), or
2. Your employment is terminated due to a Qualifying Event rendering you eligible for
benefits under the Citigroup Separation Pay Plan (Puerto Rico), and
3. Your age plus completed years of service with Citi totals at least 60, you have
attained at least age 50, and have at least 5 full years’ of service.
Voluntary or involuntary termination
and planned time off/vacation
You may be eligible to be paid for any accrued unused planned time off/vacation
upon termination of employment less any additional monies owed to Citi, to the
extent permitted by law. Employees who are terminated for cause (including gross
misconduct) or for fraud or theft are not eligible to receive payment for accrued
planned time off unless otherwise required by law.
If your position is eliminated, pursuant to the terms of the Citigroup Separation Pay
Plan (Puerto Rico), you are eligible to receive benefits under the Citigroup Separation
Pay Plan (Puerto Rico), and you are retirement-eligible by the end of your formal
notice period, you will receive payment for a full year’s planned time off/vacation for
the calendar year during which your employment is terminated, less any planned
time off/vacation you have taken (subject to the amount of any applicable planned
time off/vacation accrual cap), as long as the notice period ends on or after January 31.
Employees who voluntarily resign their employment for any reason other than retirement are not eligible for retirement
treatment of planned time off/vacation.
Other plans, programs, and information
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If your actual planned time off/vacation taken exceeds your planned time off/
vacation accrued for the year as of the date of your termination of employment, you
may be asked to reimburse Citi for those days/hours.
Part-time employees and planned time off/vacation
If you are on a part-time schedule and are eligible for planned time off/vacation, you
will be paid for accrued, unused planned time off/vacation based on your part-time
schedule.
Unplanned/Sick time off
Except where state or local law provides otherwise, no unplanned/sick time off is
paid at termination of employment for any reason.
Frozen Sick
Sick time from “frozen sick banks” is not paid at termination of employment for any
reason and is not available to rehires.
Holiday pay
No holiday pay for scheduled holidays is paid at termination of employment for any
reason. If you have unused floating holidays and you terminate employment within
60 days after the corresponding observed holiday or accrued in the 60-day period
preceding the start of non-working notice, you will be paid for the unused floating
holidays at termination of employment.
Other plans, programs, and information
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Company property
On or before your last day of work, you are responsible for
returning all Company property used while a Citi employee
including, but not limited to:
• All Company supplies;
• All Company files and job-related notes;
• PC, laptop computers, and computer software;
• Fax machines and any other office or computer equipment;
• Company IDs and keys (building, office, desk, files, etc.);
• Cell phones and tablets; and
• Corporate credit card.
Corporate credit card expenses that are not approved for reimbursement or are not submitted
to Accounts Payable before your termination date will become your legal obligation.
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Confidential and
proprietary information
Upon termination of employment, you cannot use, take with you,
or retain any Citi property, and you are prohibited from accessing,
taking, retaining, using, or disclosing any confidential information
or engaging in any other unauthorized use, misappropriation,
or disclosure of confidential information in anticipation of your
leaving Citi. On or before your last day of work, all originals and
copies of proprietary and/or confidential information must be
returned. In addition, you may not forward to or store confidential
information on your home computer, your personal email
address, or any third-party service provider or server or non-Citi
website. If you have any confidential information stored on your
home computer, contact your Business Information Security
Officer (BISO). To the extent permitted by applicable law, use or
dissemination of Company confidential information outside Citi,
whether or not you are a current employee, is prohibited.
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During your employment with Citi, you were given access to or acquired client,
competitor, and other business information from Citi or from employees, clients, or
customers of Citi that’s unique and cannot be lawfully duplicated or easily acquired.
The following serves as a reminder of Citi’s Confidential and Proprietary Information
policy and your ongoing obligation to protect such information, including after
your retirement date.
Employees may create, discover, or receive proprietary and/or confidential
information. Such information may be stored in Company documents, computer
programs, databases, client documents, client lists, trading strategies, and analytic
models. Confidential information may also be “material, non-public information”
under the federal securities laws and the Company’s policies.
Confidential and proprietary information
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Confidential and proprietary information
You should assume that all non-public or unpublished information is confidential.
Examples of confidential information are:
• Information about a client’s securities positions, pending orders, or plans to
raise capital;
• Information about the marketplace or major developments regarding the earnings
or business of a company that is not a client, including a proposed tender offer,
divestiture, recapitalization, bankruptcy, etc.;
• Information about the Company, its operations, results, strategies, customers,
client lists, employees, vendors, products, services, systems, marketing methods,
business plans, etc.; and
• “Material, non-public information” subject to legal prohibitions on insider trading
and to the Company’s policies and procedures concerning information barriers,
restricted lists, and the like.
You have an obligation to safeguard confidential information whether generated
internally or acquired from other sources and to use it only in the performance of your
employment responsibilities.
Carefully review Company policies on confidential information for complete details
about your obligations regarding the use and protection of confidential and material
non-public information.
Nothing contained in this Leaving Citi guide, or any Citi agreement or policy, is
intended to prohibit or restrict you from disclosing confidential information to any
government, regulatory, or self-regulatory agency, including under Section 21F of the
Securities and Exchange Act of 1934 and the rules thereunder. You do not need the
prior authorization of Citi to make any disclosures, and you are not required to notify
Citi that you have made any such disclosures.
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Raising Ethical Concerns
You are encouraged to contact the Citi Ethics Office to raise any ethical or cultural
concerns by reporting suspected violations of applicable laws, regulations, Citi
policies or procedures (including suspected or attempted fraud or criminal activity)
you observed or were made aware of during your employment with Citi, or if you
believe you were asked to act improperly or illegally during your employment. You
may contact the Citi Ethics Office using any of the following methods:
• Calling the Citi Ethics Hotline, a toll-free number (available 24 hours per day, seven
days per week in multiple languages) at 1-866-ETHIC-99 (1-866-384-4299)
or 1-212-559-5842 (direct or collect)
• Emailing ethicsconcern@citi.com
• Website submission at http://www.citigroup.com/citi/investor/ethics_hotline.html
All contacts and investigations are treated as confidentially as possible, consistent
with the need to investigate and address the matter and subject to applicable
laws and regulations. Citi encourages you to communicate your concerns openly,
and complaints may be made anonymously. However, please be advised that if
you choose to remain anonymous, we may be unable to obtain any additional
information needed to investigate or address your concern.
Citi is committed to investigating any concern raised and, where warranted,
taking appropriate remedial action. Citi prohibits any form of retaliatory action
against anyone who raises concerns or questions in good faith regarding ethics,
discrimination, or harassment matters; requests a reasonable accommodation
for a disability, pregnancy, or religious belief; reports suspected violations of law,
regulation, rule, or breach of policy, procedure, or this Code; or participates in a
subsequent investigation of such concerns.
Confidential and proprietary information
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After you leave Citi, a prospective new employer may
seek a reference. Prospective employers can call The Work
Number, an automated work and salary verification service.
Note that accepting employment after your retirement
from Citi may affect your rights to continue vesting in
Citi stock awards and/or to exercise Citi stock options.
Verification of employment
The Work Number
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The Work Number
The Work Number offers three levels of information to a verifier whom you authorize
to access information about yourself: Employment, Employment and Income, and
Social Services. You determine which level of information a verifier should receive.
1. Employment: Employment information is usually required for reference checks
and consists of your name, employment status, most recent hire and/or
termination date(s), total years of service with Citi, and job title.
2. Employment and Income: Employment and Income information is usually
required for all major loans — including mortgages — and consists of all the
information provided under “Employment” (above) plus current or most recent
rate of pay; gross earnings year to date with a breakdown for overtime pay,
commissions, and bonuses; and, if applicable, gross earnings from Citi for the past
two calendar years.
3. Social Services: Social Services information is usually required when applying for
state/federal assistance and consists of all the information under “Employment
and Income” (above) plus individual paycheck data and medical/dental insurance
coverage with Citigroup, if you are enrolled.
Verifiers must pay for the cost of numbers 1 and 2 above, while Citigroup pays for the
cost of number 3.
You authorize a prospective employer to obtain the information from the
Employment and Income category, above, by giving him or her a “Salary Key.” A Salary
Key is not needed to obtain “Employment” or “Social Services” information. Salary
Keys are generated at random through an automated process.
You can obtain up to three Salary Keys at one time — either online or on the
telephone — by following these steps:
• Visit http://www.theworknumber.com.
• When prompted, enter:
– The Citi company code, Citi1 (24841);
– Your Social Security number; and
– Your PIN. When prompted for your PIN the first time, use The Work Number and
enter the last four digits of your Social Security number, followed by the four
digits of your birth year (a total of eight digits). You will be prompted to change
this PIN immediately before you can proceed.
When a six-digit Salary Key is generated, record it for future reference and give it to
the verifier. Give a different Salary Key to each verifier.
Verification of employment
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You may have a maximum of three Salary Keys active at a time. Each Salary Key is
valid for six months and can be used only once. Once a verifier uses a Salary Key, it is
deactivated, and neither you nor the verifier can use it again.
Do not give your PIN to any verifier. The PIN is for your use to obtain Salary Keys.
If you request a Salary Key online, you may enter a personal email address so that
when a Salary Key is used, you will be notified. Once you have been notified that two
Salary Keys have been used, you can generate two more Salary Keys.
If you do not have Internet access, you can call The Work Number at 1-800-367-2884
and hear a list of outstanding Salary Keys. If you do not hear a Salary Key listed, you
will know it’s been used. When two Salary Keys have been used, you can generate
two more Salary Keys.
How to use The Work Number
For this level
of information Provide to the verifier/agency
Verifier/agency obtains information
about you 24 hours a day by:
Employment • Citi company code (24841)
• Your Social Security number
• Visiting www.theworknumber.com
• Calling 1-800-367-5690
Employment and Income • Citi company code (24841)
• Your Social Security number
• A Salary Key
• Visiting www.theworknumber.com
• Calling 1-800-367-5690
Social Services • Citi company code (24841)
• Your Social Security number
• Visiting www.theworknumber.com
• Calling 1-800-660-3399
Verification of employment
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Important telephone numbers
401(k) plans 1-800-881-3938
From the ConnectOne “Benefits” menu, choose the
“401(k) Plans” option.
Accidental Death & Dismemberment
(AD&D) insurance
1-888-252-3607
Aetna Vision 1-877-787-5354
Alight Financial Advisors, LLC (AFA) 1-800-881-3938
From the “benefits” menu, select the “401(k) Plans”
option, then “Contact an Advisor regarding Investment
Advice and Financial Guidance.”
Basic Life insurance 1-877-275-6387
Be Well Confidential Counseling Program 1-800-952-1245
Business Travel Accident/Medical insurance 1-800-336-0627
Citigroup Employee Fund of Funds 1-800-520-7719
Citigroup Retirement Services 1-800-881-3938
From the main menu, choose “Benefits,” followed by
“To initiate retirement.”
ConnectOne 1-800-881-3938
Equity Compensation Customer Service Department
(CAP, DCAP, CSAP)
1-877-711-2433 or from outside the U.S. at
+1-718-248-4510
Group Universal Life (GUL) insurance 1-888-830-7380
Health Benefits Continuation Line (COBRA) 1-800-881-3938
Long-Term Disability (LTD) 1-800-881-3938
From the ConnectOne “Benefits” menu, choose
“Health and Insurance,” followed by “LTD.”
MetLife Legal Plans 1-800-821-6400
Morgan Stanley Wealth Management
Global Stock Plan Services Center
1-888-847-0992 or 1-801-617-7414
Pension plans 1-800-881-3938
From the ConnectOne “Benefits” menu, choose
“Pension.”
Short-Term Disability (STD) 1-800-881-3938
From the ConnectOne “Benefits” menu, choose
“Disability.”
Continued
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Important telephone numbers
SSB Capital Partners
Smith Barney Capital Partners
(Employee Private Equity)
1-800-520-7719
Travel and expense reimbursement 1-813-604-1234
Triple-S Dental 1-787-774-6098
Triple-S Medical 1-787-774-6098
The Work Number (employment verification)
www.theworknumber.com
1-800-367-5690
The Work Number (employment verification)
— Social Services
www.theworknumber.com
1-800-660-3399
Citi has selected Alight Financial Advisors, LLC (AFA) to provide investment advisory services to plan participants. AFA has
hired Financial Engines Advisors L.L.C. (FEA) to provide sub-advisory services. AFA is a federally registered Investment
Advisor and wholly owned subsidiary of Alight Solutions LLC. FEA is a federally registered Investment Advisor. Neither party
guarantees future results.
Your Benefits Resources is a trademark of Alight Solutions LLC.
CIT320.0124
