Macquarie University Professional Staff Enterprise Agreement 2023
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(c) the behaviour of the Complainant to be that of a querulant or is obstructive, abusive or threatening
in relation to the Complaint.
Excluded Complaints
51.9 In this clause Complaint means a Complaint a Staff Member has about any matter, other than about:
(a) the interpretation or implementation of this Agreement (matters of this type will be dealt with in
accordance with clause 52, Dispute Settling Procedures;
(b) Health and safety matters (concerns about health and safety matters should be directed firstly to a
Supervisor and/or raised through the University’s Safety Management System);
(c) conduct of another Staff Member which could constitute misconduct, serious misconduct or
unsatisfactory performance (which should be dealt with under the provisions of this Agreement
concerning misconduct, serious misconduct or unsatisfactory performance);
(d) steps taken or being taken against a Staff Member (i.e., the potential Complainant) under the
provisions of this Agreement concerning misconduct, serious misconduct or unsatisfactory
performance (which should be dealt with under the provisions of this Agreement concerning
misconduct, serious misconduct or unsatisfactory performance); or
(e) any matter that can be dealt with by an alternative documented University process.
52 DISPUTE SETTLING PROCEDURES
52.1 It is agreed that the University, the Union and all Staff have an interest in the proper application of this
Agreement, and in minimising and settling any disputes in a timely manner.
52.2 In the event of a dispute relating to this Agreement, the National Employment Standards or matters
relating to a written policy of the University regarding employment, the Staff Member or the Union will
raise the dispute with the University and attempt to resolve the matter in accordance with this clause.
However, no University policy or part of a University policy will constitute a term of this Agreement.
52.3 Where a dispute involves a Staff Member, the Staff Member will discuss the matter with their relevant
Supervisor or where appropriate, a Staff Member who is more senior than the Staff Member’s Supervisor
and attempt to resolve the dispute within the workplace. A Staff Member may choose, at any stage, to
be represented by their Union, or an organisation, association or person of their choice in relation to the
dispute.
52.4 Where a dispute is not resolved under sub-clause 52.3, at the written request of a party to the dispute, a
Disputes Committee will be convened within 5 working days of receipt of the request, unless agreed
otherwise. The Disputes Committee will consist of equal numbers of nominees of the parties to the
dispute (e.g. 2 University and 2 Union nominees; or the Staff Member and their representative and 2
University nominees; or the Staff Member’s representative and 1 University nominee etc).
52.5 The Disputes Committee will meet and attempt to resolve the dispute within 5 working days of the
Disputes Committee being convened. Any resolution will be in the form of a written agreement subject,
if necessary, to ratification by a party to the dispute.
52.6 If a dispute under this provision is unable to be resolved at the workplace, the parties to the dispute may
agree to refer the dispute for mediation to a person or body other than the Fair Work Commission (FWC).
52.7 Where the matter in dispute remains unresolved, and the steps in sub-clauses 52.2 – 52.6, where
appropriate, have been taken, a party to the dispute may refer the dispute to the FWC for conciliation
(FWC Conciliation). If the matter cannot be resolved through conciliation, either party to the dispute may
elect to have the FWC arbitrate the matter (FWC Arbitration).
52.8 If an application for arbitration is made, the FWC may exercise any of its powers under the Fair Work Act.
A direction or decision of the FWC will be implemented by the parties, subject to either party exercising
a right of appeal against the decision of the FWC to the Full Bench of the FWC.