Nuance
Management Center
administrator guide
GuideDragon speech recognition
Enterprise solution
For:
version 2021.1
Copyright
Nuance ® Management Center.
© Nuance Communications Inc. 2021
1/21/2021
This material may not include some last-minute technical changes and/or revisions to the software.
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Notice
Nuance Communications, Inc. is strongly committed to creating high quality voice and data
management products that, when used in conjunction with your own company’s security policies and
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security failure, Dragon software contains configurable password features that, when used properly,
provide a high degree of protection.
We strongly urge current owners of Nuance products that include optional system password features
to verify that these features are enabled! You can call our support line if you need assistance in
setting up passwords correctly or in verifying your existing security settings.
Published by Nuance Communications, Inc., Burlington, Massachusetts, USA
Visit us on the Web at www.nuance.com.Links to our international web sites are shown there.
Contents
Dragon_AdminGuideCover_20160929_v2 1
About this guide vii
Guide overview viii
Audience viii
Additional resources ix
Documentation ix
Training x
Support x
Chapter 1: Introduction 1
About Nuance Management Center 2
Physical architecture 3
About the user interface 4
User interface components 4
User interface navigation 4
About data collection 6
Chapter 2: Getting started 7
Before you begin 8
About your installation 8
NMC console setup considerations 8
Initial NMC console setup checklist 10
Logging in and logging out 12
Logging in 12
Logging out 12
Changing your NMC console password 13
Resetting your password 14
Resetting another user's password 15
Configuring system settings 16
Requiring administrators to verify their email address 17
Setting the expiration time for the email verification link 17
Modifying the email verification email template 17
Exporting and refreshing grids 18
Correcting invalid field entries 19
Chapter 3: Organizations 20
About Organizations 21
i
Contents
Viewing Organizations 22
Viewing an organization 22
Viewing organization details 22
Working with organizations 23
Adding organizations 23
Managing organizations 24
Changing organization information 24
Managing password settings 25
Managing user deprovisioning 25
Managing Auto-provisioning 26
Managing organization tokens 26
Managing federated relationships for Central Authentication 27
Disabling native Nuance Management Center authentication 34
Managing Active Directory domains 35
Chapter 4: Sites 38
About sites 39
Viewing sites 40
Viewing a site 40
Viewing site details 40
Working with sites 41
Adding sites 41
Modifying sites 41
Deleting sites 41
Managing sites 42
Changing site information 42
Chapter 5: Groups 44
About groups 45
Viewing groups 46
Viewing all groups 46
Viewing groups by site 46
Viewing group details 46
Working with groups 47
Managing groups 49
Configuring group security 49
Changing group product settings 50
Chapter 6: User accounts 52
ii
Contents
About user accounts 53
About dynamic user profiles 53
Viewing user accounts 54
Viewing all user accounts 54
Viewing all user accounts in a group 54
Viewing all user accounts in a site 54
Working with user accounts 55
Managing user accounts 59
Changing user account group membership 61
Configuring user account credentials 62
Configuring client settings 64
Chapter 7: Roaming users 66
About the Roaming feature 67
About Roaming user profiles 68
About Roaming user profile synchronization 70
Roaming feature setup checklist 71
Prerequisites 71
Permissions required 72
Before you begin 73
Enabling the Roaming feature 74
Setting the Master Roaming user profile location 75
Dragon Professional 75
Dragon Medical Network Edition 75
Chapter 8: Licenses 77
About licenses 78
Viewing licenses 79
Viewing licenses 79
Viewing licensed user accounts 79
Working with licenses 80
Allocating licenses 80
Chapter 9: Utilities 82
Server logs 83
About server logs 83
Viewing server logs 83
Working with server logs 83
Auditing 84
iii
Contents
About auditing 84
Viewing audit events 84
Alerts 85
About alerts 85
Viewing alerts 85
Working with alerts 85
Client logs 86
Viewing client logs 86
Working with client logs 86
Uptime 87
About uptime 87
Viewing uptime 87
Loadable Files 88
About loadable files 88
Viewing loadable files 88
Schedule 89
About the Schedule utility 89
Viewing scheduled tasks by node 89
Messages 90
About messages 90
About message purging 90
Configuring messaging 90
Viewing messages 91
Working with messages 91
Chapter 10: Reports 93
About reports 94
Viewing reports 97
Working with reports 99
Exporting reports 99
Refreshing report data 99
Chapter 11: Speech Recognition 100
Keywords 101
About keywords 101
Working with keywords 101
Auto-texts 102
About auto-texts 102
iv
Contents
Viewing auto-texts 102
Working with auto-texts 102
Commands 107
About commands 107
Viewing commands 107
Working with commands 108
Words 110
About Words 110
Viewing Words 110
Working with Words 110
Command sets 114
About Command Sets 114
Viewing Command Sets 114
Working with Command Sets 114
Lists 117
About lists 117
Viewing lists 117
Chapter 12: Field descriptions 118
Organization Details page 119
Site page 135
Group Details page 151
User Account Details page 163
Report pages 169
Auto-text page 178
Auto-text—Details tab 178
Command page 179
Command—Details tab 179
Word page 180
System Settings page 181
General section 181
Nuance Management Center section 181
Nuance Management Server section 182
SMTP section 183
Appendix A: Creating user account import files 185
Creating comma-delimited files for user account import 186
Creating XML files for user account import 188
v
Contents
Sample XML import file 193
Appendix B: Creating the Forgot Password email template 195
Creating the Forgot Password email template 196
Creating the template 196
Uploading the template 196
Appendix C: Privileges 198
Privileges reference 199
Core privileges 199
License import privileges 199
Product Manage privileges 202
vi
Nuance Management Center Administrator Guide
Guide overview
The Nuance Management Center Administrator Guide provides information on configuring and
managing the Nuance Management Center (NMC) console. The guide also provides a checklist to help
you with your initial NMC console setup.
Audience
This guide is intended for System Administrators who are responsible for managing products that use
the Nuance Management Center (NMC) console.
viii
About this guide
Additional resources
The following resources are available in addition to this guide to help you manage your Dragon
installation.
Documentation
Document Description Location
Dragon Release Notes
New Dragon features, system
requirements, client upgrade
instructions, and known issues.
Dragon client Help.
Do the following:
1. When
Dragon is
open, click
the Help
icon ( )
on the
DragonBar,
and then
select
Help
Topics.
2. Click Get
started.
3. Click
Dragon
release
notes.
Dragon Citrix Administrator Guide Hardware, software, and network
requirements for deploying Dragon
in a network of client computers that
connect to a Citrix server to access
published applications.
Dragon Support
web site
Nuance Management Center
Server Installation and
Configuration Guide
Instructions for installing and
configuring the Nuance
Management Center (NMC) server,
database, and NMC console, and
instructions for configuring single
sign-on authentication.
Dragon Support
web site
Dragon Client Installation Guide Instructions for installing and
configuring Dragon clients.
Dragon Support
web site
Nuance Management Center Help Online Help specific to the NMC
console interface.
When Nuance
Management
Center is open,
click the NMC
console Help button
ix
Nuance Management Center Administrator Guide
Document Description Location
( ).
Dragon client Help Commands and instructions for
dictating, correcting, and more with
the Dragon client.
When Dragon is open,
click the Help icon (
) on the DragonBar, and
then select Help
Topics.
Training
Nuance provides several Dragon training offerings, like webinars, demos, and Nuance University online
training courses. For more information, see the Dragon Support web site.
Support
The Dragon Support web site provides many resources to assist you with your Dragon installation, like
forums and a searchable knowledgebase. For more information on Support offerings, see the Dragon
Support web site at:
http://www.nuance.com/voice-and-document-productivity/dragon/support/dragon-nat-
urallyspeaking.html
x
Nuance Management Center Administrator Guide
About Nuance Management Center
Applies to: Dragon desktop products only
Nuance Management Center allows Dragon administrators to manage all Dragon clients from a single
central console. The console, called the Nuance Management Center (NMC) console, allows you to do
the following:
l Configure options for clients at the site and group level
l Centrally manage your Dragon product licensing
l Share data, like words and auto-text commands, with Dragon clients and across other Nuance
products
l Audit user session events
l Monitor client usage and trends through reporting
You can choose to install, configure, and maintain your own on-premise Nuance Management Center
(NMC) server, or you can use the Nuance-hosted server in the cloud.
Using Nuance Management Center with your Dragon installation is an optional feature that you enable
in the Dragon client.
For information on installing and configuring Nuance Management Center, see the Nuance Management
Center Server Installation and Configuration Guide.
2
Chapter 1: Introduction
Physical architecture
Applies to: Dragon desktop products only
Nuance Management Center is a standard Microsoft ASP .NET MVC web application that is hosted
by Internet Information Services (IIS). The Nuance Management Center components include the
following:
l NMC server—Stores application data, such as organizations, sites, groups, and users. It
also stores transient data, such as log files.
l NMC console—Allows NMC administrators to create and manage objects, like groups and
users, assign licenses, run reports, and more. The NMC console does not have permanent
data storage. However, it does use a file share for temporary data storage to support file
uploads and downloads.
l Database instance—Stores license information, partial speech profiles, application usage
information, and audit data.
l Dragon clients—Users log in to their client computers where Nuance Management Center is
installed and connect to your NMC server to access shared words and commands.
Initially, you install the NMC server, NMC console, and the database instance on the same server.
However, you can optionally move your database instance to a separate database server after the
installation. Your NMC server can be one of the following:
l A single physical machine (smaller installations)
l Multiple physical machines load-balanced by a network traffic switch (larger installations)
3
Nuance Management Center Administrator Guide
About the user interface
User interface components
1—NMC menu icon. Click to open the menu.
2—Ribbons. Top-level menu options.
3—Groups. Command groups within each ribbon.
4—Tabs. These open when you click a command in a command group, and remain open until you click
Cancel or Close on each tab. You can also right-click a tab to close that tab, all tabs, or all tabs but the
current selection. The Home tab always remains open.
User interface navigation
There are different ways to navigate to pages in the NMC console. You can use any of the following
navigation methods:
l The Home tab—Click the Home tab, and then click a link to a page from the appropriate group.
The Home tab always remains open.
l Ribbons—Click a ribbon to expand it and select an option from a command group.
l Right-click—Right-click an object in a list to open a sub-menu. For example, right-click your
organization on the Manage Organization page to view organization details, add a site, or add a
group.
l Navigation panel—Select or expand an object to view object details or objects within the
current object. For example, click > beside your organization on the Manage Organization page
to view organization details, add a site, or add a group.
4
Chapter 1: Introduction
You can use whichever method is easiest for you. However, the procedures in this guide provide
navigation instructions using the right-click method.
5
Nuance Management Center Administrator Guide
About data collection
Applies to: Dragon Professional Group, Dragon Legal Group, Dragon Law Enforcement
You can optionally enable data collection to send your recognition data to Nuance, a United States
company, to help us conduct research to improve the accuracy of this product and future products. If
enabled, Nuance collects the following:
l Audio and transcripts, so we can increase accuracy
l Metrics by Google Analytics, so we can improve and prioritize features
Nuance will never transfer your data to anyone else or use it for any other purpose other than as
described in this notice. The only people with access to this data will be our employees, permitted
agents, sub-contractors, and so on on a need-to-know basis, all of whom are bound by obligations of
confidentiality to keep the data strictly confidential.
Our corporate policies and practices, and our contractual commitments to your organization, require us
to take appropriate technical and organizational measures against unauthorized or unlawful processing
of any personal data that you have provided to us and against accidental loss or destruction of, or
damage to, that personal data.
For information on enabling data collection, see “Changing organization information” on page 24.
6
Chapter 2: Getting started
Before you begin 8
About your installation 8
NMC console setup considerations 8
Initial NMC console setup checklist 10
Logging in and logging out 12
Logging in 12
Logging out 12
Changing your NMC console password 13
Resetting your password 14
Resetting another user's password 15
Configuring system settings 16
Requiring administrators to verify their email address 17
Setting the expiration time for the email verification link 17
Modifying the email verification email template 17
Exporting and refreshing grids 18
Correcting invalid field entries 19
7
Nuance Management Center Administrator Guide
Before you begin
Applies to: Dragon desktop products only
About your installation
On-premise
You can optionally host your own Nuance Management Center (NMC) server on premise. You install
the NMC server and Nuance Management Center (NMC) console, and then create all objects in the
NMC console yourself.
Nuance-hosted
If you don't host your own NMC server on-premise, you use the Nuance-hosted NMC server in the
cloud. A Nuance administrator performs your initial setup and creates the following objects for you:
l Your organization
l A default site
l The NMC Administration group
l An NMC Administrator user account and password
Nuance then sends you an email with your NMC console URL. You can rename the initial objects as
appropriate for your business. You then create all remaining objects, like sites and groups, yourself.
You should also change the password for your NMC Administrator user account. For more information,
see “Changing your NMC console password” on page 13.
Note: If you plan to implement Active Directory single sign-on authentication, do not change the
password for your NMC Administrator user account until after you have configured single sign-on.
For more information, see the "Preparing for your Active Directory single sign-on configuration"
chapter in the Nuance Management Center Server Installation and Configuration Guide.
NMC console setup considerations
Applies to: Dragon desktop products only
Consider the following before you begin creating objects and changing settings in your NMC console.
Setup item Description
Additional
information
Authentication type
The options are:
l
Active Directory single sign-on—You
can enable single sign-on to allow users
to log in to the Dragon client using their
Windows credentials. When you create
users in the NMC console, the logins you
assign must match their Windows logins
exactly.
l Native NMC—Users log in to the Dragon
client using a login and password that you
create when you create user accounts in
Nuance
Management
Center Server
Installation and
Configuration Guide
8
Chapter 2: Getting started
Setup item Description
Additional
information
the NMC console.
l Central Authentication—For cloud
customers, provides an alternative
method for implementing single sign-on in
your organization. Using Central
Authentication, you can use your existing
Identity Provider (IdP) to authenticate
against Nuance applications.
Naming conventions
You'll need to determine naming conventions for
the following objects and then create them in your
NMC console:
l Sites
l Groups
l User accounts
“Working with sites”
on page 41
“Working with
groups” on page 47
“Working with user
accounts” on page
55
Saved credentials
You'll need to determine whether you'll allow
Dragon to remember user account passwords
before you install Dragon clients. Generally, you
should not allow Dragon to remember passwords
when your organization has multiple users who
share the same computer using the same
Windows login. You should enable the Do not
allow saved credentials setting to prevent this.
Caution: You must enable this setting before
users log in to the Dragon client for the first time.
“Miscellaneous
section” on page
136
Keywords
Determine whether your auto-text commands
should include the default leading and trailing
keywords that Nuance Management Center
automatically adds to auto-texts created in the
NMC console.
If you don't remove them, users must say the
leading or trailing keyword in addition to the
spoken phrase for their auto-text command to
invoke it.
“About keywords”
on page 101
“Working with
keywords” on page
101
Custom phonetic
alphabet
If you are using the Dragon Law Enforcement
edition, determine whether your site uses a
custom phonetic alphabet for license place
dictation. By default, Dragon uses the NATO
alphabet for plate mode dictation. Optionally, your
site can use a different phonetic alphabet by
editing the
icao.ini
file. You upload the modified
file in the NMC console.
“Uploading a custom
phonetic alphabet file”
on page 43
9
Nuance Management Center Administrator Guide
Initial NMC console setup checklist
Applies to: Dragon desktop products only
If you are a new customer setting up Nuance Management Center for the first time, use the following
checklist to set up your NMC console.
If you are hosting your own NMC server on-premise, this list assumes you have already installed and
configured your NMC server. For installation instructions, see the Nuance Management Center Server
Installation and Configuration Guide.
Task Reference
Create sites.
Caution: When you create sites, you must click the Save button on
the Dragon Professional tab, even if you do not change any settings.
If you do not click Save on this tab when you create sites, your user
profiles may not work properly. For more information, see “Changing
product-specific site settings ” on page 43.
“Working with sites”
on page 41
Create groups. “Working with
groups” on page 47
Create user accounts. You'll need the following information for each
user before creating user accounts:
l First and last name
l Email address
l User ID
l Initial password (user can change it later)
l Groups to which the user should belong
You should also determine which users require administrator
privileges.
“Working with user
accounts” on page
55
Allocate user account licenses. “Working with
licenses” on page
80
If you are using the Dragon Professional edition, optionally select the
Do not allow saved credentials Site setting. The setting is
deselected by default.
“Miscellaneous
section” on page
136
Install Dragon clients on local workstations if they are not already
installed.
Dragon Client
Installation Guide
Configure clients for use with Nuance Management Center. Dragon Client
Installation Guide
Optionally configure single sign-on authentication. Nuance
Management
Center Server
Installation and
Configuration Guide
10
Chapter 2: Getting started
Task Reference
If you are hosting your own NMC server on-premise, create the Forgot
Password email template and then upload it to the NMC console to
allow NMC console users to reset their password.
“Creating the Forgot
Password email
template” on page
196
Ensure you provide an email address for each user. Without it, users
cannot reset their password. Consider enabling the Email address
required for organization users setting on the “Organization Details
page” on page 119 to ensure email addresses are required for all new
and existing user accounts.
“Working with user
accounts” on page
55
Consider adding custom words to improve Dragon's recognition.
Nuance Management Center distributes these custom words to all
Dragon clients.
“Working with
Words” on page 110
Optionally configure default settings for PowerMic and hot key
settings at the site or group level to allow clients to inherit them.
“Managing sites” on
page 42
“Managing groups”
on page 49
Optionally configure default auto-formatting settings at the group level
to allow clients to inherit them.
“Managing groups”
on page 49
Optionally configure system settings. “System Settings
page” on page 181
Optionally remove the default leading and trailing keywords for your
language. These affect all auto-texts and templates in your
organization.
“About keywords”
on page 101
“Working with
keywords” on page
101
Optionally enable messaging. Messaging allows users to receive
system messages from your NMC server, and also allows your NMC
administrators to send messages to other NMC console users.
“Configuring
messaging” on page 90
11
Nuance Management Center Administrator Guide
Logging in and logging out
If you are using the Nuance-hosted NMC console in the cloud, Nuance provides you with an initial NMC
Administrator login and password. You should change the password after your initial login.
If your NMC administrator enabled the Users must change their password after first login setting
and you are new to Nuance Management Center, you are prompted to change your password the first
time you log in to the NMC console.
Note: If you plan to implement Active Directory single sign-on, do not change the initial administrator
password until after you've configured single sign-on. For more information on implementing single
sign-on, see the Nuance Management Center Server Installation and Configuration Guide.
Logging in
1. Open your browser.
2.
Specify the NMC console URL, and then press Enter.
The NMC console login page appears.
3. Provide your username and password.
4.
Click Login.
The NMC console appears.
Logging out
Click the NMC menu icon ( ), and then select Log out.
12
Chapter 2: Getting started
Changing your NMC console password
You can change your NMC console password at any time. This topic describes changing your own
NMC console password. To change user account passwords, see “Changing user account
passwords” on page 59.
Note: If you plan to implement Active Directory single sign-on, do not change the initial
administrator password until after you've configured single sign-on. For more information on
configuring single sign-on, see the Nuance Management Center Server Installation and
Configuration Guide.
1.
Click the NMC menu button ( ), and then select Change password.
The Change Password dialog box appears.
2.
Specify your old password and new password.
Passwords can contain umlauts and other extended characters, such as tildes (~) and
circumflexes (^).
3. Re-enter your new password.
4. Click OK.
13
Nuance Management Center Administrator Guide
Resetting your password
Applies to: On-premise customers only
You can reset your NMC console password when you've forgotten it. You reset your password by
clicking the Forgot Password link on the Nuance Management Center login screen. Nuance
Management Center then sends you an email with a link to reset your password. The link is valid for one
hour.
Your NMC administrator must have set up an email server and the template for the Forgot Password
email message that Nuance Management Center sends. In addition, your NMC administrator must
have specified a valid email address for each user in their user account. For more information, see
“Creating the Forgot Password email template” on page 196.
Your new password cannot contain leading or trailing spaces. However, your password can contain
umlauts and other extended characters, such as tildes (~) and circumflexes (^).
Note: If your NMC administrator enabled the Users must change their password after
first login setting and you are new to Nuance Management Center, you are prompted to
change your password the first time you log in to the NMC console.
1. Navigate to your Nuance Management Center login screen.
2. Click the Forgot Password link.
3. Specify your user name in the User name field.
4.
Click Reset.
Nuance Management Center emails you a link to reset your password.
Note: You cannot reset your password using the Forgot Password link if you are
locked out. For more information, see the Password lockout duration - n
minutes setting on the “Organization Details page” on page 119.
14
Chapter 2: Getting started
Resetting another user's password
If you are an NMC administrator, you can send a Reset Password email to a user account with a link
to allow the user to reset their password.
1.
View a user account.
The User Accounts page appears.
For more information, see “Viewing user accounts” on page 54.
2.
Right-click a user account, and then select Send reset password link.
A dialog box appears.
3. Click OK.
15
Nuance Management Center Administrator Guide
Configuring system settings
You should review the NMC console system settings before working in Nuance Management Center.
You must have the Modify System Settings grant to view this page.
To configure system settings:
Click the NMC menu button ( ), and then select System Settings.
The System Settings dialog box appears.
For system setting descriptions, see “System Settings page” on page 181.
16
Chapter 2: Getting started
Requiring administrators to verify their email address
The NMC console forces administrators to verify their primary email address the next time they log in.
If the administrator has an NMC server administrator license, when they log in to the NMC console,
they are redirected to the Email Verification page to enter their email address.
When the administrator receives the verification email, they click the link to verify their email address.
The administrator can then successfully log in to the NMC console.
If an administrator provides an email address that is different from an address already in the NMC
server, the NMC server updates the value in the Primary email address field. If you edit this field, the
administrator must re-verify their email address at next login.
Setting the expiration time for the email verification link
Applies to: On-premise customers only
You can set the expiration time and date for the email verification link the NMC server sends to
administrators.
The default value of the setting is one hour and valid values range from 1 to 72 hours.
1.
Click the NMC menu button ( ), and then select System Settings.
The System Settings dialog box appears.
2. Expand the Nuance Management Center section.
3.
Set Verification Link Expires After_hours.
For more information, see “System Settings page” on page 181
4. Click Save.
Modifying the email verification email template
Applies to: On-premise customers only
By default, the email verification email uses a default template.
You can change the template.
1.
Click the NMC menu button ( ), and then select System Settings.
The System Settings dialog box appears
2. Click Browse next to the Verification Email Template field.
3. Select a template file and click Open.
4. Click Save.
17
Nuance Management Center Administrator Guide
Exporting and refreshing grids
You can refresh and export data from any page where a grid appears. Refreshing data allows you to
include any new data in the grid output without rerunning the query or report. Exporting allows you to
save the data to a .csv file. The Refresh icon ( ) and Save icon ( ) appear in the bottom right
corner of the screen when query results or report results are returned. For example, you can refresh and
export the following grid data:
l Reports
l Audit events
l User accounts page
To export or refresh data, click either icon.
18
Chapter 2: Getting started
Correcting invalid field entries
When you save information on a page, Nuance Management Center highlights fields where there are
invalid field entries that require correction. Generally, those fields are highlighted in yellow. You must
correct invalid entries before you can save the page.
19
Nuance Management Center Administrator Guide
Chapter 3: Organizations
About Organizations 21
Viewing Organizations 22
Viewing an organization 22
Viewing organization details 22
Working with organizations 23
Adding organizations 23
Managing organizations 24
Changing organization information 24
Managing password settings 25
Managing user deprovisioning 25
Managing Auto-provisioning 26
Managing organization tokens 26
Managing federated relationships for Central Authentication 27
Disabling native Nuance Management Center authentication 34
Managing Active Directory domains 35
20
Chapter 3: Organizations
About Organizations
An organization represents your company in its entirety. It is the highest level in your business
structure. Under your organization, you create:
l Sites
l Groups
l User accounts
Most Dragon customers have only one organization.
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Viewing Organizations
Viewing an organization
In the Sites ribbon, click Organization Overview.
The Manage Organization page opens. Your organization is at the top, with all sites underneath it.
Viewing organization details
From the Manage Organizations page, right-click an organization, and then select Organization
details.
The Organization Details page appears.
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Working with organizations
Adding organizations
When you add an organization, Nuance Management Center also creates a site (Default), group (NMC
Administration), and user (NMC Administrator).
1.
In the Organizations ribbon, click Add.
The Create Organization dialog box appears.
2. Specify an NPI number or address information to search for an organization.
3.
Click Search.
Search results appear.
4.
Do one of the following:
l If the organization appears in the search results, select it, and then click This is the
organization I'm looking for.
l If the organization is not listed, click I don't see the organization. Let's create
one.
5.
If you're creating a new organization, add information as necessary on the General, Address,
and Products tabs.
For field descriptions, see “Organization Details page” on page 119.
Note: You must include Street 1, City, State, and Zip information when you create a new
organization.
6.
Click Save.
A message indicating that NMS is creating a default site, group and NMC administrator user
account with credentials appears.
7. Select the delivery method for your administrator user credentials, and then click OK.
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Managing organizations
Changing organization information
To change general organization information:
1.
View an organization.
The Manage Organization page appears.
For more information, see “Viewing Organizations” on page 22.
2.
View organization details.
The Organization Details page appears.
For more information, see “Viewing Organizations” on page 22.
3.
Edit the information as necessary.
For field descriptions, see “Organization Details—General tab” on page 119.
4. Click Save.
To change the address:
1.
View an organization.
The Manage Organization page appears.
For more information, see “Viewing Organizations” on page 22.
2.
View organization details.
The Organization Details page appears.
For more information, see “Viewing Organizations” on page 22.
3. Click the Address tab.
4.
Edit the information as necessary.
For field descriptions, see “Organization Details—Address tab” on page 119.
Note: Street 1, City, State, and Zip fields are required.
5. Click Save.
To change product information:
1.
View an organization.
The Manage Organization page appears.
For more information, see “Viewing Organizations” on page 22.
2.
View organization details.
The Organization Details page appears.
For more information, see “Viewing Organizations” on page 22.
3.
Click the Products tab.
The General tab is selected by default.
4.
Do one of the following:
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Chapter 3: Organizations
l Edit the General information as necessary.
l Click the appropriate tab for your product, and then edit as necessary.
For field descriptions, see “Organization Details—Products tab” on page 119
To enable data collection:
Applies to: Dragon Professional Group, Dragon Legal Group, Dragon Law Enforcement
1.
View an organization.
The Manage Organization page appears.
For more information, see “Viewing Organizations” on page 22.
2.
View organization details.
The Organization Details page appears.
For more information, see “Viewing Organizations” on page 22.
3.
Click the Products tab.
The General tab is selected by default.
4. Click the Dragon Professional tab.
5. Select the Upload usage data to Nuance for research purposes check box.
6. Click Save.
Managing password settings
You should determine a password policy for your organization by selecting from password
requirements. Establishing a password policy ensures that users create strong, secure passwords.
To change password settings:
1.
View an organization.
The Manage Organization page appears.
For more information, see “Viewing Organizations” on page 22.
2.
View organization details.
The Organization Details page appears.
For more information, see “Viewing Organizations” on page 22.
3.
Click the Products tab.
The General tab is selected by default.
4. Expand the Password Settings drop-down list.
5.
Select the appropriate password settings.
For field descriptions, see “Organization Details—Products tab” on page 119.
6. Click Save.
Managing user deprovisioning
For information on enabling user deprovisioning, or for information on confirming users marked for
deprovisioning, see the User Provisioning and Deprovisioning Configuration Guide.
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Managing Auto-provisioning
To enable auto-provisioning:
Applies to: Capture Services, MUSE, CAPD, CAC, Dragon Medical Virtual Assistant, PowerMic
Mobile, PowerMic Virtual Adapter, Dragon Medical Server/Dragon Medical One, Dragon Medical Mobile
Recorder, Nuance Clinician, Dragon Medical Recorder only
When enabled, the auto-provisioning feature allows Nuance Management Center to create a user
account automatically if one does not already exist when a user logs in to their client application.
Nuance Management Center also assigns a license to the user automatically if one is available. If no
licenses are available, Nuance Management Center still creates the user account. Optionally, you can
also allow Nuance Management Center to assign automatically provisioned user accounts to a specific
group.
1.
View an organization.
The Manage Organization page appears.
For more information, see Viewing Organizations.
2.
View organization details.
The Organization Details page appears.
For more information, see Viewing Organizations.
3. Click the Provisioning tab.
4. Click the Dragon Medical Server tab or the Dragon Professional tab.
5. Select the Enable auto-provisioning for this product check box.
6. Optionally select a group from the Add users to group drop-down list to which newly
provisioned user accounts should be assigned.
7. Click Save.
To enable user provisioning:
For complete instructions on enabling user provisioning, see the User Provisioning and Deprovisioning
Configuration Guide.
Managing organization tokens
The Local Authenticator and other products that use Nuance Management Center require an
organization token for authentication. You must add a token before using the products.
To add a token:
1.
View an organization.
The Manage Organization page appears.
For more information, see “Viewing Organizations” on page 22.
2.
View organization details.
The Organization Details page appears.
For more information, see “Viewing Organizations” on page 22.
3. Click the Organization Tokens tab.
4.
Click Add.
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Chapter 3: Organizations
The Organization Token Info dialog box opens, and Nuance Management Center generates
an organization token automatically.
5. Optionally add a Comment to identify the token.
6.
Click Save.
The Organization Token Info dialog box closes.
To modify a token:
1.
View an organization.
The Manage Organization page appears.
For more information, see “Viewing Organizations” on page 22.
2.
View organization details.
The Organization Details page appears.
For more information, see “Viewing Organizations” on page 22.
3. Click the Organization Tokens tab.
4. Select a token to modify.
5.
Click Modify.
The Organization Token Info dialog box opens
6. Edit as necessary.
7.
Click Save.
The Organization Token Info dialog box closes.
To delete a token:
1.
View an organization.
The Manage Organization page appears.
For more information, see “Viewing Organizations” on page 22.
2.
View organization details.
The Organization Details page appears.
For more information, see “Viewing Organizations” on page 22.
3. Click the Organization Tokens tab.
4. Select the token you want to delete.
5.
Click Delete.
A confirmation dialog box appears.
6. Click Yes.
Managing federated relationships for Central Authentication
Applies to: All products using Central Authentication
A federated relationship is one that is maintained between enterprises. To implement Central
Authentication, you create a federated relationship between your organization and Nuance.
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The Central Authentication tab is visible only on Nuance cloud-hosted systems. This grant is only given
to Nuance administrators. Customers will only have read only access. Customers cannot create or
configure federated relationships. For write-access to the tab, you must have the Manage Central
Authentication grant. For read-only access to the tab, you must either have the View Organization
grant, or be an administrator with any super user grant.
Customers can update/renew an existing federated relationship with a custom SAML request signing
certificate if they have the Manage Request Signing Certificate grant.
For specific instructions on enabling Central Authentication in your environment, and for a more detailed
feature overview, see the Nuance Management Center Server Installation and Configuration Guide.
To enable machine-to-machine authentication:
If selected, enables server-to-server communication. This type of communication establishes a trusted
connection between your company's server and the Nuance Central Authentication portal by
authenticating your server rather than a user.
1.
View an organization.
The Manage Organization page appears.
For more information, see “Viewing Organizations” on page 22.
2.
View organization details.
The Organization Details page appears.
For more information, see “Viewing Organizations” on page 22.
3. Click the Central Authentication tab.
4. Select the Allow machine-to-machine authentication option.
5. Click Save.
To add a new federated relationship:
Use this procedure if you are creating a new federated relationship between your organization and
Nuance.
1.
View an organization.
The Manage Organization page appears.
For more information, see “Viewing Organizations” on page 22.
2.
View organization details.
The Organization Details page appears.
For more information, see “Viewing Organizations” on page 22.
3. Click the Central Authentication tab.
4.
Click the Add New button.
The Add Federated Relationship dialog box appears.
5.
Specify field information.
For field descriptions, see “Central Authentication tab” on page 130.
6. Click Configure.
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7.
If you selected the I will enter the metadata manually option, additional fields appear.
Specify the appropriate information.
For field descriptions, see “Central Authentication tab” on page 130.
8.
Click Configure.
Nuance Management Center configures the federated relationship.
9.
Do one of the following, depending on the method you used to provide your federation
metadata:
l Metadata URL—For federation relationships using WS-Federation. Copy the WS-
Fed Passive Protocol URL and Relying Party Trust ID shown and provide them
to your identity provider administrator to complete the configuration. For further
configuration information, click the link shown.
l Metadata File (WS-Federation)—Copy the WS-Fed Passive Protocol URL and
Relying Party Trust ID shown and provide them to your identity provider
administrator to complete the configuration. For further configuration information,
click the link shown.
l Metadata File (SAML)—Copy the Assertion Consumer Service (ACS) URL and
the Audience URI and provide them to your identity provider administrator to
complete the configuration. If your federation server supports configuration via SAML
metadata, you can share the SAML Metadata URL. For further information, click the
link shown.
l LDAP Connector—Download and install the LDAP connector using the link shown.
For installation information, click the additional link shown, or follow the instructions
provided in the Nuance Management Center Server Installation and
Configuration Guide. Install the connector inside your network on a server than can
access your identity provider.
To add an existing federated relationship:
Use this procedure to associate an existing federated relationship with an organization. An
organization can be part of more than one federated relationship.
1.
View an organization.
The Manage Organization page appears.
For more information, see “Viewing Organizations” on page 22.
2.
View organization details.
The Organization Details page appears.
For more information, see “Viewing Organizations” on page 22.
3. Click the Central Authentication tab.
4. Select a federated relationship in the list.
5.
Click the Add Existing button.
The Add Existing Federated Relationship dialog box appears.
6. Select an existing federated relationship, and then click Save.
To modify federated relationship details:
Use this procedure to modify the federated relationship description, email domains, or Windows
Integrated Authentication option. You cannot modify any other relationship details.
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1.
View an organization.
The Manage Organization page appears.
For more information, see “Viewing Organizations” on page 22.
2.
View organization details.
The Organization Details page appears.
For more information, see “Viewing Organizations” on page 22.
3. Click the Central Authentication tab.
4. Select a federated relationship.
5.
Click the Modify button.
The Federated Relationship Details dialog box appears.
6.
Modify the fields shown.
For field descriptions, see “Add Federated Relationship dialog box” on page 130.
7. Click Save.
To remove an association:
Use this procedure to remove the association between a federated relationship and an organization
without deleting the federated relationship from Central Authentication.
1.
View an organization.
The Manage Organization page appears.
For more information, see “Viewing Organizations” on page 22.
2.
View organization details.
The Organization Details page appears.
For more information, see “Viewing Organizations” on page 22.
3. Click the Central Authentication tab.
4. Select a federated relationship.
5.
Click Remove Association.
A prompt appears, confirming your selection.
6. Click Yes.
To add or remove a product:
Use this procedure to add or remove a product from a federated relationship. Only Nuance products for
which you have a license appear in the list.
If you remove a product from a federated relationship, Central Authentication will no longer be available
for the product you remove.
1.
View an organization.
The Manage Organization page appears.
For more information, see “Viewing Organizations” on page 22.
2.
View organization details.
The Organization Details page appears.
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For more information, see “Viewing Organizations” on page 22.
3. Click the Central Authentication tab.
4. Select a federated relationship.
5.
Click Add/Remove Product.
By default, all products that support Central Authentication are automatically granted
permission to use the federation and appear in the Products that can use the federation
list.
6.
Do one of the following:
l Select a product in the Products that can use the federation list, and then click the
left arrow ( ).
l
Select a product in the Available Products list, and then click the right arrow ( ).
7. Click Save.
To delete a federated relationship:
Use this procedure to delete a federated relationship. The federated relationship is deleted from
Central Authentication and the association with the organization is removed.
Caution: Do not use this functionality to remove an association between an organization and a
federated relationship. There is no "undo" for this action. To remove the association between a
federated relationship and an organization, use the “To remove an association:” on page 30 procedure
above.
1.
View an organization.
The Manage Organization page appears.
For more information, see “Viewing Organizations” on page 22.
2.
View organization details.
The Organization Details page appears.
For more information, see “Viewing Organizations” on page 22.
3. Click the Central Authentication tab.
4. Select a federated relationship in the list.
5. Click Delete.
6. Type the word DELETE in the dialog box that appears, and then click OK.
To test a federated relationship:
Use this procedure to ensure the federated relationship between your organization and Nuance is
configured correctly. The test option opens a new browser session, redirecting you to your identity
provider and prompts you to enter your credentials. You can then access a web application that is
independent of Nuance Management Center where you can test the federated relationship.
1.
View an organization.
The Manage Organization page appears.
For more information, see “Viewing Organizations” on page 22.
2.
View organization details.
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The Organization Details page appears.
For more information, see “Viewing Organizations” on page 22.
3. Click the Central Authentication tab.
4. Select a federated relationship.
5.
Click Test.
One of the following occurs:
l
If your federated relationship was configured correctly, a Success page appears.
There are three tabs you can select:
l User Profile—User profile that the application will receive.
l Access Token Claims—Claims from the access token are displayed in
JSON format.
l ID Token Claims—Claims from the ID token are displayed in JSON format.
l If your federated relationship was configured incorrectly, a Failure page appears, with
detailed error information and suggested troubleshooting procedures.
To view logs for a federated relationship:
Use this procedure to view event logs for events that occur within federated relationships, such as a
failed login. This allows you to troubleshoot issues and monitor activity within your federated
relationships.
1.
View an organization.
The Manage Organization page appears.
For more information, see “Viewing Organizations” on page 22.
2.
View organization details.
The Organization Details page appears.
For more information, see “Viewing Organizations” on page 22.
3. Click the Central Authentication tab.
4. Select a federated relationship.
5.
Click the Logs button.
The Federated Relationship-Logs page appears.
6.
Specify search criteria.
Only the products for which you have the Product Manage [product name] privilege appear in
the Filter by product list.
For field descriptions, see “Federated Relationship-Logs page” on page 133.
7. Click Search.
To add a custom SAML request signing certificate:
Central Authentication uses a default certificate when processing SAML authentication requests for
your federated relationship with Nuance. You can optionally use your own private key and self-signed
certificate with a public key to sign SAML requests. When you add a custom certificate, you cannot
access your Nuance product using the federated relationship until you have shared the signing
certificate public key with your identity provider and the identity provider's administrator has loaded it
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into their system.
To add a custom self-signed certificate, you must ensure the user managing the custom certificate has
the appropriate grants. For more information on those grants, see the "Configuring Central
Authentication" section in the Nuance Management Center Server Installation and
Configuration Guide.
1.
View an organization.
The Manage Organization page appears.
For more information, see “Viewing Organizations” on page 22.
2.
View organization details.
The Organization Details page appears.
For more information, see “Viewing Organizations” on page 22.
3. Click the Central Authentication tab.
4.
Select a federated relationship, and then click Modify.
The Federated Relationship Details dialog box appears.
5.
Deselect the Use default signing certificate check box.
Additional options appear.
6.
Click Configure Custom Certificate.
The Configure Custom Certificate dialog box appears, indicating that access to your Nuance
product will be disabled until the signing certificate public key is configured in your identity
provider's system.
7.
Click the Create certificate with expiration date field to select an expiration date for the
certificate.
The default value is a date two years from the current date.
8.
Click Save.
A confirmation message appears.
9. Type CONFIRM in the field provided, and then click OK.
To renew a custom SAML request signing certificate:
Use these instructions to renew your previously configured custom SAML request signing certificate
that is about to expire.
To renew a custom certificate, you must ensure the user managing the custom certificate has the
appropriate grants. For more information on those grants, see the "Configuring Central Authentication"
section in the Nuance Management Center Server Installation and Configuration Guide.
1.
View an organization.
The Manage Organization page appears.
For more information, see “Viewing Organizations” on page 22.
2.
View organization details.
The Organization Details page appears.
For more information, see “Viewing Organizations” on page 22.
3. Click the Central Authentication tab.
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4.
Select a federated relationship, and then click Modify.
The Federated Relationship Details dialog box appears.
5.
Click Manage Custom Certificate.
A confirmation dialog box appears.
6. Select the Renew certificate with expiration date radio button.
7. Click the date field and select a new certificate expiration date.
8.
Click OK.
A confirmation dialog box appears.
9. Type CONFIRM in the field provided, and then click OK.
To delete a custom SAML request signing certificate:
Use these instructions to delete a previously configured custom SAML request signing certificate.
When you delete your custom certificate, Nuance Management Center uses the default certificate
automatically.
To delete a custom certificate, you must ensure the user managing the custom certificate has the
appropriate grants. For more information on those grants, see the "Configuring Central Authentication"
section in the Nuance Management Center Server Installation and Configuration Guide.
1.
View an organization.
The Manage Organization page appears.
For more information, see “Viewing Organizations” on page 22.
2.
View organization details.
The Organization Details page appears.
For more information, see “Viewing Organizations” on page 22.
3. Click the Central Authentication tab.
4.
Select a federated relationship, and then click Modify.
The Federated Relationship Details dialog box appears.
5.
Click Manage Custom Certificate.
A confirmation dialog box appears.
6. Select the Delete certificate and revert to default radio button, and then click OK.
7. Type CONFIRM in the field provided and then click OK.
Disabling native Nuance Management Center authentication
Applies to: All products using Central Authentication
If your organization has implemented Central Authentication, you can disable native logins to prevent
users from logging in to your product's client using the login and password you provided when you
created their user accounts. This forces users to log in using only Central Authentication.
You must have the Manage Organizations privilege and View Organization grant to see this tab. You
must also have the Modify Organizations grant to modify settings in this tab. In addition, you must
have specified a primary email address for all user accounts before disabling native NMS
authentication. To verify all users have a primary email address, run a search for all users in your
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organization. The Primary email address column appears in the search results. For more
information, see “Viewing user accounts” on page 54.
To disable native authentication:
1.
View an organization.
The Manage Organization page appears.
For more information, see “Viewing Organizations” on page 22.
2.
View organization details.
The Organization Details page appears.
For more information, see “Viewing Organizations” on page 22.
3. Click the Disable Native Credentials tab.
4.
Select the product for which you want to disable native logins in the Available Products list,
and then click the right arrow ( ).
The product moves from the Available Products list to the Selected Products list.
5. Click Save.
To re-enable native authentication:
1.
View an organization.
The Manage Organization page appears.
For more information, see “Viewing Organizations” on page 22.
2.
View organization details.
The Organization Details page appears.
For more information, see “Viewing Organizations” on page 22.
3. Click the Disable Native Credentials tab.
4.
Select the product for which you want to disable native logins, and then click the left arrow (
).
The product moves from the Selected Products list to the Available Products list.
5. Click Save.
Managing Active Directory domains
Applies to: Dragon desktop products only
You add a domain when you are performing the initial configuration for single sign-on authentication.
For information on configuring single sign-on, see the Nuance Management Center Server Installation
and Configuration Guide.
To add a domain:
1.
View an organization.
The Manage Organization page appears.
For more information, see “Viewing Organizations” on page 22.
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Nuance Management Center Administrator Guide
2.
View organization details.
The Organization Details page appears.
For more information, see “Viewing Organizations” on page 22.
3. Click the Domains tab.
4.
Click Add.
The Domain dialog box appears.
5.
Add a name and active directory connection string.
For field descriptions, see “Organization Details—Domains tab” on page 134.
6.
Click Save.
The Domain dialog box closes.
To modify a domain:
1.
View an organization.
The Manage Organization page appears.
For more information, see “Viewing Organizations” on page 22.
2.
View organization details.
The Organization Details page appears.
For more information, see “Viewing Organizations” on page 22.
3. Click the Domains tab.
4. Select the domain you want to modify.
5.
Click Modify.
The Domain dialog box appears.
6.
Edit as necessary.
For field descriptions, see “Organization Details—Domains tab” on page 134.
7.
Click Save.
The Domain dialog box closes.
To delete a domain:
1.
View an organization.
The Manage Organization page appears.
For more information, see “Viewing Organizations” on page 22.
2.
View organization details.
The Organization Details page appears.
For more information, see “Viewing Organizations” on page 22.
3. Click the Domains tab.
4. Select the domain you want to delete.
5.
Click Delete.
A confirmation dialog box appears.
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6. Type DELETE in the text box, and then click OK.
To generate NTLM credentials for a domain:
1.
View an organization.
The Manage Organization page appears.
For more information, see “Viewing Organizations” on page 22.
2.
View organization details.
The Organization Details page appears.
For more information, see “Viewing Organizations” on page 22.
3. Click the Domains tab.
4. Select a domain.
5.
Click Generate NTLM credentials for selected domain....
The Generate NTLM credentials dialog box opens.
6.
Select a radio button to generate NTLM credentials for one of the following:
l All Users
l Users in specific sites
l Users in specific groups
7. If you selected Users in specific sites or Users in specific groups, select sites or groups
for which to enable NTLM credentials.
8.
Click Create NTLM Credentials.
A progress bar appears.
When the process is complete, a list of users and results appears.
9. Click Close.
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About sites
A site is a physical location, such as an office or data center, within your organization. Sites help you
define the structure of your organization. Depending on your needs, you may require several sites, or
just one.
At the site level, you can configure data storage, Roaming user profiles (Dragon desktop products only),
and other client settings. When you apply settings at the site level, the settings are applied to all groups
that are in the site, and to all users that are in those groups.
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Chapter 4: Sites
Viewing sites
If you are using the Nuance-hosted NMC server in the cloud, Nuance creates your initial site (Default)
for you. You can rename this site, and create additional sites yourself.
Viewing a site
1.
View an organization.
The Manage Organization page appears. Your organization is at the top, with all sites
underneath it.
For more information, see “Viewing Organizations” on page 22.
2.
Do one of the following:
l Click a site to view all users in it.
l Enter a specific site name in the Search bar at the top of the list, and then click
Search.
Viewing site details
Right-click a site, and then select Details.
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Nuance Management Center Administrator Guide
Working with sites
Adding sites
1.
View an organization.
The Manage Organization page appears. Your organization is at the top, with all sites
underneath it.
For more information, see “Viewing Organizations” on page 22.
2.
Right-click your organization, and then select Add Site.
The Site page appears.
3.
Add information as necessary.
For field descriptions, see “Site page” on page 135.
4. Click Save.
Modifying sites
1.
View an organization.
The Manage Organization page appears. Your organization is at the top, with all sites
underneath it.
For more information, see “Viewing Organizations” on page 22.
2.
Do one of the following:
l Click a site to view all users in it.
l Enter a specific site name in the Search bar at the top of the list, and then click
Search.
3. Right-click a site, and then select Details.
4.
Modify the site information.
For more information, see Managing sites.
Deleting sites
To delete a site, you must first delete or move all groups in the site. You can delete sites only when they
are empty.
1.
View an organization.
The Manage Organization page appears. Your organization is at the top, with all sites
underneath it.
For more information, see “Viewing Organizations” on page 22.
2.
Right-click a site, and then select Delete.
The Delete Site dialog box opens.
3. Click Yes.
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Managing sites
Changing site information
To change general site information:
1.
View an organization.
The Manage Organization page appears. Your organization is at the top, with all sites
underneath it.
For more information, see “Viewing Organizations” on page 22.
2.
Right-click a site under your organization, and then select Details.
The Site page appears. The General tab is selected by default.
3.
Edit the information as necessary.
For field descriptions, see “Site—General tab” on page 135.
4. Click Save.
To change patient care settings:
If you're using Dragon Medical Advisor, Healthcare settings and EHR locations allow you to create
distinct care settings. These distinct settings allow physicians to have a separate profile for each
setting. Dragon Medical Advisor can then offer different advice, depending on the location of the user,
while helping you to understand which care settings benefit most from Dragon Medical Advisor advice.
1.
View an organization.
The Manage Organization page appears. Your organization is at the top, with all sites
underneath it.
For more information, see “Viewing Organizations” on page 22.
2.
Right-click a site under your organization, and then select Details.
The Site page appears. The General tab is selected by default.
3.
Edit the Healthcare setting and EHR location identifier(s) fields as necessary.
For field descriptions, see “Site—General tab” on page 135.
4. Click Save.
To change the address:
1.
View an organization.
The Manage Organization page appears. Your organization is at the top, with all sites
underneath it.
For more information, see “Viewing Organizations” on page 22.
2.
Right-click a site under your organization, and then select Details.
The Site page appears. The General tab is selected by default.
3. Click the Address tab.
4.
Edit the information as necessary.
For field descriptions, see “Site—Address tab” on page 135.
5. Click Save.
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Changing product-specific site settings
1.
View an organization.
The Manage Organization page appears. Your organization is at the top, with all sites
underneath it.
For more information, see “Viewing Organizations” on page 22.
2.
Right-click a site under your organization, and then select Details.
The Site page appears. The General tab is selected by default.
3. Click a product name tab.
4.
Edit the information as necessary.
For field descriptions, see Site tabs.
5. Click Save.
Uploading a custom phonetic alphabet file
Applies to: Dragon Law Enforcement only
If you are using Dragon Law Enforcement, Dragon uses the NATO alphabet for plate mode dictation by
default. Optionally, your site can use a different phonetic alphabet by editing the icao.ini file, and then
uploading it to Nuance Management Center. For full instructions, see the Customizing your phonetic
alphabet for license plate dictation topic in the Dragon Law Enforcement Help.
1.
View an organization.
The Manage Organization page appears. Your organization is at the top, with all sites
underneath it.
For more information, see “Viewing Organizations” on page 22.
2.
Right-click a site under your organization, and then select Details.
The Site page appears. The General tab is selected by default.
3. Click the Dragon Professional tab.
4. Expand the Miscellaneous section.
5.
Click Browse next to the Phonetic alphabet file field.
The Choose File to Upload dialog box opens.
6.
Navigate to your custom icao.ini file.
7.
Select the icao.ini file, and then click Open.
8.
Click Save.
Nuance Management Center uploads your file.
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About groups
A group is a set of similar users within a site. For example, a group could consist of users in one
department, or users with similar roles. All users in a group share the same privileges, grants, and
default Dragon client settings.
Your organization might choose to have more than one Administrator group. For example:
l Superusers—Can execute all actions in the NMC console.
l License administrators—Can create, grant, and revoke licenses.
l Group administrators—Can determine the settings providers in each group require.
l Help desk—Have only view access to the NMC console information.
If you are using a Dragon desktop product, you can configure administrative settings, auto-formatting
settings, and other client settings at the group level. When you apply settings at the group level, the
settings are applied to all users in that group.
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Viewing groups
If you are using the Nuance-hosted NMC server in the cloud, Nuance creates your initial group (NMC
Administrators) for you. You can rename this group, and create additional groups yourself.
Viewing all groups
Use these procedures to view an alphabetical list of all groups.
1.
In the Groups ribbon, click Search.
The Groups page appears.
2.
Do one of the following:
l Specify search criteria, and then click Search to find a specific group.
l Leave search criteria blank and then click Search to see all groups.
Viewing groups by site
Use these procedures to view all groups in each site.
1.
View an organization.
The Manage Organization page appears. Your organization is at the top, with all sites
underneath it.
For more information, see “Viewing Organizations” on page 22.
2.
In the site list, click the triangle ( ) next to a site to view its groups.
Viewing group details
Right-click a group, and then select Details.
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Working with groups
Adding groups
Do one of the following:
1.
In the Groups ribbon, click Add.
The Add Group dialog box opens.
2. Select a role for the users in the group.
3. If this is an NMC Administrator group, select a group in the Base new group on what
existing group? drop-down list.
4.
Click OK.
The Group Details page appears.
5. Specify a group name.
6. Select the site in which to create the group.
7.
Add remaining information as necessary.
For field descriptions, see “Group Details page” on page 151.
8. Click Save.
Or
1.
View an organization.
The Manage Organization page appears. Your organization is at the top, with all sites
underneath it.
For more information, see “Viewing Organizations” on page 22.
2.
Right-click a site, and then select Add Group.
The Add Group dialog box opens.
3. Select a role for the users in the group.
4. If this is an NMC Administrator group, select a group in the Base new group on what
existing group? drop-down list.
5.
Click OK.
The Group Details page appears.
6. Specify a group name.
7. Select the site in which to create the group.
8.
Add remaining information as necessary.
For field descriptions, see “Group Details page” on page 151.
9. Click Save.
Copying groups
1.
View a group.
For more information, see “Viewing groups” on page 46.
2.
Right-click a group, and then select Copy.
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Chapter 5: Groups
The Group Details page appears.
3. Specify a name for the new group.
4. Select the site to which you want to copy this group from the Sites drop-down list.
5.
Add remaining information as necessary.
For field descriptions, see “Group Details page” on page 151.
6. Click Save.
Deleting groups
To delete a group, you must first move or delete all user accounts from the group. You can delete
groups only when they are empty.
1.
View a group.
For more information, see “Viewing groups” on page 46.
2.
Right-click a group, and then select Delete.
The Delete Group dialog box opens.
3. Click Yes.
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Managing groups
Select from the following procedures to manage your groups.
Changing group details
1.
View a group.
For more information, see “Viewing groups” on page 46.
2.
Right-click a group, and then select Details.
The Group Details page appears. The Details tab is selected by default.
3.
Edit the information as necessary.
For field descriptions, see “Group Details—Details tab” on page 151.
4. Click Save.
Adding user accounts to a group
1.
View a group.
For more information, see “Viewing groups” on page 46.
2.
Right-click a group, and then select Details.
The Group Details page appears. The Details tab is selected by default.
3. Click the Members tab.
4.
Click the Add/Remove button.
The Group Members page appears.
5. Select the check box next to the user accounts that you want to include in the group.
6. Click Save.
Removing user accounts from a group
1.
View a group.
For more information, see “Viewing groups” on page 46.
2.
Right-click a group, and then select Details.
The Group Details page appears. The Details tab is selected by default.
3. Click the Members tab.
4.
Click the Add/Remove button.
The Group Members page appears.
5. De-select the check box next to the user accounts that you want to remove from the group.
6. Click Save.
Configuring group security
Privileges determine the ribbons, menus, and options that users can access in the NMC console. You
assign or unassign privileges to show or hide those options.
Grants determine the objects that users can access in the Nuance Management Center database, such
as sites, groups, and users. Generally, you assign different grants to providers than you would to
administrators.
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Chapter 5: Groups
For more detailed information on specific privileges, see “Privileges reference” on page 199.
To configure group privileges:
1.
View a group.
For more information, see “Viewing groups” on page 46.
2.
Right-click a group, and then select Details.
The Group Details page appears. The Details tab is selected by default.
3.
In the Privileges field, select the check box next to each privilege to add or remove.
Click Select All to select all check boxes, or Clear All to clear them.
4. Click Save.
To add group grants:
1.
View a group.
For more information, see “Viewing groups” on page 46 .
2.
Right-click a group, and then select Details.
The Group Details page appears. The Details tab is selected by default.
3. Click the Grants tab.
4.
Click the Add button.
The Add Group Grants dialog box opens.
5.
Select the Object Type, Grant, and Object to which you're applying the grant.
For field descriptions, see “Group Details—Grants tab” on page 152.
6. Click Add.
To revoke grants:
1.
View a group.
For more information, see “Viewing groups” on page 46.
2.
Right-click a group, and then select Details.
The Group Details page appears. The Details tab is selected by default.
3. Click the Grants tab.
4.
Locate the grant that you want to revoke, and hover over it.
An appears in the last column.
5.
Click the to revoke the grant.
Changing group product settings
Applies to: Dragon desktop products only
Use the following procedures to change settings on product-specific tabs.
To change product-specific settings:
1.
View a group.
For more information, see “Viewing groups” on page 46.
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2.
Right-click a group, and then select Details.
The Group Details page appears. The Details tab is selected by default.
3.
Click the product tab for your product.
For example, Dragon Professional or Network Edition US.
4.
Edit the information as necessary.
For field descriptions, see the appropriate section on the “Group Details page” on page 151.
5. Click Save.
To change PowerMic settings:
1.
View a group.
For more information, see “Viewing groups” on page 46.
2.
Right-click a group, and then select Details.
The Group Details page appears. The Details tab is selected by default.
3.
Click the product tab for your product.
For example, Dragon Professional or Network Edition US.
4. Expand the PowerMic section.
5.
Modify the drop-down selections as necessary.
For field descriptions, see “PowerMic section” on page 159.
6. Click Save.
To change Hot Key settings:
You cannot set hot key values by simply pressing the appropriate key on the numeric keypad as you
can in the Dragon client. You must type all required characters in the keystroke manually.
For example, in the Dragon client, to specify a value of {NumKey+}, you can simply press the plus sign
(+) on the numeric keypad. In Nuance Management Center, you must manually type the characters.
1.
View a group.
For more information, see “Viewing groups” on page 46.
2.
Right-click a group, and then select Details.
The Group Details page appears. The Details tab is selected by default.
3. Click the Dragon Professional tab, or the appropriate tab for your product.
4. Expand the Hot Keys section.
5.
Edit the hot keys by typing or deleting characters as necessary.
For field descriptions, see “Hot Keys section” on page 160.
6. Click Save.
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Chapter 6: User accounts
Chapter 6: User accounts
About user accounts 53
About dynamic user profiles 53
Viewing user accounts 54
Viewing all user accounts 54
Viewing all user accounts in a group 54
Viewing all user accounts in a site 54
Working with user accounts 55
Managing user accounts 59
Changing user account group membership 61
Configuring user account credentials 62
Configuring client settings 64
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About user accounts
You create one user account for each NMC administrator and Dragon user. You create user accounts to
allow NMC administrators to log in to the NMC console, and to allow users to log in to the Nuance
product on their client computers. If you are using single sign-on authentication, you create user
accounts that match each user's Windows login.
After you create user accounts, you then assign them to groups. You must also assign one or more
licenses to each user account to allow them to access different Nuance products.
About dynamic user profiles
Applies to: All non-medical products
When users first log in to the Dragon client with their user account and password, Dragon prompts them
to create a new user profile. Dragon requires users to have one user profile per user account and region.
After creating a user profile, Dragon then uploads the user profile settings, such as region, accent,
preferred vocabulary, and microphone selection, to Nuance Management Center.
A dynamic user profile is a new profile that Dragon creates automatically when a user logs in to Dragon
on a different computer where they have not yet created a user profile. This allows users to dictate on
any Windows computer where Dragon is installed without having to run through the New User wizard on
that computer. Dragon creates the user profile using the settings saved with the original user profile.
Dragon creates dynamic user profiles only when Nuance Management Center/NMS mode is enabled
and users log in to more than one computer. By default, Dragon creates dynamic user profiles in the
%APPDATA%\Nuance\NaturallySpeaking15\Users\[NMSUser_GUID] folder.
There is no manual setup or configuration required for dynamic user profiles.
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Viewing user accounts
Viewing all user accounts
1.
In the User Accounts ribbon, click Search.
The User Accounts page appears.
2.
Do one of the following:
l Specify search criteria, and then click Search to view specific user accounts.
l Leave search criteria blank and then click Search to see all user accounts.
Viewing all user accounts in a group
1.
View a group.
For more information, see “Viewing groups” on page 46.
2.
View group details.
For more information, see “Viewing groups” on page 46.
3.
Click the Members tab.
All user accounts in the group are displayed.
Viewing all user accounts in a site
1.
View your organization.
The Manage Organization page appears. Your organization is at the top, with all sites
underneath it.
For more information, see “Viewing Organizations” on page 22.
2.
Click a site.
All user accounts in all groups for that site appear.
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Working with user accounts
Adding new user accounts
If you plan to implement Active Directory single sign-on authentication, each user's login must match
his or her Windows login exactly.
For information on implementing single sign-on, see the Nuance Management Center Server Installation
and Configuration Guide.
Do one of the following:
1.
In the User Accounts ribbon, click Add.
The User Account Details page appears.
2.
Specify the user's first name, last name, and login.
You cannot include leading or trailing spaces in the user's login or password. You also cannot
include colons (:) or backslashes (\) in the user’s login. However, you can include umlauts and
other extended characters, such as tildes (~) and circumflexes (^), in both the login and
password.
3.
Add remaining information as necessary.
For field descriptions, see “User Account Details page” on page 163.
4. Click Save.
Or
1.
View a group by site.
The Manage Organization page appears.
For more information, see “Viewing groups” on page 46.
2.
Right-click the group, and then select Add User Account.
The User Account Details page appears.
3.
Specify the user's first name, last name, and login.
You cannot include leading or trailing spaces in the user's login or password. You also cannot
include colons (:) or backslashes (\) in the user’s login. However, you can contain umlauts and
other extended characters, such as tildes (~) and circumflexes (^), in both the login and
password.
4.
Add remaining information as necessary.
For field descriptions, see “User Account Details page” on page 163.
5. Click Save.
Creating user accounts automatically (auto-provisioning)
See Enabling auto-provisioning.
Deleting user accounts
When you delete user accounts, any licenses granted to those users then become available for other
users.
Do one of the following:
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Chapter 6: User accounts
1.
View all user accounts.
The User Accounts page appears.
For more information, see “Viewing user accounts” on page 54.
2.
Right-click a user, and then select Delete User Account.
A confirmation dialog box appears.
3. Click Yes.
Or
1.
View user accounts by site.
The Manage Organization page appears.
For more information, see “Viewing user accounts” on page 54.
2.
Right-click a user account in a group, and then select Delete.
A confirmation dialog box appears.
3. Click Yes.
Importing new or modifying existing users
You can also create new user accounts by importing them from a comma-delimited file or from an XML
file or CSV file. Or, to modify multiple existing users at once, you can create an XML or CSV import file
with the updated information. When you import the file, you select the specific user account attributes
to update with the new information. This allows you to update user accounts in bulk.
For more information, see “Creating comma-delimited files for user account import” on page 186 and
“Creating XML files for user account import” on page 188.
Note: If the Email address required for organization users setting is enabled on the
“Organization Details page” on page 119, you must include a valid email address for each
user account in the import file.
To import new users:
1.
In the User Accounts ribbon, click Import.
The Import Users dialog box opens.
2.
Click Browse.
The Choose File to Upload dialog box appears.
3. Locate your XML or CSV import file.
4. Select the file, and then click Open.
5.
Click Next.
A list of users to import appears.
6.
Click Next.
The Fields to overwrite page appears.
7.
Click Next.
The Select Licenses page appears.
8. Select one or more license types to assign to the user accounts.
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9. Click Next.
10. Click Next again to begin the import process.
11. Click Next when the import process is finished.
12.
If any errors occur, review the results for each user. An error may occur if:
l The user’s login already exists.
l
The assigned domain for the users NTLM credentials did not already exist within your
organization.
To add a domain to your organization, see “Managing Active Directory domains” on
page 35.
l A leading or trailing space exists in a user's login, password, or credentials (token,
NTLM, or HIM).
l A colon (:) or backslash (\) exists in a user's login.
l
The <GroupMembership> element is missing.
For more information, see “Creating XML files for user account import” on page 188 or
“Creating comma-delimited files for user account import” on page 186
You'll need to edit your import file outside of Nuance Management Center to correct the errors,
and then re-import it.
13.
Do one of the following on the Import Results page:
l Click Save as CSV to export the error log to a .csv file.
l Click Finish to close the dialog box.
To re-import and modify existing users:
1.
In the User Accounts ribbon, click Import.
The Import Users dialog box opens.
2.
Click Browse.
The Choose File to Upload dialog box appears.
3. Locate your XML or CSV import file.
4. Select the file, and then click Open.
5.
Click Next.
A list of users to import appears.
6.
Click Next.
The Fields to overwrite page appears.
7.
Select one of the following:
l
Overwrite existing group membership—Select to replace users’ existing group
memberships in Nuance Management Center with the group membership specified in
your import file.
l
Retain existing group membership—Select to retain users’ existing group
memberships in Nuance Management Center.
8.
Select the appropriate fields to overwrite.
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For each field you select, the import process replaces existing user account information in
Nuance Management Center with the information specified in your import file.
9.
Click Next.
The Select Licenses page appears.
10. Select one or more license types to assign to the user accounts.
11. Click Next.
12. Click Next again to begin the import process.
13. Click Next when the import process is finished.
14.
If any errors occur, review the results for each user. An error may occur if:
l The user’s login already exists.
l
The assigned domain for the users NTLM credentials did not already exist within
your organization.
To add a domain to your organization, see “Managing Active Directory domains” on
page 35.
l A leading or trailing space exists in a user's login, password, or credentials (token,
NTLM, or HIM).
l A colon (:) or backslash (\) exists in a user's login.
l
The <GroupMembership> element is missing.
For more information, see “Creating XML files for user account import” on page 188
or “Creating comma-delimited files for user account import” on page 186.
You'll need to edit your import file outside of Nuance Management Center to correct the
errors, and then re-import it.
15.
Do one of the following on the Import Results page:
l Click Save as CSV to export the error log to a .csv file.
l Click Finish to close the dialog box.
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Managing user accounts
Changing user account details
1.
View a user account.
The User Accounts page appears.
For more information, see “Viewing user accounts” on page 54.
2.
Right-click a user account, and then select User Account Details.
The User Account Details page appears. The Details tab is selected by default.
3.
Edit the information as necessary.
For field descriptions, see “User Account Details—Details tab” on page 163.
Note: User logins, passwords, and credentials (token, NTLM, and HIM) cannot
contain leading or trailing spaces. If you edit an existing user whose login,
password, or credentials contains leading or trailing spaces, you cannot save the
user account until you remove the spaces.
Logins, passwords, and credentials can contain umlauts and other extended
characters, such as tildes (~) and circumflexes (^).
4. Click Save.
Changing user account passwords
You can change user account passwords from the NMC console. Users can also change their own
passwords when they're logged in to Dragon. If you enabled the Email address required for
organization users setting on the “Organization Details page” on page 119, a valid email address is
required for each user.
1.
View a user account.
The User Accounts page appears.
For more information, see “Viewing user accounts” on page 54.
2.
Right-click a user account, and then select User Account Details.
The User Account Details page appears. The Details tab is selected by default.
3.
Click Change Password.
The Change Password dialog box opens.
4.
Specify the new password in the New password and Confirm password fields.
User passwords cannot contain leading or trailing spaces. If you edit an existing user whose
passwords contains leading or trailing spaces, you cannot save the user account until you
remove the spaces.
Logins, passwords, and credentials can contain umlauts and other extended characters, such
as tildes (~) and circumflexes (^).
5. Click OK.
Changing user account address information
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1.
View a user account.
The User Accounts page appears.
For more information, see “Viewing user accounts” on page 54.
2.
Right-click a user account, and then select User Account Details.
The User Account Details page appears. The Details tab is selected by default.
3. Click the Address tab.
4.
Edit the information as necessary.
For field information, see “User Account Details—Address tab” on page 164.
5. Click Save.
Viewing client logs
You can view client logs in the Utilities ribbon and in the User Accounts ribbon.
To view logs from the User Accounts ribbon:
1.
View a user account.
The User Accounts page appears.
For more information, see “Viewing user accounts” on page 54.
2.
Specify search criteria.
3.
Click Search.
The Client Logs page appears, listing all client activity matching your search criteria.
4.
Right-click a log, and then select View.
The file appears in read-only format.
Downloading client logs
1.
View a user account.
The User Accounts page appears.
For more information, see “Viewing user accounts” on page 54.
2.
Specify search criteria.
3.
Click Search.
The Client Logs page appears, listing all client activity matching your search criteria.
4.
Right-click a log, and then select Download.
A message prompting you to open or save the document appears.
5.
Click Save.
The log is saved in the Downloads folder on your local drive.
Sending a Reset Password link
Users can reset their Dragon client password at any time in the Dragon client. You can also send
users an email message containing a link to reset their password. You might send a Reset Password
link if, for example, your organization had a security incident. To send a Reset Password link:
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l
The user to whom you are sending the link must have an email address set in their user
account.
For more information, see Changing user account details.
l
You must have set up the Forgot Password email template.
For more information, see “Creating the Forgot Password email template” on page 196.
To send a Reset Password link:
1.
View a user account.
The User Accounts page appears.
For more information, see “Viewing user accounts” on page 54.
2.
Right-click a user, and then select Send reset password link.
A message appears, indicating a link was sent.
Changing user account group membership
To assign user accounts to groups:
1.
View a user account.
The User Accounts page appears.
For more information, see “Viewing user accounts” on page 54.
2.
Right-click a user account, and then select User Account Details.
The User Account Details page appears. The Details tab is selected by default.
3. Click the Group Memberships tab.
4. Select a site from the Site filter drop-down list.
5.
Select a group in the Available Groups table, and then click the right arrow ( ).
The group moves to the Selected Groups table.
6. Click Save.
To unassign user accounts from groups:
1.
View a user account.
The User Accounts page appears.
For more information, see “Viewing user accounts” on page 54.
2.
Right-click a user account, and then select User Account Details.
The User Account Details page appears. The Details tab is selected by default.
3. Click the Group Memberships tab.
4. Select a site from the Site filter drop-down list.
5.
Select a group in the Selected Groups table, and then click the left arrow ( ).
The group moves to the Available Groups table.
6. Click Save.
Configuring user account messaging options
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Chapter 6: User accounts
1.
View a user account.
The User Accounts page appears.
For more information, see “Viewing user accounts” on page 54.
2.
Right-click a user account, and then select User Account Details.
The User Account Details page appears. The Details tab is selected by default.
3. Click the Messaging tab.
4.
Edit the information as necessary.
For field descriptions, see “User Account Details—Messaging tab” on page 165.
5. Click Save.
Configuring user account credentials
Adding user account credentials
1.
View a user account.
The User Accounts page appears.
For more information, see “Viewing user accounts” on page 54.
2.
Right-click a user account, and then select User Account Details.
The User Account Details page appears. The Details tab is selected by default.
3. Click the Credentials tab.
4.
Click one of the following tabs:
l NTLM
l Token
l HIM System
5. Click Add.
6.
Specify the information in the dialog box.
For field information, see “User Account Details—Credentials tab” on page 165.
7. Click Save.
Modifying user account credentials
1.
View a user account.
The User Accounts page appears.
For more information, see “Viewing user accounts” on page 54.
2.
Right-click a user account, and then select User Account Details.
The User Account Details page appears. The Details tab is selected by default.
3. Click the Credentials tab.
4.
Click one of the following tabs:
l NTLM
l Token
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l HIM System
5. Click Modify.
6.
Edit the information as necessary.
For field information, see “User Account Details—Credentials tab” on page 165.
7. Click Save.
Deleting user account credentials
1.
View a user account.
The User Accounts page appears.
For more information, see “Viewing user accounts” on page 54.
2.
Right-click a user account, and then select User Account Details.
The User Account Details page appears. The Details tab is selected by default.
3. Click the Credentials tab.
4.
Click one of the following tabs:
l NTLM
l Token
l HIM System
5.
Select a credential, and then click Delete.
A confirmation message appears.
6. Click Yes.
Viewing IDP unique identifiers
About the IDP unique identifier
A unique identifier is assigned to each user account when users log in to a cloud-hosted client
application configured for a federated login through Central Authentication. The unique identifier is sent
as a claim by your external Identity Provider (IDP) and stored upon successful authentication. The
identifier ensures that users in your Active Directory who have multiple email addresses are correctly
matched to the appropriate user accounts in Nuance Management Center.
The unique identifier is a read-only value that is visible in the NMC console and you cannot modify or
delete it. You also cannot add new identifiers. When unique identifiers change, Nuance Management
Center replaces the old value with the new value automatically.
Unique identifiers are currently assigned only for cloud-hosted client applications where a federated
login is configured through Central Authentication and a claim for the user’s unique identifier is passed.
Identifiers are not assigned when native NMS authentication is in use.
Implementing the IDP unique identifier
To allow Nuance Management Center to assign unique identifiers to user accounts, you must have
done the following:
l
A federated relationship must exist for your organization.
For information on configuring a federated relationship, see the Central Authentication chapter
in the Nuance Management Center Server Installation and Configuration Guide.
l
Your IDP administrator must add a new claim for the unique identifier in Auth0.
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Chapter 6: User accounts
Viewing the IDP unique identifier
There are no grants or privileges required to view this tab.
To view a user's IDP unique identifier:
1.
View a user account.
The User Accounts page appears.
For more information, see “Viewing user accounts” on page 54.
2.
Right-click a user account, and then select User Account Details.
The User Account Details page appears. The Details tab is selected by default.
3. Click the Credentials tab.
4. Click the IDP ID tab.
Configuring client settings
Configuring Dragon Ambient eXperience client settings for user accounts
Applies to: Dragon Ambient eXperience only
You must have the Product Manage Dragon Ambient eXperience privilege to view and access this
tab.
1.
View a user account.
The User Accounts page appears.
For more information, see “Viewing user accounts” on page 54.
2.
Right-click a user account, and then select User Account Details.
The User Account Details page appears. The Details tab is selected by default.
3. Click the Dragon Ambient eXperience tab.
4.
Select or deselect the EHR-integration is enabled for this user setting.
If selected, indicates the user account is EHR-integrated and DAX can use this information to
provide appropriate features.
This setting is deselected for all existing users by default.
5. Click Save.
Configuring Dragon Medical Network Edition client settings for user
accounts
Applies to: Dragon Professional and Dragon Medical Network Edition only
1.
View a user account.
The User Accounts page appears.
For more information, see “Viewing user accounts” on page 54.
2.
Right-click a user account, and then select User Account Details.
The User Account Details page appears. The Details tab is selected by default.
3. Click the Dragon Professional tab or Network Edition tab.
4. Expand the appropriate heading drop-down list.
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Chapter 7: Roaming users
Chapter 7: Roaming users
About the Roaming feature 67
About Roaming user profiles 68
About Roaming user profile synchronization 70
Roaming feature setup checklist 71
Prerequisites 71
Permissions required 72
Before you begin 73
Enabling the Roaming feature 74
Setting the Master Roaming user profile location 75
Dragon Professional 75
Dragon Medical Network Edition 75
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About the Roaming feature
Applies to: Dragon Professional, Dragon Medical Network Edition only
The Roaming feature is an optional feature that allows users to dictate on different Dragon client
computers where Dragon is installed without having to create separate user profiles for each computer.
Users can dictate on different computers in their office, or even computers in different geographical
locations, like at work and at home. With the Roaming feature enabled, each user has a single Roaming
user profile stored in a central network location. Users use this profile on each computer where they
dictate. Dragon saves acoustic data to the network location when users save changes to their Roaming
user profile.
The Roaming feature:
l
Allows users to use Dragon even when the network directory that stores Roaming user profiles
is unavailable. Dragon simply opens the Local Roaming user profile.
A local cache stores user profile information offline when the network is not available.
l Minimizes network traffic. If a Local Roaming user profile already exists on a specific
computer, Dragon downloads only updated contents when the user opens the profile. Dragon
also uploads only updated contents when the dictation session ends.
l Provides username and password protection on Roaming user profiles if HTTP Roaming is
configured.
l Allows use of Citrix Smooth Roaming feature to allow users to move between computers and
complete work started in a different location. (Dragon Medical Network Edition only)
For more information on Roaming user profiles, see “About Roaming user profiles” on page 68.
For Roaming feature setup and configuration information, see “Roaming feature setup checklist” on
page 71.
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About Roaming user profiles
Applies to: Dragon Professional, Dragon Medical Network Edition only
For more information on the Roaming feature and setting it up in the NMC console, see “About the
Roaming feature” on page 67 and “Roaming feature setup checklist” on page 71.
About
You use Roaming user profiles when the Roaming feature is enabled.
Roaming user profiles are stored on a central network storage location.
A Roaming user profile consists of the following:
l Master Roaming user profile—A user profile stored on a network
storage location accessible to all client computers on which users
dictate.
l Local Roaming user profile—A local copy of the Master
Roaming user profile on the client computer. When a user opens a
Master Roaming user profile from a central network computer,
Dragon transfers a copy of it to the user's local client computer.
Dragon stores the user's changes made during dictation in the
Local Roaming user profile, and then later synchronizes them with
the Master Roaming user profile. For more information, see “About
Roaming user profile synchronization” on page 70.
You dictate with Roaming user profiles as you would with non-Roaming user
profiles.
Optional? Yes.
Number to create One or more.
Maximum
allowed
Unlimited.
Disk space
requirements
Each Master Roaming user profile requires 25 MB hard disk space on the
client, plus the following:
l 8 MB for each vocabulary
l 18 MB for each dictation source
l 1000 MB for acoustic data
Dictation
sources/Audio
devices
You can use one or more audio devices with each Roaming user profile.
Choose from the following:
l Headsets
l Hand-held microphones
l Digital recorders
Backups Dragon does not back up Roaming user profiles. Your system administrator
must back up Master Roaming user profiles from their network storage
location.
Accuracy tuning
You can schedule acoustic optimization for Roaming user profiles using the
Acoustic and Language Model Optimizer Scheduler.
For more information, see the "Scheduling Accuracy Tuning for Roaming
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users" topic in the Dragon client Help.
Storage l Master Roaming user profiles—There is no default storage location
for Master Roaming user profiles. You determine an appropriate
network storage location for your Master Roaming user profiles.
l
Local Roaming user profiles—The default storage location on client
computers for Local Roaming user profiles is:
\AppData\Local\Nuance\NS15\RoamingUsers\<display
name>\<username>
where <display name> is the network storage location for Master
Roaming user profiles, and <username> is the Local Roaming user
profile name.
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About Roaming user profile synchronization
Applies to: Dragon Professional, Dragon Medical Network Edition only
About
Dragon synchronizes Local Roaming user profiles with their Master
Roaming user profiles automatically. Dragon saves changes to the Local
Roaming user profile and then synchronizes the changes to the Master
Roaming user profile when a user does any of the following:
l Saves a user profile
l Switches user profiles
l Closes a user profile
l Exits Dragon
When the user dictates on a computer currently connected to the network,
the synchronization occurs immediately after one of the above actions is
taken. When the user's computer is disconnected, Dragon saves changes in
the Local Roaming user profile. Dragon later synchronizes the changes with
the Master Roaming user profile when the user's computer reconnects to the
network and the user reopens his or her profile.
What Dragon
does during
synchronization
During synchronization, Dragon does the following:
l Copies words added during dictation from the Local Roaming user
profile to the Master Roaming user profile vocabulary.
l Removes words from the Master Roaming user profile that were
deleted from the Local Roaming user profile.
l Copies acoustic data from DRA or NWV files from the Local Roaming
user profile to the Master Roaming user profile, where the data
becomes available to the Acoustic Optimizer.
l Copies any acoustic optimization performed on Master Roaming user
profiles to the Local Roaming user profiles.
l Copies custom commands created using the MyCommands editor to
the Master Roaming user profile.
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Roaming feature setup checklist
Applies to: Dragon Professional, Dragon Medical Network Edition only
Use the following checklist to set up the Roaming feature. You must have Windows Administrator
privileges to perform some setup tasks.
Prerequisites
Prerequisite Description
A network storage location for
Master Roaming user profiles
Can be one or more of the following:
l File server
l Web server with or without SSL
l Any shared location accessible to other computers
on the network
The location must:
l Be accessible to all computers where users dictate
with Roaming user profiles.
l
Have adequate storage space for Roaming user
profiles.
For more information, see Disk space requirements.
Dragon supports connections to the network storage location
using mapped drives, UNC paths, and HTTP with or without
SSL.
A supported Web server, if using
a Web server for network storage
One of the following:
l Microsoft IIS 6.0.
Note: Digest authentication through a proxy server is
not supported.
Requires Web-based Distributed Authoring and
Versioning (WebDAV) to access and secure the user
profiles on the Web server. Available free from
www.webdav.org.
Note: If you are already running IIS 6.0 and have not
yet installed the WebDAV component, use
Add/Remove Programs in the Windows Control
Panel and run the Windows Component wizard. For
more information, see the IIS documentation.
l Apache HTTP Server 2.0.54 or higher
l WebDAV must be turned on.
The WebDAV Apache module is available free
from www.webdav.org/mod_dav.
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Prerequisite Description
l Internet Roaming User—Redirects must be
turned on when using Digest authentication.
Permissions required
The following tables describe the permissions required to implement the Roaming feature.
Server access
Folder Location Required permissions
Master Roaming user profiles
folder
Network share where Master
Roaming user profiles folder
is located.
Full read/write/modify
permissions
Client access
Folder Location Required permissions
Master Roaming user profiles folder Network share where
Master Roaming user
profiles folder is located.
Full read/write/modify
permissions
Local Roaming user profiles folder Client workstation where
providers dictate
Full read/write/modify
permissions
<drive letter>: \Users\All
Users\Application Data\
Nuance folder and all sub-folders
NMC server, Database
server, and Profile
Optimizer server
Full read/write/modify
permissions
<drive letter>:
\Program Data\
Application Data\
Nuance folder and all sub-folders
NMC server, Database
server, and Profile
Optimizer server
Full read/write/modify
permissions
<drive letter>:
\Program Files\
Nuance folder and all sub-folders
NMC server, Database
server, and Profile
Optimizer server
Read permission
<drive letter>:
\Program Data\
Nuance folder and all sub-folders
Client workstation where
providers dictate
Full read/write/modify
permissions
<drive letter>: \
<Windows User ID>\
AppData\
folder and all sub-folders
Client workstation where
providers dictate
Full read/write/modify
permissions
<drive letter>: \Documents and
Settings\All Users\
Application Data\
Nuance folder and all sub-folders
Client workstation where
providers dictate
Full read/write/modify
permissions
HKEY_LOCAL_
MACHINE\SOFTWARE\Nuance
Registry of client
workstation where
Rights to update the
registry to read/write to
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Folder Location Required permissions
providers dictate these keys.
HKEY_CURRENT_
USER\SOFTWARE\Nuance
Registry of client
workstation where
providers dictate
Rights to update the registry to
read/write to these keys.
Before you begin
Have the following information available if you're storing Master Roaming user profiles on a Web server:
l URL address of your HTTP server.
l Authentication, firewall, and proxy server information.
Setup checklist
Step Procedure Reference
Step 1
Enable the Roaming feature and set the
location of Master Roaming user profiles.
Note: For Dragon Medical Network
Edition, the Roaming feature is enabled
by default. You only need to set the
Master Roaming user profile location.
“Enabling the Roaming feature” on
page 74
“Setting the Master Roaming user
profile location” on page 75
Step 2 Set the location of the Local Roaming
user profiles.
Setting the location of Local Roaming
user profiles in the Dragon Help
Step 3 Create Roaming user profiles Creating Roaming user profiles in the
Dragon Help
When the setup is complete, users can dictate with Roaming user profiles just as they would with non-
Roaming user profiles.
For more information on working with Roaming user profiles, see the Dragon client Help.
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Enabling the Roaming feature
Applies to: Dragon Professional only
The following procedure only describes enabling the Roaming option. For Roaming feature
requirements and a complete setup checklist, see “Roaming feature setup checklist” on page 71.
1.
View an organization.
The Manage Organization page appears. Your organization is at the top, with all sites
underneath it.
For more information, see “Viewing Organizations” on page 22.
2.
Right-click a site under your organization, and then select Details.
The Site page appears. The General tab is selected by default.
3. Click the Dragon Professional tab.
4. Expand the Roaming User Profile section.
5. Select the Enable Roaming User Profiles option.
6. Click Save.
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Setting the Master Roaming user profile location
Applies to: Dragon Professional, Dragon Medical Network Edition only
You must indicate the network location of the Master Roaming user profiles. This is the location that you
set up for the Roaming feature Prerequisites. If necessary, you can have multiple storage locations.
Dragon Professional
1.
View an organization.
The Manage Organization page appears. Your organization appears at the top, with all sites
listed underneath it.
For more information, see “Viewing Organizations” on page 22.
2.
Right-click the site for which you're setting up Roaming, and then select Details.
The Site page appears.
3. Click the Dragon Professional tab.
4.
Expand the Roaming User Profile section.
5.
Click the Configure button next to the Roaming User Network Directories field.
The Roaming User Network Directories dialog box appears.
6.
Do the following on the General tab:
l Optionally specify a display name for the location in the Name field.
l Specify the Master Roaming network location in the Dragon Speech Profile
Location field.
7. Click OK.
If your Master Roaming user profiles are stored on a Web server, additionally do the following:
1.
Click one of the following tabs:
l HTTP Settings if the Web server uses HTTP connections.
l SSL Settings if the Web server uses HTTP with SSL connections.
2.
Specify the settings.
For field information, see HTTP Settings dialog box and SSL Settings dialog box in the Dragon
Help.
3. Click OK.
Dragon Medical Network Edition
1.
View an organization.
The Manage Organization page appears. Your organization appears at the top, with all sites
listed underneath it.
For more information, see “Viewing Organizations” on page 22.
2.
Right-click the site for which you're setting up Roaming, and then select Details.
The Site page appears.
3. Click the Dragon Medical Network Edition tab.
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4. Expand the Master user profile section.
5.
Click the Configure button next to the Master user profile directories field.
The Master User Profile Directory Settings dialog box appears.
6.
Do the following on the General tab:
l Optionally specify a display name for the location in the Name field.
l Specify the Master Roaming network location in the DMNE Version 2.0 (or higher)
Speech Profile location.
l Select the appropriate speech node collection from the Speech Node Collection
drop-down list.
l Specify the UNC path in the DMNE v2.0 or higher (UNC) field.
If your Master Roaming user profiles are stored on a Web server, additionally do the following:
1.
Click one of the following tabs:
l HTTP Settings if the Web server uses HTTP connections.
l SSL Settings if the Web server uses HTTP with SSL connections.
2.
Specify the settings.
For field information, see HTTP Settings dialog box and SSL Settings dialog box in the
Dragon Help.
3. Click OK.
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Chapter 8: Licenses
About licenses
Your organization purchases licenses for each Nuance product that you use. For example, if you're
using Dragon Professional Group, you purchase one license for each user who dictates with Dragon,
and one license for each administrator who requires access to the NMC console. You import the
license key in the NMC console, and then assign licenses to your user accounts. Each user account
must have one license for each Nuance product that they use.
Each license instance can be one of two types:
l Account—License that you can grant to users.
l Enterprise—License that you grant to an organization. Any user in the organization can use
the application. When a user logs in to the client application with an enterprise license, an
account license is created automatically for tracking purposes.
You can only grant licenses to users in the same organization as the license.
Thirty days before a license is due to expire, Nuance Management Center notifies you through a
message in the NMC console. For information on viewing these messages, see “Messages” on page
90.
To purchase additional licenses, or to renew expiring licenses, contact your Nuance account
representative.
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Viewing licenses
Viewing licenses
1. In the Licensing ribbon, click View Licenses.
The License Summary page appears.
2.
Do one of the following:
l Select License type All and then click Search to view all license types.
l
Select a specific license type from the drop-down list and then click Search.
The License Summary page appears.
Viewing licensed user accounts
1. View a license.
2.
Right-click a license, and then select List Licensed User Accounts.
The Licensed User Accounts page appears.
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Chapter 8: Licenses
Working with licenses
Importing license keys
When you purchase licenses, Nuance sends you an email with a license key. You must import this
key to make your licenses available for allocation in the NMC console.
When you import a license into an organization, Nuance Management Center grants certain privileges
to all groups that have the NMC Administrator role. For more information, see “Privileges reference” on
page 199.
1.
In the Licensing ribbon, click Import License Key.
The Import License Key dialog box appears.
2. Copy and paste the encrypted license key from your email into the License Key field.
3.
Click Show Information.
The server decrypts and validates your license key.
4.
Click Import.
Nuance Management Center imports your license key.
Allocating licenses
When you create new user accounts, you grant a license to the user. Similarly, when a user leaves
your organization, you should revoke the user's license to make it available for re-allocation.
To grant licenses:
1.
In the Licensing ribbon, click View Licenses.
The License Summary page appears.
2.
Right-click a license type in the list, and then select Grant Licenses.
The Grant License page appears.
3. Optionally search for a specific user by specifying a last name, group name, or site name, and
then clicking Search.
4.
Select a user in the Available Users list, and then click the right arrow button ( ).
The user moves to the Selected Users list.
5.
Click OK.
To revoke licenses:
1.
In the Licensing ribbon, click View Licenses.
The License Summary page appears.
2.
Right-click a license type in the list, and then select Revoke Licenses.
The Grant License page appears.
3. Optionally specify a user's last name, a group name, or a site name, and then click Search.
4.
Select a user from the Selected Users list, and then click the left arrow button ( ).
The user moves to the Available Users list.
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5. Click OK.
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Chapter 9: Utilities
Chapter 9: Utilities
Server logs 83
About server logs 83
Viewing server logs 83
Working with server logs 83
Auditing 84
About auditing 84
Viewing audit events 84
Alerts 85
About alerts 85
Viewing alerts 85
Working with alerts 85
Client logs 86
Viewing client logs 86
Working with client logs 86
Uptime 87
About uptime 87
Viewing uptime 87
Loadable Files 88
About loadable files 88
Viewing loadable files 88
Schedule 89
About the Schedule utility 89
Viewing scheduled tasks by node 89
Messages 90
About messages 90
About message purging 90
Configuring messaging 90
Viewing messages 91
Working with messages 91
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Server logs
About server logs
The NMC server generates a Windows communication foundation service log file for each individual
user account. You can view the server logs in the NMC consoleif you have the NMS Server Logs global
grant or if you are a superuser.
Log files are located on the NMC server in:
C:\ProgramData\NMS\Logs\NMS Server\
Viewing server logs
1.
In the Utilities ribbon, click Server Logs.
The Server Logs page appears.
2.
Specify search criteria.
3.
Click Search.
The Server Logs page appears, listing all device activity matching your search criteria.
4.
Right-click a server log, and then select View.
The file appears in read-only format.
Working with server logs
Downloading server logs
1.
View a server log.
For more information, see “Viewing server logs” on page 83.
2.
Right-click a log, and then select Download.
A download message appears at the bottom of your screen.
3.
Click Open.
The file downloads into a zipped file.
4. Double-click the .txt file to open it.
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Auditing
About auditing
Auditing tracks specific system events that occur in the NMC console, capturing information about
those events to allow you to better monitor the actions that occur on your NMC console. The NMC
console allows administrators to audit specific events, such as user or administrator logins, over a
specific period of time.
Viewing audit events
1.
In the Utilities ribbon, click Audit Events.
The Events page appears.
2. Optionally specify an organization.
3.
Optionally specify the login of a specific user for which to view events.
User logins can contain umlauts and other extended characters, such as tildes (~) and
circumflexes (^)
4.
Click the Start Date/Time field or End Date/Time field to select a date and time range for
which you want to view audit events.
A calendar appears.
5.
Select a date, using the Forward arrow ( ) and Back arrow ( ) to change months as
necessary.
6.
Select a time, using the Up arrow ( ) and Down arrow ( ) as necessary.
The time is shown in 24-hour format.
7. Optionally click Select Events to select one or more events to view.
8.
Click Search.
The Events page appears, listing all events matching your search criteria.
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Alerts
About alerts
Alerts provide information about your NMC server and NMC console. Alerts can be any of the following
types:
l Informational—Work flow information about the event. No loss of data or functionality and no
impact to a customer. For example, number of times users access the NMC Help.
l Warning—No loss of data or functionality, but may impact a customer. For example, a delay in
performance.
l Critical—Loss of data or functionality may have occurred.
l Error—A system-level error occurred.
You must have the NMS Server Logs global grant or be a superuser to view alerts.
Viewing alerts
1.
In the Utilities ribbon, click Alerts.
The Alerts page appears.
2.
Specify search criteria.
3.
Click Search.
The Alerts page appears, listing all alerts matching your search criteria.
Working with alerts
Downloading alerts
1.
View alerts.
For more information, see “Viewing alerts” on page 85.
2.
Right-click one or more alerts, and then select Download.
A download message appears at the bottom of your screen.
3.
Click Open.
The file downloads into a zipped file.
4. Double-click the .txt file to open it.
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Client logs
Viewing client logs
1.
In the Utilities ribbon, click Client Logs.
The Client Logs page appears.
2.
Specify search criteria.
3.
Click Search.
The Client Logs page appears, listing all client activity matching your search criteria.
4.
Right-click a log, and then select View.
The file appears in read-only format.
Working with client logs
Downloading client logs
1.
View a client log.
For more information, see “Viewing client logs” on page 86.
2.
Right-click a log, and then select Download.
A download message appears at the bottom of your screen.
3.
Click Open.
The file downloads into a zipped file.
4. Double-click the .txt file to open it.
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Uptime
About uptime
The Uptime utility allows you to view the uptime for each Nuance Management Center node, or amount
of time during which each node is operational. You must have the NMS Server Logs global grant or be a
superuser to see the Uptime utility.
Viewing uptime
In the Utilities ribbon, click Uptime. The NMS Nodes Uptime page appears.
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Loadable Files
About loadable files
The Loadable Files utility allows you ensure Nuance Management Center software deployed
successfully to each NMS node. You must have the NMS Server Logs grant or be a superuser to see
the Loadable Files utility.
Viewing loadable files
In the Utilities ribbon, click Loadable Files. The Loadable Files page appears.
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Schedule
About the Schedule utility
The Schedule utility allows you to view all scheduled tasks by node. You must have the NMS Server
Logs grant or be a superuser to see the Schedule utility.
Viewing scheduled tasks by node
1.
In the Utilities ribbon, click Schedule.
The Schedule page appears.
2.
Specify search criteria.
3.
Click Search.
The Schedule page appears, listing all scheduled task activity matching your search criteria.
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Messages
About messages
Messages are automated notifications that Nuance Management Center sends to NMC console
administrators. For example:
l Errors that occur
l Background tasks that completed
l
Medication updates that are available (Dragon Medical Network Edition only)
Medication updates contain packages that require your approval.
For more information, see About updates.
l Licenses that are due to expire
Nuance Management Center users can also send messages to other NMC users, groups of users, or
an organization’s contact person.
When you log into the NMC console, a message appears in the top right corner of the screen,
indicating the number of unread messages available for your user.
About message purging
Nuance Management Center purges messages after 30 days by default. Nuance Management Center
does not purge unread messages.
You can change the default message retention period by modifying the Purge NMS alerts after n
days option in your system settings. For more information, see “System Settings page” on page 181.
Configuring messaging
Messaging allows your NMC administrators to receive system messages from your NMC server. It
also allows your NMC administrators to send messages to other NMC console users.
Configuring the SMTP server
If you are using the Nuance-hosted NMC server in the cloud, you use Nuance's SMTP server. the
SMTP server information has been pre-populated for you.
If you are hosting your own NMC server on-premise, you must have your own SMTP server.
1.
From the NMC menu ( ), select System Settings.
The System Settings dialog box appears.
2. Expand the SMTP section.
3. Select the Enable SMTP Mail check box.
4.
Add remaining information as necessary.
For field descriptions, see “System Settings page” on page 181.
5. Test the SMTP server connection. Specify email addresses in the To and From fields, and
then click Test.
6. Click Save.
Enabling messaging for NMC administrators
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Generally, you enable messaging for NMC administrators. When enabled, the NMC server sends
system messages to the user accounts for whom messaging is enabled.
1.
View a user account.
For more information, see “Viewing user accounts” on page 54.
2.
Right-click a user account, and then select User Account Details.
The User Account Details page appears. The Details tab is selected by default.
3. Click the Messaging tab.
4.
Select one or both of the following:
l
Inform me via email when I receive NMS messages
l
Inform me via SMS when I receive NMS messages
If you selected the Inform me via SMS when I receive NMS messages check box, provide your
mobile phone number and select your phone carrier.
5.
Select your message delivery type.
For field descriptions, see “User Account Details—Messaging tab” on page 165.
6. Click Save.
Viewing messages
Do one of the following:
If there are messages for your user, the number available is displayed in the top right corner of your
screen. Click the Messages link to view your messages.
Or
In the Utilities ribbon, click Messages. The Messages page appears.
Working with messages
Sending a message
1.
In the Utilities ribbon, click Send Message.
The Send Message page appears.
2.
Click the To button.
The Select recipient dialog box appears.
3. Select an Addressee type from the drop-down list.
4.
Do one of the following:
l Specify search criteria to find a specific license/group, user account, or organization,
and then click the Search button ( )
l
Simply click the Search button ( ) to show all licenses/groups, user accounts, or
organizations.
A list of licenses/groups, user accounts, or organizations appears.
5.
Select a license/group, user account, or organization, and then click the To button.
The license/group, user account, or organization appears in the To field.
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6.
Click OK.
The Select recipient dialog box closes.
7. On the Send Message page, specify a message in the Message field.
8. Click Send.
Marking a message complete
1. View a message.
2. Select the check box next to a message.
l Click Select All to select all your messages.
l Click Clear All to deselect all your messages.
3. Click Mark complete.
A confirmation dialog appears.
4. Click Yes.
Selected messages are marked as complete, and are only displayed if you select the All Messages
radio button.
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Chapter 10: Reports
About reports
Reports can help you monitor, analyze, and better manage your licenses, clients, and Dragon usage.
The following table describes the reports available.
Type Report Description
Usage License Use
License usage
statistics by user
login. Helps you to
assess and better
allocate your
available licenses.
For example, if a
specific user does
not use a Nuance
product frequently,
you could decide to
re-allocate the
license to another
user.
You can also use
the report to plan for
future license
needs.
This report shows:
l Last login
date and
time,
number of
days since
last login,
and total
login count
by user and
license
type
For more detailed
information on report
columns, see
“Report pages” on
page 169.
Client Version
Product version and
build installed on all
clients by user login.
Helps you determine
whether updates are
required, and helps
you to plan for your
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Type Report Description
push installs.
This report shows:
l Client
version,
build,
device
name, and
operating
system by
user login
For more detailed
information on report
columns, see
“Report pages” on
page 169.
Device Use
Session usage data
by client computer.
Helps you determine
how frequently a
Nuance product is in
use.
This report shows:
l Last
transaction,
number of
days since
last
transaction,
and total
transaction
count by
device
For more detailed
information on report
columns, see
“Report pages” on
page 169.
Professional Usage
Applies to: Dragon Professional
only
Dragon Professional
usage by site. Helps
you determine
command usage and
dictation frequency and
length.
This report shows:
l Total number
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Viewing reports
Type Report To view the report:
Usage License Use 1.
In the Reports ribbon, click License Use.
The License Use page appears.
2.
Specify search criteria.
For field descriptions, see License Use report.
3.
Click Search.
For column descriptions, see License Use report.
Client Version 1.
In the Reports ribbon, click Client Version.
The Client Version page appears.
2.
Specify search criteria.
For field descriptions, see Client Version report.
Note: To run the report, you must select
one of the following search criteria: an
organization, a user login, or the Show
only most recent entry check box.
3.
Click Search.
For column descriptions, see Client Version report.
Device Use 1.
In the Reports ribbon, click Device Use.
The Device Use page appears.
2.
Specify search criteria.
For field descriptions, see Device Use report.
3.
Click Search.
For column descriptions, see Device Use report.
Dragon
Speech Usage
Cloud Usage 1.
In the Reports ribbon, click Cloud Usage.
The Cloud Usage page appears.
2.
Specify search criteria.
For field descriptions, see Cloud Usage report.
3.
Click Search.]
For column descriptions, see Cloud Usage report.
Professional
Usage
1.
In the Reports ribbon, click Professional Usage.
The Professional Usage page appears.
2.
Specify search criteria.
For field descriptions, see Professional Usage report.
3.
Click Search.
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Working with reports
This topic describes working with the reports on the Reports ribbon.
For information on report columns or search criteria, see “Report pages” on page 169.
Exporting reports
You can export data from any report to a .csv file.
1.
In the Reports ribbon, click a report.
The report page appears.
2.
Specify search criteria, and then click Search.
Report results appear.
3.
Click the Save icon ( ) in the lower right corner.
A prompt appears at the bottom of the screen.
4.
Click Save.
The report is saved in your Downloads folder by default.
Refreshing report data
Refreshing report data reruns the report.
1.
In the Reports ribbon, click a report.
The report page appears.
2.
Specify search criteria, and then click Search.
Report results appear.
3.
Click the Refresh icon ( ) in the lower right corner.
The report reloads.
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Chapter 11: Speech Recognition
Chapter 11: Speech Recognition
Keywords 101
About keywords 101
Working with keywords 101
Auto-texts 102
About auto-texts 102
Viewing auto-texts 102
Working with auto-texts 102
Commands 107
About commands 107
Viewing commands 107
Working with commands 108
Words 110
About Words 110
Viewing Words 110
Working with Words 110
Command sets 114
About Command Sets 114
Viewing Command Sets 114
Working with Command Sets 114
Lists 117
About lists 117
Viewing lists 117
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Keywords
About keywords
Keywords are default leading and trailing words that Nuance Management Center automatically adds to
all auto-texts created in the NMC console. With default keywords, users can only invoke auto-text
commands by saying the leading or trailing keyword in addition to the command's spoken phrase. For
each language Nuance Management Center supports, there is a default leading keyword, a trailing
keyword, or both.
For example, suppose there is a leading keyword of "insert" for United States English (en-US). Suppose
also that a user creates an auto-text command with a spoken phrase "CompanyAddress". To execute
this command in a Nuance product, the user must say "Insert CompanyAddress".
Keywords affect all auto-texts created in your entire organization. To allow users to invoke auto-text
commands by simply saying the command, you can remove the default keywords.
Working with keywords
Keywords affect all auto-texts created in the NMC console in your entire organization.
Adding and removing default keywords
1.
In the Speech Recognition ribbon, click Keywords.
The Keywords dialog box opens.
2. Locate your language in the list.
3.
Do one of the following:
l Delete the keyword in the Leading Keyword field, the Trailing Keyword field, or
both.
l Type a keyword in the Leading Keyword field, the Trailing Keyword field, or both.
4.
Click OK.
The Update Keywords dialog box opens.
5.
Type CHANGE KEYWORD in the field provided, and then click OK.
Nuance Management Center updates your keywords.
6. Log out of the NMC console, and then log back in for your changes to take effect.
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Auto-texts
About auto-texts
Disclaimer: The auto-text command feature is not designed for the use of PHI, PII, or
credentials. Using an auto-text command for such purposes is strictly prohibited.
Auto-text commands allow users to quickly insert pre-defined content in their dictation, such as
addresses. Auto-texts can contain text, graphics (varies by client), and variables. You can create or
import auto-texts at the site, group, or individual user account level. When you create auto-text
commands at the site or group level, those commands are available to all users in those sites and
groups. Nuance clients download new auto-text commands when users next log in.
Users can also create their own auto-text commands in the Nuance client. If users create their own
commands, they are stored on the NMC server, but they are available only to the users who created
them.
Note: Auto-text features vary by client. Check client documentation for supported auto-
text features.
Viewing auto-texts
Viewing an auto-text
1.
In the Speech Recognition ribbon, click Manage.
The Manage Auto-texts page appears.
2.
Optionally select or deselect one of the following:
l Display all levels—If selected, displays all auto-texts that are available to the
object that you selected. For example, if you select a user account, this page
displays the auto-texts available to the user account itself, plus the auto-texts
available to all sites and groups to which the user account is assigned.
l Show disabled auto-texts—If selected, displays all auto-texts deleted by users.
Applies to Dragon Medical Network Edition only.
3.
Do one of the following:
l Specify search criteria in the field above the Auto-texts node to find a specific auto-
text, and then click Search.
l Select a site, group, or user in the list to view all auto-texts available to the object.
The available auto-texts appear.
Viewing auto-text details
Right-click an auto-text, and then select Auto-text details.
Working with auto-texts
Adding new auto-texts
You can add auto-texts by doing one of the following:
l Creating them manually in the NMC console
l Exporting auto-texts from a Dragon client and importing them into the NMC console.
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To create a new auto-text:
1.
In the Speech Recognition ribbon, click Manage.
The Manage Auto-texts page appears with the Auto-texts node expanded.
2. Under the Auto-texts node, select a site, group, or user account.
3.
Right-click the object, and then select Add Auto-text.
The Auto-text page appears.
4.
Specify a name, description, and language.
For field descriptions, see “Auto-text page” on page 178.
5. Specify the auto-text in the text box, and then format as it should appear in your document.
6. Click Save.
Importing auto-texts
1.
Create an XML file to import by exporting existing auto-texts from your Dragon client or from
the Nuance Management Center console.
For more information, see Exporting and importing commands in the Dragon Help or “Exporting
auto-texts” on page 104 below.
When exporting auto-texts, select MyCommands XML Files as the file type.
2. Log in to your NMC console.
3.
In the Speech Recognition ribbon, click Manage.
The Manage Auto-texts page appears with the Auto-texts node expanded.
4. Ensure the Auto-texts node is selected.
5.
In the Speech Recognition ribbon, click Import.
The Import Auto-texts dialog box appears.
6.
Select one of the following:
l Dragon format (XML)—Select to import an auto-text file exported from the Dragon
client.
l Nuance Management Server format (XML)—Select to import an auto-text file
exported from the NMC console.
7.
Click Browse.
The Open dialog box appears.
8. Select your auto-text file, and then click Open.
9.
In the Import Auto-texts dialog, click Next.
A list of the auto-text commands in your import file appears.
10.
Do one of the following:
l
Select the check box next to the auto-texts to import.
Or
l
Click Select All to import all auto-texts in the list.
11.
Click Next.
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The Level screen appears.
12.
Select one of the following:
l
Use auto-text level information from the XML import file—Imports the auto-
texts at the site, group, or user level indicated in your import file.
l
Select an auto-text level below; this setting overrides the setting in the XML
import file—Allows you to select the level (site, group, or user) at which the auto-
text is imported.
13.
Click Next.
The Leading and Trailing Keywords screen appears.
14.
Optionally select the There are keywords in the export file that need to be removed
check box.
If selected, the import process removes the leading and trailing keywords that you specify
from the imported auto-text commands.
This option is applicable only if the auto-text commands you exported contain leading or
trailing keywords that do not match the keywords currently configured for your organization.
This option applies to both Dragon format and Nuance Management Server format import
files.
Note: If you have leading or trailing keywords configured for your organization, the import
adds those keywords to the imported auto-text commands automatically.
15.
If you selected the previous check box, specify the following:
l
Exclude these leading keywords—Leading keywords to be removed from your
auto-text commands.
l
Exclude these trailing keywords—Trailing keywords to be removed from your
auto-text commands.
Separate multiple keywords with commas. For example: Insert, Enter
16.
Click Next.
The import process begins.
Note: If the destination contains an auto-text with the same name or spoken phrase as an
auto-text in the import file, Nuance Management Center does not import that auto-text.
17.
Click Next to see the import process results.
18.
Click Finish.
Exporting auto-texts
1.
View an auto-text.
For more information, see “Viewing auto-texts” on page 102.
2.
Select an auto-text.
Optionally press the Shift or Ctrl key to select more than one.
3.
Right-click the auto-texts, and then select Export Auto-texts.
The Export Auto-texts dialog box appears.
4.
Click Export.
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Nuance Management Center creates an export file.
5.
Click Save/Open.
A message appears at the bottom of your screen.
6. Click Open to view your export file, or click Save to save the file to your local drive.
Modifying auto-texts
1.
View an auto-text.
For more information, see “Viewing auto-texts” on page 102.
2.
Right-click an auto-text, and then select Auto-text details.
The Auto-text details page appears.
3.
Edit the information as necessary.
For field descriptions, see “Auto-text page” on page 178.
4. Click Save.
Deleting an auto-text
1.
View an auto-text.
For more information, see “Viewing auto-texts” on page 102.
2.
Right-click an auto-text, and then select Delete Auto-text.
A confirmation dialog box appears.
3. Click Yes.
Copying an auto-text to another site, group, or user
To make an auto-text available in more than one site, group, or individual user, copy the auto-text and
paste it in another location.
You can also cut and paste an auto-text to move it from one site, group, or user account to another.
1.
View an auto-text.
For more information, see “Viewing auto-texts” on page 102.
2.
Right-click an auto-text, and then select Copy or Cut.
3. In the tree, select the site, group, or user where you want to paste the auto-text.
4.
Right-click the site, group, or user, and then select Paste.
A confirmation dialog box appears.
5.
Click Yes.
Note: If the destination contains an auto-text with the same name or spoken phrase as the
auto-text you're pasting, Nuance Management Center does not paste the auto-text.
Consolidating auto-texts
If identical auto-texts exist at more than one level of your organization, you can consolidate them to the
highest level. For example, if an auto-text with the same properties and content exists at both the site
and group level, the two copies can be consolidated to a single auto-text at the site level. The
consolidated auto-text is then available to all groups and users in the site.
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1.
View an auto-text.
For more information, see “Viewing auto-texts” on page 102.
2.
Select the auto-text.
Optionally press the Shift or Ctrl key to select more than one auto-text.
3.
In the Speech Recognition ribbon, click Consolidate.
A confirmation dialog box appears.
4.
Click Yes.
A message appears, indicating that the consolidation is scheduled.
5. Click OK.
Enabling auto-texts
You can view a list of auto-texts that users have deleted in the Nuance Management Center (NMC)
console. Deleted auto-texts have status Disabled. If necessary, Nuance Management Center
Administrators can re-enable them.
1.
In the Speech Recognition ribbon, click Manage.
The Manage Auto-texts page appears.
2. Select the user who deleted the auto-text.
3.
Select the Show disabled auto-texts check box at the top of the right panel.
A list of deleted auto-texts appears.
4.
Right-click the auto-text to re-enable, and then select Enable auto-text.
Note: Disabled auto-texts appear with a red X in the Status column. If a red X does not
appear, the Enable auto-text option is unavailable.
Nuance Management Center restores the auto-text the next time the user logs in to the
Dragon client.
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Commands
About commands
Disclaimer: The commands features are not designed for the use of PHI, PII, or
credentials. Using the commands features for such purposes is strictly prohibited
You can create auto-text commands in the NMC console at the site or group level, making them
available to all users in those sites or groups. You can also create them at the user level, making them
available to specific users. In addition to auto-text commands, other commands include the following
types:
l Step-by-step—Controls applications and performs multi-step tasks, like opening an
application and pressing keyboard keys.
l
Advanced scripting—Performs virtually any function on the computer with voice commands.
Scripting commands require familiarity with programming languages, such as Microsoft
®
VBA.
Note: Advanced Scripting commands are applicable to Dragon Professional and Dragon
Medical Network Edition products only.
You cannot create step-by-step or advanced scripting commands in the NMC console. You cannot
share these command types with all users. Instead, users create step-by-step and advanced scripting
commands locally in the Dragon client. Dragon then uploads them to the NMC server. When users log
in to different client computers, Dragon downloads the commands, making them available on each
computer where users log in to Dragon. The commands are available only to the users who created
them.
Users can also create macro recorder commands on their Dragon client computers, but they are
available only on the computer where the user created them. They are not available across all
computers where the user logs in to Dragon.
Viewing commands
Viewing a command
1.
In the Speech Recognition ribbon, click Manage.
The Manage Auto-texts page appears.
2. Expand the Commands node in the tree.
3.
Optionally select or deselect one of the following next to the Organization field:
l Display all levels—If selected, shows all commands that are available to all sites,
groups, and users. If deselected, only shows the commands available to the object
(such as groups) that you select.
l Show disabled commands—If selected, shows all commands deleted by users. If
deselected, does not show commands deleted.
4.
Do one of the following:
l Specify search criteria in the field above the Auto-texts node to find a specific
command, and then click Search.
l Select a site, group, or user in the list to view all commands available to the object.
The available commands appear.
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Viewing command details
Right-click a command, and then select Command details.
Working with commands
Moving a command to another site, group, or user account
To move a command to another site, group, or individual user, cut and paste the command to another
location.
1.
View a command.
For more information, see “Viewing commands” on page 107.
2.
Right-click a command, and then select Cut.
3. In the tree, select the site, group, or user where you want to paste the command.
4.
Right-click the site, group, or user, and then select Paste.
A confirmation dialog box appears.
5.
Click Yes.
Note: If the destination contains a command with the same name or spoken phrase as the
command you're pasting, Nuance Management Center does not paste the command.
Copying a command to another site, group, or user account
To make a command available in more than one site, group, or individual user, copy the command and
paste it in another location.
1.
View a command.
For more information, see “Viewing commands” on page 107.
2.
Right-click a command, and then select Copy.
3. In the tree, select the site, group, or user where you want to paste the command.
4.
Right-click the site, group, or user, and then select Paste.
A confirmation dialog box appears.
5.
Click Yes.
Note: If the destination contains a command with the same name or spoken phrase as the
command you're pasting, Nuance Management Center does not paste the command.
Deleting commands
1.
View a command.
For more information, see “Viewing commands” on page 107.
2.
Right-click a command, and then select Delete Command.
A confirmation dialog box appears.
3. Click Yes.
Exporting commands
Applies to: Dragon Medical One clients only
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You can export step-by-step commands of type Dragon Medical Server from sites, groups, or users.
The Export Commands option is available only for commands created on Dragon Medical One clients.
The Export option is available only to users with the Product Manage Dragon Medical Server privilege.
1.
View a command.
For more information, see “Viewing commands” on page 107.
2.
Right-click a step-by-step command of type Dragon Medical Server, and then select Export
Commands.
The Export Commands dialog box appears.
3.
Click Export.
Nuance Management Center exports your command.
4. Click Save/Open to download the exported command (.DAT file) to your local drive, or to view
the command details.
5. Click Close.
Importing commands
Applies to: Dragon Medical One clients only
You can only import step-by-step commands of type Dragon Medical Server that were created on
Dragon Medical One clients. You cannot import any other command type.
The Import option is available only to users with the Product Manage Dragon Medical Server privilege.
To import commands, you import the .DAT file that was created when the commands were exported.
1.
In the Speech Recognition ribbon, click Manage.
The Manage Auto-texts page appears.
2.
Expand the Commands node in the tree.
The Manage Commands page appears.
3.
In the Speech Recognition ribbon, click Import.
The Import Commands dialog box appears.
4. Click Browse.
5. Navigate to the .DAT file to import.
6. Select the import file, and then click Open.
7.
Click Next.
The Commands to Import page appears.
8. Select the check box next to the command to import, and then click Next.
9. Select the organization where you want to import the command, and then click Next.
10.
Select the site, group, or user where you want to import the command, and then click Next.
The Ready to Import page appears.
11. Click Next.
12. Click Next to see the import results.
13. Click Finish.
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Words
About Words
Custom words are words that you add to Dragon's vocabulary to improve Dragon's recognition of
uncommon words and phrases. You can create words at the site, group, or user account level. When
you create words at the site or group level, those words are available to all users in those sites and
groups. When you create words at the user level, they are available only to the users for whom you
created them. Dragon clients download new words when users next log in.
Users can also create their own words in the Dragon client. Custom words remain available only to the
user who created them on the local computer where they were created. However, if you enable the
Upload custom words site setting in the NMC console, custom words are uploaded to the NMC
server. This makes the words available on all computers where that user logs in to Dragon. Custom
words are available only to the user who created them.
Viewing Words
Viewing a word
1.
In the Speech Recognition ribbon, click Manage.
The Manage Auto-texts page appears.
2.
Optionally select one of the following:
l Display all levels—If selected, displays all auto-texts that are available to the
object that you selected. For example, if you select a user account, this page
displays the auto-texts available to the user account itself, plus the auto-texts
available to all sites and groups to which the user account is assigned.
l Show disabled auto-texts—If selected, displays all auto-texts deleted by users.
3. Expand the Words node in the tree.
4.
Do one of the following:
l Specify search criteria to find a specific auto-text, and then click Search.
l Select a site, group, or user in the list to view all words available to the object.
The available words appear.
Viewing word details
Right-click a word, and then select Word details.
Working with Words
Adding new words
You can add words by doing one of the following:
l Creating them manually in the NMC console
l Exporting words from a Dragon client and importing them into the NMC console.
To create a new word in the NMC console:
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1.
In the Speech Recognition ribbon, click Manage.
The Manage Auto-texts page appears.
2. Expand the Words node in the tree.
3.
Select a site, group, or user account.
The Manage Words page appears.
4.
Right-click the object, and then select Add Word.
The Word page appears.
5.
Specify the Written Form of the word. This is the way the word appears in dictation.
6.
Optionally specify a different Spoken Formand Language.
For field descriptions, see “Word page” on page 180.
7. Click Save.
Importing words
1.
Create a .txt file to import by exporting words and phrases from your Dragon client.
For more information, see Exporting and importing a list of custom words and phrases in the
Dragon Help.
2. Log in to your NMC console.
3.
In the Speech Recognition ribbon, click Manage.
The Manage Auto-texts page appears with the Auto-texts node expanded.
4.
Expand the Words node in the tree. Ensure the node is selected.
The Manage Words page appears.
5.
In the Speech Recognition ribbon, click Import.
The Import Words dialog box appears.
6.
Click Browse.
The Choose File to Upload dialog box appears.
7.
Select your import file, and then click Open.
The Import Words dialog box appears.
8.
Select the words to import, and then click Next.
The Level page appears.
9. Select Site, Group, or User.
10. From the drop-down list, select the site, group, or user where you want to import the words.
11.
Click Next.
The Language page appears.
12.
Select a language from the drop-down list, and then click Next.
The Ready to Import page appears.
13.
Click Next.
The import process begins.
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14.
Click Finish.
Note: If the destination contains a word with the same name or spoken phrase as a word in
the import file, Nuance Management Center does not import that word.
Exporting words
1.
View a word.
For more information, see “Viewing Words” on page 110.
2.
Select a word.
Optionally press the Shift or Ctrl key to select more than one word.
3.
Right-click the words, and then select Export Words.
The Export Words dialog box appears.
4.
Click Export.
Nuance Management Center creates an export file.
5.
Click Save/Open.
A message appears at the bottom of your screen.
6. Click Open to view your export file, or click Save to save the file to your local drive.
Modifying words
1.
View a word.
For more information, see “Viewing Words” on page 110.
2.
Right-click a word, and then select Word details.
The Word page appears.
3.
Edit the information as necessary.
For field descriptions, see “Word page” on page 180.
4. Click Save.
Deleting words
1.
View a word.
For more information, see “Viewing Words” on page 110.
2.
Right-click a word, and then select Delete Word.
A confirmation dialog box appears.
3. Click Yes.
Copying a word to another site, group, or user account
To make a word available in more than one site, group, or individual user, copy the word and paste it in
another location.
1.
View a word.
For more information, see “Viewing Words” on page 110.
2.
Right-click a word, and then select Copy.
3. In the tree, select the site, group, or user where you want to paste the word.
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4.
Right-click the site, group, or user, and then select Paste.
A confirmation dialog box appears.
5.
Click Yes.
Note: If the destination contains a word with the same name or spoken phrase as the word
you're pasting, Nuance Management Center does not paste the word.
Consolidating words
If identical words exist at more than one level of your organization, you can consolidate them to the
highest level. For example, if a word with the same properties and content exists at both the site and
group level, the two copies can be consolidated to a single word at the site level. The consolidated word
is then available to all groups and users in the site.
1.
View a word.
For more information, see “Viewing Words” on page 110.
2.
Select the word.
Optionally press the Shift or Ctrl key to select more than one word.
3.
In the Speech Recognition ribbon, click Consolidate.
A confirmation dialog box appears.
4.
Click Yes.
A message appears, indicating that the consolidation is scheduled.
5. Click OK.
Enabling words
You can view a list of words that users have deleted in the Nuance Management Center (NMC)
console. Deleted words have status Disabled. If necessary, Nuance Management Center
Administrators can re-enable them.
1.
In the Speech Recognition ribbon, click Manage.
The Manage Auto-texts page appears.
2.
Expand the Words node in the tree. Ensure the node is selected.
The Manage Words page appears.
3. Select the user who deleted the word.
4.
Select the Show disabled words check box at the top of the right panel.
A list of deleted words appears.
5.
Right-click the word to re-enable, and then select Enable Word.
Note: Disabled words appear with a red X in the Status column. If no red X appears, the
Enable Word option is unavailable.
Nuance Management Center restores the word the next time the user logs in to the Dragon
client.
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Command sets
About Command Sets
A command set is a group of custom commands that you share with all Dragon client computers. To
create a command set, a Dragon user exports custom commands from their Dragon client. An NMC
administrator then imports the .DAT file in the NMC console. When Dragon client users next log in,
Dragon retrieves the command set from the NMC server.
A command set may include:
l Auto-Texts/Text and Graphic commands
l Step-by-Step commands
l
Advanced Scripting commands
Note: Advanced Scripting commands are applicable to Dragon Professional and Dragon
Medical Network Edition products only.
Command sets are available for each Dragon user on all computers where they log in to Dragon. Users
can view their command sets in the Command Browser.
Viewing Command Sets
1. In the Speech Recognition ribbon, click Manage.
The Speech Recognition tab opens.
2.
Optionally select or deselect the following option:
l Display all levels—If selected, displays all command sets that are available to the
object that you selected. For example, if you select a user account, this page
displays the command sets available to the user account itself, plus the command
sets available to all sites and groups to which the user account is assigned.
3. Expand the Command Sets node in the tree.
4.
Do one of the following:
l Specify search criteria to find a specific command set, and then click Search.
l Select a site or group in the list to view all command sets available to the object.
The command sets appear.
Note: You cannot view or edit individual commands in a command set. For more
information, see “Working with Command Sets” on page 114.
Working with Command Sets
Creating a command set
Users create command sets in the Dragon client.
1.
Create custom commands in the MyCommands Editor in the Dragon client.
For more information, see Working with custom commands in the Dragon client help.
2.
Export custom commands to a .dat or .xml file from the Command Browser in the Dragon
client.
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For more information, see Exporting and importing commands in the Dragon client help.
3.
Import the .dat file in the NMC console.
Note: Command Sets saved in the .dat file format may be protected to prevent users from viewing or
editing their underlying code. For more information on creating protected commands, see Using the
MyCommands Protection Utility in the Dragon Help.
Command Sets in .xml file format cannot be protected.
Importing command sets
1. In the Speech Recognition ribbon, click Manage.
The Speech Recognition tab opens.
2. Expand the Command Sets node in the tree.
3. Select a site or group where you want to import the Command Set.
The Manage Command Sets page appears.
4.
Right-click the site or group, and then select Import Command Set.
The Import Command Set dialog box appears.
5.
Click Browse.
The Choose File to Upload dialog box opens.
6. Locate and select the Command Set .xml or .dat file you created in the Dragon client, and then
click Open.
7. In the Import Command Sets dialog box, optionally add a Description.
8. Click Import.
A message appears, indicating that the Command Set import process occurs in the
background.
9. Click OK.
A message appears when the import is complete.
Updating command sets
You can add new commands to an existing command set by adding new commands in the Dragon
client, exporting the commands to a .dat or .xml file, and then re-importing the file in the Nuance
Management Center (NMC) console.
1.
Update your custom commands in the MyCommands Editor in the Dragon client.
For more information, see Working with custom commands in the Dragon client help.
2.
Export the custom commands to a .dat or .xml file from the Command Browser in the Dragon
client.
For more information, see Working with custom commands in the Dragon client help.
3.
View the corresponding command set in the NMC console.
For more information, see “Viewing Command Sets” on page 114.
4. Right-click the command set, and then select Update Command Set.
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The Update Command Set—<CommandSet.dat> dialog box appears.
5.
Click Browse.
The Choose File to Upload dialog box appears.
6. Locate and select the updated .xml or .dat file you created in the Dragon client, then click
Open.
7. In the Import Command Set dialog box, click Update.
A message appears, indicating that the command set is updated in the background.
8. Click OK.
A message appears when the import is complete.
Deleting command sets
1.
View a command set.
For more information, see “Viewing Command Sets” on page 114.
2.
Right-click the command set, and then select Delete Command Set.
A confirmation dialog box appears.
3. Click Yes to delete the selected command set.
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Lists
About lists
When you create a custom command in your Dragon client, you can insert a list in the MyCommand
Name field. The embedded list appears in the MyCommandName field between angle brackets (< >).
For example, <1to10>. When you export this command from your client and then import it in the NMC
console, Nuance Management Center tags this command as a list.
Viewing lists
Viewing a list
1.
In the Speech Recognition ribbon, click Manage.
The Manage Auto-texts page appears.
2. Expand the Lists node in the tree.
3.
Optionally select or deselect one of the following next to the Organization field:
l Display all levels—If selected, shows all lists that are available to all sites, groups,
and users. If deselected, only shows the lists available to the object (such as groups)
that you select.
l Show disabled commands—If selected, shows all lists deleted by users. If
deselected, does not show lists deleted.
4.
Do one of the following:
l Specify search criteria in the field above the Auto-texts node to find a specific list, and
then click Search.
l Select a site, group, or user in the list to view all lists available to the object.
The available lists appear.
Viewing list details
Right-click a list, and then select List details.
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Organization Details page
The following sections describe the fields on the Organization Details page tabs.
To access this page, see “Viewing Organizations” on page 22.
Organization Details—General tab
The following table describes the fields on the General tab.
Field Description
Organization name
Name of your organization.
If you are using the Nuance-hosted cloud NMC server, Nuance creates
this name for you.
Contact name Name of the person in your organization who is the main contact for all
Nuance communication.
Email Email address for the contact name.
Organization ID Number automatically generated and assigned by Nuance.
Date created Date your organization was created.
Disable
authentication for all
users
If selected, disables your organization without deleting it. Users in your
organization cannot log in to the Nuance client.
If deselected, users can log in to the Nuance client.
Organization Details—Address tab
The following table describes the fields on the Address tab.
Field Description
Street 1, Street 2,
Street 3
Street address for your organization's headquarters.
Street 1 is REQUIRED. Street 2 and Street 3 are optional.
City City in which your organization's headquarters is located. REQUIRED when
the organization is created.
State State in which your organization's headquarters is located. REQUIRED
when the organization is created.
Zip Postal code for your organization's headquarters. REQUIRED when the
organization is created.
Country Country in which your organization's headquarters is located.
Organization Details—Products tab
The following table describes the fields on the Products tab.
For information on managing your password settings, see “To change password settings:” on page 25.
Field Description
Products—General tab
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Field Description
The following settings apply to users logging in to the NMC console.
Institution code
Applies to: eScription HIM systems, Dragon Ambient
eXperience
Optional unique identifier for your organization.
Nuance organization GUID
Applies to: All products
Unique identifier assigned to your organization by Nuance.
This field is read-only.
NMC inactivity timeout in n
minutes
Number of minutes after which the NMC console logs out
inactive Nuance Management Center administrators
automatically. The NMC server applies the value the next time
a user logs into the NMC console. When the NMC console
logs out inactive users, it discards all unsaved data.
Disable inactive users after n
days
Number of days after which users become disabled due to
inactivity. Disabled users can no longer authenticate to
Nuance Management Center.
Default value: 0 days (never disabled)
Email address required for
organization users
If selected, requires that an administrator enter a valid primary
email address for each user when:
l Creating a new user.
l Importing users via an XML file: During the import
process, invalid email addresses appear and can be
addressed on the Users to Import page.
l Importing users via a text file.
l Modifying an existing user.
Default value: Deselected
Password settings
Nuance Management Center records any changes made to these settings. To view audit records
for the changes, run the Audit report (Utilities>Audit Events) and select event 94.
Password history - remember
last n passwords
The number of unique new passwords that must be associated
with a user account before a user can reuse an older password.
Possible values: 0-24
Minimum password length - n
characters
Least number of characters that a user account password can
contain.
Possible values: 1-14, or 0 to indicate no minimum required
Minimum number of characters
different from previous
password
Number of characters in a new password that must be different
from users' previous passwords. This setting prevents users
from re-using previous passwords.
This number must be less than or equal to the value you
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Field Description
specified for the Minimum password length option.
Maximum password age -
password will expire in n days
Number of days after which user account passwords expire
and must be changed.
Possible values: 1-999, or 0 to indicate passwords don't
expire
Minimum password age -
password can be changed in n
days
Number of days after which users can change their passwords.
Must be less than the Maximum password age value, unless
that value is 0.
Possible values: 1-998, or 0 to indicate passwords can
change any time
Reset password link expires in n
hours
Number of hours after which the link sent to users to reset their
password is no longer valid. Users must then click Forgot
Password again on the Nuance Management Center login
page to receive another email and link. Applies only to users
logging in to the NMC console.
Default value: 2 hours
Possible values: 1-8, or 0 to indicate the link doesn't expire
User will be locked out after n
number of failed login attempts
Number of failed login attempts after which users are locked
out of Dragon. Users must then contact an NMC Administrator
to reset their password, or attempt to log in again after the
lockout duration has passed.
Password lockout duration - n
minutes
Number of minutes for which users are locked out of Nuance
Management Center when the maximum number of failed login
attempts is reached. After the lockout duration is reached, the
user can attempt to log in again.
Possible values: 0-1440 minutes (24 hours), where 0
indicates the password lockout doesn't expire. Users cannot
re-attempt login when the password lockout doesn't expire,
requiring them to contact the NMC administrator to reset their
password.
Note: Users cannot reset their password using the
Forgot Password link while they are locked out.
Default value: 30 minutes
Users must change their
password after first login
If selected, Nuance Management Center prompts new users to
change their password the first time they log in to the NMC
console. This setting does not affect existing users.
If deselected, users are not required to change their password
the first time they log in to the NMC console.
Default value: Selected (for new organizations only)
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Field Description
Password must meet
complexity requirements
If selected, when users change their passwords in the NMC
console and in the Dragon client, their new passwords must
meet the following complexity requirements:
l Cannot contain the username
l Cannot contain more than two consecutive characters
in the username.
l Is at least 6 characters in length, if the minimum
password length is not set.
l
Contains characters from at least three of the
following categories:
l Uppercase characters (A-Z)
l Lowercase characters (a-z)
l Numbers (0-9)
l Non-alphabetic characters (for example, !, $,
#, %)
Note: In Dragon version 15, the complexity requirements for
Dragon client passwords are different. For more information,
see the "Changing your password" topic in the Dragon Help.
If deselected, there are no complexity requirements for user
account passwords.
Default value: Selected (for new organizations only)
Products—PS360 Mobile tab
NMS on-premise server URL
(PS360 only)
URL of your on-premise NMC server.
Products—Dragon Medical Virtual Assistant tab
Virtual Assistant Enabled
If selected, allows access to Virtual Assistant applications and
establishes a connection.
If deselected, does not allow access to Virtual Assistant.
You must have either the DMVA Product Manage privilege or
the DMS Product Manage privilege to edit this setting.
Default value: Deselected
Configurations/Instructions
In the left pane, you can view and modify the Clinical Content
Search configuration settings by editing the YAML. These
settings support multiple vendors and skills.
In the right pane, you can view instructions for editing the
settings. This pane is read-only. You specify the file that
contains the instructions in the DMVA Instructions Template
system setting. For more information, see “System Settings
page” on page 181.
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Field Description
Nuance Management Center validates the YAML when you
edit the settings and then click Save.
To view these text boxes, you must have a Speech license.
Products—Dragon Medical Network Edition tab
Encrypt patient information
When healthcare providers dictate, the Dragon client saves
interim Dragon Recorded Audio (.DRA) files automatically to
allow the NMC server to process dictated audio and
transcribed text. If a provider corrects any of the dictated text,
the Dragon client stores interim files related to these
corrections automatically in .enwv files.
If selected, Dragon encrypts these interim .DRA and .enwv
files before storing them in user profile directories to help
ensure patient privacy. Due to the restrictions mandated by
privacy regulations (such as the Health Insurance Portability
and Accountability Act (HIPAA) in the United States and EC
95/46 Directive in Europe), only Dragon can open these
encrypted .DRA and .enwv files, and only for its internal use.
Note: DragonPad can never open these encrypted files.
If deselected, Dragon does not encrypt these files. You might
choose not to encrypt these files if you already have
safeguards in place to protect your data. For example, if your
client workstations are running an application that encrypts all
data written to the local hard drive.
Default value: Selected
Statistics interval (min) Determines the frequency with which the Dragon Medical
Network Edition client pushes usage statistics to the NMC
server.
Default value: 10 minutes
Max Text Graphics Size KB)
Maximum size for a Text-and-Graphics/Auto-text command. If
the command exceeds the maximum size, the NMC server
does not synchronize the command. Instead, the NMC server
marks the command as Deleted.
Default value: 4 MB
Deployed Version Dragon client version that your organization is using. The NMC
server downloads items that are specific to the version of the
Dragon client that you specify in this field.
Enable US settings
If selected, enables US-specific settings in the NMC console.
If deselected, disables US-specific settings in the NMC
console.
Default value: Selected
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Field Description
Enable UK settings
If selected, enables UK-specific settings in the NMC console.
If deselected, disables UK-specific settings in the NMC
console
Default value: Deselected
Products—Dragon Medical Advisor tab
Advisor token Token that allows users to connect to the Advisor Service.
Advisor Service URL URL of your Advisor Service.
Silent mode enabled
If selected, enables silent mode. Silent mode sends unlicensed
users' completed documents to the Advisor Service in the
background. The advice each user would have received is
available in the NMC console in the Silent Mode report. You
must specify a start date in the Silent mode start date field
below.
If deselected, disables silent mode.
Default value: Deselected
Silent mode start date If silent mode is enabled, the date on which to begin sending
users' documents to the Advisor Service in the background.
Silent mode stop date If silent mode is enabled, date on which to stop sending users'
documents to the Advisor Service in the background.
Auto-processing enabled
If selected, enables auto-processing. Auto-processing allows
Dragon Medical Advisor to analyze a user's text at regular
intervals automatically. When the Advisor Service provides
new advice, the Dragon Medical Advisor window is updated
automatically with that advice.
If deselected, disables auto-processing. The user must click
the Dragon Medical Advisor icon in the application or say
"Run Advisor" to analyze the text and refresh the advice.
Auto-processing every n
seconds
Interval at which Dragon Medical Advisor analyzes a user's
text automatically.
Default value: 4 seconds
Advisor window inactivity
timeout
Interval (in seconds) after which the Dragon Medical Advisor
window is considered inactive and becomes disabled.
Possible values: 1-86400
Default value: 30
Document inactivity timeout
Interval (in seconds) after which the current document is
considered out-of-date.
Possible values: 1-86400
Default value: 25
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Field Description
EHR interface adapter If you are configuring patient context via an EHR interface,
specify the EHR interface adapter.
EDServiceDescriptor (Epic) If you are configuring patient context via an EHR interface
(Epic HyperSpace only), specify the EDServiceDescriptor.
Environment ID (Epic) If you are configuring patient context via an EHR interface
(Epic HyperSpace only), specify the EnvironmentID.
Patient context configuration
If you are configuring patient context via screen capture,
upload a patient context configuration JSON file.
For Epic—If an EHR interface is available, the required
settings can be encoded in the file.
For Cerner, Allscripts, athenaHealth—The file contains
screen capture rules to find the patient and visit information in
the application window.
For more information on the JSON file structure, click here.
For a sample patient context configuration file for Cerner
PowerChart, click here.
Dragon Medical Advisor Endpoint Configuration
Endpoint URL
Valid endpoint URL used by Dragon Medical Advisor to access
Clinical Strategies content.
You must have the Modify Organization grant and the Product
Manage DMA privilege to access this field.
Max length: 255 characters
Authentication GUID
Valid GUID used by Dragon Medical Advisor to access Clinical
Strategies content.
You must have the Modify Organization grant and the Product
Manage DMA privilege to access this field.
Max length: 255 characters
Products—Dragon Professional tab
Upload usage data to Nuance
for research purposes
If selected, allows Dragon to upload metrics, audio, and
transcripts from your Dragon usage to allow Nuance to improve
future Dragon versions and enhance speech recognition
technology. The data uploaded is encrypted.
If deselected, no data is uploaded.
Statistics Interval (min)
Frequency with which the Dragon client pushes usage
statistics to the NMC server.
Default value: 10 minutes
Max Text Graphics Size (kb)
Maximum allowable size of text graphics in the NMC console.
Default value: 4000 kb
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Field Description
Products—Dragon Medical Recorders and Nuance Clinician tab
NMS On Premise server URL
(Dragon Medical Recorders)
URL of your on-premise NMC server.
Patient List section
Patient search maximum
number of results n rows
Maximum number of patient visits that a search query returns.
Possible values: 1-100
Manual refresh timeout n
minutes
Number of minutes for which the Manual Refresh button is
disabled in the client application. Use this setting to control
how often a provider can refresh the patient list information,
and to control the number of requests the server receives from
the client application.
Periodic refresh interval n
minutes
Number of minutes between automatic refreshes of patient list
data
In Patient Settings section
Show patients admitted in the
last n days
Number of days prior to the current date for which admitted
patients appear in the patient list.
Show pre admitted patients n
days in the future
Number of days after the current date for which pre-admitted
patients appear in the patient list.
Keep patients on the list n days
after discharge
Retains patients in the patient list for this number of days after
their discharge date.
Out Patient settings section
Patient history n days Number of days used for patient history queries. The NMC
server searches for active patients and appointments within
this range.
Patient visit search history n
days
Number of days used for patient visit queries.
Time to mark delinquent n hours Number of hours after which a patient visit without dictation is
considered delinquent. Delinquent Patient Appointments
appear on the Late tab of Nuance Clinician and Dragon Medical
Recorder.
Time to remove from list n hours Number of hours after which Nuance Clinician and Dragon
Medical Recorder remove a patient visit from the patient list
when a provider creates dictation for that visit.
Products—Dragon Medical Server tab
NMS on-premise server URL URL of your on-premise NMC server.
Use organization-specific
setting
If selected, the Display automatically to new users setting
below overrides the options selected in the Settings icon of the
tutorial plugin.
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Field Description
If deselected, the plugin settings are used as the default.
Default value: Deselected
Display automatically to new
users
If selected, the Welcome to Dragon tutorial video appears
automatically to new Dragon client users. The video provides
information on how to use speech recognition. Users can
always access this video by saying "Open Tutorial".
If deselected, the tutorial video does not appear to new Dragon
users.
Default value: Deselected
Language Topic language.
Organization Details—Deprovisioning tab
The following table describes the fields on the Deprovisioning tab.
For information on enabling and configuring user deprovisioning, see the User Provisioning and
Deprovisioning Configuration Guide.
Field Description
Enable user
deprovisioning
If selected, enables deprovisioning.
If deselected, disables deprovisioning.
Notification Email
Address
Email address of the user to receive deprovisioning notifications. The
user receives the notifications when the following occur:
l Success notification indicating the number of users flagged
for deprovisioning.
l
Error message with the request transaction ID for
troubleshooting.
Require confirmation
If selected, Nuance Management Center provides a list of users
marked for Delete and Disable when the user comparison occurs,
allowing you to first review and confirm, change, or cancel the action
before users are deprovisioned.
If deselected, Nuance Management Center deprovisions users
automatically without requiring you to review and confirm the action.
LDAP Configuration
Server Name Your LDAP server address.
Port Number LDAP server port number to which the user comparison app can
connect.
SSL Enabled
If Yes, indicates the connection to your LDAP server is secured by
SSL.
If No, indicates the connection to your LDAP server is not secured by
SSL.
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Field Description
Base DN
Root for searches in your LDAP tree, or point from which to start
searching for users. Typically, this matches the root of your domain.
Example: DC=acme,DC=com
Group Distinguished
Name
The distinguished name of the LDAP group the integration service
would look in to find users for the comparison process.
Example: CN=RadiologyGroup,CN=Users,DC=acmeco,DC=com
Disable users who cannot
be found
If selected, users are disabled when the users exist in Nuance
Management Center but do not exist in your user directory.
If deselected, users are deleted when the users exist in Nuance
Management Center but do not exist in your user directory. Nuance
Management Center revokes the product licenses from both disabled and
deleted users.
Default value: Deselected
Organization Details—Provisioning tab
The following table describes the fields on the Provisioning tab.
Field Description
Enable auto-provisioning for this
product
Applies to: Capture Services, MUSE, CAPD, CAC,
Dragon Medical Virtual Assistant, PowerMic Mobile,
PowerMic Virtual Adapter, Dragon Medical Mobile
Recorder, Nuance Clinician, Dragon Medical Recorder
If selected, when token authentication is in use and users
log in to a client product,Nuance Management Center
creates users automatically when they do not already exist
and assigns them a product license if one is available. If no
licenses are available, Nuance Management Center still
creates the user account.
If deselected, Nuance Management Center does not create
user accounts automatically.
Add users to group
Applies to: Capture Services, MUSE, CAPD, CAC,
Dragon Medical Virtual Assistant, PowerMic Mobile,
PowerMic Virtual Adapter, Dragon Medical Mobile
Recorder, Nuance Clinician, Dragon Medical Recorder
When auto-provisioning is enabled, Nuance Management
Center automatically assigns newly created users to this
group.
Restrict automatic license
assignment to specific license
types
Applies to: CAPD and Dragon Medical Server/Dragon
Medical One only.
If selected, Nuance Management Center automatically
assigns licenses to user accounts for specific license
types if auto-provisioning is enabled and a license is
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Field Description
available.
If deselected, Nuance Management Center automatically
assigns licenses to user accounts for all license types.
Enable user provisioning for this
product
Applies to: Dragon Professional only
Enable user provisioning for this product—If selected,
when LDAP authentication is in use and users in a specific
LDAP group log in to Dragon Professional on-premise,
Nuance Management Center creates users automatically
when they do not already exist, grants them a product
license, and assigns them to the Nuance Management
Center group that you specify. If no licenses are available,
Nuance Management Center still creates the user
accounts.
For information on enabling and configuring user
provisioning, see the User Provisioning and Deprovisioning
Configuration Guide.
None
Enable auto-provisioning for this
product
Enable user provisioning for this
product
Applies to: Dragon Medical Server only
Select one of the following:
l None—Nuance Management Center does not
provision users automatically. You must create them
manually or import them on the User Accounts ribbon.
l Enable auto-provisioning for this product—If
selected, when token authentication is in use and
users log in to a client product, Nuance Management
Center creates users automatically when they do not
already exist and assigns them a product license if
one is available. If no licenses are available, Nuance
Management Center still creates the user account.
l
Enable user provisioning for this product—If
selected, when LDAP authentication is in use and
users in a specific LDAP group log in to Dragon
Medical One on-premise, Nuance Management
Center creates users automatically when they do not
already exist, grants them a product license, and
assigns them to the Nuance Management Center
group that you specify. If no licenses are available,
Nuance Management Center still creates the user
accounts.
For information on enabling and configuring user
provisioning, see the User Provisioning and
Deprovisioning Configuration Guide.
Organization Details—Organization Tokens tab
The following table describes the columns on the Organization Tokens tab.
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For information on managing your tokens, see “Managing organization tokens” on page 26.
Field Description
Organization
Token
Session identifier token that Nuance Management Center generates
automatically. Organization tokens are required when you install the Local
Authenticator for single sign-on authentication when you're using the Nuance-
hostedNMC server in the cloud. Organization tokens are also used by other
Nuance products for authentication purposes.
For information on configuring Active Directory single sign-on authentication, see
the Nuance Management Center Server Installation and Configuration Guide.
Comment Optional comment for the organization token.
Organization Details—Central Authentication tab
Applies to: All products that support Central Authentication
For more information on creating and managing federated relationships for Central Authentication, see
“Managing federated relationships for Central Authentication” on page 27.
For more information on Central Authentication and configuring it in your environment, see the Nuance
Management Center Server Installation and Configuration Guide.
Central Authentication tab
The following table describes the option on the Central Authentication tab (Organization Details
page>Central Authentication tab).
Field Description
Allow machine-to-machine
authentication
If selected, enables machine-to-machine authentication. This type of
communication establishes a trusted connection between your
company's server and the Nuance Central Authentication portal by
authenticating your server rather than a user.
If deselected, machine-to-machine authentication is disabled.
Default value: Selected
Add Federated Relationship dialog box
The following table describes the fields in the Add Federated Relationship dialog box Organization
Details page>Central Authentication tab>Add New button.
Field Description
Name
One of the following:
l
Unique name of the federated relationship, if no institution code exists
for the organization.
Or
l
Pre-populated institution code for the organization for which you are
creating the federated relationship.
You cannot modify this value.
Possible values: 1-15 characters for federated relationship name
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Field Description
Description
Optional description for the federated relationship.
Possible values: 1-100 characters
Email
Domains
One or more email domains to associate with the federated relationship. For
example, abccompany.com. Separate multiple domains with a comma (,).
Use The On-
Premise
LDAP
connector
If selected, you install the on-premise LDAP connector to act as a bridge
between your Active Directory service and the Nuance Central Authentication
portal, validating users against your Active Directory service. This is typically
required because your Active Directory is accessible in your internal network
and the Nuance Central Authentication portal is a cloud service.
Select this option if you do not have federation infrastructure on the public
internet, or if you do not want to use the infrastructure.
For more information, see the Installing the Active Directory/LDAP connector
section in the Nuance Management Center Server Installation and
Configuration Guide.
If deselected, the LDAP connector is not used. Instead, you must provide a
metadata URL, a metadata file, or provide the metadata manually for your
federated relationship.
Default value: Deselected
Use Windows
Integrated
Authentication
Available only if you selected Use The On-Premise LDAP connector above.
If selected, Windows Integrated Authentication is used. This provides your
organization with a true single sign-on implementation, where users can log in to
Nuance applications directly from a URL without being prompted for their
credentials if there is already an active Windows session.
If deselected, Windows Integrated Authentication is not used. Users are
prompted for their credentials each time they log in to Nuance applications.
Default value: Deselected
I have a
metadata URL
I have a
metadata file
I will enter the
metadata
manually
These options are available only if Use The On-Premise LDAP connector
above is deselected.
Federation metadata describes a Relying Party or Claims Provider and allows
for easy creation of the corresponding trust. To create a federated relationship,
you must provide the federation metadata to Nuance in one of the following
ways:
l I have a metadata URL—You provide metadata via HTTPS. This
option allows you to expose your federation metadata via URL. This is
the preferred method. This supports both WS-Federation and SAML.
l I have a metadata file—You provide metadata via a file - an XML
document that conforms to the WS-Federation 1.2 schema. This
option allows you to expose your federation metadata via a file. This
supports both WS-Federation and SAML.
l I will enter the metadata manually—You enter the metadata
manually. A second screen appears with additional fields.
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Field Description
Metadata fields
These fields appear when you select the I will enter the metadata manually option.
Sign In URL
Sign-in URL for the SAML protocol or the WS-Federation protocol. REQUIRED
Possible values: 1-2000 characters
Sign Out URL
Sign-out URL for the SAML protocol or the WS-Federation protocol.
REQUIRED
Possible values: 1-2000 characters
X509 Signing
Certificate
Digital certificate that uses the X.509 public key infrastructure (PKI) standard to
verify the public key. This will be used to encrypt any claims sent to the relying
party.
Do one of the following:
l Upload the certificate in PEM format by clicking the Browse button in
the Upload Signing Certificate field below.
l Upload the certificate in CER format by clicking the Browse button in
the Upload Signing Certificate field below.
l
Copy and paste the raw bytes from the signing certificate into this field.
Maximum length: 16,384 bytes
Upload
Signing
Certificate
Click Browse to upload the X509 signing certificate in PEM or CER format.
Download the
certificate
If you select the SignRequest option below, download Nuance's signing
certificate and give it to your identity provider. The certificate validates the
communication between your organization and the Nuance Central
Authentication portal.
User Id
Attribute
Optional user ID attribute. Typically, the default value is used.
Default value:http://s-
chemas.xmlsoap.org/ws/2005/05/identity/claims/nameidentifier
Possible values: 1-2000 characters
Protocol
Binding
Protocol binding. The options are:
l HTTP-Redirect
l HTTP-POST
Default value: HTTP-Redirect
Debug Mode
If selected, enables debug mode. Debug mode is useful when troubleshooting
federation configuration errors.
If deselected, disables debug mode.
Default value: Deselected
SignRequest
If selected, indicates authentication requests between your organization and
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Field Description
the Nuance Central Authentication portal should be signed to increase security.
If you select this option, download Nuance's signing certificate in the Download
field above and give it to your identity provider.
If deselected, indicates authentication requests do not need to be signed.
Default value: Deselected
Sign Request
Algorithm
Available only if you selected the SignRequest option above.
Indicates the algorithm used to sign tokens issued for your application.
The options are:
l RSA-SHA256
l RSA-SHA1
Sign Request
Digest
Algorithm
Available only if you selected the SignRequest option above.
Used to create a hash of the certificate data.
The options are:
l SHA256
l SHA1
Use default
signing
certificate
If selected, Central Authentication uses the default certificate when processing
SAML authentication requests for your federated relationship with Nuance.
If deselected, Central Authentication uses a custom certificate to sign SAML
requests. When you add a custom certificate, you cannot access your Nuance
product using the federated relationship until you have shared the signing
certificate public key with your identity provider and the identity provider's
administrator has loaded it into their system.
To add a custom certificate, you must ensure the user managing the custom
certificate has the appropriate grants. For more information on those grants, see
the "Configuring Central Authentication" section in the Nuance Management
Center Server Installation and Configuration Guide.
For more information on using a custom signing certificate, see “To add a
custom SAML request signing certificate:” on page 32.
Default value: Selected
Certificate
Expiration Dat-
e
Available only if you deselected the Use default signing certificate option above.
Indicates the date on which your custom SAML request signing certificate will
expire. Specify a date or click the field to select a date from the calendar.
Default value: Two years from the current date
Federated Relationship-Logs page
The following table describes the fields on the Federated Relationship - Logs page (Organization
Details page>Central Authentication tab>Logs button).
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Field Description
Name Pre-populated organization name.
Description Pre-populated organization description.
Start Date
First date in the date range for which you want to view log events.
Set to the date 7 days prior to the current date by default.
Filter by user User login for which you want to view log events.
End Date
Last date in the date range for which you want to view log events.
Set to the current date by default.
Filter by product Specific product for which to view log events.
Failure Events Only
If selected, the search returns failure events only.
If deselected, the search returns all log events.
Default value: Deselected
Organization Details—Domains tab
Applies to: Dragon desktop products only
The following table describes the columns on the Domains tab.
For information on managing your domains, see “Managing Active Directory domains” on page 35.
Field Description
Name
Domain name. Used when you're configuring Active Directory single sign-on
authentication.
For information on configuring Active Directory single sign-on authentication,
see the Nuance Management Center Server Installation and
Configuration Guide
Active Directory
connection
strings
Active Directory connection string. Ask your Active Directory domain
administrator for the appropriate string.
When Active Directory is enabled, Nuance Management Center sends all
authentication requests to this server.
Example: LDAP://nuance.com
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Site page
The following sections describe the fields on the Site page tabs.
To access this page, see “Viewing sites” on page 40.
Site—General tab
The following table describes the fields on the General tab.
Field Description
Organization Name of the organization associated with this site. This field is read-only.
NPI
National Provider Identifier.
Applies to: Medical products only
ID Unique site ID that Nuance Management Center generates automatically when
you create the site. You can optionally edit this value. REQUIRED
Name Site name. REQUIRED
System site
ID
Unique system site ID.
Healthcare
setting
Healthcare setting type, such as Acute Inpatient Care.
For more information, see “To change patient care settings:” on page 42.
Applies to: Dragon Medical Advisor only
EHR location
identifier(s)
Location identifier, such as Inpatient, west wing, Memorial Hospital.
For more information, see “To change patient care settings:” on page 42.
Applies to: Dragon Medical Advisor only
Groups Groups assigned to this site. This field is read-only.
Site—Address tab
The following table describes the fields on the Address tab.
Field Description
Street 1, Street 2, Street 3 Street address for this site.
City City where this site is located.
State State where this site is located.
Zip Postal code for this site.
Country Country in which this site is located.
Site—Dragon Professional tab
Applies to: Dragon Professional only
The following table describes the fields on the Dragon Professional tab.
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Field Description
Miscellaneous section
Insert Text &
Graphics
command
using
Method by which users can execute Text & Graphics commands.
Default value: Type keys (Shift + Insert)
Disable
automatic
switching of
dictation
source to an
available
default
If selected, when a user's current dictation source is unavailable, Dragon does
not switch the dictation source to an available default source automatically.
If deselected, when a user's current dictation source is unavailable, Dragon
automatically switches to an available default source.
Default value: Deselected
Allow
disconnected
mode
If selected, allows users to log in to the Dragon client when the computer is
disconnected from the network, for example, when the network is down or
when the user is working offsite.
If deselected, disallows users from logging in to the Dragon client when the
computer is disconnected from the network.
Default value: Selected
Suppress
warning for
using multicore
speech profiles
on single core
machines
If selected, suppresses the warning message that appears when a BestMatch-
IV or BestMatch-V user profile loads on a single-core computer.
If deselected, the warning message appears.
Default value: Deselected
Do not allow
restricted users
to add or
modify
commands
If selected, prevents restricted Windows users from adding or modifying
Dragon commands. Selecting this option allows only users logged in with
administrator privileges to add or modify commands.
Restricted users can, however, delete, import, and export commands using
the Command Browser, for example using Manage mode.
If deselected, allows restricted Windows users to add and modify Dragon
commands.
Default value: Deselected
Correction Only
Mode
If selected, enables Correction Only mode. This allows users to log into
another user's profile to edit their dictated document using the Playback
feature. Dictation is disabled when this option is enabled to prevent users from
unintentionally modifying the other user's speech data. For more information
on Playback, see the Dragon Help.
If deselected, disables Correction Only mode.
Default value: Deselected
Phonetic
alphabet file
If you are using Dragon Law Enforcement, allows you to upload an icao.ini
file that contains a custom phonetic alphabet for license plate dictation.
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Field Description
For more information, see “Uploading a custom phonetic alphabet file” on page
43
Do not allow
saved
credentials
If selected, Dragon does not allow users to save their password when logging
in to the Dragon client. The Remember my password option in the Dragon
Login dialog box is unavailable. Generally, you should select this option when
your organization has multiple users who share the same computer using the
same Windows login.
If deselected, Dragon pre-populates the Login Name field with the user's login,
and allows users to save their password by selecting the Remember my
password option.
Default value: Deselected
Upload custom
words
If selected, allows Dragon to upload users' custom words from the Dragon
client to the NMC server. When words are available on the NMC server,
Dragon can download each user’s custom words to all computers where he or
she logs in to Dragon.
If deselected, does not allow Dragon to upload users' custom words. Users'
custom words remain available only on the local computer where they created
them.
Default value: Selected
Immediately
synchronize
updated words
and phrases
when loading a
user profile
If selected, new and modified words and phrases available in Nuance
Management Center are added to the user’s local vocabulary immediately
when the user profile opens.
If deselected, new and modified words and phrases are updated only when
Dragon is running and the user's computer is idle.
Default value: Selected
Restore
Defaults
Click to restore the default values for this tab.
Roaming User Profile section
Enable
Roaming User
Profiles
If selected, enables the Roaming feature and Roaming user profile options in
Dragon Medical Network Edition, Dragon Professional Group, Dragon Legal
Group, and Dragon Law Enforcement.
If deselected, disables the Roaming feature.
For more information on setting up and configuring the Roaming feature, see
the “Roaming feature setup checklist” on page 71.
Roaming User
Network
Directories
Sets the Master Roaming user profile network storage location. You must
install WebDAV, a third-party Web server application, to set up a compatible
WebDAV HTTP or SSL server. WebDAV software is required to access and
secure Dragon user profiles on the Internet location. WebDAV is available free
of charge at www.webdav.org.
Do one of the following:
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Field Description
l Click Add to set the Master Roaming user profiles location. The
location must be accessible to all computers on the network that you
want available for dictation.
l Click Delete to delete a location.
l Click Edit to edit a location.
Merge contents
of vocdelta.voc
into network
user profile
when file is full
If selected, Dragon copies the contents of the local vocdelta.voc file to the
Master Roaming user profile without running the Acoustic and Language Model
Optimizer. In addition, Dragon monitors the size of the file. When the file
reaches 90% of its maximum size (500 KB), Dragon copies the contents of the
file to the local cache and to the Master Roaming user profile. Dragon then
deletes the contents of the local vocdelta.voc file. This occurs when you open
the local roaming user profile and can take some time.
If deselected, Dragon does not merge the contents of the vocdelta.voc file.
Default value: Selected
Prompt before
saving to
network
location
If selected, displays a dialog box that allows you to choose where to save your
user profile. Dragon displays the dialog box when you attempt to close Dragon,
close a user profile, or shut down the operating system. The dialog box
displays an estimate of the time required to save the profile to the local cache
or the master location.
If deselected, Dragon does not prompt you before saving your user profile to a
network location.
Default value: Deselected
Saving the user
also saves
local acoustic
information
If selected, saves your acoustic information along with your local user profile.
By saving the acoustic information, you ensure that any corrections you make
are available after you close and re-open the user profile.
If deselected, Dragon does not save acoustic information with your local user
profile.
Default value: Selected
Access
network only
when
opening/closing
the session
(minimizes
network traffic)
If selected, synchronizes changes made to the local roaming user profile to the
Master Roaming user profile only when a local roaming user profile opens or
closes. These changes include the changes a user makes locally from the
Options dialog box. If you experience excessive network slowdowns,
selecting this option may solve the problem by limiting the number of times the
Local and Master Roaming Profiles are synchronized.
If deselected, Dragon transfers local changes immediately to the Master
Roaming user profile.
For more information, see “About Roaming user profile synchronization” on
page 70.
Default value: Deselected
Ask before
breaking lock
If selected, Dragon prompts you when you attempt to break a network lock on
network user profiles. This option is valid for users connecting to the Master
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Field Description
on network
users
Roaming Profile location using a mapped drive or UNC drive, but is not
supported for users connecting over HTTP. Because the presence of a lock
can indicate a problem that needs to be addressed, Nuance recommends that
you enable this option.
If deselected, Dragon does not prompt you when you attempt to break network
locks on user profiles.
Caution: If you break a network lock when another user is writing to the
Master Roaming user profile, breaking the lock may corrupt the profile.
Default value: Selected
Set audio
levels on each
machine
If selected, runs the microphone check before your first session with a
Roaming user profile. You should select this option if your users are dictating
on different computers or on a single computer in many different locations.
When a user changes computers or locations, the audio setup data can vary
depending on differences in the microphone and sound card, and differences in
ambient sound levels of each roaming user profile location.
If deselected, Dragon does not run the microphone check before your first
Roaming user profile session.
Default value: Deselected
Copy Dragon
log to network
If selected, copies the Dragon.log file from the local workstation to the Master
Roaming user profile location when Dragon synchronizes the local and Master
Roaming user profiles. The Dragon.log file contains information that can help
to diagnose problems that users may encounter using Dragon. Selecting this
option can increase the time it takes to close a roaming user profile.
Note: Dragon does not copy the Dragon.log file when the
maximum size is reached in the Disk space reserved for network
archive option.
Default value: Deselected
Conserve
server archive
size
If selected, Dragon does not copy .dra files that contain the acoustic data from
the latest dictation session to the Master Roaming user profile location when
Dragon synchronizes the local and Master Roaming user profiles. If you
experience excessive network latency, selecting this option may solve the
problem by eliminating the copying of these files each time the master and
local roaming user profiles synchronize.
Note: Dragon does not copy .dra files when the maximum size is
reached in the Disk space reserved for network archive option.
If deselected, allows the .DRA files to synchronize with the Master Roaming
user profile, which makes them available to the Acoustic and Language Model
Optimizer when it runs on the Master Roaming user profile locations.
Default value: Deselected
MB disk space
Maximum size of the network directory containing the acoustic data available
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Field Description
reserved for
network
archive
to the Acoustic Optimizer. To conserve space, you can reduce the default size
and select the Conserve archive size on network option.
Default value: 1000 MB per dictation source
Data section
Store
correction in
archive
If selected, stores corrections for use by Dragon's Acoustic and Language
Model Optimizer.
If deselected, Dragon displays a message that there is not enough data to
continue when optimization runs.
Default value: Selected
(minutes)
archive size
Changes the acoustic data archive size. The default archive size is 180
minutes.
To improve accuracy, Dragon uses a 22 kHz audio sampling rate. Dragon
uses this rate unless your sound card requires a lower rate of 11 kHz.
When you reach a maximum archive size, Dragon asks if you want to increase
the maximum by 30 minutes. If you click No, Dragon stops adding new
corrections to the archive.
Sample amounts of disk space needed for 30 min of acoustic data are 40 MB
(11 kHz) and 80 MB (22kHz).
MB disk space
reserved for
playback
Sets the disk cache space set aside for any dictation overflow from your
computer's RAM. If you do not want to retain dictation, set this to 0 MB, or set
Save recorded dictation with document to Never. The maximum allowed is
limited only by your computer's available disk space.
Note: Setting this value too high could cause system instability.
Default value: 100 MB
Save recorded
dictation with
document
Determines whether the corresponding Dragon-Recorded Audio (.DRA) file is
saved when you dictate in a supported word processor and save the
document.
Saving the .DRA file allows you to benefit from correction and playback when
you open the document later in the same word processor, provided the .DRA
file and text file are in the same directory.
This feature is supported in Word, WordPerfect, and DragonPad.
The options are:
l Never
l Ask me
l Always
To use Correction Only mode or the Playback feature, this option must be set
to Always.
Default value: Always
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Field Description
Automatically
back up user
profile every n
saves
Determines how often Dragon automatically creates a user profile backup
when you save your user profile.
This option is unavailable if you select the Don't back up user profiles option.
This option applies only to non-Roaming profiles. If you enabled the Roaming
feature, Dragon doesn't back up Roaming profiles. Your Dragon administrator
must back up Master Roaming user profiles from their network storage
location.
Default value: 5
Do not back up
user profile
If selected, does not back up user profiles.
If deselected, backs up user profiles using the Automatically back up User
Profile every "n" saves setting.
Default value: Deselected
Create usability
log
Creates a log of all menu commands, toolbar buttons, and voice commands
that you use during a Dragon session. This log can help Nuance Technical
Support resolve software problems. You should enable this option only upon
their request.
The usability log is created in:
C:\Users\<user_name>\AppData\Roaming\Nuance\NaturallySpeaking15
(Dragon Professional)
Restore
Defaults
Click to restore the default values for all settings in this section.
Site—Dragon Medical Network Edition tab
Applies to: Dragon Medical Network Edition only
The following table describes the fields on the Dragon Medical Network Edition tab.
Field Description
Miscellaneous section
Prompt users to log
out after __ minutes:
If selected, Dragon prompts the user to log out after a period of inactivity.
If deselected, the user is not required to log out after inactivity.
Possible values: 1-1440 minutes
Default value: 30.
Log out users who do
not respond after __
seconds
If selected, Dragon logs the user out automatically when the inactivity
period is reached and the user does not respond to the prompt within this
number of seconds you specify. You specify the inactivity period on the
“Organization Details—Products tab” on page 119.
If deselected, there is no time interval required for the user's response to
the logout prompt. The prompt remains on the screen until the user logs
out.
Possible values: 1-999 seconds
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Field Description
Default value: 60.
Insert Text &
Graphics command
using
Method by which users can execute Text & Graphics commands.
Default value: Type keys (Shift + Insert)
LDAP authentication
Determines whether LDAP authentication is enabled, and, if enabled,
determines the type of authentication used.
Default value: Disabled
Enable SSO
authentication
If selected, enables EHR single sign-on.
If deselected, disables EHR single sign-on.
Default value: Deselected
Disable automatic
switching of dictation
source to an available
default
If selected, when a user's current dictation source is unavailable, Dragon
does not switch the dictation source to an available default source
automatically.
If deselected, when a user's current dictation source is unavailable,
Dragon switches the dictation source to an available default source
automatically.
Default value: Deselected
Display vSync status
tray icon
If selected, a notification appears in the system tray when there is a
connection issue between Dragon and vSync on a Citrix server.
If deselected, no notification appears when there are connection issues.
Default value: Selected
Hide Dragonbar when
no user is loaded
If selected, the DragonBar displays in Tray Icon mode when no user
profile is loaded in the Dragon client.
If deselected, the full DragonBar displays when no user profile is loaded.
Default value: Deselected
vSync: Full Text
Control
If selected, Dragon supports Full Text Control functionality in applications
running on a Citrix server.
If deselected, Dragon does not support Full Text Control in Citrix
applications.
For more information, see the Citrix Administrator guide.
Default value: Deselected
Upload custom words
If selected, allows Dragon to upload users' custom words from the
Dragon client to the NMC server. This allows Dragon to download each
user’s custom words to all computers where they log in to Dragon.
If deselected, does not allow Dragon to upload users' custom words.
Users' custom words remain available only on the local computer where
they created them.
Default value: Selected
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Field Description
Master user profile section
Applies to: Dragon desktop products only
Master user profile
directories
Click Configure to set the location of Master user profiles on the
network. This tells the Dragon Medical Network Edition clients where to
obtain the user profiles.
Local cache directory
The location of local cache user profiles on a Dragon computer. Applies to
every Dragon client computer on the network.
Recommendation: Keep the default location, particularly if users dictate
in Disconnected mode.
Allow disconnected
mode
If selected, allows users to log in to Dragon when the client is not
connected to the network. For example, when a provider is working off-
site on a laptop.
Caution: If you choose to allow Disconnected mode, you should deselect
the Remove local cache data after usage option. If you enable both
settings, the provider's dictation is deleted from the local cache upon
logging out.
If deselected, does not allow users to work in Disconnected mode.
Default value: Selected
Allow DMNE Client
Offline mode option
If selected, enables Offline mode. Dragon does not download users'
profiles from the network, allowing them to work offline.
If deselected, Dragon does not allow client Offline mode.
Default value: Selected
Save user profiles at
automatic logout
If selected, Dragon saves changes to the Master user profile
automatically when Dragon logs off an idle user.
If deselected, Dragon does not save changes to the Master user profile.
Default value: Deselected
Saving the user also
saves local acoustics
If selected, Dragon sends both the acoustic model updates and the
language model updates to the NMC server server.
If deselected, Dragon only sends the language model updates (changes
to words and writing styles related changes) back to the NMC server
server. In this instance, since the acoustic model changes from the client
are not saved, only the updates from the ACO process are incorporated
into the Master user profile.
Default value: Deselected
Access network at
user open/close only
(minimizes network
traffic)
If selected, Dragon integrates changes in the local user cache profile into
the Master user profile only when a user logs out, rather than when the
healthcare provider is dictating.
If deselected, Dragon immediately transfers local changes to the Master
user profile.
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Field Description
Default value: Selected
Ask before breaking
lock on network users
If selected, Dragon allows users the option to break the network lock on a
Master user profile that was previously in use by another user. Network
issues may prevent the network lock from being released.
If deselected, Dragon breaks the network lock on a Master user profile
automatically without prompting the user.
Valid for Dragon clients that connect to Master user profiles location using
a mapped drive or UNC drive. Not applicable to HTTP connections.
Default value: Selected
Set audio levels on
each machine
If selected, Dragon runs the Check your audio settings option from the
Accuracy Center window before a user's first session with a Master user
profile. This includes the volume check and the microphone quality
check. You should select this option if providers dictate on different
computers or in different locations, as the audio setup data can vary
based on differences in the microphone and sound card. There may also
be differences in ambient sound levels at other locations.
When Dragon detects a significant difference between operating
systems, sound cards, microphones, or other hardware, Dragon prompts
you to run Check your audio settingsregardless of whether this option
is enabled.
If deselected, Dragon does not run the Check your audio settings
option automatically.
Default value: Selected
Copy Dragon Medical
Network Edition log to
network
If selected, Dragon copies the Dragon.log file from the local workstation
to the Master user profile location when Dragon synchronizes the local
and Master user profiles. This file contains information that can help
diagnose issues with your Dragon installation.
Note:Dragon does not copy the Dragon.log file when the file reaches the
maximum size in the Disk space reserved for network archive option.
If deselected, Dragon does not copy the log when it synchronizes the
Master and local user profiles.
Default value: Selected
Save profile with
background process
If selected, Dragon uploads dictation session data separately from main
user profile data in the background while the user profile is open. Enabling
this option improves the time it takes to save a user profile and log out of
Dragon.
If deselected, Dragon uploads dictation data and user profile data at the
same time.
Default value: Selected
Restore Defaults Click to restore the default values for this tab.
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Field Description
Data section
Store correction in
archive
If selected, Dragon stores a list of corrections that the Acoustic and
Language Model Optimizer uses in a local archive.
If deselected, Dragon does not store the list of corrections. Dragon may
display a message stating there is not enough data for the Acoustic Model
Optimizer to process.
Default value: Selected.
_ (minutes) archive
size
Number minutes of information Dragon stores in the archive.
Default value: 180
MB disk space
reserved for playback
Amount of disk space reserved for dictation data overflow from users'
RAM. If you do not want to keep any dictation to conserve disk space, set
this to 0 MB.
Default value: 100
Create usability log
If selected, Dragon creates a log file (DgnUsability.log) that contains
all menu commands, toolbar buttons, and voice commands users use
during a dictation session.
Log file location:
Dragon Professional, Dragon Law Enforcement:
C:\Documents and Settings\<username>\Application
Data\Nuance\NaturallySpeaking15
Dragon Medical Network Edition:
C:\Documents and Settings\<username>\Application
Data\Nuance\NaturallySpeaking12
If deselected, Dragon does not create a usability log.
Default value: Deselected
Remove local cache
data after usage
If selected, Dragon deletes the contents of the local cache when a user
logs out.
Caution: You should deselect this option if you choose to enable
Disconnected mode in the Master user profile section. If you enable
both settings, the provider's dictation is deleted from the local cache upon
logging out.
If deselected, Dragon does not delete the local cache contents.
Default value: Deselected
Conserve server
archive size
If selected, Dragon does not copy Dragon Recorded Audio (.DRA) files to
the Master user profile location during local cache user profile and Master
user profile synchronization. You may select this option if your network
speed decreases, as .DRA files can be large.
If deselected, Dragon integrates the local .DRA files with the Master user
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Field Description
profile when synchronizing with the local cache. This makes the .DRA
files available for profile optimization, which increases dictation accuracy.
When the maximum archive size is reached, Dragon no longer copies the
.DRA files to the Master user profile location. You set the archive size in
the _ (minutes) archive size field above.
Default value: Deselected
Restore Defaults Click to restore the default values for this tab.
Site—Master User Profile Directory Settings dialog box
To open this dialog box, on the Site—Dragon Medical Network Edition tab, Master user profile section,
click the Configure button next to the Master user profile directories field.
Field Description
General tab
Name Master user profile location name that appears in the Dragon client.
DMNE Version 1.x
Speech Profile
Location
Location of the version 10.5 Master user profiles on a workstation. For
use with Dragon Medical Network Edition 1.0 (SP3 or earlier).
The location can be a mapped drive, a UNC location, or a web server
URL (http:// or https:// for a secure web server).
Formats:
l
Mapped network drive—<drive letter>:\<folder name>.
For example, Y:\Profiles.
l
UNC Path—\\servername\sharename\path\filename.
For example, \\MyServer\Profiles
l
HTTP—http://myserver.com/webDAV.
For example, http://Profiles/MasterUserProfilesDir
l
HTTPS—The format is: https://myserver.com/WebDAV.
For example, https://Profiles/UserProfilesDir
DMNE Version 2.0 (or
higher) Speech Profile
Location
Location of the version 12 Master user profiles on a workstation. For use
with Dragon Medical Network Edition 2.0 or higher.
The location can be a mapped drive, a UNC location, or a web server
URL (http:// or https:// for a secure web server).
Formats:
l
Mapped network drive—Use this format: <drive
letter>:\<folder name>.
For example, Y:\Profiles.
l
UNC Path—Use this format:
\\servername\sharename\path\filename.
For example, \\MyServer\Profiles
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Field Description
l
HTTP—Use this format: http://myserver.com/webDAV.
For example, http://Profiles/MasterUserProfilesDir
l
HTTPS—The format is: https://myserver.com/WebDAV.
For example, https://Profiles/UserProfilesDir
Speech Node
Collection
Speech node collection for the Master user profile location.
DMNE v1.x (UNC) UNC path for the Speech Node Collection for a DMNE version 10.5 user
profile.
DMNE v2.0 or higher
(UNC)
UNC path for the Speech Node Collection for a DMNE version 12 user
profile.
HTTP Settings tab
Default User
Password
Default username and password for the HTTP server. Not a local login.
Format: Domain name\login name.
Example: Nuance\JWyman
Prompt for user and
password
If selected, Dragon prompts users for a username and password when
they connect to the HTTP server.
If deselected, Dragon does not prompt users to log in when they connect
to the HTTP server.
Default value: Deselected
Authentication Type
Type of authentication used on the HTTP server.
The options are:
l Basic—Server is configured for Basic authentication, where
the username and password are passed over the network as
clear text.
l Digest—Server is configured for Digest authentication, where
the passwords are never transmitted across the Internet in
unencrypted form.
Note: For security reasons, be sure that anonymous logins are disabled
on the HTTP or HTTPS server.
Use Proxy Server Select if Dragon computers connect to an HTTP server through a proxy
server.
Type
Type of firewall the HTTP server uses.
The options are:
l HTTP —For a proxy server specializing in HTML (web page)
transactions.
l Tunnel—For client computers using tunneling software to
connect to the server.
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Field Description
l Socks 4—For a SOCKS4 protocol that relays TCP sessions at
a firewall host to allow application users transparent access
across the firewall. SOCKS4 does not support authentication,
UDP proxy. SOCKS4 clients require full Domain Name Service
(DNS).
l Socks 5—For a SOCKS 5 protocol that relays TCP sessions
at a firewall host to allow NMC server users transparent access
across the firewall. SOCKS 5 supports multiple authentication
methods. SOCKS 5 clients use the SOCKS 5 server to perform
the Domain Name Service (DNS) lookup.
Server
Server name provided by your server administrator.
Port Port number for connecting to the proxy server or firewall.
User
Username for the proxy server or firewall.
Password
Password for the proxy server or firewall.
Firewall Data
Authentication string provided by your NMC server administrator.
Follow redirects
Determines how Dragon handles redirects if you are storing the Master
user profiles on a server that redirects incoming connections to another
location.
The options are:
l Never—Never follow redirects; ignores them.
l Always—Always follow redirects.
l Same Scheme Only—Only permit redirects that use the same
scheme as the client request.
Recommended value: Always or Same Scheme Only
Lock timeout
Number of seconds the server should wait before breaking the lock on
any the Master user profiles for the current provider.
Set to 0 to use the server default setting.
Set to a non-zero number to override the server default setting.
Note: Setting to 256 or higher causes issues with Dragon clients from
Service Pack 6 or earlier. Older Dragon clients only accept a value less
than 255.
Connection timeout
Number of seconds before the server closes the connection to the
Dragon client either when the connection is idle or after the connection
has been open for that duration.
Note: Setting to 256 or higher will cause issues with Dragon clients from
Service Pack 6 or earlier. Older Dragon clients only accept a value less
than 255.
Timeout of inactive
If selected, Dragon logs out a user that has been idle for the time set in
the Connection timeout option.
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Field Description
If deselected, Dragon logs out a user after the Connection timeout is
reached, regardless of whether the user has been idle.
Default value: Deselected
SSL Settings
Certificate store type
Certificate store type for the client certificate on the local machine.
The options are:
l User store (default)—Choose if the certificate store is a
certificate store owned by the current user. For Java, choose if
the certificate store is the name of a JKS (Java Key Store) file.
If the provider is OpenSSL, choose if the certificate store is a
file that contains the PEM encoded certificate and private key.
l Machine store—Choose if the certificate store is a machine
store (not available in Java or when provider is OpenSSL).
l PFX file—Choose if the certificate store is the name of a
Private Key Server or PFX (PKCS12) file containing
certificates. If the provider is OpenSSL, the file may contain
only one certificate and private key. If you select PFX file for
the Certificate Store Type, for the Certificate Store select
Other and enter the name of the file in the associated text box
below it.
l PFX Blob—Choose if the certificate store is a string (binary or
base64 encoded) representing a certificate store in PFX
(PKCS12) format. If you select PFX Blob for the Certificate
Store Type, for the Certificate Store select Other and enter
the binary contents of a PFX file (for example, the PKCS12) in
the associated text box below it.
l PEM Key—Choose if the certificate store is a string or file
name that contains a Privacy Enhanced Mail (PEM) encoded
certificate and private key. This store type is currently not
supported in Java.
Certificate store
Name of the certificate store for the client certificate on the local
machine.
The options are:
l MY—A certificate store holding personal certificates with
associated private keys.
l CA—A certificate store holding Certificate Authority (CA)
certificates.
l ROOT—A certificate store holding ROOT certificates.
l SPC—A certificate store holding Software Publisher Certificate
(SPC) certificates.
Certificate store
password
Password for the certificate store on the local machine.
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Field Description
Use general
SSL protocols
If selected, enables the supported security protocols on the HTTPS
server.
The options are:
l TLS1.2—Version 1.2 of the Transport Layer Security (TLS)
protocol.
l TLS1.1—Version 1.1 of the Transport Layer Security (TLS)
protocol.
l TLS1—Version 1 of the Transport Layer Security (TLS)
protocol.
l SSL3—Version 3 of the Secure Sockets Layer (SSL) protocol.
l SSL2—Version 2 of the Secure Sockets Layer (SSL) protocol.
l PCT1—Version 1 of the Private Communications Transport
(PCT) protocol.
Default value: none
Use Open SSL Choose if the HTTPS server uses OpenSSL as a Certificate Authority.
Cipher list One or more cipher strings, separated by colons, that controls the
ciphers used by SSL.
Certificate authority
file
Name of the file that contains the list of certificate authorities (CAs)
trusted by your application. The file set by this property should contain a
list of CA certificates in PEM format.
CA directory Path to a directory that contains CA certificates. The path should point to a
directory on the server machine that contains CA certificates in PEM
format.
Site—Work Types tab
Applies to: Nuance Clinician only
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Group Details page
The following sections describe the fields on the Group Details page tabs.
To access this page, see “Viewing groups” on page 46.
Group Details—Details tab
The following table describes the fields on the Details tab.
Field Description
Group name Name for this group.
Organization Prepopulated with the name of your organization. This field is read-only.
Sites Site to which the group belongs.
Role
Role to which all users in this group are assigned.
Typically, users in groups with the NMC Administrator role require access to the
NMC console to manage products and objects. These users do not dictate. Users
in all other groups require access to a client to dictate, but do not require access to
the NMC console.
Privileges
Privileges that all users in this group are assigned.
Select and deselect the appropriate privileges, or click one of the following:
l Select all to select all privileges
l Clear all to deselect all privileges
For more detailed information on privileges, see “Privileges reference” on page 199.
Group Details—Members tab
The following table describes the columns on the Members tab.
For information on managing your group members, see “Managing groups” on page 49.
Field Description
Last name User's last name.
First name User's first name.
Location User's location.
Department User's department.
Add/Remove Click to add or remove user accounts from this group.
Group Details—Security tab
The following table describes the columns on the Security tab.
For information on managing your group privileges, see “Configuring group security” on page 49.
For more detailed information on privileges, see “Privileges reference” on page 199.
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Field Description
Grant Grant assigned to this group.
Principle Principle assigned to this group.
Group Details—Grants tab
The following table describes the columns on the Grants tab.
For information on managing your group grants, see “Configuring group security” on page 49
Field Description
Grant Grant assigned to this group.
Object Organization to which this group is assigned.
Group Details—Network Edition US tab
Applies to: Dragon Medical Network Edition only
Group Details—Dragon Medical Advisor tab
Applies to: Dragon Medical One with Dragon Medical Advisor only
Group Details—Dragon Professional tab
Applies to: Dragon Professional only
The following table describes the fields on the Dragon Professional tab.
Field Description
Administrative Settings section
Disable the
use of
advanced
scripting
commands
If selected, prevents users from creating or editing scripting custom commands.
Users can still run the commands, however.
If deselected, allows users to create and edit scripting commands.
Default value: Deselected
Create BM-IV
profiles by
default
If selected, all user profiles created use BestMatch IV acoustic models by
default.
If deselected, users can choose a different acoustic model when they create
their user profiles.
Default value: Deselected
Commands section
Enable
mouse
motion
commands
If selected, enables mouse motion commands, such as "Move Mouse Left".
If deselected, mouse motion commands are disabled.
Note: If you do not require mouse movement by voice, Nuance
recommends deselecting this option to improve Dragon's
performance.
Default value: Selected
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Field Description
Mouse
movement
Click to select mouse movement speed. The default value is 2.
Enable HTML
support
If selected, allows Dragon to work with Internet Explorer and Chrome. You must
select this option to use web browser commands when the Dragon Web
Extension is installed.
If deselected and the Dragon Web Extension is installed, you cannot select web
page elements by voice or dictate directly in web page fields.
Default value: Selected
Enable
commands in
HTML
windows
If selected, enables commands for use with Internet Explorer and Chrome. You
must select this option to use voice commands in some Microsoft Outlook dialog
boxes when you create or edit messages in HTML format. These dialog boxes
appear with the Internet Explorer symbol in the left corner of the window header.
If deselected, disables some Internet Explorer and Chrome commands, and
voice commands in some Microsoft Outlook dialog boxes.
Default value: Selected
Enable
automatically
select first
field
If selected, Dragon places the cursor in the first form field automatically when
you dictate in an application with form fields.
If deselected, you must place your cursor in the first form field manually when
you dictate in form fields.
Default value: Selected
Require
"Click" to
select
hyperlinks in
HTML
windows
If selected, Dragon requires that you say "Click" before saying the link text to
click in HTML windows, such as web browsers. For example, "Click Contact
Us". This option prevents Dragon from clicking links unintentionally during
dictation.
If deselected, you can just say the link text to click. For example, "Contact Us".
Default value: Selected
Require
"Click" to
select menus
If selected, Dragon requires that you say "Click" before saying the drop-down
menu or right-click menu to click. For example, "Click View". This option
prevents Dragon from clicking menus unintentionally during dictation.
If deselected, you can just say the menu to click. For example, "View".
Default value: Selected
Require
"Click" to
select
buttons and
other controls
If selected, Dragon requires that you say "Click" before saying the button name
or other control to click. For example, "Click OK". This option prevents Dragon
from clicking menus unintentionally during dictation.
If deselected, you can just say the button or control to click. For example, "OK".
Default value: Selected
Enable
recognition
mode
If selected, enables you to switch recognition modes by voice. For example, you
can say "Start Dictation Mode" or "Dictation Mode On".
If deselected, you must switch recognition modes using the DragonBar.
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Field Description
switching
commands
Default value: Selected
Enable web
search
commands
If selected, enables Web searching commands that are based on natural
speech. For example, "Search the web for weather in Seattle".
If deselected, disables web searching commands.
Default value: Selected
Enable
desktop
search
commands
If selected, enables Desktop searching commands that are based on natural
speech. For example, "Search Computer for time sheets".
If deselected, disables Desktop searching commands.
Default value: Selected
Enable email
and calendar
commands
If selected, enables Microsoft Outlook commands that are based on natural
speech. These commands allow you to create email, appointments, meetings,
and tasks. For example, "Create appointment about dental appointment".
If deselected, disables the natural-language Email and Calendar commands.
Default value: Selected
Enable cut
shortcut
commands
If selected, enables the Cut shortcut command. Use this option to cut text by
simply saying "Cut <xyz>".
If deselected, you must first select the text and then say "Cut That".
Default value: Deselected
Enable delete
shortcut
commands
If selected, enables the Delete shortcut command. Use this option to delete text
by simply saying "Delete <xyz>".
If deselected, you must first select the text and then say "Delete That".
Default value: Selected
Enable copy
shortcut
commands
If selected, enables the Copy shortcut command. Use this option to copy text by
simply saying "Copy <xyz>".
If deselected, you must first select the text and then say "Copy That".
Default value: Selected
Left variable
delimiter
Right variable
delimited
Determines the delimiters used to indicate variable fields in Auto-Text
commands. You can specify delimiters up to five characters long. You cannot
specify the same value for each delimiter.
Note: If you change the default delimiters, Dragon uses the new
delimiters for Auto-Text commands, but ignores variables in square
brackets when you use the Accept Defaults and Clear Variable
Delimiters commands.
Default values: left bracket ([) and right bracket (])
Enable
Natural
If selected, enables Natural Language Commands. This feature requires an
additional 8MB of memory.
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Field Description
Language
commands
If deselected, disables Natural Language Commands. You'll need to use
specific Dragon commands instead. For example, instead of "Save Changes",
you must say "Click File", and then "Click Save".
Default value: Selected
Enable
Natural
Language
commands—
Word
Enable
Natural
Language
commands—
Excel
Enable
Natural
Language
commands—
Powerpoint
Enable
Natural
Language
commands—
Word Perfect
If selected, enables natural language commands in these applications.
If deselected, disables natural language commands.
Default value: Selected
Restore
Defaults
Click to restore the default values for all settings in this section.
Auto-formatting section
Abbreviate
common
English
(imperial)
units of
measure
If selected, automatically inserts abbreviations for imperial units of measure. For
example, "mm" for "millimeter".
If deselected, does not insert abbreviations for imperial units of measure.
Default value: Selected
Abbreviate
titles
If selected, Dragon inserts abbreviated version of titles in Dragon's abbreviated
titles list automatically. For example, "Mr." for "Mister".
If deselected, Dragon does not abbreviate titles automatically.
Default value: Selected
Allow pauses
in formatted
phrases
If selected, enables automatic number and phrase formatting when you pause
while saying them.
If deselected, automatic number and phrase formatting may not take effect if you
pause.
Default value: Selected
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Field Description
Automatically
add commas
and periods
(full stops)
If selected, Dragon adds commas and periods automatically where appropriate
without requiring you to say the punctuation. Using this option depends on
pauses in speech where you would normally pause during conversational
speech.
If deselected, Dragon you must dictate periods and commas by saying "Period"
and "Comma".
Default value: Deselected
Caps Lock
key overrides
capitalization
commands
If selected, allows you to use the Caps Lock key instead of the following
commands:
l "Cap <word>", "No Caps <word>"
l "Caps On", "No Caps On"
l "Caps Off", "No Caps Off"
l "All Caps <word>", "No Caps <word>"
l "All Caps On", "All Caps Off"
If deselected, you must use Dragon's capitalization commands.
Default value: Deselected
Expand
common
English
contractions
If selected, Dragon expands spoken contractions. For example, if you say
"Don't cross the street", Dragon writes "Do not cross the street".
When contractions are ambiguous, Dragon always expands the contraction,
regardless of this setting. For example, if you say "It's always", you might mean
"It is always" or "It has always".
If deselected, Dragon does not expand contractions automatically.
Default value: Deselected
Format ISO
currency
codes
If selected, Dragon displays currency amounts with the International Standards
Organization currency symbol corresponding to the region and language set for
your Windows operating system or, if different, for your user profile. For
example, when your region is set to United States and you say "ten dollars",
Dragon writes "USD10".
If deselected, Dragon does not format currency amounts with ISO standards
automatically.
Default value: Deselected
Format other
numbers
If selected, Dragon formats all other numbers automatically, such as negative
numbers, fractions, and decimals. For example, "-1" for "negative one".
If deselected, you must dictate the appropriate punctuation.
Default value: Selected
Format phone
numbers
If selected and your user profile region setting is United States or Canada,
Dragon formats North American telephone numbers automatically when you say
a sequence of seven or ten numbers. For example, when you say "7815551212",
Dragon writes "781-555-1212".
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Field Description
Dragon cannot automatically format phone numbers with letters, such as
"1800EXAMPLE". In addition, Dragon cannot format US phone numbers
automatically when your user profile region setting is UK.
If your user profile region setting is UK, Dragon formats UK telephone numbers
automatically.
If deselected, Dragon does not format phone numbers automatically.
Default value: Selected
Format prices
If selected, Dragon formats prices and currencies with the appropriate currency
symbol. For example, when you say "ten dollars", Dragon writes "$10".
Supported currencies are USD ($, US$), CAD (C$), EUR (€), JPY (¥), GBP (£),
CHF (F).
Dictating currency with Dragon is dependent on your currency settings in the
Windows Control Panel. If you are using a different region and language in your
user profile than in the Control Panel, Dragon uses the settings in your user
profile.
If deselected, Dragon does not format currency automatically.
Default value: Selected
Format street
addresses
If selected, enables postal address formatting. For example, if you say "49
orchard lane boston massachusetts oh two four four six," Dragon enters "49
Orchard Lane, Boston, MA 02446."
Some addresses can be hard for Dragon to interpret. For example, Dragon could
interpret "Two Hundred Forty Fifth Street" as 245th Street, 200 45th Street, or
240 5th Street. In this case, Dragon uses context to determine what you meant.
Sometimes, using the word "and" can help. For example, saying "Two Hundred
And Forty Fifth Street" eliminates 200 45th Street as a possibility.
If your user profile region setting is UK or Canada: This option also enables
formatting for UK postcodes and Canadian postal codes.
If your user profile region setting is United States: You can enable UK
postcodes and Canadian postal codes from the UK and Canadian postcodes
option in this dialog box.
If deselected, Dragon does not format street addresses automatically.
Default value: Selected
Format times
If selected, Dragon formats times using standard or military time formats. For
example, if you say "Six Thirty PM", Dragon writes "6:30 PM". If you say
"sixteen hundred hours", Dragon writes "1600 hrs".
If deselected, Dragon does not format times automatically.
Default value: Selected
Format web
and e-mail
addresses
If selected, enables Web address and email address formatting. This allows you
to dictate the addresses as you would normally say them. For example, if you
say "jane dot smith at my adventure travel dot com" Dragon types
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Field Description
"Jane.Smith@myadventuretravel.com."
If deselected, Dragon does not format web and email addresses automatically.
Default value: Selected
Insert two
spaces after
period (full
stop)
If selected, Dragon adds two spaces at the end of sentences automatically.
If deselected, Dragon adds only one space.
Default value: Deselected
"million"
instead of
".000.000"
If selected, Dragon writes the word "million" instead of 1,000,000 when you
dictate round numbers in the millions.
If deselected, Dragon writes 1,000,000.
Default value: Selected
Format US
Social
Security
Numbers
If selected, Dragon formats US social security numbers automatically when you
say a sequence of nine numbers. For example, when you say "123456789",
Dragon writes "123-456-789".
If deselected, you must dictate hyphens between the numbers by saying
"Hyphen".
Default value: Deselected
Format UK
and Canadian
postcodes
If selected, Dragon formats UK postcodes and Canadian postal codes
automatically. For example, if you say "W Two Four R J", Dragon writes "W2
4RJ".
If deselected, Dragon does not format UK and Canadian postcodes
automatically.
Default value: Deselected
Date format
If selected, Dragon formats dates automatically when you dictate the month,
day, and year. Use the Dates as Spoken drop-down list to select your date
format.
Formatting dates with Dragon is dependent on your date settings in the Windows
Control Panel. If you are using a different region and language in your user profile
than in the Control Panel, Dragon uses the settings in your user profile.
If deselected, Dragon does not format dates automatically.
Default value: Selected
Numbers, if
greater than
or equal to
If selected, Dragon formats numbers:
l As numerals when they are greater than or equal to the value in the
drop-down list. For example, "5" when you say "five".
l As words when they are less than or equal to the value. For example,
"five" when you say "five".
You must select a value from the drop-down list.
If deselected, Dragon does not format numbers automatically.
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Field Description
Default value: Selected, with value 10
Miscellaneous Group Settings section
Put the
microphone
to sleep after
n minutes of
silence
Number of minutes after which Dragon stops the microphone from listening and
puts it into Sleep mode. This setting is also referred to as the Sleep Timer.
Specify a value between 5 and 120 minutes.
Default value: 5
Note: Nuance does not recommend a value greater than 10, as
Dragon can misrecognize ambient noise as speech.
Have the
microphone
on but asleep
when the
user profile
opens
If selected, the microphone is in Sleep mode when Dragon starts. You can then turn
on the microphone by saying "Wake Up" or "Listen to Me". This is helpful if you are
using Dragon hands-free.
If deselected, the microphone is turned off when Dragon starts.
Default value: Deselected
PowerMic section
Applies to: Dragon desktop products only
There are two tabs in this section:
l Global—Click to assign actions to PowerMic buttons when you're dictating in all
applications other than the Dictation Box.
l Dictation Box—Click to assign actions to PowerMic buttons when you're dictating in the
Dictation Box.
The following table describes the default actions assigned to each PowerMic button. You can
select a different action from the list for each button. The actions that you select here determine
the default settings for Dragon client users. If necessary, users can change their default settings.
When users click the Restore Defaults button on the PowerMic page in the Dragon client, their
settings are restored to the options you determine in this section.
To restore the default values for these settings in the NMC console, click Restore Defaults. You
must click Restore Defaults on both the Global tab and the Dictation Box tab to restore all
PowerMic default settings.
For more information, see “Changing group product settings” on page 50.
Global tab Dictation Box tab
Transcribe Default action: Show
Dictation Box
Transcribe Default action:
Transfer text
Tab Backward Default action: Tab
backward
Tab Backward Default action: Tab
backward
Tab Forward Default action: Tab
forward
Tab Forward Default action: Tab
forward
Dictate Default action: Press-
to-talk
Dictate Default action:
Press-to-talk
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Rewind Default action:
Previous field
Rewind Default action:
Previous field
Fast Forward Default action: Next
field
Fast Forward Default action:
Next field
Stop/Play Default action: Accept
defaults
Stop/Play Default action:
Accept defaults
Custom Left Default action: Force
command recognition
Custom Left Default action:
Press Cancel
button
Enter/Select
Default action: Dragon
Professional—None
Dragon Law
Enforcement—None
Dragon Medical
Network Edition—
Transfer text
Enter/Select
Default action:
Dragon
Professional—None
Dragon Law
Enforcement-None
Dragon Medical
Network Edition—
Hidden Mode on/off
Custom Right Default action: Force
dictation recognition
Custom Right Default action: Force
dictation recognition
Additional PowerMic Options
Applies to: Dragon desktop products only
To configure additional PowerMic options, click the Additional... button. The following table
describes the additional options available.
Option Description
Mouse Action
If selected, enables the actions shown for each button listed.
You cannot change the default actions; you can only enable or
disable them.
If deselected, disables the actions shown for each button.
Default value: Enabled for each button
Enable Touchpad Swipe
If selected, you can use the PowerMic Track-Point button
(PowerMic II) or the Touchpad button (PowerMic III) to move
your cursor.
If deselected, you must use your mouse to move your cursor.
Default value: Enabled
Restore Defaults Click to restore the default values for all settings in this dialog
box.
Hot Keys section
Applies to: Dragon desktop products only
For information on specifying hot key values, see “To change Hot Key settings:” on page 51.
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Microphone on/off Turns Dragon's microphone on and off.
Default value: Plus key (+) on the numeric keypad
Correction Opens the Correction menu.
Default value: Minus key (-) on the numeric keypad
Note: You cannot open the Correction menu using a hot key
when you are working in Web applications.
Force command recognition Forces Dragon to recognize words as commands rather than
dictation.
Default value: CTRL key
Force dictation recognition Forces Dragon to recognize words as dictation rather than
commands.
Default value: SHIFT key
DragonBar When the DragonBar is minimized in Tray Icon mode,
maximizes the DragonBar to its regular size.
When the DragonBar is maximized, minimizes the DragonBar
to your system tray.
Default value: Asterisk key (*) on the numeric keypad.
(Dragon Professional)
Default value: Ctrl+NumKey* on the numeric keypad. (Dragon
Medical Practice Edition)
Microphone sleep/on Puts Dragon's microphone to sleep and wakes it up.
Default value: Forward slash key (/) on the numeric keypad.
Press-to-talk Allows you to talk to Dragon while you hold down the key.
Dragon stops listening when you release the key.
Default value: none
DictationBox Opens the Dictation Box.
Default value: CTRL + SHIFT + D
Playback Plays back dictation.
Default value: SHIFT key and the minus sign (-) on the
numeric keypad
Fast-forward Fast-forwards playback.
Default value: SHIFT key and the asterisk (*) on the numeric
keypad
Rewind
Rewinds playback.
Default value: SHIFT key and the forward slash key (/) on the
numeric keypad.
Next Field Selects the next variable field in an [[[Undefined variable
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Primary.T&G_AutoText]]].
Default value: CTRL + SHIFT + N
Transfer Text Transfers text from the Unanchored Dictation Box to the
application.
Default value: CTRL + SHIFT + T
Hidden Mode Starts and stops Hidden Mode.
Default value: CTRL + SHIFT + T
Edit Click to edit the default hot key combination.
Restore Defaults Click to restore default values for settings on this page.
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User Account Details page
The following sections describe the fields on the User Account Details page tabs.
To access this page, see “Viewing user accounts” on page 54.
User Account Details—Details tab
The following table describes the fields on the Details tab.
Field Description
Organization Organization to which the user belongs. This field is read-only.
NPI
National Provider Identifier.
Applies to: Medical products only
First name,
Last name,
Middle name
User's first, middle, and last name.
Title User's title.
Login
User's unique login. The login cannot contain any of the following:
l Leading or trailing spaces
l Colons (:)
l Backslashes (\)
l Unicode zero-width space
However, the login can contain umlauts and other extended characters, such as
tildes (~) and circumflexes (^).
If you are using active directory single sign-on authentication, this login must
match the user's Windows login. For more information, see the Nuance
Management Center Server Installation and Configuration Guide.
Change
Password
Click to change the user's password.
Passwords cannot contain leading or trailing spaces. However, passwords can
contain umlauts and other extended characters, such as tildes (~) and
circumflexes (^).
You can leave this field empty if password complexity requirements are not set
and the Do not allow empty passwords system setting is deselected.
Passwords are not required when single sign-on with Central Authentication is
enabled. In this instance, users authenticate their logins to client applications
using a third-party identity provider.
For more information on password requirements, see “Managing password
settings” on page 25.
For more information on system settings, see “System Settings page” on page
181.
Primary email
address
User's primary email address. If you enabled the Email address required for
organization users setting on the “Organization Details page” on page 119, a
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Field Description
valid email address is required for each user.
NHID primary
email address
User's primary NHID email address.
NHID
secondary
email address
User's secondary NHID email address. This field is unavailable if the user has
only a primary NHID email address.
User must
change
password on
next login
If selected, Nuance Management Center prompts this user to change his or her
password when he or she next logs in.
If deselected, this user can continue using his or her password.
Default value: Selected (for new users only)
Department Department to which this user belongs.
Disable
authentication
If selected, prevents this user from logging in to the Dragon client. This is helpful
when users leave your organization.
If deselected, this user can continue logging in to the Dragon client.
Default value: Deselected
Location User's location.
User Account Details—Specialty tab
The following table describes the fields on the Specialty tab.
Field Description
Primary specialty
Primary specialty for your practice.
You can search for a primary specialty by using the
wildcard feature. Begin typing the first three letters in
the field to see matching specialties.
Applies to: Medical products only
Secondary specialty
Secondary specialty for your practice, if applicable.
You can search for a secondary specialty by using
the wildcard feature. Begin typing the first three
letters in the field to see matching specialties.
Applies to: Medical products only
User type
Select an option to indicate this user's type.
User Account Details—Address tab
The following table describes the fields on the Address tab.
Field Description
Address 1, Address 2, Address 3 User's address.
City User's city of residence.
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Field Description
State User's state of residence.
Zip User's postal code.
Country User's country of residence.
User Account Details—Group Memberships tab
The following table describes the fields on the Group Memberships tab.
For information on managing group memberships, see “Managing user accounts” on page 59.
Field Description
Site filter Site to which this user's group is assigned.
User Account Details—Messaging tab
The following table describes the fields on the Messaging tab.
Field Description
Inform me via
email when I
receive NMS
messages
If selected, when Nuance Management Center generates a message, you
receive the message in an email in addition to receiving the messages in the
NMC console.
If deselected, you must view messages in the NMC console.
For more information on Messages, see “Working with messages” on page 91.
Default value: Deselected
Inform me via
SMS when I
receive NMS
messages
If selected, when Nuance Management Center generates a message, you
receive the message in a text on your mobile phone in addition to receiving the
messages in the NMC console.
If deselected, you must view messages in the NMC console.
For more information on Messages, see “Working with messages” on page 91.
Default value: Deselected
Mobile phone Mobile phone number where you want to receive messages by text.
Mobile phone
provider
Mobile phone carrier.
Message
Delivery Type
Determines whether the message body is included in messages you receive. The
options are:
l Include the message body in the delivery (default)—Includes the
entire body of the message in the email or text.
l Simply inform me that I have a message; I will retrieve it myself—
The NMC console informs you that you have a message. You can view
the message in the NMC console. For more information, see “Viewing
messages” on page 91.
User Account Details—Credentials tab
The following table describes the columns on the Credentials tab.
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For information on managing your credentials, see “Configuring user account credentials” on page 62.
Field Description
NTLM tab
Login
If you are using active directory single sign-on
authentication, specify the user's Windows login.
The login cannot contain leading or trailing spaces.
However, the login can contain umlauts and other
extended characters, such as tildes (~) and circumflexes
(^).
For information on creating and configuring user
accounts for single sign-on authentication, see the
Nuance Management Center Server Installation and
Configuration Guide.
Domain name
If you are using active directory single sign-on
authentication, select the domain name from the drop-
down list.
For information on configuring single sign-on
authentication, see the Nuance Management Center
Server Installation and Configuration Guide.
Token tab
Login
If you are using token authentication with Dragon
Medical Server/Dragon Medical One, specify the user's
client login ID.
The login cannot contain leading or trailing spaces.
However, the login can contain umlauts and other
extended characters, such as tildes (~) and circumflexes
(^).
HIM System tab
Login
If you are using HIM reports, specify the user's login.
The login cannot contain leading or trailing spaces.
However, the login can contain umlauts and other
extended characters, such as tildes (~) and circumflexes
(^).
HIM System Name If you are using HIM reports, select the HIM system
name.
eScription Speaker Code If you are using HIM reports, specify the eScription speaker
code.
User Account Details—Network Edition US tab
User Account Details—User Profile tab
The following table describes the columns on the User Profile tab.
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Field Description
Dragon Medical Network Edition
Vocabulary This setting is currently not applicable for Dragon
Medical Network Edition.
Dragon Professional section
Vocabulary This setting is currently not applicable for Dragon
Professional or Dragon Law Enforcement.
Dragon Medical Server
Reset speech recognition user profile
If selected, the NMC server resets the user profile for
this user account the next time a session is created for
this user. You may need to reset a user profile if it has
become corrupted or unusable. Once reset, the NMC
server deselects this check box.
If deselected, the NMC server does not reset the user
profile for this user.
Last reset on Date this user account was last reset.
User Account Details—Dragon Professional tab
Applies to: Dragon Professional only
The following table describes the columns on the Dragon Professional tab.
Field Description
User Account Options section
For field descriptions for this section, see Options dialog box—Commands page in the Dragon
Help.
If you choose to customize these settings, the Personal radio button becomes selected
automatically. To use the settings specified for your group, select the Group radio button.
These options are set to Group by default.
Auto-formatting section
Use Group Rules
If enabled, click to use the auto-formatting options
specified for your group rather then selecting your own
options.
If disabled, you can customize the auto-formatting options
for your own user profile.
Customize Rules
If enabled, click to customize the auto-formatting options
for your own user account.
If disabled, the auto-formatting options your Dragon
system administrator selected for your group are in effect.
For descriptions for the remaining fields in this section, see Auto-Formatting dialog box in the
Dragon Help.
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Field Description
Miscellaneous User Settings section
If you choose to customize these settings, the Personal radio button becomes selected
automatically. To use the setting specified for your group, select the Group radio button.
Put the microphone to sleep after n
minutes of silence
Number of minutes after which Dragon's microphone goes
to sleep when Dragon doesn't hear anything.
Default value: none
Have the microphone on but asleep
when the user profile opens
If selected, Dragon's microphone is asleep when users log
in to the Dragon client and their user profile loads. They
can then say "Wake Up" to wake up Dragon and begin
dictating or saying other commands.
If deselected, Dragon's microphone is off when users log
in to the Dragon client and their user profile loads.
Default value: Selected (group value)
PowerMic Settings (read only)
You configure PowerMic settings at the group level. You cannot edit PowerMic settings for user
accounts.
Hot Keys Settings (read only)
You configure hot key settings at the group level. You cannot edit hot key settings for user accounts.
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Report pages
The following sections describe the search criteria and columns for the reports available on the Reports
ribbon.
License Use report
Search criteria
Criteria Description
Organization
Organization or company
name. Select only one.
Site Site name. Select a specific
site, or All.
Group Group name. Select a specific
group, or All.
Partner Partner name, if applicable.
Select a specific partner, or All
Partners.
License Type Type of license issued to your
organization. Select only one.
Start date/time Start date and time in the range
for which to include report data.
Edit the date and time
manually, or click in the field to
open the calendar and select a
date and time.
End date/time End date and time in the range for
which to include report data. Edit
the date and time manually, or
click in the field to open the
calendar and select a date and
time.
Report columns
Column Description
Login User login.
Last Name User's last name.
First Name User's first name.
Partner Name Partner name, if applicable.
License Type License type, such as NMC
Administrator.
Last Login Date and time the user last
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Column Description
logged in to the NMC console
or client application.
Days Since Last Login Number of days since the
user's last login to the NMC
console or client application.
Total Login Count Total number of times the user
logged in to the NMC console or
client application between the date
range specified.
Client Version report
Search criteria
Criteria Description
Organization Organization or company
name. Select only one.
Product Nuance product.
Login
User login.
Logins can contain umlauts
and other extended
characters, such as tildes (~)
and circumflexes (^).
Start date/time Start date and time in the
range for which to include
report data. Edit the date and
time manually, or click in the
field to open the calendar and
select a date and time.
End date/time End date and time in the
range for which to include
report data. Edit the date and
time manually, or click in the
field to open the calendar and
select a date and time.
Show only most recent entry
If selected, includes results for
the last user login on the client.
If deselected, includes results for
all user logins on the client.
Note: To run the
report, you must
select one of the
following search
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Criteria Description
criteria: an
organization, a user
login, or the Show
only most recent
entry check box.
Default value: Deselected
Report columns
Column Description
Organization Organization or company
name.
NMS Login User's NMS login.
Last Name User's last name.
First Name User's first name.
Date Of Transaction Date the connection to Nuance
Management Center occurred.
Product name Nuance product name, such as
Dragon Medical.
Client Device Name Client device name, if
applicable.
Client Version Version of client application.
Client Build Client build, if applicable.
Operating System Version Operating system name and
version.
Other Other client information, such as
type and version of the internet
browser used to access Nuance
Management Center.
Device Use report
Search criteria
Criteria Description
Organization Organization or company
name. Select only one.
Product Nuance product. Select a
specific product, or All.
Start date/time Start date and time in the range
for which to include report data.
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Criteria Description
Edit the date and time
manually, or click in the field to
open the calendar and select a
date and time.
End date/time End date and time in the range for
which to include report data. Edit
the date and time manually, or
click in the field to open the
calendar and select a date and
time.
Report columns
Column Description
Device Name Device name.
Last Transaction Date the last connection to
Nuance Management Center
occurred.
Days Since Last Transaction Number of days since the
device last connected to
Nuance Management Center.
Total Transaction Count Total number of times the device
has connected to Nuance
Management Center.
Cloud Usage report
Search criteria
Criteria Description
Organization Organization or company
name. Select only one.
Last Name User's last name.
First Name User's first name.
Group by (first)
Filter by which to sort report
results. Data is sorted first by
this filter, then by the second
filter below. Select only one.
Group by (second) Second filter by which to sort
report results. Data is sorted
first by the filter above, then
by this filter. Select only one.
Start Date/Time Start date and time in the
range for which to include
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Criteria Description
report data. Edit the date and
time manually, or click in the
field to open the calendar and
select a date and time.
End Date/Time End date and time in the
range for which to include
report data. Edit the date and
time manually, or click in the
field to open the calendar and
select a date and time.
Partner Partner name, if applicable.
Application Name Nuance product for which to
view usage.
Input Device Device for which to view
usage, if applicable.
Site Site name. Select a specific
site, or All.
Group Group name. Select a
specific group, or All.
Display results in a grid format by Optionally select to view
report results in a grid, then
select a time period for which
to view results.
Display results in a graph format by Optionally select to view report
results in a graph, then select a
time period for which to view
results.
Report columns
Column Description
Organization Organization or company
name.
Partner Partner name, if applicable.
Sessions Total number of dictation
sessions.
Length (minutes) Average dictation session
length, in minutes.
Total Characters Total number of characters
dictated.
Total Auto-texts Total number of auto-text
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Column Description
commands executed.
Auto-text Characters Total number of auto-text
characters inserted with auto-
text commands.
Visible Black Characters Total number of characters
dictated, excluding spaces, tabs,
and new lines.
Professional Usage report
Search criteria
Criteria Description
Organization Organization or company
name. Select only one.
Last Name User's last name.
First Name User's first name.
Group by (first)
Filter by which to sort report
results. Data is sorted first by
this filter, then by the second
filter below. Select only one.
Group by (second) Second filter by which to sort
report results. Data is sorted
first by the filter above, then
by this filter. Select only one.
Start Date/Time Start date and time in the
range for which to include
report data. Edit the date and
time manually, or click in the
field to open the calendar and
select a date and time.
End Date/Time End date and time in the
range for which to include
report data. Edit the date and
time manually, or click in the
field to open the calendar and
select a date and time.
Product Product for which to view
usage. Dragon
NaturallySpeaking is selected
by default.
Site Site name. Select a specific
site, or All.
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Criteria Description
Group Group name. Select a
specific group, or All.
Display results in a grid format by Optionally select to view
report results in a grid, then
select a time period for which
to view results.
Display results in a graph format by Optionally select to view report
results in a graph, then select a
time period for which to view
results.
Report columns
Column Description
Site Site name.
Organization Organization or company
name.
Day Date and time of last usage.
Length (minutes) Total number of minutes of
dictation for this site.
Total Words Total number of words
dictated.
Total Characters Total number of characters
dictated.
Custom Commands
Total number of custom
commands executed during
dictation.
Includes:
l Sample and template
commands in
command sets and in
Tools>Command
Center>Manage
Custom Commands
Dictation Commands
Total number of dictation
commands executed during
dictation.
Includes most commands that
select, format, and correct text:
l Static commands—
Commands that
include the word
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Column Description
"that", such as "Select
That".
l <Action><xyz>
commands—
Commands that
precede the word they
manipulate, such as
"Bold <xyz>".
Navigation/Action Commands
Total number of navigation and
action commands executed
during dictation.
Includes non-dictation
commands:
l Dragon commands
l Windows commands
l Third-party application
(tracking) commands
l User interface and
document navigation
commands
l Text manipulation
commands that are
not dictation
commands
System and Web Commands
Total number of system and
web commands executed
during dictation.
Includes commands with user-
provided context:
l Web search
commands
l Desktop commands
l Email commands
l Facebook and Twitter
commands
Dictation Select/Format Commands (subset)
Total number of select commands
and formatting commands
executed during dictation.
Includes commands that precede
the word they manipulate:
l <Action><xyz>
commands, such as
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Column Description
"Bold <xyz>"
Network Edition Usage report
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Chapter 12: Field descriptions
Auto-text page
The following table describes the fields on the Auto-text page.
To access this page, see “Viewing auto-texts” on page 102.
Auto-text—Details tab
The following table describes the fields on the Details tab.
Field Description
Name Unique auto-text name.
Description Optional auto-text description.
Language Language in which the content of the auto-text appears.
Spoken Phrase Phrase users say to execute the auto-text.
Plain text
If selected, indicates the auto-text content is unformatted.
If deselected, indicates the auto-text content is formatted.
Default value: Deselected
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Command page
The following table describes the fields on the Command page.
To access this page, see “Viewing commands” on page 107.
Command—Details tab
The following table describes the fields on the Details tab.
Field Description
Name Unique command name.
Description Optional command description.
Language Language in which the content of the command appears.
Spoken Phrase Phrase users say to execute the command.
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Word page
The following table describes the fields on the Word page.
To access this page, see “Viewing Words” on page 110
Field Description
Written Form Word, phrase, or other content that Dragon writes when you dictate.
Spoken Form
Spoken form of the word or phrase if it is different from the written form. For
example, Dragon can type "MB" when you dictate the word "megabyte". To do
so, enter megabyte in this field and MB in the Written Form field.
If there is no spoken form, leave this field blank.
Language Language in which the content of the word appears.
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System Settings page
The following sections describe the fields on the System Settings page. You must have the Modify
System Settings grant to view this page.
To access this page, from the NMC menu ( ), select System Settings.
Field Description
General section
Disable
scheduled
NMS Database
backups
If selected, disables regular NMS database backups. You might select this if
you chose to manage backups for your on-premise server yourself. For more
information, see Appendix A: Database backups in the Nuance Management
Center Server Installation and Configuration Guide.
If deselected, enables automatic NMS database backups.
LINQ to SQL
trace output
If selected, the NMC server uses LINQ to SQL technology to send database
messages. The messages are traced so you can monitor them. Nuance
Technical Support may need to look at these messages if you are having an
issue with Nuance Management Center.
If deselected, the NMC server does not use LINQ to SQL technology to send
database messages.
Log file storage Location of the NMC server log files.
Nuance Management Center section
Enable NPI
Lookup
If selected, enables the National Provider ID lookup function.
If deselected, disables the NPI lookup function.
NMC Portal
Base Address
Root of the
NMC console
. For example,
https://<servername>/nmchtml
.
Nuance Management Center uses this address to create the link emailed to
users who click the Forgot Password link.
Speech
Recognition
Product
Determines the marketing brand name that appears in the NMC console for the
Dragon Medical One (DMO) base product. The name you select becomes the
label on a ribbon and a settings page. If you change the default option, you must
log out and log in again to see the new branding. The options are:
l Dragon Medical One (DMO)
l Dragon Medical Direct (DMD)
l Dragon Case and Care (DCC)
l Dragon Professional Anywhere (DPA)
Default value: Dragon Medical One (DMO)
Enable Email
Verification for
Administrators
If selected, requires administrators to verify their primary email address at their
next login. The Primary email address setting on the “User Account Details
page” on page 163 is updated with the email address they provide. If you edit
this field, the administrator must re-verify their email address at next login.
For more information, see “Requiring administrators to verify their email
address” on page 17.
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Field Description
If deselected, does not require administrators to verify their email address.
Verification
Link Expires
After n hours
Applies to: On-premise customers only
If you selected the Enable Email Verification for Administrators option
above, indicates the length of time in hours for which the email verification link
sent to administrators is valid.
Default value: 1 hour
Possible values: 1-72 hours
Verification
Email
Template
Applies to: On-premise customers only
If you selected the Enable Email Verification for Administrators option
above, indicates the location and filename of the verification email template.
Click Browse to locate and select the file.
DMVA
Instructions
Template
Click Browse to upload an HTML file containing the instructions for editing the
Clinical Content Search configuration settings.
Nuance Management Server section
Enable service
call latency
messages
If selected, enables service call latency messages.
If deselected, disables service call latency messages.
Dragon
Professional
hosted
environment
If selected, indicates this system is a Dragon Professional hosted environment.
If deselected, indicates this system is not a Dragon Professional hosted
environment.
Latency
threshold for
messages n
seconds
Number of seconds for the latency threshold for messages.
Default value: 2 seconds
Purge system
data after n
days
Number of days after which system data is purged.
Default value: 90 days
Purge usage
transactions
after n days
Number of days after which usage data is purged.
Default value: 90 days
Purge
converted
usage
transactions
after n days
Number of days after which converted usage transactions are purged.
Default value: 0 days (never purged)
Purge
threshold -
audit events n
years n months
Number of years and days after which audit data is purged.
Default value: 1 year and 1 day
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Field Description
Purge log files
after n days
Number of days after which server log files are purged.
Default value: 45 days
Purge NMS
alerts after n
days
Number of days after which system messages are purged.
Default value: 90 days
Password
Reset - Email
Template
Applies to: On-premise customers only
Indicates the location and file name of the email template used for resetting user
passwords.
Configure NMS
Service
Credentials
Optionally creates a domain, user, and user credentials in the Nuance
Management Center database for the NMS service user. This allows other
Nuance services (for example, Dragon Medical Server) that run under the same
Windows account to make trusted service calls to the NMC server.
Do not allow
empty
passwords
If selected, prevents the creation of new users without passwords. Passwords
are required for users who log in to client applications using their native Nuance
Management Center login and password.
If deselected, allows you to create new users without passwords if password
complexity requirements are not set. Passwords are not required when single
sign-on with Central Authentication is enabled. In this instance, users
authenticate their logins to client applications using a third-party identity
provider. Deselecting this option also prevents users from logging in to Nuance
Management Center using their native Nuance Management Center credentials.
For more information on password requirements, see “Managing password
settings” on page 25.
SMTP section
Enable SMTP
mail
If selected, enables SMTP mail that allows your NMC administrators to receive
system messages from your NMC server. It also allows your NMC
administrators to send messages to other NMC console users.
If deselected, disables SMTP mail and messaging.
Host URL or address of the SMTP host server.
Message Retry
(Days)
Number of days after which the NMC server attempts to re-send a message.
Port Port number to use for SMTP messaging.
Default Sender
Account
Default email address from which to send SMTP messages.
Use SSL
If selected, uses the SSL protocol to encrypt messages transmitted.
If deselected, does not use SSL.
Use Default
Credentials
If selected, uses the default credentials provided to transmit messages.
If deselected, does not use the default credentials.
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Field Description
User name User name for SMTP messaging.
Password Password for the user name above.
Test
connection to
URL or address of the SMTP host server.
Test
connection
from
URL or address of the NMC server.
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Appendix A: Creating user account import files
Creating comma-delimited files for user account
import
To import users using a comma-delimited text file (.csv), include the following fields in a .csv
document, each separated by a comma. The import file must be in one of the following file formats:
l UTF-8
l Unicode
l Unicode Big Endian
Nuance Management Center does not import the file if it is in any other format.
User logins and passwords cannot contain leading or trailing spaces. Nuance Management Center
does not import any users whose logins or passwords contain leading or trailing spaces. Logins and
passwords can contain umlauts and other extended characters, such as tildes (~) and circumflexes
(^).
Field Required? Maximum character length Notes
First name Yes 50
none
Last name Yes 50
none
Login ID Yes 30
Cannot contain leading
or trailing spaces. Can
contain umlauts and
other extended
characters, such as
tildes (~) and
circumflexes (^).
Password No 30
Cannot contain leading
or trailing spaces. Can
contain umlauts and
other extended
characters, such as
tildes (~) and
circumflexes (^).
Group
Membership
Yes None
Can contain one or more
group memberships.
Separate group names with
semi-colons.
If this element is not
present for all users in the
import file, the users are
considered invalid and the
import fails.
Note: If you do not include a password, you must include a comma after the login ID. This tells the
NMC console to expect a blank field.
Example:
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Ana,Moreno,amoreno,pwd124,Radiology;Administration
Kayla,Reilly,kreilly,kbr875,Radiology
Tim,Chan,tchan,tsc819,Scheduling
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Appendix A: Creating user account import files
Creating XML files for user account import
To import more data with your users, create an XML file. If you enabled the Email address required
for organization users setting on the “Organization Details page” on page 119, a valid email address
is required for each user.
You can include any of the following fields in the import file for each user. If the field is not required, you
can omit it from your file.
Field
Require-
d?
Syntax
Char-
acter
length
Notes
First
name
Yes FirstName="First name" 1-50
None
Last
name
Yes LastName="Last name" 1-50
None
Middle
name
No MiddleName="Middle name" 50
max-
imum
None
Prefix No Prefix="Prefix" 10
max-
imum
None
Login ID Yes LoginId="Login" 3-30 Logins
cannot
contain
leading or
trailing
spaces,
colons (:), or
backslashes
(\). Logins
can contain
umlauts and
other
extended
characters,
such as
tildes (~) and
circumflexes
(^).
Nuance
Management
Center does
not import the
user if this
login exists in
any
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Field
Require-
d?
Syntax
Char-
acter
length
Notes
organization.
Pass-
word
Yes Password="Password" 30
max-
imum
Passwords
cannot
contain
leading or
trailing
spaces.
Passwords
can contain
umlauts and
other
extended
characters,
such as
tildes (~) and
circumflexes
(^).
Location No Location="User Location" 50
max-
imum
None
Depart-
ment
No Department="Department" 50
max-
imum
None
Email
address
Depends
on Email
address
required
for
organ-
ization
users
setting on
the
“Organ-
ization
Details
page” on
page 119.
EmailAddress="user@example.com" 50
max-
imum
Must be
unique within
the
organization.
Street
address 1
No Street1="Street address" 60
max-
imum
None
Street No Street2="Street address continued" 60
None
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Appendix A: Creating user account import files
Field
Require-
d?
Syntax
Char-
acter
length
Notes
address 2 max-
imum
Street
address 3
No Street3="Street address continued" 60
max-
imum
None
City No City="City" 40
max-
imum
None
State No State="State" 5
max-
imum
None
Zip code No ZipCode="12345" 20
max-
imum
None
NPICode No NPICode="Code" A valid
integer
from 1 to
2147483-
647
If the NPI
code already
exists for a
user in any
organization,
Nuance
Management
Center does
not import the
user.
Primary
Specialty
No PrimarySpecialty="Specialty" 60
max-
imum
Must be a
valid
specialty
type as seen
in NMC
console
Sec-
ondary
Specialty
No SecondarySpecialty="Specialty" 60
max-
imum
Must be a
valid
specialty
type as seen
in NMC
console
User
Type
No UserType="Type" None
You can only
specify types
that are valid
values for the
User Type
field, such as
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Field
Require-
d?
Syntax
Char-
acter
length
Notes
Nurse.
Your NMC
admin-
istrator’s
privileges
determine the
default user
type. If your
NMC
administrator
does not
specify a
user type and
has only the
Product
Manage
Dragon
Professional
privilege, the
default value
for this field
is User.
Otherwise,
the default
value for this
field is
Physician.
NTLM
Cre-
dential
No <NTLMCre-
dential>Domain\User</NTLMCredential>
80
max-
imum
NTLM
credentials
cannot
contain
leading or
trailing
spaces.
However,
they can
contain
umlauts and
other
extended
characters,
such as
tildes (~) and
circumflexes
(^).
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Appendix A: Creating user account import files
Field
Require-
d?
Syntax
Char-
acter
length
Notes
If the NTLM
credential
exists for
another user
in the same
organization,
Nuance
Management
Center
imports the
user, but not
the NTLM
credential.
Token
Cre-
dential
No <TokenCre-
dential>Login1<\TokenCredential>
80
max-
imum
Token
credentials
cannot
contain
leading or
trailing
spaces.
However,
they can
contain
umlauts and
other
extended
characters,
such as
tildes (~) and
circumflexes
(^).
If the token
credential
exists for
another user
in the same
organization,
Nuance
Management
Center
imports the
user but not
the token
credential.
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Nuance Management Center Administrator Guide
Field
Require-
d?
Syntax
Char-
acter
length
Notes
Group
Mem-
bership
Yes <GroupMembership>Default Site\NMC
Administration</GroupMembership>
None
Can contain one
or more group
memberships. If
a user belongs to
more than one
group, add
additional
<GroupMem-
bership>
elements on
separate lines.
If this element is
not present for all
users in the
import file, the
users are
considered
invalid and the
import fails.
Sample XML import file
<?xml version="1.0" encoding="utf-8"?>
<Users xmlns="http://nuance.com/NAS/UserImport">
<User
FirstName="Laura"
MiddleName="K"
LastName="Herrera"
LoginId="lherrera"
Password="">
<GroupMembership>Default Site\NMC Administration</GroupMembership>
<GroupMembership>Default Site\Radiology</GroupMembership>
<NTLMCredential>Domain\LHerrera</NTLMCredential>
</User>
<User
FirstName="Arthur"
LastName="Li"
LoginId="ali"
Password="li135"
<GroupMembership>Default Site\NMC Administration</GroupMembership>
State="CA"
Department="Finance">
<NTLMCredential>Domain\Arthur.Li</NTLMCredential>
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Appendix A: Creating user account import files
</User>
<User
FirstName="Sophia"
LastName="Huber"
LoginId="shuber"
Location="west wing"
Department="Radiology"
Password="pwd1"
<GroupMembership>Default Site\NMC Administration</GroupMembership>
Street1="500 Oak Ave."
City="Boston"
State="MA"
ZipCode="02108"
NPICode="9856"
PrimarySpecialty="General-Family-Med Peds"
SecondarySpecialty="Pediatric"
UserType="Nurse"
<NTLMCredential>Domain\Sophia.Hubner</NTLMCredential>
<TokenCredential>shuber</TokenCredential>
</User>
</Users>
194
Appendix B: Creating the Forgot Password email template
Creating the Forgot Password email template
Applies to: On-premise customers only
If users forget their NMC console password, they can reset it on the NMC console login screen.
Nuance Management Center sends users an email message with a link to reset their password. The
link is valid for one hour.
To allow NMC console users to reset their password, you must:
l
Ensure you have provided email addresses for all user accounts. Nuance Management
Center sends the reset password link to this email address.
For more information, see “Changing user account details” on page 59.
l
Create the Forgot Password email template.
For more information, see Creating the template below.
l
Upload the template to the NMC console.
For more information, see Uploading the template below.
Creating the template
The Forgot Password email template is an HTML document with the appropriate content and link for
the email message. You can create the HTML document in any HTML editor. Use the following as the
default template:
<html>
<body>
<h1>Nuance Account Reset
</h1>
<p>To complete your account reset, please visit the <a id=""nmsresetpwdlink""
href="""">NMS Account Reset Page</a>
</p>
</body>
</html>
The NMC server replaces the href for nmsresetpwdlink with the correct URL to your Nuance
Management Center Forgot Password page. For example:
<a id="nmsresetpwdlink" href='https://nms-qaa42.nu-
ancehce.com/nmchtml/PasswordResetPage?key=20c17b4a-eea3-4847-86b3-
7e2e8fee9f84'></a>
You can customize the template information as appropriate for your organization.
Uploading the template
1.
Click the NMC menu icon ( ), and then select System Settings.
The System Settings dialog box appears.
2. Expand the Nuance Management Server section.
3.
Click the Browse button next to the Password Reset - Email field.
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The Choose File to Upload dialog box appears.
4. Navigate to the .html file that you created.
5.
Select the file, and then click Open.
The Choose File to Upload dialog box closes.
6. Click Save.
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Privileges reference
Privileges determine the ribbons, menus, and options that users can access in the NMC console. You
assign or unassign privileges to show or hide those options. For more information on assigning
privileges, see “Configuring group security” on page 49.
Core privileges
The following table describes the privileges that become enabled and disabled when you perform a new
Nuance Management Center installation or create a new organization. These base privileges allow you
to manage Nuance Management Center and import licenses. There are no product-specific privileges
included, other than the Product Manage NMS privilege.
Privileges enabled
Privileges
disabled
Manage Organizations Manage
Product
Updates
Manage Sites Manage
Nuance
Healthcare
ID
Applications
Manage Groups Manage
SAS Server
Clusters
Manage Licenses All HIM
Reporting
privileges
Send Message All Product
Manage
privileges,
except
Manage
NMS
View Audit Entries All View
Analytics
privileges
View Reports
Product Manage NMS
License import privileges
When you import a license into an organization, Nuance Management Center grants certain privileges to
all groups that have the NMC Administrator role. The following table describes the privileges granted
when you import license types associated with the products listed.
199
Appendix C: Privileges
Product Privileges enabled
Nuance Management Console l Product
Manage NMS
Dragon Medical Network Edition (Dragon Medical) l Manage
Product
Updates
l Product
Manage
Dragon
Medical
Network
Edition
Dragon Medical Mobile Recorder l Product
Manage
Dragon
Medical Mobile
Recorder
Dragon Medical Recorder l Product
Manage
Dragon
Medical
Recorder
Dragon Medical Speechkit (embedded) l Product
Manage
Dragon
Medical Server
l View Analytics
l View Analytics
Dragon
Medical One
MUSE l Product
Manage CLU
CAC l Product
Manage CLU
CAPD l Product
Manage CLU
CLU Remote Services l Product
Manage CLU
Capture Services l Product
Manage
Capture
Services
Dragon Medical Workflow Edition l Product
Manage
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Nuance Management Center Administrator Guide
Product Privileges enabled
Workflow
Edition
Powerscribe360 l Product
Manage PS360
Dragon Professional, Dragon Legal, Dragon Law Enforcement l Product
Manage
Dragon
Professional
PowerMic Mobile l Product
Manage
PowerMic
Mobile
HIM Reporting l
Product
Manage HIM
Reporting
Dragon Medical Advisor l Product
Manage
Dragon
Medical
Advisor
l View Analytics
l View Analytics
Dragon
Medical
Advisor Usage
and Adoption
Note: The Analytics
privileges are enabled
automatically for all
existing NMC
Administrator groups.
Dragon Medical PowerPack l Product
Manage
Dragon
Medical
PowerPack
Dragon Medical Practice Edition l Product
Manage
Dragon
Medical
Practice
Edition
Dragon Medical Virtual Assistant l Product
Manage
201
Appendix C: Privileges
Product Privileges enabled
Dragon
Medical Virtual
Assistant
Quality and Risk Adjustment l Product
Manage
Quality and
Risk
Adjustment
mPower l Product
Manage
mPower
Clinical Documentation Excellence (CDE) l Product
Manage
Clinical
Documentation
Excellence
Dragon Ambient eXperience
l Product
Manage
Dragon
Ambient
eXperience
PowerConnect Communicator l Product
Manage PS360
Clinical Content Search l Product
Manage
Dragon
Medical Virtual
Assistant
PowerCast l Product Manage
PowerCast
Product Manage privileges
If the Product Manage privilege is enabled for the Administrator group, license types are only visible in
the following locations:
l Organizations>Search Organizations>License type drop-down list
l Licensing>View Licenses>License type drop-down list
l License Summary>License Type column
l Reports>Usage>License Use>License Type drop-down list
l Add User>Licenses popup (on save)>License Types listed (provided there is a license
type to be assigned)
In addition, products are visible in the following locations when the Product Manage privilege is
enabled for the Administrator group:
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Nuance Management Center Administrator Guide
l Reports>Usage>Client Version
l Reports>Usage>Device Usage
l Utilities>View>Server Logs
l Utilities>View>Client Logs
l Utilities>View>Alerts (enabled with NMS Server Log global grant)
The following table describes the NMC console elements that are shown or hidden when you enable
Product Manage privileges.
Product Manage privilege Action
Product Manage NMS
Shows or hides the following:
l User account>Search, Add,
Details, Delete, Import
l User accoun-
t>Diagnostics>Client Logs
l Utilities>View>Client Logs
l Utilities>Messages
This privilege shows or hides the NMC
Administrator and the User role and the
NMC Administration license type.
Product Manage Dragon Medical Network Edition
Shows or hides the following:
l Organization Details>Products
tab>Dragon Medical Network
Edition section
l Site Details>Dragon Medical
Network Edition tab
l Group Details>Network Edition
US tab
l User Account Details>Network
Edition US tab
l User Account Details>User
Profile tab>Dragon Medical
Network Edition section
l User Accounts>User Profile
Management tab>Backup and
Restore buttons
l Utilities>Profile Optimizer
section
l Reports>Dragon Speech Usage
section>Network Edition Usage
report
Also shows (but does not hide) the following:
l Home page>Speech
Recognition section
203
Appendix C: Privileges
Product Manage privilege Action
l Ribbon>Speech Recognition tab
l Utilities>Launch section>Tools
button
Note: This privilege shows or hides the
Dragon Medical Author role and all license
types associated with the Dragon Medical
Network Edition product.
Product Manage Dragon Medical Mobile Recorder
Shows or hides the following:
l Organization Details>Products
tab>Dragon Medical Recorders
and Nuance Clinician (Common)
l Organization Details>Auto-
provisioning>Dragon Medical
Recorder
l Dragon Medical Recorders role
l All license types associated with
Dragon Medical Mobile Recorder
Also shows (but does not hide) the following:
l Organizations
ribbon>HIM Systems section
l Organizations ribbon>System
Detail>Enterprise Speech
tab>Provider Role Mappings
table (EXV and EXT 8.0 SP1-8.3
only)
l Reports>Dictation Information
group
l User Account
Details>Credentials tab>HIM
System tab
l Utilities>Tools
section>Resubmit Dictation
(requires NMS Server logs grant)
Product Manage Nuance Velocity
Shows or hides the following:
l Site Details >Work Types
section
l Speech Recog-
nition>Manage>Templates
section in tree view
l Speech Recognition>Keywords
Product Manage Dragon Medical Recorder
Shows or hides the following:
l Organization Details>Products
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Nuance Management Center Administrator Guide
Product Manage privilege Action
tab>Dragon Medical Recorders
and Nuance Clinician (Common)
l Organization Details>Auto-
provisioning>Dragon Medical
Recorder and Nuance Clinician
Shows (does not hide by itself) the following:
l Organization Details>Products
tab>Dragon Medical Recorders
and Nuance Clinician (Common)
section
l Organization>HIM Systems
section
l Reports>Dictation Information
group (includes Dictation Status,
Dictation and Dictation Client
Organization buttons)
l User Account
Details>Credentials tab>HIM
System tab
l Utilities>Tools
section>Resubmit Dictation
(Requires NMS Server logs grant)
Product Manage Dragon Medical Server
Shows or hides the following:
l Organization Details>Products
tab>Dragon Medical Server
section
l Organization Details>Product-
s>Dragon Medical Virtual
Assistant
l Organization Details>Auto-
provisioning tab>Dragon
Medical Server section
l Organization Details>Auto-
provisioning tab>Dragon
Medical Virtual Assistant
l Reports>Dragon Speech Usage
section>Cloud Usage report
l Ribbon>Dragon Medical One tab
l Speech Recog-
nition>Commands section>all
buttons other than the Manage
button
Also shows (but does not hide) the following:
l Home>Speech Recognition
205
Appendix C: Privileges
Product Manage privilege Action
section
l Speech Recognition ribbon
l Reports>Dragon Speech Usage
section
l Utilities>Launch group>Tools
button
This privilege shows or hides the Speech
recognition user role and all license types
associated with the Dragon Medical and the
Search ICD 10 products.
Product Manage CLU
Shows or hides the following:
l Organization Details>Auto-
provisioning>MUSE section
l Organization Details>Auto-
provisioning>CAPD section
l Organization Details>Auto-
provisioning>CAC section
For DMA filters, Clinical Decision Support
Content Pack is the content that will be
delivered with the ED Guidance License.
This privilege shows or hides all license
types associated with the MUSE, CAC,
CAPD, CLU Remote Services products.
Product Manage Capture Services
Shows or hides the following:
l Organization Details>Auto-pro-
visioning>Capture Services
section
This privilege shows or hides all license
types associated with the Capture Services
product.
Product Manage Workflow Edition
Shows (but does not hide) the following:
l Organizations
ribbon>HIM Systems section
This privilege shows or hides all license
types associated with the Dragon Medical
Workflow Edition product.
Product Manage PS360
Shows or hides the following:
l Organization Details>Products
tab>PS360 Mobile
This privilege shows or hides all license
types associated with the PS360 and
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Nuance Management Center Administrator Guide
Product Manage privilege Action
PowerConnect Communicator Product.
Product Manage Dragon Professional
Shows or hides the following:
l Organization Details>Products
tab>Dragon Professional section
l Site Details>Dragon
Professional tab
l Group Details>Dragon
Professional tab
l User Account
Details>Dragon Professional tab
l User Account Details>User
Profile tab>Dragon Professional
section
l Reports>Dragon Speech Usage
section>Professional Usage
icon (hidden if Product Manage
Dragon Medical Network Edition
privilege is enabled)
Also shows (but does not hide) the following:
l Home page>Speech
Recognition section
l Speech Recognition ribbon
l Utilities>Launch group>Tools
button
The privilege shows or hides all license
types associated with the Dragon Naturally
Speaking product.
Product Manage PowerMic Mobile
Shows or hides the following:
l Organization Details>Auto-pro-
visioning>PowerMic Mobile
l
Organization Details>Auto-pro-
visioning>PowerMic Virtual
Adaptor
Product Manage HIM Reporting
Shows or hides the following:
l HIM Reports ribbon
l HIM Report Administration
ribbon
l Reports>Dragon Medical
Advisor section
This privilege shows or hides the Reporting
role.
207
Appendix C: Privileges
Product Manage privilege Action
Product Manage Dragon Medical Advisor
Shows or hides the following:
l Organization Details>Products
tab>Dragon Medical Advisor
section
l Group Details>Dragon Medical
Advisor tab
l Speech Recognition>Dragon
Medical Advisor group>Manage
Advice Filters button
This privilege shows or hides all license
types associated with the Dragon Medical
Advisor product.
Product Manage Dragon Medical Virtual Assistant
While Auto-provisioning is supported for this
product, it is disabled by default when you
import the Dragon Medical Virtual Assistant
license.
Shows or hides the following:
l Organization Details>Products
tab>Dragon Medical Virtual
Assistant
l
Organization Details>Auto-
Provisioning>Dragon Medical
Virtual Assistant>Auto-
Provisioning (disabled by default)
Product Manage Quality and Risk Adjustment
Shows or hides the following:
l Speech Recognition>Dragon
Medical Advisor group>Manage
Advice Filters button
l Speech Recognition>Dragon
Medical Advisor group>Manage
HCC Filters button
This privilege shows or hides all license
types and products associated with Quality
and Risk Adjustment product.
Product Manage Clinical Documentation
Excellence
This privilege shows or hides all license
types and products associated with Clinical
Documentation Excellence.
Product Manage Dragon Ambient eXperience
This privilege shows the following:
l
User Account Details>Dragon
Ambient eXperience tab
This privilege shows or hides all license
types and products associated with Dragon
Ambient eXperience.
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Nuance Management Center Administrator Guide
Product Manage privilege Action
Product Manage Dragon Medical PowerPack This privilege shows or hides all license
types and products associated with Dragon
Medical PowerPack.
Product Manage Dragon Medical Practice Edition This privilege shows or hides all license
types and products associated with Dragon
Medical Practice Edition.
Product Manage mPower This privilege shows or hides all license types
and products associated with mPower
User interface elements hidden when Product Manage privileges are not enabled
The following table describes the user interface elements that are hidden when specific Product Manage
privileges are not enabled.
Product Manage privileges User interface elements
When neither of these privileges are enabled:
l Product Manage Dragon Medical Mobile Recorder
l Product Manage Dragon Medical Recorder
The following user interface
elements are hidden:
l Organization
Details>Products
tab>Dragon
Medical Recorders
and Nuance
Clinician
(Common) section
l Organizations
ribbon>Details
button>Enterprise
Speech
tab>Provider Role
Mappings table
(EXV and EXT 8.0
SP1-8.3 only)
l Reports>Dictation
Information group
l Reports>Usage
group>Client
Version button
l Utilities>Tools
section>Resubmit
Dictation 5.9
(requires NMS
Server Logs grant)
When none of these privileges are enabled:
l Product Manage Dragon Medical Mobile Recorder
l Product Manage Dragon Medical Recorder
l Product Manage Dragon Medical Workflow Edition
The following user interface
elements are hidden:
l Organizations
ribbon>System
section
209
Appendix C: Privileges
Product Manage privileges User interface elements
l User Account
Details>Credentials
tab>System tab
When none of these privileges are enabled:
l Product Manage Dragon Medical Network Edition
l Product Manage Dragon Medical Server
l Product Manage Dragon Professional
l Product Manage Dragon Medical Connect (HIM)
The following user interface
elements are hidden:
l Home page>Speech
Recognition section
l Speech Recognition
ribbon
l Reports>Dragon
Speech Usage section
(not including Dragon
Medical Connect (HIM))
l Utilities>Launch
section>Tools button
210
