9/27/2011
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When do I get my billing statement?
Billing statements are generally sent at least 15 days before each payment is due. When mailing your
payment, you should always put your account number(s) on your check or money order. If you have more
than one account, you will only receive one billing statement, which will include the total amount due for
all loans. Be sure to include the billing statement along with your payment to ensure prompt processing.
What if I don’t receive a billing statement?
Call CSC at 1-800-414-1226 to let us know. We can make sure your loan is properly coded and advise you
know how to make your payment. You can use one of the other methods of payments
described on page
4. If you want to mail your payment
, see page 3 of this booklet.
Can I receive my billing statements in Braille?
Yes. If you would like to receive your monthly billing statement in Braille, please contact a Customer
Service Representative at 1-800-414-1226.
Can I make my payment with cash?
No. Acceptable forms of payment include preauthorized debit (PAD), checks, money orders, bank drafts
or electronic funds, which include, Customer Initiated Payments (CIP)/check by phone via the CSC’s
Mortgage Account Information website, Western Union, or Money Grams.
What is a preauthorized debit (PAD)?
Under a preauthorized debit payment, the monthly amount due is automatically withdrawn from your
checking or savings account on the same date each month. Each month you will receive confirmation that
your payment was withdrawn from your bank account. The confirmation of payment looks like a billing
statement. However, because your account is on PAD, the statement is for informational purposes only.
A preauthorized debit is the most reliable and convenient method of making your mortgage payment.
Since payments are automatically withdrawn from your checking or savings account, payments are made
on time and there is no extra cost for postage.