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i. Subject to paragraph (a)(3)(ii)(B) of this section, self-service occurs when
individuals independently access any workforce development system
program’s information and activities in either a physical location, such as
a one-stop center resource room or partner agency, or remotely via the use
of electronic technologies.
ii. Self-service does not uniformly apply to all virtually accessed services.
For example, virtually accessed services that provide a level of support
beyond independent job or information seeking on the part of an
individual would not qualify as self-service.
c. Individuals who receive information-only services or activities, which provide
readily available information that does not require an assessment by a staff
member of the individual’s skills, education, or career objectives.
(4) Programs must include participants in their performance calculations.
REPORTABLE INDIVIDUAL (20 CFR 677.150) – is an individual who has taken action that
demonstrates an intent to use program services and who meets specific reporting criteria of the
program, including:
(1) Individuals who provide identifying information;
(2) Individuals who only use the self-service system; or
(3) Individuals who only receive information-only services or activities.
SERVICE CONNECTED (38 USC 101(16)) – means, with respect to disability or death, that
such disability was incurred or aggravated, or that the death resulted from a disability incurred or
aggravated, in line of duty in the active military, naval, or air service.
TRANSITIONAL JOB (20 CFR 680.190) – is a time limited work experience that is wage-paid
and subsidized, and is in the public, private or non-profit sectors for those individuals with
barriers to employment who are chronically unemployed or have inconsistent work history, as
determined by the Local Workforce Development Board. These jobs are designed to enable an
individual to establish a work history, demonstrate work success in an employee-employer
relationship, and develop the skills that lead to unsubsidized employment.
WORK EXPERIENCE (OR INTERNSHIP) (20 CFR 680.180) – is a planned, structured
learning experience that takes place in a workplace for a limited period of time. Internships and
other work experiences may be paid or unpaid, as appropriate and consistent with other laws,
such as the Fair Labor Standards Act. An internship or other work experience may be arranged
within the private for profit sector, the non-profit sector, or the public sector. Labor standards
apply in any work experience setting where an employee/employer relationship, as defined by
the Fair Labor Standards Act, exists. Transitional Jobs are a type of work experience.