CANDIDATE INFORMATION BOOKLET

CANDIDATE INFORMATION

BOOKLET

Cosmetology Licensure Examinations

Effective March 2024

Table of Contents

Introduction ................................................................................................................................................................ 2

Testing Locations and Reservations ..................................................................................................................... 2

Making your Test Reservations ............................................................................................................................ 2

Telephone or Internet Reservations ...................................................................................................................... 2

The Examination ........................................................................................................................................................ 3

Content Overview ................................................................................................................................................. 3

Content Outlines ................................................................................................................................................... 3

Sample Questions.................................................................................................................................................. 5

References ............................................................................................................................................................. 7

Pilot Testing .......................................................................................................................................................... 7

Test Taking Advice ............................................................................................................................................... 8

Supplies ................................................................................................................................................................. 8

What to Bring ........................................................................................................................................................ 8

What not to Bring .................................................................................................................................................. 9

Administrative Policies .............................................................................................................................................. 9

Change and Cancellation Policies ......................................................................................................................... 9

Absence Policy...................................................................................................................................................... 9

Admission to the Examination ............................................................................................................................ 10

Admission Procedures ........................................................................................................................................ 10

Late Arrivals ....................................................................................................................................................... 10

Rules for the Examination .................................................................................................................................. 11

Apparel ................................................................................................................................................................ 11

Change of Address .............................................................................................................................................. 11

Change or Correction of Name ........................................................................................................................... 11

Special Testing Accommodations....................................................................................................................... 12

Scoring Information and Grade Notification ........................................................................................................ 12

Scoring Procedures ............................................................................................................................................. 12

Notification of Results ........................................................................................................................................ 12

Examination Review and Fees ............................................................................................................................ 12

Review Session ................................................................................................................................................... 13

Challenge Process ............................................................................................................................................... 13

Reexamination Information ................................................................................................................................ 14

Appendix ................................................................................................................................................................... 15

Points of Contact ................................................................................................................................................. 15

Address Change Form......................................................................................................................................... 16

Common Abbreviations and Definitions ............................................................................................................ 17

Statement of Nondiscriminatory Policy

The Department of Business and Professional Regulation does not discriminate among candidates on the basis of age, sex, race, religion, national origin,

handicap, or marital status.

Please save this document for future reference.

Visit our website at:

http://www.myfloridalicense.com/DBPR/examination-information/

Introduction

This Candidate Information Booklet (CIB) is designed to introduce Computer Based Testing and

provide candidate information for this examination. The Department of Business and Professional

Regulation has retained the services of Pearson VUE to schedule,

administer, score and report the

results for computer based testing. Pearson VUE is a provider of assessment services to regulatory

agencies and national associations and offers licensing and credentialing support services to

associations, state agencies, and private industry.

Your examination(s) will be administered on an electronic testing system. The testing system

eliminates the

use of paper, pencil and answer sheets. Candidates input their responses by entering the

answer of their choice

(A, B, C or D). Before you begin the examination, you will have an opportunity

to go through a tutorial on the

computer. The computer is very simple to operate; it should only take

you a few minutes to learn to use it. The screen features a variety of function buttons to help candidates

navigate through the examination. The function buttons are located in the same position throughout the

test. Candidates can mark a question for review, move forward or backward one question at a time, or

move to a specific question.

The summary screen, which can be accessed at any time during the examination, shows candidates the

following:

• Number of questions answered

• Number of questions unanswered and/or skipped

• Time remaining for the examination

Testing Locations and Reservations

To locate a Pearson VUE Test Center near you, as well as to check that site’s availability, use this link

to view the vendor website for more details: https://home.pearsonvue.com/fl/dbpr.

Making your Test Reservations

Candidates that already know their candidate identification number are reminded that they do not have

to wait for a “Confirmation”/ “Authorization” letter to make their reservation. Candidates will receive

an email test authorization with the date and test center location of your reservation.

Telephone or Internet Reservations

Call: 1.888.204.6230 and a Pearson VUE Customer Care Associate will help you to select a convenient

examination date and location and answer any question you may have. The best times to call for a

reservation are:

Monday – Friday (8am – 11pm), Saturday (8am – 5pm), and Sunday (10am – 4pm).

You may register as far

in advance as you would like to test based on seat availability. However, it is

strongly recommended you call

at least five (5) business days before the examination date desired since

reservations are made on a first-come, first-served basis

Candidates may register via the Internet. You may submit a request via the Internet to Pearson VUE

website at https://home.pearsonvue.com/ twenty-four (24) hours a day, seven (7) days a week,

provided you include a credit card number, electronic check or voucher, and valid email address. A

reservation confirmation will be returned to you via email. Examination reservations may be canceled

or changed via the Internet.

Please have the following information when you call to make an examination reservation:

• Your authorization notice

• Candidate Identification number listed on your authorization notice

• Your full name, address and a daytime telephone number

• The location of the test center you desire

• The name of the examination you will be taking

• Credit card number, check, or voucher

The Examination

Content Overview

The Cosmetology examination consists of two (2) separate examinations:

I. Written Theory

II. Written Clinical

Content Outlines

I. Written Theory Examination

The Written Theory Examination is a one and a half hour (1½) examination consisting of sixty-five

(65) multiple-choice questions. All questions are weighted equally. Questions are based on the subject

areas listed below. The subject areas, the approximate proportion of examination questions, and the

sub-areas assigned to each are as follows:

General Safety and Sanitation Procedures

(34%)

• Sanitize implements using wet

procedures

• Sanitize implements using dry

procedures

• Clean and sanitize work area

• Practice personal hygiene

• Store and dispose of equipment,

chemicals, supplies

• Maintain working environment to ensure

safe operation (implements and

equipment)

• Apply first aid

• Recognize and respond to

emergencies/medical emergencies

• Record all facts pertinent to an accident

Client Services (24%)

• Establish communication to determine

desired services

• Protect clients with necessary covering,

draping

• Have a basic knowledge of bone and

muscle systems (head, hands and feet)

• Analyze skin and recognize disorders

and diseases

• Analyze hair structure and recognize

disorders and diseases

• Analyze scalp and recognize disorders

and diseases

• Analyze nails and recognize disorders

and diseases

• Advise client of recommended services

(considering hair color, texture, skin

tone, shape of face, etc.)

• Refer clients for medical treatment

• Check and update client record card

• Advice regarding at-home maintenance

Facials, Make-up and Hair Removal (16%)

• Test for skin sensitivity

• Remove superfluous hair (waxing,

tweezing, depilatories)

• Lighten superfluous hair

• Perform facial message

• Apply make-up

• Apply artificial eyelashes

Manicuring and Pedicuring (16%)

• Repair split or damaged fingernails

• File fingernails to desired shape

• Give plain or oil manicure

• Give plain or oil pedicure

• Select and apply artificial nail tips (nail

extensions)

• Apply acrylics or porcelain to sculpture

fingernails

• Wrap nails

Professional/Legal and Ethical/Laws and

Rules (10%)

• Maintain proper licensure status

• Know actions that are grounds for

discipline and penalties

• Know requirements for facility license

• Know powers and duties of the Board of

Cosmetology

II. Written Clinical Examination

The Written Clinical Examination is a one and a half hour (1½) examination consisting of sixty-five

(65) multiple-choice questions. All questions are weighted equally. Questions are based on the subject

areas listed below. The subject areas, the approximate proportion of examination questions, and the

sub-areas assigned to each area

Hair Coloring and Lightening (39%)

• Select and apply temporary color rinse

• Perform skin sensitivity test (patch

test) and/or strand test

• Select, prepare, and apply semi-

permanent color

• Select, prepare, and apply permanent

color and/or toner

• Select, prepare, and apply lightener

• Select, prepare, and apply special

effects (i.e., frosting, streaking,

painting, tipping, etc.)

• Perform one-step color and retouch

• Perform corrective color

• Tint eyelashes and eyebrows

• Tint beards and mustaches

• Color/lighten wigs or hairpieces

Permanent Waving and Chemical Relaxing

(34%)

• Select proper equipment, implements,

and sections/pattern

• Perform test curl

• Select and apply permanent wave

solutions

• Using acid wave solutions

• Using exothermic wave

• Change hair chemically using

relaxers/straighteners (thio, acid, no

lye, sodium hydroxide, etc.)

• Apply base at hairline, scalp, and ears

• Change hair chemically using a

chemical blowout

• Perform re-formation curl (also known

as soft curl perm, reconstruction perm,

curl rearranging, re-curling, etc.)

Scalp and Hair Care (5%)

• Shampoo hair (techniques)

• Manipulations

• Massage

• Cleansing

• Rinsing

• Shampoo hair (chemistry)

• Know pH levels of hair

• Know pH levels of shampoo and

rinse

• Condition scalp (identify and apply

products)

• Condition hair (identify and apply

products)

Hair Cutting/Shaping (10%)

• Select haircutting implements and

method (angles, sections)

• Cut/shape hair using clippers/guard

• Cut/shape hair using scissors (thin,

slither, layer, shingle, blunt cut)

• Texturizing (thinning shears/channel

shears)

• Cut and shape wigs or hairpieces

• Trim beard using clippers/scissors

Hair Styling (12%)

• Mold hair into finger waves

• Set hair into pin curls

• Mold hair by wrapping

• Set hair using rollers and clips

• Style hair after set dries

• Style hair using thermal irons and/or

marcel irons

• Style hair using hot rollers

• Style hair using electric hot combs

• Style hair using hair dryers (blow

drying/diffuser)

• Style hair using pressing combs

• Style hair using freehand techniques

(braiding, platting, roping, chignon,

etc.)

• Style hair using heat lamps

Sample Questions

(The correct answers are bold and italicized.)

1. All should be done when giving a cold

wave EXCEPT

A. brushing the scalp.

B. draping the client.

C. shampooing.

D. wrapping the hair with wave lotion.

2. When a cosmetologist is pressing a client’s

hair with an electrical hot comb, the

cosmetologist should avoid

A. bringing the ends of the hair through the

teeth of the comb.

B. pressing twice on the top of the hair strand.

C. shampooing the hair before treatment.

D. using excessive heat or pressure on the

hair and scalp.

3. A client comes into the salon for a scalp

treatment. She has some obvious abrasions

on her scalp. Which treatment would be

acceptable?

A. apply an antiseptic scalp treatment with

minimum massage

B. apply an oil treatment with a heat cap

C. advise the client of her scalp condition

and reschedule her appointment

D. give a first aid treatment and proceed with

manipulations

4. A client with coarse, thick hair requested a

permanent wave. Her shoulder length hair

was shaped in a low-elevated haircut.

When she left the salon, the curl seemed

tight enough; however, two weeks later, the

curl fell out completely. She had always

taken care of her own hair, but this was her

first time for a chemical service. What

advice about follow-up hair care should the

cosmetologist give the client?

A. use highly alkaline shampoos

B. use acid-balanced shampoos, followed by

an acid rinse

C. use acid-balanced shampoos, followed by

an extremely strong setting lotion

D. use only dandruff shampoos

5. If a client complains of too much heat in

the nape area during a heat wave with

clamps, the cosmetologist should

A. fan the client’s head.

B. place cotton under the clamps.

C. remove the clamps until they cool.

D. use water to cool the ends of the rods.

6. In preparing the client for all services, the

cosmetologist should

A. comb out the previous style.

B. cut the hair to the desired shape.

C. drape the client with a protective covering.

D. mix the solutions to be used.

7. A client received a permanent wave four

weeks ago. She complains that her hair is

straight. It is not frizzy. She asks you to re-

perm her hair. What should be done first

before reperming the client’s hair?

A. brush the hair thoroughly and shampoo

B. check the record card

C. recondition the hair

D. select a solution

8. A client suffers a heart attack during a visit

to a salon; the cosmetologist should NOT

A. call emergency.

B. check the client’s breathing.

C. consider doing CPR on the client.

D. place a client on her stomach.

9. Hair on a facial mole should be

A. cut with scissors.

B. removed with tweezers.

C. treated with depilatory cream.

D. treated with wax.

10. What is used to remove thick skin on the

soles of the feet?

A. cuticle nippers

B. an orangewood stick

C. a pumice stone

D. a styptic pencil

11. The purpose of thinning or texturizing hair

is to

A. add length to the hair.

B. condition the hair before the cut.

C. remove excess bulk from the hair.

D. serve as a guide for the haircut.

12. Brushing the hair following a roller set

will NOT

A. eliminate dandruff.

B. make hair appear fuller.

C. make hair shine.

D. relax the curl.

13. A new client wants to have her hair a little

lighter. Her natural blonde color has

darkened over the years. She has not had

any previous color service. When should

color be applied to the ends of this client’s

hair?

A. at the beginning of the treatment

B. at the end of the treatment

C. immediately after applying color to the hair

shaft

D. half way through the treatment

References

The following reference list is an example of textbooks that may be of use to candidates preparing for

the State of Florida Cosmetology Licensure Examinations. Individuals may wish to review texts such

as these, along with those used by their instructor in their school training. Our Subject Matter Experts

(SMEs) have reviewed the information in these books and find the content areas covered by each

textbook to be very appropriate for measuring minimum competency on the Cosmetology Licensure

Examinations. Candidates should not attempt to study all of the materials on this list in depth. The

content outline contained in the Candidate Information Booklet (CIB) has been provided as a guide

for the areas in which you will be tested.

1. Chapter 477, The Florida Cosmetology Act, and Part I, Chapter 455, Florida Statutes,

Regulation of Professions and Occupations: General Provisions, Department of Business and

Professional Regulation. Website: http://www.MyFloridaLicense.com.

2. Chapter 61G5, Florida Administrative Code, Rules and Regulations of the Florida Cosmetology

Board and sections of Chapter 61, Florida Administrative Code, Rules and Regulations of the

Department of Business and Professional Regulation. Website:

http://www.MyFloridaLicense.com.

2857-6941-7 (Hardcover). Milady, a part of Cengage Learning®, 20 Channel Center Street,

Boston, MA 02210. Website: http://www.milady.cengage.com and Phone: 1-800-354-9706.

Inc., ISBN 978-1-940593-56-2. Pivot Point International, Inc., 8725 West Higgins Road, Suite

700, Chicago, IL 60631. Toll-Free #: 1-800-886-4247. Email address: [email protected].

Website: www.pivot-point.com.

5. Playing It Safe: Milady’s Guide to Decontamination, Sterilization, and Personal Protection, by

Sheldon R. Chesky, Isabel Cristina, and Richard B. Rosenberg, 1994 Edition, ISBN #: 1-56253-

179-4. Milady Publishing Company. Website: http://www.delmarlearning.com and Phone: 1-

800-347-7707.

6. HIV/AIDS & HEPATITIS: Everything You Need to Know to Protect Yourself and Others, by

Douglas D. Schoon, 1994 Edition, ISBN #: 1-56253-175-1. Milady Publishing Company.

Website: http://www.delmarlearning.com and Phone: 1-800-347-7707.

Pilot Testing

The Examination may contain a small number of experimental or “pilot test” questions. The purpose

of including pilot test questions within the examination is to expand and improve the bank of questions

from which

future examinations will be drawn. This is a common practice used by many national and

state examination

programs and is a critical step in ensuring the continued reliability and validity of

these examinations.

In the event that pilot test questions are included within the examination, these questions will NOT be

counted

when computing scores. Additional time will be given for answering the pilot test questions.

The time allowed

for testing has been evaluated to ensure there is adequate time for completing test

questions and pilot questions.

Pilot questions are NOT identified. If the pilot questions were identified, many of the candidates would

skip them, and the results would not be valid. The development of a good examination requires accurate

candidate

response information for the pilot questions.

Test Taking Advice

The advice offered here is presented primarily to help you demonstrate knowledge and maximize your

chances of passing the examination.

• Read all instructions carefully.

• For best results, pace yourself by periodically checking your progress. This will allow

you to make any necessary adjustments.

• Be sure to record an answer for each question, even the items about which you are not

completely sure. You can note the questions you wish to reconsider on the computer

testing system and return to them

later.

• Alert a Proctor or Test Center Manager to any problems that may occur during the

examination. Do not wait until the examination is over to inform someone about a

problem.

Supplies

It is expressly understood by each candidate that the State of Florida, and/or the Department of

Business and

Professional Regulation, and the Department’s staff hereby assume absolutely no liability

of any nature whatsoever for any items of the candidate’s personal property which may have been

brought to, left at, or left outside

the examination site.

It is further understood that the candidate’s admission to the examination shall hereby constitute the

candidate’s full, knowing, and complete waiver of any and all such claims against the State of Florida,

and/or the Department of Business and Professional Regulation, and the Department’s staff.

What to Bring

All candidates will be required to bring the following items to the testing center on the day of the

examination:

• Personal items are not permitted in the examination room. Any personal items such as

toiletries, snacks, etc. must be encased in a clear plastic bag, no larger than 8” X 11” in

size and kept in the locker provided by the vendor.

• Two forms of valid signature identification, one of which is government issued: driver’s

license, state identification card, passport or military identification card. Student or

employment I.D. cards and photo bearing credit cards are not acceptable as

picture bearing identification. Candidates will not

be admitted without showing

proper identification. Your name and address must match what was submitted on your

application.

• Calculators are permitted if they are silent, hand-held, battery-operated, nonprinting,

and without an alphabetic keypad. Solar calculators are not recommended. Candidates

that chose the online proctored exam must use the calculator feature built into the exam.

• To better serve our “English as a second language” candidates, the Bureau of Education

and Testing is permitting the use of foreign language translation dictionaries during the

examination. Translation dictionaries shall contain word-for-word or phrase

translations ONLY. Dictionaries that contain definitions

of words, explanations of

words, or handwritten notes may NOT be used.

• Electronic translation dictionaries are NOT recommended as most will have more than

word-for-word or phrase translations, an alphabetic keypad, have mathematical

formulas and stored memory capabilities.

Should these electronic translation devices

have these capabilities; these devices WILL be rejected by the Proctor or Test Center

Manager in NOT being suitable for the test site environment.

• Testing Center staff will inspect and approve each dictionary before it can be used

during the examination. In order to maintain security and to ensure fairness to all

candidates, candidates are limited to the

use of a single dictionary.

• If you have any questions concerning acceptable translation dictionaries, please contact

the Bureau of Education and Testing at 850.487.1395.

What not to Bring

Unauthorized supplies, those not listed in this Candidate Information Booklet, will be subject to

removal by the Department’s representative at the examination site. Personal items are not permitted

in the examination room.

Any personal items such as toiletries, snacks, etc. must be encased in a clear

plastic bag, no larger than 8” X 11”

in size and kept in the locker provided by the vendor.

The following items are NOT allowed in the examination room:

• Cameras, tape recorders, or computers

• Pagers, electronic transmitting devices, or telephones (watches with alarms or beepers

should be set so that they will NOT sound or go off during the examination

administration)

• Any bound or loose leaf reference materials and notes

• Dictionary, thesaurus, or other spelling aids

• Canisters of mace, pepper spray, or other personal defense items

• Purses, briefcases, portfolios, fanny packs, or backpacks

Administrative Policies

Change and Cancellation Policies

If you wish to cancel your exam, you must contact Pearson VUE 2 days prior to your scheduled

appointment.

Cancelling an exam less than 2 days prior to your appointment or missing your exam

may result in forfeiting

your exam fees.

Absence Policy

If you are unable to attend the examination for which you were scheduled, you may be excused for the

following reasons:

• Your illness or that of an immediate family member

• Death in the immediate family

• Disabling traffic accident

• Court appearance or jury duty

• Military duty

All candidates seeking excused absences must submit written verification and supporting

documentation of the situation to Pearson VUE no later than four days after the original examination

date. Documentation of medical

absences must have the original signature of the medical practitioner.

Stamped signatures will NOT be accepted. You will be required to pay your examination in full,

and possibly reapply to DBPR, if you do not show up for your exam appointment.

Admission to the Examination

When registering at the test center, you will be required to have the following items:

• Two forms of valid signature identification, one of which is government issued: driver’s

license, state identification card, passport or military identification card. Student or

employment I.D. cards and photo bearing credit cards are not acceptable as

picture bearing identification. Candidates will not

be admitted without showing

proper identification. Your name and address must match what was submitted on your

application.

Admission Procedures

• Please report to the test center thirty (30) minutes prior to your scheduled examination.

As part of the checking–in process, a photo will be taken of the candidate prior to taking

the exam. This photo will be

visible on the candidate’s exam result report. The Test

Center Manager will assign you a seat and assist

you with the computer. You may take

up to fifteen (15) minutes to complete the tutorial and the Test Center Manager will

answer any questions you may have about the computer testing unit at this time.

• The time you spend on the tutorial will NOT reduce the time allotted for taking your

examination. When you feel comfortable with the computer testing unit, you may begin

your examination. The time

of the examination begins the moment you look at the first

question on your examination.

• Your specific reporting time will be given to you when you make your examination

reservation. Please allow yourself sufficient time to find the test center. Make sure you

have all necessary documentation before you report for registration.

• At the completion of the examination, your score report will provide instructions on

the next step of the licensure process.

Late Arrivals

Test Center Managers will review the daily schedule for that day to determine if the candidate can be

accommodated due to tardiness. If the tardiness was caused by an emergency (i.e., car trouble, traffic

accident, etc.) the candidate must provide documentation of the event. If the candidate cannot be

accommodated due to unexcused tardiness, they will be liable for the test fee for that day in addition

to the new test fee and classified as a “No Show.”

Rules for the Examination

• The examination materials, documents, or memoranda of any kind are not to be taken

from the examination room.

• Listen carefully to the instructions given by the Test Center Manager and read all

directions thoroughly. Test Center Managers are NOT qualified or authorized to answer

questions concerning examination content. However, if you have any procedural

questions, they will do their best to assist you.

• If you have a concern about the content of an examination question, please request a

“Candidate Comment Form.”

• You must have the Test Center Manager’s permission to leave the examination room.

You will NOT be allowed additional time to make up for time lost.

• Smoking will not be permitted in an examination room or in the restrooms, based on

the October 1985 Florida Clean Indoor Air Act.

• Do not bring food into an examination room. If applicable, a lunch break will be

provided. Drinks are allowed in spill proof containers. Children and visitors are NOT

allowed in the test center.

• You are NOT permitted to take personal belongings such as briefcases, large bags,

study materials, extra books, or papers into the testing room. Any such materials

brought into the testing room will be collected and returned to you when you have

completed the test. Pearson VUE and the Department are NOT responsible for lost or

misplaced items.

• Under NO circumstances will you be permitted to work beyond the time allotted for

the examination. Time limits are generous; you should have ample time to answer all

questions and check all work.

Apparel

Please dress comfortably, but appropriately, for the examination. The examination room is usually

climate controlled. However, it is not always possible to maintain a temperature suitable to each

candidate, and from time

to time there are maintenance problems beyond the Department’s or Pearson

VUE’s control. It is suggested that

you bring a sweater or jacket in case the temperature is cooler than

your individual preference.

Change of Address

If an address change occurs after your examination administration, please make corrections at

http://www.myfloridalicense.com/DBPR/online-services/ or by completing the change of address form

provided at the end of this booklet.

Change or Correction of Name

If you have a name change or correction, please send a copy of notarized legal documentation to the

Central Intake Unit-License Maintenance immediately.

Special Testing Accommodations

The Department of Business and Professional Regulation certifies that it will comply with the

provisions of the Americans with Disabilities Act (42 USCG Section 12101, et seq.) and Title VII of

the Civil Rights Act, as amended (42 U.S.C.2000e, et seq.), in accommodating candidates who,

because of a disability, need special

arrangements to enable them to take an examination.

All applicants for an examination or a reexamination who desire special testing accommodations due

to a disability must submit an application to the Special Testing Coordinator prior to each exam. The

application can be

found at:

http://www.myfloridalicense.com/dbpr/servop/testing/documents/ada_applic.pdf.

The application for accommodation must be completed and returned to the Bureau of Education and

Testing at:

Department of Business and Professional Regulation

Bureau of Education and Testing

Special Testing Coordinator

2601 Blair Stone Road

Tallahassee, Florida 32399-0791

For more information regarding special testing accommodations, please our visit webpage at:

http://www.myfloridalicense.com/DBPR/examination-information/special-testing-accommodations/.

Scoring Information and Grade Notification

Scoring Procedures

All questions are equally weighted. The grading process includes a statistical analysis of each question

on the

examinations. Questions found to be statistically deficient are subject to further review. In the

event that this review leads to a change in the answer key that affects your score, you will be sent an

amended grade report 2-3 weeks after the examination.

Examination scores are reported as a scaled score. The minimum score needed to pass has been scaled

to seventy-five (75%).

Notification of Results

All candidates will receive an official photo-bearing exam result report immediately following

completion of their examination. Please verify that all information is correct on your exam result report

prior to leaving the

test center.

Examination Review and Fees

Candidates who fail an examination are entitled to review the questions they answered incorrectly,

under such terms and conditions as may be prescribed by the Department of Business and Professional

Regulation. Candidates are entitled to review only their most recent examination. The candidate shall

be permitted to review only those questions the candidate answered incorrectly.

The request to review must be made within 21 days from the date of the examination and can be

scheduled by going online to: https://home.pearsonvue.com/ or by calling 1.888.204.6230. The same

security requirements observed at the examination will be followed during the review session.

Reviews will be held at a Pearson VUE testing center.

The fees associated with reviewing a Computer Based Testing examination are included in the

following link:

http://www.myfloridalicense.com/dbpr/servop/testing/documents/cbt_exam_admin_Fee_2016.pdf.

***Effective January 3, 2023, DBPR candidates taking a State of Florida licensure examination

through the Department’s computer based testing (CBT) vendor, Pearson VUE, will notice a fee

increase when registering and paying for their examination. The web link below includes the new

examination fee prices for the respective DBPR CBT examinations:

Updated Computer Based Testing Examination Administration and Review Fees

While DBPR fees for applications and licensure are being reduced to offset the increases in

examination fees, candidates may still visit the Pearson VUE Web Page to purchase vouchers for

their examinations before the new fees take effect on January 3rd. The vouchers can be redeemed

within 12 months from the date they are issued, and allow candidates to pay for their examinations

at current prices before the new fee amounts go into effect on January 3rd.

Review Session

The review session is considered to be an extension of the examination administration. Only the

candidate may

attend the review session. Proper identification is required to obtain entry. There will

be no talking or note taking of any kind. Candidates are usually given one-half of the exam

administration time. For example, a 2 hour and 30 minute examination will only receive 1 hour and 15

minutes to review. Candidate will not be able to see

their original exam book since it is not retained,

after the exam. Please note, that candidates who are registering for the exam to be delivered online via

online proctoring, you will be asked to waive the ability to review your examination. If you would like

the ability to review your exam, please register to take the exam at one of the testing centers.

Challenge Process

Written challenges are accepted for DBPR developed examinations. Candidates are given an

opportunity during

the review session to note in writing, on the computer, any objections they have to

questions answered incorrectly. The challenges are forwarded to the Bureau of Education and Testing

for review by a Psychometrician

and subject matter experts to determine if there is any merit to the

candidate’s objection.

The response time to challenges, on average, is approximately 21 days. Due to the confidential nature

of the examinations, the only response you will receive is “credit” or “no credit” for each challenged

question. Credit

will only apply to the candidate who reviewed and challenged. Per Rule 61-11.017(g)

the candidate’s challenges

must be submitted in writing during the scheduled review. Any challenges

or supporting documentation submitted after the candidate has left the review room shall not be

accepted.

For informal review and formal hearing procedures visit:

http://www.myfloridalicense.com/DBPR/examination-information/examination-reviews-and-

hearings/.

Reexamination Information

A candidate who fails to achieve the required passing score on the examination may be reexamined

upon submission of a reexamination application. Pertinent reexamination information is provided to

all affected candidates along with the original grade report.

Appendix

Points of Contact

Please contact the appropriate office for questions regarding the following:

Application Policies and Fees

Customer Contact Center

2601 Blair Stone Road

Tallahassee, Florida 32399-0791

850.487.1395

Scheduling, Grade Notification, and Reviews

Pearson VUE, Inc.

Customer Care at 1.888.204.6230

Website: https://home.pearsonvue.com/

Fax-Back System at 1.800.274.8920

Formal Hearings

Department of Business and Professional Regulation

Bureau of Education and Testing

2601 Blair Stone Road

Tallahassee, Florida 32399-0791

850.487.1395

Requests for Special Testing Accommodations

Department of Business and Professional Regulation

Bureau of Education and Testing

Special Testing Coordinator

2601 Blair Stone Road

Tallahassee, Florida 32399-0791

BETSpecialTesting@myfloridalicense.com

For information regarding hotels or directions to the examination site, contact the Chamber of

Commerce in the city where your examination has been scheduled.

Visit our website at:

http://www.myfloridalicense.com/DBPR/examination-information/

Please fill out the change of address form below and return to:

Florida Department of Business and Professional Regulation

Central Intake Unit – License Maintenance

2601 Blair Stone Road

Tallahassee, Florida 32399-0791

Fax: 850.487.9529

Address Change Form

Please type or print in the appropriate spaces below if you have a change of address correction.

Name:

*Social Security #:

Examination Date:

Candidate Number:

Phone Numbers:

Area Code/Home Number Area Code/Work Number

Old Address:

New Address:

Signature:

NOTE: If your name has changed, please use your prior name on this form and contact the Central

Intake Unit

for name change information.

*Under the Federal Privacy Act, disclosure of Social Security Numbers is voluntary, unless specifically

required by Federal Statutes. In this instance, Social Security Numbers are mandatory pursuant to Title

42, United States

Code, Sections 653 and 654; and Sections 455.203(9), 409.2577, and 409.2598,

Florida Statutes. Social Security Numbers are used to allow efficient screening of applicants and

licensees by a Title IV-D child support agency to assure compliance with child support obligations.

Social Security Numbers must also be recorded on all professional and occupational license

applications, and will be used for licensee identification pursuant to the Personal Responsibility and

Work Opportunity Reconciliation Act of 1996 (Welfare Reform Act), 104 Pub.L.

193, Sec. 317.

Common Abbreviations and Definitions

Abbreviations Definitions

DBPR

Department

of Business and Professional Regulation

.S.

Florida

Statute

.A.C.

Florida

Administrative Code

BET

Bureau

of Education & Testing

ADA

Americans

with Disability Act

CBT

Computer

Based Testing

Continuing

Education

CIB

Candidate

Information Booklet

BCAIB

Building

Code Administrators and Inspectors Board

ICC

International

Code Council

FBC

Florida

Building Commission

CILB

Construction

Industry Licensing Board

ECLB

Electrical

Contractors’ Licensing Board

Frequently

Asked Questions