If you have any questions or concerns, please contact the Agent/Broker Email Help Desk at
FFMProducer-AssisterHelpDesk@cms.hhs.gov
keep Marketplace coverage.
10. Select "Remove" for individuals for Marketplace plan removal.
11. Select to remove that applicant from the application.
12. Select reason for removal.
13. Confirm the removal.
14. Review who needs coverage and who is removed from the application and select the “Save & Continue”
button.
Note: Consumers must complete steps 11, 12, and 13 for each household member whom they want to remove
from their Marketplace plan. After removing these people from the list of individuals who need Marketplace
coverage, if these people whose coverage has been cancelled are still members of the tax household, consumers
need to add them back in as individuals in the household who do not need Marketplace coverage. This is
because consumers’ premium tax credits and cost-sharing reductions are based on income for everyone in the
household — including household members who do not need Marketplace coverage.
15. Continue through the application, updating information as necessary.
16. When consumers get to the screen that asks about household information, they should answer
questions appropriately and list the members of their tax household. This may include listing people the
consumer just removed as applicants, if they are still a member of the tax household.
17. Select the “Save & Continue” button.
18. Continue through the application, adding or updating information as needed.
19. When consumers get to the Eligibility results screen, select “View Eligibility Notice (PDF).” After
consumers have read the results, select “Continue to Enrollment.”
Note: Consumers must complete all items on the “To-Do List,” including selecting and confirming a Marketplace
plan.
» The plan selection will show only household members who applied and were found eligible to enroll in a
Marketplace plan. Household members who are or may be eligible for Medicaid or CHIP OR who are no
longer applying for Marketplace coverage will not appear in the plan selection.
» Consumers who are continuing Marketplace coverage must select and confirm their enrollment in a
Marketplace plan for the coverage changes to take effect. Consumers eligible for an SEP can select a
new plan if they want to.
» Once enrollment in a Marketplace plan is confirmed, coverage will end for the household members who
have been removed from the Marketplace application.
In some cases, coverage will not end immediately, including when the household members staying on the
Marketplace plan qualify for an SEP. For example, if the consumer updates his or her household income after
ending coverage for one or more people and the amount of premium tax credits or other cost savings changes,
the remaining enrollees may qualify for an SEP
» If a consumer is removed, their last day of coverage will be the last day of the current month. Regardless
of the day of the month the consumer removes their coverage, their new coverage effective date will be
the first date of the following month.
If consumers need their Marketplace coverage to end immediately, they can contact the Marketplace Call
Center at 1- 800-318-2596 (TTY: 1-855-889-4325) to have the coverage end-date adjusted.