Indian Overseas Bank

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REQUEST FOR PROPOSAL

SUPPLY, IMPLEMENTATION AND MAINTENANCE

LOAN MANAGEMENT SYSTEM (LMS)

RFP REFERENCE NUMBER: RFP/ITD/007/20-21 DATED 16.11.2020

INFORMATION TECHNOLOGY DEPARTMENT CENTRAL OFFICE

INDIAN OVERSEAS BANK

763, ANNA SALAI ANNEXURE BUILDING

CHENNAI 600002

 
 
 
 
 
       
 
Page 1 of 207 
RFP Ref No. RFP/ITD/007/20-21 dated 16.11.2020 
SUPPLY, IMPLEMENTATION AND MAINTENANCE OF 
 LOAN MANAGEMENT SYSTEM (LMS) 
 
INDEX 
 
INTRODUCTION ............................................................................................................................................................................. 3 
DISCLAIMER .................................................................................................................................................................................... 3 
PART I - PROJECT SPECIFIC TERMS & CONDITIONS: ............................................................................................................. 5 
1 SCHEDULE OF BIDDING PROCESS: ..................................................................................................................... 5 
2. COST OF BID DOCUMENT& EARNEST MONEY DEPOSITS (EMD): ................................................................ 6 
3. QUALIFICATION CRITIERIA (QC): ....................................................................................................................... 6 
3.A. OEM QUALIFICATION CRITERIA: ................................................................................................................. 6 
3.B BIDDER QUALIFICATION CRITERIA ............................................................................................................... 7 
4 BRIEF REQUIREMENT: .............................................................................................................................................. 9 
5 PROJECT MILESTONES & SCHEDULES: ..................................................................................................................... 10 
6 COMPREHENSIVE ONSITE WARRANTY ............................................................................................................. 16 
7 ATS & AMC – POST WARRANTY SUPPORT ....................................................................................................... 17 
8. BANK GUARANTEE .............................................................................................................................................. 19 
9. PAYMENT TERMS: ................................................................................................................................................. 20 
10. PRICES AND TAXES ............................................................................................................................................ 22 
12. EVALUATON PROCESS: .................................................................................................................................... 23 
13 ELIGIBILITY BID ...................................................................................................................................................... 24 
14 EVALUATION METHODOLOGY FOR ELIGIBLE BIDDER ................................................................................ 24 
14.1 TECHNICAL BID EVALUATION ................................................................................................................... 24 
14.2 COMMERCIAL EVALUATION: .................................................................................................................... 25 
14.3 AWARD OF CONTRACT: ............................................................................................................................ 26 
PART –II-GENERAL TERMS & CONDITIONS: ............................................................................................................................ 27 
1. SUBMISSION OF BIDS ........................................................................................................................................... 27 
1.1. SUBMISSION OF BIDS THROUGH E-TENDERING PORTAL: ..................................................................... 27 
1.2. SUBMISSION OF DOCUMENTS:................................................................................................................... 27 
2 BID OPENING PROCESS: ..................................................................................................................................... 28 
3. COST OF BID DOCUMENT AND EARNEST MONEY DEPOSIT: ..................................................................... 28 
4. BIDDER’S INQUIRIES ON RFP & BANK’S RESPONSE: ..................................................................................... 29 
5. BIDDER’S RESPONSIBILITY VIS-À-VIS THIRD PARTY PRODUCTS / EQUIPMENTS / SOFTWARE: .............. 29 
6. LIABILITIES OF THE BANK: .................................................................................................................................... 30 
7. OWNERSHIP: ......................................................................................................................................................... 30 
8. FURNISHING OF INFORMATION ........................................................................................................................ 30 
9. FORMAT AND SIGNING OF BIDS ...................................................................................................................... 30 
10. AUTHENTICATION OF ERASURES / OVERWRITING ETC. ............................................................................ 30 
11. AMENDMENTS TO RFP TERMS AND CONDITIONS: ..................................................................................... 30 
12. CONFIDENTIALITY & NON-DISCLOSURE AGREEMENT: .............................................................................. 30 
13 CLARIFICATION ................................................................................................................................................... 31 
14. ERRORS AND THEIR RECTIFICATION .............................................................................................................. 31 

 
 
 
 
 
       
 
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RFP Ref No. RFP/ITD/007/20-21 dated 16.11.2020 
SUPPLY, IMPLEMENTATION AND MAINTENANCE OF 
 LOAN MANAGEMENT SYSTEM (LMS) 
 
2.15. BANK’S RIGHT TO ACCEPT OR REJECT ANY OR ALL BIDS ........................................................................ 31 
2.16. CONTACTING THE BANK ................................................................................................................................. 31 
2.17. ACCEPTANCE OF CONTRACT ....................................................................................................................... 31 
2.18. FORMATION OF CONTRACT & EXECUTION OF SLA. ................................................................................. 32 
2.19. ASSIGNMENT & SUBCONTRACTING .............................................................................................................. 32 
2.20. USE OF CONTRACT DOCUMENTS AND INFORMATION ............................................................................ 32 
2.21. TERMINATION FOR DEFAULT ........................................................................................................................... 32 
2.22. TERMINATION FOR INSOLVENCY & TERMINATION FOR CONVENIENCE .............................................. 33 
2.23. FORCE MAJEURE ............................................................................................................................................... 33 
2.24. COPY RIGHT/LICENCE VIOLATION ............................................................................................................... 33 
2.26. LIMITATION OF LIABILITY: .................................................................................................................................. 34 
2.27. COMPLIANCE TO LABOUR ACT: .................................................................................................................... 34 
2.28. E-TENDERING: ..................................................................................................................................................... 34 
2.29. PACKING: ............................................................................................................................................................ 35 
2.30. INSURANCE: ........................................................................................................................................................ 35 
2.31. OTHER TERMS AND CONDITIONS .................................................................................................................. 36 
2.32. RESOLUTION OF DISPUTES................................................................................................................................ 37 
2.33 RIGHT TO AUDIT: ................................................................................................................................................. 38 
2.34 CORRUPT AND FRAUDULENT PRACTICES: .................................................................................................... 38 
2.35 PRODUCT WITHDRAWAL .................................................................................................................................. 39 
2.35 SOLICITATION OF EMPLOYEES ......................................................................................................................... 39 
2.36 EXIT CLAUSE ......................................................................................................................................................... 39 
2.37 NAME AND CONTACT DETAILS OF IEM FOR THE ADOPTION OF INTEGRITY PACT IN PUBLIC 
SECTOR BANK: ............................................................................................................................................................. 40 
2.38. ESCROW AGREEMENT: .................................................................................................................................... 40 
PART – III-ANNEXURES ................................................................................................................................................................. 41 
ANNEXURE-I-SCOPE OF WORK) ............................................................................................................................... 41 
ANNEXURE-II-A-FORMAT FOR TECHNICAL BID ................................................................................................... 175 
ANNEXURE-II-B-OFFER COVERING LETTER ........................................................................................................... 176 
ANNEXURE III-FORMAT FOR COMMERCIAL BID ................................................................................................. 177 
ANNEXURE IV – MANUFACTURER AUTHORISATION FORM .............................................................................. 181 
ANNEXURE V-LETTER OF UNDERTAKING ............................................................................................................... 182 
ANNEXURE VI-SELF DECLARATION – BLACKLISTING .......................................................................................... 183 
ANNEXURE VII -BANK GUARANTEE FORMAT FOR EARNEST MONEY DEPOSIT ............................................ 184 
ANNEXURE VIII-PROFORMA OF BANK GUARANTEE (DELIVERY & IMPLEMENTATION) .............................. 186 
ANNEXURE IX-PROFORMA OF BANK GUARANTEE (PERFORMANCE) ........................................................... 189 
ANNEXURE X-FORMAT FOR NON-DISCLOURE AGREEMENT ........................................................................... 193 
ANNEXURE XI– PRE-IP-COVERING LETTER ............................................................................................................ 197 
ANNEXURE XII-PRE CONTRACT INTEGRITY PACT ................................................................................................ 198 
ANNEXURE XIII–UNDERTAKING OF INFORMATION SECURITY .......................................................................... 207 

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RFP Ref No. RFP/ITD/007/20-21 dated 16.11.2020

SUPPLY, IMPLEMENTATION AND MAINTENANCE OF

LOAN MANAGEMENT SYSTEM (LMS)

INTRODUCTION

Indian Overseas Bank, a body Corporate, established under the Banking Companies

(Acquisition and Transfer of Undertakings) Act 1970, having its Head Office at 763,

Annasalai, Chennai, India - 600002, hereinafter called “The Bank”, is one of the leading

public sector Banks in India having more than 3000+ branches. All the branches of the

Bank are CBS enabled through Finacle (Ver. 10.2.17) as a Core Banking Solution.

Overview or Objectives:

Indian Overseas Bank (hereinafter referred to as “Bank”) invites Request for Proposal

(hereinafter referred to as “RFP”) from well-reputed vendors for Supply, Implementation

and Maintenance of Loan Management System (LMS) including necessary hardware &

software, based on the requirements, specifications, terms and conditions laid down in

this RFP and its Annexes (hereinafter referred to as “Solution”) from the prospective

bidders having proven past experience and competence in the field and offering

services to various banks at different locations in India.

Proposed system should enhance customer experience by streamlined operations that

will enable faster responses to customer queries and requests. The Bank envisages having

deeper insights into each transaction through real time business activity monitoring,

analytics to ensure lower defects, content and resource optimization through audit trails

and dynamic resource allocation. Bank intends to automate and streamline credit

processing and user experience of all schemes of Retail, MSME, Agriculture, Corporate

modules right from lead generation to post sanction compliance and disbursement.

The 9 (Nine) Modules for proposed Loan Management System include –

 Online Module and Mobile Apps (From Play store or I-tunes app) for Retail, Agri,

MSME, Corporate Module- Customer Assisted

 Retail Module with both web and Mobile Apps for bank staffs

 Agriculture with both web and Mobile Apps for bank staffs

 MSME with both web and Mobile Apps for bank staffs

 Corporate with both web and Mobile Apps for bank staffs

 Credit Monitoring

 Collections with both web and Mobile Apps for bank staffs

 EWS (Early Warning Signals)

 NPA Management

DISCLAIMER

The information contained in this Request for Proposal (“RFP”) document or information

provided subsequently to bidders or applicants whether verbally or in documentary form

by or on behalf of Indian Overseas Bank (or Bank), is provided to the bidder(s) on the

terms and conditions set out in this RFP document and all other terms and conditions

subject to which such information is provided.

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RFP Ref No. RFP/ITD/007/20-21 dated 16.11.2020

SUPPLY, IMPLEMENTATION AND MAINTENANCE OF

LOAN MANAGEMENT SYSTEM (LMS)

This RFP document is not an agreement and is not an offer or invitation by the Bank to

any parties other than the applicants who are qualified to submit the bids (hereinafter

individually and collectively referred to as “Bidder” or “Bidders” respectively). The purpose

of this RFP is to provide the Bidders with information to assist the formulation of their

proposals.

This RFP does not claim to contain all the information each Bidder requires. Each Bidder

may conduct its own independent investigations and analysis and is free to check the

accuracy, reliability, and completeness of the information in this RFP. The Bank makes no

representation or warranty and shall incur no liability under any law, statute, rules or

regulations as to the accuracy, reliability or completeness of this RFP. The information

contained in the RFP document is selective and is subject to updating, expansion, revision

and amendment. It does not purport to contain all the information that a Bidder require.

Bank in its absolute discretion, but without being under any obligation to do so, can

update, amend or supplement the information in this RFP. Such change will be published

on the Website (www.iobtenders.auctiontiger.net) and it will become part of RFP. Indian

Overseas Bank reserves the right to reject any or all the proposals received in response to

this RFP document at any stage without assigning any reason whatsoever. The decision

of the Bank shall be final, conclusive, and binding on all the parties. Bank reserves the

right to cancel the entire bid at any point of time, or disqualify any particular bidder, if it

finds that fair play is not maintained by the bidder.

THIS RFP CONSIST OF THREE PARTS. PART I - DETAILS PROJECT SPECIFIC TERMS AND

CONDITIONS, PART II DETAILS GENERAL TERMS AND CONDTIONS AND PART III DETAILS

SUBMISSION OF VARIOUS DOCUMENTS AS PER FORMATS PROVIDED AS ANNEXES.

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RFP Ref No. RFP/ITD/007/20-21 dated 16.11.2020

SUPPLY, IMPLEMENTATION AND MAINTENANCE OF

LOAN MANAGEMENT SYSTEM (LMS)

PART I - PROJECT SPECIFIC TERMS & CONDITIONS:

1.1 SCHEDULE OF BIDDING PROCESS:

S.No

Description of Information /

Requirement

Information / Requirement

Tender Reference Number

RFP/ITD/007/20-21

Date of Issue of RFP

16.11.2020

Last date for receipt of queries, if

any.

23.11.2020 (Via email at

midhwd@iobnet.co.in

3.a

Date of Pre Bid Meeting

25.11.2020 at 1500 hours at Bank’s Information

Technology Department, Chennai.

Bid Submission Mode.

https://iobtenders.auctiontiger.net/EPROC/

Through e-tendering portal (Class II or Class III

Digital Certificate with both Signing &

Encryption is required for tender participation)

Last Date and Time for submission

of bids along with supporting

documents through the above e-

tendering portal.

10.12.2020 on or before 1700 hours. (End time

for submission will be as per e-tendering

service provider server time).

Last date, time and place for

submission of Cost of document

and BG in lieu of EMD & Integrity

Pact on Rs. 100 stamp paper.

11.12.2020 on or before 1500 hours at the

Bank’s Information Technology Department,

Chennai. (Should be submitted to the contact

officials in person).

Date, time and venue for opening

the Technical bid through e-

tendering portal.

11.12.2020 on or before 1600 hours at the

Bank’s Information Technology Department,

Chennai.

Date, time and venue for

submission & opening the

commercial bids.

Shall be intimated to the technically qualified

bidders in due course.

Name of contact officials for bid

submission as stated in serial no.6 or

any clarifications

B V Ramesh

Chief Manager-ITD

Phone: 044- 28519458

Asst. Manager-IT

Phone: 044- 28519466/71

Address for Communication /

Submission of Bids

The Assistant General Manager,

Indian Overseas Bank,

Information Technology Dept.

Central Office, 763, Anna Salai,

Chennai – 600002.

Contact e-mail ID

midhwd@iobnet.co.in

Support person and phone

number for e-tender service

provider for any help in accessing

the website and uploading the

tender documents.

e-Procurement Technologies Limited

Nisarg Thakkar: 91-6354919566

[email protected]

Ms. Geeta Gautam,geeta@auctiontiger.net

Phone: +91-79-68136814 / +91-635491956

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RFP Ref No. RFP/ITD/007/20-21 dated 16.11.2020

SUPPLY, IMPLEMENTATION AND MAINTENANCE OF

LOAN MANAGEMENT SYSTEM (LMS)

1.2. COST OF BID DOCUMENT& EARNEST MONEY DEPOSITS (EMD):

Sl.No.

Description

Amount in Indian Rupees

Cost of Bid document (Refer clause 2.3 of the

RFP) Inclusive of GST

Rs. 30,000

EMD (Refer clause 2.3 of the RFP)

Rs.50,00,000

1) If a holiday is declared on the dates mentioned above, the bids shall be received

/ opened on the next working day at the same time specified above and at the

same venue unless communicated otherwise

2) Bidders who are registered as Micro and Small companies with National Small

Industries Corporation (NSIC)/ Udyog Aadhaar Memorandum/Ministry of MSME

under MSME Act are exempted for the submission of Cost of Bid document and

EMD. Documentary Proof of Registration Certificate to be submitted along with

the technical bid.

3) No queries will be entertained after the date and time mentioned in this schedule.

1.3. QUALIFICATION CRITIERIA (QC):

The documentary evidence of the OEMs/Bidder's qualifications to perform the contract,

if its offer is accepted, shall establish to the Bank's satisfaction that:

1.3.A. OEM QUALIFICATION CRITERIA:

1. The OEM should have net profit after tax in last 03 financial years. Figures for an

accounting period exceeding 12 months will not be acceptable) in the immediate

preceding 3 financial years as per audited accounts. Annual reports of 2017-18,

2018-19 and 2019-20 should be attached. OEMs who are yet to publish their

audited document for the year 2019-20, must submit the provisional/CA certified

results for the FY 2019-20. (Documentary proof should be attached.)

2. The proposed OEMs shall undertake that the proposed solution / software to be

supplied will be free of malware, free of any obvious bugs and free of any covert

channels in the code (of the version of the application being delivered as well as

any subsequent versions/modifications done. (Declaration to be submitted in the

format give in Annexure XIII).

3. The proposed solution should be installed and working satisfactorily in any two

scheduled commercial banks (one must be a public sector bank) with a minimum

of 1000 branches each as on the date of submission of bids with minimum of 3000

users. Bidder to submit necessary proof of document & references for the same.

Bidder to submit any one of the following documents as proof of document:

a) Purchase Orders from the client Bank

b) Letter of Satisfactory Installation and Performance

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RFP Ref No. RFP/ITD/007/20-21 dated 16.11.2020

SUPPLY, IMPLEMENTATION AND MAINTENANCE OF

LOAN MANAGEMENT SYSTEM (LMS)

4. The OEM of the proposed solution should have a development center and R&D

facility in India. Documentary proof for R&D facility to be submitted.

5. The above criteria (point no:1.3.A.4) can be exempted if the solution of the OEM

is prevalent in more than 5 public/private sector bank in India and providing

satisfactory report from the bank issued by not lesser than a person with a rank of

General Manager.

1.3.B BIDDER QUALIFICATION CRITERIA

1. The bidder should be registered as a company in India as per Companies Act,

1956/2013 and should have been in operation for a period of at least 5 years in a

related field as on date of RFP. The Certificate of Incorporation issued by the

Registrar of Companies to be submitted along with technical bid. (Documentary

proof should be attached).

2. The bidder/ or its parent company (bidder should be 100% owned subsidiary of the

parent company which should not be foreign company) has registered an

average annual turnover of Rs. 100 Crore (Rupees Hundred Crore) from Indian

operations (Financial year shall mean an accounting period of 12 months. Figures

for an accounting period exceeding 12 months will not be acceptable) in the

immediate preceding 3 financial years as per audited accounts. Annual reports

of 2017-18, 2018-19 and 2019-20 should be attached. OEMs who are yet to publish

their audited document for the year 2019-20, must submit the provisional/CA

certified results for the FY 2019-20. (Documentary proof should be attached.)

3. The bidder or its parent company (bidder should be 100% owned subsidiary of the

parent company which should not be a foreign company) has registered net profit

(after tax) for at least two financial years (Financial year shall mean an accounting

period of 12 months. Figures for an accounting period exceeding 12 months will

not be acceptable) in the immediate preceding 3 financial years as per audited

accounts. Annual reports of 2017-18, 2018-19 and 2019-20 should be attached.

OEMs who are yet to publish their audited document for the year 2019-20, must

submit the provisional/CA certified results for the FY 2019-20. (Documentary proof

should be attached.)

4. The Bidder should be premium partner of the solution OEMs as on the date of the

submission of technical bids. The Bidder must be in position to provide support /

maintenance / up gradation during the period of contract with the Bank and must

be having back-to-back support from the OEM. Bidder to submit a letter of

authorization / Manufacturer Authorization Form (MAF) as per format provided in

Annexure IV of this RFP from both the OEMs. Either OEM or its partners can

participate in the bid. Both OEM and its partners shall not be allowed to bid in the

tender.

5. The bidder should have supplied and installed and implemented same version of

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RFP Ref No. RFP/ITD/007/20-21 dated 16.11.2020

SUPPLY, IMPLEMENTATION AND MAINTENANCE OF

LOAN MANAGEMENT SYSTEM (LMS)

LMS and have maintenance of the Solution in any two scheduled commercial

banks with more than 1000 branches with a minimum of 3000 users within last five

years from the date submission of bids. The supplied solution should be in use as on

the date of submission. Bidder to submit Purchase Orders(or)Letter of Satisfactory

performance with client references along with the technical bid(Documentary

proof should be attached.).

6. The bidder (in case not OEM supplier) should have a minimum of 10 OEM (of the

proposed solution) certified staff on its payroll or may engage the same during the

implementation. Bidder shall deploy a full-fledged team comprising of the

aforesaid staff shall be assigned for implementation of the proposed solution in

IOB(Documentary proof should be attached.).

7. The bidder should submit a letter of undertaking stating to agree to abide by all

the terms and conditions stipulated by the Bank in the RFP including all annexes,

addendum and corrigendum for the supply and installation of Solution at Banks

Central Office, Regional offices, and other offices located across the Country

based on the requirements, specifications, terms and conditions laid down in this

Request for Proposal (RFP). Bidder to submit the letter as per format provided in

Annexure V of the RFP along with the technical bid.

8. The bidder should not have been blacklisted in any Central Government / PSU /

Banking / Insurance company in India as on date of issuance of the RFP for a similar

project. Bidder to submit the Self Declaration certificate as per format provided in

Annexure VI of the RFP along with the technical bid.

9. For bidders who are registered as MSME units with NSIC/UAM and have a valid

NSIC/UAM/Dept of MSME certificate, Bank may at its own discretion relax the

provisions of clause1.3.B.2,1.3.B.3 and 1.3.B.5. This relaxation will be subject to

compliance of the bid with all the other terms and conditions of this RFP, bidder’s

profile evaluation through client references and Technical evaluation of the

proposed solution. Bank’s decision in this case shall be final and binding on such

participating bidders.

10. Bank shall follow the public procurement guidelines as stipulated in Order ref:

6/18/2019-PPD Dated 23.07.2020 from Department of Expenditure, Ministry of

Finance- Restrictions under Rule 144 (xi) of General Financial Rules 2017.

1) Any bidder from a country which shares a land border with India will be eligible

to bid in this tender only if the bidder is registered with the Competent Authority

(DPIIT). Bidder to submit the required certificate along with the technical bid.

2) Bidder shall also submit the following certificate in their letter head, duly signed

by their company secretary along with the technical bid:

""I have read the provisions of the order ref: 6/18/2019-PPD Dated 23.07.2020 from

Department of Expenditure, Ministry of Finance and the specific clause regarding

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RFP Ref No. RFP/ITD/007/20-21 dated 16.11.2020

SUPPLY, IMPLEMENTATION AND MAINTENANCE OF

LOAN MANAGEMENT SYSTEM (LMS)

restrictions on procurement from a bidder of a country which shares a land border

with India and on sub-contracting to contractors from such countries; I certify that

this bidder is not from such a country or, if from such a country, has been registered

with the Competent Authority and will not sub-contract any work to a contractor

from such countries unless such contractor is registered with the Competent

Authority. I hereby certify that this bidder fulfills all requirements in this regard and

is eligible to be considered. [Where applicable, evidence of valid registration by

the Competent Authority shall be attached.]"

3) Any bid, not accompanied with the above certificate shall be summarily

rejected.

1.4 BRIEF REQUIREMENT:

The Bank is seeking proposals for Supply, Installation & Implementation of Loan

Management System for Retail, MSME, Agriculture, Corporate, Credit Monitoring, EWS,

Collections/Repayment and NPA Management modules with Loan Origination,

Processing, Monitoring (Including EWS) and Recovery management capabilities (Here in

after referred to as Loan Management System for the purpose of simplicity) to automate

loan processing system for entire credit portfolio.

The successful bidder shall be responsible for supply, implementation, and maintenance

of the Proposed Solution. The Period of Contract shall be for a period of seven years. The

contract period will start from the date of UAT Sign off of first Segment by the Bank of the

successful bidder. Bank has a total of 3300 (approx.) branches to be brought under this

solution. this number is subject to change as per the requirement and discretion of the

bank. The solution should support Distributed approach, Centralized approach and also

Hub and Spoke model for implementation in present or in future The Proposed solution

should have integral or inbuilt DMS (Document Management System) also.

This request for proposal document (‘RFP document’ or RFP) has been prepared solely for

the purpose of enabling Indian Overseas Bank (‘Bank’) to select a bidder for

implementing and maintaining the LMS across the bank. Bank intends to follow perpetual

(lifetime) license plus ATS (Annual Technical Support) Licensing model for the Solution.

Bidder shall submit a detailed architecture document detailing the below solution

environments, internal connections, and their components (Bill of Materials) along with

the technical bid. The Solution architecture should be built considering the information

set out in this RFP, solution specific requirements and following solution environments. The

infrastructure at Primary Environment, and the Disaster site to be identical:

1. UAT/Testing Environment- DC Only

2. Development Environment – DC Only

3. Production- Primary Data Centre Environment

4. Disaster Recovery Environment

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RFP Ref No. RFP/ITD/007/20-21 dated 16.11.2020

SUPPLY, IMPLEMENTATION AND MAINTENANCE OF

LOAN MANAGEMENT SYSTEM (LMS)

The Bill of Materials should include the following details:

1. All hardware components of the solution necessary for enterprise level

implementation of the solution such as Servers/Appliances

(Web/App/DB/Backup/Archival etc.), Storage (App/DB), Load Balancers, Racks

etc.

2. All software components of the solution such as Application/Web

App/Backup/Archival).

Bank may provide the Operating System & Database (Microsoft SQL/Oracle) to the

Successful Bidder who has quoted the same in the Bill of Materials. For any other OS and

Database, Bidders shall provide the same and quote the prices in the commercial bid.

However, Bidders shall provide the details of the number of licenses required for all type

of software (OS/DB etc.)

Bidder shall define the sizing of the solution (Hardware/Software) in the technical bid. The

sizing of the above components should be based on the User information mentioned

elsewhere in the RFP and application specific requirements. All hardware/software

components should be enterprise in nature with OEM support available during the period

of the contract.

1.5 PROJECT MILESTONES & SCHEDULES:

The Loan Management System must be implemented as per project scope within a

period of 9 -12 months in totality from the date of placing of purchase order by the Bank.

The solution should be implemented in phased manner. The solution as per the required

scope needs to be rolled out as per the delivery timelines mentioned above. The phases

of the Schedule are as follows

Table 1: Project Schedule:

S No

Activity

Timeline

Project Plan

(Requirement Gathering,

Software Requirement

Specification (SRS) Submission &

SRS Vetting by Bank )

04 Weeks from the date of

acceptance of PO

Delivery of Hardware( Annexure

III Table I- Serial No 1.a)

06 Weeks from the date of SRS

Sign Off

Installation of Hardware &

Software ( Annexure III Table I-

Serial No 1.b and Serial No 1.c)

04 Weeks from the date of

delivery/receipt of notification

from Bank.

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RFP Ref No. RFP/ITD/007/20-21 dated 16.11.2020

SUPPLY, IMPLEMENTATION AND MAINTENANCE OF

LOAN MANAGEMENT SYSTEM (LMS)

a). Delivery of UAT (Retail/1

segment)

Within 15 weeks from the date of

SRS Sign Off

a.1)Pilot testing of Retail segment

in 10 branches.

Within 2 weeks from date of UAT

signoff of Retail scheme.

a.2)Go live of Retail segment

Within 3 weeks from date of UAT

signoff of Retail scheme.

b). Delivery of UAT (Agriculture

Segment)

Within 21 weeks from the date of

SRS Sign Off

b.1)Pilot testing of Agri segment

in 10 branches.

Within 2 weeks from date of UAT

signoff of Agri Segment.

b.2) Go live of Agriculture

segment

Within 3 weeks from date of UAT

signoff of Agri Segment.

c). Delivery of UAT (MSME

Segment)

Within 27 weeks from the date of

SRS Sign Off

c.1)Pilot testing of MSME segment

in 10 branches.

Within 2 weeks from date of UAT

signoff of MSME Segment.

c.2) Go live of MSME segment

Within 3 weeks from date of UAT

signoff of MSME segment.

d). Delivery of UAT (Corporates

Segment)

Within 33 weeks from the date of

SRS Sign Off

d.1)Pilot testing of Corporate

segment in 10 branches.

Within 2 weeks from date of UAT

signoff of Corporate Segment.

d.2) Go live of Corporate

segment

Within 3 weeks from date of UAT

signoff of Corporate segment.

e). Delivery of UAT (Credit

Monitoring, NPA and Others)

Within 39 weeks from the date of

SRS Sign Off

e.1)Pilot testing of Credit

Monitoring, NPA and Others

segment in 10 branches.

Within 2 weeks from date of UAT

signoff of Credit Monitoring, NPA

and Others segment.

e.2) Go live of Credit monitoring,

NPA and other schemes

Within 3 weeks from date of UAT

signoff of Credit monitoring, PA

and other scheme.

Training

1 Week from the date of UAT Sign

off for every segment each/after

receiving notification from the

bank whichever is later.

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Review

12 weeks from date of Go-live of

last segment.

PROJECT PHASES:

1. Project Plan

2. Delivery of Solution

3. Installation of Solution at Bank’s Data Centers

4. User Acceptance Testing

5. Pilot testing

6. Operationalization of Solution(Go-live)

7. Solution Review

8. Change Request

1. PROJECT PLAN:

Successful Bidder shall submit the project plan for complete delivery,

installation of the solution at Bank’s Data Centers and implementation of the

solution as per the Scope of Work & Functional Requirements detailed in this

RFP along with Solution Architecture. Successful Bidder shall also submit all the

documents/references required for Onsite engineer as per Scope of Work-

Annexure I along with the project plan. This plan should be submitted for

review and bank’s acceptance within Four Weeks of the P.O date. Bank shall

issue a Project Plan signoff accepting the same. It shall be the responsibility of

the successful bidder to submit and get the plan approved by the Bank

authorities within the timelines mentioned above without any delay. Bank shall

have the discretion to cancel the purchase order in lieu of delay in submission

of the project plan. However, Bank reserves the right to extend the timelines in

those cases where delay in completion of the project plan was on account of

the reasons attributed by the Bank.

Along with the project plan, Successful bidder shall also submit Bill of Quantity

with their final cost indicated. This priced BOM shall be considered for contract

management for the duration of the contract.

2. DELIVERY:

a. The solution hardware & software (System software-OS,DB etc.) should be

delivered at DC, Chennai and DR, Hyderabad within 6 (Six) weeks from the

date of the SRS Signoff. The address of location for delivery & implementation

of the solution shall be provided with the purchase order Delivery for the

above purpose is deemed to be complete when the items specified in the

Purchase Order are delivered and date of delivery is the date on which the

item is delivered in full. Delivery/Implementation locations are subject to

change as per the discretion of the Bank. However, Bank reserves the right to

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extend the timelines in those cases where delay in delivery was on account of

the reasons attributed by the Bank.

b. EXTENSION OF DELIVERY SCHEDULE:

If, at any time during performance of the Contract, the Bidder should

encounter conditions impeding timely delivery, the Bidder shall promptly notify

the Bank in writing of the fact of the delay, its likely duration and its cause(s).

As soon as practicable after receipt of the Bidder's notice, the Bank shall

evaluate the situation and may at its discretion extend the Bidder's time for

performance against suitable extension of the performance guarantee for

delivery.

c. PENALTY FOR DELAYED DELIVERY:

Delivery for the above purpose is deemed to be complete only when all the

items specified in Purchase Order are completely delivered (Location wise)

and date of delivery is the date on which the last item is delivered. If the

delivery schedule is not maintained as stated in clause 1.5.2.a or to such

extended period as per clause 1.5.2.b of this RFP, a penalty of half percent

(0.5%) of the Hardware and software Value(location-wise) , for each week or

part thereof of the delay subject to a maximum of 5% of total order

value(Location wise) will be levied from the expiry of due date of delivery.

d. NON-DELIVERY:

Failure of the successful bidder to comply with the above delivery schedule,

as stipulated in clause 1.5.2, shall constitute sufficient grounds for the

annulment of the award of contract and invocation of bank guarantee

(delivery).

e. PROOF OF DELIVERY: SB shall submit either of the below set of documents

(either 1 or 2) to Bank’s Central Offices as proof of delivery:

1. Copy of the Delivery Challan, duly signed and stamped by authorized

official of the Bank.

2. Copy of the Electronic POD generated by Courier Services along with e-

mail from authorized official of the Bank

3. INSTALLATION SCHEDULE:

Bank shall issue an implementation notification to the successful bidder. The

solution including Servers, Other Hardware, Operating Systems, Databases &

application should be installed in Bank’s Data Centers within 4 weeks of actual

date of delivery or receipt of implementation notification (location wise) from the

bank whichever is later. If the installation schedule is not maintained, a penalty of

half percent (0.5%) of the net hardware and software value (Annexure III Table I-

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Serial No 1.b, Annexure III Table I- Serial No 1.c and Annexure III Table I- Serial No

1.a), for each week or part thereof of the delay subject to a maximum of 5%

will be levied from the expiry of delivery period/date of intimation. However,

Bank reserves the right to extend the timelines in those cases where delay in

installation was on account of the reasons attributed by the Bank

Proof of Installation: SB shall submit either of the below set of documents (either a

or b) to Bank’s Central Office as proof of successful installation:

a. Copy of installation certificate, duly signed and stamped by authorized

official of the Bank.

b. Copy of Service Report/installation report along with e-mail from authorized

official of the Bank

4. USER ACCEPTANCE TESTING, PILOT TESTING and OPERATIONALISATION(GO-LIVE)

SCHEDULES:

a. Successful Bidder shall arrange for conduct of User Acceptance Testing in

Bank’s environment segment wise as mentioned in table 1(Project schedule)

line item 1.4 or date of infrastructure readiness notification from the bank,

whichever is later. Bank shall issue UAT signoff on successful completion of UAT.

If the successful bidder is not able to successfully complete the UAT as per the

above schedule, bank may at its discretion, cancel the purchase order.

b. Successful Bidder shall arrange for conducting Pilot Testing of application in

minimum 10 branches as desired by Bank environment segment wise as

mentioned in table 1(Project schedule) line item 1.4 or date of readiness

notification from the bank, whichever is later. Bank shall issue Pilot testing

signoff on successful completion of Pilot testing. If the successful bidder is not

able to successfully complete the Pilot testing as per the above schedule,

bank may at its discretion, cancel the purchase order.

c. UAT of the solution should be completed segment wise as mentioned in

table 1(Project schedule) line item 1.4 from the date of SRS sign Off. If this

schedule is not maintained, a penalty of half percent (0.5%) of0 the Net

Value of solution application software (Annexure III Table I- Serial No 1.c)

and implementation cost (Annexure III Table II- Serial No 1.a), for each

week or part thereof of the delay subject to a maximum of 2.5% will be

levied from the expiry of due date.

d. Go-live of the solution should be completed segment wise as mentioned in

table 1(Project schedule) line item 1.4 from the date of UAT sign Off. If this

schedule is not maintained, a penalty of half percent (0.5%) of the Net Value

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of solution application software (Annexure III Table I- Serial No 1.c) and

implementation cost (Annexure III Table II- Serial No 1.a), for each week or

part thereof of the delay subject to a maximum of 2.5% will be levied from

the expiry of due date

e. Bank shall issue a Go Live Certificate on successful operationalization of the

solution segment wise as per the requirement of the Bank.

f. In case the delivery, installation & implementation of the solution is not

completed segment wise as mentioned in table 1(Project schedule) line item

1.4 from the date of Project Plan sign Off, Bank may at its discretion provide

an opportunity to the service provider to submit reason if any for such

delay. Bank shall evaluate such submission and its applicability and bank

decision in this regard shall be final and binding.

g. However, Bank reserves the right to extend the timelines in those cases where

delay in UAT, Pilot testing and operationalization schedules were on account

of the reasons attributed by the Bank.

5. REVIEW: The supplied solution shall remain under review for a period of 3 months

from the date of Go Live Certificate as stated above. The project

implementation team of the OEM and of the successful bidder shall be readily

available during the review phase for troubleshooting and other support.

During the review phase, Bank may request changes to the application as per

its requirement and no extra costs shall accrue to the bank for the effort

involved in the same. Bank shall issue final acceptance signoff at the end of

the review phase.

6. CHANGE REQUEST: The functionalities of the solution finalised after the review

phase shall be considered as baseline functionalities of the solution for the

Bank. Any changes to this baseline functionality would be considered under

change request and the same would be handled through CR process. The costs

for Change Requests shall be arrived through mutual agreed terms between

the bank and the successful bidder. However, Bidder is advised to quote the

additional customisation per day (for 1000 man-days) in Annexure III of the RFP

against the relevant line item.

7. TRAINING:

The successful bidder shall be responsible for providing training to various target

groups consisting of Branch/RO/HO officials, System Administrator, Database

Administrators, End-Users etc. Training should be provided covering all the

contents of the package. The vendor should explain how it is proposed to

conduct the training program by outlining course contents and duration. This

includes the training required for users as well as for technical system support

staff.

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Training shall be provided to various teams of the Bank personnel in the

following areas:

1. Functional and Technical training:

a) Training in application/system software

b) Full-fledged training on workflow and the application software

operation

c) Training on fault reporting procedures for the LMS Software.

d) Training to DBA and Administrators.

2. End User training-

a) On the job training to Branch, Regional and Central Office Officers.

All required infrastructure for the training will be provided by the bank and the

venue of the training shall be decided by the Bank. The Training Server shall set

up by the bidder at DC/DR site as per Bank’s decision. All training shall include

practical sessions in which hands on experience is required to be given to the

trainees. Training can be arranged through VC/WebEx. However, Bank shall

have the right to change the mode of training from virtual to normal classroom.

The functional and technical training for the core team of 30, in batches, would

be for duration of 21 working days on five days per week.

End user training for a total of 4000 users in batches of 25 each for all the

modules of LMS application software for 5 days.

The Bank reserves the right to change reasonably the number of training

programs /batches, team size, Training Dates, Location, Modalities and

Curriculum.

Training Study Material for each program in soft copy and hard copy shall be

provided by successful Bidder to the Bank.

1.6 COMPREHENSIVE ONSITE WARRANTY

The Successful Bidder shall warrant that the equipment/software (solution) intended

to supply under this RFP is new, unused, of the most recent models and that they

incorporate all recent improvements in design and materials. The bidder shall warrant

that all equipment /software supplied shall have no defect, arising from design,

materials or workmanship or from any act or omission of the Supplier that may develop

under normal use of the supplied Hardware. The equipment should have an initial

comprehensive on-site warranty period for 3 years from the date of installation or 37

months from the date of delivery whichever is earlier. The comprehensive onsite

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warranty shall be with OEM back to back to support. The word “warranty‟ in this

document refers to “comprehensive onsite warranty.

The solution should have an initial comprehensive on-site warranty period as per the

following:

1. System Hardware: 3 years from the date of installation or 38 months from the date of

delivery, whichever is later.

2. System Software: 3 years from the date of delivery of licenses in full.

3. Solution application software: 3 years from the date of go-live of last segment.

1.7 ATS & AMC – POST WARRANTY SUPPORT

Annual Maintenance Contract(AMC)

1. The bidders shall quote Support Charges for the Solution for a period of 4 years

after the initial comprehensive onsite warranty period of 3 years in the

commercial bid (Annexure III)

2. Rates to be quoted for the post warranty period must for a support similar to

the one extended during warranty period with OEM back to back support.

AMC rate to be quoted for all the hardware/software should be as per OEM

prescribed percentage of the respective hardware/software cost.

3. AMC rate to be quoted for all the hardware should be minimum at 6% (Six

percent) of the respective hardware/software cost.

4. Bank reserves its right to enter into Support services with the successful bidder,

for the post warranty period.

5. In case the Bank decides to enter into Support Services, the successful bidder

shall ensure that the type of support / maintenance services extended for the

equipment during the support period, after the initial comprehensive onsite

warranty period of three years, is similar to the one extended during warranty

period.

6. Support rates quoted will be reckoned for L1 determination.

Annual Technical Support(ATS):

1. The Bidders shall quote ATS Charges for a period of 4 years after the initial

comprehensive ATS period of 3 years in the commercial bid (Annexure III).

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2. ATS rates to be quoted for the post warranty period should be for a support

similar to the one extended during warranty period with OEM back to back

support.

3. ATS rate to be quoted for all the hardware should be minimum at 6% (Six

percent) of the respective hardware/software cost.

4. Bank reserves its right to enter into ATS with the successful Bidder, for the post

warranty period.

5. In case the Bank decides to enter into ATS, the successful Bidder shall ensure

that the type of support / maintenance services extended for the equipment

during the ATS period, after the initial comprehensive onsite warranty period of

three years, is similar to the one extended during warranty period.

6. ATS rates quoted will be reckoned for L1 determination.

7. Bank reserves the right to continue the ATS with successful Bidder post ATS

period at mutually agreed terms and conditions until End of Life/Support.

Support services needs to be provided by the successful bidder for all in-scope

applications. SB needs to ensure following services as a part of Warranty and ATS but not

limited to:

 Product upgrades & enhancements

 Maintenance releases

 Statutory and Regulatory Updates

 Patches & bug fixes

 Distributed on CDs or online download methods

 Updates/ Upgrades/ New releases/ New versions need to be notified to the Bank

about the same and need to be covered as part of AMC/ ATS. Upgrades would

include product releases to incorporate technological changes, consolidating

all bug fixes, consolidating all enhancement requests made by the Bank.

 Review on yearly basis for version upgrade of in-scope applications and report

to Bank such details in advance along with plan for version upgrade. Intimate the

Bank for various technology upgrades released by OEM‟s along with feasibility &

impact analysis. Also propose migration plan for technology upgrade due to

OEM releases.

 Planning and implementing version up-gradation, migration, testing of the

application. In case Bank engaging OEM directly for version upgrade, then the

successful bidder is required to carry out Program Management Responsibilities

to ensure end-to-end completion of the activities. Post version upgrade,

successful bidder is required to manage & support the application along with the

IT hardware.

 Develop/ customization of in-scope applications as per regulatory/ statutory

requirement.

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 Mandates from various interchanges/ information security/ enhancement/ any

other requirement.

 Patch management, release update and upgrade of in-scope applications

during the contract period, all update or upgrade needs to be done with

concurrence of the Bank. The successful bidder to ensure that necessary due

diligence in carried out for pre-testing before releasing to UAT (User Acceptance

Test).

1.8. BANK GUARANTEE

1. Within 15 (Fifteen) days (exclusive of holidays) of the date of acceptance of the

Purchase Order, the successful Bidder shall furnish a bank guarantee (for delivery

implementation & operationalisation) for a period of 24 months with a claim period

of twelve months for an amount equivalent to 10% of the total order value (PO

Value), in the format as per Annexure VIII of the RFP.

2. Failure of the successful bidder to comply with the requirement as stipulated

above shall constitute sufficient grounds for the annulment of the award of

contract and forfeiture of the Earnest Money Deposit. In such an event, the Bank

will call for new bids.

3. Successful Bidder shall submit Bank Guarantee for Performance as per format

given Annexure IX within15 days of successful Go-Live of last segment. Bank

guarantee for Performance shall be valid for a period of 84 months (Bidder can

submit two BGs for 3+4 years) from the date of Go Live Certificate with a claim

period of 12 months for an amount equal to 10% of the total order value (PO Value)

and should be submitted one month prior to the expiry of bank guarantee as per

1.8.1 above.

4. Bank guarantee (for delivery & implementation) as stipulated vide point 1.8.1

above shall be released by the Bank on successful completion of implementation

of solution and on submission of the Bank Guarantee (for performance) as

stipulated vide clause 1.8.3 of the RFP.

5. The above-mentioned bank guarantees issued by any scheduled commercial

bank other than Indian Overseas Bank is acceptable to us. Successful Bidder

should inform the Guarantee Issuing Bank to forward the original guarantees

directly to the Bank.

6. Bank reserve its right to invoke the Bank Guarantees (for delay in delivery or non-

delivery/ performance) on the following grounds and as per terms and conditions

stipulated in the Bank Guarantee:

a) Delay / non-delivery/ Delay in Implementation beyond stipulated schedule

as per clause 1.5 of the RFP.

b) Non Performance of the SLA terms and conditions.

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1.9. PAYMENT TERMS:

1. Payment Authority: All payments shall be released by Bank’s Central Office as per

the terms and conditions stated in subsequent clauses.

2. Payment Terms deliverables: The successful bidder shall submit the following

documents to Bank’s Central Office before raising invoices:

 Service Level Agreement (SLA)

 Non-Disclosure Agreement (NDA)

 Deliver/Performance Bank Guarantee as per clause 1.8

 Proof of Delivery/Installation detailed in clause 1.5.2 & 1.5.3

 OEM Back to Back Certificates

3. The payment will be released as follows:

i. 80% Cost of Solution Hardware (Annexure III Table I- Serial No 1.a and 1.b)

shall be released on successful delivery and installation on submission of

invoices & documents specified in clause 1.9.2 above.

ii. Balance 20% Cost of Solution Hardware (Annexure III Table I- Serial No 1.a

and 1.b) shall be released on successful submission of UAT Sign Off of first

segment.

iii. 100% Cost of System Software (Annexure III Table I- Serial No 1.c and 1.d )

shall be released on successful Installation in DR & DC.

iv. 25% Cost of Solution Application Software (Annexure III Table I- Serial No 1.e)

shall be released on successful installation of Base Solution Application

software.

v. 25% Cost of Solution Application Software (Annexure III Table I- Serial No 1.e)

shall be released on successful submission of UAT Sign Off for Retail / first

Segment.

vi. 10% Cost of Solution Application Software (Annexure III Table I- Serial No 1.e)

shall be released on successful submission of UAT Sign Off for Agriculture /

Second Segment.

vii. 10% Cost of Solution Application Software (Annexure III Table I- Serial No 1.e)

shall be released on successful submission of UAT Sign Off for MSME / Third

Segment.

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viii. 10% Cost of Solution Application Software (Annexure III Table I- Serial No 1.e)

shall be released on successful submission of UAT sign Off for Corporate /

Fourth Segment.

ix. 20% Cost of Solution Application Software (Annexure III Table I- Serial No 1.e)

shall be released on successful submission of UAT sign Off for NPA, Credit

Monitoring and Others Segment

x. 100% Cost of Other Licenses (Annexure III Table I- Serial No 1.f) shall be

released on successful installation and submission of invoices.

xi. Bank shall issue separate purchase orders for additional licenses (Annexure

III Table I- Serial No 1.g). 100 % Payment shall be released on submission of

Invoices and license confirmation documents.

xii. 15% of the implementation cost (Annexure III Table II- Serial No 1.a) on

successful completion of submission of UAT Sign Off for Retail / first Segment.

xiii. 5% of the implementation cost (Annexure III Table II- Serial No 1.a) on

successful completion of submission of Go-live signoff for Retail / first

Segment.

xiv. 15% of the implementation cost (Annexure III Table II- Serial No 1.a) on

successful completion of submission of UAT Sign Off for Agriculture/Second

Segment.

xv. 5% of the implementation cost (Annexure III Table II- Serial No 1.a) on

successful completion of submission of Go-live signoff for

Agriculture/Second Segment.

xvi. 15% of the implementation cost (Annexure III Table II- Serial No 1.a) on

successful completion of submission of UAT Sign Off for MSME and

Corporate Segment.

xvii. 5% of the implementation cost (Annexure III Table II- Serial No 1.a) on

successful completion of submission of Go-live signoff for MSME and

Corporate Segment.

xviii. 15% of the implementation cost (Annexure III Table II- Serial No 1.a) on

successful completion of submission of UAT Sign Off for NPA, credit

Monitoring and Others Segment.

xix. 5% of the implementation cost (Annexure III Table II- Serial No 1.a) on

successful completion of submission of Go-live signoff for NPA, credit

Monitoring and Others Segment

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xx. 20% of the implementation cost (Annexure III Table II- Serial No 1.a) after

Review Phase from Bank and on completion of Escrow arrangement.

Solution Acceptance in the form of final acceptance certificate should be

signed by both Banks identified Project Manager & vendor representative.

Operational Issues will be part of Managed Services and not part of Go-Live

Sign Off.

xxi. Change Requests (Annexure III Table II- Serial No 1.b): Bank shall release the

payment for Change Requests as per the man-day charges quoted and

the number of man-days for each CR shall be on mutually agreed terms

with the successful bidder.

xxii. 100% payment for training (Annexure III Table II- Serial No 1.c and 1.d) shall

be released on submission of invoices and training completion confirmation

by authorized official of the bank. Payment shall be released after

completion of training activity for all segments.

xxiii. Support Charges-AMC and ATS (Table III – Annexure III) shall be paid on

yearly basis in advance for 4th to 7th year on submission of invoices and

other MIS/PM reports.

xxiv. The amount to be paid towards escrow cost (Table V – Annexure III) would

be divided into seven equal installments, to be paid annually at the

beginning of each year. The first year would begin from the date of

completion of successful go live of first segment and acceptance by the

Bank. In the event the go live gets delayed the payments for the same

would also get proportionately delayed.

xxv. Onsite Support Charges (Table IV – Annexure III) – Payable quarterly at the

end of each quarter against receipt of satisfactory support report of

previous quarter from the Bank’s Project /Operation Manager. Payment for

the onsite support shall start accruing to the Bank only after the solution has

gone live.

There shall be no escalation in the prices once the prices are fixed and agreed to by the

Bank and the vendor. Payment will be release by IT Dept., as per above payment terms

on submission of mentioned supporting documents.

1.10. PRICES AND TAXES

1. Prices should be quoted as per format in Annexure ‘III’.

2. The quoted prices shall be exclusive of GST and inclusive of all applicable duties.

3. The quoted prices shall be all inclusive of technical service charges, if any, for

configuration and installation at the location as specified by the Bank in the

Purchase Order, charges for media, charges for packing, freight and forwarding,

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transit insurance and local transportation charges, Hamali charges and charges

such as cost towards boarding, traveling, lodging etc.

4. The quoted price should as per scope, functional requirements & technical

specifications mentioned in the RFP.

5. The quoted price should be inclusive of Travelling, Boarding, and Lodging and for

any incidental expenses. Bank shall not bear any other cost other than the one

indicated in the Commercial Bid format.

6. Applicable taxes like TDS and NEFT charges, if any will be deducted from the

amount payable.

7. Prices quoted by the Bidder shall remain fixed during the Bidder’s performance of

the contract and will not be subject to variation on any account.

8. A bid submitted with an adjustable price quotation will be treated as non-

responsive and will be rejected.

9. Price should not be indicated at any place in the Technical Bid. If the price is

indicated in the technical bid, the entire bid will be summarily rejected.

10. The prices shall be quoted in Indian Rupees. Any reference made to variation in

pricing due to appreciation / depreciation of Indian rupees against any other

currency is not acceptable.

11. Bids (both technical as well as commercial bid) shall be valid for a period of 180

days from the last date for submission of bids. Bids submitted with a short validity

period will be treated as non-responsive and will be rejected.

12. Bids shall be submitted strictly as per the format given in the bid and any addition

/ deletion / change in the format will be summarily rejected.

13. Bids without signature of authorized signatory of the bidder will be summarily

rejected

Bank reserve its right to accept / reject any bid, which is not in line with these

conditions.

1.12. EVALUATON PROCESS:

A two bid system is adopted for selection of the vendor:

Stage 1 – Eligibility Bid evaluation

Stage 2 - Evaluation methodology for eligible bidders

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

Technical Bid Evaluation



Commercial Bid Evaluation



Weighted evaluation

During evaluation of the Tenders, the Bank, at its discretion, may ask the Vendor for

clarification in respect of its tender. The request for clarification and the response shall be

in writing, and no change in the substance of the tender shall be sought, offered, or

permitted. The Bank reserves the right to accept or reject any tender in whole or in parts

without assigning any reason thereof. The decision of the Bank shall be final and binding

on all the vendors to this document and bank will not entertain any correspondence in

this regard.

1.13 ELIGIBILITY BID

Eligibility criterion for the Vendor to qualify this stage is clearly mentioned in clause1.3 of

this document. The vendor would need to provide supporting documents as part of the

eligibility proof.

1.14 EVALUATION METHODOLOGY FOR ELIGIBLE BIDDER

After qualifying the eligibility criteria, the evaluation will be a three stage process. The

stages are:

 Technical Bid Evaluation

 Commercial Bid Evaluation

 Weighted evaluation

The technical evaluation and the commercial evaluation shall have the weightage of

60% and 40% respectively and this weightage shall be considered for arriving at the

successful bidder. The evaluation methodology vis-à-vis the weight-ages are as under:

1.14.1 TECHNICAL BID EVALUATION

The vendor needs to achieve a cut – off score of 70 marks in this evaluation stage to be

qualified for commercial bid opening. Only those vendors who achieve the specified cut

– off scores would be short-listed for Commercial Bid Evaluation. Further the vendor must

score a minimum of 80% compliance in each Functional and Technical Specifications

compliance. Even if the vendor meets the 70-mark cut-off and does not meet this

criterion of 80% compliance, the vendor would have deemed not to be meeting the RFP

Functional and Technical requirements. The Technical Proposal will be evaluated for

technical suitability and the criteria for evaluation of technical bids are as under:

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Criteria

Evaluation Parameters

Max Scores

The number of

Implementations of LMS

carried out in schedule

commercial bank and with

branches more than 1000.

For each Implementation 4 marks

Functional Specifications

compliance

As per Functional Scoring Sheet in

Annexure I (B)

Technical Specifications

compliance

As per Technical Scoring Sheet in

Annexure I (B)

Technical Presentation on

Proposed Solution by the

Bidder

Technical presentation will be

evaluated on the following

parameters:

1. Proposed Solution (4 Marks)

2. IT architecture and approach &

methodology (3 Marks)

3. Resource Planning, Project

Governance, Gant Chart

regarding implementation

timelines & dependencies and

Project Team (3 Marks)

Product Demo and site visits

Demonstration of in-depth

understanding of the Bank’s project

technical and functional

requirements. Major Criteria for

demonstration (but not limited to)

given in Annexure I (A&B).

Total Marks

100

Bidders shall submit proof of document for criteria detailed above. It shall be the

responsibility of the bidders to submit relevant proof of document. Scoring shall be done

based on the documents submitted along with the technical bid and no further

correspondence shall be sent in this regard. The total marks scored in the technical

evaluation shall be informed to the participating bidders.

Bank reserves the right to reduce the minimum qualifying scores as per its own discretion

based on the number of technically qualified bidders.

1.14.2 COMMERCIAL EVALUATION:

a. Technically qualified bidders as per clause 1.14.1 above, shall be intimated of their

status before opening of commercial bids.

b. Commercial Bids submitted by the technical qualified bidders as per 1.14.2.a

above shall be opened and evaluated.

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c. Bid with the lowest price quoted shall be given a notional score of 100 and other

bids shall be scored as per the following example:

Bidder details

Financial Bid Amount

Bidder1

1,30,000

Bidder2

1,20,000

Bidder3

1,00,000

Conversion of financial bid amount to score:

Bidder

Details

Financial

Bid

Amount

Financial Score

(LFB/F*100)

Bidder1

1,30,000

100000/130000*100=76.92

Bidder2

1,20,000

100000/120000*100= 83.33

Bidder3

1,00,000

100.00

d. The scores so obtained, shall be informed to the participating bidders.

1.14.3 AWARD OF CONTRACT:

a. For the purpose of award of contract, Technical Scores shall be given a

weightage of 60% & Commercial Score shall be given a weightage of 40%.

Based on the same, total weighted score shall be obtained. The formula to

calculate the total weighted score is as follows:

Total Weighted Score: Total Technical Score x 60 + Total Commercial Score x 40

100

b. On the basis of combined weighted score for quality and cost, the bidder

shall be ranked in terms of the total score obtained. The bidder obtaining the

highest total combined score in evaluation of quality and cost will be ranked

as T1 followed by the proposals securing lesser marks as T-2, T-3 etc.

c. Contract shall be awarded to the T-1 Bidder or bidder with highest score. Bank

may at its own discretion may invite T-1 Bidder for further negotiations. In the

event, two or more than two highest scoring bidders are awarded equal final

scores, the bidder having the highest technical score shall be considered as

the T1 bidder.

d. If for any reason T1 bidder backs out or the purchase order given to the T1

Bidder does not get executed in part / full, the Bank shall forfeit the EMD &

invoke bank guarantee for delivery/performance and go for a retender.

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PART –II-GENERAL TERMS & CONDITIONS:

2.1. SUBMISSION OF BIDS

2.1.1. SUBMISSION OF BIDS THROUGH E-TENDERING PORTAL:

Bidders satisfying the Project Specific terms and conditions and General terms and

conditions specified in this RFP and ready to provide the said services as detailed in this

document (Scope of Work - Annexure I-A and I-B) in conformity with Technical

Specification stipulated in Annexure I-A and I-B may submit their bid through Bank’s e-

tendering service provider website https://iobtenders.auctiontiger.net on or before the

time line stipulated vide clause 1.1 of the RFP. Refer clause 2.28 for E-Tender Service pre

requisite for bid submission.

Bank’s e-tendering website will not allow any bids to be submitted after the deadline for

submission of bids. In the event of the specified date and time for the submission of bids,

being declared a holiday for the Bank, e-tendering website will receive the bids up to the

appointed time on the next working day. Extension / advancement of submission date

and time will be at the sole discretion of the Bank.

2.1.2. SUBMISSION OF DOCUMENTS:

In addition to uploading the documents in the e-tendering portal, Bidder should also

submit the following in a sealed cover to the address notified in the clause 1.1 of the RFP

on or before schedule mentioned in clause 1.1 of the RFP.

a. NEFT Remittance for Rs. 30,000/- (Rupees Thirty Thousand Only – non-refundable)

towards cost of bid documents to the following account:

A/C No.: 90360113301010

IFSC: IOBA0009072

A/C Name: Indian Overseas Bank SCRS

Transaction receipt shall be uploaded along with the Technical bid and hard copy

to be submitted along with EMD and integrity pact as per the timelines mentioned

in the RFP.

b. Bank Guarantee in lieu of EMD for Rs. 50,00,000/- (Rupees Fifty Lakh Only).

Bidders should be in possession of the acknowledgement issued by e-tendering system

for submission of bids through e-tendering system and provide the same if asked by the

Bank at the time of opening of Technical bids.

In case the above documents are not submitted on or before the schedule mentioned

in clause 1.1 of the RFP, the bid will be rejected even if the same is uploaded in the Bank’s

e-tendering service provider website.

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The above documents in a sealed cover should be put in the tender box kept in the

infrastructure division of Information Technology Department of the Bank’s Central Office,

Chennai on or before the date and time mentioned in the Schedule for bidding process

given in clause 1.1of this RFP or they may be handed over to any one of the officers of

the Bank’s Information Technology Department, Central Office, Chennai mentioned in

clause 1.1 of the RFP

Bids received in any other mode other than the mode stipulated above, will not be

accepted.

2.2 BID OPENING PROCESS:

The Bank will follow a two bid submission & opening process through e-tendering system

as follows:

1. Technical Bid Opening and Evaluation.

2. Commercial Bid Opening and Evaluation.

In the first stage, the technical bids submitted in Bank’s e-tendering website shall be

opened in the presence of available authorised representatives of the bidders who chose

to remain at the time, date and venue mentioned in clause 1.1 of this RFP. The evaluation

and short listing criteria shall be based on the criteria set out in clause 1.14 of this RFP.

After evaluation, commercial bids of technically qualified bidders shall be opened in the

presence of authorized representatives of bidders.

The evaluation of commercial bids shall be based on the criteria set out in Clause 1.14.2 of

this RFP and selection of L1 bidder shall be based on the criteria set out in clause 1.14.2 of

this RFP.

Awarding of contract shall be based on the criteria spelt out in clause 1.14.3.

2.3. COST OF BID DOCUMENT AND EARNEST MONEY DEPOSIT:

The bid should also be accompanied by BG in lieu of Earnest Money deposit (refundable)

of Rs. 50,00,000/- (Rupees Fifty Lakhs Only) and cost of bid document (non-refundable)

for Rs. 30,000/- (Rupees Thirty Thousand Only) by way of NEFT for the amount in favour of

Indian Overseas Bank, payable in Chennai.

Bank Guarantee submitted in lieu of EMD should be valid for minimum period of 6 months

with a claim period of 12 months from the date of expiry of guarantee from the last date

for submission of bids. The format for submission of EMD in the form of Bank Guarantee is

as per Annexure VII of this RFP.

This Bank Guarantee in lieu of EMD will be returned to the disqualified bidder along with

notice of disqualification, to unsuccessful bidders on determination of L1 bidder and to

the successful bidder on receipt of the Bank guarantee for delivery & installation as per

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clause 1.8 of this RFP. Bids received without the Cost of Bid document and Bank

Guarantee in lieu of EMD mentioned above will be rejected.

Bank shall forfeit EMD /invoke Bank Guarantee in lieu of EMD in the following events:

1. If a bidder withdraws the bid during its validity period.

2. If a bidder makes any statement or encloses any document which turns out to be

false/incorrect at a later date.

3. In case the successful bidder fails to sign the contract or fails to furnish the Bank

Guarantee (Performance & Delivery) as required.

4. In the event of bidder (Successful bidder) fails to provide the acceptance with in

the stipulated time or withdrawn post acceptance of the P.O.

2.4. BIDDER’S INQUIRIES ON RFP & BANK’S RESPONSE:

All enquiries from the bidders, related to this RFP must be directed in writing / email and

sent to the address/email ID‟s as per schedule mentioned in clause 1.1 of the RFP. Any

clarifications / query received thereafter shall not be considered and will be ignored. The

preferred mode of delivering written questions, to the aforementioned contact person

would be through the email followed by letter in writing. In no event, Bank will be

responsible in ensuring receipt of inquiries.

Sl.No

Page No.

Clause No.

Description

Clarification

Banks

Response

Bank makes no commitment on its part to accept all the queries / suggestions / requests

submitted by the bidders. Bank on reviewing the inquiries received from the bidders,

wherever needed, will carry out necessary amendment to its RFP clauses, if any, and the

same will be posted in the Bank’s website and no separate communication will be sent

to individual bidders. However, Bank makes no representation or warranty as to the

completeness or accuracy of any response made to the queries in good faith.

2.5. BIDDER’S RESPONSIBILITY VIS-À-VIS THIRD PARTY PRODUCTS / EQUIPMENTS /

SOFTWARE:

If the proposal includes equipment or software marketed and / or supported by other

companies / individuals, the bidder, as the prime contractor for the delivery, installation

and maintenance of the entire system, must declare that they possess the requisite

permission / license for the equipment / software. The successful bidder has to provide

handholding support to the new incoming bidder in case of termination of the contract

or completion of the contract for smooth handover of the operation. If successful bidder

fails to provide handholding support, Bank shall invoke the Bank Guarantee for

performance

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2.6. LIABILITIES OF THE BANK:

This RFP is not an offer of the Bank, but an invitation for Bidder’s responses. No contractual

obligations on behalf of the Bank, whatsoever, shall arise from the tender process unless

and until a formal contract is signed and executed by duly authorized officers of the Bank

and the Bidder. However, until a formal contract is prepared and executed, this offer

together, notification of award of contract and Bidder’s written acceptance thereof shall

constitute a binding contract with the vendor.

2.7. OWNERSHIP:

The RFP and all supporting documentation / templates are the sole property of the Bank

and violation of this will be breach of trust and the Bank would be free to initiate any

action deemed appropriate. The proposal and all supporting documentation submitted

by the bidders shall become property of the Bank.

2.8. FURNISHING OF INFORMATION

The Bidder is expected to examine all instructions, forms, terms and specifications in these

documents. Failure to furnish all information required by the documents or to submit a

bid not substantially responsive to the documents in every respect will be at the Bidder's

risk and may result in the rejection of its bid.

2.9. FORMAT AND SIGNING OF BIDS

The original Technical and Commercial bids shall be typed and shall be signed by the

Bidder or a person or persons duly authorized to bind the Bidder to the contract. The

person or persons signing the bid shall initial all pages of the offer.

2.10. AUTHENTICATION OF ERASURES / OVERWRITING ETC.

Any inter-lineation, erasures, or overwriting shall be valid only if the person or persons

signing the bid initial them.

2.11. AMENDMENTS TO RFP TERMS AND CONDITIONS:

Banks reserves its right to issue any amendments to the terms and conditions, technical

specification of the RFP at any time prior to the deadline for opening of the technical

bids. Such amendments to RFP shall be webcasted through Bank’s official website.

2.12. CONFIDENTIALITY & NON-DISCLOSURE AGREEMENT:

Successful bidder and its employees will strictly under not to communicate or allow to be

communicated to any person or divulge in any way, any information relating to the ideas,

the concepts, know-how, techniques, data, facts, figures and information whatsoever

concerning or relating to the Bank and its affairs to which the said employees have

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access in the course of the performance of the contract. A non-disClosure agreement

as per format provided in Annexure X should be executed by the Successful bidder.

Bidder has to submit a letter duly signed by his employees wherein the bidder will identify

his employee as a person deputed to the Bank for discharging duties in terms of the

agreement with the bank and the employee undertaking to abide by all the rules and

regulations of the bank while discharging his duties in the Bank.

The bidder has to obtain Non-Disclosure Cum Confidentiality undertaking letter from

each of the employee for deputation to the Bank. In the said undertaking, the employee

should also hold himself jointly liable along with his employer for any loss or damage

caused to the bank because of any breach of terms of undertaking letter or any other

terms specified by the bank in writing.

2.13 CLARIFICATION

During evaluation of the bids (both technical and commercial), the Bank may, at its

discretion, ask the Bidder for any clarification on its bid. The request for clarification and

the response shall be in writing / email, and no change in the prices shall be sought,

offered, or permitted after submission of the bid.

2.14. ERRORS AND THEIR RECTIFICATION

Arithmetical errors will be rectified on the following basis:

If there is a discrepancy between the unit price and the total price that is obtained by

multiplying the unit price and quantity, the unit price shall prevail, and the total price shall

be corrected based on the corrected figure and the corrected figure will be reckoned

for determination of L1 bidder. If the bidder does not accept the correction of the errors,

its bid will be rejected.

2.15. BANK’S RIGHT TO ACCEPT OR REJECT ANY OR ALL BIDS

Notwithstanding anything contained in any of the clauses, Bank hereby reserves its right

to accept or reject any or all the bids and to annul the bidding process at any time prior

to contract award, without thereby incurring any liability to the affected Bidder or bidders

or any obligation to inform the affected Bidder or bidders of the grounds for the Bank's

action.

2.16. CONTACTING THE BANK

Any effort by a Bidder to influence the Bank in its decisions on bid evaluation, bid

comparison or contract award will result in the rejection of the Bidder's bid.

2.17. ACCEPTANCE OF CONTRACT

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Within 7 days (exclusive of holidays) of receipt of the Purchase Order, the company shall

sign, affix official stamp and date the duplicate copy / photo copy of the Purchase Order

and Request for Proposal document along with its amendments and return it to the Bank

as a token of having accepted the terms and conditions of the Contract.

2.18. FORMATION OF CONTRACT & EXECUTION OF SLA.

Acceptance of the Purchase Order / letter of intent as defined in clause 2.17 of this RFP

constitute a valid contract. Successful bidder shall enter into a formal SLA with the Bank

detailing terms and conditions set out in this RFP and in Purchase order / Letter of Intent.

However, until an SLA is signed by both the parties, contract so constituted as detailed in

this clause shall be construed as Service Level Agreement and shall be applicable.

2.19. ASSIGNMENT & SUBCONTRACTING

The Successful Bidder/s shall not assign or subcontract, in whole or in part, its obligations

to perform under this Contract, except with the Bank's prior written consent.

2.20. USE OF CONTRACT DOCUMENTS AND INFORMATION

The Successful Bidder shall not, without the Bank's prior written consent, disclose any

specification, plan, drawing, pattern, sample, or information furnished by or on behalf of

the Bank in connection therewith, to any person other than a person employed by the

Supplier in the performance of the Contract. Disclosure to any such employed person

shall be made in confidence and shall extend only so far, as may be necessary for

purposes of such performance.

2.21. TERMINATION FOR DEFAULT

The Bank, without prejudice to any other remedy for breach of Contract, shall give written

notice of default to the Bidder with a cure period of 30 days. After 30 days if Bank is not

satisfied with the response, may terminate the Contract in whole or in part:

a) if the Bidder fails to deliver any or all of the solution within the period(s) specified in

the Purchase Order, or within any extension thereof granted by the Bank or

b) if the Bidder fails to perform any other obligations(s) under the Contract.

In the event of the Bank terminating the Contract in whole or in part, pursuant to clause

1.5 & 1.6, the Bank may procure, upon such terms and in such manner, as it deems

appropriate, solution and related services, similar to those undelivered, and the Bidder

shall be liable to the Bank for any excess costs for such similar services subject to a

maximum of the order value. However, the Bidder shall continue performance of the

Contract to the extent not terminated.

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2.22. TERMINATION FOR INSOLVENCY & TERMINATION FOR CONVENIENCE

The Bank may at any time terminate the Contract by giving written notice with a cure

period of 30 days to the Bidder, if the Bidder becomes bankrupt or otherwise insolvent. If

the bank is not satisfied with the bidder’s reply, bank may terminate the contract.

Termination in this case will be without compensation to the Bidder, provided that such

termination will not prejudice or affect any right of action or remedy, which has accrued

or will accrue thereafter to the Bank.

The Bank, by written notice of not less than 90 (ninety) days, may terminate the Contract,

in whole or in part, for its convenience. In the event of termination of the Agreement for

the Bank’s convenience, Service Provider shall be entitled to receive payment for the

Services rendered (delivered) up to the effective date of termination. It is also clarified

that the Vendor shall not be entitled to terminate the contract.

2.23. FORCE MAJEURE

Notwithstanding the provisions of clauses 2.21 to 2.22 the Bidder shall not be liable for

penalty or termination for default if and to the extent that its delay in performance or

other failure to perform its obligations under the Contract is the result of an event of Force

Majeure. For purposes of this clause, "Force Majeure" means an event beyond the control

of the Bidder and not involving the Bidder's fault or negligence and not foreseeable. Such

events may include, but are not restricted to, wars or revolutions, fires, floods and

epidemics.

If a Force Majeure situation arises, the Bidder shall promptly notify the Bank in writing of

such condition and the cause thereof. Unless otherwise directed by the Bank in writing,

the Bidder shall continue to perform its obligations under the Contract as far as is

reasonably practical, and shall seek all reasonable alternative means of performance

not prevented by the Force Majeure event.

Similarly, Bank shall also be not liable for any delay or failure in providing required

infrastructure or support to the successful bidder to perform its obligations under the

contract where such delay or failure is the result of an event of Force Majeure. For

purposes of this clause, "Force Majeure" means an event beyond the control of the Bank

and not involving the Bank's fault or negligence and not foreseeable. Such events may

include, but are not restricted to, wars or revolutions, fires, floods and epidemics.

2.24. COPY RIGHT/LICENCE VIOLATION

The bidder shall explicitly absolve the Bank of any responsibility/liability for use of

system/software delivered along with the equipment; (i.e. the bidder shall absolve the

bank in all cases of possible litigation/claims arising out of any copy right/license

violation.) for software (s) sourced either from third parties or from themselves.

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2.26. LIMITATION OF LIABILITY:

The liability of bidder under the scope of this RFP is limited to the value of the relevant

order.

2.27. COMPLIANCE TO LABOUR ACT:

As per Government (Central / State) Minimum Wages Act in force, it is imperative that all

the employees engaged by the bidder are being paid wages / salaries as stipulated by

government in the Act.

2.28. E-TENDERING:

1. Bank has decided to determine L1 through bids submitted on bank’s E-Tendering

website https://iobtenders.auctiontiger.net. Bidders shall bear the cost of

registration on the Bank’s e-tendering portal. Rules for web portal access are as

follows:

2. Bidder should be in possession of CLASS II or CLASS III-Digital Certificate in the name

of company/bidder with capability of signing and encryption for participating in

the e-tender. Bidders are advised to verify their digital certificates with the service

provider at least two days before due date of submission and confirm back to

bank.

3. Bidders at their own responsibility are advised to conduct a mock drill by

coordinating with the e-tender service provider before the submission of the

technical bids.

4. E-Tendering will be conducted on a specific web portal as detailed in 1.1

(schedule of bidding process) of this RFP meant for this purpose with the help of

the Service Provider identified by the Bank as detailed in 1.1 (schedule of bidding

process) of this RFP.

5. Bidders will be participating in E-Tendering event from their own office / place of

their choice. Internet connectivity /browser settings and other paraphernalia

requirements shall have to be ensured by Bidder themselves.

6. In the event of failure of their internet connectivity (due to any reason whatsoever

it may be) the service provider or bank is not responsible.

7. In order to ward-off such contingent situation, Bidders are advised to make all the

necessary arrangements / alternatives such as back –up power supply,

connectivity whatever required so that they are able to circumvent such situation

and still be able to participate in the E-Tendering Auction successfully.

8. However, the vendors are requested to not to wait till the last moment to quote

their bids to avoid any such complex situations.

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9. Failure of power at the premises of bidders during the E-Tendering cannot be the

cause for not participating in the E-Tendering.

10. On account of this the time for the E-Tendering cannot be extended and BANK is

not responsible for such eventualities.

11. Bank and / or Service Provider will not have any liability to Bidders for any

interruption or delay in access to site of E-Tendering irrespective of the cause.

12. Bank’s e-tendering website will not allow any bids to be submitted after the

deadline for submission of bids. In the event of the specified date and time for the

submission of bids, being declared a holiday for the Bank, e-tendering website will

receive the bids up to the appointed time on the next working day. Extension /

advancement of submission date and time will be at the sole discretion of the

Bank.

13. During the submission of bid, if any bidder faces technical issues and was unable

to submit the bid, in such case the Bank reserves its right to grant extension for bid

submission by verifying the merits of the case and after checking necessary details

from Service provider.

14. Utmost care has been taken to reduce discrepancy between the information

contained in e-tendering portal and this tender document. However, in event of

any such discrepancy, the terms and conditions contained in this tender

document shall take precedence.

15. Bidders are suggested to attach all eligibility criteria documents with the Annexes

in the technical bid.

2.29. PACKING:

The Successful Bidder shall provide such packing of the hardware as is required to prevent

their damage or deterioration during the transit to their final destination. The packing shall

be sufficient to withstand, without limitation, rough handling during transit and exposure

to extreme temperatures, salt and precipitation during transit, and open storage. Packing

case size and weights shall take into consideration, where appropriate, the remoteness

of the Goods' final destination and the absence of heavy handling facilities at all points

in transit.

2.30. INSURANCE:

The Goods supplied under the contract shall be fully insured any LMSs or damage

incidental due to transportation, storage and erection. The transit insurance shall be for

an amount equal to 110% of the invoice value of the Goods from “Warehouse to

Destination” on All Risk basis including “War Risks & Strikes”. The supplier should also insure

the goods for the invoice value under Storage Cum Erection Policy till three months from

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the date of delivery. Any damage happens to the system due to non-availability of

Storage Cum Erection Policy, the supplier has to bear the Losses. Bidder has to submit a

copy of the insurance policy so that the Bank may get a new insurance cover after

stipulated period.

2.31. OTHER TERMS AND CONDITIONS

a. The Bank shall have the right to withhold any payment due to the successful bidder

in case of delays or defaults on the part of the successful bidder. Such withholding

of payment shall not amount to a default on the part of the Bank.

b. Successful bidder shall hold the Bank, its successors, Assignees and administrators

fully indemnified and harmless against Loss or liability, claims actions or

proceedings, if any, that may arise from whatsoever nature caused to the Bank

through the action of its technical resources, employees, agents, contractors,

subcontractors etc. However, the SB would be given an opportunity to be heard

by the Bank prior to making of a decision in respect of such Loss or damage.

c. Successful bidder shall be responsible for managing the activities of its personnel

and will be accountable for both. SB shall be vicariously liable for any acts, deeds

or things done by their technical resources, employees, agents, contractors,

subcontractors etc. that is outside the scope of power vested or instructions issued

by the Bank.

d. Successful bidder shall be the principal employer of the technical resources,

employees, agents, contractors, subcontractors etc. engaged by SB and shall be

vicariously liable for all the acts, deeds or things, whether the same is within the

scope of power or outside the scope of power, vested under the contract to be

issued for this tender.

e. The indemnification is only a remedy for the Bank. The successful bidder is not

absolved from its responsibility of complying with the statutory obligations as

specified above. Indemnity would be limited to court awarded damages and shall

exclude indirect, consequential and incidental damages. However, indemnity

would cover damages, Loss or liabilities suffered by the Bank arising out of claims

made by its customers and/or regulatory authorities.

f. Successful bidder shall be held entirely responsible for the security and the

protection of their workers at all times inclusive of non-working hours. They shall be

deemed to have included for all costs associated therewith, including cost of

insurance, medical expenses etc. if any. Successful bidder shall inform all his

employees, technical resources, employees, agents, contractors, subcontractors

etc. associated in execution of the work awarded under this RFP to work in the

specified area and they should not move around at other places of premises

without any specific reason.

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g. SB or its authorized agents or its employees / technical resources shall not store or

allow to store in the Bank’s premises any goods, articles or things of a hazardous,

inflammable, combustible, corrosive, explosive or toxic nature.

h. SB and its employees, technical resources, agents, contractors, subcontractors or

its authorized agents shall provide full co-operation to other agencies working in

the premises and shall follow the instruction of site in charge. No extra claims shall

be entertained on account of any hindrance in work.

i. SB shall not be entitled to any compensation for any Loss suffered by it on account

of delays in commencing or executing the work, whatever the cause of delays

may be including delays arising out of modifications to the work entrusted to it or

in any sub-contract connected therewith or delays in awarding contracts for other

trades of the Project or in commencement or completion of such works or for any

other reason whatsoever and the Bank shall not be liable for any claim in respect

thereof.

j. It is well defined and understood that the labour or any employee or technical

resources of the SB will have no right for claim of employment on the Bank.

k. No extra claim shall be entertained on account of all the redo of work on account

of SB’s negligence and resulting into make good of the damages or damaged

portions during executing the job. All such cost shall be borne by the SB.

l. SB shall indemnify the Bank from all the acts & deeds on account of negligence

by his employees, agencies, representatives or any person acting on his behalf.

m. SB shall take all risk Insurance coverage for its employees, technical resources,

representatives or any person acting on his behalf during the contract period to

cover damages, accidents and death or whatever may be.

n. SB should indemnify the Bank for Intellectual Property Rights (IPR) / copy right

violation, confidentiality breach, etc., if any.

o. The Bank ascertains and concludes that everything as mentioned in the tender

document or its addendum circulated to the bidders and responded by the

bidders have been quoted for by the bidders, and there will be no extra cost

associated with the same in case the SB has not quoted for the same.

2.32. RESOLUTION OF DISPUTES

In case of any disagreement or dispute between the Bank and the successful bidder, the

dispute will be resolved in a manner as outlined hereunder.

The Bank and the successful bidder shall make every effort to resolve amicably by direct

informal negotiations any disagreement or dispute between them on any matter

connected with the contract or in regard to the interpretation of the context thereof. If,

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after thirty (30) days from the commencement of informal negotiations, the Bank and the

successful Bidder have not been able to resolve amicably a contract dispute, such

differences and disputes shall be referred, at the option of either party, to the arbitration

of one single arbitrator to be mutually agreed upon and in the event of no consensus,

the arbitration shall be done by three arbitrators, one to be nominated by the Bank, one

to be nominated by the successful bidder and the third arbitrator shall be nominated by

the two arbitrators nominated as above. Such submission to arbitration will be in

accordance with the Arbitration and Conciliation Act 1996. Upon every or any such

reference the cost of and incidental to the references and award shall be at the

discretion of the arbitrator or arbitrators or Umpire appointed for the purpose, who may

determine the amount thereof and shall direct by whom and to whom and in what

manner the same shall be borne and paid.

Any dispute or difference whatsoever arising between the parties and of or relating to

construction, operation or effect of this contract or the validity or the breach thereof, shall

be settled by Arbitration in accordance with the Rules of Arbitration of the “SCOPE” and

the award made in pursuance thereof shall be final and binding on the parties. Courts of

Chennai city shall alone have jurisdiction to the exclusion of all other courts, in respect of

all differences and disputes envisaged above.

2.33 RIGHT TO AUDIT:

Bank has the right to audit the application or the application development process and

control by the bank team or by engaging any third party entity in compliance with bank’s

security policy not limiting to VAPT alone.

2.34 CORRUPT AND FRAUDULENT PRACTICES:

a) As per Central Vigilance Commission (CVC) directives, it is required that

Bidders/Suppliers/Contractors observe the highest standard of ethics during the

procurement and execution of such contracts in pursuance of this policy:

b) “Corrupt Practice” means the offering, giving, receiving or soliciting of anything

of values to influence the action of an official in the procurement process or in

contract execution

AND

c) “Fraudulent Practice” means a misrepresentation of facts in order to influence a

procurement process or the execution of contract to the detriment of the Bank

and includes collusive practice among Bidders (prior to or after bid submission)

designed to establish bid prices at artificial non-competitive levels and to deprive

the Bank of the benefits of free and open competition.

d) The Bank reserves the right to reject a proposal for award if it determines that the

Bidder recommended for award has engaged in corrupt or fraudulent practices

in competing for the contract in question.

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Bank reserves the right to declare a firm ineligible, either indefinitely or for a stated period

of time, to be awarded a contract if at any time it determines that the firm has engaged

in corrupt or fraudulent practices in competing for or in executing the contract.

2.35 PRODUCT WITHDRAWAL

The bidder shall submit Annexure IV- Manufacturer Authorization Form duly signed by the

OEMs stating availability of spares and technical support for the Solution for the period as

mentioned in clause 1.7 & 1.8 of this RFP. If however, during the tenure of warranty and

post-warranty AMC period, the OEM withdraws the support for the Solution, the successful

bidder should replace the product with an equivalent or better alternative product which

is acceptable to the bank, or support the existing box with spares for the five year period

from the date of installation, at no additional cost to the bank and without causing any

performance degradation. If the successful bidder fails to provide the product as

specified above the bank reserves the right to invoke the performance guarantee.

2.35 SOLICITATION OF EMPLOYEES

During the term of the Contract and for a period of two years after any expiration of the

contract period/termination or cancellation of the Contract, both the parties agree not

to hire, solicit, or accept solicitation (either directly, indirectly, or through a third party) for

their employees directly involved in this contract during the period of the contract and

two years thereafter, except as the parties may agree on a case-by-case basis. The

parties agree that for the period of the contract and two years thereafter, neither party

will cause or permit any of its directors or employees who have knowledge of the

agreement to directly or indirectly solicit for employment the key personnel working on

the project contemplated in this proposal except with the written consent of the other

party. The above restriction would not apply to either party for hiring such key personnel

who

I. initiate discussions regarding such employment without any direct or indirect

solicitation by the other party; or

II. respond to any public advertisement placed by either party or its affiliates in a

publication of general circulation

2.36 EXIT CLAUSE

The Bank reserves the right to cancel the contract in the event of happening one or

more of the following conditions:

1. Failure of the successful bidder to accept the contract and furnish the Performance

Bank Guarantee.

2. Delay in delivery beyond the specified period.

3. Delay in completing implementation/customization and acceptance tests/ checks

beyond the specified periods;

4. Serious discrepancy in functionality to be provided or the performance levels which

have an impact on the functioning of the solution

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5. In addition to the cancellation of contract, Bank reserves the right to appropriate the

damages through encashment of Bid Security /Performance Guarantee given by the

Bidder. Bank reserves right to exit at any time after giving notice period of one month

during the contract period.

2.37 NAME AND CONTACT DETAILS OF IEM FOR THE ADOPTION OF INTEGRITY PACT IN

PUBLIC SECTOR BANK:

As per the directions of Central Vigilance Commission, all public sector banks are required

to adopt Integrity Pact in any procurement valued above the threshold value. Bidder

shall submit Annexure XI and Annexure XII on a stamp paper duly signed by their

authorized signatory along with the technical bid. Indian Overseas Bank have appointed

the IEM for this purpose:

Names

Address

Phone / Mobile

Email ID

Prof S.

Sadagopan

Director, IIIT,

Bangalore 26/C,

Electronics City

Hosur Road

Bangalore-

560100.

080-26782560

09900177142

s.sadagopan@gmail.com

2.38. ESCROW AGREEMENT:

The Bank and the Bidder shall mutually agree to appoint an escrow agent to provide

escrow mechanism for the deposit of the source code for all the software applications of

LMS Solution supplied by the Bidder to the Bank in order to protect its interests in an

eventual situation. In case of a disagreement between the Bank and the Bidder

regarding appointment of an escrow agent, the Bank shall appoint an escrow agent at

its entire discretion which shall be final and binding on the Bidder. The Bank and the Bidder

shall enter into a tripartite escrow agreement with the designated escrow agent, which

will set out, inter alia, the events of the release of the source code and the obligations of

the escrow agent. Costs for the escrow will be borne by the Bank. As a part of the escrow

arrangement, the final selected Bidder is also expected to provide the source code

along with detailed source code documentation (including data structure) of all the

software applications of LMS Solution and other critical business solutions which have

been duly reviewed by an external independent organization. The escrow arrangement

suggested by the Bidder shall not be binding on the Bank. The Bank reserves the right to

explore alternate escrow mechanisms based on the Bank's existing practices. The Bank

and the Bidder may enter into such escrow arrangement that is mutually agreed upon

by the two parties.

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PART – III-ANNEXURES

ANNEXURE-I-SCOPE OF WORK)

INDIAN OVERSEAS BANK is looking for a comprehensive Loan Management System (LMS)

and intends to automate entire loan management system including loan origination,

processing, disbursement, post sanction loan management, Credit monitoring with EWS

features and integration with banks Core Banking Solution. The Bank intends to

streamline the loan origination and tracking process in order to have faster loan

disbursals leading to business growth. This should also lead to lower defects to ensure

optimum returns on lending cycles and decreased operational costs improving the

bottom-line. The proposed Loan Origination System (LMS) should enhance customer

experience by streamlined operations that will enable faster responses to Customer

queries and requests.

The bank envisages having deeper insights into each transaction through real time

business activity monitoring, analytics to ensure lower defects, content and resource

optimization through audit trails and dynamic resource allocation. LMS architecture need

to meet the dynamically changing business requirements of the Bank. LMS should be a

perfect solution providing efficiency, speed, security, reliability, scalability and power. It

should have rich features that address end-to-end needs of the Bank

Scope would cover supply, installation and operationalization of the hardware, all

necessary application/system software and maintenance of the equipment supplied for

the period of contract with back to back support from the OEM of the hardware/software.

However, SB shall remain the single point of contact for the Bank and it shall be the

responsibility of the SB to manage all solution related issues by blacklining with the

respective OEMs.

The processing requirements, maintenance requirements, operational requirements and

future capabilities, implementation requirements, interfaces with other systems and issues

relating to Security and Controls have to be comprehensively taken care of and provided

for in the solution.

Service Provider (hereinafter also referred as “Successful Bidder/SB”) shall be responsible

for the following deliverables under this contract:

 LMS Solution as per the Functional Requirements & Technical Specifications

detailed in Annexure I (A) & I (B)

 All system hardware (server/network equipment including network cabling

infrastructure/appliances/racks) to be deployed for successful

implementation of the solution.

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 All system (OS/Data Base) and application software to be deployed for

successful implementation of the solution. All software deployed should be

with OEM back to back support.

 Implementation of the solution & end to end maintenance of the Solution

for the duration of the contract.

 Onsite support for the duration of the contract.

 The solution shall be with DR facility with replication. All components of the

solution shall have dual power supplies/processors/storage etc. to guard

against single point of failure. All Operating Systems should be hardened

and application whitelisted as per the directions provided by the Bank.

 Infrastructure proposed by the successful bidder should be sized in such a

manner so that the average utilisation at any point of time shall remain

below 60% for the period of the contract.

 Bidders shall upgrade the solution at free of cost in the event the utilisation

percentage is not maintained during the currency of the contract.

 Solution shall be capable enough to integrate the solution with the existing

scanner setup of the branches without any additional cost to the Bank.

1. Installation, customization, configuration and maintenance of the software

required for a Complete Loan Management System which may also include any

other hardware/ software which is essential to run application and any software/

tool that’s not quoted here shall be supplied and installed as part of installation

and at free of cost.

2. Bidder is also expected to provide support for DSA (Direct Sales agents), Direct

marketing agents (DMA), Point of presence (POP) etc., in future.

3. Successful Bidder is expected to digitize old loan proposals including approved,

rejected, differed proposals. This data must then be subsumed under the

predictive analysis through Machine Learning capabilities of the solution. All

bidders are required to provide proposed method of digitization during the

presentation phase of technical evaluation.

4. Parameterization, historical data management, verifying data quality, migrating

data, user acceptance testing, documentation, knowledge transfer and support.

5. Each loan application should be monitored from the time it is entered into the

system, and tracked through the various steps of credit review and approval

process.

6. The Escalation process and Workflow has to be parameterized at the administrator

level.

7. The Eligibility criteria and flow of Application should be parameterized.

8. The delegation power & User Permissions to be parameterized.

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9. IPR along with Modification code of the software (for internal use).

10. The proposed solution should be able to generate MIS reports for call login

periodically for example: volume of calls/ per day, resolution % per day, etc. The

bidder should provide an indicative list of reports which come out of the box.

11. The technical bid should cover the support structure available for the

administrators and Bank users. A brief write-up to be included with regard to how

the vendor proposes to address the training needs at multiple levels within the

Bank. The bids should inter alia cover the time period for which they would be

made available. The bidder should ensure onsite training for all the users at the

time of UAT and bidder should be flexible to give training to the users as and when

required/ demanded by the bank at any point contract period.

12. SB needs to coordinate with the respective Branches/Regional office/

Administrative office in respect of installation and operationalization of the solution

under the scope of this RFP.

13. SB has to ensure installation of the updates, patches, signatures and upgrades for

the solution as and when released by the OEM during the contract period with no

additional cost to the bank.

14. System hardening for the solution to the satisfaction of the bank’s Information

Security Department will be under the scope of the SB.

15. The OEM should provide 24x7 technical support through phone and Web for

Support, Product Updates, Patches, Signatures and access to Technical Library

and Product Documentation during the entire contract period with no additional

cost to the bank. It will be the responsibility of the successful bidder to ensure this.

16. SB should participate and provide necessary support during the DC-DR Drill and

during real disaster.

17. SB to work closely with the existing System integrators of the bank to achieve

minimum downtime. The Bank also expects direct OEM support during the various

phases of implementation which must be provided on demand without any

additional cost.

18. SB has to rack mount the proposed solution into the racks provided at Banks Data

Centers at Chennai and Hyderabad.

19. SB shall be responsible for the upkeep and smooth functioning of the solution

during the warranty and AMC/ATS period.

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20. RESPONSIBILITY FOR FAULT FREE OPERATION:

Vendor will have to guarantee a minimum uptime of 99.90%, calculated on a

monthly basis. Application availability will be 99.90% on 24x7x365. The penalty will

be calculated as per the details given below.

Uptime percentage - 100% less Downtime Percentage.

Downtime percentage - Unavailable Time divided by Total Available Time, calculated on

a monthly basis.

Total Available Time – 24 hrs per day for seven days a week.

Unavailable Time - Time involved while the solution is inoperative or operates

inconsistently or erratically.

Uptime Percentage

Penalty Details

A >= 99.90%

No Penalty

99.5% =< A < 99.9%

2% of cost of monthly maintenance charges

99.0% =< A < 99.5%

5% of cost of monthly maintenance charges

A < 99.0%

Penalty at an incremental rate of 1% (in addition to a

base of 5%) of cost of monthly maintenance charges

for every 0.1% lower than the stipulated uptime

The uptime percentage would be calculated on monthly basis and the calculated

amount would be adjusted from every subsequent quarter payment. The SLA charges

will be subject to an overall cap of 10% of the Monthly Maintenance Charges and

thereafter, Bank has the discretion to cancel the contract. If Vendor materially fails to

meet an uptime of 99.00% for three (3) consecutive months, the Bank may have the right

to terminate the contract. In case if there is no pending invoices to be paid by the Bank

to the vendor, the vendor has to submit a pay order/ cheque payable at Mumbai in

favor of INDIAN OVERSEAS BANK for the same within 15 days from the notice period from

the Bank.

Availability Service Level Default:



Availability Service Level will be measured on a monthly basis.



A Service Level Default will occur when the vendor fails to meet Minimum uptime

(99.5%), as measured on a monthly basis.

Bidder shall determine the severity levels based on the criteria mentioned below:

Priority

Severity

Level

Description

Target Response Time

Critical –

Production

The production system is not

operational. The problem

affects more than 90% of

4 business hrs for response

from SB/SI. A temporary

work around to be

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System

Down

the users and a solution is

not available.

provided within next 8

Business Hours on a best

effort’s basis after the root

cause analysis is

completed and Service

Provider’s team received

all the required logs and

files from the customer

High –

Serious

impact on

system

operation

The production system is

operational but has a major

feature that is not

operational. The problem

affects a significant number

of users and a solution is not

available

8 business hours for

response from SB/SI. A

temporary work around to

be provided within next 1

business day on a best

effort’s basis after the root

cause analysis is

completed and Service

Provider’s team received

all the required logs and

files from the Customer as

may be requested.

Medium -

Subsystem or

Device

Failure

The system is generally

available and functional for

a significant number of

users. An interim solution is

available to keep the

system operational.

2 working days

Low –

cosmetic

The system is generally

available and functional for

a significant number of

users. A cosmetic change is

requested

4 working days

An application monitoring tool is to be provided by the bidder to monitor the

performance of LMS in order to arrive at the severity level In the event, SB does

not comply with the response and resolution schedules as stated above, Bank at

its discretion, after due evaluation of reasons for the same, may invoke the Bank

Guarantee for Performance.

Help Desk Requirements

Successful bidder shall deploy 9 nos of L2 Support and 3 nos of L3 support with three shifts

(24*7) per day during the currency of the contract. SB shall also deploy 8 nos of L1 support

in two shifts on all Bank working days. The Bank has discretion to change the number of

support engineers at onsite support cost given. They may be called on holidays as well as

night shift in case of maintenance or DR Drill.

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The resident engineer shall be interviewed by Bank’s panel before confirmation. Engineer

must carry the Certificate from the OEM to be submitted as a proof of experience at the

time of the interview. If the engineer capabilities are not as per the requirement of the

Bank, SB shall make arrangement for another engineer at the earliest.

For any change in the onsite engineer during the period of the contract, SB shall submit

a 1-month notice to the Bank. Along with the notice, SB shall provide a replacement

engineer of similar capabilities and duly certified by the OEM.

The resident engineers will be exclusively for this project and cannot be shared by the

bidder for any other purpose. Granting leave/ absence to the engineers posted at our

site, should be with prior intimation to the bank and suitable replacement should be

arranged in his/her absence without fail

The expected time of response should be average 60 minutes per call. Escalation

process should be put in place for unresolved issues.

Help desk should be well trained to effectively handle queries raised by the Bank

customers/ employees, etc.

Scope of Onsite Engineers

L1 SUPPORT SCOPE:

L1 support engineer shall be a graduate and shall have minimum one-year

experience in handling calls related to LMS solution. Bank expects the

bidder to provide a complaint lodging portal and the L1 bidder shall attend

the user calls related to the LMS and shall be lodged in portal for follow-up

with L2. Proper record to be maintained in the portal for all the complaints.

L2 SUPPORT SCOPE:

L2 support engineer shall be a engineering graduate and shall have

minimum four -year experience in LMS solution application.

The Bank expects the Bidder to provide for L2 support for all activities and

services that are part of the scope. The L2 support provided by the Bidder

should be comprehensive and cover entire management and support of

the Solution provided by the Bidder. The services specified herein are not

exhaustive and only indicative. –

 Provide continuous onsite support for the all applications being

implemented and being procured through the Bidder

 Co-ordination with the Bank’s IT team and off-shore development team

for resolving customer’s issues / errors.

 Performing and troubleshooting End of Day, End of Month, End of Quarter

and End of Year activity.

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 Resolve the call within stipulated timeframe as defined in Service Level

Agreement

 Provide on-site trained personnel in each L2 shift, having adequate

exposure and background on the solutions for problem handling and

resolution

 Coordinate with the L3 teams for resolution and provide necessary

information as may be required by the team to resolve the issues

 Escalate the unresolved calls as per escalation matrix

 Provide the timeframe for providing a solution of resolution of the

escalated calls

 Prepare a root cause analysis document with the resolutions provided for

major issues such as:

o Problems which have resulted in complete service

o disruptions or downtime

o Critical production issues such as incorrect interest

o application in majority of the accounts, frauds done

o using the system, inconstant accounting or system

o behavior.

o Delayed response times

o Data / table corruptions

o System Performance issues (high utilization levels)

 To decide on preventive maintenance schedule with the Bank.

 Liaise with the L1 support personnel for the call information and resolution.

 All other activities as would be required by the Bidder to manage and

maintain the solutions.

 Application database and middleware support Support and maintain all

interfaces to the core Banking and other solutions part of this scope

document including

the middleware

 Modifications to existing scripts, reports, MRT due to errors /

technical faults.

 Present to Bank management on the critical issues reported, resolved,

solution provided and the suggested recommendations or leading

practices as and when asked by the Bank or on a monthly basis

whichever is earlier.

 Perform performance tuning of the applications mentioned in the Scope

of Work of this document including database tuning. The Bank expects

the Bidder to provide advice and points to be considered to the SI for

performing any hardware/OS tuning required as part of the performance

tuning.-Perform the application audit on a half yearly basis.

 Rectify any corruption in the software.

 Ensure patch releases are ported to the production environment within

the business disruption or business losses.

 Perform quarterly BCP/DR drill.

 Provide application support from the Bank‘s data centre as mentioned

above for the Data centre, disaster recovery site and near site

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o The Bidder is expected to act upon the tickets routed from Level 1.

The SI has to proficient and professional personnel are put to handle

the L2 support and resolutions are provided on a proactive basis

o L2 agents are expected to address issues/queries related to the

business applications (viz. Core and all third party applications). L2

agents will need to assess the cause of the issue and accordingly

resolve the same within the timelines mentioned in the SLA. The

agents would also need to track problems from initial call to restore

to service.

 The Bank reserves the right to increase or decrease the number of seats at

L2 helpdesk depending on its requirements at the Bank. The Bank also

reserves the right to change the locations of helpdesks at its discretion. The

Bidder is expected to quote a per seat rate, which shall be used in case the

Bank orders for lesser or more number of seats at the L2 helpdesk.

L3 SUPPORT SCOPE:

L3 support engineer shall be an engineering graduate and shall have

minimum seven -year experience in LMS solution application.

Critical code level changes or hardware failure related issues. This support

is required for all components that are expected to be provided by the

Bidder as part of this RFP.

The Bidder has to provide the resolution / service as per the defined service

levels. The Bidder has to make sure that the methodology proposed for

addressing and resolving problems is aligned to the required and defined

service levels. The staffing needs of the service desk will be decided by Bank

based on the call /ticket volumes and patterns. Brief description of the

envisaged activities to be performed by SI at L3 is enumerated as under.

The services specified herein are not exhaustive and are only indicative.

 Resolve the call within the stipulated timeframe as defined under the service

level agreements

 Communicate the status of the call to the Bank and accordingly update the

status, resolution or workaround and date of resolution in the appropriate

tool.

 Prepare a root cause analysis document for issues referred to L3 support and

provide to the Bank along with the resolution

 Liaise with the L2 support personnel for the call information and resolution.

 Provide version upgrades

 All other activities as would be required by the Bidder to manage and

maintain the solutions.

 Perform Version Migration - The services specified herein are not exhaustive and

only indicative.

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o Perform version migration as per the version release plan of OEM and

agreed by the Bank. Version upgrades and migrations should also

include porting of existing customizations.

o Provide training to the Bank‘s core functional and technical team

members on the new version functionalities and technical aspects as

and when version upgrades and migrations are performed.

o For any version migration to be performed the Bank and the Bidder will

mutually draw up an implementation plan and schedule for the same.

Authorized Signatory Name and Designation Office Seal

Place:

Date:

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ANNEXURE I (B) – FUNCTIONAL REQUIREMENTS

1. Solution should deliver the following functional requirements:

 Lead Management.

 Loan Origination System.

 Complete Loan Life Cycle Management.

 End-to-end workflow management.

 Ability to define & manage different origination channels.

 All delivery channels including branches, Regional Offices, Web Request,

mobile, TAB and any other delivery channel identified by the bank over

duration of contract (Mobile Apps – Both Customer Assisted and bank

Assisted and Web/Online Module)

 Support different loan products and loan types & loan Processes.

 Multi –organization, multi processes, multi – branches support.

 Secured access using profile definition.

 Audit trail of data/ processes.

 Log generation for regulatory purpose

 Single implementation supporting multiple portfolios.

 Internationalized solution supporting localization of application.

 Powerful structured and configurable workflow for automatic routing of

application.

 Supports multi-level loan product hierarchy.

 Support multi-tier rate structure.

 Seasonal cash flow and repayment capabilities.

 Supports application processing for individual and non-individual customers.

Non individual customers to include various constitutions like proprietorship,

partnership, Companies, trusts, societies, Corporations, LLP, foreign entities,

Local Branches of foreign entities, sovereign etc.

 Should support multiple borrower concept and Group borrower concept.

 User configurable parameters/ processes.

 Configurable Risk policies. To be in built in the system initially by the vendor at

the time of installation and later configurable by the Bank internally, in case

of need.

 Rule based credit evaluation to provide internal credit checking, Credit

rating, credit scoring, risk assessment and compliance check.

 Document flow, imaging and archiving.

 Image processing abilities so that image fed as input is properly populated in

output.

 Application details and status enquiry should be possible.

 Generate letters, forms & loan legal documentation & all desired template

automatically. These generated forms to be modifiable.

 Interface to external/internal systems.

 Skill-based routing - Auto Allotment

 E-Signature/ Digital signature enabled.

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 Possibility of enhancement with add-ons like Analytics, third party users/

auditors/ valuers/ advocates/ stock auditors/ due diligence agencies/ rating

agencies/ Subject matter experts/ regulators.

 Customer portal configuration.

 Ability to perform 3rd party Verifications, Valuations, Field Investigations etc.

 Output format to be flexible enough to have MS Word, Adobe Acrobat PDF

and HTML formats etc

2. Proposed System must support 5000 concurrent users with enterprise license with

unlimited users.

3. Interfacing with other external/internal systems, including but not limited to

Core Banking solution, Risk Rating Models, Scoring Models, CIBIL, UIDAI, IT Website,

D&B, MCA website/data, CRILIC, Market Reports, CERSAI, ECGC, GST site,

Defaulter list etc.

4. Proposed Solution should also provide interface with Integrated Risk Management

System, MIS, Integrated Treasury management system, Early Warning Signal (EWS),

AML, RAM Rating, Trade Finance, Document Management System (Proposed – for

accessing archived document), Active Directory (for user authentication),

Biometric Solution (for user authentication), Call Centre (for customer support) etc.

Further, a detailed list of the systems with which the Loan Management System

should integrate will be provided during preparation of BRD and SRS.

5. Facility for integration with Bank’s collection system (proposed) for collection of

fees for external agencies like DSA, BC, CIBIL, etc.

6. Validation of models and processes and maintenance of application software,

system software, database, any other interfaces required by the bank (existing or

proposed) etc.

7. System should be capable of supporting Product features. This may be as: -

Regular product parameters, - Special campaign or category parameters,

Exceptions (approved through a defined process).

8. Capture the financial data of the customer both current and projections, as

needed. Equity / capital details, Credit facility sanctioned/availed by/ from other

Banks/institutions, profit and loss statements, balance sheet statements, projected

cash flows, CMA etc.

9. System should have parallel processing abilities where at any point of time more

than one user can view the case and record their queries.

10. Comprehensive stock statement, Age wise book debts, tangible and intangible

securities for calculating initial power, loan limits etc.

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11. The system should be capable of handling SRRP (Short Review Renewal Proposal)

for all eligible borrower accounts and regular review/renewal of all accounts.

12. The system should be capable of handling the credit summation or turn over in the

account for capturing the F209 details between any two given dates.

13. The system should be capable of integrating with all internal audit software [like

COIR/Concurrent/Stock/Legal etc.] for capturing the audit details apart from the

ones that may be developed.

14. The solution should be able to provide predictive analysis about users/accounts

using Machine Learning and AI based evaluation. These features should be

available as standard features of the proposed solution.

15. GENERAL MANDATORY REQUIREMENT FOR ALL MODULES:

1. Offline facility in Branch to create applications in Bulk to make the work of Branch

staff easy. It should even work when the network connectivity fails so that the

branch can perform bulk creation of Loan Applications.

2. Eligibility Calculation of Loan for customer, Branches, Marketing officers before

making actual Application.

3. If Bank Needs an additional Level of Organization or Controlling office to Monitor

or Control the Branches, then the parameterized method of organization should

also be available.

4. Special products can be created when any Scheme/ Offers are announced for

the Bank/ a particular Region/or any Level.

5. Online Retail, Agriculture, Corporate/MSME, Online OTS, Lead generation through

BCs (Business Correspondents).

6. Loan account opening & lead generation through BCs (Business Correspondents)

on web.

7. Mobile Based Retail, Agriculture, Corporate/MSME for customer, Mobile Based

Loan review system.

8. Online or email/SMS tracking facility of loan stage by customer & Alert system to

customer to inform about Status of loan application/Loan Overdue.

9. Vehicle dealers, Defaulters list, Lawyers List etc. Uploading facility must be

available and it must help the branches in decision making process.(It should be

parameterized)

10. Auto fetching of details like MCLR, RLLR, Product, Organization, Account,

Customer details etc. which is required for Retail, Agriculture, Corporate, MSME

etc.

11. Administrative Module (Auto-Fetching of Loan Products from CBS as and when

created, Additional parameters to restrict product, User Privileges, User creation

movement Deletion, Delegation Powers for sanctioning of Products, Organization

Creation Movement Merging & Deletion, CBS Parameters Settings, Deletion of

Applications, Auto-fetching of MCLR from CBS)

12. User Creation, Password Creation & delegation Powers to be given must be

parameterized.

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13. All products have to be created at the Admin Level. Products must be

parameterized.

14. In-Built Risk Rating System which is parameterized and can be used for different

products and users must be available.

15. For every administrative activity that is mentioned, it should have provisions to be

approved by minimum 2 people. Ensure “Maker” & “Checker” concept for each

activity

16. Full test Module for testing, practice, improvement and correction.

17. Comprehensive training manual with in-built ‘help’ menu in system.

18. Output in various formats (including but not limited to MS word, MS excel, PDF,

HTML) with print options in various standard paper sizes (A4, A3, legal, letter etc.)

19. Output to be directly generated on click of a button, which can be seen on screen

sharing basis (collapsible) at all input screens so that users can compare input and

output on a single screen and make changes if necessary. Output button should

be available on all the screens & be handy in terms of placement.

20. Multilingual (English, Hindi & Major Regional Languages) output templates.

21. User credentials to be linked to internal CHRIS/other system.

22. Pre-Sanction Compliance, PSR (Post sanction review) Submission and

Management.

23. System should have mobile solutions for field functionality, client visits [with location

details and timestamp], including data & document, pictures uploads.

24. Full Push Pull integration with databases, internal & external systems & solutions.

25. Mobility solutions for relevant functional.

26. Push-pull Integration to Banks existing / proposed Core Banking solution, lead

management systems, Rating Systems, etc.

27. Automatic picking up of service charges for deviations/modifications/processing

for each type of facilities/borrower. These service charges may be directly debited

to Core, if configured.

28. Complete Loan Management System; automated process from lead

management till loan closure with full processing & Post sanction management

modules.

29. Proper tracking process in order to have faster loan processes leading to business

growth & credit quality enhancement.

30. Solution for improving Data quality through automated processing & reduced

manual interventions.

31. Should also lead to lower defects to ensure optimum returns on lending cycles and

decreased operational costs improving the bottom-line.

32. Should enhance customer experience by streamlined operations that will enable

faster responses to customer queries and requests.

33. The Proposed System should be available for multiple departments as per banks

requirement (Various verticals, International Department etc.)

34. Ability to incorporate implications of foreign exchange exposure (bank will provide

details at implementation stage)

35. The solution should invariably have data integration from internal and external

systems, Rule engine – that provides facility for configurable analytics routine to

analyse data and server as input for alerts.

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36. The Proposed solution should have a rating and scoring engine, Alert generation

mechanism and work flow management.

37. The proposed solution should have extensive reporting which can be customized

as per our need and requirement, reverse integration module to feedback the

other system.

38. Dashboard facility to the various departmental head and executives.

39. Customized Report Generation by Branches, controlling offices at their End,

Scheduled reports to officials through mail by Admin Team.

40. The system should have standard dashboard.

41. System should have capability of incorporating restriction/ stipulation provided by

our banks guidelines (i.e. LPD/DP).

42. System should be capable of generating user defined returns.

43. Generalized reports for Various Controlling Offices.

44. Reports (Customized, Scheduled reports).

45. Reports of Weighted average TAT for disbursal of personal loan applications, Home

Loan Applications, automotive application, Education loans, other loans etc.

46. Consolidated reports of Loans which could be drilled down.

47. Reports to be generated by the Branch, Region or Controlling office at their level

to find the progress.

48. Every user department should be able to generate the report of Application

Created, Approved, Rejected, Received as per the requirement based on the

products or Organizations….etc.

49. Report of List of users created with the maker and checker of the user with created

date, expiry date must be able to be generated.

50. Turn Around Time of Application at user level should be generated by the

controlling office as per their requirement.

51. The Escalation intimation of any Application (Loan or NPA) pending through mail

if it exceeds the TAT duration.

52. EASE points have to be available like DMS,CASE Login, Electronic Document flow,

Automatic customer alert, Alert to bank staff for upcoming & pending actions,

Integrated with core Banking system, Online document upload facility for

customer, Online approval & escalation Workflow, Product brochures, Document

check list for customer, Branch, Marketing officers, Login review functionality,

Aadhar based biometric KYC, Status dashboard for different user groups,

Integration with underwriting and rating system.

53. To track OTS/Compromise cases, Track list of accounts identified for OTS by

Bank, identify approval authority within bank for OTS, Tracking account by stages

of approval, Tracking recovery schedule and amounts, automatic escalation,

automatic customer intimation, platform for customer to apply for OTS, Platform

for customer to track OTS status.

54. Minimum two or more decision making layer and customizable.

55. Any Changes in Application Software Based on User dept., other bank dept.,

Vigilance, Audit, Security, regulator requirement should be done Free of Cost.

56. Audit trail report generated as User Department Level.

57. The solution should have the feature of All EASE 3.0 Guidelines as advised by DFS.

As per the guidelines the following feature should be there or the solution should

support the following features.

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SUPPLY, IMPLEMENTATION AND MAINTENANCE OF

LOAN MANAGEMENT SYSTEM (LMS)

58. Dial-a-loan: Digitally-enabled doorstep facilitation for initiation of retail and MSME

loans on a Lead Management System System-enabled mechanism for registering

loan requests through app and other electronic means (SMS / missed call / Internet

banking / mobile banking / call center ), and time-bound visit by loan-sourcing

team for:

i. on-site product advice

ii. initiation via an app on a Lead Management System designed to

 capture leads with necessary documents and information from site

visits as well as other business sourcing channels,

 auto-notify customers

 track lead progression status with time-bound workflow

 provide dashboard views, including for individual team members.

59. Analytics-based and technology-enabled Retail and MSME credit outreach

 Customer-need driven credit offers by larger PSBs to existing customers

through analytics, e.g. for EMI on expenses like holidays/school-

fees/jewelry/consumer durables, home loan takeovers, loan-against-

property post home loan closure, working capital enhancement based on

sales jump.

 Customer-need driven credit offers by larger PSBs to new customers through

partnerships with FinTech’s and e-commerce companies

 Proactive reach-out through other technology-enabled partnerships and

dedicated sales channels

60. Credit@click: End-to-end digitalized, time-bound retail and MSME lending by

larger PSBs, leveraging Account Aggregators, FinTech’s and

PSBloansin59minutes.com

 Automate data-population in loan application, appraisal and processing using

API based financial and alternate data exchange with third-parties

 Analytics-based business rule engines

 Online self-service status tracking for loan applicants

 Disbursement with defined turnaround times and faster tracks for—

i. Loan proposals approved in-principle on PSBloansin59minutes.com; and

ii. MSME, housing, vehicle and personal loan proposals received otherwise and

loan-against-property proposals that are either from existing customers, or

from persons with good credit history, or are guaranteed or have lower ticket-

size.

61. DIGITAL DATA POPULATION AND PROCESSING ELEMENTS FOR CREDIT@CLICK

 Borrowing entity details, such as incorporation, shareholding, financial statements,

key financial ratios and disclosures on related party transactions

 Aadhaar-based eKYC and director/proprietor/partner/managing trustee details,

such as KYC, demographic details, local address/PIN-code and other directorships

 Credit Information Company data, such as credit score/report, willful defaulter

check

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SUPPLY, IMPLEMENTATION AND MAINTENANCE OF

LOAN MANAGEMENT SYSTEM (LMS)

 GST and Income Tax data and analytical reports

 Bank statements and transaction data and analytical reports on parameters such

as cheques bounced and top receipts/remittances

 Litigation details including EPFO proceedings

 Property title diligence and valuation reports

 E-signed and e-stamped digital documentation

 Alternate data, such as utility bills, mobile data and geo-tagged location, and

analytical reports

62. Credit@click for fast-track loan processing

 Straight-through processing of loan applications of existing customers for—

i. MSME loan renewals, turnover-based MSME limit enhancements, ad hoc

limits.

ii. Unsecured personal loans, personal vehicle loans and home loan top-up

loans.

 Automated processing and sanction (~2-4 days) for existing customers seeking first-

time credit up to CGTMSE guarantee limit, based on field visit and borrower

interaction.

 Automated processing and sanction (~3-5 days) based on field visit, borrower

interaction and risk assessment for— (i) New customers with high credit score

seeking credit up to CGTMSE guarantee limit (ii) Existing customers seeking first-

time credit above CGTMSE guarantee limit.

 End-to-end digitalized sanction and disbursement in respect of — (i) Applications

approved in-principle on PSBloansin59minutes.com (ii) Shishu Mudra applications

of existing customers with satisfactory operation of accounts.

63. Cash-flow-based MSME credit by larger PSBs, using FinTech, Account Aggregator

and other third-party data and transactions-based underwriting models

i. Leverage bank, FinTech, Account Aggregator and other third-party data for

underwriting

ii. Build analytics-based rule engines

iii. Offer customised pricing as well as collateral-free facilities

iv. Promote such lending, especially among un-banked MSME

64. Integrated banking* for large corporates with corporate-specific product and

service packages

In larger PSBs, covering loans, trade and value chain finance, forex, cash

management and deposit products, and fee-based services, for corporate

exposures of ≥ ₹ 100 crore on group basis

65. Online access and centralised processing hubs in larger PSBs for time bound

export Credit

66. Tech-enabled agricultural lending

67. App-based loan application and offers for KCC and gold loans by larger PSBs

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SUPPLY, IMPLEMENTATION AND MAINTENANCE OF

LOAN MANAGEMENT SYSTEM (LMS)

68. Loan Management System and centralized hubs for faster, time-bound processing

16. LARGE CORPORATE & MID CORPORATE / CORPORATE BANKING –

The system should define and support loan products/ portfolios like Working capital

loan, Term Loan, Real estate loans, Non fund based loans (LC, BG etc.), Hire

purchase, Trade finance Solution, Supply Chain Solution, Cash Management

System, Bills, Lease etc. and further to include any product/portfolio which bank

decides to include/ launch at a later date. The application should be able to

handle CGTMSE Scheme application both for simple and hybrid and also CGFMU

scheme

KEY REQUIREMENTS

1. A three or four level hierarchy for defining financial loan product.

2. Must be able to Group borrower concept.

3. Must be able to support the Sole, Multiple, Consortium, Syndication.

4. Support for individual and non-individual customers (Companies, firms,

Partnership, societies, trust, corporations, etc).

5. Ability to attach risk policies at any of these levels.

6. Support for multiple interest rate types like Fixed/Floating, index based mixed

and any other which may be advised by regulator in future.

7. Ability to define repayment variations like balloon, moratorium (skip), step-up/

down in the product. Ability to change repayment options, in case of need.

8. Intermittent and last balloon payments supported.

9. EMI, Principal Distributed and other methods of payment supported.

10. Interest and principal moratorium supported.

11. Servicing of interest during moratorium in line with repayment frequency

supported.

12. Capability to handle both fund based and non-fund based loan products in a

single or separate application as the case may be.

13. Capability to handle the takeover of the loan from the other financial

institutions.

14. Support restructuring of the existing loan as per the banks policy.

15. Specific data entry screens designed for a given customer type.

16. Additional details like financial data for a specific period captured for

corporate customer.

17. Combinations like individual/ corporate as a borrower/ co-borrower/

guarantor or vice-versa are supported.

18. De-dupe parameter specific to customer type can be defined.

19. Must be able to identify the account due for review and renewal and of own

able to communicate with the customer for submission of financial papers or

documents or remind them to apply though their log in LMS application.

20. Must be able to process and project based upon the transactions in the

account if any individual payments are being made and generate mails for

enquiry from the customer.

21. Must be able to read the annual transactions and project the various financial

figures from it.

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22. Loan products can be defined as corporate products offering more

processing flexibility.

23. Document set specific to customer type can be defined

24. Restructured account Module along with Configurable business rules as per

policy and approvals.

25. Dashboard reporting: few specific reports that are needed are

 Report on Pending proposals

 Report on Pending documentation

 Report on pending security creation

 Report on an industry

 Report on unutilized limits

 Report on pending CERSAI registration

 Report on list of borrower accounts pending compliance of Terms and

Conditions of RO and CO sanctions with the timelines.

 Report on pending CAF1, CAF 50, AR9, AR15, KYC certification by branches

etc.

26. This list is only illustrative. Above reports may further be drawn at Branch,

Region, Central Office level.

27. Classification Logic: reports may be customizable on definable input

logic/parameter viz. report on industry, group etc.

28. One-time data Transmission/real time data fetching for existing cases.

29. The application should be able to provide customized report as per the

requirement of the bank viz, Industry specific, demography specific, Religion

specific, segment specific or as per other requirements.

FUNCTIONAL REQUIREMENT FOR LARGE CORPORATE AND MID CORPORATE

Sl.No

Corporate LMS Specifications

General Features

Standard Credit Approval Workflow

Credit Approval Workflow with Delegation Level of Authority Routing

· Ability to define sanctioning authority based on loan size, product, etc.

· Ability to have multi-level sanctioning matrix

· Ability to allow authorized personnel to override credit approval or rejection

recommendation

· Ability to route the case for committee approval in case of higher loan

amounts

Document Checklist (Product Wise)

Ability to Trigger mail at each event/ stage

Ability to support different Document Type

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Sl.No

Corporate LMS Specifications

Exception Type

· Ability to add certain actions/ condition if the application is not fully up to the

mark for approval like addition of co-borrower, collateral, etc.

· Ability to re-route the case to appropriate officers in case of amendments

· Ability to re-route the case of any data change based on which decision was

taken

· Ability to reject the application with reasons

· Ability to re-open the rejected applications

Online Document Generation:

1) Appraisal note/ Board note

2) Credit Sanction advice

3) Executive Summary

4) Decline Letter

5) Control Sheet

6) Pre sanction and Post disbursement Compliance Sheet/ certificate

7) Second Line Certificate

8) Any other document as needed by the bank

Customized unified desktop showing Customer Activity and Initiation of new

cases

Support Group Customer Proposal

Standard Product Search with Data Class

Appeal/Modification Management

Define and support loan products

· Working Capital Loan

· Term Loan

· Non-Fund Based products (LC, BG, etc.)

· Hire Purchase

· Any other product as per the requirement of the bank

Advance deviation Management

· Based on pricing rules or demographics

· Maker checker process for deviation management

Track Source

Support Maker & Checker

User Management

· Add Users

· Remove Users

· Modify User’s access

· Add /Modify users to designated roles

 Extensive workflow, parametrization and configurable rules

 Allocate application to specific approvers

 Skill based allocation of work items

 Queuing system to allocate based on pre-set logic

 Define role, profile, level, branch, location based rules for users

 Define workflows for credit lines based on current process of bank

 Dynamic interaction between rules engine and queuing system

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Corporate LMS Specifications

 Define rules using customer level elemental data

 Define customer eligibility rules based on different parameters

Define and manage different origination channel

Configurable to support product features

· Regular Product Parameters

· Special campaign or category parameters

· Exceptions (approved through a defined process)

Ability to calculate Turn Around Time (TAT)

Ability to define and handle front – end and back end subsidies

Ability to define and handle subventions

Customer General Information

Client Sourcing details

Group Detail

Customer General Information & other Detail

Capturing of Parent entity demographics

Capturing of Co-applicant / Individual & corporate Guarantors / Obligors /

Other Stakeholders Information

Shareholding details

Dedupe

· Pre-screening Check from Internal database and CBS

· Pre-screening Check from External database (Blacklist, Negative list, Wilful

defaulters, Caution list of RBI/ECGC, Fraud Collaterals etc.)

Address and Demographic details

KYC Execution

Document Checklist execution

Customer portal for document upload

Fetching of existing customer records based on pre-defined parameters and

Auto Fill / Integration of following data / Information in the platform from already

available data in our systems (Like Finacle/Intranet etc)

1. Basic Information: CIF ID, Name, Group, Activity, Exposure, Group

exposure. Details of the Constituents of the Borrower

2. Position of Accounts and Overdue position

3. Stock Statement / DP details fed in Finacle

4. Insurance details fed in Finacle

5. Unit Inspection Details

6. Rate of Interest

7. CERSAI Details

8. F 209 from Finacle

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Sl.No

Corporate LMS Specifications

9. TRV like Interest Income, Commission, other income, Processing

charges, Account average balances in CC and CD from Finacle

10. TOD/Adhoc/ Cheque return details

11. LC devolvement / BG Invocations

12. Term Loan – Repayment schedule

13. Limit details for Cash Credit. Limit Node

Checks (Credit / preliminary Checks)

Preliminary Checks

1) Dedupe

2) Blacklist

3) Negative list

4) Watch list

5) SOL

6) Bad Collaterals Check

Due diligence and from various external source as Equifax, Experian, UCC,

Suffolk County, NAICS, Red Vision, Flood, OFAC, Census Tract, TransUnion, Lexis

Nexis, D&B, Core Logic, Argus, Hoovers, Reis Costar, Credit Data Mart, FICO SBSS

Score.

Due Diligence Integration with External Source

1. Reports from Consumer CIBIL – Directors, Guarantors, Proprietor,

Partners

2. Reports from Commercial CIBIL

3. Verification in ECGC- SAL List

4. Verification in CIBIL Suit Filed and Non Suit filed list of constituents

5. Verification in RBI Central Fraud Registry of constituents

6. Verification in CRILC for SMA status

7. External rating details and Rationale

8. Reports from Probe 42 in the form of Annexures to Board Note

 Other /Cross Directorships

 Statutory Auditor details of 3 years /Audit Qualifications

 Peer comparison

 ROC charge details

9. GST Return /IT Return verification of constituents

System should able to capture the following details from IOB Online/Intranet

1. CRISIL RAM Rating details and Rationale (Previous two Audited)

2. Central Office Inspection Report (COIR). Remarks and Replies/

Closure report

3. Credit Compliance Audit – Remarks and Replies/ Closure report

4. Stock Audit - Remarks and Replies/ Closure report

5. Legal Audit/ Vetting of Documents- Remarks and Replies/ Closure

report

6. Concurrent Audit Remarks and Replies/ Closure report

7. LFAR Remarks and Replies/ Closure report

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Sl.No

Corporate LMS Specifications

Proposal Information

Loan processing for non-individual customers

Customer detailed History/Business & Industry

Group(connection) Structure definition, fetching group exposure,

Sponsor/Cost/Location

Partners Detail (Buyers/suppliers) - Co-Investors

Management Profile

Employee Detail

Developmental Impact

Company Future Plan & Justification of Facility

Relationship Plan

SWOT analysis

Call Report/Unit Visit Report/Personal Discussion

Support Consortium and syndicated facilities

· Lead as well as Member banks

· In case of member bank, ability to link other bank's assessment, rate of

interest, monitoring, documents, etc.

· In case of Lead or syndicate agent bank, option to define and set up the

triggers/alerts in the system to collect initial transaction, fees, compliance

reports, repayments throughout the duration of the loan, loan monitoring

parameters and overall reporting for all lenders within the deal.

Auto capture of following from Bank Loan Policy Document

 Applicable Margin for a facility

 Prudential Norms- Large Exposure Framework compliance on SBE

and GBE

 Policy deviations in Key Financial Indicators and various others

Auto capture of following from Financial Discretion policy

 Applicability of Delegated power for a particular Credit facility

Applicability of Delegated power for a particular Concession

Auto capture of Industry exposure norms from bank internal web portal of CSSD.

Facility Information

Single Loan Application to process multiple Facilities for multiple borrowers

(Funded & Non-Funded).

Single Loan Application to process single or multiple Facilities for a single

borrower (Funded & Non-Funded).

Prior Sanction/Review

Capturing of Existing & New Facility

Group Exposure Detail

Customer Exposure with other banks (Relationship with Other Banks)

Limit Tree

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Corporate LMS Specifications

Facility assessment methods or score card for small business (SBSS, SBFE,

Intelliscore)

Facility wise Terms & Conditions

Fee & charge Detail

· waive or defer charge

· define different charges, fees and taxes to be collected for various credit

product type and customer type

· facility for commission/ fee management/ payments for DSAs, Valuers, LIEs,

lawyers and other third parties

· RAROC Calculation

Auto capture of Rate of Interest (Card rates) from Interest Rate circular and

ability to calculate % of concession proposed.

Auto capture of Applicable Service Charges/Card Rates from Services charges

circular/Forex charges circular and ability to calculate % of concession

proposed

Repayment methods like

· Balloon

· Moratorium

· Step up/ down

· others

Loan Amortization

Project funding/appraisal

Master data management of various masters like type of loans, geography,

business unit, etc.

Collateral Management

Capturing Collateral details

Primary Collaterals

Secondary Collaterals

Insurance Information

Generate Technical and Legal Valuation for collateral

Eligibility calculation based on collateral

Financial Information

Capturing of Business Financials (03 Years Audited and Projected)

1) Balance Sheet

2) Income Statement

3) Cash Flow

4) Ratios

5) Global Cash Flow

6) Stress testing

Auto Template for feeding the detailed Financial (BS, PL, CF) for five years (3

Years Audited and 2 years projections) and Auto Calculation of Key financial

indicators pre-defined.

Capture Tax Data Return

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Sl.No

Corporate LMS Specifications

Capturing of Consolidated financials

Financial Stress Testing/sensitivity analysis

Financial Highlights/Ratios

Financial Analysis Comments – Standalone/Group

Auto template for Various Assessment Methods like MPBF, LC, BG PC, Bills etc.

(Auto capture from above mentioned template) and ability to capture Eligible

Bank finance based on Pre-defined formulae.

Financial Risk & mitigates

Recording of covenants

Exposure level references

Profitability

Customer Existing Profitability/Income

Customer Proposed Profitability

Group Existing Profitability

Group Proposed Profitability

Account Monitoring (Conduct of Accounts) – indicative list

Deposit

Overdraft in SB/CD and excesses in Cash Credit

Term Loan

Letter of Credit

Bank Guarantee

Covenant Monitoring Module

Financial Covenants Monitoring

Non-Financial Covenants Monitoring

Tracking of Management Information

Covenant Trend Analysis

Risk Information

Peer Group Analysis

Internal Audit Comments

1. Central Office Inspection Report (COIR). Remarks and Replies/

Closure report

2. Credit Compliance Audit – Remarks and Replies/ Closure report

3. Stock Audit - Remarks and Replies/ Closure report

4. Legal Audit/ Vetting of Documents- Remarks and Replies/ Closure

report

5. Concurrent Audit Remarks and Replies/ Closure report

6. LFAR Remarks and Replies/ Closure report

External Auditor Remarks

Stock Market Performance

Single Obligor Limit Prudential (Borrower & Group)

Credit Policy Check

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LOAN MANAGEMENT SYSTEM (LMS)

Sl.No

Corporate LMS Specifications

Internal Risk Rating Engine (Borrower)

External Risk Rating (Through Integration)

Risk Identification and Mitigation

Exposure Norms.

CSC/CAC (Primary / Secondary Selection Criteria)

CSC (Customer Selection Criteria)

CAC (Credit Acceptance Criteria)

Customer Activity

Customized unified desktop showing Customer Activity and Initiation of new

case

Decision and Remarks

Online Document Generation:

1) Credit Memo

2) Facility Offer Letter

3) Executive Summary

4) Decline Letter

5) Control Sheet

6) Pre sanction and Post disbursement compliance Sheet/ Certificate

7) Second Line Certificate

8) Any other document as needed by the bank

Decision and Remarks History

Multiple to & fro movement of work items possible.

Documentation

Send request to Legal / Valuer / Insurer for Evaluation

Send request to DMS / Attorney / Internal to Bank for Document Generation

Mobility/Portal to 3rd party

Document Generation

Document Tracking

Document Deferral

Document Definition (mandatory/ non-mandatory)

Document Verification – (via different user)

Disbursement

Documentation Execution

E-sign/Doc sign

Online Customer Id and Account Creation

Disbursement Checklist

Disbursement Detail

Escrow Account Detail

Drawdown Schedule Setup

Linkage Between facility & Collaterals

Integration Capabilities

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LOAN MANAGEMENT SYSTEM (LMS)

Sl.No

Corporate LMS Specifications

Integration with Core Banking System

Integration with Financial Analysis System (E.g. Moody's etc.)

Integration with Other systems like to fetch data from external agencies.

Integration with Mail Server

Integration with Active Directory

Integration with Treasury Management System

Integration with SMS Gateway

Integration with Call Centre

Data Migration

Advanced Features - Collaterals & Covenant Monitoring

Covenant Monitoring Email Configuration

Collaterals Monitoring Email Configuration

Limit Expiry Monitoring [DP expiry]

Document Expiry Monitoring

Document Deferral Tracking

Advanced Features - Mobile / iPad/Portal

Mobile Based Loan Initiation( lead capture)

Initiation through Intuitive portal

Approval Through Mobile / iPad

Geo Tagging/Fencing Features

Offline Usage of Mobile Apps in case of Network Failures

Reports

Average Process Time Report

Process History Report

Pending cases RM/Branch/RO/CO wise report

Facility Details Report

Loan Applications Report

Document Expiry Report

Facility and Collateral Linkage Report

Covenant Expiry Report

Credit Portfolio Report

Credit Score Migration Report

Credit Risk Concentration by Origination date

Query Module

Other reports

Contact point verification

· different verifications for customers based on application

· support verification like phone, income, personal, address, etc.

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Sl.No

Corporate LMS Specifications

Review

· Annual review of applications

· History availability

Notification Management

· Real time notification of case

· Alert for disbursement of loan

· Templates for SMS, Emails, etc. [Overdue in case of loans??]

Queue Management

· Automatic allocation of loan applications

· Manual allocation of loan applications

Underwriting

17. RETAIL BANKING

KEY REQUIREMENTS

i. The system should define and support loan portfolios like Auto loans, Mortgage

loans, Consumer durable loans, Personal loans, Credit cards, Microfinance,

Hire purchase, Lease, Gold loan, Housing loan, pension loan, Lease rent

discounting, Loan against various liquid security like Deposit, LIC, KVP, NSC, etc.

ii. LMS should deliver the followings:

 End-to-end workflow management

 Support different origination channels

 Support different loan products and loan types

 Multi –organization, multi – branches support

 Secured access using profile definition

 Audit trail of data and Updation.

 Single implementation supporting multiple portfolios

 Internationalized solution supporting localization of application

 Powerful structured and configurable workflow for automatic routing of

application

 Supports three or four level loan product hierarchy

 Support multi-tier rate structure

 Supports application processing for individual as well as corporate

customers

 User configurable risk policies

 Rule based credit evaluation to provide internal credit checking, credit

scoring and compliance check

 Ability to handle multiple loans in one application

 Ability to handle multiple borrower and deviations related to the loan

products.

 Document imaging and archiving

 Application details and status enquiry.

 Generate letters and forms automatically

 Interface to external systems

 Ability to define Direct Selling Agents (DSA)s

 Ability to define the contribution given by the staff referrals.

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LOAN MANAGEMENT SYSTEM (LMS)

 Ability to perform 3rd party Legal Opinion, Verifications, Valuations, Field

Investigations etc

 Ability to end-end time stamp for each activity, Turnaround Time (TAT)

calculation.

 Ability to handle subsidies like education loan subsidy, Housing loan subsidy

 Ability to handle various govt schemes in retail products like PMAY

 Able to Handle the insurance of the assets

 Ability to generate automated e-mails / SMSs to applicants / valuers / CPV

/ other agencies

 Integration with Govt. initiated portals like vidyalakshmi portal,

PSBloansin59minutes.com, etc.

 Interface/ Integration with Vidyalakshmi portal for capturing of fields in the

application for educational loan in LMS. Loan scheme has to be decided

based on ranking of college as per our bank norms. Institute/College

captured in the LMS to be verified with online portals/ websites such as

MHRD website (for domestic study) and also for fetching the ranking of the

university in case of the Foreign studies.

 Integration with respective state RTOs online platform for lien

creation/termination of charge on vehicle(s) for the vehicle loan(s)

sanctioned

FUNCTIONAL REQUIREMENT FOR RETAIL

S. No

Retail LMS Specifications

General Features

Credit Approval Workflow

Workflow with Delegation Level of Authority Routing

Checklist (Advanced) - Standard To do list

Advanced Checklist (Product Wise)

Mail Trigger

Advanced Email Triggers

Document Type including Mandatory and Non-Mandatory

Exception Type

Advanced Deviation & Exception Approval Matrix

Online Document Generation (Offer Letter, Office note, Welcome Letter, In-

principal Approval letter, Decline Letter, Contract, Pre disbursement

compliance sheet/ certificate)

Customized unified desktop showing Customer Activity and Initiation of new

cases

Support of Sequential & Committee Like Approval Matrix

Standard Product Advance Search

Customized Advance Search

Eligibility Calculator

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LOAN MANAGEMENT SYSTEM (LMS)

S. No

Retail LMS Specifications

Pre-screening Check from Internal (RLMS) database (Dedupe, Blacklist, AML

Check Negative list, World Check etc.)

Pre-screening Check from Internal database ( Dedupe Check) and CBS

Pre-screening Check from External database (Dedupe, Blacklist, Negative

list, WD, Fraud Collaterals etc.)

360 Degree Process Dashboards

Limit Definition and Approval

Loan Amortization Schedule

Quick Product & Sub Product Setup

Employer TML Segmentation

Ability to apply multiple products in single case/work item

Appraisal Note 26 Duplicate check / review

Multi-level approval

Configurable to support product features

· Regular Product Parameters

· Special campaign or category parameters

· Exceptions (approved through a defined process)

Ability to capture the Insurance Amount of the loan sought for.

Ability to define Direct Selling Agents

Ability to define and handle front – end and back end subsidies

Ability to define and handle subventions

Capturing Data/Information

Capturing customer profile

Loan Slider View

Address and Demographic details

KYC

Employment Detail

Co-Applicant Details

Guarantor Details

Capture Referrer Details for Incentive management

Setup Promotions & Offers

Customer Exposure with other banks (Relationship with Other Banks)

Fee & Charge Details

Reference Details

Capture Applicant Asset & Liability details

Capture Applicant Cash Inflow & Outflow details

LMS should be integrated with DMS.

Assign unique customer ID

Collateral Management

Capturing existing collaterals

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LOAN MANAGEMENT SYSTEM (LMS)

S. No

Retail LMS Specifications

Capturing proposed collaterals Ex: Movable, Immovable, Cash equivalents.

Capturing Multiple Collaterals

Unique collateral ID

Financial Data

Capturing Company's financials and balance sheets up to 03 Years ( For Non-

Individual Cases)

Ratios Calculation

Average Banking Balance Analysis

Risk Information

Auditor Comments (External / Internal)

Credit Policy Check

Internal Scoring & Risk Rating

Behavioral Score Card

External Risk Rating (Through Integration)

External agency - Legal Verification

External agency - Health Check-up

External agency - Property Valuation

Profitability

Customer Existing/New Profitability

Documentation

Post Approval Documentation

Enterprise ECM/DMS document Reference for existing Documents

Bulk Document Scan

Document Deferral

Document Configuration

Define Mandatory and Non-Mandatory documents

· Configuration at applicant, application and asset level

Document Receipt

Verification at three levels i.e. applicant, application and asset

· Linking of scanned documents

· Waive document

Disbursement

Online Account Creation

Drawdown Schedule Configuration

Disbursement - Full & Partial

Amortization Schedule

Multiple Repayment Modes like

· Balloon

· Moratorium

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SUPPLY, IMPLEMENTATION AND MAINTENANCE OF

LOAN MANAGEMENT SYSTEM (LMS)

S. No

Retail LMS Specifications

· Step up/ down

· Others

Servicing / Other Modules

Customer Prospecting / Lead Management

· Manual Lead Creation through branch office

· Bulk Lead Creation through excel sheet upload

· Lead Creation through integration with website, mobile, KIOSK etc.

· Automatic lead assignment to users based on pre-defined logic

· Manual Lead Assignment/Re Assignment

· User performance monitoring

· Lead DE dupe

· Capture Detailed information of the lead

· Add and modify lead details

· Attach, scan documents

Initiate leads for multiple products through single application

General Features

· Unique Lead ID generation

· Lead Tracking

· Monitor Lead status, define SLAs, TATs

· Audit trail of the lead

· Automatic reminders for follow-up

· Automatic internal and external notifications based on different events

· 360 degree view of the lead. Below details of the lead will be available

(more can be configured, if required)

· Lead Details

· Family Details

· Wallet Details

· Existing liabilities with same and other banks

· Household details

· Account Details

· Audit and Decision Log

Contact Point Verification

Disbursement Module

Verification

· Initiate

· Perform

· Accept

· Reinitiate

Escalation Matrix

Queue Management

Automatic allocation of loan applications

· Manual allocation of loan applications

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SUPPLY, IMPLEMENTATION AND MAINTENANCE OF

LOAN MANAGEMENT SYSTEM (LMS)

S. No

Retail LMS Specifications

Sourcing Channel Details

· Sales Manager

· Branch Manager

· Area Sales Manager

· City Head

· Regional Sales Manager

· Zonal Sales head

· others

Misc. Services

Allied Processes (Record Visit, cross selling opportunity etc. during processing

of loan)

Multiple Currency support

Straight Through Processing ( STP) Configuration

Available on PSB Platform

Multi-tier rate architecture

Ability to calculate Turn Around Time (TAT)

Data Migration

Integration Readily Available

Integration with Core Banking System

Integration with Credit Bureau System (E.g. CIBIL etc.)

Integration with External Scoring systems (Ex: Experian, Equifax, High Mark)

Other systems like to fetch data from external agencies.

Integration with Mail Server

Integration with Active Directory

Integration with Any Other System

Integration with SMS gateway

Integration with Contact Centre

Advanced Features - Collaterals & Covenant Monitoring

Covenant Monitoring Email Configuration

Collaterals Monitoring Email Configuration

Document Expiry Monitoring

Document Deferral Tracking

Advanced Features - Mobile / Web Channel

Mobile Based Loan Initiation

Mobile Based Approval for Senior Management

Web Channel - Initiation from Web Portal, Internet Banking, Loan Aggregator

Geo Tagging/Fencing Features

Offline Usage of Mobile Apps in case of Network Failures

18. MSME (MICRO SMALL MEDIUM ENTERPRISES) BANKING

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SUPPLY, IMPLEMENTATION AND MAINTENANCE OF

LOAN MANAGEMENT SYSTEM (LMS)

KEY REQUIREMENTS

The system should define and support loan products/ portfolios like Working capital

loan, Term Loan, Non fund based lines (LC, BG etc.), Hire purchase, Trade finance

Solution, Supply Chain Solution, Bills, Lease etc and further to include any

product/portfolio which bank decides to include launch at a later date. The

application should be able to handle CGTMSE Scheme application both for simple

and hybrid.

The scope of the project envisages:

i. Installation, customization, configuration and maintenance of the software

required for a Loan Management System. Any other hardware/ software which is

essential to run application and not quoted shall be supplied and installed at free

of cost.

ii. LMS should deliver the following:

 End-to-end workflow management [including NBC, if required]

 Support different origination channels.

 Support different loan products, Schemes and loan types.

 Loan types/ Loan Products & Schemes --- parameters and constraints

definition.

 Interface with external systems.

 Provide TAT measurement and audit trails for every action taken or allocated

to any ID.

 Monitor the SME loans based on soft-coded Early Warning Signal (EWS) and

industry news to classify on risk and EWS

 Create an approval matrix – single user based and committee approval matrix

based on online system. Provide internal credit compliance verification, credit

scoring, rating and compliance check.

 Documentation should include indexing, scanning and retrieval process and

ability to carry out virtual audits.

 Generate letters and forms including loan security documents automatically.

 Customer tracking of their Application details and status enquiry.

 Reporting to various higher authorities.

 Ability to manage internal and external contact information.

 Ability to log and time stamp activities for audit purposes.

 Comprehensive security framework.

 Ability to perform 3rd party Verifications, Valuations, Field Investigations etc.

 Ability to generate and review the verifications in Work lists of internal as well as

external authorities.

 Creation of limit node, interest rate management, Drawing power

management, due date for review management, recovery management,

data base management, insurance management, data analytics, Group

management, level wise sanction management.

 Capability to carry out detailed financial analysis Generation of financial ratios.

 Ability to incorporate implications of foreign exchange exposure (Bank will

provide details at implementation stage).

 Types of facilities like PMEGP/ PMMY/ NEEDS/ Start Up/ Stand Up/ Proposals

through Udhayami Mitra Portal/psbloansin59minutes.com to be configurable.

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SUPPLY, IMPLEMENTATION AND MAINTENANCE OF

LOAN MANAGEMENT SYSTEM (LMS)

 Integration of Government sponsored MSME scheme accounts with relevant

portal

 System should be capable of capturing, storing and processing Loan

applications based on state wise/District wise.

FUNCTIONAL REQUIREMENT FOR MSME IN DETAIL

Sl. No

MSME LMS Specifications

General Features

Credit Approval Workflow

Credit Approval Workflow with Delegation Level of Authority Routing

· Ability to define sanctioning authority based on loan size, product, etc.

· Ability to have multi-level sanctioning matrix

· Ability to allow authorized personnel to override credit approval or rejection

recommendation

· Ability to route the case for committee approval in case of higher loan

amounts

Checklist (Advanced) - Standard To do list

Advanced Checklist (Product Wise)

Mail Trigger

Advanced Email Triggers

Document Type

Exception Type

Advanced Deviation & Exception Approval Matrix

Online Document Generation (Offer Letter, Control Sheet, Welcome Letter,

In-principal Approval letter, Decline Letter, Contract)

Customized unified desktop showing Customer Activity and Initiation of new

cases

Support of Sequential & Committee Like Approval Matrix

Standard Product Advance Search

Customized Advance Search

Eligibility Calculator

Pre-screening Check from Internal (RLMS) database (Dedupe, Blacklist, AML

Check Negative list, World Check etc.)

Pre-screening Check from Internal database ( Dedupe Check)

Pre-screening Check from External database (Dedupe, Blacklist, Negative

list, Wilful Defaulter, Caution list of RBI/ECGC Fraud Collaterals etc.)

360 Degree Process Dashboards

Limit Definition and Approval

Loan Amortization Schedule

Quick Product & Sub Product Setup

Ability to apply multiple products in single case/work item

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LOAN MANAGEMENT SYSTEM (LMS)

Sl. No

MSME LMS Specifications

Extensive workflow, parameterization and configurable rules

· Allocate application to specific approvers

· Skill based allocation of work items

· Queuing system to allocate based on pre-set logic · Define role, profile,

level, branch, location based rules for users

· Define workflows for credit lines based on current process of bank

· Dynamic interaction between rules engine and queuing system

· Define rules using customer level elemental data

· Define customer eligibility rules based on different parameters

User Management · Add Users · Remove Users · Modify User’s access · Add

users to designated roles

Extensive workflow, parametrization and configurable rules

· Allocate application to specific approvers

· Skill based allocation of work items

· Queuing system to allocate based on pre-set logic · Define role, profile,

level, branch, location based rules for users

· Define workflows for credit lines based on current process of bank

· Dynamic interaction between rules engine and queuing system

· Define rules using customer level elemental data · Define customer

eligibility rules based on different parameters

Track Source

Advance deviation Management

· Based on pricing rules or demographics

· Maker checker process for deviation management

Maker-Checker

Project Appraisal · Standard and Customized project appraisal · Build,

Import and Assess various financials and business models · Generate

appraisal note

Configurable to support product features

· Regular Product Parameters

· Special campaign or category parameters

· Exceptions (approved through a defined process)

Ability to capture the Insurance Amount of the loan sought for.

Ability to define Direct Selling Agents

Ability to calculate Turn Around Time (TAT)

Ability to define and handle front – end and back end subsidies

Ability to define and handle subventions

Capturing Data/Information

Capturing customer profile

Loan Slider View

Address and Demographic details

KYC

Capture Proposal Details

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LOAN MANAGEMENT SYSTEM (LMS)

Sl. No

MSME LMS Specifications

Co-Applicant Details

Guarantor Details

Capture Referrer Details for Incentive management

Setup Promotions & Offers

Customer Exposure with other banks (Relationship with Other Banks)

Fee & charge Detail

· waive or defer charge

· define different charges, fees and taxes to be collected for various credit

product type and customer type

facility for commission/ fee management/ payments for DSAs, Valuers, LIEs,

lawyers and other third parties

Reference Details

Capture facility details

Collateral Management

Capturing existing collaterals

Capturing proposed collaterals Ex: Movable, Immovable, Cash equivalents.

Generate Technical and Legal Valuation for collateral

Eligibility calculation based on collateral

Financial Data

Capture financial details of the entity

Ratio Calculation

Holding Patterns

Financial Analysis

Risk Information

Auditor Comments (External / Internal)

Credit Policy Check

Risk Rating

Behavioral Score Card

External Risk Rating (Through Integration)

External agency - Legal Verification

External agency - Health Check-up

External agency - Property Valuation

Exposure Norms

Profitability

Customer Existing/New Profitability

Documentation

Post Approval Documentation

Enterprise ECM/DMS document Reference for existing Documents

Bulk Document Scan

Document Deferral

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LOAN MANAGEMENT SYSTEM (LMS)

Sl. No

MSME LMS Specifications

Disbursement

Online Account Creation

Drawdown Schedule Configuration

Disbursement - Full & Partial

Amortization Schedule

Multiple Repayment Modes like

· Balloon

· Moratorium

· Step-up/ down

· Others

Subvention

Servicing / Other Modules

Customer Prospecting / Lead Management Lead Management

· Manual Lead Creation through front

· Bulk Lead Creation through excel sheet upload

· Lead Creation through integration with website, mobile, KIOS etc.

· Automatic lead assignment to users based on pre-defined logic

· Manual Lead Assignment/Re Assignment

· User performance monitoring

· Lead Dedupe

· Capture Detailed information of the lead

· Add and modify lead details

· Attach, scan documents

· Initiate leads for multiple products through single application

General Features

· Unique Lead ID generation

· Lead Tracking

· Monitor Lead status, define SLAs, TATs

· Audit trail of the lead

· Automatic reminders for follow-up

· Automatic internal and external notifications based on different events

· 360 degree view of the lead. Below details of the lead will be available

(more can be configured, if required)

· Lead Details

· Family Details

· Wallet Details

· Existing liabilities with same and other banks

· Household details

· Account Details

· Audit and Decision Log

Contact Point Verification

Disbursement Module

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SUPPLY, IMPLEMENTATION AND MAINTENANCE OF

LOAN MANAGEMENT SYSTEM (LMS)

Sl. No

MSME LMS Specifications

Notification Management

Real time notification of case · Alert for disbursement of loan · Templates

for SMS, Emails, etc.

Queue Management

· Automatic allocation of loan applications

· Manual allocation of loan applications

Misc. Features

Allied Processes (Record Visit, cross selling opportunity etc. during processing

of loan)

Standard Text Editor

Multiple Currency support

Straight Through Processing ( STP) Configuration

Multi-tier rate architecture

Data Migration

Integration Readily Available

Integration with Core Banking System

Integration with Credit Bureau System (E.g. CIBIL etc.)

Integration with External Scoring systems (Ex: Experian, Equifax, High Mark)

Other systems like to fetch data from external agencies.

Integration with Mail Server

Integration with Active Directory

Integration with SMS Gateway

Integration with Any Other System

Integration with Contact Centre

Advanced Features - Collaterals & Covenant Monitoring

Covenant Monitoring Email Configuration

Collaterals Monitoring Email Configuration

Document Expiry Monitoring

Document Deferral Tracking

Advanced Features - Mobile / Web Channel

Mobile Based Loan Initiation

Mobile Based Contact Point Verification

Mobile Based Approval for Senior Management

Web Channel - Initiation from Web Portal, Internet Banking, Mobile App,

Loan Aggregator

Geo Tagging/Fencing Features

Offline Usage of Mobile Apps in case of Network Failures

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SUPPLY, IMPLEMENTATION AND MAINTENANCE OF

LOAN MANAGEMENT SYSTEM (LMS)

19. AGRI ADVANCE

KEY REQUIREMENT

Bank intends to digitize the entire Agriculture segment (Farm & Non-Farm credit) Loan

Management system including loan origination, processing, disbursement & post

sanction Loan management. Proposed solution has to have:

 Complete Loan Life cycle management. Automated process from lead

management till loan closure with full processing & Post sanction management

modules.

 Capability to handle the pre-harvest and post-harvest processing.

 Capability to handle the direct and in-direct agriculture advances

 Capability to handle the Self-help group, Joint lending group, govt sponsored

schemes, Etc.

 Capability to handle Crop insurance and other agricultural insurance.

 Proper tracking process in order to have faster loan processes leading to business

growth & credit quality enhancement.

 Solution to have workflow & application suitable for all type of loans ranging from

simple Crop loan to complicated Agro processing Commercial loans.

 Solution for improving Data quality through automated processing & reduced

manual interventions.

 Should lead to minimum/ no errors to ensure optimum returns on lending cycles

and decreased operational costs improving the bottom-line.

 Should enhance customer experience by streamlined operations that will enable

faster responses to customer queries and requests

 The system should define and support loan products/portfolios like

 Kisan Credit Card (KCC)

 Agricultural term loans (Tractors, Machinery, Second Hand Tractors)

 Advances for four wheeler

 Farm Produce Marketing Loan / Financing against warehouse receipt

 Dealers of Agriculture Inputs

 Farm Building and Structures

 Scheme for Loan Against Gold Ornaments / Jewellery Minor irrigation, Rural go

down, Loan against Warehouse receipt, SHG / JLG, Bio gas, Buffalo loan, Loan

to fisherman, Loan for cattle feed, Agro shed, Agri Clinic, Warehouse receipt,

Land Purchase, Land Development, Plantation & Horticulture, Jewel loan,

Poultry, Fisheries, Dairy, Agri Infrastructure loan, Four Wheeler / Two wheeler

loan to farmer, Food Processing and any other product that Bank has or may

launch in future.

 Short term, Medium term and Long Term Agriculture and related loans, Land

Development, Dairy and animal husbandry including Fishery, Poultry etc

 Farm Mechanization (Tractor/ Harvester/ Power Tillers/ Other Farm Machineries

and accessories)

 Advance for all type of vehicle requirements for agriculture purpose and for

use of farmers

 Minor and Micro Irrigation,

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SUPPLY, IMPLEMENTATION AND MAINTENANCE OF

LOAN MANAGEMENT SYSTEM (LMS)

 Loan against Negotiable Warehouse Receipts (NWRs)/ Produce Marketing

Loan,

 Loan Against Gold Ornaments/ Jewellery

 Plantation and Horticulture,

 Dealers of Agriculture inputs,

 Value chain financing,

 Food processing and agro processing

 End to end solution for Finance to cold chain

 Agri infrastructure (including but not limited to Farm building and structures,

Warehouses, Cold Storage, Social Infrastructures etc)

 And any other loan in future bank or regulator advises

 System should be capable of capture, store and process Loan applications

based on State wise/District wise/ Crop wise/ Irrigation facility wise/ and any

other definable parameter wise Scale of Finance as per RBI/NABARD guidelines

on yearly basis.

 System should be capable of capturing the scale of finance for all the crops

and all the states for different seasons

 System should be able to take only limit level interest for the KCC Schemes.

(KCAJL, KCCDC, KCCSC, KCCCP, KCCAG).

 System should be able to apply upto date interest automatically at the time of

renewal of KCC accounts.

 System should able to change the interest rate slab to normal rate(without

subvention) where the overall limit of a CIF goes beyond Rs 3.00 lacs for

schemes such as KCAJL, KCCDC,NRLCC and NRLTL.

 System should able to fetch the interest rate slab based on the CIF and

sanction limit under scheme.

 System should be able to provide report for Zero balance AJL on daily basis.

 System should be modifiable for the requirement of new field/data as per

direction from RBI/DFS as and when required.

FUNCTIONAL REQUIREMENT FOR AGRI

S. No

Agri LMS Specifications

General Features

Credit Approval Workflow

· Ability to define sanctioning authority based on loan size, product, etc.

· Ability to have multi-level sanctioning matrix

· Ability to allow authorized personnel to override credit approval or rejection

recommendation

· Ability to route the case for committee approval in case of higher loan

amounts.

Workflow with DLA Routing

Checklist (Advanced) - Standard To do list

Advanced Checklist (Product Wise)

Mail Trigger

Advanced Email Triggers

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LOAN MANAGEMENT SYSTEM (LMS)

Document Type

Exception Type

· Ability to add certain actions/ condition if the application is not fully up to

the mark for approval like addition of co-borrower, collateral, etc.

· Ability to re-route the case to appropriate officers in case of amendments

· Ability to re-route the case of any data change based on which decision

was taken

· Ability to reject the application with reasons

· Ability to re-open the rejected applications

Advanced Deviation & Exception Approval Matrix · Define deviations based

on rules for pricing, demographics and other parameters · Maker checker

process for deviation approval

Online Document Generation (Offer Letter, Control Sheet, Welcome Letter, In-

principal Approval letter, Decline Letter, Contract, Pre disbursement

compliance sheet/ certificate)

Customized unified desktop showing Customer Activity and Initiation of new

cases

Support of Sequential & Committee Like Approval Matrix

Standard Product Advance Search

Customized Advance Search

Eligibility Calculator

Pre-screening Check from Internal database (Dedupe, Blacklist, AML Check

Negative list, World Check etc.)

Pre-screening Check from CBS

Pre-screening Check from External database (Dedupe, Blacklist, Negative list,

WD, Fraud Collaterals etc.)

360 Degree Process Dashboards

Loan Amortization Schedule

Quick Product & Sub Product Setup

Employer TML Segmentation

Ability to apply multiple products in single case/work item

Extensive workflow, parametrization and configurable rules

· Allocate application to specific approvers

· Support parallel and sequential workflow

· Skill based allocation of work items

· Queuing system to allocate based on pre-set logic

· Define role, profile, level, branch, location based rules for users

· Allocate relocate cases from one user to other

· Define workflows for credit lines based on current process of bank

· Dynamic interaction between rules engine and queuing system

· Define rules using customer level elemental data

· Define customer eligibility rules based on different parameters

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SUPPLY, IMPLEMENTATION AND MAINTENANCE OF

LOAN MANAGEMENT SYSTEM (LMS)

User Management

· Add Users

· Remove Users

· Modify User’s access

· Add users to designated roles

· Allow users to define/ modify limits

Sourcing Management

Project Appraisal · Standard and Customized project appraisal · Build, Import

and Assess various financials and business models · Generate appraisal note

Configurable to support product features · Regular Product Parameters ·

Special campaign or category parameters · Exceptions (approved through a

defined process)

Ability to capture the Insurance Amount of the loan sought for.

Ability to define Direct Selling agent

Ability to calculate Turn Around Time (TAT)

Ability to define and handle front – end and back end subsidies

Ability to define and handle subventions

Capturing Data/ Information

Capturing customer profile

Loan Slider View

Address and Demographic details

KYC

Employment Details

Loan Details

Co-Applicant Details

Guarantor Details

Setup Promotions & Offers

Customer Exposure with other banks (Relationship with Other Banks)

Fee & Charge Details

· Define fees, charges and taxes for different products and customers

· Collect fees and charges based on checklist of generated charges

Reference Details

Capture Land Holding details

Capture Applicant Asset & Liability details

Capture Applicant Cash Inflow & Outflow details

Capture existing seasonal crop cultivation pattern, land size, crop insurance,

etc.

Collateral Management

Capturing existing collaterals

Capturing proposed collaterals Ex: Movable, Immovable, Cash equivalents.

Define different attributes for collaterals in the system

Ability to calculate eligibility based on collateral value and NPV

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SUPPLY, IMPLEMENTATION AND MAINTENANCE OF

LOAN MANAGEMENT SYSTEM (LMS)

Financial Data

Capturing financial details

Financial Assessment · Ratios · Sensitivity analysis

Limit Calculation · Interchangeability between limits · Multiple level of sub limits

Risk Information

Auditor Comments (External / Internal)

Credit Policy Check

Internal Scoring & Risk Rating

Behavioural Score Card

External Risk Rating (Through Integration)

External agency - Legal Verification

External agency - Health Check-up

External agency - Property Valuation

Profitability

Customer Existing/New Profitability

Documentation

Post Approval Documentation

Enterprise ECM/DMS document Reference for existing Documents

Bulk Document Scan

Document Deferral

Documentation

Online Account Creation

Drawdown Schedule Configuration

Disbursement - Full & Partial

Amortization Schedule

Multiple Repayment Modes like

· Balloon

· Moratorium

· Step-up/ down

· Others

Servicing/Other Modules

Customer Prospecting / Lead Management Lead Management

· Manual Lead Creation through front

· Bulk Lead Creation through excel sheet upload

· Lead Creation through integration with website, mobile, KIOS etc.

· Automatic lead assignment to users based on pre-defined logic

· Manual Lead Assignment/Re Assignment

· User performance monitoring

· Lead Dedupe

· Capture Detailed information of the lead

· Add and modify lead details

· Attach, scan documents

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LOAN MANAGEMENT SYSTEM (LMS)

· Initiate leads for multiple products through single application

General Features

· Unique Lead ID generation

· Lead Tracking

· Monitor Lead status, define SLAs, TATs

· Audit trail of the lead

· Automatic reminders for follow-up

· Automatic internal and external notifications based on different events

· 360 degree view of the lead. Below details of the lead will be available

(more can be configured, if required)

· Lead Details

· Family Details

· Wallet Details

· Existing liabilities with same and other banks

· Household details

· Account Details

· Audit and Decision Log

Contact Point Verification

Disbursement Module

Queue Management · Automatic allocation of loan applications · Manual

allocation of loan applications

Misc. Features

Allied Processes (Record Visit, cross selling opportunity etc. during processing

of loan)

Standard Text Editor

Multiple Currency support

Straight Through Processing ( STP) Configuration

Contact point verification

different verifications for customers based on application

· Support verification like phone, income, personal, address, etc.

· Ability to trigger alert to initiate field verification

Review

· Annual review of applications

· History availability

Notification Management

· Real time notification of case

· Alert for disbursement of loan

· Templates for SMS, Emails, etc.

Data Migration

Integration Readily Available

Integration with Core Banking System

Integration with Credit Bureau System (E.g. CIBIL etc.)

Integration with External Scoring systems (Ex: Experian, Equifax, High Mark)

Other systems like to fetch data from external agencies.

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SUPPLY, IMPLEMENTATION AND MAINTENANCE OF

LOAN MANAGEMENT SYSTEM (LMS)

20. CRMD (CREDIT MONITORING AND EARLY WARNING SIGNALS)

KEY REQUIREMENT: The Objective of Credit Monitoring Module is for delinquency

monitoring with respect to all financial and nonfinancial parameters.

 Early warning signals and Red Flag Indicators

 SMA identification and monitoring

 Monitoring of the conduct of accounts like deviations in projections, commitments

and other monitoring parameters

 Periodic updation of information like Insurance, Security value, other financial

statements and tracking of the same.

 Collection of all charges applicable as per the schedule of charges

 Intuitive alerts based on historical data, customer relationships, external data like

market information etc.

 Fraud risk management capability

FUNCTIONAL REQUIREMENTS

Sl.No

Credit Monitoring /Delinquency Management

The System should have a separate dash board system where branch user

or controlling offices can view or track the post sanction details,

depending upon the configuration of parameters set up, as per the Bank’s

policy.

System should enable the Bank to manage the customer profiles to whom

the loans have been disbursed. The customer records are to be obtained

from LMS & Finacle database. Integration with Finacle to this extent, to be

carried out. The monitoring system should have the following functions:

Integration with Mail Server

Integration with Active Directory

Integration with Any Other System

Integration with Contact Center

Advanced Features - Collaterals & Covenant Monitoring

Collaterals Monitoring Email Configuration

Covenant Monitoring Email Configuration

Document Expiry Monitoring

Document Deferral Tracking

Advanced Features – Mobile/ Web channel

Mobile Based Loan Initiation

Mobile Based Contact Point Verification

Mobile Based Approval for Senior Management

Web Channel - Initiation from Web Portal, Internet Banking, Loan Aggregator

Geo Tagging/Fencing Features

Offline Usage of Mobile Apps in case of Network Failures

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SUPPLY, IMPLEMENTATION AND MAINTENANCE OF

LOAN MANAGEMENT SYSTEM (LMS)

1. Customer Information: System should have ability to display the

customer’s fund and non-fund-based exposures details.

2. Co-obligant and Guarantor: System should provide the view of the list

of co-obligants and guarantors associated with the loan.

3. Guarantee Cover: Guarantee Cover page display the lists of all the

guarantee cover (CGFMU for Mudra loan, CGTMSE for all types of MSME

loans, Credit Guarantee for Stand-up India Loan, CEGFSE meant for loans

extended to Scheduled Castes, etc.), provided to secure the loan.

4. Subsidy: Subsidy page allows you to manage various financial grants by

the government or public bodies like CLCSS (Credit Linked Capital Subsidy

Scheme), NABARD, NHB(National Horticultural Board) and TUFS

(Technology Up gradation Fund Scheme, PMEGP etc.,

5. Consortium/Multiple Banking: Details of the Consortium of

banks/Multiple Banking along with fund based and non-fund based

exposures to be provided.

6. External Rating: Periodic updations of the External Rating of the

customer to be provided.

7. Department Observations: Provision for entering observations of various

departments and authorities on the loan to be made available. This will

enable to view the observations posted by various

departments/authorities in a single location and the same should be

available during review/renewal of the facilities.

8. Security: Details of the securities (primary and collateral) provided to the

loans along with first/second/pari-passu charge to be made available

and security coverage of the loans also to be made available. Pending

for creation of charge with various statutory authorities like CERSAI, MCA,

Registrar Office, Transport Authorities etc., also to be made available.

Further, the details of the legal report, vetting report, valuation date, Fair

Market Value, realizable value, Distress Sale value etc, should be

captured.

9.Claims Management

CGTMSE – Claim Lodging and Tracking

Interest Subsidy claim lodgment along with calculation of subsidy amount,

due date etc. and have provision to track the subsidy amount from

State/Central Govt.

(Whether covered under ECGC/CGTMSE etc., Position of filing/receipts of

claim details to include claim amount, settled amount etc. If not yet

received, then what are the prospects of receiving claim from them,

Amount kept in nominal etc.)

10. Restructuring of the Loans: Provision should be available for

restructuring of the existing accounts and sanctioning of the restructuring

of the loans to be supported. Particulars of restructuring (Date of

restructuring, approval, restructuring details, fresh exposure etc.).

11. Insurance Details: The system should be able to capture details of the

insurance available against charged securities (both Primary as well as

Collateral). This helps the branches to renew the validity of the Insurance

on time to safeguard the bank’s interest when need arises. Insurance

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SUPPLY, IMPLEMENTATION AND MAINTENANCE OF

LOAN MANAGEMENT SYSTEM (LMS)

details such as insurance company name, policy number and date,

renewal date, insured property address name of borrowable account,

limits under which insurance is made, amount of insurance, period of

insurance, hypothecation clause etc. Alerts are to be given before the

date of expiry of insurance along with generation of letter to be sent to

customer and also for renewal to the Insurance Company concerned.

12. Following details by TPA (Third-party agencies) should also be captured

–

Legal Vetting Report

Valuation/TEV upload

Credit Compliance Audit

Legal Audit

LRM (Loan Review Mechanism)

Stock Audit Inspection by Auditors etc.

Credit Monitoring Checklist

The system should be provided with the option of configuring the checklists

for the monitoring activity at central level.

For illustration, stock statement to be submitted by the borrower (Y/N),

QPR/QIS/QMR to be submitted by the borrower (Y/N), ROC details to be

submitted by the borrower (Y/N), Inspection reports, stock audit (if

applicable) etc. Depending on the details entered, the details are to be

available on the monthly monitoring report. These are to be customizable

as per specific needs of the bank.

System should be able to provide report generation on the SMA Roll

forward and backward. Roll forward are such cases where SMA0/1 are

moved to SMA1/2 respectively between the two given period Similarly roll

backward are such cases where SMA 2/1/0 are moved to SMA1/0/regular

between two dates.

System should able to provide Classification of account as

Low/Medium/High risk based on past SMA status. (For example account

turn SMA 6 times or more in last 12 months are high, >3 to 5 months as

medium and others as low.

System should able to provide Daily report on future projected date of

slippage based on past due (SMA) and critical amount required to

prevent the account from slippage.

Monitoring Alerts:

Alerts are to be generated on any default and sent to the Branch Head

on the status of the account. System should have ability to generate the

alerts on loan default, nonrenewal of limits, Non - Inspection of securities/

non updation of securities in SRM, stock statement due, insurance expiry,

visits due, documents expiry, Deficiency in Documentation and any other

defaults in the account.

Alerts in system to be categorized as below:

Financial Nature: Financial Nature alerts are to be generated on loan

default insufficient credit, frequent adhoc, drawing power shortfall/failure,

un-regularised TOD, Interest not serviced, frequent exceeding sanction

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SUPPLY, IMPLEMENTATION AND MAINTENANCE OF

LOAN MANAGEMENT SYSTEM (LMS)

limit, frequent TOD etc. These alerts will be generated and sent to the

Branch Head with the bank specific format for each account.

Non-Financials Nature: Alerts to be generated and sent to the Branch

Head with the bank specific format for each account on non-submission

of stock statement with in the stipulated time, non-renewal of limits with in

the due date, document time-barred, visits due, expiry of insurance,

security not updated in SRM etc

The system should have provision to submit the project completion reports,

stage-wise disbursal of term loan etc., of a customer with respect to the

loan. The workflow is enabled upon successful completion of the

document.

 Project Completion Certificate

 Stage wise disbursement of term Loans

 Post Sanction Inspection Report/ end use monitoring

Monthly Monitoring Report (MMR):

System should have ability to generate the MMR on the following

parameters:

Watch on the operations in the account.

Study and analysis of control returns viz., Stocks/Book Debt Statements,

insurance, Documentation, Financial Statements, QPRs, MSODs etc.

Inspection of the units of the borrower/collateral.

Review / renewal of credit facility.

Periodic Stock / Book Debt inspection / verification.

Compliance of all the sanction terms.

System should able to provide Online CSS report generation, Option for

Branch to enter their comments in blank field and comments on each

transaction of more than 5 lacs.

System should have ability to generate Control Returns(CAF) regarding

sanctions and discretionary powers in specific format with periodicity as

decided by the Bank with forward and backward communication system.

The controlling offices should be provided with options to monitor and

follow–up actions for rectifications.

System should provide space to provide additional information that may

be relevant in making credit decision e.g. number of bounced instruments,

comments on TOD/excess drawls/ad hoc and their regularization, failed

standing orders, window-dressing of account's issues, Credit summation

vis-à-vis sales.

System should have ability to provide templates for review of SMA/NPA

Accounts

System should generate review/renewal notice in advance and intimate

to borrowers to submit the required details before due date.

System should able to provide Daily report on future projected date of

slippage based on past due (SMA) and critical amount required to

prevent the account from slippage

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SUPPLY, IMPLEMENTATION AND MAINTENANCE OF

LOAN MANAGEMENT SYSTEM (LMS)

Collection/ Repayments Management

System should have the ability to send Emails/SMS to the External

agency/borrowers/guarantors/co-borrowers/co- obligants/co-applicants

to initiate the required process immediately.

Report on operative accounts linked to the loan accounts. Validation of

operative account/Repayment account from Core Banking database.

System should have provision for graphical representation of account

details including history transactions of customer.

System should provide user-defined watch lists/tag loan accounts to

watch lists and be able to define specific actions to be taken on loan

accounts. At the time of Hands off, System should generate repayment

period along with moratorium, if any and the same shall be auto synced

with CBS.

System should be able to allocate cases to appropriate delinquency

buckets/define multiple cycles for delinquency tracking and assign cases

to cycles.

System should be able to record all follow-up actions with date/time and

alert users of next actions.

System should have the ability to define different calculation methods,

repayments methods, repayment variations like step up, step down etc.

System should have provision for re-schedulement of account with proper

checks and balances.

System should be able to throw alerts to

borrowers/guarantors/co-borrowers/co-obligants/co- applicants, with

critical amount and pay-by-date in all accounts i.e. Standard, SMA-1 and

SMA-2 including branches and controlling offices.

System should be capable of keeping a trail of events right from the first

default date with commitments, response and Bank’s action with date,

amount details as well as in the form of notes.

System should have capability to allot such accounts to DSAs, external

agencies etc.

System should have capability to store stock statement and other financial

statements for borrowable accounts. It should be retrieved as and when

required.

System should have capability to define drawdown schedules based on

pre-defined conditions in sanction letter or elsewhere.

System should have ability to calculate DP based on pre-defined

parameters in accordance with sanction letter etc.

System should have ability to calculate commitment charges based on

pre-defined parameters from sanction letter etc.

System should have procedure to recall an advance/facility with proper

control, checks and balances.

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LOAN MANAGEMENT SYSTEM (LMS)

System should have functionality to prohibit overdue account holders from

standing guarantors for any other facility or for any other borrower.

System should have functionality to restrict such overdue borrowers from

taking further facilities/loans from Banks.

EWS (Early Warning Signals)

EWS – Core Banking Related

The system should be able to incorporate various EWS- Core Banking

related signals

Account irregular number of days - No. of days the account has been

irregular during last 6 months.

Average utilization of FBWC limits - Average limit utilization in last 90 days

including WCDL and CCOD.

BG invocation (RBI) - No. of instances in last 30 days

Continuous flow of funds among intergroup companies within IOB

(Amount) - Monitoring of continuous flow of funds among intergroup

companies (Amount). % value of DR/CR across group companies against

total value of transaction.

Continuous flow of funds among intergroup companies (no of

transactions) - Monitoring of continuous flow of funds among intergroup

companies (No. of transactions). % of no. of transactions. DR/CR across

group companies against total no.

of transactions.

Crystallization of Export Bills (RBI) - No. of Instances In Last 30 days due to

non-payment.

Delay in interest servicing days - No. of days interest not serviced from last

debit

Frequent return of Bills discounted or sent for collection (RBI)- Return of Bills

Discounted/Collection- No. of instances in last 30 days

Frequent return of Outward Cheques (RBI) - Return of Outward Cheques-

No. Of Instances In Last 30 Days

Heavy Cash Withdrawal - Heavy Cash Withdrawal on a daily basis i.e.

Single Cash Transaction of Rs. 10 lacs& above.

Irregularity count in last 6 months - No. of times account has been irregular

in last 6 months

LC Devolvement (RBI) - No. of instances in last 30 days (Combination due

to irregularity and devolvement)

Non-Renewal of facilities - No. of days delay in renewal of credit limits.

Number of consecutive months with decline in credit-debit summation -

No. of consecutive month of decline in credit-debit summation

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SUPPLY, IMPLEMENTATION AND MAINTENANCE OF

LOAN MANAGEMENT SYSTEM (LMS)

Number of inward cheque returns in last 30 days (RBI) - Number of inward

cheque returns in last 30 days

Delay in servicing of interest- no. of times delayed in 6 months - No. of

instances, delay in servicing of interest during last 6 months.

Movement of Stocks in Process (SIP) - Increase in the value of SIP over

previous month.

No. of times account turns SMA-2 in 6 months - Number of times Account

turns SMA-2 during last 6 months.

Delay in submission of stock statement (SME) - No of days delay in

submission of stock statement from due date (20 days grace period)

Delay in submission of stock statement (CAG and MCG) - No of days delay

in submission of stock statement from due date (20 days grace period)

Depletion in the value of security (Primary) (RBI)- Percentage decline in

value of primary security as compared to previous month.

Primary Security Under-insured (RBI) - Is the Primary Security under-insured?

Credit summations not matching reported sales in proportion to banks

share (RBI) – Deviation(decrease in %) in credit summation from reported

sales (Sales as a % WC Exposure sanctioned.)

Increase in holding levels of Debtors – against estimates (Monthly) - % of

Increase in holding levels of Debtors as per Stock Statement against

estimates

Increase in holding levels of Stocks – against estimates (Monthly) - % of

Increase in holding levels of Stocks as per Stock Statement

against estimates

EWS – Financials/ LMS based

The system should be able to incorporate Financials/LMS related signals.

Adjusted TNW- Deviation ( Decrease in %) from Estimates

Borrower, promoters/director/associates/ group companies in the

lists of defaulters - Is the borrower,

promoters/director/ associates/ group companies in the lists of defaulters?

Current Ratio - Absolute value

Days inventory as cost of sales- downward (RBI) - Deviation (Decrease in

%) from Estimates

Debt To Equity - Deviation ( Decrease in %) from Estimates

Debtors as days sales- (RBI) - Deviation ( Decrease in %) from Estimates

Delay in project implementation - Delay between COD as per projected

& actual COD for project

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LOAN MANAGEMENT SYSTEM (LMS)

DSCR - Absolute value

EBITDA Margin - Deviation ( Decrease in %) from Estimates

Gross Current Assets as days sales - Absolute Value

Interest Coverage Ratio - Absolute Value

Net Cash accrual to Net sales - Absolute Value

Net Cash Accrual To Total Debt - Absolute Value

Net Profit Margin - Deviation ( Decrease in %) from Estimates

Non-Compliance with sanction terms - Compliance status of sanction

terms.

Non-Submission of Audited Financials of borrower and Associate

Companies - No. of days delay in submission of Audited Financials beyond

due date.

Quick Ratio - Deviation ( Decrease in %) from Estimates

Return on Capital Employed - Absolute Value

Return on Equity - Absolute Value

RoNW - Deviation ( Decrease in %) from Estimates

Net Sales - Deviation ( Decrease in %) from Estimates

Net Sales To Total Assets - Absolute Value

TOL/TNW - Absolute Value

Total Debt/EBITDA - Absolute Value

Unhedged Foreign Currency Exposure - Unhedged FCE as a %

to total FC Exposure.

% of shortfall in Net Sales – compared to estimates (as at end of Qtr.) - %

of shortfall in Net Sales – compared to estimates

Change in Internal Ratings - Downgrade by 2 or more notches or Hurdle

Rate.

Decrease consistently in Interest Coverage Ratio (as on 31st March) - How

much % of decrease in ICR Y-O-Y

Difference in the value of Stocks in ABS vis-à-vis Stock Statement(as on 31st

March) - % Difference in value of stocks in SS (March) & value of Stocks in

ABS

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LOAN MANAGEMENT SYSTEM (LMS)

Operating Cash Flow to Current Liabilities - Operating Cash Flow to Current

Liabilities

Operating Cash Flow to Total Serviceable Debt – Operating Cash Flow to

Total Serviceable Debt

Pending Perfection of Security/charges - Number of items pending

Perfection of Security/charges.

EWS – External Source Related

The system should be able to incorporate EWS- Financials/LMS related

signals

Are the promoter(s) pledging/selling their shares in the borrower company

due to financial stress?

Are there any Regulatory changes affecting the industry adversely?

Borrower reported as Defaulter by other bank(s) In CRILC

Borrower, Promoters/Director/Associates/ Group Companies in the lists of

defaulters

Change In External Ratings - Number of Notches Downgraded

Has there been a continuous decline in share price in last quarter?

Has there been a delay in payment or non-payment of statutory dues?

Has there been an instance of LMSs of a major customer of borrower?

Has there been any indication of fraud?

Has there been any raid or imposition of a penalty by government

agencies on the company?

Has there been business expansion to areas outside core

business/backward or forward integration?

Has there been frequent change in statutory auditors (2 consecutive

years)?

Has there been Resignation of independent directors within a short span

of time?

Has there been Withdrawal by project sponsor/funding agency or delay

in receipt of subsidy?

Have there been disputes among Management/Promoters/JV Partners?

Have there been Frequent changes in top management / key

executives?

Have there been high amount of personal loans by promoters?

Is there a danger of Product/technology obsolescence or introduction of

cheaper substitutes?

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SUPPLY, IMPLEMENTATION AND MAINTENANCE OF

LOAN MANAGEMENT SYSTEM (LMS)

Is there frequent utility disruption (e.g. power/water etc.) at borrower-end?

Is there high rejection of goods?

Is there Increasing employee attrition at borrower end?

Is there labour unrest?

Negative News about Borrower/ Industry

Other Negative News

Unfavorable trends in borrower Value chain (Upstream/Downstream

Industries)

Y-O-Y Decline In quarterly capacity utilization

EWS – As per RBI for Red flagging of Accounts

The system should be able to incorporate the EWS as per RBI for Red

flagging of accounts as mentioned below:

Default in undisputed payment to the statutory bodies as declared in the

Annual report

Bouncing of the high value cheques

Frequent change in the scope of the project to be undertaken by the

borrower

Foreign bills remaining outstanding with the bank for a long time and

tendency for bills to remain overdue

Delay observed in payment of Outstanding dues

Frequent invocation of BGs and devolvement of LCs

Under insured or over insured inventory

Invoices devoid of TAN and other details

Dispute on title of the collateral securities

Funds coming from other banks to liquidate the outstanding loan amount

unless in normal course

In merchanting trade, import leg not revealed to the bank

Request received from the borrower to postpone the inspection of the

godown for flimsy reasons.

Funding of the interest by sanctioning additional facilities.

Page 95 of 207

RFP Ref No. RFP/ITD/007/20-21 dated 16.11.2020

SUPPLY, IMPLEMENTATION AND MAINTENANCE OF

LOAN MANAGEMENT SYSTEM (LMS)

Exclusive collateral charged to a number of lenders without NOC of

existing charge holders

Concealment of certain vital documents like master agreement,

insurance coverage

Floating front / associate companies by investing borrowed money

Critical issues highlighted in the stock audit report

Liabilities appearing in ROC search report, not reported by the borrower in

its annual report

Frequent request for general purpose loans

Frequent ad hoc sanctions

Non routing of sales proceeds through consortium / member bank/

lenders to the company

LCs issued for local trade / related party transactions without underlying

trade transaction

High value RTGS payment to unrelated parties

Heavy cash withdrawal in loan accounts

Non production of original bills for verification upon request

Significant movements in inventory, disproportionately differing vis-à-vis

change in the turnover

Significant movements in receivables, disproportionately differing vis-à-vis

change in the turnover and/or increase in ageing of the receivables.

Disproportionate increase in other current assets

Significant increase in working capital borrowing as percentage of

turnover

Increase in Fixed Assets, without corresponding increase in

long term sources (when project is implemented)

Increase in borrowings, despite huge cash and cash equivalents in the

borrower’s balance sheet.

Frequent change in accounting period and/or accounting policies

Costing of the project which is in wide variance with standard cost of

installation of the project

Claims not acknowledged as high debt

Page 96 of 207

RFP Ref No. RFP/ITD/007/20-21 dated 16.11.2020

SUPPLY, IMPLEMENTATION AND MAINTENANCE OF

LOAN MANAGEMENT SYSTEM (LMS)

Substantial increase in unbilled revenue year after year

Large number of transactions with inter-connected companies and large

outstanding from such companies

Substantial related party transactions

Material discrepancies in the annual report

Significant inconsistencies within the annual report (between various

sections)

Poor disclosure of materially adverse information and no qualification by

the statutory auditors

Raid by Income tax / sales tax / central excise duty officials

Significant reduction in the stake of promoter / director or

increase in the encumbered shares of promoter / director

Resignation of the key personnel and frequent changes in the

management

21. COLLECTIONS/RECOVERY AND NPA MANAGEMENT

KEY REQUIREMENT

The Objective of NPA Management is to capture all the details of the customer

account and Module is for monitoring the progress in recovery procedure.

 System should be able to capture and provide the details related to actions under

SARFAESI.

 System should be able to provide and capture the details related to

Collateral/Prime Securities, Provision, Ageing details.

 System should be able to generate various types of notices to be sent to

Borrowers/Guarantors under SARFAESI as per bank format.

 System should able to capture and provide details regarding recovery

proceedings.

 System should be able to capture and provide the details related to filing of Suit.

 System should be able to capture and provide the details of progress related to

filing of suit.

 System should be able to capture the details regarding various types of Audits

conducted. E.g. (Forensic Audit, Stock Audit, Legal Audit, RBI Inspection and Bank

Internal Inspection.)

 System should be able to capture and provide the Details regarding status of

proceeding by External Agencies such as CBI, ED, Police, SFIO etc.

 System should be able to provide real time historical data about NPA accounts.

 System should be able to capture and provide the details regarding Insolvency

proceedings.

 System should be able to capture and provide the details regarding Willful

Defaulter and Non Co-operative Borrowers.

Page 97 of 207

RFP Ref No. RFP/ITD/007/20-21 dated 16.11.2020

SUPPLY, IMPLEMENTATION AND MAINTENANCE OF

LOAN MANAGEMENT SYSTEM (LMS)

 System should be able to provide the details regarding OTS/Compromise

settlement and be able to provide automated application and generation of offer

letters to Borrower/Guarantor as per bank format.

 System should be able to capture and provide the details regarding sale of loans

to Financial Institutions/ARCs.

 System should be able to provide the details regarding amount recovered.

 System should be able to record all attempts made for Recovery by phone

calls/mails/personal visits by Bank officer/Meetings at ROs/ZOs and discussion

details/outcomes and provide historical analysis.

FUNCTIONAL REQUIREMENT

Sr.No

Recovery and NPA Management

Compromise Proposal

System should capture all details of customer Account from CBS since NPA,

Present status of the account including its asset classification under NPA. System

should evaluate and give the amount of sacrifice the bank has to bear within RBI

defined guidelines/Bank approved policy and generate counter offer to the NPA

customer. System should be able to generate bank-defined format and the work

flow along with the recommendations of various authorities and final approval by

competent authority of the bank and facilitate proper accounting at CBS for

closure of the account through interface without manual intervention. Approval

of deviations (if any) by competent authority under its delegated powers

(sanctioning authority for OTS may differ from deviation approval authority; so two

different approvals need to take place). On the basis of market

conditions/requirement of Bank/Govt. policies, OTS schemes are introduced.

Bank may also come out with area-specific/state-specific OTS schemes. The

system to accept parameters at one level and to calculate sacrifice and

delegated authority on the basis of sacrifice against contractual dues O/s till the

date of sanction of OTS proposal.

SARFAESI Proposal

System should be able to capture all the relevant details like Account details,

Present Status, Details of securities both Primary and Collateral and their location,

value, condition, owned by whom i.e Proprietor/ Partner/ Director/ Guarantor

inspection visit reports, documentation status, enforceability of documents and

securities, issue of periodical notices etc. System should be able to deal with

actions relating to issue of final notice, preparing for auction of immovable

properties under the Act. System should be able to generate bank- defined

format and the work flow deals along with the recommendations of various

delegated authorities and final approval by competent authority of the bank and

facilitate proper accounting at CBS for closure of the account through interface

without manual intervention. System should have provision to include name of

Authorized officer appointed for the account to take action under provisions of

SARFAESI Act.

System should allow sale of individual properties.

System should show all properties where sale has failed / after 1st eauction.

Page 98 of 207

RFP Ref No. RFP/ITD/007/20-21 dated 16.11.2020

SUPPLY, IMPLEMENTATION AND MAINTENANCE OF

LOAN MANAGEMENT SYSTEM (LMS)

Filing of Suit

System should capture history of individual Suit filed accounts which includes date

of filing of suit, progress in court cases up to date, securities position

(Primary/Collateral) and properties known to Bank but not kept as security

belonging to Proprietor/Partner/Director/Guarantor, borrower details, present

status of loan accounts, other banking arrangements with their position etc. This

should be handled till the suit is finally disposed of by the court and the recovery

thereof. System should have provision to include the name of DRT/Court (in which

suit/OA is filed or pending), name of dealing panel advocate with his/her contact

details. The system should also reflect details of Expenses/law charges in

each account. The system should also have provision to include details of SA filed

by the borrower or any case against the Bank in the said account. System should

send an alert message to dealing advocate, branch manager and law officer ,

Regional Office on date of hearing.

Status Note on NPA accounts

System should be able to make detailed Status Note with all relevant details of

NPA account(s) to formulate online monitoring and to take appropriate measures

to speed-up the recovery efforts at all levels.

System should be able to capture the following –

NPA Profile File Upload

Probable NPA data capture

Borrower/Customer/Director/Guarantor Details Capture

Fund Details (Both Fund-based and Non fund-based)

Security Details (Both Primary and Collateral)

Status Note preparation

Legal opinion

SARFAESI Notice formats

Symbolic / Possession Notice Formats as per law/Bank

Details of DRT Filling

Name of DRT

OA No.

Dealing advocate name & contact details

Details of Suit filling with DRT

Details of Objection filed DRT

Details of Appeal with DRT

Details of Auction Process

Date of Auction & Reserve Price, Outcome of Auction

Details of Suit filed in other courts

Details of WRIT/Petitions /Suit Filed in High Court

Details of Suit Filed in Supreme court

Details of Filing of Cases U/138

Writ Disposal Details

Supreme court disposal details

Details of Insolvency proceedings

Details of Recovery Proceedings

Page 99 of 207

RFP Ref No. RFP/ITD/007/20-21 dated 16.11.2020

SUPPLY, IMPLEMENTATION AND MAINTENANCE OF

LOAN MANAGEMENT SYSTEM (LMS)

Details of OTS/Compromise Settlement

Assignment to ARC

Latest update on ARC efforts related to recovery of bank dues

Supervision and Regulatory Monitoring

Details of Recovery Agent

Name & Contact details

Date of appointment

Development in account from the efforts of Resolution Agent,

Amount of commission sanctioned, sanctioning authority, amount of commission

paid and date of payment

Details of detective agency appointed

NAME

Date of appointment

Development in account from the efforts of Detective agency

Amount of commission sanctioned, sanctioning authority, amount of commission

paid and date of payment

Details of Forensic/Transaction audit

Date of Signed Audit Report

Name of Auditor

Period / Scope of Audit

Observation / Summary / Conclusion of the Audit

Details of Legal Audit

Date of Signed Audit Report

Name of Auditor / Lawyer

Observation / Summary / Conclusion of the Audit

Details of RBI Inspection

Date of Inspection

Observation

Details of Stock Audit

Date of Signed Audit Report

Name of Auditor

Period / Scope of Audit

Observation / Summary / Conclusion of the Audit

Details of Bank Internal Inspection report(COIR)

Details of Status of Proceedings by External Agencies

Details of RBI Inspection

Date of Inspection

Observation

Details of Stock Audit

Date of Signed Audit Report

Name of Auditor

Period / Scope of Audit

Observation / Summary / Conclusion of the Audit

Details of Status of Proceedings by External Agencies

Police

CBI

Page 100 of 207

RFP Ref No. RFP/ITD/007/20-21 dated 16.11.2020

SUPPLY, IMPLEMENTATION AND MAINTENANCE OF

LOAN MANAGEMENT SYSTEM (LMS)

SFIO/Others

Other Remarks/Comments

System should be able to provide real-time historical data about NPA accounts

and display the following –

Customer Details also capturing vital information fed manually which bank came

to know during personal visits/market enquiry etc.

Date of original loan

Amount of original loan

Date of NPA

Liability on the Date of NPA

Present Valuation (also valuation at the time of sanction and subsequent

valuations to include Market Value, Realizable Value, Distress Sale Value).

Date of Valuation (Date of initial valuation and subsequent valuations).

Date of initiation of legal action

Date of Last Inspection

Date of Recall Notice(s)

Due date of Recall Notice etc.

System should be able to provide Real-time historical data about NPA accounts

and display the following –

SARFAESI Action

Authorized Official Detail

Date(s) of SARFAESI 13(2) notice

Date of paper publication

Date(s) of POD/Refusal

Date(s) of Reply received

Dates of issuance of Possession notice sec 13(4)

Date of Appointment of Agency

Date(s) of Publication of Possession notice

Date(s) of filing CMM/DM application

Next date(s) of Hearing etc.

Maintenance / security charges for each properties

Detail of Private Treaty

Page 101 of 207

RFP Ref No. RFP/ITD/007/20-21 dated 16.11.2020

SUPPLY, IMPLEMENTATION AND MAINTENANCE OF

LOAN MANAGEMENT SYSTEM (LMS)

System should be able to provide real-time historical data about NPA accounts

and display the following –

DRT Filing

Date of filing suit with DRT

Joint Suit / Individual suit

Next Date of Hearing

Brief detail about last hearing

whether Guarantors are included in OA

Suit Stage

Date of Objection, if any

Claim amount in Appeal field

Date of Decree/Order

Name & Mobile no. of dealing advocate

Date of Appeal with DRAT

Next date of hearing

Present status of hearing

Name & Mobile no. of dealing advocate

Date of Recovery Proceedings

Next Date(s)of recovery proceedings etc.

System should be able to display and provide report of the following –

Auction Process

Date of latest Valuation Report

Current Market Price/Force Sale Value as per Valuation Report

Reserve price approval date

Reserve Price

Date of Auction

Date of publication of sale notice

Filing Objection date

Reply for objection date etc.

Outcome of E-Auction

EMD Received

Date of Full Payment received

System should be able to preserve data related to history of reserve price fixation.

System should be able to display and provide report of the following –

Suit Filing

Date of filing suit

Date of Next hearing

Date of the writ filed in HC, if any

Date of next writ hearing

Date of order/present status case

Date of filing case in SC (Supreme Court)

Date of next hearing in SC

Order date/present status

Date of Filing case u/s138

Cheque dishonor date

Dishonored cheque amount

Date of Notice u/s 138

Page 102 of 207

RFP Ref No. RFP/ITD/007/20-21 dated 16.11.2020

SUPPLY, IMPLEMENTATION AND MAINTENANCE OF

LOAN MANAGEMENT SYSTEM (LMS)

Date of Summons

Next hearing date

Present Status etc.

System should be able to display and provide report of the following –

Insolvency Proceedings

Account Name

Customer ID

Date of NPA

Net Book O/s as on

Provision held as on

Asset Classification

Banking Arrangement

Suit file Status

NCLT Application filed by

Date of application to IBC

Date of Admission by NCLT

Date of Expiry of CIRP

Name of Resolution Professional (RP) appointed

Data on claims submitted by Financial creditors and the claims admitted by IRP

Our share in total claim

Claims other than FC’s

Our voting share in CoC

Our Share in Consortium

Unit Functioning

Last COC meeting

Voting agenda & result of voting

Next COC meeting

Form C- Claim date

Amount of Claim

Date of proceeding CIRP proceedings Etc.

Total Claim of FCs

Total Claim of other than FCs

Our share in Voting

If the resolution is in process, then system should have provision of providing –

Name of Resolution applicant, contact details and registration no.

Monthly fee of RP / Our share in Fee

CIRP Stage

RFRP

Publication Date

No. of EOI Received

Evaluation Matrix

Copy of Resolution Plan

Voting Detail for plan

Date of Order by NCLT

Copy of Order

Upfront Amount Received

If Yes, Amount of Credit

Page 103 of 207

RFP Ref No. RFP/ITD/007/20-21 dated 16.11.2020

SUPPLY, IMPLEMENTATION AND MAINTENANCE OF

LOAN MANAGEMENT SYSTEM (LMS)

Date of Credit

Total Amount Received

If Yes, Amount of Credit

Date of Credit

Write Off Amount Received

If Yes, Amount of Credit

Date of Credit

Any legal issues in the process

In case of liquidation, system should be able to provide details related to –

Date of liquidation order

Name of Liquidator

Detail of Liquidator Fee

Form D Claim Date

Amount Claimed / Admitted

Details of Security Relinquishment

Amount of Sale proceeds realized by liquidator

Our share in realization

Distribution pattern in liquidation

Amount of claim

Liquidation Value

Details of Willful Defaulter and Non Cooperative Borrower

Date of Recommendation from Branch / RO

Date of IDC Permission

Show Cause Notice Date

Objections received - Yes / No

Date of Objection

Date of Reply to Objections by Bank

Date of Personal Hearing

Objections received - Yes / No

Date of Objection

Date of Reply to Objections by Bank

Date of IDC Orders

Objections received - Yes / No

Date of Objection

Date of Reply to Objections by Bank

Date of Review Committee Orders

Kept in abeyance – Yes / No

OTS/Compromise Settlement

Date of application (new)

Principal Amount outstanding (in Rs.)

Total dues (in Rs.)

Total OTS (in Rs.)

NPV of Securities as per recovery policy

Total Sacrifice (in Rs.)

Schedule of Payment

Page 104 of 207

RFP Ref No. RFP/ITD/007/20-21 dated 16.11.2020

SUPPLY, IMPLEMENTATION AND MAINTENANCE OF

LOAN MANAGEMENT SYSTEM (LMS)

OTS final date

OTS extension date (new) etc.

Lok Adalat

Eligible for Lok Adalat – Yes/ No

Date of Lok Adalat

Total Dues

Minimum Acceptable Amount (OTS Policy)

Agreed amount

Sacrifice Amount

Write Off Amount

Payment Terms

In case not honored, date of EP Filing

Restructuring Details

Reference date

Cutoff date

Exposure as on cutoff date

Sustainable Debt

Proposed Exposure

Sacrifice amount

Proposed CC Limit

Proposed WCTL Amount

Proposed FITL Amount

Implementation date

Envisaged Upgradation date

Unsustainable debt

Equity / Debentures

Date of Redemption

Details of Joint Lender Meeting

Leader bank

Our Share in Consortium

Date & Minutes of JLM

Sale of loans to Financial Institutions/Bank ARC

Name of the account & Customer id

Book Outstanding at the time of sale

Provision

Net Book Value

Security details and their 2 valuation

NPV of Securities for ARC

Reserve Price

Write off amount

Auction Date

Sale Price – Cash Portion & SR Portion

Name of Successful bidder / ARC

Assignment date

Total Claim

Date of Issue

Page 105 of 207

RFP Ref No. RFP/ITD/007/20-21 dated 16.11.2020

SUPPLY, IMPLEMENTATION AND MAINTENANCE OF

LOAN MANAGEMENT SYSTEM (LMS)

Trust Name

The face value of SR (security receipt)

Total assignment

The total value of redemption of Security Receipt

Maturity date

Date of redemption etc.

Recovery Data

a)Total Outstanding

b)Amount(s) Recovered Date of recovery

c)Date of Closure of Accounts

d) Date of Closure in the system etc.

e)Amount of Recovery (Date wise/monthly/quarterly/yearly) in excel format

In all the above fields, the system should be able to generate Alarms/alerts for

upcoming events such as expiry dates, hearing dates auction dates etc. The

event dates must be parsed from the appropriate fields from the NPA

management module.

In line with EASE guidelines, our Bank has put in place a system where borrower is

able to apply online on our website. Automated customer intimation is generated

and customer is able to track status of OTS application. This system should include

all these features, integrate online application with OTS processing and should be

able to give following features which are required as per EASE guidelines

Track account by stages of approval

Automated Escalations of OTS proposal after specified number of days, say T + 7

days.

Identify Approval authority within the Bank for OTS (the system should evaluate

and should give amount of sacrifice, on the basis of sacrifice delegated authority

for sanction to be identified).

Track list of accounts identified for OTS by Bank.

Tracking recovery schedule and amounts.

Record all attempts made for Recovery phone calls/mails/personal visits by Bank

officer/Meetings at ROs/ZOs and discussion details/outcomes that are agreed

upon during the interaction with time and date stamp to be recorded to

understand the past discussions/developments etc.

Status of Fraud Reported Account

Date of Reporting

FRM No

Nature of Fraud

Status of Forensic Audit

Date of Report

Name of Auditor

Nature of irregularities

Page 106 of 207

RFP Ref No. RFP/ITD/007/20-21 dated 16.11.2020

SUPPLY, IMPLEMENTATION AND MAINTENANCE OF

LOAN MANAGEMENT SYSTEM (LMS)

1.2 GENERAL FUNCTIONAL REQUIREMENTS MODULE WISE

Scoring pattern for Functional parameters:

Feature Status

Remarks

Available

The feature is already supported and included in

the Solution (Full Marks shall be awarded)

Customization

Can be developed / customized and delivered

along with the Solution, prior to implementation at

no extra cost. (33 % Mark shall be awarded)

Not supported / Unavailable

This feature is neither supported nor available with

this Solution. (No Mark shall be awarded)

Sl. No.

Broad Description

Available (A)/

Customizable

(C)/

Not Available

(N)

Max

Marks

Module Name

with relevant

details

1 LOAN ORIGINATION

1.1 Lead Management

1.1.1

Capacity to support tie ups with

vendors, institutions, organizations

etc.

1.1.2

System should be able to capture the

date and time details of application

like date of receipt, date of Login and

other dates as will be defined by the

Bank.

1.1.3

System should have the ability to

send SMS alerts to the customer on

vital information related to

processing of Loan as well as offering

of other facilities. (Also, customer

should be able to track his/her

application status online).

1.1.3.

System should have the ability to

send SMS alerts to Bank staff for

upcoming/pending action.

1.1.3.

System should have the ability to

case login at the point of origination.

1.1.3.

System

should be able to display

the

product

features/brochure, document

checklist should be available to

Customers

Staff members

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SUPPLY, IMPLEMENTATION AND MAINTENANCE OF

LOAN MANAGEMENT SYSTEM (LMS)

Sl. No.

Broad Description

Available (A)/

Customizable

(C)/

Not Available

(N)

Max

Marks

Module Name

with relevant

details

1.1.3.

System should have status dashboard

for the different user groups.

1.1.3.

System should be able to integrate

with underwriting rating system.

1.1.3.

System should be able to extract/link

the applications applied on the

Bank’s website.

1.1.3.

System

should be capable

of linking with

psbloansin59minutes.com portal

1.1.4

System should have the ability to track

Loan applications i.e.

which user is in

possession of Loan

documents/Applications.

1.1.5

Report should be available for

follow up with prospective clients on

Offer letter issued and not

acknowledged with details like

Relationship Manager name,

Prospect client

details, Product, Date

of application, date of issuance of

offer

letter and days pending for

acknowledgement.

1.1.6

Report should be available from the

system on the proposals approved

but not accepted by the customer.

1.1.7

System should be capable

for

providing Single Loan Application

for processing one or multiple

facilities/borrowers (Funded & Non-

Funded) Types of facility

to be

configurable.

1.1.8

System should provide user definable

rules for scoring, de-dupe, eligibility,

customer exceptions, workflow

movement etc. using rule builder.

1.1.9

System should have the ability to

capture details of the source of the

application with details like

Relationship manager/ Frontline

manager, BC, BF, Credit Managers,

product team names, branch,

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SUPPLY, IMPLEMENTATION AND MAINTENANCE OF

LOAN MANAGEMENT SYSTEM (LMS)

Sl. No.

Broad Description

Available (A)/

Customizable

(C)/

Not Available

(N)

Max

Marks

Module Name

with relevant

details

sourcing location etc.

1.1.10

System should have mobile solutions

for field functionality, client visits,

including data & document, pictures

uploads.

1.1.11

System should have the ability to

input varied loan application

scenarios (e.g. varied loan amount,

repayment terms, pricing etc.) for

customer and view the implications/

outcome of the scenarios to front

office team/agents/officer.

1.1.12

System should allow automatic

fetching of the customer data

for an

existing customer

Customer Profile

Exposure Details

Group Exposure, if any

Existing Facility Details

The system should have a

mechanism that cancels an

application if it is pending for more

than a specified number of days

after follow-up for missing

documents/ information.

1.1.13

System must generate a unique

customer number & searching

based on the defined parameters

with full/partial matching.

Full/partial matching option to be

configurable.

1.1.14

The system should have a

mechanism that cancels an

application if it is pending for more

than a specified number of days after

follow-up for missing documents/

information.

1.1.15

System should have bulk uploading

facility through Excel sheet for Gold

loan, KCC etc.

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SUPPLY, IMPLEMENTATION AND MAINTENANCE OF

LOAN MANAGEMENT SYSTEM (LMS)

Sl. No.

Broad Description

Available (A)/

Customizable

(C)/

Not Available

(N)

Max

Marks

Module Name

with relevant

details

1.2 Due Diligence related Verifications/Validations

1.2.1

System should be able to capture

and validate various data for KYC

norms as per RBI norms from time to

time like

Customer Type, Customer

Profile, Customer Address, KYC

documents etc.

1.2.2

KYC documents and compliance

are to be based on Constitution of

the applicant or other criteria as to

decided by the Bank.

1.2.3

System should be able to display and

print advocate /survey report which

has been stored in the system.

1.2.4

System should be capable to

capture financial data of the

customer both current and

projections, as needed. Equity/

capital details, Credit facility

sanctioned/availed by/from other

Banks/ institutions, profit and loss

statements, balance sheet

statements, projected cash flows,

carry out comparison between

estimated and actual achieved at

the time of renewal etc.

1.2.5

System

should have validation

based on Due

diligence/compliance checks

through interface.

1.2.6

System should have facility to validate

the data being entered with

validations like mandatory/non-

mandatory, format validations etc.

1.2.7

System should have the ability to find

if a customer is an existing one and

check for internal

external referral

lists.

1.2.8

The system should have the ability to

de-dupe with the current

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SUPPLY, IMPLEMENTATION AND MAINTENANCE OF

LOAN MANAGEMENT SYSTEM (LMS)

Sl. No.

Broad Description

Available (A)/

Customizable

(C)/

Not Available

(N)

Max

Marks

Module Name

with relevant

details

application details like ID numbers,

names or parts thereof, telephone

numbers against similar lists in other

product databases.

1.2.9

System should support definition of

standard formats for

financial data

and statements like Balance sheet,

Cash Flow

statement, P&L account,

and Funds flow statements.

Definition of financial structures

based key parameters like Industry

segment, customer type etc.

1.2.10

The system should have the

capability/should provide for

definition of the minimum

requirements for one to qualify for a

credit facility generally and within

each stage.

1.2.11

System should capture all benchmark

ratios and all financial

ratios; DSCR,

sensitivity analysis and BEP to be

calculated automatically on the

basis of CMA uploaded and should

reflect in the appraisal note.

1.2.12

System should be able to report

deviations from the benchmarks and

space for comments/justification for

accepting the deviation should be

available.

1.2.13

System should be able to assess

working capital requirements

based

on the turnover method/2

method

of lending/cash flow method

simultaneously.

1.2.14

Under Cost of project, system should

capture data in respect

of details of

plant & machinery with supplier

address along with mandatory

provision for comments on due

diligence of supplier.

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SUPPLY, IMPLEMENTATION AND MAINTENANCE OF

LOAN MANAGEMENT SYSTEM (LMS)

Sl. No.

Broad Description

Available (A)/

Customizable

(C)/

Not Available

(N)

Max

Marks

Module Name

with relevant

details

1.2.15

In case of

review/renewal/enhancement of

limits, system should be able to

capture the earlier years data so that

only current year data need to be

entered.

1.2.16

System should provide facility to

support various EMI

calculators like

Normal, Flip, Balloon, Step-up, Step-

down etc.

1.2.17

System should support availability of

latest application forms,

borrower/guarantor profile format,

Guarantor consent letter,

Asset liability

declaration statement formats.

1.2.1

System should display dates of Pre and

Post inspection along

with Name and

Designation of inspecting official

with Geo- tagging.

1.3.1

System should be able to generate

an EMI schedule giving break-up of

the principle, interest and balance

outstanding for the tenor of the loan.

1.3.2

Provision to add new Co -

applicant/Guarantor before Final

sanction of application.

1.3.3

System should have the capability

whereby the user can view

all previous

notes exchanged and remarks

made by other users with respect to

the application under consideration.

1.3.4

Report on pending documents after

disbursement: System should

provide report on daily basis

automatically as well as through user

invocation for all the documents

pending from customer proposal-

wise. Specific Documents received/

Pending should be a part of account

Page 112 of 207

RFP Ref No. RFP/ITD/007/20-21 dated 16.11.2020

SUPPLY, IMPLEMENTATION AND MAINTENANCE OF

LOAN MANAGEMENT SYSTEM (LMS)

Sl. No.

Broad Description

Available (A)/

Customizable

(C)/

Not Available

(N)

Max

Marks

Module Name

with relevant

details

opening process.

1.3.5

System should support and Store all

intermediate queries from

recommending and sanctioning

authorities.

1.3.6

System should provide for search

facilities across the screens

in various

modules during various stages of

processing.

1.3.7

System should be able to convert

financial document into excel or

table format, thus facilitating the

rapid movement of applications

across the processes/ Units without

the need of paper flow.

1.3.8

System should have controlled

interface with

external/internal web

links/ data sources/ reference sources

for data verification/data &

information feeding/checking

information. System should able to

convert land in Acre/Bigha /Cent

into Hectare in decimal points

irrespective

of state. System should

consolidate holdings of Borrower and

co-borrower while arriving the limit

and value of security as well as

incremental income.

1.3.9

System should provide Fast track

processing feature whereby a single

user (duly designated) to process an

application from

start to finish or may

have limited access to a specific

task.

1.3.10

System should have the ability to

allocate relevant cases to

these

external agencies and give controlled

access to work or

give them facility to

upload their reports.

Page 113 of 207

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SUPPLY, IMPLEMENTATION AND MAINTENANCE OF

LOAN MANAGEMENT SYSTEM (LMS)

Sl. No.

Broad Description

Available (A)/

Customizable

(C)/

Not Available

(N)

Max

Marks

Module Name

with relevant

details

1.3.11

System should have the ability to

capture customer details like:

Borrower Information

Personal information

Loan Application details etc.

1.3.12

Capture financial & non-financial

details for organization inclusive but

not limited to type of customers like

organization name, registration

details, constitution, address

etc.

Date of appraisal initiation

Registering the application details

in user defined format

Company master data.

Customer Follow-Up reports

Write-Up Details:-

Company Financials/ group

financial

Auditors qualification if any

YTD performance

Board Details

Background information

Latest net-worth of

borrower/co-

borrower

and

guarantor

Consumer/commercial

credit

information

and

comments

Key Business risks & mitigation

Comments on Industry

Key Financials Comments

Facility Details

Pricing Details

Security Details

Cross-sell (if any)

Assessment of the credit facility

requirement

Standard Terms & Conditions

Rating results (obligor & facility

rating)

Page 114 of 207

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SUPPLY, IMPLEMENTATION AND MAINTENANCE OF

LOAN MANAGEMENT SYSTEM (LMS)

Sl. No.

Broad Description

Available (A)/

Customizable

(C)/

Not Available

(N)

Max

Marks

Module Name

with relevant

details

Financial

ratios and

calculation from

rating

input/output sheets

Document checklist

Geo-tagging of the visits

(primary and collateral) with

uploading of visit pictures. (The

list is illustrative only and input

parameters fully in line with

the Bank's appraisal formats to

be built during the

customization stage).

Compliances, confirmation,

and certification.

1.3.13

System should have the provision to

Support Consortium and

Multiple

bank facilities as per bank policy.

Details of key

persons (like CFO, ED-

Finance etc.) is to be

obtained/captured

and verified

from various quarters.

1.3.14

System should have the ability to

arrive at eligible loan amount for a

customer based on these rules and

data entered for application.

1.3.15

System should support the Loan Co-

origination with NBFC module.

1.3.16

System should support the portfolio

buyout module.

1.3.17

System should support assignment of

proposals to Relationship Managers.

1.3.18

System should support on-lending

module with NBFCs.

Page 115 of 207

RFP Ref No. RFP/ITD/007/20-21 dated 16.11.2020

SUPPLY, IMPLEMENTATION AND MAINTENANCE OF

LOAN MANAGEMENT SYSTEM (LMS)

Sl. No.

Broad Description

Available (A)/

Customizable

(C)/

Not Available

(N)

Max

Marks

Module Name

with relevant

details

1.3.19

System should support financial

analysis based on

parameters like:

Turnover, Liquidity, Profitability,

Leverage, Debt Service Coverage

ratios/Interest coverage ratio, Balance

sheet and Profit and Loss analysis,

Cash flow and fund-flow analysis,

Ratio Analysis as per ratio formulae

given by the Bank etc. It should have

ability to customize so as to compute

ratios like NPV, IRR, sensitivity, or

other similar tools.

1.3.20

System should have capability to

arrive at eligible loan amount for a

customer based on these rules and

data entered for application.

1.3.21

System should allow defining ratios

like operating profit

margin, etc.

based on formulae and data

obtained in financial statements.

System should support details like

Average and

benchmark ratios.

1.3.22

System should capture any Number

of years for which the

financial

projections/ Cashflow/ Loan /

Covenants data can be

recorded &

processed.

1.3.23

Based on the data uploaded,

system should compute the

financial ratios as per the

configuration in the masters. The

system should be able to perform

comparison of selected key

ratios,

financial parameters across

borrowers within the industry and

against benchmarks. Ratios like

debt/equity ratio, current ratio,

ICR/DSCR etc. and additionally (but

not limited to) following: Paid up

capital,

Page 116 of 207

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SUPPLY, IMPLEMENTATION AND MAINTENANCE OF

LOAN MANAGEMENT SYSTEM (LMS)

Sl. No.

Broad Description

Available (A)/

Customizable

(C)/

Not Available

(N)

Max

Marks

Module Name

with relevant

details

Reserves and Surplus, Intangible assets,

Revaluation reserve,

Tangible net

worth, Net block, Investments, Non-

current

assets, Net working capital,

Current assets, Current liabilities,

Net

sales, Other income, Net profit after

tax, Depreciation,

Intangible assets,

Cash Accruals, ROCE (Return on

capital

employed), Drawing Power

of the applicant

1.3.24

The system should support sensitivity

analysis where the user

can modify

the financial data to find out how the

change will affect certain key

financial ratios/indicators.

1.3.25

The system should have the

capability to allow timely

review/renewal of application as per

the above processes.

1.3.26

The system should provide previous

approvals/rejections in the system

history.

1.3.27

The system should have facility to

recommend an application

if it is not

in users approving authority.

1.3.28

The system should facilitate archival of

rejected applications for de-dup

purposes.

1.3.29

The system should have override

options whereby an earlier

rejection

or cancellation can be revoked, and

the application be brought back

into the mainstream for positive

closure.

1.3.30

The system must have capability for

pricing to be based on the tenor of

the loan. The system should give

capability for longer tenors to have

higher pricing.

Page 117 of 207

RFP Ref No. RFP/ITD/007/20-21 dated 16.11.2020

SUPPLY, IMPLEMENTATION AND MAINTENANCE OF

LOAN MANAGEMENT SYSTEM (LMS)

Sl. No.

Broad Description

Available (A)/

Customizable

(C)/

Not Available

(N)

Max

Marks

Module Name

with relevant

details

1.3.31

In the event that a customer already

has an existing loan, the system must

have automated capability to settle

the existing loan and generate a

new loan application, with a

consolidated balance of the new

and old loan. The system must have

the capability for pricing to be based

on the tenor of the loan. (However,

pricing of loan depends on other

factors too like – Internal/External

rating, Risk mitigation, Collateral

security, Restructuring of loan under

CDR etc.)

1.3.32

System should be able to generate EQI,

EHI, EYI in agriculture loan accounts

based on cash flow instead of only EMI.

System

should have flexibility for

Moratorium Period

Holiday period

as per the nature of activity/

Purpose of loan.

1.3.33

System should have ability to verify

Prevailing Legal matters of the

company, if any.

1.4 Sanctioning

1.4.1

The system should have the

capability to define the sanctioning

authority-based loan size, product, etc.

Ability to have a multi-level

sanctioning matrix and automatic

routing of the case based on that.

The system should have the

capability to consider various types of

deviations and

define the

sanctioning authority accordingly.

The system should be capable of

adopting such deviations in CBS.

1.4.2

The system should aid credit decision

making based on the proposal

evaluation analysis and credit risk

Page 118 of 207

RFP Ref No. RFP/ITD/007/20-21 dated 16.11.2020

SUPPLY, IMPLEMENTATION AND MAINTENANCE OF

LOAN MANAGEMENT SYSTEM (LMS)

Sl. No.

Broad Description

Available (A)/

Customizable

(C)/

Not Available

(N)

Max

Marks

Module Name

with relevant

details

rating. It should facilitate

users/reviewers in understanding

assessments through electronic

case files.

1.4.3

The system should have the capability

to route the case for committee

approval in case of higher loan

amounts.

1.4.4

The system should have the

capability to generate Credit

Appraisal report.

1.4.5

The system should have the

capability to allow reviewing

personnel to view defined sets of

information/comments on each

credit request.

1.4.6

The system should have the capability

to view the application data in a

summarized form to take credit

action.

1.4.7

The system should have the

capability to view/ input financials &

non-financial covenants.

1.4.8

The system should have the

capability, to add certain

actions/conditions if the application

is not fully up to the mark for approval

like addition of co-borrower,

collateral etc.

1.4.9

The system should have facility to

recommend an application

if it is not

in users approving authority.

1.4.10

Once an application for credit is

closed, it should not be possible to

change the data, except for certain

non-critical fields.

1.4.11

System should be capable of

Generating offer letter & Loan

Documents for customer.

Allow acceptance by the customer

via a compliance call.

Allow printing of approval/rejection

letter in desired format.

Page 119 of 207

RFP Ref No. RFP/ITD/007/20-21 dated 16.11.2020

SUPPLY, IMPLEMENTATION AND MAINTENANCE OF

LOAN MANAGEMENT SYSTEM (LMS)

Sl. No.

Broad Description

Available (A)/

Customizable

(C)/

Not Available

(N)

Max

Marks

Module Name

with relevant

details

Ability to view the status of

applications under process - Stage-

wise, branch-wise and user-wise.

1.4.12

The system should support creation

of sanction advice with the following

details (but not limited to):-

- Customer details

Product details

Classification of loan/sector code

Purpose of the sanctioned loan

Terms and conditions of the

sanction amount (rate of

interest, PF,

including any additional charges

applicable as per

sanction)

Period of sanction or tenure of loan

Payment terms of interest, margin

etc.

Credit rating

Repayment schedules

Moratorium period

Renewal/review details (where

applicable)

Collateral details/guarantee

coverage

Charges to be created with

appropriate authorities

Personal/third party Guarantees

Insurance details

Documentation and legal

formalities to be executed

1.4.13

Capability for balance transfers - In

the event that a customer has an

existing loan with another institution,

the system must allow for input of this

information at origination. This will

allow for this information to be

reviewed at verification.

1.4.14

System should exclusively sanction the

loan amount based on

valid Scale of

Finance for the respective crop year.

1.4.15

System should have credit engine for

automatic decision making for

Page 120 of 207

RFP Ref No. RFP/ITD/007/20-21 dated 16.11.2020

SUPPLY, IMPLEMENTATION AND MAINTENANCE OF

LOAN MANAGEMENT SYSTEM (LMS)

Sl. No.

Broad Description

Available (A)/

Customizable

(C)/

Not Available

(N)

Max

Marks

Module Name

with relevant

details

sanction of loans under Micro

Enterprises.

1.5 Security Management – Primary/Collateral

1.5.1

System should be able to update

comprehensive stock statement,

book debts, tangible and

intangible securities for

calculating initial working capital

limit, drawing power, loan limits

etc.

1.5.2

 System should have ability to

define different collaterals and

attributes in the systems which have

to be captured for a collateral

 Capture collaterals for an

application.

 Generate a collateral ID for each

collateral

 Generate technical and legal

valuation for collateral and

allocate it to a user or agency and

capture the valuation details.

 Calculate eligibility based on

collateral value and Net Present

Value (NPV).

 Upload valuation

documents/legal reports into the

system.



Generate different verifications for

customer based on his

application

and evaluation process.

 Allocate verifications like phone,

income, personal, address etc.to

user/agencies.

 Initiate and do field investigations.

 Capture details and documents

related to each verification



Define deviation based on rules for

Page 121 of 207

RFP Ref No. RFP/ITD/007/20-21 dated 16.11.2020

SUPPLY, IMPLEMENTATION AND MAINTENANCE OF

LOAN MANAGEMENT SYSTEM (LMS)

Sl. No.

Broad Description

Available (A)/

Customizable

(C)/

Not Available

(N)

Max

Marks

Module Name

with relevant

details

pricing, demographics,

and other

parameters.

 Generate deviations

automatically by the system and

allocation to designated authority

for approval.



Process Maker-Checker for deviation

approval.

 To add certain user deviations

based on the discretion of the user/

RM in authority.

 Select Facility Terms & Conditions

automatically on the basis of facility

type selection.

 Select Borrower standard T&C on

the basis of borrower type.

1.6 Documentation

1.6.1

The Software should store all e-

mail/electronic communications

(external and internal for

recommendations, concurrence

etc.) electronically as part of

all loan

documentations.

1.6.2

The system should provide output

format to be generated in

MS Word,

MS Excel, Adobe Acrobat PDF, HTML,

XML etc.

and any format needed in

future.

1.6.3

Output has to be a printable format

with full alignment of text, images &

tables.

1.6.4

The system should handle and

generate documents like but

not

limited to:

 Loan Sanction Letter

 Loan Rejection Letter

 Loan Related Agreements

 Security document

Page 122 of 207

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SUPPLY, IMPLEMENTATION AND MAINTENANCE OF

LOAN MANAGEMENT SYSTEM (LMS)

Sl. No.

Broad Description

Available (A)/

Customizable

(C)/

Not Available

(N)

Max

Marks

Module Name

with relevant

details

 All other document forms

1.7 Loan A/c opening in CBS

1.7.1

System should be able to function

two-way interactions with

Core

Banking System where loans

approved in LMS can be

automatically opened in Core

Banking. All the data created in

LMS

with proper validation shall be

populated in CBS completely

without any manual intervention.

The data from CBS also to be

populated to LMS (e.g.- O/s balance

in a loan account at the day-end).

1.7.2

System must generate a unique loan

number for every loan

application

and the application enquiry should be

possible on specific keys definable

parameter. The unique loan number

generated should be easy to trace

by the various users who may wish to

track the application. For example:

can be queried by inputting

customer's ID no., name, or business

registration number.

1.7.3

While opening of loan account in the

system, crop and area under

cultivation should be populated.

1.8 Disbursement

1.8.1

Limit management

 System should have push/pull

abilities for customer limit

positions to/from CBS.



Inter-changeability from funded

to non-funded & vice-versa.

 Multiple levels of sub-limits.

1.8.2

The system should have provision to

submit the project

completion

Page 123 of 207

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SUPPLY, IMPLEMENTATION AND MAINTENANCE OF

LOAN MANAGEMENT SYSTEM (LMS)

Sl. No.

Broad Description

Available (A)/

Customizable

(C)/

Not Available

(N)

Max

Marks

Module Name

with relevant

details

reports, stage-wise disbursal of term

loan etc., of

a customer with respect

to the loan. The workflow should be

enabled upon successful

completion of the document.

 Project Completion Certificate

 Stage-wise disbursement of term

Loans

 Post Sanction Inspection

Report/end-use monitoring

1.8.3

System should have provision to upload

stage-wise inspection

reports with

photographs (optional) to track the

physical progress of the project & link

the same with disbursement.

1.8.4

System should have provision of

seasonal discipline (as per crop

season) in disbursement as per RBI

guidelines.

1.9 Compliance tracking

1.9.1

The system should include ensuring

field level security in all screens,

depending on security group/level

of each user.

1.9.2

System should have Irregularity &

Compliance Based reporting.

1.9.3

The system should have the

capability of report generation

compliance/ non-compliance. In

case of non-compliance,

loan-wise

report to be generated and alerts to

be given to link with future

disbursements with specific override

options.

Collection/ Repayments Management

2.1

System should have the ability to

send Emails/SMS to the External

agency /borrowers/guarantors/co-

borrowers /co-obligants/co-

applicants to initiate the required

Page 124 of 207

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SUPPLY, IMPLEMENTATION AND MAINTENANCE OF

LOAN MANAGEMENT SYSTEM (LMS)

Sl. No.

Broad Description

Available (A)/

Customizable

(C)/

Not Available

(N)

Max

Marks

Module Name

with relevant

details

process immediately.

2.2

Report on operative accounts linked

to the loan accounts. Validation of

operative account/Repayment

account from Core Banking

database.

2.3

System should have provision for

graphical representation of

account

details including history transactions

of customer.

2.4

System should provide user-defined

watch lists/tag loan accounts to

watch lists and be able to define

specific actions to be taken on loan

accounts. At the time of Hands off,

System should generate repayment

period along with moratorium, if any

and the same shall be auto synced

with

CBS.

2.5

System should be able to allocate

cases to appropriate

delinquency

buckets/define multiple cycles for

delinquency

tracking and assign

cases to cycles.

2.6

System should be able to record all

follow-up actions with date/time and

alert users of next actions.

2.7

System should have the ability to

define different calculation

methods, repayments methods,

repayment variations like step up,

step down etc.

2.8

System should have provision for re-

schedulement of account

with proper

checks and balances.

2.9

System

should be able to

throw alerts to borrowers /

guarantors / co-borrowers / co-

obligants/co- applicants, with

critical amount and pay-by-date in

all

accounts i.e. Standard, SMA-1 and

Page 125 of 207

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SUPPLY, IMPLEMENTATION AND MAINTENANCE OF

LOAN MANAGEMENT SYSTEM (LMS)

Sl. No.

Broad Description

Available (A)/

Customizable

(C)/

Not Available

(N)

Max

Marks

Module Name

with relevant

details

SMA-2 including branches

and

controlling offices.

2.10

System should be capable of

keeping a trail of events right from

the first default date with

commitments, response and Bank’s

action with date, amount details as

well as in the form of notes.

2.11

System should have capability to allot

such accounts to DSAs,

external

agencies etc.

2.12

System should have capability to

store stock statement and

other

financial statements for borrowable

accounts. It should be

retrieved as and

when required.

2.13

System should have capability to define

drawdown schedules

based on pre-

defined conditions in sanction letter

or elsewhere.

2.14

System should have ability to

calculate DP based on pre-defined

parameters in accordance with

sanction letter etc.

2.15

System should have ability to calculate

commitment charges

based on pre-

defined parameters from sanction

letter etc.

2.16

System should have procedure to

recall an advance/facility

with proper

control, checks and balances.

2.17

System should have functionality to

prohibit overdue account

holders

from standing guarantors for any

other facility or for any other

borrower.

2.18

System should have functionality to

restrict such overdue borrowers from

taking further facilities/loans from

Banks.

3 Credit Monitoring /Delinquency Management

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SUPPLY, IMPLEMENTATION AND MAINTENANCE OF

LOAN MANAGEMENT SYSTEM (LMS)

Sl. No.

Broad Description

Available (A)/

Customizable

(C)/

Not Available

(N)

Max

Marks

Module Name

with relevant

details

3.1

System should have the ability to send

Reminder Emails and SMS to

designated higher Officials of the

Bank which can be scheduled in the

system as online mode/batch mode.

3.2

System should have provision to

generate alerts from each stage –

normal alerts and exceptional alerts.

3.3

System should provide Referencing

feature on the basis of defined rules.

3.4

System should have an analysis

capability based on transaction

(e.g. excess withdrawal of cash

from loan

accounts, transfer of loan

funds to sister concerns, transfer of

loans to saving accounts).

3.5

The system should have the capability

to generate report for

Periodic

monitoring (with manual intervention)

of covenants. The system should be

able to generate loan accounts due for

renewal.

3.6

For the sake of follow up of overdue

amount, System should generate

reports for account monitoring i.e.

overdue 110%, 115%, 125% and

above 125% etc.

3.7

Loan Monitoring System: Post-

Sanction Follow Up/ Credit

Monitoring System

- The System should have a

separate dashboard system

where branch user or controlling

offices can view or track the post

sanction details, depending

upon the configuration of

parameters setup, as per the

Bank’s policy. The functional

requirement of the post sanction

module will be as follows –

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SUPPLY, IMPLEMENTATION AND MAINTENANCE OF

LOAN MANAGEMENT SYSTEM (LMS)

Sl. No.

Broad Description

Available (A)/

Customizable

(C)/

Not Available

(N)

Max

Marks

Module Name

with relevant

details

Monitoring System:

This should enable the Bank to

manage the customer profiles

whom the loans have been

disbursed. The customer

records are

to be obtained from LMS & Finacle Core

Banking database.

Integration with

Finacle Core Banking to this extent, to

be carried out. The monitoring

system should have the following

functions:

Customer Information: System

should have ability to display the

customer’s fund, non-fund-

based and investment

exposures details.

Co-Obligants and Guarantor:

System should provide the view of

the list of co-obligants and

guarantors associated

with the

loan.

Guarantee Cover: Guarantee

Cover page display the lists

of all

the guarantee cover (for Mudra

loan, CGTMSE for all types of

MSME loans, Credit Guarantee

for Standup India Loan, NCGTC

cover, for loans extended to

Scheduled Castes etc.),

provided to secure the loan.

Subsidy: Subsidy page should

allow to manage various

financial grants by the

government or public bodies like

CLCSS (Credit Linked Capital

Subsidy Scheme), NABARD, NHB

(National Horticultural Board)

and

TUFS Technology Upgradation

Fund Scheme),PMEGP etc.

Consortium/Multiple Banking:

Page 128 of 207

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SUPPLY, IMPLEMENTATION AND MAINTENANCE OF

LOAN MANAGEMENT SYSTEM (LMS)

Sl. No.

Broad Description

Available (A)/

Customizable

(C)/

Not Available

(N)

Max

Marks

Module Name

with relevant

details

Details of the Consortium

banks/Multiple Banking along

with fund based and non-fund

based exposures to be provided.

External Rating: Periodic Updation

of the External Rating

of the

customer to be provided.

Department Observations:

Provision for entering

observations of various

departments and authorities on

the loan to be made available.

This will enable to view the

observations posted by various

departments/authorities in a

single location and the same

should be available during

review/renewal of the facilities.

Security: Details of the securities

(primary and collateral)

provided

to the loans along with

first/second/Pari-passu

charge to

be made available and security

coverage of the

loans also to be

made available. Pending for

creation of charge with various

statutory authorities like CERSAI,

MCA, Registrar Office, Transport

Authorities etc., also to be made

available. Further, the details of the

legal report,

vetting report,

valuation date, Fair Market

Value, realizable value, Distress

Sale value etc. should be

captured.

Claims Management

 CGTMSE – Claim Lodging and

Tracking

 Interest Subsidy claim

lodgment along with

Page 129 of 207

RFP Ref No. RFP/ITD/007/20-21 dated 16.11.2020

SUPPLY, IMPLEMENTATION AND MAINTENANCE OF

LOAN MANAGEMENT SYSTEM (LMS)

Sl. No.

Broad Description

Available (A)/

Customizable

(C)/

Not Available

(N)

Max

Marks

Module Name

with relevant

details

calculation of subsidy amount,

due date etc. and have

provision to track the subsidy

amount from State/Central

Govt.

(Whether covered under

ECGC/CGTMSE etc., Position of

filing/receipts of claim details to

include claim amount, settled

amount etc. If not yet received,

then what are the prospects of

receiving claim from them,

Amount kept in nominal etc.)

10.

Restructuring of the Loans:

Provision should be available for

restructuring of the existing

accounts and sanctioning

of the

restructuring of the loans to be

supported. Particulars of

restructuring (Date of

restructuring, approval,

restructuring details, fresh

exposure etc.).

11.

Insurance Details: The system

should be able to capture

details

of the insurance available

against charged

securities (both

Primary as well as Collateral). This

helps

the branches to renew the

validity of the Insurance on time

to safeguard the bank’s interest

when need arises. Insurance

details such as insurance

company name, policy number

and date, renewal date, insured

property

address, name of

borrowable account, limits under

which

insurance is made,

amount of insurance, period of

insurance, hypothecation

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RFP Ref No. RFP/ITD/007/20-21 dated 16.11.2020

SUPPLY, IMPLEMENTATION AND MAINTENANCE OF

LOAN MANAGEMENT SYSTEM (LMS)

Sl. No.

Broad Description

Available (A)/

Customizable

(C)/

Not Available

(N)

Max

Marks

Module Name

with relevant

details

clause etc. Alerts are to be given

before the date of expiry of

insurance along with generation

of letter to be sent to customer

and also for renewal to the

Insurance Company concerned.

12.

Following details by TPA (Third-

party agencies) should

also be

captured –

Legal Vetting report

Valuation/TEV upload

Credit Compliance Audit

Legal Audit

LRM (Loan Review

Mechanism)

Stock Audit Inspection by

Auditors etc.

Monitoring Checklist:

The system should be provided with

the option of configuring the

checklists for the monitoring activity

at central level. For illustration, stock

statement to be submitted by the

borrower

(Y/N), QPR/QIS/QMR to be

submitted by the borrower (Y/N), ROC

details to be submitted by the

borrower (Y/N),Inspection

reports,

stock audit (if applicable) etc.

Depending on the details entered,

the details are to be available on the

monthly monitoring report. These

are to be customizable as per

specific needs of the bank.

Monitoring Alerts:

Alerts are to be generated on any

default and sent to the Branch

Head on the status of the account.

System should have ability to

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SUPPLY, IMPLEMENTATION AND MAINTENANCE OF

LOAN MANAGEMENT SYSTEM (LMS)

Sl. No.

Broad Description

Available (A)/

Customizable

(C)/

Not Available

(N)

Max

Marks

Module Name

with relevant

details

generate the alerts on loan default,

non-

renewal of limits, Non-Inspection

of securities/non-Updation of

securities in SRM, stock statement due,

insurance expiry,

visits due,

documents expiry, Deficiency in

Documentation and any other

defaults in the account.

Alerts in system to be categorized as

below:

•

Financial Nature: Financial

Nature alerts are to be

generated on

loan default insufficient credit,

frequent ad hoc, drawing power

shortfall/failure, un-regularized TOD,

Interest

not serviced, frequent

exceeding sanction limit, frequent

TOD, bouncing of cheques,

devolvement of LC, invocation of BG,

SMA-0/SMA-1/SMA-2 etc. These alerts

will be generated

and sent to the

Branch Head with the bank-specific

format for each account.

•

Non-Financials Nature: Alerts to be

generated and sent to the Branch

Head with the bank specific format

for each account on non-

submission of stock statement within

the stipulated time, non-renewal of

limits with in the due date,

document time-barred, visits due,

expiry of insurance, security not

updated in SRM etc.

 Monthly Monitoring Report

(MMR):

System should have ability to

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SUPPLY, IMPLEMENTATION AND MAINTENANCE OF

LOAN MANAGEMENT SYSTEM (LMS)

Sl. No.

Broad Description

Available (A)/

Customizable

(C)/

Not Available

(N)

Max

Marks

Module Name

with relevant

details

generate the MMR on the following

parameters:

- Watch on the operations in the

account.

- Study and analysis of control

returns viz., Stocks/Book

Debt

Statements, insurance,

Documentation, Financial

Statements, MSODs etc.

Inspection of the units of the

borrower/collateral.

- Review/renewal of credit facility.

- Periodic Stock/Book Debt

inspection/verification.

- Compliance of all the sanction

terms.

The controlling offices should be

provided with options to monitor

and follow–up actions for

rectifications.

3.8

System should provide space to

provide additional information that

may be relevant in making credit

decision e.g. number of bounced

instruments, comments on

TOD/excess drawls/ad hoc and

their regularization, failed

standing

orders, window-dressing of account's

issues, Credit

summation vis-à-vis

sales.

3.9

System should have ability to

generate Control Returns regarding

sanctions and discretionary powers

in specific format with periodicity as

decided by the Bank with forward

and backward communication

system.

3.10

System should have ability to provide

templates for review of SMA/NPA

Accounts

Page 133 of 207

RFP Ref No. RFP/ITD/007/20-21 dated 16.11.2020

SUPPLY, IMPLEMENTATION AND MAINTENANCE OF

LOAN MANAGEMENT SYSTEM (LMS)

Sl. No.

Broad Description

Available (A)/

Customizable

(C)/

Not Available

(N)

Max

Marks

Module Name

with relevant

details

3.11

System should generate

review/renewal notice in advance

and intimate to borrowers to submit

the required details before due date.

3.12

System should be able to provide

report generation on the SMA roll

forward and backward

Roll forward are such cases where

SMA0/1 are moved to SMA1/2

respectively between the two given

period Similarly roll backward are

such cases where SMA 2/1/0 are

moved to SMA1/0/regular between

two dates.

3.13

System should able to provide

Classification of account as

Low/Medium/High risk based on past

SMA status. (For example account

turn SMA 6 times or more in last 12

months are high, >3 to 5 months as

medium and others as low.

3.14

System should able to provide Daily

report on future projected date of

slippage based on past due (SMA)

and critical amount required to

prevent the account from slippage

3.15

System should able to provide Online

CSS report generation, Option for

Branch to enter their comments in

blank field and comments on each

transaction of more than 5 lacs.

4 EWS (Early Warning Signals)

4.1

EWS – Core Banking Related

The system should be able to

incorporate various EWS-

Core Banking

related signals

4.1.1

Account irregular number of days -

No. of days the account has been

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SUPPLY, IMPLEMENTATION AND MAINTENANCE OF

LOAN MANAGEMENT SYSTEM (LMS)

Sl. No.

Broad Description

Available (A)/

Customizable

(C)/

Not Available

(N)

Max

Marks

Module Name

with relevant

details

irregular during last 6 months.

4.1.2

Average utilization of FBWC limits -

Average limit utilization in last 90 days

including WCDL and CCOD.

4.1.3

BG invocation (RBI) - No. of instances

in last 30 days

4.1.4

Continuous flow of funds among

intergroup companies within IOB

(Amount) - Monitoring of continuous

flow of funds among intergroup

companies (Amount). % value of

DR/CR across group companies

against total value of transaction.

4.1.5

Continuous flow of funds among

intergroup companies (no of

transactions) - Monitoring of continuous

flow of funds among

intergroup

companies (No. of transactions). % of

no. of

transactions. DR/CR across group

companies against total no.

transactions.

4.1.6

Crystallization of Export Bills (RBI) - No. of

Instances In Last 30

days due to non-

payment.

4.1.7

Delay in interest servicing days - No.

of days interest not serviced from last

debit

4.1.8

Frequent return of Bills discounted or

sent for collection (RBI)

- Return of Bills

Discounted/Collection- No. of instances

in last

30 days

4.1.9

Frequent return of Outward Cheques

(RBI) - Return of Outward Cheques-

No. Of Instances In Last 30 Days

4.1.10

Heavy Cash Withdrawal - Heavy Cash

Withdrawal on a daily basis i.e. Single

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SUPPLY, IMPLEMENTATION AND MAINTENANCE OF

LOAN MANAGEMENT SYSTEM (LMS)

Sl. No.

Broad Description

Available (A)/

Customizable

(C)/

Not Available

(N)

Max

Marks

Module Name

with relevant

details

Cash Transaction of Rs. 10 lakhs &

above.

4.1.11

Irregularity count in last 6 months - No.

of times account has been irregular in

last 6 months

4.1.12

LC Devolvement (RBI) - No. of

instances in last 30 days

(Combination due to irregularity and

devolvement)

4.1.13

Non-Renewal of facilities - No. of days

delay in renewal of credit limits.

4.1.14

Number of consecutive months with

decline in credit-debit summation -

No. of consecutive month of decline

in credit-debit summation

4.1.15

Number of inward cheque returns in

last 30 days (RBI) - Number of inward

cheque returns in last 30 days

4.1.16

Delay in servicing of interest- no. of

times delayed in 6

months - No. of

instances, delay in servicing of interest

during

last 6 months.

4.1.17

Movement of Stocks in Process (SIP) -

Increase in the value of

SIP over

previous month.

4.1.18

No. of times account turns SMA-2 in 6

months - Number of times Account

turns SMA-2 during last 6 months.

4.1.19

Delay in submission of stock

statement (SME) - No of days delay in

submission of stock statement from

due date (20 days grace period)

4.1.20

Delay in submission of stock statement

(CAG and MCG) - No

of days delay in

submission of stock statement from

due date (20 days grace period)

4.1.21

Depletion in the value of security

(Primary) (RBI)- Percentage

decline in

value of primary security as

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SUPPLY, IMPLEMENTATION AND MAINTENANCE OF

LOAN MANAGEMENT SYSTEM (LMS)

Sl. No.

Broad Description

Available (A)/

Customizable

(C)/

Not Available

(N)

Max

Marks

Module Name

with relevant

details

compared to previous month.

4.1.22

Primary Security Under-insured (RBI) - Is

the Primary Security

under-insured?

4.1.23

Credit summations not matching

reported sales in proportion

to banks

share (RBI) – Deviation(decrease in

%) in credit

summation from reported

sales (Sales as a % WC Exposure

sanctioned.)

4.1.24

Increase in holding levels of Debtors

– against estimates (Monthly) - % of

Increase in holding levels of Debtors

as per Stock Statement against

estimates

4.1.25

Increase in holding levels of Stocks –

against estimates

(Monthly) - % of

Increase in holding levels of Stocks as

per Stock Statement

against estimates

4.2

EWS – Financials/ LMS based

The system should be able to

incorporate

Financials/LMS related

signals

4.2.1

Adjusted TNW- Deviation ( Decrease in

%) from Estimates

4.2.2

Borrower, promoters/ director/

associates/ group companies

in the

lists of defaulters - Is the

borrower, promoters / director /

associates / group companies in the

lists

of defaulters?

4.2.3

Current Ratio - Absolute value

4.2.4

Days inventory as cost of sales-

downward (RBI) - Deviation

(Decrease in %) from Estimates

4.2.5

Debt To Equity - Deviation ( Decrease

in %) from Estimates

Page 137 of 207

RFP Ref No. RFP/ITD/007/20-21 dated 16.11.2020

SUPPLY, IMPLEMENTATION AND MAINTENANCE OF

LOAN MANAGEMENT SYSTEM (LMS)

Sl. No.

Broad Description

Available (A)/

Customizable

(C)/

Not Available

(N)

Max

Marks

Module Name

with relevant

details

4.2.6

Debtors as days sales- (RBI) - Deviation (

Decrease in %) from

Estimates

4.2.7

Delay in project implementation -

Delay between COD as per projected

& actual COD for project

4.2.8

DSCR - Absolute value

4.2.9

EBITDA Margin - Deviation ( Decrease

in %) from Estimates

4.2.10

Gross Current Assets as days sales -

Absolute Value

4.2.11

Interest Coverage Ratio - Absolute

Value

4.2.12

Net Cash accrual to Net sales -

Absolute Value

4.2.13

Net Cash Accrual To Total Debt -

Absolute Value

4.2.14

Net Profit Margin - Deviation (

Decrease in %) from Estimates

4.2.15

Non-Compliance with sanction terms

- Compliance status of sanction

terms.

4.2.16

Non-Submission of Audited

Financials of borrower and

Associate Companies - No. of days

delay in submission of Audited

Financials beyond due date.

14.2.1

Quick Ratio - Deviation ( Decrease

in %) from Estimates

4.2.18

Return on Capital Employed -

Absolute Value

4.2.19

Return on Equity - Absolute Value

4.2.20

RoNW - Deviation ( Decrease in %)

from Estimates

4.2.21

Net Sales - Deviation ( Decrease in

%) from Estimates

Page 138 of 207

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SUPPLY, IMPLEMENTATION AND MAINTENANCE OF

LOAN MANAGEMENT SYSTEM (LMS)

Sl. No.

Broad Description

Available (A)/

Customizable

(C)/

Not Available

(N)

Max

Marks

Module Name

with relevant

details

4.2.22

Net Sales To Total Assets - Absolute

Value

4.2.23

TOL/TNW - Absolute Value

4.2.24

Total Debt/EBITDA - Absolute Value

4.2.25

Unhedged Foreign Currency Exposure -

Unhedged FCE as a %

to total FC

Exposure.

4.2.26

% of shortfall in Net Sales – compared

to estimates (as at end of Qtr.) - % of

shortfall in Net Sales – compared to

estimates

4.2.27

Change in Internal Ratings -

Downgrade by 2 or more notches

Hurdle Rate.

4.2.28

Decrease consistently in Interest

Coverage Ratio (as on 31

March) -

How much % of decrease in ICR Y-O-

4.2.29

Difference in the value of Stocks in

ABS vis-à-vis Stock

Statement(as on

31st March) - % Difference in value of

stocks

in SS (March) & value of

Stocks in ABS

4.2.30

Operating Cash Flow to Current

Liabilities - Operating Cash Flow to

Current Liabilities

4.2.31

Operating Cash Flow to Total

Serviceable Debt – Operating Cash

Flow to Total Serviceable Debt

4.2.32

Pending Perfection of

Security/charges - Number of items

pending Perfection of

Security/charges.

4.3

EWS – External Source Related

The system should be able to

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RFP Ref No. RFP/ITD/007/20-21 dated 16.11.2020

SUPPLY, IMPLEMENTATION AND MAINTENANCE OF

LOAN MANAGEMENT SYSTEM (LMS)

Sl. No.

Broad Description

Available (A)/

Customizable

(C)/

Not Available

(N)

Max

Marks

Module Name

with relevant

details

incorporate EWS-

Financials/LMS

related signals

4.3.1

Are the promoter(s) pledging/selling

their shares in the borrower company

due to financial stress?

4.3.2

Are there any Regulatory changes

affecting the industry adversely?

4.3.3

Borrower reported as Defaulter by

other bank(s) In CRILC

4.3.4

Borrower, Promoters/ Director/

Associates/ Group Companies

in the

lists of defaulters

4.3.5

Change In External Ratings - Number of

Notches Downgraded

4.3.6

Has there been a continuous decline

in share price in last quarter?

4.3.7

Has there been a delay in payment

or non-payment of statutory dues?

4.3.8

Has there been an instance of LMSs

of a major customer of borrower?

4.3.9

Has there been any indication of

fraud?

4.3.10

Has there been any raid or imposition

of a penalty by government

agencies on the company?

4.3.11

Has there been business expansion

to areas outside core business/

backward or forward integration?

4.3.12

Has there been frequent change in

statutory auditors (2 consecutive

years)?

4.3.13

Has there been Resignation of

independent directors within a

short

span of time?

4.3.14

Has there been Withdrawal by

project sponsor/funding agency or

delay in receipt of subsidy?

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LOAN MANAGEMENT SYSTEM (LMS)

Sl. No.

Broad Description

Available (A)/

Customizable

(C)/

Not Available

(N)

Max

Marks

Module Name

with relevant

details

4.3.15

Have there been disputes among

Management/Promoters/JV

Partners?

4.3.16

Have there been Frequent changes in

top management

key executives?

4.3.17

Have there been high amount of

personal loans by promoters?

4.3.18

Is there a danger of

Product/technology obsolescence

or introduction of cheaper

substitutes?

4.3.19

Is there frequent utility disruption (e.g.

power/ water etc.) at borrower-end?

4.3.20

Is there high rejection of goods?

4.3.21

Is there Increasing employee attrition

at borrower end?

4.3.22

Is there labour unrest?

4.3.23

Negative News about Borrower/

Industry

4.3.24

Other Negative News

4.3.25

Unfavourable

trends in

borrower Value chain

(Upstream/Downstream Industries)

4.3.26

Y-O-Y Decline In quarterly capacity

utilization

4.4

EWS – As per RBI for Red flagging of

Accounts

The system should be able to

incorporate the following EWS as per

RBI for Red flagging of accounts.

4.4.1

Default in undisputed payment to

the statutory bodies as declared in

the Annual report

4.4.2

Bouncing of the high value cheques.

4.4.3

Frequent change in the scope of the

project to be undertaken by the

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LOAN MANAGEMENT SYSTEM (LMS)

Sl. No.

Broad Description

Available (A)/

Customizable

(C)/

Not Available

(N)

Max

Marks

Module Name

with relevant

details

borrower

4.4.4

Foreign bills remaining outstanding

with the bank for a long time and

tendency for bills to remain overdue

4.4.5

Delay observed in payment of

Outstanding dues

4.4.6

Frequent invocation of BGs and

devolvement of LCs

4.4.7

Under insured or over insured

inventory

4.4.8

Invoices devoid of TAN and other

details

4.4.9

Dispute on title of the collateral

securities

4.4.10

Funds coming from other banks to

liquidate the outstanding loan amount

unless in normal course

4.4.11

In merchanting trade, import leg not

revealed to the bank

4.4.12

Request received from the borrower

to postpone the inspection of the

godown for flimsy reasons.

4.4.13

Funding of the interest by sanctioning

additional facilities.

4.4.14

Exclusive collateral charged to a

number of lenders without NOC of

existing charge holders

4.4.15

Concealment of certain vital

documents like master agreement,

insurance coverage

4.4.16

Floating front

associate companies

by investing borrowed money

4.4.17

Critical issues highlighted in the stock

audit report

4.4.18

Liabilities appearing in ROC search

report, not reported by the borrower in

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Sl. No.

Broad Description

Available (A)/

Customizable

(C)/

Not Available

(N)

Max

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Module Name

with relevant

details

its annual report

4.4.19

Frequent request for general purpose

loans

4.4.20

Frequent ad hoc sanctions

4.4.21

Non routing of sales proceeds through

consortium

member bank/ lenders to

the company

4.4.22

LCs issued for local trade

related party

transactions without underlying trade

transaction.

4.4.23

High value RTGS payment to

unrelated parties.

4.4.24

Heavy cash withdrawal in loan

accounts.

4.4.25

Non production of original bills for

verification upon request.

4.4.26

Significant movements in inventory,

disproportionately differing vis-à-vis

change in the turnover.

4.4.27

Significant movements in

receivables, disproportionately

differing vis-à-vis change in the

turnover and/or increase in ageing of

the receivables.

4.4.28

Disproportionate increase in other

current assets.

4.4.29

Significant increase in working

capital borrowing as percentage of

turnover

4.4.30

Increase in Fixed Assets, without

corresponding increase in

long term sources (when project is

implemented)

4.4.31

Increase in borrowings, despite huge

cash and cash equivalents in the

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LOAN MANAGEMENT SYSTEM (LMS)

Sl. No.

Broad Description

Available (A)/

Customizable

(C)/

Not Available

(N)

Max

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Module Name

with relevant

details

borrower’s balance sheet.

4.4.32

Frequent change in accounting

period and/or accounting policies.

4.4.33

Costing of the project which is in wide

variance with standard cost of

installation of the project.

4.4.34

Claims not acknowledged as high

debt.

4.4.35

Substantial increase in unbilled

revenue year after year.

4.4.36

Large number of transactions with

inter-connected companies and

large outstanding from such

companies.

4.4.37

Substantial related party

transactions.

4.4.38

Material discrepancies in the annual

report.

4.4.39

Significant inconsistencies within the

annual report (between

various

sections).

4.4.40

Poor disClosure of materially adverse

information and no qualification by

the statutory auditors.

4.4.41

Raid by Income tax

sales tax

central

excise duty officials.

4.4.42

Significant reduction in the stake of

promoter

director or

increase in the

encumbered shares of promoter /

director

4.4.43

Resignation of the key personnel and

frequent changes in the

management

Rehabilitation & Restructuring

5.1

System should be able to submit

request by bank’s existing borrowers

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SUPPLY, IMPLEMENTATION AND MAINTENANCE OF

LOAN MANAGEMENT SYSTEM (LMS)

Sl. No.

Broad Description

Available (A)/

Customizable

(C)/

Not Available

(N)

Max

Marks

Module Name

with relevant

details

for Revival & Rehabilitation of MSME

Loans. Borrowers should be able to

access and submit their loan

request with necessary details.

5.2

System should be able to generate

a reference ID for

borrower. Based on

branch Id entered by borrower

customer,

a reference Id should be

generated along with an email to

branch concerned and Regional

Office, to enable creating details in

Inward Register and Online

tracking provision should be

enabled.

5.3

System should adhere to Policy on

Frame work of Revival and

Rehabilitation of Micro, Small and

Medium Enterprises (MSMEs) as

notified by RBI.

NPA Management (Legal actions/OTS settlement)

6.1

Compromise Proposal

System should capture all details of

customer Account from CBS since

NPA, Present status of the account

including its

asset classification under

NPA. System should evaluate and

give the amount of sacrifice the

bank has to bear within RBI

defined guidelines/Bank approved

policy and generate counter offer to

the NPA customer. System should be

able to generate bank-defined

format and the work flow along with

the recommendations of various

authorities and final approval by

competent authority of the bank and

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Sl. No.

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Available (A)/

Customizable

(C)/

Not Available

(N)

Max

Marks

Module Name

with relevant

details

facilitate proper accounting at CBS

for Closure of the account through

interface without manual

intervention. Approval of deviations

(if any) by competent authority

under its delegated powers

(sanctioning authority for OTS may

differ from deviation approval

authority; so two different approvals

need to take place).

On the basis of market

conditions/requirement of

bank/Govt. policies, OTS schemes are

introduced. Bank may also come

out

with area-specific/state-specific

OTS schemes. The system to accept

parameters at one level and to

calculate sacrifice and delegated

authority on the basis of sacrifice

against contractual dues O/s till the

date of sanction of OTS proposal.

6.2

SARFAESI Proposal

System should be able to capture all

the relevant details like Account

details, Present Status, Details of

securities both Primary and

Collateral and their location, value,

condition, owned by whom i.e

Proprietor/ Partner/ Director/

Guarantor

inspection visit reports,

documentation status, enforceability

of documents and securities, issue of

periodical notices etc.

System should

be able to deal with actions relating to

issue of

final notice, preparing for

auction of immovable properties

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Sl. No.

Broad Description

Available (A)/

Customizable

(C)/

Not Available

(N)

Max

Marks

Module Name

with relevant

details

under the Act. System should be

able to generate bank- defined

format and the work flow deals

along with the

recommendations of

various delegated authorities and

final

approval by competent

authority of the bank and facilitate

proper accounting at CBS for Closure

of the account through interface

without manual intervention. System

should have provision to include

name of Authorized officer

appointed for

the account to take

action under provisions of SARFAESI

Act.

System should allow sale of individual

properties.

System should show all properties

where sale has failed / after 1

auction.

6.3

Filing of Suit

System should capture history of

individual Suit filed accounts

which

includes date of filing of suit, progress

in court cases up to date, securities

position (Primary/Collateral) and

properties known to Bank but not

kept as security belonging

Proprietor/Partner/Director/Guaranto

r, borrower details, present status of

loan accounts, other banking

arrangements

with their position etc.

This should be handled till the suit is

finally disposed of by the court and

the recovery thereof. System should

have provision to include the name

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LOAN MANAGEMENT SYSTEM (LMS)

Sl. No.

Broad Description

Available (A)/

Customizable

(C)/

Not Available

(N)

Max

Marks

Module Name

with relevant

details

of DRT/Court (in which suit/OA is

filed or pending), name of dealing

panel advocate with his/her

contact details. The

system should

also reflect details of Expenses/law

charges in

each account.

System should send an alert message

to dealing advocate, branch

manager and law officer Regional

Office on date of hearing.

Next date of hearing

Details of argument held during last

hearing.

6.4

Status Note on NPA accounts

System should be able to make

detailed Status Note with all relevant

details of NPA account(s) to

formulate online monitoring and to

take appropriate measures to

speed-up the recovery efforts at all

levels.

6.5

System should be able to capture

the following –

NPA Profile File Upload

Probable NPA data capture

Borrower/Customer/Director/Gua

rantor

Details

Capture

Fund Details (Both Fund-based and

Non fund-based)

Security Details (Both Primary and

Collateral)

Status Note preparation

Legal opinion

SARFAESI Notice formats

Symbolic

Possession Notice

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LOAN MANAGEMENT SYSTEM (LMS)

Sl. No.

Broad Description

Available (A)/

Customizable

(C)/

Not Available

(N)

Max

Marks

Module Name

with relevant

details

Formats as per law/Bank

10.

Details of DRT Filling

11.

Name of DRT

12.

OA No.

13.

Dealing advocate name &

contact details

14.

Details of Suit filling with DRT

15.

Details of Objection filed in DRT

16.

Details of Appeal with DRT

17.

Details of Auction Process

18.

Date of Auction & Reserve Price,

Outcome of Auction

19.

Details of Suit filed in other courts

20.

Details of WRIT/Petitions /Suit Filed

in High Court

21.

Details of Suit Filed in Supreme

court

22.

Details of Filing of Cases U/138

23.

Writ Disposal Details

24.

Supreme court disposal details

25.

Details of Insolvency proceedings

26.

Details of Recovery Proceedings

27.

Details of OTS/Compromise

Settlement

28.

Assignment to ARC

29.

Latest update on ARC efforts

related to recovery of

bank

dues

30.

Supervision and Regulatory

Monitoring

31.

Details of Recovery Agent

- Name & Contact details

- Date of appointment

- Development in account

from the efforts of

Resolution Agent,

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LOAN MANAGEMENT SYSTEM (LMS)

Sl. No.

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Available (A)/

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(C)/

Not Available

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Max

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Module Name

with relevant

details

- Amount of commission

sanctioned, sanctioning

authority, amount of commission

paid and date of

payment

32. Details of detective agency

appointed

 NAME

 Date of appointment



Development in account from

the efforts of Detective

agency

 Amount of commission

sanctioned, sanctioning

authority, amount of

commission paid and date

payment

33.

Details of Forensic/Transaction

audit Date of Signed Audit

Report

Name of Auditor Period / Scope of

Audit Observation / Summary /

Conclusion of the Audit

Details of Legal Audit Date of Signed

Audit Report Name of Auditor /

Lawyer Observation / Summary /

Conclusion of the Audit

Details of RBI Inspection

Date of Inspection

Observation

Details of Stock Audit

Date of Signed Audit Report

Name of Auditor

Period / Scope of Audit

Observation / Summary / Conclusion

of the Audit

35.

Details of Bank Internal

Inspection report(COIR)

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LOAN MANAGEMENT SYSTEM (LMS)

Sl. No.

Broad Description

Available (A)/

Customizable

(C)/

Not Available

(N)

Max

Marks

Module Name

with relevant

details

A. Details of Status of

Proceedings by External

Agencies.Police

B. CBI

C. ED

D. SFIO/ Others Other Remarks/

Comments

6.6

System should be able to provide

real-time historical data about NPA

accounts and display the following

–

Customer Details also capturing

vital information fed manually which

bank came to know during personal

visits/market enquiry etc.

Date of original loan

Amount of original loan

Date of NPA

Liability on the Date of NPA

Present Valuation (also valuation

at the time of sanction and

subsequent valuations to include

Market Value, Realizable Value,

Distress Sale Value).

Date of Valuation (Date of initial

valuation and subsequent

valuations).

Date of initiation of legal action

Date of Last Inspection

Date of Recall Notice(s)

Due date of Recall Notice etc.

6.7

System should be able to provide

Real-time historical data about NPA

accounts and display the following –

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LOAN MANAGEMENT SYSTEM (LMS)

Sl. No.

Broad Description

Available (A)/

Customizable

(C)/

Not Available

(N)

Max

Marks

Module Name

with relevant

details

SARFAESI Action

Authorised Official Detail

Date(s) of SARFAESI 13(2) notice

Date of paper publication

Date(s) of POD/Refusal

Date(s) of Reply received

Dates of issuance of Possession

notice sec 13(4)

Date of Appointment of Agency

Date(s) of Publication of

Possession notice

Date(s) of filing CMM/DM

application

Next date(s) of Hearing etc.

Maintenance / security charges

for each properties

Detail of Private Treaty

6.8

System should be able to provide

real-time historical data about NPA

accounts and display the following –

DRT Filing

Date of filing suit with DRT

Joint Suit / Individual suit

Next Date of Hearing

Brief detail about last hearing

whether Guarantors are

included in OA

Suit Stage

Date of Objection, if any

Claim amount in Appeal field

Date of Decree/Order

Name & Mobile no. of dealing

advocate

Date of Appeal with DRAT

Next date of hearing

Present status of hearing

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LOAN MANAGEMENT SYSTEM (LMS)

Sl. No.

Broad Description

Available (A)/

Customizable

(C)/

Not Available

(N)

Max

Marks

Module Name

with relevant

details

Name & Mobile no. of dealing

advocate

Date of Recovery

Proceedings

Next Date(s)of recovery

proceedings etc.

6.9

System should be able to display the

following –

Auction Process

Date of latest Valuation Report

Current Market Price/Force Sale

Value as per Valuation Report

Reserve price approval date

Reserve Price

Date of Auction

Date of publication of sale

notice

Filing Objection date

Reply for objection date etc.

Outcome of E-Auction

EMD Received

Date of Full Payment received

System should be able to

preserve data related to history

of reserve price fixation.

6.10

System should be able to display the

following –

Suit Filing

Date of filing suit

Date of Next hearing

Date of the writ filed in HC, if any

Date of next writ hearing

Date of order/present status case

Date of filing case in SC (Supreme

Court)

Date of next hearing in SC

Order date/present status

Date of Filing case u/s138

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LOAN MANAGEMENT SYSTEM (LMS)

Sl. No.

Broad Description

Available (A)/

Customizable

(C)/

Not Available

(N)

Max

Marks

Module Name

with relevant

details

Cheque dishonor date

Dishonored cheque amount

Date of Notice u/s 138

Date of Summons

Next hearing date

Present Status etc.

6.11

System should be able to display the

following –

Insolvency Proceedings

Account Name

Customer ID

Date of NPA

Net Book O/s as on

Provision held as on

Asset Classification

Banking Arrangement

Suit file Status

NCLT Application filed by

Date of application to IBC

Date of Admission by NCLT

Date of Expiry of CIRP

Name of Resolution Professional

(RP) appointed

Data on claims submitted by

Financial creditors and the

claims admitted by IRP

Our share in total claim

Claims other than FC’s

Our voting share in CoC

Our Share in Consortium

Unit Functioning

Last COC meeting

Voting agenda & result of voting

Next COC meeting

Form C- Claim date

Amount of Claim

Date of proceeding CIRP

proceedings Etc.

Total Claim of FCs

aa)

Total Claim of other than FCs

bb)

Our share in Voting

If the resolution is in process,

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LOAN MANAGEMENT SYSTEM (LMS)

Sl. No.

Broad Description

Available (A)/

Customizable

(C)/

Not Available

(N)

Max

Marks

Module Name

with relevant

details

then system should have

provision of providing –

Name of Resolution

applicant, contact details

and registration no.

Monthly fee of RP / Our share

in Fee

CIRP Stage

RFRP

Publication Date

No. of EOI Received

Evaluation Matrix

Copy of Resolution Plan

Voting Detail for plan

Date of Order by NCLT

Copy of Order

Upfront Amount Received

If Yes, Amount of Credit

Date of Credit

Total Amount Received

If Yes, Amount of Credit

Date of Credit

Write Off Amount Received

If Yes, Amount of Credit

Date of Credit

Any legal issues in the process

6.12

In case of liquidation, system should be

able to provide details

related to –

a) Date of liquidation order

b) Name of Liquidator

c) Detail of Liquidator Fee

d) Form D Claim Date

e) Amount Claimed / Admitted

f) Details of Security

Relinquishment

g) Amount of Sale proceeds

realized by liquidator

h) Our share in realization

i) Distribution pattern in

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LOAN MANAGEMENT SYSTEM (LMS)

Sl. No.

Broad Description

Available (A)/

Customizable

(C)/

Not Available

(N)

Max

Marks

Module Name

with relevant

details

liquidation

j) Amount of claim Liquidation

Value

6.13

Details of Willful Defaulter and Non

Cooperative Borrower

a) Date of Recommendation

from Branch / RO

b) Date of IDC Permission

c) Show Cause Notice Date

d) Objections received - Yes /

e) Date of Objection

f) Date of Reply to Objections by

Bank

g) Date of Personal Hearing

h) Objections received - Yes /

i) Date of Objection

j) Date of Reply to Objections by

Bank

k) Date of IDC Orders

l) Objections received - Yes /

m) Date of Objection

n) Date of Reply to Objections by

Bank

o) Date of Review Committee

Orders

p) Kept in abeyance – Yes / No

6.14

OTS/Compromise Settlement

Date of application (new)

Principal Amount

outstanding (in Rs.)

Total dues (in Rs.)

Total OTS (in Rs.)

NPV of Securities as per

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LOAN MANAGEMENT SYSTEM (LMS)

Sl. No.

Broad Description

Available (A)/

Customizable

(C)/

Not Available

(N)

Max

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Module Name

with relevant

details

recovery policy

Total Sacrifice (in Rs.)

Schedule of Payment

OTS final date

OTS extension date (new)

etc.

6.14

Lok Adalat

a) Eligible for Lok Adalat – Yes/ No

b) Date of Lok Adalat

c) Total Dues

d) Minimum Acceptable Amount

(OTS Policy)

e) Agreed amount

f) Sacrifice Amount

g) Write Off Amount

h) Payment Terms

i) In case not honored, date of

EP Filing

6.15

Restructuring Details

a) Reference date

b) Cutoff date

c) Exposure as on cutoff date

d) Sustainable Debt

e) Proposed Exposure

f) Sacrifice amount

g) Proposed CC Limit

h) Proposed WCTL Amount

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LOAN MANAGEMENT SYSTEM (LMS)

Sl. No.

Broad Description

Available (A)/

Customizable

(C)/

Not Available

(N)

Max

Marks

Module Name

with relevant

details

i) Proposed FITL Amount

j) Implementation date

k) Envisaged Upgradation date

l) Unsustainable debt

m) Equity / Debentures

Date of Redemption

6.16

Details of Joint Lender Meeting

a) Leader bank

b) Our Share in Consortium

c) Date & Minutes of JLM

d) Status of Forensic Audit

e) Date of Report

f) Name of Auditor

g) Nature of irregularities

h) Status of Fraud Reported

i) Date of Reporting

j) FRM No

k) Nature of Fraud

6.17

Sale of loans to Financial

Institutions/Bank ARC

Name of the account & cust id

Book Outstanding at the time of

sale

Provision

Net Book Value

Security details and their 2

valuation

NPV of Securities for ARC

Reserve Price

Write off amount

Auction Date

Sale Price – Cash Portion & SR

Portion

Name of Successful bidder / ARC

Assignment date

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LOAN MANAGEMENT SYSTEM (LMS)

Sl. No.

Broad Description

Available (A)/

Customizable

(C)/

Not Available

(N)

Max

Marks

Module Name

with relevant

details

Total Claim

Date of Issue

Trust Name

The face value of SR (security

receipt)

Total assignment

The total value of redemption of

Security Receipt

Maturity date

Date of redemption etc.

6.18

Recovery Data

Total Outstanding

Amount(s) Recovered

Date of recovery

Date of Closure of Accounts

Date of Closure in the system etc.

Amount of Recovery (Date

wise/monthly/quarterly/yearly) in

excel format

6.19

In all the above fields, the system

should be able to generate

Alarms/alerts for upcoming events

such as expiry dates, hearing dates

auction dates etc. The event dates

must be parsed from the

appropriate fields from the NPA

management module.

6.20

In line with EASE guidelines, our Bank

has put in place a system where

borrower is able to apply online on

our website. Automated customer

intimation is generated and

customer is able to track status of

OTS application. This system should

include all these features, integrate

online application with OTS

processing and should be able to

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Sl. No.

Broad Description

Available (A)/

Customizable

(C)/

Not Available

(N)

Max

Marks

Module Name

with relevant

details

give

following features which are

required as per EASE guidelines

Track account by stages of

approval

Automated Escalations of OTS

proposal after specified

number of

days, say T + 7 days.

Identify Approval authority within

the Bank for OTS (the system should

evaluate and should give amount

of sacrifice, on the basis of

sacrifice delegated authority for

sanction to be identified).

Track list of accounts identified for

OTS by Bank.

Tracking recovery schedule and

amounts.

6.21

Record all attempts made for

Recovery phone calls/mails/personal

visits by Bank officer/Meetings at

ROs/ZOs and discussion

details/outcomes that are agreed

upon during the interaction

with time

and date stamp to be recorded to

understand the past

discussions/developments etc.

Audit Trail

7.1

System should provide comprehensive

audit trail report on all

actions

performed on the system including

modification of data. There should

be mandatory provision for

Name of village, Block, District

and state

Social attributes like

Male/Female,

SC/ ST/ OBC/

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Sl. No.

Broad Description

Available (A)/

Customizable

(C)/

Not Available

(N)

Max

Marks

Module Name

with relevant

details

Minority community/ Weaker

section.

Type of borrower- Small

Farmer/ Marginal Farmer/

Share Cropper/ Tennant

Farmer/ oral lessee/

Agriculture laborers.

For SHG accounts there should be

provision for capturing details of KYC

of all SHG members.

7.2

The system should provide ability to

Record all user activities

with audit

trail. System should provide

comprehensive audit trail features

to monitor activity of specific

programs and

data files etc. The

system should also provide on-line

access

to audit trail information.

System should be able to generate

geographical/season wise crop loan

sanction report. System

should have

single page review/ renewal format

for CKCC.

7.3

The system should capture remarks

(with replies) of latest

internal/

external auditors (concurrent,

statutory, stock audit,

etc.), first site

inspections. It should also support

capturing of text comments along

with capturing of remarks and

irregularities pertaining to the

account in the Bank’s monthly

quarterly monitoring reports.

7.4

The system should have the

capability to allow authorized

personnel to override system credit

approval or rejection

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Sl. No.

Broad Description

Available (A)/

Customizable

(C)/

Not Available

(N)

Max

Marks

Module Name

with relevant

details

recommendations but with an audit

trail that can be tracked.

7.5

Does the system provides

comprehensive audit trail features

such as: Daily activities log are

merged into the history log files

7.6

Date, time and user-stamped

transaction list are generated for

different transactions

7.7

Do transaction screens display system

information including

Processing

Date, Current Time, Current User

7.8

Daily activity reports are provided to

highlight all transactions being

processed during the day.

7.9

Support for recording of Unsuccessful

attempts to log-in to the system.

7.10

System to provide session log files. The

user should be able to analyze the

information (e.g., account id,

session time etc.,

7.11

System should provide tracking of the

client’s IP & Network Interface

address.

7.12

System should provide a full set of

operational and audit trail reports for

each of the modules.

7.13

System should have features of

defining an audit (Eg: type of audit,

audit period, start/end date, auditor,

expiry date of audit, comments, due

date for next audit etc.)

7.14

System should have the feature of

defining the audit formats based on

audit definitions.

7.15

System should be able to define

customer data (e.g. Limits, facilities,

sanction order conditions etc.)

relevant for audit to be made

available in the solution.

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LOAN MANAGEMENT SYSTEM (LMS)

Sl. No.

Broad Description

Available (A)/

Customizable

(C)/

Not Available

(N)

Max

Marks

Module Name

with relevant

details

7.16

Solution should be able to display the

brought forward comments of

previous audits with appropriate

tagging (customer name, year,

categorization etc.)

7.17

Solution should be able to

segregate the comments into

different categories (E.g.- Serious,

Major, Moderate & Minor)

based on

risk, priority etc.

7.18

Solution should be able to prompt

vulnerable areas based on past

observations.

7.19

Solution should have configurable

comments pertaining to above

types of audit (E.g. Stock due and not

done, Sanction order conditions not

complied with, party did not submit

financial statements etc.)

7.20

Solution should provide for risk

categorization of branch & customer

based on audit comments.

7.21

The system should enable profiling of

users and definition of control levels

and passwords

7.22

All Error messages must be logged. It

should be possible to look up on-line

(by error message number or by

alphabetical list) all error messages

reported by the system, to determine

their meaning and the appropriate

corrective course of action. Error

messages or events of a certain

severity level

should be immediately

notified to the System Administrator's

Group and actual user.

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LOAN MANAGEMENT SYSTEM (LMS)

Sl. No.

Broad Description

Available (A)/

Customizable

(C)/

Not Available

(N)

Max

Marks

Module Name

with relevant

details

7.23

System should provide auditable

management of User-ids, access

rights and passwords, logins,

activities etc.

7.24

Maintenance of a secure, auditable

log of access to the system,

identifying user-id, date, time,

functions accessed, operations

performed.

7.25

Ability to provide comprehensive

Audit trail features such as :

Daily

activities log merged into the history

log file/s, Date, time and User

stamped process list for different

processes, Provision for daily activity

report/s to highlight all the

processes

invoked, Provision for recording of all

unsuccessful

7.26

All administrative tasks should cover

audit trails like creation of

products/users/branch/organization/i

nterest-rate

changes/deletion of

applications etc. with user details.

8 Interfaces with CBS and Bank’s Data Warehouses

8.1

System should have the ability to

Interface with Multiple

host

systems/Core Banking applications,

Applications &

Multiple Bureaus.

8.2

System should have the ability to

interface with Bank’s data

warehouse & its infrastructure. The

system shall share the LMS data with

Data warehouse (at required

frequency) for the internal use.

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LOAN MANAGEMENT SYSTEM (LMS)

Sl. No.

Broad Description

Available (A)/

Customizable

(C)/

Not Available

(N)

Max

Marks

Module Name

with relevant

details

8.3

System should have the ability to

define external agencies and their

users like Direct Selling Agency

(DSA), Data

Management

Agency(DMA), dealers, Bank-Mitra,

valuation

agencies, etc.

9 Interfaces with Fintech Companies

9.1

System should have the following

integrations –

KYC , MCA, GST, Bank Statement

Analysis, ITR Analysis,

Financial

Statement Analysis, Digital

contracts (digital signature and

digital stamping), authentication of

ICAI/ICSI/ICWAI membership, FDA

license, FSSAI and verification of

utility bills (electricity, gas, mobile

phone), Law and Verification

agencies etc.

9.2

System should have provision to

interface with account

aggregators

(to enable access to banking data of

customers

from across all accounts

through different banks/NBFCs &

other agencies).

9.3

System should have provision to

interface with fintech companies.

10 DMS (Document Management System)

10.1

System should have full version

control along with ability to keep old

versions retrievable in case of need.

If the Bank wants to have

independent DMS solution, it should

be able to integrate and interface.

Page 165 of 207

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SUPPLY, IMPLEMENTATION AND MAINTENANCE OF

LOAN MANAGEMENT SYSTEM (LMS)

Sl. No.

Broad Description

Available (A)/

Customizable

(C)/

Not Available

(N)

Max

Marks

Module Name

with relevant

details

DMS software solution, which is

already available in the Bank or any

comprehensive DMS solution which

the Bank proposes to take in future,

the LMS vendor is required to provide

seamless integration/APIs to such

DMS solution.

10.2

Document Details: The system

should be able to store the details on

the legal documents that are

executed. Details such as

document name, date of

document, vetted date, expiry date

and the authority who vetted the

document to be provided.

Valuation details like name of

valuer, date of valuation, Fair

market value, realizable value and

distress value. Legal Audit Details.

10 DOCUMENT MANAGEMENT

10.3

Should define the documents

checklist for an application,

applicant, asset, etc.

10.4

Should track the receipt of

Documents for an application.

10.5

Should upload documents against

documents checklist/ data

in different

formats like jpg, jpeg, png, pdf etc.

10.6

Should update, to inquire, archive

and retrieve the documents.

10.7

Should defer, waive the documents

with approval from competent

authority based on customer

request.

10.8

Should support document waiver

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SUPPLY, IMPLEMENTATION AND MAINTENANCE OF

LOAN MANAGEMENT SYSTEM (LMS)

Sl. No.

Broad Description

Available (A)/

Customizable

(C)/

Not Available

(N)

Max

Marks

Module Name

with relevant

details

process with an approval flow and

comments by the approving

authority.

10.9

Should allow adding new

documents in existing list at multiple

stages.

10.10

Should define mandatory, non-

mandatory documents.

10.11

Should use document compression

techniques/algorithms for

optimizing

storage capacity for storage &

retrieval.

10.12

Should have a verification of the

documents by a different user.

10.13

Should maintain scanned image of

applications, forms,

appraisals,

reports, cover documents, visit reports,

security

documents etc

10.14

Based on each product and

parameter bank specific

documents/

forms to be generated automatically

with refilled

fields based on the input

fields given.

DOCUMENT CONFIGURATION and DOCUMENT CHECK LIST

10.15

Three Tier Document Definitions. (KYC,

Product specific, Legal

& Security Aspects).

10.16

Document Code — Identification of

documents should be

done

Document set code — set of various

types of documents based on type of

customer, loan product, security, Legal

aspects and so on to be uploaded/

retrieved.

Document family — Similar type of

documents to be grouped

together in

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SUPPLY, IMPLEMENTATION AND MAINTENANCE OF

LOAN MANAGEMENT SYSTEM (LMS)

Sl. No.

Broad Description

Available (A)/

Customizable

(C)/

Not Available

(N)

Max

Marks

Module Name

with relevant

details

a family. Branch should be able to

view the documents required

10.17

Applicable document sets can be

configured at applicant, application

and asset level.

10.18

Stage at which the documents are

expected to be received can be

configured.

10.19

Provision should be there to make

available the automatic document

checklist based on application data

according to pre-configured

document set.

DOCUMENT RECEIPT

10.20

Documents should be received or

verified at 3 levels. These are

applicant level, asset level and

application

10.21

Depending on the stages, documents

can be received till post

disbursement.

10.22

Provision to upload scanned images

of documents available at multiple

stages.

10.23

Should waive a certain document.

10.24

Should defer a certain document to

a future date

stage.

10.25

Provision to verify/ upload received

documents.

Total

446

Technical Scoring Sheet: Technical scoring will be evaluated on following criteria as part

of Technical evaluation.

Page 168 of 207

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SUPPLY, IMPLEMENTATION AND MAINTENANCE OF

LOAN MANAGEMENT SYSTEM (LMS)

Scoring pattern for Technical parameters:

Feature Status

Remarks

Available

The feature is already supported and included in

the Solution (Full Marks shall be awarded)

Customization

Can be developed / customized and delivered

along with the Solution, prior to implementation

at no extra cost. (33 % Mark shall be awarded)

Not supported / Unavailable

This feature is neither supported nor available with

this Solution. (No Mark shall be awarded)

Sr.No

Requirements

Score

Available

(Yes/No)

Comments/

Remarks

Application Architecture

The architecture should support online real time

updation between the application & database.

Application redundancy to be ensured

Integrity of the data should be maintained

between the application & database.

The architecture should have the ability to

increase the number of concurrent instances to

keep the application server parameters below

70% utilization (CPU Memory, Hard disk, etc.)

The product should support SSO (Single-Sign -On)

for all modules of Loan Origination System (LMS).

Does the application support LDAP? If so, please

describe how LDAP is supported and which LDAP

server is supported. Describe how the system can

integrate with Windows Active Directory to

achieve Single-Sign-On (SSO).

Solution is platform agnostic – not dependent on

a particular hardware setup.

Solution is capable and being offered in such a

manner that includes installation either as a

single instance or multi instance depending on

Bank’s requirements.

Capable of being implemented on a

Centralized, localized and/ or a hub and spoke

model implementation.

10.

Workflow based design for various applications

and transaction originations & management.

11.

Supports real time replication of data from

production site to DR site and permit manual

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SUPPLY, IMPLEMENTATION AND MAINTENANCE OF

LOAN MANAGEMENT SYSTEM (LMS)

and automatic shift of the application to the DR

site.

12.

Solution architecture has the capability to be

configured in active-active mode.

13.

Application supports database and OS level

clustering.

Database Requirements

Ability to support for pooling multiple database

connections when the load on the application

increases.

Ability of the database to support clustering.

Indicate the number of clusters that can be

configured.

Ability of the database to support central

storage of data with multiple instances of the

database.

The Database architecture should have the

ability to increase the number of concurrent

instances to keep the database server

parameters below 70% utilization (CPU, Memory,

Hard disk, etc.).

Ability to support online replication.

Ability to implement SAN’s for data storage in the

architecture.

Application should support Archival and

Retrieval of history data.

Data Migration Capabilities: Migration of data

on one time basis from existing systems and also

on ongoing basis if needed.

Database redundancy to be ensured in case of

any unexpected failure in primary node.

Hardware and Operating system

The Operating system should support IP V6.

Hardware parameters (like CPU, Memory, hard

disk, NIC, etc.) should not cross the 70% utilization

levels at any point in time.

Should be able to support different protocols

(TCP/IP, IPX, etc.).

Adequate staging procedures and test

environments for staging should be supported.

Test environments should be exactly similar to

production environment.

Page 170 of 207

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SUPPLY, IMPLEMENTATION AND MAINTENANCE OF

LOAN MANAGEMENT SYSTEM (LMS)

Hardware equipment should be scalable to

support increased requirements of the Bank.

Hardware requirement for the application (viz.,

servers, database and other components) are to

be procured and maintained by the service

provider.

All the server related activities like patching,

hardening, version upgrade, firmware upgrade,

etc., are to be carried by the service provider.

Any security compliance sought by the Bank

team has to be confirmed by the service

provider as and when sought.

Availability Parameters

The solution should be available 24*7*365.

Security / Data Integrity

Integrity of data to be maintained at 100% of

time.

Encryption to be used for data traveling

between LMS and other interfacing

applications.

Standards & Guidelines should be developed,

implemented and followed for all IT assets.

Data Integrity should be ensured using

internationally accepted hashing algorithms

such as SHA2 algorithm family shall be used.

Security Control: System to have required level of

security and protection of data. This shall also

include data backup and version control

abilities. Sensitive data shall not be captured in

log files.

System security is password controlled (for

operating system, database, application and

terminal id) which complies with the Bank’s

security policy (e.g. minimum password length,

no. of attempts for logout, recycle of passwords

etc.).

Sensitive data such as passwords and

authentication credentials shall not be logged in

transaction or system activity files.

The maximum data length for logging is pre-

determined.

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SUPPLY, IMPLEMENTATION AND MAINTENANCE OF

LOAN MANAGEMENT SYSTEM (LMS)

Successful and unsuccessful authentication

attempts are logged.

10.

Successful and unsuccessful authorization

events are logged.

11.

How can single sign-on be supported?

12.

An authenticated session, together with its

encryption protocol, should remain intact

throughout the interaction with the customer. In

the event of interference, the Developer will

ensure controls are in place to terminate the

session and reverse out the affected

transactions. As an integral part of the two-

factor authentication architecture, appropriate

measures to minimize exposure to a middleman

attack which is more commonly known as a

man-in-the-middle attack (MITMA), man-in-the

browser attack or man-in-the application

attack, are implemented.

13.

Sensitive information that is passed in the cookies

is encrypted.

14.

The session identifier shall be random and

unique.

15.

The session shall expire after a pre-defined length

of time.

16.

The Service Provider shall create adequate

controls ensuring that, when exception or

abnormal conditions occur, resulting errors do

not allow users to bypass security checks or

obtain core dumps.

17.

The Service Provider shall only install or use

cryptographic modules based on authoritative

standards and reputable protocols. The Service

Provider shall implement strong cryptography

and end-to-end application layer encryption to

protect customer PINs, user passwords and other

sensitive data in networks and storage. The

Service Provider shall implement or support

encryption when client account and transaction

data is transmitted, transported, delivered or

couriered to external parties or other locations.

18.

Security framework is supported in terms of

authentication, multi-level authorization, auto

log-off, password control, single sign on audit.

19.

System allows administrators to implement

access management in a granular manner.

Page 172 of 207

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SUPPLY, IMPLEMENTATION AND MAINTENANCE OF

LOAN MANAGEMENT SYSTEM (LMS)

20.

System provides comprehensive audit trail

features to monitor activity of specific programs

and data files etc. The system should also

provide on-line access to audit trail information.

21.

Time/ date stamp, user ID, & before and after

changes should be logged.

22.

Activities executed by the Application system

administrator should be logged.

23.

Segregation of duties is permitted (e.g.

segregated function between system and

application administration).

24.

Ability to define groups so that access can be

categorized.

Interfaces

The system should be able to interface with the

core banking system and other system required

by Bank.

All modules in the system are fully integrated and

provide online processing, real time updates

and batch processing.

Solution is capable of being interfaced with any

existing or future multiple back office system /

CBS system of the Bank.

Solution should have open API/ web services

which can be interfaced with multiple back

offices simultaneously

Provide support to XML, CSV, TXT, JSON etc.

standard messaging protocols for interfacing.

The system should have the ability to rollback a

transaction to a particular stage and restart, if

required.

Provide ability to define business rules for

validation and translation of incoming

messages.

Security features and consideration for the

interfaces. Does system cater for end-to-end

encryption?

Interface able to handle exceptions (e.g. will

output to log files, retries) when unsuccessful.

Able to handle continual processing or

gracefully terminated.

10.

What are the standards supported by the

solution for interfaces? Review both on-line and

batch interfaces in detail.

Page 173 of 207

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SUPPLY, IMPLEMENTATION AND MAINTENANCE OF

LOAN MANAGEMENT SYSTEM (LMS)

11.

Ability to encrypt data transmission through

interfaces while using in-built services like

API/Web services.

Webserver

The application should have the ability to

support Apache, Netscape enterprise,

Commerce server, Microsoft IIS, etc. as web

servers .

The web server should scale to future Bank

requirements.

Application Server

The application should be able to support HTML,

DHTML, etc. (Markup language).

Client side scripting/ programming languages

like Java scripts, VB scripts, Java Applets,

ActiveX, etc. should be supported.

Database Connectivity support should at a

minimum be ODBC, JDBC, etc.

Queuing system for prioritizing messages to

external applications. The system should ensure

the commit of the message.

Provide support for store-and-forward

mechanism in case of a communication

breakdown.

Support standard queuing engines (IBM MQ,

MSMQ, etc.).

AUDIT TRAIL

Does the system provides comprehensive audit

trail features such as

Daily activities log are merged into the history log

files.

Date, time and user-stamped transaction list are

generated for different transactions .

Do transaction screens display system

information including Processing Date, Current

Time, Current User.

Daily activity reports are provided to highlight all

the transactions being processed during the

day.

Support for recording of Unsuccessful attempts

to log-in to the system.

System to provide session log files. The user

should be able to analyze the information (e.g.,

account id, session time etc.).

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SUPPLY, IMPLEMENTATION AND MAINTENANCE OF

LOAN MANAGEMENT SYSTEM (LMS)

System should provide tracking of the client’s IP

& Network Interface address.

All the sensitive log files stored as mentioned

above should be restricted to SUPER user and not

available for common users.

Reporting

Provide a full set of operational and audit trail

reports for each of the modules.

Periodical reports to appropriate authorities can

be generated. The frequency and content of

the reports can be determined by the Bank use.

Generation/ transmission of email alerts/ advices

at various stages of the processing.

Support for online access of reports.

Support for integration with standard report

writers to generate user defined reports .

Ensure complete log of all successful/

unsuccessful events/ accesses to the system/

database by users, resources

used and actions performed (including

recording all changed values where

applicable).

Automatic report generation capability.

Pre-built query feature for non-programmers.

Total

Page 175 of 207

RFP Ref No. RFP/ITD/007/20-21 dated 16.11.2020

SUPPLY, IMPLEMENTATION AND MAINTENANCE OF

LOAN MANAGEMENT SYSTEM (LMS)

ANNEXURE-II-A-FORMAT FOR TECHNICAL BID

1) Name and Address of the Company

2) Registered Address of the Company

3) Location of factory/assembly shop

3) Year of Incorporation

4) Local/Contact Address

5) Contact Person

a) Name:

b) Designation:

c) Phone:

d) Fax:

e) Cell No:

f) E-mail

6) Turnover and Net Profit of the company (Rs. In

Crores).

7)Company category(MSME/Non-MSME)

8)If MSME -Size of the company as per GOI

guidelines (SMALL/MEDIUM/MICRO)

FINANCIAL YEAR

Turnover Net Profit (After Tax)

2017-2018

2018-2019

2019-2020

We confirm that the prices quoted by us in the commercial bid are as stipulated by the

Bank in clause 1.10 of the RFP No RFP/ITD/007/20-21 dated 16.11.2020. We also confirm

that we agree to all the terms and conditions mentioned in this RFP No RFP/ITD/007/20-21

dated 16.11.2020.

Authorized Signatory Name and Designation Office Seal

Place:

Date:

Page 176 of 207

RFP Ref No. RFP/ITD/007/20-21 dated 16.11.2020

SUPPLY, IMPLEMENTATION AND MAINTENANCE OF

LOAN MANAGEMENT SYSTEM (LMS)

ANNEXURE-II-B-OFFER COVERING LETTER

DATE:

The Assistant General Manager,

Indian Overseas Bank,

Information Technology Department,

763, Anna Salai,

CHENNAI – 600 002.

Dear Sir,

Sub: Your RFP No. RFP/ITD/007/20-21 dated 16.11.2020 for SUPPLY, IMPLEMENTATION AND

MAINTENANCE OF LOAN MANAGEMENT SYSTEM (LMS)

With reference to the above RFP, having examined and understood the instructions,

terms and conditions forming part of the RFP, we hereby enclose our offer for providing

said solution as detailed in your above referred RFP.

We confirm that the offer is in conformity with the terms and conditions as mentioned in

the above-cited RFP and agree to all the terms and conditions of the RFP and subsequent

amendments made, if any.

We confirm that, we have not have been black listed / debarred / disqualified / by any

regulator / statutory body / Financial Institutions or a public sector undertaking in India as

on date of issue of RFP.

We also understand that the Bank is not bound to accept the bid / offer either in part or

in full and that the Bank has right to reject the bid / offer in full or in part or cancel the

entire tendering process without assigning any reasons whatsoever.

We furnish hereunder the details of Demand Draft submitted towards RFP document fees

and EMD Amount.

Description

Amount in

INR

DD / BC

NUMBER

DATE OF THE

Name of issuing

Bank & Branch

Cost of Bid Document

30,000

EMD Amount

50,00,000

Yours faithfully,

(Authorized Signatory)

Page 177 of 207

RFP Ref No. RFP/ITD/007/20-21 dated 16.11.2020

SUPPLY, IMPLEMENTATION AND MAINTENANCE OF

LOAN MANAGEMENT SYSTEM (LMS)

ANNEXURE III-FORMAT FOR COMMERCIAL BID

1. Name of Bidder :

2. Address of Corporate Office :

TABLE I – COST OF SOLUTION:

Sl.No

Description

Qty

(a)

Unit Price

(Rs.)

(b)

Total price (Rs.)

(a*b)

1.a

Cost of Solution Hardware at DC

including 3-year comprehensive

onsite warranty.

1.b

Cost of Solution Hardware at DR

including 3-year comprehensive

onsite warranty.

1.a

1.c

Cost of System Software for Solution

at DC including 3-years

comprehensive onsite warranty.

(Operating System, Database etc.)

1.d

Cost of System Software for Solution

at DR including 3-years

comprehensive onsite warranty.

(Operating System, Database etc.)

1.e

Cost of Solution Application

Software including 3-year

comprehensive onsite warranty as

per User Count stated in the RFP.

1.f

Cost of Licenses/software for other

services such as Storage, Backup,

Archival etc.

1.g

Cost of additional User Licenses

(Over & above the quantity

mentioned in RFP) for LMS with

warranty coterminous with Solution

warranty period.

100

Total

TABLE II – COST OF IMPLEMENTATION:

Sl.No

Description

QTY

Total Cost (Rs.)

1.a

Total Cost of Installation and Implementation

of Solution at Bank’s DC, DR.

Page 178 of 207

RFP Ref No. RFP/ITD/007/20-21 dated 16.11.2020

SUPPLY, IMPLEMENTATION AND MAINTENANCE OF

LOAN MANAGEMENT SYSTEM (LMS)

1.b

Cost for additional customization per Man

Day for Change Request

1000

1.c

Cost of Training-Functional and technical-15

members-15 days- as per scope mentioned

in clause 7.

1.d

Cost of Training-User training-5 days-25

members as per scope mentioned in clause

160

Total Implementation Cost

TABLE III – SUPPORT CHARGES (4

to 7

Year):

Sl.No

Description

Qty

Unit Price(Rs.)

Total price (Rs.)

1.a

AMC-Support Charges for

Solution Hardware at DC.

1.b

AMC-Support Charges for

Solution Hardware at DR.

1.c

ATS-Support Charges for System

Software at DC.

1.d

ATS-Support Charges System

Software at DR.

1.e

ATS-Support Charges

Application Software.

1.f

ATS-Support Charges for 4 years

for Other Software/Licenses.

1.g

ATS-Support Charges for 1 nos. of

User License for LMS for 4 years

Total Support Cost (1.a to 1.g)

TABLE IV – COST OF ONSITE SUPPORT (1

year to 7

year)

Sl.No

Description

Qty

Cost (Rs.)

Cost of Support (Rs.)

1.a

Cost of Onsite Support for L1- 1

year

1.b

Cost of Onsite Support for L1- 2

year

1.c

Cost of Onsite Support for L1- 3rd

year

1.d

Cost of Onsite Support for L1- 4th

year

1.e

Cost of Onsite Support for L1- 5

year

1.f

Cost of Onsite Support for L1- 6th

year

1.g

Cost of Onsite Support for L1- 7th

year

Page 179 of 207

RFP Ref No. RFP/ITD/007/20-21 dated 16.11.2020

SUPPLY, IMPLEMENTATION AND MAINTENANCE OF

LOAN MANAGEMENT SYSTEM (LMS)

1.h

Cost of Onsite Support for L2- 1

year

1.i

Cost of Onsite Support for L2- 2

year

1.j

Cost of Onsite Support for L2- 3rd

year

1.k

Cost of Onsite Support for L2- 4th

year

1.l

Cost of Onsite Support for L2- 5

year

1.m

Cost of Onsite Support for L2- 6th

year

1.n

Cost of Onsite Support for L2- 7th

year

1.o

Cost of Onsite Support for L3- 1

year

1.p

Cost of Onsite Support for L3- 2

year

1.q

Cost of Onsite Support for L3- 3rd

year

1.r

Cost of Onsite Support for L3- 4th

year

1.s

Cost of Onsite Support for L3- 5

year

1.t

Cost of Onsite Support for L3- 6th

year

1.u

Cost of Onsite Support for L3- 7th

year

Total Cost of Onsite Support

TABLE V– ESCROW CHARGRES :

Sl.No

Description

Cost

Total Price (Rs.)

Escrow charges for 7 years

Total Charges for 7 years

TABLE VI – TOTAL COST OF OWNERSHIP (TCO):

Sl.No

Description

TABLE

Total Price (Rs.)

Total amount under Serial No. 2

TABLE I

Total amount under Serial No. 2

TABLE II

Total amount under Serial No. 2

TABLE III

Total amount under Serial No. 2

TABLE IV

Total amount under Serial No. 2

TABLE IV

Page 180 of 207

RFP Ref No. RFP/ITD/007/20-21 dated 16.11.2020

SUPPLY, IMPLEMENTATION AND MAINTENANCE OF

LOAN MANAGEMENT SYSTEM (LMS)

GRAND TOTAL

NOTE:

1. For Serial No 1.a to 1.f of Table I – bidders shall submit Bill of Materials (Quantity, Make

and Model).

2. All software supplied under this bid shall be of enterprise class with OEM support.

3. Application Software supplied under Serial No 1.e of Table I shall be enterprise and

perpetual edition without any limitation (Unlimited License) such as number of users,

clients etc.

4. For Serial No 1.g, in Table 1 the quantity mentioned is indicative in nature and does

not construe a firm commitment from the Bank. Conversely the prices quoted shall

be fixed for the duration of the contract for any number of user licenses as required

by the bank.

5. If the cost for any line item is indicated as zero, then it will be assumed by the Bank

that the said item is provided to the Bank without any cost.

6. The prices quoted above shall be considered for all the deliverables stated in this

RFP document. No extra costs other than those quoted above shall accrue to the

bank.

7. Bank shall reserve the right to modify the quantity mentioned in the table IV during

the contract period. Conversely the prices quoted shall be fixed for the duration of

the contract for any number of support engineers as required by the bank.

8. The prices quoted by the bidder shall be exclusive of taxes (GST) and inclusive of all

duties, levies, entry tax (wherever applicable).

L1 will be determined based on the total cost of ownership (TCO) quoted by any of the

technically short-listed bidder, in the reverse auction, under Table VI Serial No. F (Grand

Total).

We certify that the items quoted above meet all the Technical specifications, Functional

requirements, Technical requirements as per Annexure I, I-A, I-B of the RFP Ref No.

RFP/ITD/007/20-21 dated 16.11.2020 and prices quoted are all in compliance with the

terms indicated in clause 1.10 of the RFP Ref No. RFP/ITD/007/20-21 dated 16.11.2020. We

also confirm that we agree to all the terms and conditions mentioned in this RFP Ref No.

RFP/ITD/007/20-21 dated 16.11.2020.

Authorised Signatory:

Name and Designation:

Office Seal with date

Page 181 of 207

RFP Ref No. RFP/ITD/007/20-21 dated 16.11.2020

SUPPLY, IMPLEMENTATION AND MAINTENANCE OF

LOAN MANAGEMENT SYSTEM (LMS)

ANNEXURE IV – MANUFACTURER AUTHORISATION FORM

(This letter should be on the letterhead of the OEM / OSD / Manufacturer duly signed by

an authorized signatory)

THE GENERAL MANAGER (ITD)

CENTRAL OFFICE

INDIAN OVERSEAS BANK,

763, ANNA SALAI, CHENNAI - 600002

Sir,

Sub: RFP for Procurement, Implementation & Maintenance of LOAN MANAGEMENT

SYSTEM (LMS)

We ………………………… (Name of the OSD / OEM) who are established and reputable

manufacturers / developers of ………………………… having factories at ………, ………

and …………… do hereby authorize M/s ……………………… (who is the vendor submitting

its bid pursuant to the Request for Proposal issued by the Bank) to submit a Bid and

negotiate and conclude a contract with you for supply of

……………………………………………… which are manufactured / developed by us

against the Request for Proposal received from your Bank by the Bidder and we have

duly authorized the Bidder for this purpose.

We undertake to perform the obligations as set out in the RFP in respect of such services

and hereby extend our support and services through M/s.……………… during the 7 year

contract period as per terms and conditions of the RFP.

We assure you that in the event of M/s ……………………… not being able to fulfill its

obligation as M/s ……………………… vendor in respect of the terms defined in the RFP,

…………………………………… (OEM / OSD Name) would continue to meet these either

directly or through alternate arrangements without any additional cost to the Bank.

Yours Faithfully

Authorized

Signatory (Name:

Phone No. Fax Email )

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ANNEXURE V-LETTER OF UNDERTAKING

The Assistant General Manager

Information Technology Department

Indian Overseas Bank

Central Office

763 Anna Salai

Chennai- 600 002

Dear Sir,

1. We hereby confirm that we agree to all the RFP terms and conditions of the RFP/ITD/…/19-

20 dated 09.10.2020, its Annexes, amendments made to the RFP without any pre-

conditions. Any presumptions, assumptions, deviations given or attached as part of

technical document (technical bid) be treated as null and void.

2. We confirm that the undersigned is authorized to sign on behalf of the company and

the necessary support document delegating this authority(POA/LOA) is enclosed to

this letter.

3. We also agree that you are not bound to accept the lowest or any bid received and

you may reject all or any bid without assigning any reason or giving any explanation

whatsoever.

Dated at__________ this ______________ day of __________________2020.

Yours faithfully,

For ____________________

Signature: _______________

Name: __________________

Authorized Signatory Name and Designation Office Seal

Place:

Date:

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ANNEXURE VI-SELF DECLARATION – BLACKLISTING

The Assistant General Manager

Information Technology Department

Indian Overseas Bank

Central Office

763 Anna Salai

Chennai- 600 002

Dear Sir,

We hereby certify that; we have not been blacklisted in any Central Government / PSU /

Banking / Insurance company in India as on date of the RFP for a similar project.

Authorized Signatory Name and Designation Office Seal

Place:

Date:

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ANNEXURE VII -BANK GUARANTEE FORMAT FOR EARNEST MONEY DEPOSIT

To …………………………….………………

…………………………………………...

WHEREAS _____________________________(Name of Tenderer) (hereinafter called "the

Tenderer" has submitted its tender dated _______________________ (Date) for the

execution of (Name of Contract)_____________ _______(hereinafter called "the Tender") in

favour of ______________________hereinafter called the "Employer"; KNOW ALL MEN by

these presents that we, _________(name of the issuing Bank), a body corporate

constituted under the _______________________having its Head Office at

__________________amongst others a branch/office at ________________ (hereinafter

called "the Bank"(*) are bound unto the employer for the sum of

Rs_______________(Rupees________________________________________only) for which

payment well and truly to be made to the said Employer, the Bank binds itself, its

successors and assigns by these presents; THE CONDITIONS of this obligation are:

(a) If the Tenderer withdraws its Tender during the period of Tender validity specified in

the Tender; or

(b) If the Tenderer having been notified of the acceptance of his Tender by the Employer

during the period of Tender validity;

(i) fails or refuses to execute the Agreement, if required; or

(ii) fails or refuses to furnish the performance security, in accordance with clause

___________ of conditions of Contract.

We undertake to pay to the Employer up to the above amount upon receipt of his first

written demand without the Employer having to substantiate his demand, provided that

in his demand the Employer will note that the amount claimed by him is due to him owing

to the occurrence of one or both of the above mentioned two conditions, specifying the

occurred condition or conditions.

Notwithstanding anything to the contrary contained herein:

i) Our liability under this Bank guarantee shall not exceed

Rs___________ (Rupees __________________ only) and

ii) This Bank guarantee shall be valid up to and

till………..only, being the date of expiry of the Guarantee and

iii) We are liable to pay up to the Guaranteed amount only and only if we receive

from you a written claim or demand within the claim period not later than 12 months from

the said expiry date relating to default that happened during the Guarantee period and

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all your rights under this Bank Guarantee shall be extinguished and our liability under the

Bank Guarantee shall stand discharged unless such written claim or demand is received

by us from you on or before........(**) being the date of expiry of the claim period"

For all purposes connected with this Guarantee and in respect of all disputes and

differences under or in respect of these presents or arising there from the courts of

Chennai city where the Bank has its Central Office shall alone have jurisdiction to the

exclusion of all other courts.

IN WITNESS WHEREOF the Guarantor has caused these presents to be executed on

the day, month and year first herein above written as hereinafter appearing.

SIGNED AND DELIVERED BY

the within named Guarantor,

______________________,

by the hand of Shri.___________________________,

its authorised official.

(*) To be suitably altered depending on the nature of constitution of the bank that issues

the guarantee.

(**) There shall be a claim period of 12(twelve) months from the date of expiry of the

guarantee.

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ANNEXURE VIII-PROFORMA OF BANK GUARANTEE (DELIVERY & IMPLEMENTATION)

THIS GUARANTEE AGREEMENT executed at _________________ this ____ day of ____________

Two Thousand Twenty

BY:

__________________________________ Bank, (*), a body corporate constituted under

Banking Companies Acquisition and Transfer of Undertakings Act, 1970 having its

Registered Office / Head Office at ___________________________ ___________________, and

a Branch Office at ________________________ ___________________ (hereinafter referred to

as “the Guarantor”, which expression shall, unless it be repugnant to the subject, meaning

or context thereof, be deemed to mean and include its successors and assigns)

IN FAVOUR OF:

Indian Overseas Bank, a body corporate constituted under Banking Companies

Acquisition and Transfer of Undertakings Act, 1970, having its Central Office at 763 Anna

Salai, Chennai 600 002 (hereinafter referred to as “the Bank”, which expression shall,

unless it be repugnant to the subject, meaning or context thereof, be deemed to mean

and include its successors and assigns)

ON BEHALF OF:

M/s. _______________________________________________ , a company within the meaning

of the Companies Act, 1956 (I of 1956) and having its Registered Office at

_______________________________________________ (hereinafter referred to as “the

Vendor”, which expression shall, unless it be repugnant to the subject, meaning or context

thereof, be deemed to mean and include its successors and assigns)

1. WHEREAS the Bank on ________________, has entered into a contract with the

vendor for supply of Supply, Implementation And Maintenance Of Loan

Origination System Including Document Management System (hereinafter

collectively called “Solution”) and installation at its Regional Offices, Branches and

other offices located across the Country.

2. AND WEHREAS pursuant to the Bid Documents, Purchase Order dated

______________ and other related documents (hereinafter collectively referred to

as “the said documents”), the Bank has agreed to purchase from M/s.

__________________________ _____________________ the said Solution, more

particularly described in the said documents, and the vendor has agreed to supply

the said Solution to the Bank, subject to payment of price as stated in the said

documents and also subject to the terms and conditions, covenants, provisions

and stipulations contained in the said documents.

3. AND WHEREAS pursuant to the above arrangement, the Bank has placed a

purchase Order with the said vendors and the vendors has duly confirmed the

same.

4. AND WHEREAS in terms of the said documents, the vendor has agreed to deliver

the said Solution within the schedules stipulated in the RFP document and to

provide an unconditional irrevocable performance Bank Guarantee in favor of

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the Bank from a Scheduled Commercial Bank other than Indian Overseas Bank

acceptable to the Bank for securing the Bank towards faithful observance and

performance by the vendor of the terms, conditions, covenants, stipulations,

provisions of the Contract / the said documents.

5. AND WHEREAS at the request of the vendor, the Guarantor has agreed to

guarantee the Bank, payment of Rs. ________________ (Rupees _____

_______________________________________ only, towards faithful observance and

performance by the vendor of the terms of the contract.

NOW THEREFORE THIS AGREEMENT WITNESSETH AS FOLLOWS:

In consideration of the premises, the Guarantor hereby unconditionally, absolutely and

irrevocably guarantees the Bank as follows:

6. The Guarantor hereby guarantees and undertakes to pay, on demand, to the

Bank at its office at Chennai forthwith, the sum of Rs. _____________ or any part

thereof, as the case may be, as aforesaid due to the Bank from the vendor,

towards any Loss, costs, damages etc., suffered by the Bank on account of default

of the vendor in the observance and performance of the said delivery obligations

and other terms, conditions, covenants, stipulations, provisions of the contract,

without any demur, reservation, contest, recourse or protest or without any

reference to the vendor. Any such demand or claim made by the Bank, on the

Guarantor shall be final, conclusive and binding, notwithstanding any difference

or any dispute between the Bank and the vendor or any dispute between the

Bank and the vendor pending before any Court, Tribunal, Arbitrator, or any other

authority.

a. The Guarantor agrees and undertakes not to revoke this Guarantee during

the currency of these presents, without the previous written consent of the

Bank and further agrees that the Guarantee herein contained shall continue

to be enforceable until and unless it is discharged earlier by the Bank, in

writing.

b. The Bank shall be the sole judge to decide whether the vendor has failed to

perform the terms of the contract for supplying the Solution, and on account

of the said failure what amount has become payable by the vendor to the

Bank under this Guarantee. The decision of the Bank in this behalf shall be

final, conclusive and binding on the Guarantor and the Guarantor shall not

be entitled to demand the Bank to establish its claim under this Guarantee

but shall pay the sums demanded without any objection, whatsoever.

c. To give effect to this Guarantee, the Bank, may act as though the Guarantor

was the principal debtor to the Bank.

d. The liability of the Guarantor, under this Guarantee, shall not be affected by

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i) any change in the constitution or winding up of the vendor or insolvency

or any absorption, merger or amalgamation of the vendor with any other

company, corporation or concern; or

ii) any change in the management of the vendor or takeover of the

management of the vendor by the Government or by any other authority;

iii) acquisition or nationalization of the vendor and/or of any of its

undertaking(s) pursuant to any lay; or

iv) any change in the constitution of the Bank / vendor; or

v) any change in the setup of the Guarantor which may be by way of

change in the constitution, winding up, voluntary or otherwise, absorption,

merger or amalgamation or otherwise; or

vi) the absence or deficiency of powers on the part of the Guarantor to

give Guarantee(s) and/or Indemnities or any irregularity in the exercise of

such powers.

5. Notwithstanding anything to the contrary contained herein:

Our liability under this Bank guarantee shall not exceed

Rs___________ (Rupees __________________ only) and

This Bank guarantee shall be valid up to and

till………..only, being the date of expiry of the Guarantee and

We are liable to pay up to the Guaranteed amount only and only if we receive from

you a written claim or demand within the claim period not later than 12 months from

the said expiry date relating to default that happened during the Guarantee period

and all your rights under this Bank Guarantee shall be extinguished and our liability

under the Bank Guarantee shall stand discharged unless such written claim or demand

is received by us from you on or before........(**) being the date of expiry of the claim

period"

For all purposes connected with this Guarantee and in respect of all disputes and

differences under or in respect of these presents or arising there from the courts of

Chennai city where the Bank has its Central Office shall alone have jurisdiction to the

exclusion of all other courts.

IN WITNESS WHEREOF the Guarantor has caused these presents to be executed on

the day, month and year first herein above written as hereinafter appearing.

SIGNED AND DELIVERED BY

the within named Guarantor,

______________________,

by the hand of Shri.___________________________,

its authorised official.

(*) To be suitably altered depending on the nature of constitution of the bank that

issues the guarantee.

(**) There shall be a claim period of 12(twelve) months from the date of expiry of the

guarantee.

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ANNEXURE IX-PROFORMA OF BANK GUARANTEE (PERFORMANCE)

THIS GUARANTEE AGREEMENT executed at ___________ this ________ day

of _____________ Two Thousand Twenty

BY:

______________________ Bank, (*) a body corporate constituted under Banking

Companies Acquisition and Transfer of Undertakings) Act, 1970, having its Registered

Office/ Head Office at ______________, and a Branch Office at

_____________________________________________________ (hereinafter referred to as

“the Guarantor”, which expression shall, unless it be repugnant to the subject,

meaning or context thereof, be deemed to mean and include its successors and

assigns)

IN FAVOUR OF:

Indian Overseas Bank, a body corporate constituted under Banking Companies

(Acquisition and Transfer of Undertakings) Act, 1970, having its Central Office at 763,

Anna Salai, Chennai 600 002 (hereinafter referred to as “Bank”, which expression shall

unless it be repugnant to the subject, meaning or context thereof, be deemed to

mean and include its successors and assigns),

A) WHEREAS the Bank, on _____________________ has concluded a Contract as per

Purchase Order ref:……………………………..with ___________________ a company within

the meaning of the Companies Act, 1956 (1 of 1956) and having its registered office at

______________________________ for supply, installation of .................................... solution at

its Branches / Regional Offices and other offices located across the country and to carry

out activities as stipulated in clause .......... of the RFP (hereinafter collectively called

“......................”)..

1. AND WHEREAS pursuant to the Bid Documents, purchase order, and the other

related documents (hereinafter collectively referred to as “the said documents”),

the Bank has agreed to purchase from

M/s…………………………….………………………who has agreed to provide to the

Bank ………………….the said ............................................., more particularly

described in the said documents, subject to payment of the price as stated in the

said documents and also subject to the terms, conditions, covenants, provisions

and stipulations contained in the said documents.

2. AND WHEREAS pursuant to the above arrangement, the Bank, has concluded a

Contract, with M/s. ………………………… on ………. (Hereinafter referred to as “the

Vendor” which expression shall unless it be repugnant to the subject, meaning or

context thereof, be deemed to mean and include its successors and assigns),

subject to the terms and conditions contained in the said documents and the

vendor has duly confirmed the same.

3. AND WHEREAS in terms of the Contract stated in the said documents, the vendor

has agreed to warrant comprehensive maintenance of the

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entire............................................... including the System, software, components and

accessories supplied and to provide an unconditional and irrevocable

performance bank guarantee, in favour of the Bank, from a Scheduled

Commercial Bank other than Indian Overseas Bank acceptable to the Bank for

securing the Bank towards faithful observance and performance by the vendor of

the terms, conditions, covenants, stipulations, provisions of the Contract/the said

documents.

4. AND WHEREAS at the request of the Vendor, the Guarantor has agreed to

guarantee the Bank, payment of Rs. ___________ (Rupees _________

__________________ only) towards faithful observance and performance by the

Vendor of the terms of the Contract.

NOW THEREFORE THIS AGREEMENT WITNESSETH AS FOLLOWS:

In consideration of the premises, the Guarantor hereby unconditionally, absolutely

and irrevocably guarantees the Bank as follows:

5. The Guarantor hereby guarantees and undertakes to pay, on demand, to the

Bank at its office at Chennai forthwith, an amount of Rs ..........…… as aforesaid due

to the Bank from the Vendor, towards any loss, costs, damages, etc. suffered by

the Bank on account of default of the Vendor in providing comprehensive

maintenance as per the warranty, AMC and contractual terms and in the

observance and performance of other terms, conditions, covenants, stipulations,

provisions of the Contract, without any demur, reservation, contest, recourse or

protest or without any reference to the Vendor. Any such demand or claim made

by the Bank, on the Guarantor shall be final, conclusive and binding

notwithstanding any difference or any dispute between the Bank and the Vendor

or any dispute between the Bank and the Vendor pending before any Court,

Tribunal, Arbitrator, or any other authority.

1. The Guarantor agrees and undertakes not to revoke this Guarantee

during the currency of these presents, without the previous written

consent of the Bank and further agrees that the Guarantee herein

contained shall continue to be enforceable until and unless it is

discharged earlier by the Bank, in writing.

2. The Bank shall be the sole judge to decide whether the Vendor has

failed to perform the terms of the Contract in providing comprehensive

maintenance as per the warranty, AMC and contractual terms by the

Vendor to the Bank, and on account of the said failure what amount

has become payable by the Vendor to the Bank under this Guarantee.

The decision of the Bank in this behalf shall be final, conclusive and

binding on the Guarantor and the Guarantor shall not be entitled to

demand the Bank to establish its claim under this Guarantee but shall

pay the sums demanded without any objection, whatsoever.

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3. To give effect to this Guarantee, the Bank, may act as though the

Guarantor was the principal debtor to the Bank

4. The liability of the Guarantor, under this Guarantee shall not be affected

i) any change in the constitution or winding up of the Vendor or

any absorption, merger or amalgamation of the Vendor with any

other company, corporation or concern; or

ii) any change in the management of the Vendor or takeover of

the management of the Vendor by the Government or by any

other authority; or

iii) acquisition or nationalisation of the Vendor and/or of any of its

undertaking(s) pursuant to any law; or

iv) any change in the constitution of the Bank / Vendor; or

v) any change in the setup of the Guarantor which may be by way

of change in the constitution, winding up, voluntary or otherwise,

absorption, merger or amalgamation or otherwise; or

vi) The absence or deficiency of powers on the part of the

Guarantor to give Guarantees and/or Indemnities or any

irregularity in the exercise of such powers.

6. Notwithstanding anything to the contrary contained herein:

i) Our liability under this Bank guarantee shall not exceed

Rs___________ (Rupees __________________ only) and

ii) This Bank guarantee shall be valid up to and

till………..only, being the date of expiry of the Guarantee and

iii) We are liable to pay up to the Guaranteed amount only and only

if we receive from you a written claim or demand within the claim period

not later than 12 months from the said expiry date relating to default that

happened during the Guarantee period and all your rights under this

Bank Guarantee shall be extinguished and our liability under the Bank

Guarantee shall stand discharged unless such written claim or demand

is received by us from you on or before........(**) being the date of expiry

of the claim period"

7. For all purposes connected with this Guarantee and in respect of all disputes and

differences under or in respect of these presents or arising there from the courts of

Chennai city where the Bank has its Central Office shall alone have jurisdiction to

the exclusion of all other courts.

IN WITNESS WHEREOF the Guarantor has caused these presents to be

executed on the day, month and year first herein above written as hereinafter

appearing.

SIGNED AND DELIVERED BY

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the within named Guarantor,

______________________,

by the hand of Shri.___________________________,

its authorised official.

(*) To be suitably altered depending on the nature of constitution of the bank that issues

the guarantee.

(**) There shall be a claim period of 12(twelve) months from the date of expiry of the

guarantee.

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ANNEXURE X-FORMAT FOR NON-DISCLOURE AGREEMENT

THIS AGREEMENT made and entered into at Chennai on this the…. day of………2018

between Indian Overseas Bank, a body corporate constituted under the Banking

Companies (Acquisition & Transfer of Undertakings) Act 1970, having its Central Office at

No.763, Anna Salai, Chennai, hereinafter called the “BANK” which term shall wherever

the context so require includes its successors and assigns

AND

……………………a company incorporated under the Companies Act 1956 with its

registered office at ……. and its local office at ………… ……… …………… ………..

hereinafter called the “COMPANY” which term shall wherever the context so require

includes its successors and assigns, WITNESSETH:

WHEREAS

The Bank is interalia engaged in the business of banking and in the course of such business

activity intend to implement ……………………..solution at its Organization.

The Bank has short-listed the Company after completion of tendering process for

procurement of “……………………..” in its office. The details of such activities are as per

Purchase Order ref:…………………………issued by the Bank, duly accepted by the

Company.

The parties intend to engage in discussions and negotiations concerning establishment

of business relationship between themselves. In the course of discussions and

negotiations, it is anticipated that the parties may disclose or deliver to the other certain

or some of its trade secrets or confidential or proprietary information for the purpose of

business relationship.

NOW THERFORE THIS AGREEMENT WITNESSETH and it is hereby agreed by and between

the parties hereto as follows:

1. Confidential information-

Confidential information means all information disclosed/furnished by either party to

another party in connection with the business transacted/ to be transacted between the

parties. Confidential information shall include any copy, abstract, extract, sample, note

or module thereof and electronic material or records of Bank or Bank’s customer. The

Company may use the information solely for and in connection with the purpose the

information was conveyed.

2. Use of Confidential Information.

i. Each party agrees not to use the other’s confidential information for any purpose

other than for the specific purpose. Any other use of such confidential information

by any party shall be made only upon the prior written consent from the authorized

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representative of the other party or pursuant to subsequent agreement between

the Parties hereto.

ii. The Company shall not commercially use or disclose for commercial purpose any

confidential information or any materials derived there from, to any other person

or entity other than persons in its direct employment who have a need to access

and knowledge of the said information, solely for the purpose authorized above.

iii. The Company shall not make news release, public announcements, give

interviews, issue or publish advertisements or Agreement, the contents/provisions

thereof, other information relating to this agreement, the purpose, the Confidential

information or other matter of this agreement, without the prior written approval.

3. Exemptions

The obligations imposed upon either party herein shall not apply to information,

technical data or know how whether or not designated as confidential, that:

i. Is already known to the receiving party (i.e. the party receiving the

information) at the time of the disclosure without an obligation of

confidentiality

ii. Is or becomes publicly known through no unauthorized act of the

receiving party

iii. Is rightfully received from a third party without restriction and

without breach of this agreement

iv. Is independently developed by the Receiving party without use of

the other party’s Confidential information and is so documented

v. Is disclosed without similar restrictions to a third party by the Party

owning the confidential information

vi. Is approved for release by written authorization of the disclosing

party; or

vii. Is required to be disclosed pursuant to any applicable laws or

regulations or any order of a court or a governmental body;

provided, however that the Receiving party shall first have given

notice to the Disclosing Party and made a reasonable effort to

obtain a protective order requiring that the confidential

information and / or documents so disclosed be used only for the

purposes for which the order was issued.

4. Term

This agreement shall be effective from the date of the execution of this agreement

and shall continue till expiration or termination of this agreement due to cessation of

the business relationship between the parties. Upon expiration or termination as

contemplated herein the Receiving party shall immediately cease any or all

disclosures or uses of confidential information and at the request of the disclosing

party, the receiving party shall promptly return or destroy all written, graphic or other

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tangible forms of the confidential information and all copies, abstracts, extracts,

samples, note or modules thereof

The obligation under NDA shall survive the expiration/termination of the original

contract referred and the obligations contained herein shall continue indefinitely as

long as the underlying information remains confidential. The obligations of the

Company respecting disclosure and confidentiality shall continue to be binding and

applicable without limit until such information enters the public domain.

5. Title and Proprietary rights

Notwithstanding the disclosure of any confidential information by the Company, the

bank shall retain title and all intellectual property and proprietary rights in the

confidential information. No license under any trademark, patent or copyright or

application for the same, which exist or thereafter may be obtained by the Bank is

either granted or implied by the conveying of confidential information.

6. Return of confidential information:

Upon written demand of the Bank, the firm shall (I) cease using the confidential

information (ii) return the confidential information and all copies, abstracts, extracts,

samples, note or modules thereof to the disclosing party within seven (7) days after

receipt of notice and (iii) upon request of the disclosing party, certify in writing that

the firm has complied with the obligations set forth in this paragraph.

Notwithstanding anything contained in this Agreement, the Company may retain

sufficient documentation to support any opinion/ advice that it may provide. Such

documentation shall continue to be governed by the terms and conditions of this

Agreement.

7. Remedies:

The firm acknowledges that if it fails to comply with any of its obligations hereunder,

the Bank may suffer immediate, irreparable harm for which monetary damages may

not be adequate. The firm agrees that, in addition to all other remedies provided at

law or in equity, the Bank shall be entitled to injunctive relief hereunder.

8. Entire Agreement:

This agreement constitutes the entire agreement between the parties relating to the

matter discussed herein and supersedes any and all prior oral discussion and/or

written correspondence or agreements between the parties. This agreement may

be amended or modified only with the mutual written consent of the parties. Neither

this agreement nor any rights, benefits and obligations granted hereunder shall be

assignable or otherwise transferable.

9. Indemnity:

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The Company agrees to keep confidential all information concerning the Bank that

could be considered as “Confidential Information”.

The Company agrees that in the event of the breach of the clause above by

disclosure of confidential information mentioned hereinabove the Company would

indemnify and keep the Bank indemnified against all Losses or damages and all

action, suit, litigations or proceedings (including all costs, charges, expenses relating

thereto) that the Bank may incur or suffer any damage to its property or reputation

or otherwise howsoever as part of the assignment or other related jobs entrusted

and done by the Company. The firm agrees that the amount of compensation as

decided by the Bank will be final.

The Company agrees that the above compensation payable is in addition to any

other right or remedy available to the Bank due to the breach of the covenants

contained in this agreement including disclosure of confidential information.

10. Severability:

If any provision herein becomes invalid, illegal or unenforceable under any law, the

validity, legality and enforceability of the remaining provisions and this agreement

shall not be affected or impaired.

11. Dispute Resolution Mechanism:

In the event of any controversy or dispute regarding the interpretation of any part

of this agreement or any matter connected with, arising out of, or incidental to the

arrangement incorporated in this agreement, the matter shall be referred to

arbitration and the award passed in such arbitration shall be binding on the parties.

The arbitral proceeding shall be governed by the provisions of Arbitration and

Reconciliation Act 1996 and the place of arbitration shall be Chennai.

12. Jurisdiction

The parties to this agreement shall submit to the jurisdiction of courts in Chennai.

13. Governing laws

The provisions of this agreement shall be governed by the laws of India.

In witness whereof the parties hereto have set their hands through their authorized

signatories

BANK COMPANY

(Authorized Signatory) (Authorized Signatory)

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ANNEXURE XI– PRE-IP-COVERING LETTER

Ref:

Dated:

To,

Indian Overseas Bank

Sub: Submission of Offer for Tender ref: RFP/ITD/…/20-21 dated 09.10.2020 SUPPLY,

IMPLEMENTATION AND MAINTENANCE OF LOAN MANAGEMENT SYSTEM (LMS)

Dear Sir

The Bidder acknowledges that Indian Overseas Bank stands committed to following the

principles of transparency, equity and competitiveness in public procurement` as

enumerated in the integrity Agreement enclosed with the tender document.

The Bidder agrees that the Notice Inviting Tender is an invitation to offer made on the

condition that the bidder will sign the enclosed Integrity Agreement, which is an integral

part of the tender documents, failing which the Bidder will stand disqualified from the

tendering process. The Bidder acknowledges that the bid would be kept open in its

original form without variation or modification for a period of 180 days and the making of

the bid shall be regarded as an unconditional and absolute acceptance of this condition

of the NIT/RFP.

Bidder confirms acceptance and compliance with the Integrity Agreement in letter and

spirit and further agrees that execution of the said Integrity Agreement shall be separate

and distinct from the main contract which will come into existence when bid is finally

accepted by Indian Overseas Bank. The bidder acknowledges that the mere signing of

Integrity pact between the Bidder and the Buyer does not in any way guarantee award

of Contract to the Bidder. The bidder acknowledges and accepts the duration of the

Integrity Agreement, which shall be in line with Article 8 of the enclosed Integrity

Agreement.

Bidder acknowledges that in the event of the Bidder’s failure to sign and accept the

Integrity Agreement, while submitting the Bid, Indian Overseas bank shall have

unqualified, absolute and unfettered right to disqualify the Bidder and reject the Bid in

accordance with the terms and conditions of the tender.

Yours faithfully,

(Duly Authorized Signatory of the Bidder)

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ANNEXURE XII-PRE CONTRACT INTEGRITY PACT

Preamble

This pre-bid pre-contract Agreement (hereinafter called the Integrity Pact) is made on

this the day of (month) 2017, between, on one hand, Indian Overseas Bank

acting through Shri …………………, Chief Manager of Indian Overseas Bank, a

nationalized Bank and an undertaking of the Government of India constituted under the

Banking Companies (Acquisition and Transfer of Undertakings) Act, -1970 hereinafter

called the "BUYER", which expression shall mean and include, unless the context otherwise

requires, his successors and permitted assigns) of the First Part and M/s ,

a Company incorporated under the Companies Act, or a Partnership Firm registered

under the Indian Partnership Act, 1932 or the Limited Liability Partnership Act, 2008

represented by Shri. , Chief Executive Officer/ all the Partners

including the Managing Partner (hereinafter called the" BIDDER/Seller" which expression

shall mean and include, unless the context otherwise requires, his successors and

permitted assigns) of the Second Part.

WHEREAS the BUYER proposes to procure (Name of the Stores/Equipment / Services) and

the BIDDER/Seller is desirous of offering / has offered the stores/Equipment / Services and

WHEREAS the BIDDER is a private company/public company / Government undertaking

/ partnership / LLP / registered export agency and is the original manufacturer / lntegrator

/ authorized / Government sponsored export entity of the stores / equipment / item or

Service Provider in respect of services constituted in accordance with the relevant law in

the matter end the buyer is a Nationalized Bank and a Government Undertaking as such.

WHEREAS the BUYER has floated a tender (Tender No.: ) hereinafter referred to

as “Tender / RFP" and intends to award, under laid down organizational procedures,

contract/s purchase order / work order for (name of contract/order) or items covered

under the tender hereinafter referred to as the "Contract".

AND WHEREAS the BUYER values full compliance with all relevant laws of the land, rules,

bye-laws, regulations, economic use of resources and of fairness/transparency in its

relation with its Bidder(s) and Contractor(s).

AND WHEREAS, in order to achieve these goals, the BUYER has appointed Independent

External Monitors (leM), to monitor the tender process and the -execution of the Contract

for compliance with the Principles as laid down in this Agreement.

AND WHEREAS to meet the purpose aforesaid both the parties have agreed to enter into

this Integrity Pact or "Pact", the terms and conditions of which shall also be read as Integral

part and parcel of the Tender documents and Contract between the parties.

NOW, THEREFORE in, consideration of mutual covenants contained in this Pact, to avoid

all forms of corruption by following a system that is fair, transparent and free from any

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influence/prejudiced dealings, the parties hereby agree as follows and this Pact

witnesseth as under:

The contract is to be entered into with a view to:-

Enabling the BUYER to procure the desired said stores/equipment/item/Services at a

competitive price in conformity with the defined specifications by avoiding the high cost

and the distortionary impact of corruption on public procurement and

Enabling BIDDERs to abstain from bribing or indulging in any corrupt prac1ice in order to

secure the contract by providing assurance to them that their competitors will also

abstain from bribing and other corrupt practices and the BUYER will commit to prevent

corruption, in any and all forms, by its officials by following transparent procedures.

The parties hereby agree hereto to enter into this Integrity Pact and agree as

follows:

Article 1: Commitments of the BUYER

1.1 The BUYER undertakes that no official/ employee of the BUYER, connected directly or

indirectly with the contract, will demand, take a promise for or accept, directly or through

intermediaries, any bribe, consideration, gift, reward, favour or any material or immaterial

benefit or any other advantage from the BIDDER, either for themselves or for any person,

organization or third party whether or not related to the contract in exchange for an

advantage in the bidding process, bid evaluation, contracting or implementation

process related

to the contract.

1.2 The BUYER will, during the pre-contract stage, treat all BIDDERs alike, and will provide

to all BIDDERs the same- information and will not provide any such information to any

particular BIDDER which could afford an undue and unfair advantage to that particular

BIDDER in comparison to other BIDDERs. The BUYER will ensure to provide level playing field

to all BIDDERS alike.

1.3 All the officials of the BUYER will report to the appropriate Government office any

attempted breach(es) or breaches per se of the above commitments as well as any

substantial suspicion of such a breach.

1.4. In case any such preceding misconduct on the part of such official(s) is reported by

the BIDDER to the BUYER with full and verifiable facts and the same is prima facie found

to be correct by the BUYER, necessary disciplinary proceedings, or any other action as

deemed fit, including criminal proceedings may be initiated by the BUYER and such a

person shall be debarred from further dealings related to the contract process. In such a

case while an enquiry is being conducted by the BUYER, the proceedings under the

contract would not be stalled.

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Article 2: Commitments of BIDDERs

2. The BIDDER commits itself to take all measures necessary to prevent corrupt practices,

unfair means and illegal activities during any stage of its bid or during any pre-contract

or post-contract stage in order to secure the contract or in furtherance to secure it and

in particular commit itself to the following:-

2.1 The BIDDER will not offer, directly or through intermediaries, any bribe, gift,

consideration, reward, favour, any material or immaterial benefit or other advantage,

commission, fees, brokerage or inducement of any kind to any

official(s)/employee/persons related to such Official(s) / employees of the BUYER,

connected directly or indirectly with the bidding process, or to any person, organization

or third party related to the contract in exchange for any advantage in the bidding,

evaluation, contracting and implementation of the contract.

2.2 The BIDDER further undertakes that it has not given, offered or promised to give,

directly or indirectly any bribe, gift, consideration, reward, favour, any material or

immaterial benefit or other advantage, commission, fees, brokerage or inducement of

any kind to any official of the BUYER or otherwise in procuring the Contract or forbearing

'to do or having done any act in relation to the obtaining or execution of the contract or

any other contract with the Bank for showing or forbearing to show favour or disfavour to

any person in relation to the contract or any other contract with the Bank.

2.3 The BIDDER shall disclose the name and address of agents and representatives and

Indian BIDDERs shall disclose their foreign principals or associates.

2.4 The BIDDER shall disclose the payments to be made by them- to agents/brokers or any

other intermediary, in connection with this bid/contract.

2.5 The BIDDER further confirms and declares to the BUYER that the BIDDER is the original

manufacturer / lntegrator / authorized / government sponsored export entity of the

stores/equipment/item/Services and has not engaged any individual or firm or company

whether Indian or foreign to intercede, facilitate or in any way to recommend to the

BUYER or any of its functionaries, whether officially or unofficially to award the contract to

the BIDDER, nor has any amount been paid, promised or intended to be paid to any such

individual, firm or company in respect of any such intercession, facilitation or

recommendation.

2.6 The BIDDER, either while presenting the bid or during pre-contract negotiations or

before signing the contract, shall disclose any payments he has made, is committed to

or intends to make to officials of the BUYER or their family members, agents, brokers, or

any other intermediaries in connection with the contract and the details of services

agreed upon for such payments.

2.7 The BIDDER will not collude with other parties interested in the contract to impair the

transparency, fairness and progress of the bidding process, bid evaluation, contracting

and implementation of the contract.

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2.8 The BIDDER will not accept any advantage in exchange for any corrupt practice,

unfair means and illegal activities.

2.9 The BIDDER shall not use improperly, for purposes of competition or personal gain, or

pass on to others, any information provided by the BUYER as part of the business

relationship, regarding plans, technical proposals and business details, including

information contained in any electronic data carrier. The BIDDER also undertakes to

exercise due and adequate care to avoid unauthorized disclosure of such information.

2.10 The BIDDER commits to refrain from giving any _complaint directly or through any

other manner without supporting it with full and verifiable facts.

2.11 The BIDDER undertakes not to instigate directly or indirectly any third person to

commit any of the actions mentioned above.

2.12 If the BIDDER or any employee of the BIDDER or any person acting on behalf of the-

BIDDER, either directly or indirectly, is a relative of any of the officers of the BUYER, or

alternatively, if any relative of an officer of the BUYER has financial interest/stake in the

BIDDER's firm, the same shall be disclosed by the BIDDER at the time of filing of tender.

The term 'relative 'for this purpose would be as defined in Section 6 of the Companies Act

1956 and as may be prescribed under the Companies Act 2013 and the relevant Rules

2.13 The BIDDER shall not lend to or borrow any money from or enter into any monetary

dealings or transactions, directly or indirectly, with any employee of the BUYER.

Article 3 - Equal Treatment of all Bidders/Contractors/Subcontractors

3. Bidder(s) /Contractor(s) undertake(s) to demand from all subcontractors a

commitment in conformity with this Integrity Pact. The Bidder/Contractor shall be

responsible for any violation(s) of the Principles laid down in this agreement/Pact by any

of its Sub-contractors/sub-vendors.

3.1 The BUYER will enter into Pacts on identical terms as this one with all Bidders and

Contractors.

3.2 The BUYER will disqualify those Bidders from the Tender process, who do not submit,

the duly signed Pact, between the BUYER and the bidder, along with the Tender or violate

its provisions at any stage of the Tender process.

Article 4: Previous Transgression

4.1 The BIDDER declares that no previous transgression occurred in the last three years

immediately before signing of this Integrity Pact, with any other Company/ PSU/

Nationalized Bank in any country in respect of any corrupt practices envisaged

hereunder or with any Nationalized Bank/ Public Sector Enterprise in India or any

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"Government Department in India that could justify BIDDER's exclusion from the tender

process.

4.2 The BIDDER agrees that if it makes incorrect statement on this subject, BIDDER is liable

to be disqualified from the tender process or the contract, if already awarded, is liable to

be terminated for such reason.

4.3 The imposition and duration of the exclusion of the BIDDER will be determined by the

BUYER based on the severity of transgression.

4.4 The Bidder/Contractor acknowledges and undertakes to respect and uphold the

BUYER’s absolute right to resort to and impose such exclusion.

4.5 Apart from the above, the BUYER may take action for banning of business

dealings/holiday listing of the Bidder/Contractor as deemed fit by the BUYER.

4.6 If the Bidder/Contractor can prove that he has resorted/recouped the damage

caused by him and has implemented a suitable corruption prevention system, the BUYER

may, at its own discretion, as per laid down organizational procedures, revoke the

exclusion prematurely.

Article 5: Criminal Liability

If the BUYER acquires knowledge of conduct of a Bidder/Contractor, or of an employee

or a representative or an associate of a Bidder/Contractor which constitutes corruption

within the meaning of Prevention of Corruption Act, or if the BUYER has substantive

suspicion in this regard, the BUYER will inform the same to the Chief Vigilance Officer.

Article 6: Earnest Money (Security Deposit)

6.1 While submitting commercial bid, the BIDDER shall deposit an amount .................. (to

be specified in NIT / RFP) as Earnest Money/security deposit. with the BUYER through any

of the following instruments:

(i) Bank Draft or a Pay Order in favour of ………………………………..

(ii) A confirmed guarantee by an Indian Nationalized Bank, promising payment of

the guaranteed sum to the BUYER on demand within three working days without

any demur whatsoever and without seeking any reason whatsoever. The demand

for payment by the BUYER shall be treated as conclusive proof for payment.

(iii) Any other mode or through any other instrument [to be specified in the RFP].

6.2 The Earnest Money/Security Deposit shall be valid upto the complete conclusion of

the contractual obligations for the complete satisfaction of both the BIDDER and the

BUYER or upto the warranty period, whichever is later.

6.3 In case of the successful BIDDER, a clause would also be incorporated in the Article

pertaining to Performance Bond in the Purchase Contract that the provisions of Sanctions

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for Violation shall be applicable for forfeiture of Performance Bond in case of a decision

by the BUYER to forfeit the same without assigning any reason for imposing sanction for

violation of this Pact.

- -

6.4 No interest shall be payable by the BUYER to the- BIDDER on Earnest Money/Security

Deposit for the period of its currency.

Article 7: Sanction for Violations

7.1 Any breach of the aforesaid provisions by the BIDDER or anyone employed by it or

acting on its behalf [whether with or without the knowledge of the BIDDER] shall entitle

the BUYER to take all or anyone of the following actions, wherever required;-

i. To immediately call off the pre-contract negotiations/ proceedings with such

Bidder without assigning any reason or giving any compensation to the BIDDER.

However, the proceedings with the other BIDDER[s] would continue.

ii. The Earnest Money Deposit [in pre-contract stage] and/or Security

Deposit/Performance Bond [after the contract is signed] shall stand forfeited either

fully or partially, as decided by the BUYER and the BUYER shall not be required to

assign any reason there for.

iii. To immediately cancel the contract, if already signed, without giving any

compensation to the BIDDER.

iv. To encash the advance bank guarantee and performance guarantee/ bond/

warranty bond, if furnished by the BIDDER, in order to recover the payments,

already made by the BUYER along with interest.

v. To cancel all or any other Contracts with the- BIDDER, the BIDDER shall be liable to

pay compensation for any LMSs or damage to the BUYER resulting from such

cancellation/rescission and the BUYER shall be entitled to deduct the amount so

payable from the money[s] due to the BIDDER.

vi. To debar the- BIDDER from participating in future bidding processes of- the Bank

for a minimum period of five years, which may be further extended at the

discretion of the BUYER.

vii. To recover all sums paid in violation of this Pact by BIDDER[s] to any middleman or

agent or broker with a view to-securing the contract.

viii. In cases where irrevocable Letters of Credit have been received in respect of any-

contract signed by the BUYER with the BIDDER, the same shall not be opened.

7.2 The BUYER will be entitled to take all or any of the actions mentioned at paragraph

7.1[i] to [x] of this Pact also on the Commission by the BIDDER or any one employed by it

or acting on its behalf [whether with or without knowledge of the BIDDER], of an offence

as defined in Chapter IX of Indian Penal Code, 1860 or Prevention of Corruption Act, 1988

as amended from time to time or any other statute eted for prevention of corruption.

7.3 The decision of the BUYER to the effect that a breach of the Provisions of this Pact has

been committed by the BIDDER shall be final and conclusive on the BIDDER. However,

the BIDDER can approach the Independent Monitor[s] appointed for the purposes of this

Pact.

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Article 8: Independent External Monitors

8.1 The BUYER has appointed Independent" External Monitors [hereinafter referred to as

Monitors] for this Pact in consultation with the Central Vigilance Commission. They are,

1. Prof. S. Sadagopan,

Director, IIIT, Bangalore,

26/C, Electronics City,

Hosur Road,

Bangalore 560100

Email: s.sadago[email protected]

8.2 The task of the Monitors shall be to review independently and objectively, whether

and to what extent the parties comply with the obligation under this Pact.

8.3 The Monitors shall not be subject to instructions by the representatives of the parties

and perform their functions neutrally and independently.

8.4 Both the parties accept that the Monitors have the right to access all the document

relating to the project/procurement, including minutes of meetings. The same is

applicable to Subcontractors of the Bidder. The Monitor is under contractual obligation

to treat the information and documents of the Bidder(s)/Contractor(s) /Subcontractor(s)

with confidentiality.

8.5 As soon as the Monitor notices, or has reason to believe, a violation of this Pac, he will

so inform the Authority designated by the BUYER and request the Management to

discontinue or take corrective action, or to take other relevant action. The Monitor can

in this regard submit non - binding recommendations.

8.6 The BIDDER accepts that the Monitor has the right to access without restriction to all

Project documentation of the BUYER including that provided by the BIDDER. The BIDDER

will also grant the Monitor, upon his request and demonstration of a valid interest,

unrestricted and unconditional access to his, project documentation. The same is

applicable to Subcontractors also which the BIDDER shall note.

8.7 The BUYER will provide to the Monitor sufficient information about all meetings among

the parties related to the Project provided such meetings could have an impact on the

contractual relations between the parties. The parties will offer to the Monitor the option

to participate in such meetings.

8.8 The Monitor will submit a written report to the designated Authority of BUYER within 8

to 10 weeks from the date of reference or intimation to him by the BUYER/BIDDER and,

should the occasion arise, submit proposals for correcting problematic situations.

8.9 If the Monitor has reported to The designated Authority of BUYER, a substantiated

suspicion of an offence under Indian Penal Code/Prevention of Corruption Act as the

case may be, and the designated Authority of BUYER has not, within the reasonable time

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taken visible action to proceed against such offence or reported it to the Chief Vigilance

Officer, the Monitor may also transmit this information directly to the Central Vigilance

Commissioner.

8.10 The word 'Monitor' would include both singular and plural.

Article 9: Facilitation of Investigation

In case of any allegation of violation of any provisions of this Pact or payment of

commission, the BUYER or its agencies shall be entitled to examine all the documents

including the Books of Accounts of the BIDDER and the BIDDER shall provide necessary

information and documents in English and shall extend all possible help for the purpose

of such examination.

Article 10: Law and Place of Jurisdiction

This Pact is subject to Indian Laws. The place of performance and jurisdiction is as notified

by the BUYER.

Article 11: Other Legal Actions

The actions stipulated in this Integrity Pact are without prejudice to any other legal action

that may follow in accordance with the provisions of the extant laws in force relating to

any civil or criminal proceedings.

Article 12: Validity

12.1 The validity of this Integrity Pact shall be from date of its signing and extend up to 5

years or the complete execution of the contract to the satisfaction of both the BUYER

and the BIDDER/Seller, including warranty period, whichever is later. In case BIDDER is

unsuccessful, this Integrity Pact shall expire after six months from the date of the signing

of the contract.

12.2 Should one or several provisions of this Pact turn out to be invalid, the remainder of

this Pact shall remain valid. In such case, the parties will strive to come to an agreement

to their original intentions.

Article 13: Code of Conduct

Bidders are also advised to- have a Code of Conduct clearly rejecting the use of bribes

and other unethical behavior and a compliance program for the implementation of the

code of conduct throughout the company.

Article 14: Examination of Books of Accounts

In case of any allegation of, violation of any provisions of this Integrity Pact or Payment of

commission, the Buyer or its agencies shall be entitled to examine the Books of Accounts

of the Bidder and the Bidder shall provide necessary information of the relevant financial

documents in English and shall extend all possible help for the purpose of such

examination.

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Article 15: Legal and Prior Rights

All rights and remedies of the parties hereto shall be in addition to all the other legal rights

and remedies belonging to such parties under the Contract and/or law and the same

shall be deemed to be cumulative and no alternative to such legal rights and remedies

aforesaid. For the sake of brevity, both the Parties agree that this Pact will have

precedence over the Tender/Contract documents with regard to any of the provisions

covered under this Pact.

Article 16: Other Provisions

This Pact is subject to Indian laws. The place of performance and jurisdiction is the Head

Office/Head Quarters of the Division of the BUYER or as otherwise notified by the BUYER,

who has floated the Tender.

16.1 Changes and supplements, if any, need to be necessarily made in writing and signed

by the duly authorized representatives of the Bidder and the Buyer. It is clarified that there

are no parallel/ Side agreements in this regard and that the present Agreement forms the

full and complete agreement as regards the subject matter contained herein.

16.2 If the Contractor is a partnership or a consortium, this Pact must be signed by all the

partners and consortium members. In case of a Company, the Pact must be signed by a

representative duly authorized by Board resolution.

16.3 Should one or several provisions of this Pact turn out to be invalid, the remainder of

this Pact remains valid. In this case, the parties will strive to come to an agreement to their

original intentions.

16.4 Any dispute or difference arising between the parties with regard to the terms o-f this

Agreement/Pact", any action taken by the BUYER in accordance with this

Agreement/Pact or interpretation thereof shall not be subject to arbitration.

The parties hereby sign this Integrity pact at ………………………on ……………….

BUYER BIDDER

Name of the Officer CHIEF EXECUTIVE OFFICER

Designation

Indian Overseas Bank

Witness Witness

1. 1.

2. 2.

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ANNEXURE XIII–UNDERTAKING OF INFORMATION SECURITY

(This letter should be on the letterhead of the bidder as well as the OEM/

Manufacturer duly signed by an authorized signatory on Information security as per

regulatory requirement

THE GENERAL MANAGER (ITD)

CENTRAL OFFICE

INDIAN OVERSEAS BANK,

763, ANNA SALAI, CHENNAI - 600002

Sir,

Sub: RFP for Procurement, Implementation & Maintenance of LOAN MANAGEMENT

SYSTEM (LMS)

We hereby undertake that the proposed hardware / software to be supplied will be free

of malware, free of any obvious bugs and free of any covert channels in the code (of the

version of the application being delivered as well as any subsequent

versions/modifications done).

Yours faithfully,

Authorized Signatory

Name:

Designation:

Vendor’s Corporate Name

Address

Email and Phone #