HP Deployment Services: Installation Services data sheet

Service overview

HP Deployment Services provide customers with a comprehensive PC-related services portfolio

that delivers truly “business-ready PCs” to IT departments and end users. HP Installation

Services are an essential element of Deployment Services that cover the distribution, delivery,

installation, and decommissioning of PC assets. With help from HP, companies can reduce the

amount of time IT teams spend on rollout and refresh projects, so they can focus more on core,

strategic work.

The following HP Installation Services are provided by HP:

•HP Installation Service

•HP Install and User Settings Service

•HP Install, Settings, and Migration Service

•HP On-site Image Installation Service

Specications

HP Installation Services include the following:

•Customer contact: HP or its authorized service provider will contact the Customer to make

an appointment. HP will contact the person listed on the Customer order and schedule an

appointment with one person per site. Unless otherwise requested and/or scheduled, the

standard practice is to start all installation services within one week after delivery of the

hardware at the Customer’s dock or door. Delivery completion times are subject to HP and its

authorized service providers’ availability.

•Desk-side delivery: HP will pick up products from the Customer’s receiving or staging area and

deliverthemtothespeciedCustomerlocation(e.g.,anenduser’scubicle,oce,lab,orroom).

TheCustomer’sreceivingorstagingareamustbeinthesamebuildingasthecubicle,oce,

lab, or room where the products will be delivered.

•Unpacking: HP will inventory the shipment against the packing list and unpack all delivered

products. HP will also remove packaging materials to on-premise Customer-designated

locations,whichmustbeinthesamebuildingasthecubicle,oce,lab,orroomwherethe

products will be delivered.

•Setup: HP will place the PC in the Customer’s designated location and physically connect

peripherals, network cables, and power cords. Peripherals are limited to a monitor, docking

station, keyboard, and mouse. The service does not include wall mounting.

•Power-on/boot-up: HP will turn on the PC and execute initialization procedures with the

installed image.

•Securitysettings:HPwillcongurethebasicparameters(BIOSpassword,computername,

administratorname,administratorpassword,useraccount/name,anduserpassword).

Data sheet

HP Deployment Services:

Installation Services

HP PC Services

Service benets

•Installation of PCs that are IT and user ready

•Standard installation, world wide

•Easy to order

Data sheet | HP Deployment Services: Installation Services

•Network connection and authentication: HP will physically connect the PC to the Customer’s

networkandjointhedomain.Thisassumesthatthenetworkisalreadysetup,congured,and

operational.

•Asset tracking and reporting: HP will report the PC serial number and, if attached to the PC,

thePCassettagnumberbylocation(e.g.,cubicleorroomnumber)onaMicrosoft®Excel

spreadsheet.

•Datamigration:HPwillmoveend-userdatalesandfoldersfromtheenduser’soldPCtothe

newly installed PC. Data migration requires or stipulates that:

– Anupfrontlegalclaricationisprovidedincaseofdataloss.

– TheserviceislimitedtoMicrosoftWindows®operatingsystems.

– TheserviceappliestoPCsonly(doesnotapplytotablets,USBdevices,orother

storagemedia).

– CustomerdatamustbeinstandardMicrosoftfolderswithMicrosoftlessuchasMicrosoft

Oce(e.g.,Excel,PowerPoint,etc.)andMicrosoftOutlookMailandCalendar.

– Dataislimitedto10GBofCustomerdataonly(nooperatingsystemorapplications);data

sizerequirementsgreaterthan10GBareavailableviaourHPGetMoreServices.

– The service does not apply to encrypted machines unless the end user is present with the

correct keys to decode them.

– Correct end-user passwords must be provided.

•Onsite image load: HP will load Customer-supplied images not loaded at the factory. This is an

attended service, which means the HP service representative will wait until the installation is

completed.

HPInstallationServiceswillbeoeredinthreepre-conguredpackageswithanoptionforthe

HP On-site Image Installation Service.

Standard pre-congured packages

Thefollowingthreepre-conguredservicesareavailable:

HP Installation Service

In this basic version of the installation service, an HP service agent will install the new device

atadesignatedlocation(cubicle,oce,lab,orroom)withintheCustomer’spremises.This

service includes the collection of the units from a central collection point within the Customer’s

premises, installation of the unit at the designated location, and removal of the packaging

materialfromtheworkarea.TheservicedoesnotincludethecongurationofthePCwitha

userprole,networkconguration,orsoftwareinstallation.

HP Install and User Settings Service

The HP Install and User Settings Service provides all the services included in the HP Installation

Service plus customer security settings, connecting and authenticating the PC to the network,

and asset tracking and reporting. The service does not include additional installation of

software, data transfer from the old PC to the new PC, or data backup.

Data sheet | HP Deployment Services: Installation Services

HP Install, Settings, and Migration Service

The HP Install, Settings, and Migration Service provides all the services included in the HP Install

and User Settings Service plus data migration from the old PC to the new PC. The service does

not include data backup, which remains the sole responsibility of the Customer.

HP Installation

Service

HP Install & User

Settings Service

HP Install, Settings

& Migration

Service

Customer contact X X X

Desk-side delivery X X X

Unpacking X X X

Setup X X X

Power-on/boot-up X X X

Security settings X X

Network connection and authentication X X

Asset tracking and reporting X X

Data migration X

HP On-site Image Installation Service

ThisserviceprovidestheCustomerwiththeexibilitytohaveitscustomdiskimages,including

software, loaded at its own premises before or at the time of installation. The HP service agent

will load the Customer-provided image at the Customer site under mutually agreed-upon

control procedures. The service does not include any kind of data migration and backup, user-

settingconguration,orhardwareinstallation.

This service is available only if the Customer has an automated system and a process to load

images and software. If such a system and process exist, then HP will activate or initiate

the download process on behalf of the Customer, and monitor the download process to its

completion.Thisisanattendedservice;therefore,theHPservicerepresentativewillwaituntil

the installation is completed.

This service is available through our HP GetMore Services to accommodate the Customer’s

unique image size, product types, media types, and data interfaces.

Customer responsibilities

Site and product access

TheCustomermustensureaccesstothebuilding,oor,andindividualcubicles,oces,

labs, and rooms where the service will be delivered on the date and time that the delivery is

scheduled. Further, the Customer will provide working space and facilities within a reasonable

distance of the products, as well as access to and use of information, Customer resources, and

facilities, as is reasonably determined necessary by HP, to provide the deployment service for

the products and to allow the HP service agent to help with the installation of the new units.

Customerresourcesincludesiterepresentativeandcontacttoidentifythecubicles,oces,labs,

and rooms where the installations are to take place.

Cleared space

The desk or tabletop location where the new PC will be installed must be unencumbered and

clear of any old, existing equipment. As necessary, the Customer will clear the space where the

Data sheet | HP Deployment Services: Installation Services

new PC is to be installed or order HP Decommission Services if the Customer requires HP

toclearthespace.Whiletheoldequipment(PC,dockingstation,monitor,keyboard,and

mouse)mustbeclearedfromthedesktoportabletopwherethenewequipmentistobeset

upandinstalled,itmustbeleftinthecubicle,oce,lab,orroomiftheCustomerorders

HP Install, Settings, and Migration Service, HP On-site Image Installation Service, or HP

Decommission Services.

Appointment booking

Hardware and service orders will be placed per Customer site. It is the buyer’s responsibility

to provide the Customer site contact name, email, and phone number as part of the hardware

service order process. HP’s authorized service provider will schedule the appointment with the

provided site contact and clarify the required service details. The Customer contact will either

possessnativelanguage(sitespecic)skills(writtenandspoken)orbeabletospeak,read,and

write English.

Project management

Overall project management will be provided by the Customer or ordered as a separate

managed service from HP or a third party. HP or its authorized service provider will schedule an

appointment with one person per site. It will be the responsibility of the Customer to contact or

inform its end users. The Customer-designated project manager will ensure that end users or

other designated representatives are available and present for any services involving custom

settings and data migration.

It is the Customer’s responsibility to provide a detailed installation/deinstallation plan

(building,oor,pillar,desk,user,newdevicemodel,etc.)totheHPauthorizedserviceprovider

toenabledesk-sidedelivery.AdditionalparameterssuchasBIOSpassword,computername,

domain name, administrator name, administrator password, user account/name, and user

password are required for security settings, network connections, and authentication and

imaging services.

If the Customer’s project management or deployment coordination is performed in non-English

speakingcountries,theCustomer’scontactwilleitherpossessnativelanguage(sitespecic)

skills(writtenandspoken)orbeabletospeak,read,andwriteEnglish.

Accessory compatibility

If the Customer is requesting that existing legacy accessories, such as a monitor, docking

station,keyboard,andmouse,beconnectedtoanewlyorderedPC(desktop,laptop,thin

client,orworkstation),thentheCustomerisresponsibleforandmustensurethattheexisting

accessories are compatible with the new PC. The Installation Service does not include any

logicalcongurationoftheperipheralattheoperatingsystemlevel,includingmonitoror

mouse settings.

Network readiness

If the Customer selects either the HP Install and User Settings Service or the HP Install, Settings,

and Migration Service, then the Customer must ensure that the LAN and WAN networks

in its premises are ready and operational prior to staring the installation services. The HP

network connection service in the Install and User Settings Service and the Install, Settings,

andMigrationServicedoesnotimplythatthisserviceextendstosettinguporconguring

thenetwork.IfanHPprovidedserviceisrequiredtosetupandcongurethenetwork,thena

separateStatementofWork(SOW)isrequiredfortheseservices.

Further, if remote connectivity is required to perform the installation, then it is the

Customer’s responsibility to establish such connection capability prior to the commencement

of installation services.

Cabling preparations

The Customer will ensure that the power and network cabling at the designated desk is

complete before the start of installation services.

Data sheet | HP Deployment Services: Installation Services

Product collection point

The Customer will ensure that all products to be installed are in a centralized collection point

and that the distances between the centralized collection point and the designated cubicles,

oces,labs,androomswheretheinstallationsaretotakeplaceareatanacceptabledistance.

TheCustomer’scentralizedcollectionpointmustbeinthesamebuildingasthecubicle,oce,

lab, or room where the products will be delivered.

Thecentralizedcollectionpointcanbethebuildinglobbyorloadingdock(doorordock)where

the products were delivered by the logistics carrier. If the Customer wants the centralized

collection point to be someplace else and wants HP to place the products in a centralized

collectionlocationotherthanthelobbyorloadingdock(doorordock),thentheCustomer

must order the Value-added Logistics Service for Inside Delivery, which is a separate

standalone service.

Site access

Accesstothecollectionpointneedstobeclearofobstacles(e.g.,restrictedaccess,locked

doors,etc.).ItistheCustomer’sresponsibilitytoprovidespecialequipmentsuchasforkliftsand

stair walkers, as well as their respective operators. If elevators are present, the Customer will

helpwithelevatoraccessforthemovementofunitsacrossdierentoors.

The Customer must inform HP or its authorized service provider about required security

clearance or passports to access military or public areas, laboratories, and so on.

Licenses

The Customer must provide licensed software with valid keys, where applicable, for HP to

perform the installations. It is not HP’s responsibility to verify licensing or the validity of

software provided by the Customer for any installations.

Further, if the Customer selects the HP Install and User Settings Service or the HP Install,

Settings, and Migration Service packages, the Customer’s security and licensing policies

mustallowthird-partyagents(inthiscase,HPand/oritspartners)tohaveaccesstothe

passwords, devices, software, and networks necessary to complete the selected service and

associated tasks.

Bootable image

The PCs to be installed will either have a bootable image already installed on them, or the

Customer must have ordered the On-site Image Installation Service.

OS image

If the Customer ordered the On-site Image Installation Service, the Customer must provide the

service agent with the OS and/or software image and the necessary keys for imaging.

General responsibilities

Data backup

ItistheCustomer’sresponsibilitytobackupallCustomerles,data,orprogramspriorto

the commencement of any installation services and to be able to reconstruct lost or altered

Customerles,data,orprograms.TheCustomermustmaintainaseparatebackupsystemor

procedure.

Hazardous environment

The Customer must notify HP if it’s discovered that the working area allocated to HP poses

a potential health or safety hazard to HP or service agent employees. HP may postpone

Deployment Services until the Customer remedies such hazards.

Authorized representative

The Customer must have a representative present when HP service engineers are providing

Deployment Services at the Customer’s site.

TheCustomer’srepresentativewilleitherpossessnativelanguage(sitespecic)skills(written

andspoken)orbeabletospeak,read,andwriteEnglish.

Specic requirements

TheCustomermustfullltheaboveresponsibilitiesforthespecicservicesacquired.

HP Services are governed by the applicable HP terms and conditions of service provided or indicated to the Customer at the time of purchase. The

Customermayhaveadditionalstatutoryrightsaccordingtoapplicablelocallaws,andsuchrightsarenotinanywayaectedbytheHPtermsand

conditions of service or the HP Limited Warranty provided with an HP product.

warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein

should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.

Microsoft and Windows are U.S. registered trademarks of Microsoft Corporation.

4AA5-0172ENW, November 2013

General provisions

Operational hours

HP Installation Services are performed during local standard HP business hours on normal

business days excluding local HP public holidays.

Subcontracting

HPmay(a)subcontracttheperformanceofanyofitsobligations(inwholeorinpart)toa

thirdparty,includingHPauthorizedserviceproviders,or(b)assignortransferthisService

Agreement to another HP entity at any time subject to written notice.

Delivery location

Installations occur at ship-to locations only.

Supported hardware

HP desktops, notebooks, thin clients, workstations, retail point-of-sale devices, and tablets are

supported with this service.

Geographic coverage

These services may not be available in every location. Please contact your local HP sales

representativeforcountry-speciccoverageandlimitations.

Ordering information

InstallationservicesmaybeorderedonlyifanewPC(desktop,laptop,thinclient,orwork

station)ispurchased.InstallationservicesarelimitedtoaPC,monitor,dockingstation,

keyboard, and mouse. The service only needs to be ordered for the PC and includes the

connection of these accessories. The service is generally limited to PCs and the accessories

orderedwithservices;however,HPwillconnecttheaforementionedexistingaccessoriestoa

newly ordered PC pursuant to the Customer responsibilities noted in this document.

HP Installation Services will be limited to a maximum of 1,000 units per order and are subject to

the following installation capacities:

•Site orders with fewer than 10 units must have all units installed at the same time.

•Site orders with more than 10 units require that a minimum of 10 units be installed per day.

•Overall service is intended to be complete four weeks after delivery of the hardware. Orders

formorethan1,000unitscanbefullledthroughHPGetMoreServices.

Only one of the three Installation Services packages can be ordered for each hardware product.

The HP On-site Image Installation Service can only be purchased with the HP Installation

Service, HP Install and User Settings Service, or HP Install, Settings, and Migration Service.

Learn more at

hp.com/go/deployment

Data sheet | HP Deployment Services: Installation Services

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