AMAZON BUSINESS CONFIDENTIAL
Amazon Business FAQ Library
The following document provides answers to commonly asked Amazon Business questions.
Getting Started
Accessing Amazon Business
How do I access my Amazon Business account?
Your Amazon Business account Administrator must invite you to join the organization’s central account. Once invited,
you will receive a welcome email to join (see below). Register by clicking the link (or copy and paste) at the “Activate
your account” text. Note, if you are signed into any other Amazon account on your default web browser, you will need
to sign out before clicking the link. The first time you access Amazon Business you will be prompted to set up your
account via one of the three scenarios in the next section.
What if I haven’t received an invitation?
Be sure to check your spam or deleted email folders. The registration email is sent directly from Amazon.com
(business@amazon.com). If you still cannot locate the email, contact Mac (MAC.STILES@sc.edu
) to have it resent.
How do I complete registration as part of the UofSC Amazon Business account?
Upon accessing Amazon Business for the first time, you will follow one of three scenarios as described below. Please
read the explanations carefully to understand which applies to you. Note, the scenarios pertain ONLY to your @sc.edu
email address. If you have a separate, Amazon.com personal account tied to a personal (gmail, yahoo, etc.) email
address, it will not be affected.
AMAZON BUSINESS CONFIDENTIAL
Scenario 1
I have never used my @sc.edu email address on Amazon.com
The first time you access Amazon Business, you will be prompted to set up an Amazon Business account. Use
your @sc.edu email address and enter a password. (Please note: your password does not need to be the same
as other internal systems).
Scenario 2
I already use my @sc.edu email address to make BUSINESS purchases on Amazon.com
If your @sc.edu email address is already associated with an Amazon.com account, you will have the option to
convert your existing account and transfer any purchase history and pending orders to the central business
account.
Scenario 3
I already use my @sc.edu email address to make PERSONAL purchases on Amazon.com
If your @sc.edu email address is already associated with an Amazon.com account, you will have the option to
create a separate account for personal orders. You will be prompted to select “Create a separate business
account” and will need to choose a new, personal email address (e.g. gmail.com or hotmail.com) that is NOT tied
to another Amazon account.
What if I previously used my @sc.edu email address to register for a verified Amazon Business account?
All previous, stand-alone, Amazon Business accounts will be consolidated under the new, centralized account. If you
previously used your @sc.edu email address to register for an Amazon Business account, you will need to deregister that
account. For individual payment method accounts, your information (order history, payment methods, billing and
shipping addresses) will follow you to the new Business account, assuming you follow Scenario 2 above.
How do I deregister my account?
1. Log into your Business Account
2. Download an order history report for the past 6-12 months via Business Analytics from your drop-down
menu
3. Click the following link to deregister your existing account:
https://amazon.com/gp/b2b/manage/deregister
NOTE: The terminology on this screen can be confusing. Rest assured your order history will not be lost, your
account will be converted back to an Amazon.com consumer account, allowing you to join the new, central
Amazon Business account.
Once you are done, please email your account admin at MAC.STI[email protected]
to request an invitation to the central
business account. Then, you will follow the steps in Scenario 2 (see above).
I tried to deregister my account but it says “I don’t have permissions to close this account.” How should I proceed?
The reason you do not have permissions to close your account is because you are not the administrator of the account
you are tied to. Please reach out to the administrator on the existing account and have them remove you. If you are
unsure of who your account administrator is, please contact Customer Service at 888.281.3847.
AMAZON BUSINESS CONFIDENTIAL
When I access Amazon Business for the first time, I am prompted to log in with a password. I do not know my login
information.
You are asked to enter a password because you have an existing Amazon account with your @sc.edu email address. If
you cannot remember the password, please select the “forgot password” button to reset. If you are still having trouble
resetting the password, please call Amazon Business Customer Service at 888.281.3847 and ask them to reset it for you.
Once your password has been reset, you will either want to follow Scenario 3 to separate your order history or Scenario
2 to convert your existing account into a Business account.
What should I do if I purchased an individual Prime Membership with my purchasing card?
Our Amazon Business account has Business Prime Shipping that covers all users so your individual Prime Membership is
no longer necessary. Your previous individual membership will be cancelled upon merging into our new central account
and a prorated refund will be credited back to your original form of payment. (Scenario 2)
What do I do if I bought a Prime Membership with personal funds on my Amazon account?
If you were using your business email for your personal Amazon account and purchased a Prime Membership with
personal funds, you will have the option during registration to split off your personal order history and Prime
Membership to a personal account. Follow Scenario 3 above.
What should I do if I purchased an individual Prime Membership with my personal card and wish to keep my accounts
and purchasing history separate?
If you previously used your business email on a personal Amzon.com account and purchasing Amazon Prime, please
follow the instructions in Scenario 3 above to separate your accounts. You will need to designate a new personal email
for your personal account, your personal history and Prime membership will remain intact and you will be able to join
the central Business account with your business email.
Can I use the new Amazon Business account for PERSONAL use?
No. The central Amazon Business Account must be used for business purchases only, in accordance with our purchasing
policies. The purchasing team will have access to all purchasing history made through the Amazon Business account.
I forgot my password for my Business account and am unable to reset the password.
Please contact Amazon Business Customer Service by clicking Contact Us
(preferred method) or at 888.281.3847.
I already have an Amazon Web Services (AWS) account with my work email, so I can’t use the same email again for
Amazon Business.
Please contact Amazon Business Customer Service by clicking Contact Us
(preferred method) or at 888.281.3847 and
they will help troubleshoot this issue for you.
How do I contact Amazon Business Customer Service?
Amazon Business Customer Service can be reached by clicking Contact Us
(preferred method) from within your account
or at 888.281.3847.
Payment Method
What form of payment should I use to make Amazon Business purchases?
Enter your purchasing card information. This can be entered ahead of time in ‘Your Account’ or during the checkout
process. Payment instruments are visible to your account administrator and can be audited.
AMAZON BUSINESS CONFIDENTIAL
Buying Policies
Approvals
Why does my order need to be approved?
Your administrators have set up workflow approvals for certain orders based on a dollar amount and/or buying policies.
If your order exceeds the established threshold or contains a restricted item, it will require an approval.
Note: Items such as digital products and gift cards do not go through approvals.
How do I know if my order has been approved?
You will receive an email notification immediately after you place your order and again once your order has been
approved. Please note, your order will not be fulfilled and shipped until it is approved.
Orders
How will I know when I will receive an order?
The person who placed the order will receive a confirmation email that will state the order's estimated delivery date and
shipping speed.
How do I see the orders I placed after joining the Amazon Business Account?
From within your account, navigate to Your Orders. The default view will display all orders “Paid For By You”. If your
organization is utilizing a central payment method (i.e. not your individual purchasing card), select “View All Orders”
from the drop-down menu.
How do I track my Amazon Business delivery?
You can view real-time delivery details for all pending orders, including estimated delivery date and carrier information.
From within your account, navigate to Your Orders > Track Package.
Can I save products I purchase frequently?
Yes, create Lists! To begin, hover over Lists in upper right corner of your screen and select Create a List
1. Select This list is for: you from the dropdown menu
2. Select list type: Shopping List or Reorder List
3. Name the list
4. Privacy: Private
6. Create List
Delivery
What address should I be using?
You are responsible for adding your site address the first time you check out, or you can add it to your account settings
prior to the first time you check out. Go to Your Account > Your Addresses > Add Address > Enter in Site name in “Full
Name” section. When you check out, you will be able to add a user name, or department name, so that it is clearly
labeled on the shipping label.
My order will not process, what should I do?
AMAZON BUSINESS CONFIDENTIAL
If your order will not go through please validate that your purchasing card is not expired and your billing address is
correct. Check with your account administrator regarding any purchasing card transaction limits.
Returns
How can I return or cancel an item?
To return an item, access your Amazon Business account. Navigate to “Your Orders” to find the item(s) you want to
return. From Your Orders:
1. Select Return or Replace items
2. Choose a reason for return
3. Print label and authorization
4. Prepare package and return label
Items shipped and sold by Amazon.com can be returned within 30 days of receipt of shipment. Return policies, and
timeframes, can vary if purchase was made from a 3
rd
party seller.
Business Prime
What items are eligible for Business Prime Shipping?
Millions of products are eligible for Business Prime Shipping and are designated with the Prime logo. You’ll be charged
applicable shipping fees for items not eligible for Business Prime Shipping (Learn more
).
Are there other benefits besides Free Two-Day Shipping with Business Prime?
Besides Free Two-Day Shipping on millions of eligible items, Business Prime Shipping provides all employees on your
business account access to Prime Early Access and Prime Day deals. Business Prime Shipping currently does not include
consumer programs such as Prime Pantry, Fresh, Music, or Video.
Can I use Business Prime Shipping benefits on my personal Amazon.com account, too?
No. Business Prime Shipping benefits can only be used with your business account. You are welcome to purchase an
individual Prime membership for your separate personal Amazon.com account.
Customer Service and Feedback
How do I contact Amazon Business Customer Service?
Amazon Business Customer Service can be reached by clicking Contact Us
(preferred method) from within your Amazon
Business account. Or, by phone at 888.281.3847 (you will be required to provide additional information to validate your
account by phone). Please use this team for anything relating to an order, transaction, shipment, and general Amazon
related inquiries as well.
