Replacing Important Documents

October 2016

After a disaster, replacing lost or stolen important documents may be a challenge for individuals and/or

their families. The following is a list of contact information for lost or stolen document replacement.

Please email HawaiiEMA@hawaii.gov for corrections or suggestions to add other documents.

All of the organizations listed below offer online resources. If personal computers aren’t available,

public libraries and other agencies may have computers available to the public.

Note: There will be associated costs for the reissuing of some of the documents listed below.

Document

Contact for replacement

ATM / Debit Cards

Contact your financial institution

or get contact information from the Federal Deposit Insurance

Corporation (FDIC) by calling 877-275-3342 or www.fdic.gov

Bank Checks

Contact your financial institution

or get contact information from the Federal Deposit Insurance

Corporation (FDIC) by calling 877-275-3342 or www.fdic.gov

Birth and Death

Certificates

State of Hawaii, Department of Public Health

808-586-4533 or http://health.hawaii.gov/vitalrecords/

Credit Cards

Contact the issuing

institution

If you don't remember all the

credit cards you had, obtain

a credit report from any of

the three major credit

bureaus.

American Express

800-992-3404 or www.home.americanexpress.com

Discover

800-347-2683 or www.discover.com/credit-cards/help-center/

Master Card

800-622-7747 or www.mastercard.com/cgi-bin/emergserv.cgi

Visa

800-847-2911 or www.usa.visa.com

Credit Reports

Equifax, Experian or TransUnion

877-322-8228 or www.annualcreditreport.com

Divorce Certificates

A divorce certificate shows that a divorce occurred but does not state

all of the same information as a divorce decree.

For records since July 1951-December 2002:

State of Hawaii, Department of Public Health

808-586-4533 or http://health.hawaii.gov/vitalrecords/

From January 2003: divorce records are available only through the

county circuit court.

http://www.courts.state.hi.us/courts/circuit/circuit_courts

October 2016

Document

Contact for a replacement

Divorce Decrees

An official document from the court that grants the termination of a

marriage. It includes specific details of the divorce.

Go to http://www.courts.state.hi.us/courts/family/family_courts for a

listing of Family Courts in Hawaii; contact the court that granted the

divorce.

EBT Cards

State of Hawaii, Department of Human Services

643-1643 or

http://humanservices.hawaii.gov/bessd/snap/

Federal Employee ID

Cards (Smart Cards)

The Federal agency that issued the Smart Card will replace it.

Fraud Alerts (or a Credit

Freeze)

Fraud Alerts

877-438-4338: the identity theft helpline or

Contact the Federal Trade Commission (FTC) at www.ftc.gov

Hawaii Driver’s Licenses

Go to your county website

County of Hawaii

(808) 961-2222 or

http://www.hawaiicounty.gov/finance-dl-general-info

County of Maui

(808) 270-7363 or

http://www.co.maui.hi.us/1328/Motor-Vehicle-Licensing

City & County of Honolulu

(808) 532-7730 or

http://www.honolulu.gov/csd/vehicle/

County of Kauai

(808) 241-4242 or

http://www.kauai.gov/DriversLicense

Hawaii State ID Cards

Issued by each county’s

Department of Motor

Vehicles

County of Hawaii

(808) 961-2222 or

http://www.hawaiicounty.gov/finance-state-id-gen-info

County of Maui

(808) 270-7363 or

http://www.co.maui.hi.us/1908/State-of-Hawaii-Identification-Cards

City & County of Honolulu

(808) 532-7730 or

http://www.honolulu.gov/csd/stateid.html

County of Kauai

(808) 241-4242 or

http://www.kauai.gov/DriversLicense

October 2016

Document

Contact for a replacement

Immunization Records

State of Hawaii, Department of Public Health

808-586-4665 or

http://health.hawaii.gov/docd/hawaii-immunization-registry/

Marriage/Civil Union

Certificates

State of Hawaii, Department of Public Health

808-586-4533 or http://health.hawaii.gov/vitalrecords/

Medicaid Cards

State of Hawaii, Department of Human Services, Med-Quest

http://humanservices.hawaii.gov/ and click on “MEDQUEST (MQD)” in

the right column.

Medicare Cards

Social Security Administration

800 772-1213 or www.socialsecurity.gov/medicarecard/

Permanent Resident

“Green” Cards

U.S. Citizenship and Immigration Services

Go to www.uscis.gov and complete the Form I-90, application to

replace a permanent resident card, and file it online or by mail.

Call 800-375-5283 to check the status of your application.

Safe Deposit Keys

Contact your financial institution

Social Security Cards

Social Security

800-772-1213 or www.ssa.gov

Tax Returns

Internal Revenue Service

800-829-1040 or download the Request for Copy of Tax Return at

www.irs.gov/pub/irs-pdf/f4506.pdf

U.S. Military ID Cards

For Common Access Cards (CAC)

http://www.cac.mil/common-access-card/managing-your-cac/

For dependent or retiree service member cards

http://www.cac.mil/uniformed-services-id-card/managing-your-id-card/

U.S. Passports

U.S. Department of State

Passport Services, Consular Lost/Stolen Passport Section

202-955-0430 or 877-487-2778 or

www.travel.state.gov/content/passports/english/passports/lost-

stolen.html

U.S. Military Records

National Archives and Records Administration

866-272-6272 or www.archives.gov/contact/

U.S. Savings Bonds

U.S. Department of Treasury

800-722-2678 or www.treasurydirect.gov