The University of Alabama System Office
Standard Insurance Company | 1100 SW Sixth Avenue | Portland OR 97204
643197
SI 15167 1 of 3 (3/20)
Frequently Asked Questions
About Filing A Short Term Disability Claim
The following questions and answers will help you file a Short Term Disability (STD) claim with Standard Insurance
Company (The Standard). The steps outlined below will enable you to access our efficient claims services quickly
and easily.
When Should I Report A Claim?
Report a claim as soon as you believe you will be absent from work beyond your elected benefit waiting period
(14 or 29 calendar days). If you are uncertain about how long you will be absent or whether you should file a claim
or not, we suggest that you proceed with filing a claim right away. This offers you some peace of mind and allows
for The Standard to begin its review and issue a timely payment if appropriate. You may report a claim up to four
weeks in advance of a planned disability absence, such as childbirth or scheduled surgery.
How Do I File A Claim?
T
o file a claim online, go to www.standard.com
and click on “File a Claim” to begin the claim process. Instructions
will be provided through the entire claim submission process.
T
o file a paper claim, contact your benefits administrator or go to www.standard.com
and click on “Find a Form”,
to download, complete and print a Short Term Disability claim packet.
A
typical application for disability benefits contains the following documents:
• Employee’s Statement
1
• Employer’s Statement
• Attending Physician’s Statement (APS)
• Authorization to Obtain and Release Information
When I Report My Claim, What Information Will I Need To Provide?
You will be asked to provide the following information — in addition to other questions about your absence:
• Employer name: The University of Alabama System Office
• Group Policy number: 643197
• Name and Social Security number
• Last day you were at work
• Nature of claim/medical information
• Physician’s contact information (name, address, phone and fax number)
Filing An STD Claim
Frequently Asked Questions
The University of Alabama System Office Standard Insurance Company
Standard Insurance Company | 1100 SW Sixth Avenue | Portland OR 97204
643197
SI 15167 2 of 3 (3/20)
Where Do I Send The Completed Forms?
Completed forms may be mailed to:
Standard Insurance Company
P.O. Box 2800
Portland, OR 97208
Or if you prefer, you may fax completed forms to our office at 800.378.6053.
How Long Does It Normally Take To Make A Claim Decision?
Once The Standard receives the required paperwork, which includes the Employee’s Statement, Employer’s
Statement, Attending Physician’s Statement and Authorization to Obtain and Release Information, it will take
approximately one week to make a claim decision. If we have not made a decision within one week, you will be
notified with additional details.
How Will I Be Notified When There Is A Decision On My Claim?
Detailed claim communications will be sent to you by mail. You will also have the option to sign up to receive text
message alerts. Signing up for text message alerts is optional and you can opt out at any time. If you choose to
sign up for text message alerts, you will receive one-way text message alerts when The Standard receives key
documents and when there are certain changes to your claim status. Text message alerts are in addition to the
detailed claim communications we send by mail.
How Do I Sign Up To Receive Text Messages?
You’ll receive a flyer when you submit your claim, offering you two options to sign up for text message alerts:
1) When you call The Standard to inquire about the status of your claim, our representative will ask you if you’d
like to participate and can give you directions on how to enroll; or
2) Text STATUS to 53284 and you will be enrolled.
Frequency and number of messages will vary based on the claim. Message and data rates may apply. Please
visit www.standard.com/SMS
for our terms and conditions and to review our Privacy Notice. Text STOP to 53284
at any time to unsubscribe and stop receiving text message alerts.
If My Claim For Benefits Is Approved, How Long Will It Take To Receive My First Check?
After the Benefit Waiting Period is served, STD benefit payments are paid in arrears on a weekly basis. In most
cases, checks are mailed on Wednesday of each week. STD benefit payments that are payable for retroactive
claims will be mailed following claim approval. STD checks will be mailed directly to your residence.
Am I Able To Use My Sick Leave And Receive STD Benefits?
No. STD benefits are not payable while you are receiving sick leave. You may take sick leave during your benefit
waiting period. However, if you are receiving sick leave once STD would become payable, your STD claim will not
start until the day after sick leave ends. If your STD claim begins and you later receive sick leave, no STD would
be payable for those days. You are responsible for notifying The Standard immediately if you continue to receive
sick leave for any unaccounted period.
Who Should I Call With Questions About My Claim?
If you have already filed a claim, please call The Standard’s Disability Benefits toll-free number, 800.368.2859.
For general information, please contact The Standard at 833.229.4171.
Filing An STD Claim
Frequently Asked Questions
The University of Alabama System Office Standard Insurance Company
Standard Insurance Company | 1100 SW Sixth Avenue | Portland OR 97204
643197
SI 15167 3 of 3 (3/20)
Who Is Responsible For Notifying The University of Alabama System Office
Of My Absence?
It is your responsibility to follow the normal System Office absence reporting procedures by notifying your
manager or supervisor of your absence.
1
If you file online, your submission serves as the Employee’s Statement and we will instruct you on which other documents need to be completed.
