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effectively has been a major contributor to its record of achieving its mission on a large scale
with a notably smaller base of government staff.
Legislative Reform:
• To the extent administrative reforms are insufficient to address procurement challenges at
FHA and GNMA, Congress should propose new statutory acquisition authorities for
HUD, particularly to address instances where material underperformance of contracting
vendors results in substantial quality deficiencies and costs.
D. Modernize FHA Technology
FHA has operated for decades on antiquated technology platforms that inhibit its ability to
appropriately manage risk. FHA’s over-reliance on outdated IT platforms ultimately increases
the cost of mortgage credit by increasing business operating costs of originators and loan
servicers. Currently, FHA’s platform is built on a more than 40-year-old mainframe system that
runs an obsolete programming language. The risk that this presents to FHA and, by extension, to
the American taxpayer, is significant. Not only is FHA’s current IT system outdated—it is
unreliable. In FY2018 alone, there were 174 outages of Single Family’s core systems.
To support the broad goal of greater standardization between FHA and industry business
practices and processes, FHA has developed a detailed technology roadmap that will guide the
development of a single platform and baseline architecture. The new IT system will cover all
aspects of the mortgage process, from loan origination, through endorsement, servicing, claims,
and, as required, disposition.
The investment in the new single platform structure will allow FHA to better adapt to changing
industry, regulatory, and statutory requirements. The modernized systems will be data-driven,
and ultimately allow FHA to fully digitize the mortgage process, opening doors to significantly
more intensified risk analysis and management. The completion of this effort will permit FHA to
increase compliance and reduce costly operational burdens, such as heavily paper-based
processes currently in place. Importantly, it will also protect taxpayers from losses that result
from fraud, in addition to reducing costs associated with maintaining and operating inefficient
legacy systems and business processes.
By grounding the development of the new architecture in reducing operational risk, FHA can
focus on delivering much-needed clarity and efficiency in its programs. This approach also lays
the foundation for the incremental phase-out of FHA’s legacy mainframe systems. By
modernizing now, FHA has an opportunity to move generations ahead to a state-of-the-art
system that leverages industry advancements including fast-feedback mortgage applications,
upfront certainty, appraisal scoring, revised Mortgage Industry Standards Maintenance
Organization (MISMO) data standards, integration of independent verification services, an
application programming interface (API) driven ecosystem, and active loss mitigation guidance.
Administrative Reforms:
• FHA should explore agreements to share technology with GNMA and other government-
supported mortgage programs when feasible.