LONG TERM CARE FACILITY COMPLAINT PROCEDURE

LONG TERM CARE FACILITY

COMPLAINT PROCEDURE

1. Any person with personal knowledge or substantial specific information who believes State

or Federal regulations have been violated may file a complaint.

2. A complaint may be made in writing, by telephone, e-mail or in person.

3. The name of the complainant will remain confidential unless otherwise indicated by the

complainant.

4. If a regulatory concern is alleged to have been violated, the department will schedule a

nannounced investigation, and will make written findings available.

5. A written report will be provided to the complainant and the facility after the findings are

made. The investigative report may be sent to one other person at the request of the

complainant.

6. The investigative report will include the following:

a. Nature of the allegation(s)

b. Written findings

c. Deficiencies, if any, related to the complaint investigation

d. Other relevant information

7. Information in #5 above will be available to the public.

omplaint contact information: Long Term Care

Complaint and Incident Division

Mailing address: Oklahoma State Department of Health

Protective Health Services

123 Robert S Kerr Ave., Suite 1702

Oklahoma City, OK 73102-6406

E-mail address: LTCComplaints@health.ok.gov

Telephone: 1-800-747-8419

Authorized by: Keith Reed

Commissioner of Health

Any person who willfully or recklessly makes a false request for an investigation without a reasonable basis in fact for such a request shall be

liable in a civil suit for any actual damages suffered by a facility and for any punitive damages set by the court or jury. (63 O.S. 1-1940)

Revised 05/23/2022