Epson Connect Guide

NPD4706-00 EN

Contents

Epson Connect and Other Mobile

Solutions

What Is Epson Connect?..................... 3

User Page.............................. 4

Email Print............................. 5

Scan to Cloud........................... 6

Epson iPrint (3.x)........................ 7

Epson Remote Driver (Windows only)......... 9

Other Company Network Solutions............ 10

Google Cloud Print...................... 10

AirPrint.............................. 12

Setting up the Services

Setting Up from Your Computer.............. 13

Setup workflow......................... 13

Setting up with the printer software disc....... 13

Setting up without using the printer software

disc (Windows only)..................... 16

Registering an additional printer............ 17

Setting up using Web Config............... 17

Setting Up from Your Smartphone or Tablet..... 18

Setup workflow......................... 18

Setting up using Web Config............... 19

Setting Up Google Cloud Print............... 21

Creating a Google account................. 21

Registering a printer..................... 22

Using the Services

Epson Connect Services..................... 23

User Page............................. 23

Email Print............................ 23

Scan to Cloud.......................... 26

Epson iPrint (3.x) ....................... 27

Epson Remote Driver (Windows only)........ 31

Settings for email notifications.............. 32

Other Company Network Services............. 33

Google Cloud Print...................... 33

AirPrint.............................. 35

Suspending Services....................... 36

From the User Page...................... 36

From a printer......................... 36

Deleting Your Epson Connect Account. . . . . . . . . 37

Deleting your registered printers............ 38

Deleting your Epson Connect account........ 39

Notes on Transferring or Disposing of the

Printer............................... 40

Troubleshooting

Restrictions.............................. 41

Epson Connect........................... 41

Email Print............................ 41

Scan to Cloud.......................... 43

Epson iPrint (3.x)....................... 43

Remote Print.......................... 44

Other Company Network Services............. 44

Google Cloud Print...................... 44

AirPrint.............................. 45

Appendix

System Requirements...................... 46

Operating system....................... 46

Network Environment................... 46

Copyrights.............................. 46

Epson Connect Guide

Contents

Epson Connect and Other Mobile Solutions

What Is Epson Connect?

Epson Connect provides mobile services that allow you to print and scan from anywhere.

You can print photos and documents using your smart phone, tablet, or mobile computer from your home, your

office, or anywhere in the world. If you send scanned data to an Epson Connect compatible printer, you can use the

printer as a color fax. You can also use your Epson printer to scan a file and upload it to a specific destination, such as an

online storage or “Cloud” account.

Access the Epson Connect portal website from the following URL: https://www.epsonconnect.com/

The following services are available.

❏ Email Print (Print your photos and documents from anywhere by simply sending an email.)

❏ Scan to Cloud (Scan your documents and photos to a “Cloud”.)

❏ Epson iPrint (A wireless printing app for iOS or Android smartphones and tablets.)

❏ Epson Remote Driver (For remote printing over the Internet.)

Note:

Available services may differ depending on the model being used. Information on services may also be updated. For more

details on available services or for the latest information, see your regional Epson website.

You also need to make settings on the User Page to use the Epson Connect services. The following section provides a

summary of each service.

Epson Connect Guide

Epson Connect and Other Mobile Solutions

User Page

On the User Page, you can manage your account and printer information, and configure print settings or email

notifications. Access the User Page from your smartphone, tablet, or computer connected to the Internet.

Access the Epson Connect User Page Sign-In page from the following URL: https://www.epsonconnect.com/user/

After registering your printer and account to Epson Connect, you can do the following from the User Page:

❏ Displaying the registered printer(s) list for the Epson Connect service

❏ Displaying and cancelling print jobs for Email Print and the Remote Print service

❏ Creating and editing the Approved Senders List for the Email Print service

❏ Editing information for the user account and registered printer for the Epson Connect service

❏ Suspending and resuming Email Print

❏ Settings for email notifications

❏ Enabling Remote Print and setting an Access Key for the Remote Print service

❏ Creating and editing the Destination List for the Scan to Cloud service

Note:

❏ If you want to use Remote Print services (Epson iPrint or Epson Remote Driver), you have to check that Remote Print is

enabled on the User Page.

❏ If you want to use the Scan to Cloud service, you have to create a Destination List.

& See “3. Creating a Destination List for the Scan to Cloud service” on page 16.

Epson Connect Guide

Epson Connect and Other Mobile Solutions

Email Print

When you register your Epson Connect compatible printer and your account to the Epson

Connect service, an email address is assigned to your printer. Now you can print to anyone

with an Epson printer, anywhere in the world, from your mobile device or computer. Print

your emails and attached Microsoft Office documents, PDFs, and photos whether you’re next

to the printer or on the other side of the world.

Compatible devices

Any device that can send an email such as computers, smartphones, tablets, and mobile phones.

& See “Operating system” on page 46.

Required connection environment

❏ Printers that are connected to the Internet by a wireless (Wi-Fi) or wired (Ethernet) network and that are

registered to the Epson Connect service.

❏ Devices that can connect to the Internet.

Compatible file types

Word (doc, docx), Excel (xls, xlsx), PowerPoint (ppt, pptx), PDF, JPEG, BMP, GIF, PNG, TIFF

Note:

You cannot print a text file (plain text) except from the body of an email or a compressed file.

Examples

❏ Printing documents or photos from mobile devices

Send photos that you took while traveling to your printer at home.

Epson Connect Guide

Epson Connect and Other Mobile Solutions

❏ Sending photos to families living far away

Send emails with attached photos to your family’s printer.

Scan to Cloud

You can send scanned files to destinations that you specified on the User Page. All you need to

do is scan your files with a Scan to Cloud compatible printer that is connected to the Internet.

By sending scanned files to an Epson Connect compatible printer’s email address, you can use

this service as a color fax service. You can also send scanned files to online services provided by

other companies such as Evernote, eFax, or Kindle (you may need to create an account and

pay a fee to use these services).

Required connection environment

❏ Printers must be connected to the Internet by a wireless (Wi-Fi) or wired (Ethernet) network and that are

registered to the Epson Connect service.

❏ Before you can utilize the Scan to Cloud feature of the Epson Connect, you must create a Destination List on the

User Page.

Compatible file types

Jpeg, PDF

Epson Connect Guide

Epson Connect and Other Mobile Solutions

Examples

❏ Using as a color fax service

You can use the Email Print and Scan to Cloud services to turn your Epson printer into a color fax service.

❏ Uploading handouts to your online storage

Scan and upload handouts as PDFs to the online storage services.

❏ Sending documents to the Kindle

Scan and send documents to the Email address for your Kindle Personal Document Service, to read the

documents on your Kindle.

Epson iPrint (3.x)

You can print your documents and photos on an Epson printer connected to a wireless

(Wi-Fi) network from your smartphone or tablet (iOS/Android). You can even scan and save

files on your device to send them as an email, or upload to an online storage service such as

Evernote, Google Docs, Dropbox, and Box.

If your printer supports Email Print, you can use the Internet to print remotely.

Compatible devices

Any device that run iOS or Android such as smartphones and tablets.

Epson Connect Guide

Epson Connect and Other Mobile Solutions

Required connection environment

Available functions and compatible file types vary depending on the network environment to which the printer is

connected.

The following outlines the relationship between the connection environment and available functions.

Network environment and available functions

Available functions may differ depending on the printer’s operating environment and the device being used.

For example, if your network is not connected to the Internet, you cannot print contents on the web, even though you

can print data saved on the device.

Item Device and Printer are Connected to the same Local Area

Network

External Operations over

the Internet

Cannot Connect to

Internet

Can Connect to Internet

Print data on the device Y* Y Y

Print data on an online storage serv-

ice

NYY

Print a Web page on the device N Y Y

Remote Scanning from the device Y Y N

Storage

destination

for scanned

data

Device Y Y -

Web storage

service

NY -

Attached to email Y Y -

* Depending on the file format, you may need an Internet connection.

Compatible file types

File compatibility between different networks and OS types.

For example, Android devices can only print PDF and JPEG data through a local network connection. Other data types

can be printed by using remote printing over the Internet.

Note:

The list of supported file types may have been updated. See your regional Epson website for the latest information.

Item Device and Printer are Connected to the same Local Area

Network

External Remote Printing

over the Internet

Print from iOS device Print from Android device

PDF (pdf) YYY

PowerPoint (ppt, pptx) Y N Y

Word (doc, docx) Y Y* Y

Excel (xls, xlsx) Y Y* Y

Epson Connect Guide

Epson Connect and Other Mobile Solutions

JPEG (jpg, jpeg) YYY

PNG (png) YYY

BMP (bmp) Y N Y

GIF (gif) Y N Y

TIFF (tif, tiff) Y N Y

* The Internet connection is required.

Examples

❏ Printing photos and documents saved on your mobile device

Print photos and documents saved on your device at any time without drivers or cables.

❏ Saving scanned files to your mobile device or an online storage service

Scan documents to your device or to an online storage service such as Evernote and Dropbox.

❏ Attaching scanned files to an email

Scan a printed image, attach it to an email, and then send it to someone.

❏ Printing handouts on a printer at your office from a remote location

By saving handouts to an online storage service, you can print from anywhere. You can make print settings such as

paper size, paper type, and print quality, as well as display a print preview.

Epson Remote Driver (Windows only)

You can use an Epson Connect compatible printer over the Internet from a remote office.

When printing documents or photos, you can print as if you were using the printer connected

to your computer.

Epson Connect Guide

Epson Connect and Other Mobile Solutions

Compatible devices

Windows computers

Required connection environment

❏ Printers that are connected to the Internet by a wireless (Wi-Fi) or wired (Ethernet) network and that are

registered to the Epson Connect service.

❏ Devices that can connect to the Internet.

Compatible file types

Applications with printing functions such as Word, Excel, and PowerPoint.

Examples

❏ Printing handouts in a video conference

Print additional handouts on a printer at a remote office over the Internet during a video conference. To print

using Remote Print, simply select the printer over the Internet.

Other Company Network Solutions

Epson printers support other mobile solutions. Available services may differ depending on the model being used. See

your regional Epson website to check which services are available for your printer.

Google Cloud Print

Google Cloud Print allows you to print on the go from your smartphone or tablet with Gmail

or Google Docs accounts and other supported apps. You can also print from Chromebooks

and the Google Chrome browser without drivers or cables, and share the printer with others.

For more details about Google Cloud Print, see the Google website.

Epson Connect Guide

Epson Connect and Other Mobile Solutions

Compatible devices

Any device that can connect to the Internet and sign in to the Google website using a Google account, such as

computers, smartphones, or tablets.

Required connection environment

❏ Printers that are connected to the Internet by a wireless (Wi-Fi) or wired (Ethernet) network and that are

registered to the Google Cloud Print service.

❏ Devices that can connect to the Internet.

Compatible file types

❏ Files that can be printed from Google Chrome

❏ Emails from Gmail

❏ Files that are supported by Google Docs

For more details about compatible file types, see the Google website.

Examples

❏ Printing files on Google websites

Print emails received in Gmail and data in Google Docs from anywhere. If Google Chrome is installed on your

computer, you can print displaying web pages, PDFs, images and so on by using Google Cloud Print.

Epson Connect Guide

Epson Connect and Other Mobile Solutions

AirPrint

AirPrint makes it simple to print your emails, photos, web pages, and documents straight

from your iPad, iPhone, or iPod touch. You do not need to download any software, install

any drivers, or connect any cables. With just a few taps, you can go from viewing something

on screen to holding a printed copy.

For more details about AirPrint, see the Apple website.

Compatible devices

iPad (all models), iPhone (3GS or later), iPod touch (3rd generation or later) running the latest version of iOS

Required connection environment

❏ Printers connected to a local network.

❏ Devices connected to the same network as the printer.

Compatible devices

Files that are supported by AirPrint compatible applications.

Examples

❏ Printing web pages that you are browsing

When you come across a website that you like on Safari, you can print it easily with just a few taps.

Epson Connect Guide

Epson Connect and Other Mobile Solutions

Setting up the

Services

To use the Epson Connect services and other mobile

services, you need to first register your printer.

Setting Up from Your

Computer

You can start up the Epson Connect services from your

computer by using the installer provided on the printer

software disc.

Setup workflow

1. Basic printer setup

Install the ink cartridges

Setup on the printer’s control panel

Insert the printer software disc

Connect to the network

2. Connecting to Epson Connect

3. Setting up Scan to Cloud

Create Scan to Cloud Destination List

4. Setting Remote Print service

Check that remote printing is enabled

Setting up with the printer

software disc

Create your Epson Connect account and register your

printer to the Epson Connect service.

Before starting setup, check that your computer is

connected to the Internet with a Wi-Fi or Ethernet

network.

Note:

❏ JavaScript must be enabled in your browser to

❏ If you need to use a proxy server for your printer to

connect to the Internet, check that the correct proxy

settings have been made in Internet Explorer.

❏ The following Internet connection is recommended

to register the printer.

Minimum download speed: 512 Kbps or faster

Recommended download speed: 1 Mbps or faster

1. Basic printer setup

First, connect your printer to the network so that it can

be used from a computer. Follow the instructions in the

“Start Here” setup guide to perform your printer’s initial

setup and network setup.

Note:

Depending on the model being used, setup for Epson

Connect may start straight after the printer’s initial

setup. If it does start, follow the on-screen instructions.

2. Connecting to Epson Connect

Next, use the Epson Connect Printer Setup to create

your Epson Connect account and register your printer.

Note:

If you do not perform setup straight after the printer’s

initial setup, check that the printer is on.

Epson Connect Guide

Setting up the Services

For Windows

Select Mobile Print Services Setup from the

installer’s main menu.

Note:

If you do not perform setup straight after the printer’s

initial setup, follow the steps below.

1. Insert your printer’s software disc into the computer.

2. Click Run InstallNavi.exe.

3. When the License Agreement is displayed, select the

check box to agree, and then click Next.

Click Next.

Click Epson Connect Printer Setup.

Automatically search for printers. Select the

printer, and click Next.

The License Agreement is displayed. Select

Agree, and then click Next.

Load paper into your printer, and then click OK

when the printing confirmation screen is

displayed. The process for registering your

printer to the Epson Connect service starts.

Click Register, when the user account

registration screen is displayed.

Caution:

If you do not finish registering a user

account, you cannot use the Epson Connect

service.

Follow the on-screen instructions to enter your

account information.

For more details on registering information, see

“Creating your Epson Connect account ” on

page 15.

When registration is complete, a setup

information sheet is printed from the printer you

registered, and a notification email is sent to your

email address.

Click Close, and the Epson Connect portal

website opens automatically.

You can now use the Epson Connect service.

For Mac OS X

Launch Download Navigator.

Double-click Macintosh HD > Applications >

Epson Software > Download Navigator then

double-click on the Download Navigator icon.

Note:

If you cannot find the Download Navigator,

install it from your printer’s software disc.

When the Epson Connect Printer Setup is

displayed, select it and install it.

Launch the Epson Connect Printer Setup, and

then follow the on-screen instructions.

Double-click [Macintosh HD], [Applications],

[Epson Software], and then [Epson Connect

Printer Setup].

Automatically search for printers. Select the

printer, and click Next.

The License Agreement is displayed. Select

Agree, and then click Next.

Load paper into your printer, and then click OK

when the printing confirmation screen is

displayed. The process for registering your

printer to the Epson Connect service starts.

Epson Connect Guide

Setting up the Services

Click Register, when the user account

registration screen is displayed.

Caution:

If you do not finish registering a user

account, you cannot use the Epson Connect

service.

Follow the on-screen instructions to enter your

account information. For more details on

registering information, see “Creating your

Epson Connect account ” on page 15.

When registration is complete, a setup

information sheet is printed from the printer you

registered, and a notification email is sent to your

email address.

Click Close, and the Epson Connect portal

website opens automatically.

You can now use the Epson Connect service.

Creating your Epson Connect account

You have to create an Epson Connect account to register

your printer for the first time.

Click Register.

Note:

Windows: The same screen as step 5 in “For

Windows” on page 14.

Mac OS X: The same screen as step 7 in “For Mac

OS X” on page 14.

Enter your account information.

When you have finished entering your account

information, click Register.

If your printer supports the Scan to Cloud

service, go to “3. Creating a Destination List for

the Scan to Cloud service” on page 16.

Information necessary to register to Epson

Connect

The following provides detailed descriptions for each

item.

Username (your

email address)

Enter your email address. You

cannot copy and paste the

address. This email address is

your ID used to sign into Epson

Connect.

Confirm Username

(your email

address)

Enter the Username (your email

address) again to make sure there

were no typing errors in the

address.

Password

Enter the password used to sign

into the Epson Connect services.

The password must be a

minimum of 6 and a maximum of

32 characters.

Password

(confirmation)

Enter the password again to

make sure there were no typing

errors.

Language

Select the language used to

display the User Page and email

notifications.

Country / Region

Select the country or region in

which the printer is located.

Epson Connect Guide

Setting up the Services

Time Zone

Select the time zone in which the

printer is located.

Select to receive the date of print

and scan logs. The time displayed

is for Daylight Saving Time

(summer time). Daylight Saving

Time (summer time) is

automatically applied to the time

displayed for the selected time

zone.

Time Format

Select the time format you want

to use.

This setting is applied to the date

display for the print log.

3. Creating a Destination List for the

Scan to Cloud service

To use the Scan to Cloud service, you need to register

email addresses to the Destination List on the User Page.

After registering a user account, the Epson

Connect portal website opens. Click Go on the

right of “Login to Epson Connect”.

The Sign-In page opens. Sign in to the User Page.

Note:

If multiple printers have been registered, select the

printer you want to configure from the printer list.

Select Destination List for Scan to Cloud from

the menu on the left.

Click Add and enter the email address and the

Display Name in the Edit Destination window,

and then click OK. Repeat as necessary.

Check that all of your registered email addresses

are listed in the Destination List.

You can now use the Scan to Cloud service.

4. Setting the Remote Print service

To allow users to use the printer over the Internet,

Remote Print must be enabled.

For more information on using Remote Print:

& Epson iPrint: See “Using Epson iPrint over the

Internet (Remote Print)” on page 30.

& Epson Connect Remote Driver (Windows only): See

“Epson Remote Driver (Windows only)” on page 31

Epson Remote Driver service is only available for

Windows computers.

Select Print Settings for Remote Print from the

menu on the left of the User Page.

Check that “Enable Remote Print” is enabled.

Note:

❏ Select “Enable Remote Print” if it has not

been selected.

❏ If you want to allow specified users to print,

enter an access key, and then give them the

key.

Click Apply.

Setup is complete. Click the Sign Out button, and

sign out of the User Page.

Setting up without using the

printer software disc (Windows

only)

You can use the following procedure to perform the

setup if you cannot use the printer software disc (for

example, if your computer does not have a CD/DVD

drive).

Note:

❏ The following Internet connection is recommended

to register the printer.

Minimum download speed: 512 Kbps or faster

Recommended download speed: 1 Mbps or faster

❏ Check that the printer is on.

Access your regional Epson website, and

download “Web Installer” or “ComboInstaller”.

(The names for these applications vary

depending on your region or country.)

Epson Connect Guide

Setting up the Services

Follow the on-screen instructions to launch the

installer, and then connect your printer to the

network.

Continuously refer to the next section

“Registering an additional printer”, and create

your Epson Connect account and register your

printer.

Registering an additional printer

You can perform the following procedure if you want to

add a printer registered to the Epson Connect service.

Note:

The following Internet connection is recommended to

Minimum download speed: 512 Kbps or faster

Recommended download speed: 1 Mbps or faster

Turn on the printer.

Launch the Epson Connect Printer Setup, and

then follow the on-screen instructions.

Windows: Click Start > All Programs > Epson >

Epson Connect Printer Setup and then Epson

Connect Printer Setup.

Mac OS X: Macintosh HD > Applications >

Epson Software and then Epson Connect

Printer Setup.

Note:

If you cannot find Epson Connect Printer Setup,

download the Download Navigator using one of

the following options, and then launch Epson

Connect Printer Setup.

❏ From Software Update: Click Start > All

Programs > Epson > Software Update

❏ From the following URL: http://

support.epson.net/dnavi/

Click Add a new printer, when the user account

registration screen is displayed.

Note:

If you are registering your printer to Epson

Connect for the first time, click Register.

Follow the on-screen instructions.

When registration is complete, a setup

information sheet is printed from the printer you

registered, and a notification email is sent to your

email address.

Click Close, and the Epson Connect portal

website opens automatically.

You can now use the Epson Connect service.

Setting up using Web Config

You can setup the Epson Connect service by using Web

Config (a web page embedded in the printer).

Note:

Before you start making settings, enable JavaScript and

cookies in your browser.

To open Web Config

Open the browser and enter your printer’s IP address as

shown below.

http://<Printer IP address> (without the < >)

Note:

You can check your printer’s IP address using one of the

following methods. For more information on the network

status, see the documentation provided with your

printer.

❏ The network status on the printer’s control panel

❏ The network status sheet

❏ The network connection check report

Epson Connect Guide

Setting up the Services

1. Basic printer setup

First, connect your printer to the network so that it can

be used from a computer. Follow the instructions in the

“Start Here” setup guide to perform your printer’s initial

setup and network setup.

2. Setting up Epson Connect

Create your Epson Connect account and register your

printer to the Epson Connect service.

Turn on the printer.

Open Web Config for the printer.

To display Web Config, see “To open Web

Config” on page 17.

Click Firmware Update, and then follow the

instructions to update the printer’s firmware.

Click Epson Connect Services.

Click Register, when the user account

registration screen is displayed.

Follow the on-screen instructions to enter your

account information.

Caution:

Do not close your browser until user account

registration is complete and the setup

information sheet is printed.

If you close your browser before registration

is complete, you cannot use the Epson

Connect service.

After registration is complete, if you want to

setup Scan to Cloud or Remote Print, click the

URL to open the User Page.

For more information on setting up these

services, see “3. Creating a Destination List for

the Scan to Cloud service” on page 16 or “4.

Setting the Remote Print service” on page 16.

Setting Up from Your

Smartphone or Tablet

You can also start the Epson Connect services from your

smartphone or tablet without having to use a computer.

Setup workflow

1. Basic printer setup

Epson Connect Guide

Setting up the Services

Install the ink cartridges

Setup on the printer’s control panel

Connect to the network

Download and install Epson iPrint

2. Connecting to Epson Connect

3. Setting up Scan to Cloud

Create Scan to Cloud Destination List

4. Setting up Remote Print service

Check that remote printing is enabled

Setting up using Web Config

You can setup the Epson Connect service by using Web

Config (a web page embedded in the printer).

1. Basic printer setup

First, connect your printer to a Wi-Fi network.

Follow the “Start Here” setup guide to perform

the initial setup for your printer.

Connect the printer to the local area network

from the printer’s control panel.

For more information on the connection

procedure, see the printer’s documentation.

2. Setting up Epson Connect

Create your Epson Connect account and register your

printer from Web Config.

Turn on the printer.

Open Web Config for the printer.

To display Web Config, see “To open Web

Config” on page 17

Tap Firmware Update, and then follow the

instructions to update the printer’s firmware.

Tap Epson Connect Services.

The printer registration screen is displayed.

Tap Register.

Epson Connect Guide

Setting up the Services

The License Agreement is displayed. Tap Epson

Connect Member Service Terms and

Conditions, and read the information displayed.

Select Accept, and then tap Next.

The process for registering your printer to the

Epson Connect service starts.

Load paper into your printer, and then tap OK

when the following screen is displayed.

Tap Register, when the user account registration

screen is displayed.

Epson Connect Guide

Setting up the Services

Enter your account information, then tap

For more information about details that need to

be filled in, see “Creating your Epson Connect

account ” on page 15.

Registration is complete.

If you want to setup Scan to Cloud or Remote

Print, tap the URL to open the Epson Connect

portal website, and then make your settings.

3. Creating a Destination List for the

Scan to Cloud service

To use the Scan to Cloud service, you need to register

destinations on the User Page For more information on

registering the Destination List, see “3. Creating a

Destination List for the Scan to Cloud service” on

page 16.

4. Setting the Remote Print service

Before you can use the remote printing function, you

need to enable Remote Print on the User Page. For more

information on making settings, see “4. Setting the

Remote Print service” on page 16.

Setting Up Google Cloud

Google Cloud Print allows you to print from anywhere

over the Internet.

To use this service, you need to register your printer to

Google Cloud Print. Epson printers support Google

Cloud Print, which allows you to use your printer

without drivers or cables.

Create your Google account first, and then setup this

service from Web Config using your device.

Note:

❏ The strings of Google website in this section may be

changed.

❏ For more information about Google Cloud Print, see

the Google website.

Creating a Google account

You need to create a Google account to use Google

Cloud Print.

If you already have a Google account, you do not need to

create a new one. If you do not have an account, follow

the steps below.

Navigate to google.com on your device.

Click or tap Sign in.

Click or tap SIGN UP in the Sign in page.

Fill out the form, and then follow the on-screen

instructions.

Epson Connect Guide

Setting up the Services

Registering a printer

After creating your Google account, use Web Config to

Navigate to google.com on your device, then

click or tap Sign in.

Enter the email address and password, and then

click or tap Sign in.

Open Web Config on your printer.

& See “To open Web Config” on page 17.

Tap Firmware Update, and then follow the

instructions to update the printer’s firmware.

Click or tap Google Cloud Print Services.

Click or tap Register.

Click or tap Usage Advisory and read it carefully,

select Accept, and then click or tap Next.

A confirmation screen is displayed.

Click or tap OK to open the Google Cloud Print

registration screen.

Note:

❏ If you are not signed into the Google website,

the Sign in page is opened.

❏ If you already have a Google account, sign in

using that account.

❏ If you do not have one, create a new Google

account.

& See “Creating a Google account” on

page 21.

Click or tap Finish printer registration on the

Google Cloud Print registration screen.

When registration is complete, an information

sheet is printed from the printer you registered.

You can now use Google Cloud Print.

Epson Connect Guide

Setting up the Services

Using the Services

Epson Connect Services

This section explains how to use the Epson Connect

services. Available services may differ depending on the

model being used. See your regional Epson’s website to

check which services are available for your printer. To

view Epson’s website, select your country/region, and

then click Go at the bottom-right of the Epson Connect

portal website.

User Page

On the User Page, the owner of the printer can manage

the registered printer’s information. Once you have

created your account and registered your printer, you

can use the User Page functions.

For more information on the operations for each screen

on the User Page, access the User Page and then see the

Help.

Required settings on the User Page

To use the following functions, finish setting up Epson

Connect from your computer or device, and then access

the User Page and make settings.

Approved Senders List

If you don’t enable the Approved Senders List, all emails

are printed despite of mail sources. Therefore, it is

recommended the use of the Approved Senders List to

prevent the wrong or malicious emails.

A print log of an email from address that is not in the

Approved Senders List is recorded.

For more details about creating the Approved Senders

List, see Help of User Page (https://

www.epsonconnect.com/user/)

Scan to Cloud

To use the Scan to Cloud service, you need to register

destinations on the User Page. If you do not create a

Destination List, you cannot use the Scan to Cloud

service.

User Page functions

The following functions are available on the User Page.

Available functions differ depending on the model.

❏ Displaying the registered printer(s) list for Email

❏ Displaying and cancelling print jobs for Email

Print and Remote Print

You can check print and scan jobs that have been

sent to the Epson Connect server, and you can also

cancel these jobs.

❏ Creating and editing the Approved Senders List

for Email Print

You can create and edit a list that contains email

addresses that are allowed to send emails to the

printer.

❏ Editing information for the user account and

registered printer for the Epson Connect service

You can configure settings such as your personal

email address, language, and time zone.

❏ Suspending and resuming print service

You can suspend or resume the Email Print and the

Remote Print service.

❏ Settings for email notifications

You can make email notification settings. When the

Epson Connect server receives an email or an error

occurs, an email notification is sent to the owner of

the printer and the sender of the email.

❏ Enabling Remote Print and setting an Access Key

for the Remote Print service.

❏ Creating and editing the Destination List for the

Scan to Cloud service

You can create and edit the list of destinations that

you want to scan and send to.

Email Print

You can print to any Epson Email Print compatible

printer from any device that can send email, such as

your smartphone, tablet, computer, or mobile phone.

Sending an email

You can send an email from not only a computer, but

also a smartphone, tablet, or mobile phone.

Epson Connect Guide

Using the Services

Create an email and attach the photos or

documents you want to print.

Note:

❏ Text in the body of the email will print

separately from the attachment.

❏ You can set whether or not to print the body

of the email in Print Settings on the User

Page.

Enter the printer’s email address and send an

email.

You can check the printer’s email address using

one of the following methods.

❏ On the information sheet printed when you

completed the setup for Epson Connect.

❏ On the Printer List on the User Page.

❏ On the printer LCD panel.

❏ On the network connection report or the

network status sheet.

Note:

For more information on the network connection

report and the network status sheet, see the

documentation provided with the printer.

Notes when sending an email

Note the following when sending an email.

❏ Do not enter more than one address in the To, Cc,

or Bcc fields. As a security measure, Email Print

only prints emails that are sent to a single recipient.

❏ You can attach 10 files.

❏ You can attach files up to a total of 20 MB including

the body of the email.

❏ The following file types are supported.

Word (doc, docx), Excel (xls, xlsx), PowerPoint

(ppt, pptx), PDF, JPEG, GIF, BMP, PNG, TIFF

- Except for the body of the email, text files (plain

text) cannot be printed.

- Zip compressed files cannot be printed.

❏ Short Message Services (SMS) unique to mobile

phone providers are not supported.

Cancelling print jobs

You can cancel printing after sending a print job.

Note:

❏ If printing has already started, cancel the

print job from the printer’s control panel.

❏ You can cancel pending print jobs from the

User Page.

From a printer’s control panel

Press the stop/cancel button on a printer’s control panel

during printing.

Note:

The name and location of the stop/cancel button varies

by printer. See the documentation provided with your

printer.

From the User Page

Print Log.

Note:

If mul tiple printers hav e been registered , s elec t the

printer you want to configure from the printer list.

Epson Connect Guide

Using the Services

Select Print Log in Email Print from the menu on

the left.

The print job is displayed. Click or tap Cancel in

the Status column.

When the Status changes to Cancel, the print job

has been canceled.

Enabling and editing the Approved

Senders List

By enabling the Approved Senders List, you can allow

only trusted senders access to your printer and block

malicious emails. The Approved Senders List is disabled

by default.

Note:

If multiple printers have been registered, select the

printer you want to configure from the printer list.

Select Approved Senders List in Email Print

from the menu on the left.

Select “Use Approved Senders List

(Recommended)”.

Click or tap Add Address or Add address from

Print Log.

Note:

❏ Your email address (username) is listed by

default.

❏ If you want to add an email address that is

not in your print log or add a domain

address, select Add Address.

❏ If you want to add an email address that you

have received an email from before, select

Add address from Print Log.

If you select Add Address, enter the email

address or domain that you want to add.

If you select Add address from Print Log, select

the email you received from the address you want

to add.

Note:

❏ By adding a domain name, the printer can

receive emails from email addresses that

have the same domain.

❏ When adding a domain name, make sure

you include “@” (e.g. @epson.com).

❏ You cannot add a domain from Add address

from Print Log.

Click or tap Add.

Check that the address you added is listed in the

Approved Senders List, and then click or tap

Apply.

Note:

❏ If you want to delete a registered email

address or domain name address, select the

Delete column for the address you want to

delete from the Approved Senders List, and

then click or tap Apply.

❏ If you want to disable the Approved Senders

List, select “Anyone can send print jobs to

this printer”, and then click or tap Apply.

Epson Connect Guide

Using the Services

Change Print Settings

When you select print settings, all emails are printed

according to your settings. When multiple printers have

been registered, you can select print settings for each

printer.

Note:

If multiple printers have been registered, select the

printer you want to configure from the printer list.

Select Print Settings in Email Print from the

menu on the left.

Select the print settings you want to use.

Note:

Print settings may differ depending on the model

being used.

Click or tap Apply.

This setting is enabled the next time email is

received.

Scan to Cloud

You can send your scanned file as an email to

destinations you registered previously from the

printer’s control panel. Your scanned file is

automatically sent to the Epson Connect server and a

destination address as an email.

Depending on the model, the Scan to Cloud service may

not supported. See your regional Epson website to check

if the Scan to Cloud service is available for your printer.

Creating the Destination List

You need to register addresses to the Destination List on

the User Page to use the Scan to Cloud service. For more

information on registering the Destination List, see “3.

Creating a Destination List for the Scan to Cloud

service” on page 16.

Operating the printer’s control panel

This section describes how to scan originals and send

data.

Note:

The screen displays may differ from your actual printer,

but the instructions are the same.

Turn on the printer and check that it is connected

to the network

When the printer is connected to the network, a

network icon is displayed on the LCD screen. For

more information about the network icon, see

the documentation provided with the printer.

Note:

You need to register your printer and your

account to the Epson Connect service, and then

you need to register a Destination List.

& See “3. Creating a Destination List for the Scan

to Cloud service” on page 16.

Enter Scan mode from the Home menu, or press

the Scan button to enter Scan mode.

Epson Connect Guide

Using the Services

Select Scan to Cloud from the Scan mode menu.

Select the destination where you want to send

your data.

Press Settings (or OK).

Make the scan settings you want to use. Available

settings may differ depending on the model

being used.

Set the original(s) you want to scan on the

document glass or ADF, and then press the Start

button.

Your scanned data is sent to the destination.

Checking the Scan Log

You can check your scan jobs on the User Page.

Note:

If mul tiple printers hav e been registered , s elec t the

printer you want to configure from the printer list.

Select Scan Log in Scan to Cloud from the menu

on the left.

You can check the destinations to which you sent

the scanned data and the scan results.

About destinations

By sending scanned files to an Epson Connect

compatible printer’s email address, you can use this

service as a color fax service.

You can also send scanned files to online services such as

Evernote or eFax.

Epson iPrint (3.x)

You can print your documents and photos on an Epson

printer connected to a wireless (Wi-Fi) network from

your smartphone or tablet (iOS/Android). You can even

scan and save the file on your device to send it as an email

or upload to an online storage service.

If your printer supports Email Print, you can use the

Internet to print remotely.

Epson Connect Guide

Using the Services

Installing Epson iPrint

Download and install Epson iPrint from the App Store

or from Google Play. This app is free and you can find it

by searching for “Epson iPrint”.

Using Epson iPrint in a local Wi-Fi

network

Print and scan your documents and photos to an Epson

printer connected to the same local Wi-Fi network as

your smartphone or tablet. If you can access the Internet

from the Wi-Fi network, you can even print web pages

and upload files to a cloud service.

Setting up a printer

First, you have to setup a printer in Epson iPrint.

Launch Epson iPrint.

Tap Maintenance.

Tap Printer.

Note:

❏ Local: Displays a list of printers that are

currently connected to the local network.

❏ Remote: Displays a list of printers that have

been setup for remote printing.

Tap Local.

Select the printer that you want to use.

The display returns to the Maintenance screen.

Note:

If the printout is unexpectedly faint or if dots are

missing and you want to print a nozzle check

pattern or clean the print head, tap Nozzle Check

or Head Cleaning on the Maintenance screen

and follow the instructions.

Tap Home (iOS) or press the Back button

(Android).

Tap Scan.

Tap (iOS) or press the Menu button and

Scan Settings (Android).

Check that the name of the printer you selected in

step 5 is displayed.

If it is displayed, tap Done and Home (iOS) or

press Done and the Back button (Android).

If it is not displayed, follow the steps below.

❏ For iOS: Tap

, Scanner, and then select

the printer you selected in step 5.

❏ For Android: Press the Menu button, tap

Scan Settings, Scanner, and then select the

printer you selected in step 5.

You can now use Epson iPrint on a local Wi-Fi

network.

Photos

Print photos saved on your device.

Tap Photos.

Tap the photos you want to print, and then tap

Next.

Note:

If you use iPad, you do not have to tap Next.

Selected photos are displayed.

Tap to select more photos.

Epson Connect Guide

Using the Services

Tap to delete a displayed photo.

Tap

or to rotate the paper

orientation.

Tap (iOS), or press the Menu button and

tap Print Settings (Android).

Select the print settings you want, and then tap

Done.

Tap Print.

Saved Documents

Print documents stored in the document folder on your

device.

Tap Saved Documents.

Tap the document you want to print.

Note:

Follow the steps below to delete files or create a

new folder on the Documents screen.

iOS: Tap Edit.

Android: Press and hold a file to delete it, or press

the Menu button, and then tap New Folder to

create a new folder.

The selected document is displayed.

Tap (iOS), or press the Menu button and

tap Print Settings (Android).

Select the print settings you want, and then tap

Done.

Tap Print.

Online Storage

Print files uploaded to online storage services such as

Evernote, Google Docs, Dropbox, Box.

If you want to use this function, create an account for the

online service you want to use. You also need to be able

to access the Internet from the Wi-Fi network to which

your device is connected.

Tap Online Storage.

Select the service from the displayed online

storage services.

Tap Sign In at the top-right and sign in with your

account.

Your files are displayed.

Select the file you want to print.

The selected file is downloaded and displayed.

Tap (iOS), or press the Menu button and

tap Print Settings (Android).

Select the print settings you want, and then tap

Done.

Tap Print.

Web Page Print

Print web pages that you are browsing. You also need to

be able to access the Internet from the Wi-Fi network to

which your device is connected.

Tap Web Page Print.

Enter the URL for the web page you want to print.

The web page is displayed.

Tap Print (iOS), or press the Menu button and

tap

(Android).

The web page is displayed.

Tap (iOS), or press the Menu button and

tap Print Settings (Android).

Select the print settings you want, and then tap

Done.

Tap Print.

Epson Connect Guide

Using the Services

Scan

Scan files to your device from a printer that supports

Epson iPrint. You can even send scanned files by email

or upload to an online storage service.

Place the original in the printer.

Tap Scan.

Tap (iOS), or press the Menu button and

tap Print Settings (Android).

Select the print settings you want, and then tap

Done.

Tap Scan.

Start scanning to display the scan results.

Select what you want to do with the scanned file.

❏ Save: You can save a scanned file to your

device or an online storage service.

- Camera Roll (iOS only): Save to your

Camera Roll.

- Local Folder: Save to a specific folder.

- Open In...: Display with a specific

application.

- Online storage services: Save to online

storage services.

❏ Mail: Send an email with a scanned file

attached.

❏ Print: Print a scanned file.

Using Epson iPrint over the Internet

(Remote Print)

If your printer supports the Epson Connect service, you

can use the Remote Print function for Epson iPrint.

You need to check the following points before you can

use Remote Print.

❏ The printer that you want to use for remote printing

is registered to Epson Connect.

❏ Remote Print is enabled on the User Page.

Enable Remote Print in Epson iPrint

You need to enable the Remote Print functions in Epson

iPrint.

Launch Epson iPrint.

Tap Epson Connect on the Home menu.

Tap Manage Remote Printers.

Tap Add.

Enter the printer’s email address.

Note:

❏ You can check the printer’s email address

using one of the following methods.

- On the information sheet printed when you

completed the setup for Epson Connect.

- On the Printer List on the User Page.

❏ If you are not the owner of the printer and

you do not know the printer’s email address,

contact the owner of the printer.

Tap Done.

Note:

❏ If an access key has been set, the access key

entry screen opens. Enter the access key, and

then tap Done.

❏ If you do not know the access key, contact the

owner of the printer.

Now you can use the Remote Print function in Epson

iPrint.

Printing files over the Internet

Even if you are out, you can use a printer connected to

your home or small office network.

Connect your device to the Internet (for

example, Wi-Fi spots, 3G).

Launch Epson iPrint.

Epson Connect Guide

Using the Services

Select and display photos or documents that you

want to print from each menu on the Home

screen.

Note:

For more information on the printing method, see

each section in “Using Epson iPrint in a local

Wi-Fi network” on page 28.

Tap (iOS) or press the Menu button and

Print Settings (Android).

Note:

The icons indicate the following network

connection status.

❏

: Printers that are currently connected to

a local network.

❏

: Printers that have been setup for remote

printing.

Tap Printer.

Tap Remote, and select the printer.

Make the print settings you want, and then tap

Done.

Tap Print.

Checking a print log and cancelling a print job

You can check your print jobs on the User Page.

Tap Maintenance.

Tap Printer.

Tap Remote, and then select the printer for

which you want to check the print log.

Tap Print history, to display the Print Log from

Remote Print on the User Page.

To cancel a pending print job, tap Cancel in the

Status column.

Epson Remote Driver (Windows

only)

By using Epson Remote Driver you can print files on a

remote printer over the Internet from a computer

connected to the network. To use Epson Remote Driver,

the printer’s owner needs to confirm that Remote Print

is enabled.

For more information on checking Remote Print

settings, see “4. Setting the Remote Print service” on

page 16.

Installing the Epson Remote Driver

and registering a printer

Download and setup the Epson Remote Driver.

Download Epson Remote Driver from the

following URL: http://support.epson.net/

wrdriver/

Double-click “Setup.exe” of Epson Remote

Driver.

Select EPSON Remote Print, and then click

OK.

Read the license agreement, select Agree, and

then click OK.

The printer registration screen is displayed.

Epson Connect Guide

Using the Services

Enter the printer’s email address.

Note:

❏ You can check the printer’s email address

using one of the following methods.

- On the information sheet printed when you

completed the setup for Epson Connect.

- On the Printer List on the User Page.

❏ If you are not the owner of the printer and

you do not know the printer’s email address,

contact the owner of the printer.

Click OK.

Note:

❏ If an access key has been set, the access key

entry screen is displayed. Enter the key, and

then click OK.

❏ If you do not know the access key, contact the

owner of the printer.

Printing with Epson Remote Driver

Open the data you want to print from an

application.

Select Print in the application.

Select Epson Remote Driver as the printer name.

Select print settings in Property, and then start

printing.

Note:

For more information about Epson Remote

Driver, see the printer driver’s Help.

Settings for email notifications

Email notifications are automatically sent to the

printer’s owner or the sender of the email under the

following conditions.

❏ An error occurs

❏ Settings are changed

❏ Emails are received

You can make email notification settings on the User

Page.

Sending email notifications to the

printer’s owner

Note:

If mul tiple printers hav e been registered , s elec t the

printer you want to configure from the printer list.

Select Email Notification Settings in Services

Settings from the menu on the left.

Select the notifications you want to receive.

Click or tap Apply.

The email notification setting is changed.

Epson Connect Guide

Using the Services

Sending email notifications to the

sender of the email

You can change email notification settings for the

sender of the email in Approved Senders List on the

User Page.

If the Approved Senders List is enabled, select the

check box in the Send notification email

column of the email or domain address to which

you want to send notifications.

If you the Approved Senders List is not enabled,

select the check box in the Send print

notification email to sender.

Click or tap Apply.

Note:

If an error occurs from the sender’s side, a

notification will automatically be sent to the

sender, regardless of the settings.

Other Company Network

Services

Google Cloud Print

You can print data over the Internet on a printer that

supports Google Cloud Print. You can use this service

from a computer or a smart device.

Note:

❏ The strings of Google website in this section may be

changed.

❏ For more information about Google Cloud Print, see

the Google website.

Printing from a computer

The following is an example of using Google Cloud

Print to print from Google Chrome. You can download

Google Chrome from the Google website.

Launch Google Chrome, and then go to the

Google website.

Click Sign in.

Enter your Google Account credentials, and then

click Sign in.

Open the web page you want to print.

Epson Connect Guide

Using the Services

Click at the top right, and then select Print.

The print screen is displayed.

Select Print with Google Cloud Print as the

Destination.

Click Print.

A list of the printers registered to Google Cloud

Print are displayed.

Select a printer.

Click Print.

Printing from a smartphone or tablet

The following is an example of using Google Cloud

Print to print Gmail from your smartphone or tablet.

Launch the browser on your smartphone or

tablet, and then open the Google website.

Tap Sign in.

Enter the email address and password, and then

tap Sign in.

Your ID (email address) is displayed in the same

location as the Sign in.

Note:

Smartphones may not display your ID.

Select Gmail from the top of the screen.

If you want to print from a smartphone, use the

built-in browser to access Gmail, do not use the

Gmail application for smartphones.

Select the email you want to print.

Tap , and then select Print.

Printer(s) registered to Google Cloud Print are

displayed.

Select a printer to display the print settings.

Configure the print settings, and then tap Print.

Sharing the printer and checking

print jobs

You can share the printer with other Google accounts

and check print jobs on the Google Cloud Print

maintenance page.

Accessing the maintenance page

Navigate to google.com, and click or tap Sign

in.

Enter your account details (email address and

password), and then click or tap Sign in.

Click or tap the email address displayed at the

top-right of the screen, and then select Account.

Click or tap Products.

Click or tap Google Cloud Print.

Epson Connect Guide

Using the Services

Click or tap Printers.

A list of the printers registered to Google Cloud

Print are displayed.

Sharing the printer

Select the printer you want to share.

Click or tap Share.

A list of users with access to the printer is

displayed.

The email address for the printer’s owner is

displayed by default.

Enter the email address with which you want to

share the printer.

Click or tap Share.

Click or tap Close.

The printer is now shared and can be accessed

from other Google accounts.

Checking print jobs

Select a printer.

Click or tap Show Print Jobs.

The list of print jobs is displayed.

AirPrint

The following is an example of using AirPrint to print

from Safari.

Note:

❏ The strings of Apple website in this section may be

changed.

❏ For more information about AirPrint, see the Apple

website.

Launch Safari and open the web page you want to

print.

Tap .

Tap Print.

Tap Printer, and then select the printer.

Note:

Once the printer has been detected, you do not

need to set the printer the next time you connect to

the same network.

Press or to set the number of copies,

and then tap Print.

Note:

❏ To use AirPrint, connect the printer to a

wireless (Wi-Fi) or wired (Ethernet)

network.

❏ Use iOS 5.x or later to use AirPrint with

Epson printers. If your device is iOS 4.x,

update to iOS 5.x or later. Printing with iOS

4.x may adversely affect the printing results.

AirPrint settings

You can use Web Config to make settings for AirPrint

(Bonjour settings).

Open Web Config on your printer.

& See “To open Web Config” on page 17.

Tap AirPrint Setup.

Configure the following settings:

Bonjour Service Name: this is the name used on

Bonjour. The printer’s model name is used by

default.

Bonjour Location: this is for entering

information to identify the printer (for example,

the installation location of the printer). This is

blank by default.

Top Priority Protocol: this allows you to set the

top priority protocol. This is set to “IPP” by

default.

Epson Connect Guide

Using the Services

Tap OK.

Suspending Services

You can suspend services when you want (for example,

when you want to prevent print jobs from being

interrupted for the Email Print service).

Services can be suspended from the User Page, the

printer’s control panel, or Web Config. Services that can

be suspended depend on where you are suspending

from.

From the User Page

You can suspend the following Epson Connect services:

Email Print and Remote Print.

Email Print

If you suspend the Email Print service from the User

Page, emails are not received and an email notification is

sent to the sender of the email.

Note:

If multiple printers have been registered, select the

printer you want to configure from the printer list.

Select Suspend/Resume in Email Print from the

menu on the left.

Click or tap Suspend Service.

Email Print is suspended. To resume Email Print,

click or tap Resume Service from Email Print.

Remote Print

If you suspend the Remote Print service, you cannot use

the following services.

❏ Epson Remote Driver from a computer.

❏ Remote Print for Epson iPrint from a smartphone

or tablet.

Note:

If mul tiple printers hav e been registered , s elec t the

printer you want to configure from the printer list.

Select Print Settings in Remote Print from the

menu on the left.

Clear Enable Remote Print.

Click or tap Apply.

Remote Print is suspended.

From a printer

If you suspend the Epson Connect services or the

Google Cloud Print service from the printer’s control

panel or from Web Config, you cannot use any of the

services.

However, emails can still be received, and print jobs

remain on the Epson Connect service. These print jobs

are deleted automatically after reaching the maximum

pending time of 72 hours since the email was received.

From the printer’s control panel

Suspend the Epson Connect services or the Google

Cloud Print service from the printer’s control panel.

Note:

The screen displays may differ from your actual printer,

but the instructions are the same.

Epson Connect Guide

Using the Services

Turn on the printer and check that it is connected

to the network.

When the printer is connected to the network, a

network icon is displayed on the LCD screen. For

more information about the network icon, see

the documentation provided with the printer.

Enter Setup mode from the Home menu, or

press the Setup button to enter Setup mode.

Select the service (Epson Connect Services or

Google Cloud Print Services) that you want to

suspend.

Select Suspend/Resume.

Select Yes, when the confirmation message is

displayed.

The finish message is displayed. The Epson

Connect or Google Cloud Print service is now

suspended.

Note:

To resume the services, select Suspend/Resume

from the Epson Connect Services or Google Cloud

Services again.

From Web Config

Suspend the Epson Connect services or the Google

Cloud Print service from Web Config.

Open Web Config on the printer.

& See “To open Web Config” on page 17

Click or tap Epson Connect Services or Google

Cloud Print Services.

Click or tap Suspend.

The complete screen is displayed.

The Epson Connect or Google Cloud Print

service is now suspended.

Close the browser.

Deleting Your Epson

Connect Account

To delete your Epson Connect account, you first need to

delete all registered printers from the Epson Connect

services.

Epson Connect Guide

Using the Services

Deleting your registered

printers

You can delete your registered printers from the Epson

Connect services by using Epson Connect Printer Setup

from a computer or by initializing the services from the

printer’s control panel.

From a computer

Launch the Epson Connect Printer Setup, and

then follow the on-screen instructions.

Windows: Click Start > All Programs > Epson >

Epson Connect Printer Setup and then Epson

Connect Printer Setup.

Mac OS X: Double-click Macintosh HD >

Applications > Epson Software and then Epson

Connect Printer Setup.

Note:

If you cannot find Epson Connect Printer Setup,

download the Download Navigator using one of

the following options, and then launch Epson

Connect Printer Setup.

❏ From Software Update: Click Start > All

Programs > Epson > Software Update

❏ From the following URL: http://

support.epson.net/dnavi/

Select the printer that you want to delete from the

Epson Connect services, and then click Next.

Select Printer Removal, and then click Next.

Click OK.

Click Close.

Note:

If you want to delete another printer, click

Configure Another Printer, and then follow the

on-screen instructions.

From the printer’s control panel

To delete a printer from the printer’s control panel,

select Restore Default Settings for each service.

Note:

❏ The screen displays may differ from your actual

printer, but the instructions are the same.

❏ By initializing the network settings to their factory

defaults from the printer’s control panel,

information about the Epson Connect services and

the Google Cloud Print service is also deleted.

However, the server continues to receive email but it

does not send notifications to the sender.

Turn on the printer and check that it is connected

to the network.

When the printer is connected to the network, a

network icon is displayed on the LCD screen. For

more information about the network icon, see

the documentation provided with the printer.

Enter Setup mode from the Home menu, or

press the Setup button to enter Setup mode.

Select the service (Epson Connect Services or

Google Cloud Print Services) that you want to

delete.

Epson Connect Guide

Using the Services

Select Restore Default Settings.

Select Yes when the confirmation message is

displayed.

The printer begins communicating with the

server.

Select OK and return to the Setup mode. Your

printer is deleted from the Epson Connect or

Google Cloud Print service.

From Web Config

You can also delete a registered printer from Web

Config.

Open Web Config on the printer.

& See “To open Web Config” on page 17.

Click or tap Epson Connect Services or Google

Cloud Print Services.

Click or tap Delete.

Click or tap OK when the confirmation message

is displayed.

The complete screen is displayed.

Your printer is deleted from the Epson Connect

or Google Cloud Print service.

Close the browser.

Deleting your Epson Connect

account

Once you’ve deleted all registered printers from the

Epson Connect service, you can delete your Epson

Connect account. Follow these steps to delete your

account:

Account Information at the top right.

Click or tap Delete User Account.

Click or tap Delete.

Click or tap OK when the confirmation message

is displayed.

Your account is deleted from the Epson Connect

service.

Epson Connect Guide

Using the Services

Notes on Transferring or

Disposing of the Printer

Private information may be registered to the printer,

and the printer itself has a unique email address

assigned to it by the Epson Connect service. When

transferring or disposing of the printer, we suggest that

you delete all private information.

Private information on the printer

Network setup information and telephone numbers

(for fax capable models) are registered to the printer

itself. We suggest that you delete the setup information

by following the printer’s documentation.

Private information in the Epson

Connect service

If you have used the Epson Connect service, make sure

you delete registered printers when transferring or

disposing of the printer. If the registration is not deleted

and the “Approved Senders List” was not being used, the

printer prints any emails it receives. This could cause

private information to leak to a third party. The Scan to

Cloud Destination List is also registered.

Epson Connect Guide

Using the Services

Troubleshooting

Restrictions

The following restrictions apply to the Epson Connect

and Google Cloud Print services.

❏ Epson Connect does not support IPv6.

❏ The connection cannot pass through more than one

proxy server.

❏ Because Epson Connect uses XMPP

communication protocol, you need to open port

5222.

Epson Connect

Email Print

Checking for an error

The following features are useful for identifying the

cause of an error.

❏ Print Log

You can view the status of emails sent to the Email

Print service by using the Print Log on the User

Page.

❏ Email Notifications - to the owner

When you enable Email Notifications on the User

Page, the Email Print service notifies the owner of

the printer when an error occurs. For more

information on sending email notifications to the

printer’s owner, see “Sending email notifications to

the printer’s owner” on page 32.

❏ Email Notifications - to the sender

When you enable Email Notifications on the User

Page, the Email Print service notifies the sender of

the email when an error occurs. For more

information on sending email notifications to the

sender of an email, see “Sending email notifications

to the sender of the email” on page 33.

Email is not received

The following situations may prevent an email from

being received, even if the email was sent to the printer.

❏ Email rejected because sender not registered to

the Approved Senders List:

The email sender’s email address is not on the

Approved Senders List. Register the sender’s email

address to the Approved Senders List, and then

re-send the email.

For more information on the Approved Senders

List, see “Enabling and editing the Approved

Senders List” on page 25.

When you enable Email Notifications on the User

Page, the server notifies the sender of the email

when this error occurs.

❏ Error in email destination address:

More than one address is entered in the To, Cc, or

Bcc fields. As a security measure, Email Print only

prints emails with one recipient.

When you enable Email Notifications on the User

Page, the server notifies the sender of the email

when this error occurs.

❏ Email too large:

The combined size of the email and the

attachment(s) exceeds the maximum limit.

The maximum size for an email and attachment(s)

is 20 MB.

When you enable Email Notifications on the User

Page, the server notifies the sender of the email

when this error occurs.

❏ Too many attachments:

The number of files attached to the email exceeds

the maximum limit. The maximum number of

attachment(s) is 10.

When you enable Email Notifications on the User

Page, the server notifies the sender of the email

when this error occurs.

❏ Too many print jobs pending:

The number of pending emails in the printer’s print

queue exceeds the maximum limit. The maximum

number of pending emails is 100. Print pending

emails or delete them to make more space.

When you enable Email Notifications on the User

Page, the server notifies the sender of the email

when this error occurs.

Epson Connect Guide

Troubleshooting

❏ The printer owner has suspended the Email Print

service:

The printer owner has suspended the Email Print

service for the printer.

When you enable Email Notifications on the User

Page, the server notifies the sender of the email

when this error occurs.

❏ The Email Print service has been suspended for

system maintenance:

The Email Print service is suspended during server

maintenance. Wait for a while, and then try sending

the email again.

❏ User account registration to the Epson Connect

service is not complete:

If you registered your account by using Web

Config, you may have closed the browser before

registration was complete. Delete the printer from

the Epson Connect service, and then register it

again.

Email body text or attachment(s) are

not printed

The following situations may prevent an email from

being printed, even if the email has been received.

❏ Files that are not supported are attached to the

email:

There are files that are not supported attached to the

email. You may be able to print by converting the

unsupported files to PDF format.

& See “Compatible file types” on page 5.

❏ There is nothing to be printed:

There is nothing to be printed in the sent email.

Check the following, and then resend the email.

- The email has printable content in the body of the

email or in the attachment(s).

- The email has printable content in the

attachment(s) if Print Email Body is disabled.

- There is a photo in the attached files if Photo Paper

Printing is set for a single source printer.

❏ Print job was deleted due to expiration of storage

time:

Print jobs are deleted when the maximum storage

time for pending files is exceeded. The maximum

pending time is 72 hours.

When you enable Email Notifications on the User

Page, the server notifies the printer’s owner when

this error occurs.

❏ The print job was deleted:

The print job was deleted from the Print Log by the

printer’s owner.

❏ The print job was cancelled:

Printing was cancelled from the printer’s control

panel.

❏ The printer is not ready for printing:

Check the printer’s status, and then clear any

problems.

- Printer is off

- Paper out

- Ink is near end

- Paper jam occurred

- Printer cannot connect to the network

For more information on printer operations, see

the printer’s documentation.

❏ Port 5222 is not open:

Enterprise networks may restrict access to this port.

Open port 5222 to use the Email Print service. For

more information, contact your network

administrator.

❏ The printer passes through two or more proxy

servers:

Only one proxy server connection is supported.

Change the printer’s connection so that it only

passes through one proxy server.

❏ The printer is connected to the IPv6 network:

Email Print does not support the IPv6 network.

Connect the printer to the IPv4 network.

Printing is slow to start or paper is

ejected before printing is complete

Check the Internet environment to which the printer is

connected.

We recommend using the following printer Internet

connection.

- Minimum download speed: 512 Kbps or faster

- Recommended download speed: 1 Mbps or faster

Problems with printer setup

You can check the printer’s status from the control

panel, a network status sheet, a network connection

report, and so on.

For more information on printer operations, see the

printer’s documentation.

Epson Connect Guide

Troubleshooting

Scan to Cloud

Cannot scan

❏ The Destination List is not set:

Before you can use the Scan to Cloud service, you

need to create a Destination List on the Epson

Connect User Page.

When you send data using Scan to Cloud, the

Destination List is displayed from the Epson

Connect server.

For more information on registering the

Destination List, see “3. Creating a Destination List

for the Scan to Cloud service” on page 16.

❏ Cannot connect the printer to the Internet:

Check that the printer is connected to a network

that can connect to the Internet.

You cannot use Scan to Cloud if the network cannot

connect to the Internet.

❏ The printer is connected to a dedicated IPv6

network:

You cannot use this function on a network that is

only for IPv6.

If the network supports IPv4 and IPv6, this function

connects using IPv4.

An error mail is printed

Error emails from the Scan to Cloud destination address

may be printed as Email Print jobs. Check that the

destination’s service can receive emails directly.

The Scan to Cloud menu is not

displayed

Check that the printer supports the Scan to Cloud

service.

You can check supported printers for each service from

Epson’s website.

If the menu is not displayed even though the printer

supports with this function, the printer firmware may

need to be updated. Click or tap Firmware Update in

Web Config, and then follow the on-screen instructions

to check and update the firmware.

Epson iPrint (3.x)

The printer is not found in the local

network

❏ The printer or the wireless router are off:

Check that the printer and the wireless router are on

and connected to the network.

❏ The network is not connected:

Check that the device containing Epson iPrint is

connected to the network.

❏ The device and the printer are not on the same

network:

Check that the wireless LAN network (SSID) that

the device is connected to is same as the printer’s

network. Epson iPrint searches for printers that are

on the same network. If the wireless router (the

access point) supports several networks (SSIDs),

the printer may be connected to another network

(SSID).

Cannot find the printer over the

Internet

❏ Cannot connect the device containing Epson

iPrint to the Internet:

Check that the device containing Epson iPrint is

connected to the Internet. Otherwise, remote

printing is not available.

❏ The printer is not registered to the Remote Print

function

Before you can use Epson iPrint over the Internet,

information on registering the printer, see “Enable

Remote Print in Epson iPrint” on page 30.

Remote printing over the Internet is

not available

❏ Before you can use this function, you need to enable

Remote Print on the User Page. For more

information on making settings, see “4. Setting the

Remote Print service” on page 16.

❏ Port 5222 is not open:

Connecting using port 5222 may be restricted on

enterprise networks. Port 5222 needs to be open to

use the remote printing service. For more

information, contact your network administrator.

Epson Connect Guide

Troubleshooting

❏ The printer is connected to a dedicated Ipv6

network:

You cannot use this function on a network that is

only for IPv6.

If the network supports IPv4 and IPv6, this function

connects using IPv4.

Cannot print Office format files

For Android, you cannot print Office format files when

printing directly through the local network. Try

converting the file to PDF format, or printing over the

Internet.

For more information on supported formats, see

“Epson iPrint (3.x)” on page 7.

Printing or scanning is too slow

If another application is running or the device enters

power saving mode while printing or scanning using

Epson iPrint, printing or scanning may stop or slow

down. Printing or scanning resumes when Epson iPrint

becomes active again.

Cannot change and save the scanned

file name

If prohibited symbols or characters (such as /,:,*,?,<,>,|)

are used in the file name, the display returns to the

previous screen when you tap Save. Enter a file name

without symbols.

Remote Print

Remote printing is not available

❏ The printer or the wireless router are off:

Check that the printer and the wireless router are on

and connected to the network, and that the network

is working normally. Also, check that the network

to which the computer using Remote Print is

connected is working normally.

❏ Port 5222 is not open:

Connecting using port 5222 may be restricted on

enterprise networks. Port 5222 needs to be open to

use the remote printing service. For more

information, contact your network administrator.

❏ The printer is connected to a dedicated Ipv6

network:

You cannot use this function on a network that is

only for IPv6.

If the network supports IPv4 and IPv6, this function

connects using IPv4.

Cannot install the driver

❏ Your computer’s operation system does not

support this driver.

Epson Remote Driver is for Windows only.

The following operating systems are supported.

Windows 7, Vista, XP

Printing is slow to start or paper is

ejected before printing is complete

Check the Internet environment to which the printer is

connected.

We recommend using the following printer Internet

connection.

- Minimum download speed: 512 Kbps or faster

- Recommended download speed: 1 Mbps or faster

Other Company Network

Services

Google Cloud Print

For more information on supported applications and

details on the Google Cloud Print functions, see the help

page.

& http://www.google.com/support/cloudprint/

For more information on supported printers, see

Epson’s website.

Cannot register the printer or cannot

The Google Cloud Print service may have been updated.

In this case, it may be necessary to update the printer’s

firmware.

Epson Connect Guide

Troubleshooting

Select Firmware Update from Web Config, and then

check that the printer is using the latest firmware

version.

The printer does not appear in the list

❏ The printer is not registered.

You need to register the printer to the Google Cloud

Print service in advance. For more information on

registering the printer, see “Setting Up Google

Cloud Print” on page 21.

❏ The printer is not shared.

You need to share the printer if you want to print

from an account that you did not use to register the

printer. Check that the account is registered in

printer sharing, or contact the owner of the printer.

For more information on sharing the printer, see

“Sharing the printer and checking print jobs” on

page 34.

Cannot print

❏ The printer or the wireless router are off:

Check that the printer and the wireless router are on

and connected to the network, and that the network

is working normally.

❏ The service is turned off on the printer or the

printer is not connected to the service.

Check the Google Cloud Print connection status on

the printer. You can check the connection status on

the network status sheet or the network connection

report.

For more information on the network status sheet

or the network connection report, see the manuals

provided with the printer.

❏ The application is not available with this service:

You can only print from applications that are

supported by Google Cloud Print.

When using a smart device, you may not be able to

print from applications that are unique to the smart

device, even if that application is supported by

Gmail or Google Docs. Try accessing Gmail or

Google Docs through a web browser, and then print

using the menu on the web.

❏ The printer is connected to a dedicated Ipv6

network:

You cannot use this function on a network that is

only for IPv6.

If the network supports IPv4 and IPv6, this function

connects using IPv4.

❏ Port 5222 is not open:

Connecting using port 5222 may be restricted on

enterprise networks. Port 5222 needs to be open to

use the remote printing service. For more

information, contact your network administrator.

AirPrint

The printer is not found

❏ The printer is not available with this function:

Check that the printer supports AirPrint on Epson’s

website.

❏ The network does not work:

Check that the printer and the wireless router are on

and connected to the network, and that the network

is working normally.

❏ The device and the printer are not on the same

network:

Check that the device and the printer are connected

to the same network. You cannot print from a

different segment.

Cannot print

❏ The application does not support AirPrint:

You can only print from applications that support

AirPrint.

Epson Connect Guide

Troubleshooting

Appendix

System Requirements

The Epson Connect service is available under the

following conditions.

Operating system

Computer

❏ Windows 7, Windows Vista, Windows XP,

Windows XP x64

❏ Mac OS X 10.5.x or later

Smartphone, tablet

❏ iOS: iPhone or iPod Touch with iOS v 4.1 or later, or

iPad with iOS v 4.2 or later

(Device) iPhone 4, iPhone 3G, iPhone 3GS, iPod

Touch 3rd Generation or later, iPad

❏ Android: Android OS v 2.1 or later

Web Browser

❏ Computer: Internet Explorer ver. 7 or later, Safari

ver. 5.0 or later, Firefox ver. 13 or later, Google

Chrome ver. 19 or later

❏ Smartphone/Tablet:

iOS: Standard browser for iOS 5.0 or later

Android 2.x: Firefox 10 or later

Android 3.x or later: Standard Android browser

Network Environment

❏ Printer connected to Wi-Fi or Wired LAN

❏ Printer connected to Wi-Fi/Wired LAN router (or

access point) that is connected to the Internet

❏ Recommended Internet connection.

- Minimum download speed: 512 Kbps or faster

- Recommended download speed: 1 Mbps or faster

Copyrights

❏ Microsoft

, Windows

, and Windows Vista

are

registered trademarks of the Microsoft

Corporation.

❏ Apple, Mac OS, and Macintosh are trademarks of

Apple Inc., registered in the U.S. and other

countries. AirPrint and the AirPrint logo are

trademarks of Apple Inc.

❏ Wi-Fi

is a registered trademark or trademark of

the Wi-Fi Alliance.

❏ Google Cloud Print

™

and Android

™

are

registered trademarks of Google Inc.

General Notice: Other product names used herein are

for identification purposes only and may be the

trademarks of their respective owners. Epson disclaims

any and all rights in those marks.

reserved.

Epson Connect Guide

Appendix