Performance Appraisal Planning 2016-2017 SMART Goals: A How to Guide
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More SMART Goal Examples
Ongoing
Provide high quality customer service resulting in a 90% customer satisfaction rating from
external customers on accuracy, timeliness and courtesy measures on an ongoing basis.
On an ongoing basis, reconcile the department financial reports by the 15th of every month with
no increase in reconciliation errors.
On an ongoing basis, accurately process and dispatch 95% of high priority calls for police, fire
and medical services.
On an ongoing basis, dispatch 82% of high priority calls for police, fire and medical services
within established timeframes.
Resolve 90% of complaints through a collaborative process without need for formal mediation
on an ongoing basis.
Conduct education, monitoring and enforcement to ensure that 98% of agricultural and pest
control businesses are in compliance with all pesticide regulatory requirements on an ongoing
basis.
Manage and support effective performance resulting in achievement of 75% of program and
individual performance targets by the end of the fiscal year.
Manage the department budget to stay within appropriations and accomplish 85% of service
results by the end of the fiscal year.
Coach and support my direct reports resulting in attainment of 85% of all performance plan
goals and feedback from direct reports that I provided them with clear expectations, meaningful
feedback and fair performance evaluations by the end of the fiscal year.
New Project/Performance Cycle-Specific
By March 2011, develop and implement a customer service plan that results in department staff
reporting that they are clear about expectations for excellent customer service and have the
skills and support to perform at that level and that results in customers reporting that they
receive excellent customer service.
Transition to a new automated case management system with minimal affects on customer
service by developing a training program that ensures all staff can process 30 cases per day no
later than three months after the end of the training classes.
Reduce overtime in the department from 150 hours per month to 50 hours per month by the
end of the fiscal year with no increase in incident reports.
Develop a quality improvement process for the sanitary sewer system that reduces the failure
rate to 1% by 12/31/11.
Create a partnership with at least 5 local cities to deliver two compliance-related training
workshops resulting in $____ improvement in Net County Cost by 6/30/11.
By 11/30/11, update the employee handbook to include a searchable intranet version that
employees find easy to use and informative.
Complete the Energy Watch Program to reduce countywide carbon emissions by 605 tons by the
end of the fiscal year.