STEP 2
The results of your DBS will be sent to you directly in the post. Once you receive your certificate you will
need to sign up to the DBS Update Service using the following internet address;
https://secure.crbonline.gov.uk/crsc/subscriber. The information shown on your DBS certificate may be
copied by the Licensing Authority and shared with other relevant departments within the council
and partner agencies, if necessary, with your prior consent. You are required to submit the DBS
certificate to the Fleet Compliance Team prior to completing Step 2. Once this has been seen by the
Compliance Officer and they are satisfied with the result, you can continue with the application process as
follows:
Medical
You will need to submit a completed Wiltshire Council medical form for hackney carriage and/or private hire
drivers. This medical must have been carried out by a doctor and they must complete the Doctor’s
declaration on the last page. You must be fit to the DVLA’s Group 2 Medical Standards of Fitness. It is
advised that prior to booking your appointment you check that the GP will complete the medical and sign
the Doctor’s declaration on the back page.
Online Safeguarding Training
This training can be completed from your own home; all you will need is access to the internet. The
Compliance Team will need to get you set up with a log-in to complete this, this will be requested following
completion of step 1 and you will be sent an email with instructions, it may take up to 2 weeks for your login
to be live. The training has a short, 10 question, multiple choice assessment at the end and the pass mark
is 70%. The assessment can be taken as many times as required to achieve the desired pass rate, but if
you are experiencing significant difficulty with the assessment you should contact via e-mail at
fleet.licensing@wiltshire.gov.uk for further advice.
Guidelines Knowledge Test
You will need a copy of the Wiltshire Council Guidelines for Hackney Carriage/Private Hire. You must read
and understand this document. The fee for this test is £40. Subsequent retests will be charged at £40.
In order to obtain a licence, a pass mark of 80% is required. There is a time limit of 45 minutes in which to
complete the test. The questions you will be asked relate to the Wiltshire Council Guidelines for Hackney
Carriage and Private Hire Licences, as well as basic calculations and general Highway Code questions.
The test will consist of multiple-choice questions/answers.
Geographical Knowledge Test (not required for Private Hire only licences)
This consists of an oral test relating to local geographic knowledge based on the zone you are applying for;
this test will cover all areas of that Zone, not just one specific town. Wiltshire Council area is made up of
four zones, please see zone map for areas covered by each zone. The fee for this test is £20. Subsequent
retests will be charged at £20.
The geographic knowledge test consists of 25 questions relating to:
Public buildings, pubs, clubs, restaurants, doctors, dentist surgeries, hospitals, schools, churches, places of
interest, supermarkets, taxi ranks within the area. The location of taxi ranks and zones can be found on our
website at: www.wiltshire.gov.uk/licences-permits-transport. In order to obtain a licence, a pass mark of 80% is
required.
If you fail to achieve the required pass mark on either test you may re-sit the test, subject to the following:
• A mark of between 50% and 80% will result in the applicant being required to re sit the test after a
minimum of fourteen days
• Applicants who fail to achieve a mark of 50% may re sit the test after a minimum period of twenty-
eight days
• Applicants who fail to pass the test after the 5
th
attempt will be required to wait three months before
re sitting the test.