140 Enterprise Chat and Email Installation and Configuration Guide
7. Browse to Shared Resource > Services > Workflow > Workflow Engine and verify that the Workflow
Engine process is running. If the process is in a stopped state, start the process by clicking the Run button.
Also ensure that the start type for the service process is set to automatic.
8. Browse to Partitions >
Partition > Services > Workflow > Workflow Engine and ensure that the start type
for the service instance is set to automatic. Start the Workflow Engine instance.
9. Browse to Shared Resource > Services > Email > Dispatcher and verify that the Dispatcher process is
running. If the process is in a stopped state, start the process by clicking the Run button. Also ensure that the
start type for the service process is set to automatic.
10. Browse to Partitions >
Partition > Services > Email > Dispatcher and ensure that the start type for the
service instance is set to automatic. Start the Dispatcher instance.
11. Browse to Shared Resource > Services > Unified CCE > EAMS and verify that the EAMS process is
running. If the process is in a stopped state, start the process by clicking the Run button. Also ensure that the
start type for the service process is set to automatic.
12. Browse to Partitions >
Partition > Services > Unified CCE > EAMS. Verify that the EAMS instance for
the Agent PG is automatically created. Also ensure that the start type for the instance is set to automatic.
Then start the EAMS instance.
13. Browse to Shared Resource > Services > Unified CCE > EAAS and verify that the EAAS process is
running. If the process is in a stopped state, start the process by clicking the Run button. Also ensure that the
start type for the service process is set to automatic.
14. Browse to Partitions >
Partition > Services > Unified CCE > EAAS. Configure the EAAS instance by
providing the MR Connection port number you provided while creating the MR PG (page 49). Also ensure
that the start type for the instance is set to automatic. Start the EAAS instance.
15. Browse to Shared Resource > Services > Unified CCE > Context Service and verify that the Context
Service process is running. If the process is in a stopped state, start the process by clicking the Run button.
Also ensure that the start type for the service process is set to automatic. If the ECE services server is behind
a firewall and does not have direct access to the internet, the Proxy Server URL should be provided so that
the server can connect to the Cisco Context Service. Format of the URL is:
http://ProxyServerName:Port
or
https://ProxyServerName:Port
16. Browse to Partitions > Partition > Services > Unified CCE > Context Service. Ensure that the start type
for the instance is set to automatic. Then start the Context Service instance.
Setting Up Web Links for Chat and Callback
To create a chat and collaboration link on your web site:
Open the code view of the host web page and add the edited link code (see page 138) from the entry point
properties at the appropriate point. You may need to ask your web master to perform this task.
ECE is now ready for use. To verify, log in as an agent, supervisor, or administrator and perform basic tasks.