enviolo Technical Manual 34
Warranty
The following warranty is a voluntary two-year limited warranty
offered by enviolo. It is offered to all purchasers of the enviolo city,
trekking and heavy duty (collectively, the “enviolo products”).
Under the laws in certain countries (for example, Germany, and
the Netherlands), a purchaser is entitled to statutory rights with
respect to products that are defective or do not conform with the
contract of sale. These rights allow a purchaser to demand, free of
charge, repair, replacement, or under certain conditions, discount
or refund by the seller of such products. This voluntary warranty
does not affect your statutory rights. If you live in one of these
countries, when you purchase enviolo products, in addition to
your statutory rights, you are also entitled to claims out of enviolo’s
limited warranty described below. These claims exist concurrently
with your statutory rights so that, should your product be defective
or if it does not conform with the contract of sale, while the limited
warranty is in place, you can choose to make a claim under your
country’s law or enviolo’s limited warranty.
What does this warranty cover?
enviolo warrants any enviolo product that is defective in materials
or workmanship. This warranty only extends to the original
purchaser and is not transferable. (Some states or countries do
not allow restriction of warranty coverage to the original buyer, so
this restriction may not apply to you). If you purchased your enviolo
product as part of another product, this warranty in no way replaces
or is an extension of the warranty of the manufacturer of that
product, which warranty is the sole responsibility of that product’s
manufacturer.
How long does this warranty last?
The warranty period lasts two years from the date of original
purchase.
What will enviolo do?
enviolo will, at enviolo's sole option, repair, replace or refund the
cost of the defective unit.
What does this warranty not cover?
This warranty does not apply to any of the following:
• Normal wear and tear to components subject to wear, such
as, for example, rubber seals and rings, jockey wheels on chain
tensioner (if applicable), twist grip rubber, and shier cables.
• Damage to parts not manufactured by enviolo or its related entities
(such as dropouts and chains).
• Labor required to remove, re-fit or re-adjust the product within the
bicycle assembly.
• A product used in any installation other than a single rider bicycle.
Tandems are not covered unless expressly allowed under a specific
enviolo product owner’s manual.
• A product that has been incorrectly installed and/or not adjusted
according to the enviolo product owner´s or technical manual,
which can be found at www.support.enviolo.com.
• A product that has been disassembled into its components beyond
the scope of service documentation (Owner´s Manuals for enviolo
internal gear hub with enviolo manual or AUTOMATiQ systems).
How to get warranty service?
Claims under this warranty must be made through the retailer where
the vehicle or the enviolo component was purchased, or through
an authorized retailer of enviolo components. Please return the
enviolo component to the retailer together with the original, dated
invoice or receipt. The retailer will contact enviolo customer service
to handle your warranty claim. Retailers requesting a warranty claim
should contact enviolo customer service to obtain a Warranty Return
Authorization. The retailer will then need to return the product to
enviolo together with satisfactory proof of the date of purchase.
This limited warranty is the sole and exclusive warranty made by
enviolo with respect to the product and is given in lieu of any other
warranty. To the extent allowed by applicable law, and all express or
implied warranties not set forth herein are waived and disclaimed,
including any implied warranty of merchantability or fitness for
a particular use. enviolo liability under this limited warranty is
limited solely to those liabilities set forth above. In the event that
any provision of this limited warranty should be or become invalid
or unenforceable under applicable law, the remaining terms and
conditions hereof shall remain in full force and effect and such invalid
or unenforceable provision shall be construed in such a manner as to
be valid and enforceable.
enviolo reserves the right to revise this limited warranty without
notice.
Warranty, Misuse and
Exclusion of Liability