www.ventbird.com 8 Southwest Pacific: New Caledonia & Fiji
Cancellation by VENT:
If VENT cancels a tour prior to departure without cause or good reason, VENT will provide the participant a full
refund, which will constitute full settlement to the participant.
If VENT cancels or delays a tour or any portion of a tour as a result of any Force Majeure event, VENT will use
its reasonable best efforts to refund any payments on the balance of the tour fee to participant; provided that,
VENT will have no obligation to provide a participant with a refund and will not be liable or responsible to a
participant, nor be deemed to have defaulted under or breached any applicable agreement, for any failure or delay
in fulfilling or performing any term of such agreement. A “Force Majeure” event means any act beyond VENT’s
control, including, without limitation, the following: (a) acts of God; (b) flood, fire, earthquake, hurricane,
epidemic, pandemic or explosion; (c) war, invasion, hostilities (whether war is declared or not), terrorist threats
or acts, riot or other civil unrest; (d) government order, law or actions; (e) embargoes or blockades; (f) national or
regional emergency; (g) strikes, labor stoppages, labor slowdowns or other industrial disturbances; (h) shortage
of adequate power or transportation facilities; and (i) any other similar events or circumstances beyond the control
of VENT.
This VENT Cancellation & Refunds policy does not apply to air tickets purchased through VENT or to any special
arrangements, such as additional hotel nights, that fall outside of the services described in the tour itinerary.
Victor Emanuel Nature Tours is not a participant in the California Travel Consumer Restitution Fund.
California law requires certain sellers of travel to have a trust account or bond. This business has a bond
issued by Travelers in the amount of $50,000. CST #2014998-50.
FUEL AND FUEL SURCHARGES: In the uncertain, often volatile oil market of late, it is difficult – if not
impossible – to predict fuel costs over the long term, and more specifically, at the time of operation of this
departure. Our prices are based upon the prevailing fuel rates at the time of itinerary publication. While we will
do everything possible to maintain our prices, if the fuel rates increase significantly, it may be necessary to institute
a fuel surcharge.
TRAVEL INSURANCE: To safeguard against losses due to illness, accident, or other unforeseen
circumstances, we strongly recommend the purchase of travel insurance as soon as possible after making a
deposit. VENT has partnered with Redpoint Travel Protection as our preferred travel insurance provider. Through
Redpoint, we recommend its Ripcord plan. Designed for all types of travelers, Ripcord is among the most
comprehensive travel protection programs available.
Critical benefits of Ripcord include a completely integrated program with a single contact for emergency services,
travel assistance, and insurance claims; medical evacuation from your point of injury or illness to your
hospital of choice; comprehensive travel insurance for trip cancellation/interruption, medical expense coverage,
death of pet, and much more. Optional expanded insurance coverage is available and includes items such as
evacuation coverage in case of a natural disaster or political or security reasons, waiver for pre-existing medical
conditions exclusion, and a “Cancel for Any Reason” benefit. Ripcord is available to U.S. and non-U.S. residents.*
For a price quote, or to purchase travel insurance, please visit: https://ripcordtravelprotection.com/ventbird;
or click the Ripcord logo on our website (click Help and Trip Insurance); or call +1-415-481-0600. Pricing is
based on age, trip cost, trip length, and level of coverage.
*To be eligible for the pre-existing medical condition exclusion waiver and the optional Cancel for Any Reason
(CFAR) upgrade, you must purchase your policy within 15 days of making your first trip payment. The CFAR
benefit provides reimbursement for 75% of covered costs, and increases the policy premium by approximately
50%. Policies may be purchased either for the full value of the tour fee at the time of deposit or in segments as
individual tour payments are made (deposit, mid-payment, final balance, additional arrangements, etc.). The “pay
as you go” approach reduces up-front expense and ensures that the amount paid toward your full policy premium
is in proportion to the amount paid toward the full tour fee. If you choose to “pay as you go,” you must cover each