Concord Fax Online Cover Page Guide
www.concordfax.com
[email protected] (888) 271-0653
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Selecting Cover Page Behavior
Fax Online Users may specify the conditions in which a cover page is included. These
options include 1) always including a cover page, 2) never including a cover page, and
3) only including a cover page when certain conditions are met, such as when a token is
included in the subject line (“On Demand”), or when text is included in the body of the
email-to-fax request (“With Body Text”).
The following is a denintion of these options, as the options are listed in the Concord
Web Portal:
Automatic Cover Pages – Cover page will be included with every outbound fax,
whether or not there is text in the accompanying email body. Some business models
mandate that all fax transmissions include a company-designated cover page.
On Demand Cover Pages – Cover page will be included only when the User includes a
corresponding command token in the subject line of the email-to-fax transmission.
No Cover Pages – Cover pages are not available to the specied User(s).
With Body Text – Cover page will be included whenever text is detected in the email
body of the outbound transmission. The purpose of this setting is to ensure that text
typed into the body of an email is passed along to the fax recipient in the “Notes”
section of the cover page.
Cover page behavior can be set at the “Company”, “Department”, or “User” levels.
Company and Department level settings, by default, will apply to any user created
subsequent to the setting being made. Changes made to cover page settings at the
Company and Department levels do not apply to pre-existing Users unless the fax
behavior change is specically “pushed” to current/existing customers.
Cover page settings (like all account settings made within the portal) follow the settings
made at the most granular level. If no overriding settings are made at the “User” or
“Department” levels, all Users will follow the default settings established at the “Company”