2017. State of Georgia. GPSTC. All Rights Reserved
Use of Force and
De-escalation Options for
Gaining Compliance
GPSTC Police Legitimacy, Procedural Justice, and
Community Relations Curricula
Online Training Course
Program of Instruction
Georgia Public Safety Training Center
Instructional Services Division
February 2017
GPSTC Instructional Services Division Online Training Course: Use of Force and De-escalation Options for
Gaining Compliance
©
2017. State of Georgia. GPSTC. All Rights Reserved 1
Use of Force and De-escalation Options for Gaining
Compliance
5 hours
Purpose
The purpose of this Program of Instruction is to provide other training entities a reference
document related to the design of, and resources used in, the GPSTC Police Legitimacy,
Procedural Justice, and Community Relations Curricula.
Instructional Goal
The instructional goal for Use of Force and De-escalation Options for Gaining Compliance
is to provide officers with a review of use of force concepts and to introduce de-escalation
techniques as a tool for reducing the need to use force. Special emphasis is placed on
officer safety from both a physical and legal perspective.
Intellectual Property Notice
GPSTC requested and obtained written permission to use the copyrighted materials
referenced and used throughout this program of instruction and in our online training.
However, agencies who wish to use these same copyrighted materials are solely
responsible for obtaining copyright waivers and/or permissions to use these same
resources from the copyright holder. The waivers provided to GPSTC do not extend to
any other entities.
Evaluation Plan
A written examination should consist of 20 multiple-choice questions designed by the
agency instructor. The questions must follow the prescribed method of test development
according to POST Uniform Academy Rules and Regulations.
The quality and effectiveness of this course should also be evaluated through feedback
from course participants using course evaluation forms, observation by instructional
supervisors, and feedback from graduates.
GPSTC Instructional Services Division Online Training Course: Use of Force and De-escalation Options for
Gaining Compliance
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2017. State of Georgia. GPSTC. All Rights Reserved 2
Unit 1: Legal Considerations in the Use of Force
Terminal Performance Objective
Given an encounter with a non-compliant or violent subject, the officer will apply an
objectively reasonable level of force to stabilize the situation, in accordance with state and
federal statutes and current case law.
Enabling Objectives
1.1 Review constitutional standards for the use of force.
1.2 Apply a review of statutory and case law to use of force cases.
1.3 Identify force options and explain situations in which their deployment may
be reasonable.
1.4 Explain the need to articulate clearly the facts related to a use of force.
Topical Outline
I. Constitutional Standards
A. Regardless of public perception of recent cases, there has been no shift in
legal standards related to the use of force.
1. Excessive force is force that is not reasonable.
2. Over 90% of excessive force complaints are unfounded.
B. Force
1. Graham v. Connor
2. Tennessee v. Garner
3. Scott v. Harris
4. 4
th
, 8
th
, 14
th
Amendments to the U.S. Constitution
C. 4th Amendment
GPSTC Instructional Services Division Online Training Course: Use of Force and De-escalation Options for
Gaining Compliance
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2017. State of Georgia. GPSTC. All Rights Reserved 3
D. To constitute a 4th Amendment seizure of a person, there must be either:
1. The application of force, however slight; or
2. Submission to an officer’s “show of authority” to restrain the subject’s
liberty.
E. The application of physical force to restrain movement or to arrest is
sufficient to constitute a seizure.
F. Force may reasonably be used to:
1. Compel compliance with lawful commands.
2. Overcome physical resistance by a subject.
3. Prevent escape or restrain a subject for purposes of an arrest based
on probable cause.
4. Detain or restrain a subject during an investigatory stop based on
articulable reasonable suspicion.
5. Preempt a risk of injury to the officer or others (self-defense or
defense of others).
6. Achieve other legitimate law enforcement purposes when mere
presence and verbal commands fail.
G. Scott v. Harris
1. Even though an automobile was involved, Graham was used as the
test.
2. An attempt to terminate a dangerous pursuit that does not violate the
Fourth Amendment even when it places the fleeing motorist at risk.
GPSTC Instructional Services Division Online Training Course: Use of Force and De-escalation Options for
Gaining Compliance
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2017. State of Georgia. GPSTC. All Rights Reserved 4
H. Factors in 8th and 14th Amendment Claims of Excessive Force
1. Need for force.
2. Need v. amount used.
3. Extent of injuries.
4. Extent of threat to safety of staff and inmates.
5. Efforts made to temper the severity of the response.
II. Statutory and Case Law Review
A. Justification
1. “Where a defendant raises the affirmative defense of justification and
testifies to the same, the burden is on the state to disprove that defense
beyond a reasonable doubt.”
-Anderson v. State, 262 Ga. 7 (1992)
B. Relevant State Statutes
1. §16-3-20
2. §16-3-21
3. §16-3-24.2
4. §17-4-20(b)
5. §15-12-71
6. §17-7-52
C. Vehicle Pursuits
1. OCGA §40-6-6 (d)(2)
2. OCGA §40-6-6 (d)(3)
GPSTC Instructional Services Division Online Training Course: Use of Force and De-escalation Options for
Gaining Compliance
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2017. State of Georgia. GPSTC. All Rights Reserved 5
3. Where the action of the officer is reasonable (using due regard), their
pursuit cannot be the proximate cause of damage resulting from a
pursuit.
D. Officers and the Grand Jury
1. Officer must be given 20 days notice.
2. Testimony will be transcribed and may be released if an indictment
or presentment is not recommended.
3. Officer’s statement subject to cross-examination and rebuttal.
4. Civil grand jury may review cases to determine if there is sufficient
question as to the lawfulness of the officer’s actions.
III. Pre-Attack Indicators
A. Factors and Special Circumstances
1. Age
2. Sex
3. Size
4. Skill Level
5. Prior Knowledge of Offense(s) (i.e. obstruction)
6. Multiple Officers/Subjects
7. Intensity of the physical altercation
8. Environmental conditions (i.e. heat, cold)
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B. Pro-Active Use of Force
1. Generally less force used.
2. Less injury to suspect.
3. Less injury to officer.
4. Quick decision = less force later.
C. Pre-Attack Indicators Include:
1. Clenching
2. Glancing at officer’s weapon
3. Target glance
4. Eye contact
5. Bladed/fighting stance
6. Flanking
7. Abnormal breathing
8. Posturing
9. Nervous movement
10. Body grooming
IV. Force Options
A. Types of Force
1. Non-Deadly Force: Force that is not likely to cause death or serious
bodily harm.
a. To defend yourself or someone else from a third party using
unlawful force (non-deadly force) against you or the other
person.
GPSTC Instructional Services Division Online Training Course: Use of Force and De-escalation Options for
Gaining Compliance
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2017. State of Georgia. GPSTC. All Rights Reserved 7
2. Deadly Force: Force that is likely to cause death or serious bodily
injury.
a. To protect yourself or someone else from death or serious
bodily injury.
b. To prevent the commission of a forcible felony.
B. Non-Deadly Force Options
1. Hands-on control techniques
a. Control and Restraint Options (aka “Takedowns”).
b. Active Countermeasures
2. Chemical agents
3. Impact weapons
4. Electric control devices
5. Must be able to articulate the need for force to control and/or restrain
the subject.
6. Once the subject stops resisting, the officer must stop applying force.
C. Deadly Force
1. O.C.G.A. 17-4-20(b) authorizes the use of deadly force by a Sheriff
or Peace Officer who is appointed employed or appointed, and who
is in compliance with the POST Act (Title 35, Chapter 8), when he
or she reasonably believes:
a. The subject possesses a deadly weapon;
b. The subject poses an immediate threat of physical violence to
the officer or others; or
c. There is probable cause to believe the suspected felon has
committed a crime involving the infliction or threatened
infliction of serious physical harm.
GPSTC Instructional Services Division Online Training Course: Use of Force and De-escalation Options for
Gaining Compliance
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2017. State of Georgia. GPSTC. All Rights Reserved 8
2. Deadly Force Options
a. Firearms
b. Knives
c. Strikes to the head
d. Patrol vehicle
e. Grappling, wrestling, martial arts
f. Any available object or method
3. Verbal Warnings Required onlyWhen Feasible.
a. Primary explanation by Supreme Court for verbal warnings is
provided in Tennessee v. Garner only “when feasible.
b. Although an officer may choose to do so, warnings are not
mandatory in circumstances where a suspect poses an
imminent deadly threat to the officer or others.
4. Armed Suspect Moving to Obtain a Tactical Advantage
a. The suspect can:
i. Shoot while running.
ii. Shoot from behind cover at exposed officers.
iii. Proceed unseen to have opportunity to attack
perimeter officers by surprise.
iv. Take a hostage, if the opportunity is available.
ii. Force entry into adjacent locations occupied by
innocent and uninvolved people.
iii. Exit the scene and escape, perhaps to harm others
some other time or some other place.
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V. Articulation
A. Use of Force Reports
1. Investigator is looking for objective facts and personal perception of
the officer.
2. Should be written in chronological order.
3. Use of force will be analyzed using the objective reasonableness
standard.
4. Must be accurate and complete.
B. Articulation
1. Conclusions vs. Facts
2. Examples
a. Poor: “I handcuffed and frisked the suspect for officer
safety.”
b. Better: “I handcuffed and frisked the suspect because he
had a bulge in his jacket, and he would not keep his hands
out of his pockets after being told to do so.”
C. Set the Scene and Context of the Event
1. What was the situation that brought the officer in contact with the
subject?
2. Establish time, date, and location.
3. Establish lawful authority for being present at the scene.
GPSTC Instructional Services Division Online Training Course: Use of Force and De-escalation Options for
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2017. State of Georgia. GPSTC. All Rights Reserved 10
D. Physical Setting
1. What was the level of visibility (dark, bright, hazy, etc.?)
2. What noises were present?
3. Any unusual odors, relevant to the situation?
4. Did the officer detect anything through touch?
E. Identify any Other People Present
1. Other officers
2. Victims
3. Civilian witnesses
4. Suspects
F. Officer’s Perception of the Situation
1. How many people present?
2. What emotional characteristics were those people exhibiting?
3. Any violent activity taking place?
4. If so, what was the nature of that activity?
G. Subject’s Physical Appearance
1. Did the subject appear to be aware of the officer’s presence?
2. Did the suspect take any action to avoid contact with the officer?
3. Was the suspect in a state of anger or acting out of control?
H. Sequence of Events
1. What did the officer say to the subject?
2. What did the subject say to the officer?
GPSTC Instructional Services Division Online Training Course: Use of Force and De-escalation Options for
Gaining Compliance
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2017. State of Georgia. GPSTC. All Rights Reserved 11
3. What actions did the subject take to initiate a physical response by
the officer?
4. How did the officer perceive this action to be a threat?
I Exactly what Force was Used
1. Force option used by the officer.
2. If an instrument or weapon was used, and how it was employed.
J. Injuries Sustained by the Subject and/or Officer
1. Photographs or other records of the event.
2. Specific details of type and extent, using medical terms.
3. In the officer’s perception, what caused the injury?
4. Any and all medical treatment administered to both the subject and
the officer.
5. Attach reports from the hospital or EMTs.
K. Damage to Property
1. Officer’s property
2. Subject’s property
3. Other property
L. Consequences of the Incident
1. Document and catalog any physical evidence collected.
2. Include copies of incident and arrest reports.
GPSTC Instructional Services Division Online Training Course: Use of Force and De-escalation Options for
Gaining Compliance
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2017. State of Georgia. GPSTC. All Rights Reserved 12
Unit 2: De-escalation Options for Gaining Compliance
Terminal Performance Objective
Given an encounter with a non-compliant, non-violent subject, the officer will
employ de-escalation techniques to stabilize the situation, in accordance with the
concepts included in the GPSTC Police Legitimacy, Procedural Justice, and
Community Relations Curricula.
Enabling Objectives
2.1 Define de-escalation as it applies to law enforcement.
2.2 Identify signs and symptoms of an emotionally disturbed person.
2.3 Compare and contrast the benefits and disadvantages of de-escalation.
2.4 Identify the factors in the decision to attempt de-escalation.
2.5 Describe techniques for de-escalating a potentially dangerous situation.
2.6 Identify some pitfalls of de-escalation.
Topical Outline
I. De-escalation in Law Enforcement
A. Successful Uses of De-Escalation
B. Potential for De-escalation
1. Mental Health Crisis
2. Personal Crisis
3. Developmental
4. Disabilities
5. Victims and witnesses
6. Arrestees
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7. 3rd Parties
II. Emotionally Disturbed Persons
A. Emotionally Disturbed Person Defined
1. Demonstrating symptoms of Mental Illness;
2. Under the influence;
3. Experiencing medical problem;
4. Experiencing extreme situational stress.
B. Emotionally Disturbed Persons
1. May or may not have a mental illness, developmental disability, or
addictive disease.
2. May or may not have a history of unusual behavior.
3. Does have diminished capacity.
C. Verbal Cues
1. Illogical thoughts;
2. Unusual speech patterns;
3. Verbal hostility or excitement;
D. Behavioral Cues
1. Physical appearance;
2. Bodily movements;
3. Seeing, smelling, or hearing things that cannot be confirmed;
4. Confusion or unaware of surroundings;
5. Lack of emotional response;
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Gaining Compliance
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6. Inappropriate emotional reactions;
7. Causing injury to self;
8. Nonverbal expressions of sadness or grief.
E. Environmental Cues
1. Decorations;
2. Waste matter/trash;
3. Childish objects.
F. Reading Assignment: Survive Encounters with EDPs
Accessed:http://www.policemag.com/channel/patrol/articles/2002/1
0/officer-survival.aspx
III. Benefits and Disadvantages of De-escalation
A. Benefits
1. Less chance of injury.
2. Better chance for necessary force to succeed.
3. Increased officer safety.
4. Increased positive community relations.
5. May reduce liability and complaints.
B. Disadvantages
1. Requires more time and resources.
2. Decreased officer safety.
3. Manipulative suspects can take advantage of officers who let their
guard down.
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Gaining Compliance
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2017. State of Georgia. GPSTC. All Rights Reserved 15
IV. Factors in Decision to De-escalate
A. Factors to Consider
1. Medical conditions;
2. Physical limitations;
3. Language or communication barrier;
4. Drug interaction or influence of substances;
5. Mental impairment;
6. Developmental disability;
7. Behavioral crisis;
B. Decision Point
C. Factors Needed for De-escalation
1. Safety
a. Pre-attack indicators;
b. Presence of weapons;
c. Distance;
d. Presence of victims or bystanders;
e. Backup or lack of backup;
f. Containment.
2. Environment
3. Time
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Gaining Compliance
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D. Benefits
1. Allows adrenaline to subside;
2. Allows for more police resources to arrive;
3. Allows officer to formulate a plan;
4. Time to evacuate any 3
rd
parties.
E. Disadvantages
1. May empower the subject;
2. Allows emotional and physical fatigue to set in.
3. Can make officer complacent.
4. Resources are not unlimited.
F. When De-escalation Isn’t Working
1. Threatening to harm;
2. Opportunity to transition to force option;
3. Not risk-free;
4. Continually assess safety.
G. The Hidden Factor: Confidence
1. Training;
2. Equipment;
3. Experience;
4. Fitness.
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H. Documenting De-escalation
1. “I attempted to de-escalate the subject but…”
a. “the environment was too .” or,
b. “the subject refused to engage.”
2. “I stopped de-escalating when .”
V. De-escalation Techniques
A. Tactical Disengagement
1. Temporary retreat.
2. Creates time and distance.
3. Allows officer to reassess options which may include:
a. Permanently walking away from the situation.
i. Not every encounter requires law enforcement
intervention.
ii. If no laws have been broken, no person or property is
in danger, and the only thing that will be harmed by a
permanent disengagement is the officer’s ego, walking
away can sometimes be the most effective way to
handle the situation.
b. Re-engaging to de-escalate.
c. The use of force.
B. Active Listening
1. Key to de-escalation;
2. Fundamental communication skill;
3. Honest effort to empathize, comprehend entire message and
understand underlying emotions.
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Gaining Compliance
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2017. State of Georgia. GPSTC. All Rights Reserved 18
4. Goals of active listening.
5. Lowers emotional response.
6. Establishes rapport.
7. Gather information.
8. Encourage behavior change.
a. Diffuse intense emotions;
b. Create a more positive interaction;
c. Obtain voluntary compliance.
9. Active Listening Skills
a. Model and mirror
b. Open-ended questions
i. Cannot be answered in one-word.
ii. Convey sincere interest.
iii. Limit feelings of interrogation.
iv. Allow subject to vent.
v. Allow subject to feel respected.
c. Minimal encouragers
d. Effective pauses
e. Paraphrasing
i. Subject will usually listen so as not to be misquoted.
ii. Assists accuracy.
iii. Uses empathy.
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Gaining Compliance
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2017. State of Georgia. GPSTC. All Rights Reserved 19
iv. Keeps conversation on track.
v. Shows you were trying to solve problem.
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Gaining Compliance
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2017. State of Georgia. GPSTC. All Rights Reserved 20
10. Reading Assignment: Six Reasons that Tactical Disengagement
and Redeploy is Not Running Away
Accessed:http://policeofficersafety.blogspot.com/2014/11/six-
reason-that-tactical-disengagement.html
C. The Implied Threat of Force
1. May be beneficial during initial stages;
2. Should be de-emphasized if a barrier to communication;
a. “Let’s try to work through this together.”
3. Citizens may have their own biases toward police.
a. May not be justified, but still presents a barrier to
open communication.
D. Mental Disorder
1. “Clinically significant disturbance in an individual’s cognition, emotion
regulation, or behavior that reflects a dysfunction in the
psychological, biological, or developmental processes underlying
mental functioning. Mental disorders are usually associated with
significant distress or disability in social, occupational, or other
important activities.”
2. Interacting with Persons with Mental Illness
a. Collect as much information as possible.
b. Take your time.
c. Eliminate noise and distractions
d. Ask permission first.
e. Treat with dignity and respect.
f. Keep distance and respect personal space.
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Gaining Compliance
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2017. State of Georgia. GPSTC. All Rights Reserved 21
g. Talk slowly and quietly, and explain your intentions/actions.
h. Introduce yourself and others.
i. Explain in a firm, but gentle, voice that you want to help.
j. Ask how you can help.
k. Develop a sense of working together.
l. If fearful of your equipment, explain that it enables you to
perform your job, which is to help the public and them.
m. Give choices whenever possible.
n. Do not deceive.
o. Do not challenge.
p. Do not tease or belittle.
q. Do not forget the pain and fear they are experiencing.
r. Do not violate personal space.
s. Do not forget to ask about medications used.
E. E.A.R. Model
1. Engage
a. Gain trust/rapport.
b. Focus on physical health.
c. Use “You” statements to communicate observations.
d. Avoid “You” statements that imply judgment.
2. Assess
a. Continuous process.
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2017. State of Georgia. GPSTC. All Rights Reserved 22
b. Gather information.
c. Officer safety still priority #1.
d. Sources of information
i. Subject.
ii. Family, friends.
iii. Co-workers.
3. Resolve
a. Leave?
b. Referral?
c. Arrest?
d. Transport for mental health evaluation?
e. Transport for medical treatment?
F. Forecasting
G. The Loss Model
1. Loss of Reality
a. Observable Characteristics
i. Frightened;
ii. Confused;
iii. Difficulty concentrating and/or communicating;
iv. False belief;
v. Paranoid;
vi. Self-neglect.
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Gaining Compliance
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2017. State of Georgia. GPSTC. All Rights Reserved 23
b. De-escalation Goal
i. Ground the person in the here and now.
ii. Cut through fear and confusion.
2 Loss of Control
a. Observable Characteristics
i. Hostile;
ii. Manipulative;
iii. Impulsive;
iv. Destructive;
v. Confrontational;
vi. Present themselves as the victim.
b. De-escalation Goal
i. Let them vent.
ii. Use empathy and patience.
iii. Model and mirror appropriate behavior.
3. Loss of Perspective
a. Observable Characteristics
i. Anxiety;
ii. Physical discomfort;
iii. Restlessness;
iv. Rapid Speech;
v. Grandiose Ambitions;
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Gaining Compliance
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2017. State of Georgia. GPSTC. All Rights Reserved 24
vi. Extreme moods (highs or lows).
b. De-escalation Goal
i. Calm them down by letting them vent.
ii. Use active listening skills.
4. Loss of Hope
a. Observable Characteristics
i. Sad;
ii. Emotional;
iii. May have experienced a recent loss;
iv. Helplessness;
v. Withdrawn;
vi. Fatigue;
vii. Suicidal talk or gestures.
b. De-escalation Goal
i. Instill some hope.
ii. Seek professional help.
H. LAST Model
1. Lethality
2. Availability
3. Specificity
4. Timing
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Gaining Compliance
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2017. State of Georgia. GPSTC. All Rights Reserved 25
I. De-escalating Angry or Difficult Citizens
1. Acknowledge frustration.
2. Show empathy.
3. Apologize without accepting blame.
4. Don’t argue.
5. Give choices.
6. Distance yourself from negative.
7. Personalize the positive.
8. Do not answer abusive questions.
9. Answer all legitimate questions.
10. Minimize the subject’s negative behavior.
11. Set limits.
12. Rationalize.
13. Leave.
J. De-escalation Pitfalls
1. Avoid
a. Compromising officer safety;
b. Judging the subject;
c. Rushing;
d. Giving advice too soon;
e. Allowing ego to get in the way.
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Gaining Compliance
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2017. State of Georgia. GPSTC. All Rights Reserved 26
Unit 3: Lessons Learned
Terminal Performance Objective
Given a recent event, the officer will apply lessons learned, in accordance with
information taught in the de-escalation options unit of this course, state, and federal
statutes, and current constitutional case law.
Enabling Objectives
3.1 Analyze a recent case using the Graham v. Connor standard.
3.2 Analyze the time, safety, and environmental factors of a situation to
determine if de-escalation would have been a viable option.
3.3 Identify the legal issue associated with the use of force.
Topical Outline
I. Practical Exercise
A. Students must analyze a minimum of two recent cases to identify the
time, safety, and environmental factors present that tell the officer is
de-escalation would have been a viable option; the legal issues
associated with the use of force in the case reviewed; and whether
the officer’s actions were objectively reasonable under the Graham
v. Connor standard.
B. The following cases are used in the GPSTC online course. The
GPSTC requested and obtained written permission to use these
copyrighted materials in our online training.
However, agencies who wish to use these same materials are solely
responsible for obtaining copyright waivers and/or permissions to
use these same resources from the copyright holder. The waivers
provided to GPSTC do not extend to any other entities.
1. Case Study-Wilson v. Miller
Accessed: https://casetext.com/case/wilson-v-miller-21
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Gaining Compliance
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2017. State of Georgia. GPSTC. All Rights Reserved 27
2. Glendale, OH Suspect on the Highway
Accessed: https://www.calibrepress.com/2016/04/new-
bodycam-glendale-ohio-roadside-shoot/
3. Case Study- Davidson v. City of Opelika
Accessed: Davidson v. City of Opelika, No. 16-10857 (11th
Circuit Court of Appeals, Jan., 17, 2017).
4. Case Study- Prevatt v. City of Gainesville
Accessed: Prevatt v. City of Gainesville, No. 16-11081 (11th
Circuit, Aug. 8, 2016).
Instructional Guide
This block of instruction could be enhanced by the use of additional videos, a
practical exercise, role-playing, or demonstration.
Instructor References
The instructor should identify current references for this block of instruction,
including, but not limited to, the Peace Officer Reference Text, the Georgia
Criminal and Traffic Law Manual, and the Georgia Criminal Procedure Manual for
Peace Officers, as amended.
The following references were used in the original development of this course.
Anderson v. Creighton, 483 U.S. 635, 640 (1987).
Anderson v. State, 262 Ga. 7 (1992).
Brasseau v. Haugen, 543 U.S. 194 (2004).
Davidson v. Opelika, AL, et. Al No. 16-10857 (11th Circuit Court of Appeals, Jan.,
17, 2017).
De-escalation. (n.d.) Merriam-Webster’s online dictionary. Retrieved from
http://beta.merriam-webster.com/dictionary/deescalation
DeWine, Mike. (2016). Policing in the 21st century: 2106 course resource guide.
(Ohio Peace Officer Training Commission Publication). OH, Columbus :
Ohio Attorney General’s Office.
GPSTC Instructional Services Division Online Training Course: Use of Force and De-escalation Options for
Gaining Compliance
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2017. State of Georgia. GPSTC. All Rights Reserved 28
DeWine, Mike. (2016). The Ohio Peace Officer Training Commission:
Constitutional Use of Force. [PowerPoint slides].
DeWine, Mike. (2015). The Ohio Peace Officer Training Commission: De-
escalation and Mental Health. [PowerPoint slides].
Durden v. State, 250 Ga. 325 (1982).
Garner, G. W. (2002, October 1). Survive Encounters with EDPs - Article -
POLICE Magazine. Retrieved from
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