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include hybrid classes where part of the work
is handled asynchronously and some sessions
are synchronous (whether in person or
online), and hyflex classes in which students
can elect to come in person or attend online
synchronously or asynchronously.
Prior to 2020 and the COVID-19
pandemic, online classes had gained
momentum because of the convenience and
flexibility they offer students (Bolliger &
Inan, 2012; Darby & Lang, 2019; Howard et
al., 2019; Londino-Smolar & Hansel, 2021).
Current research shows that students are
electing to continue learning online post-
pandemic (Anderson, 2021; Morris &
Anthes, 2021). As Londino-Smolar and
Hansel (2021) report, research studies show
that student performance in online courses is
comparable to traditional classroom settings
and that online education can be as effective
as brick-and-mortar education. Notable areas
of challenge for online education include
lower completion rates compared to in-
person classes (Bollinger & Inan, 2012;
Nilson & Goodson, 2018) and “lower
completion rates and poorer grade
performance” for historically
underrepresented groups, such as minority
and nontraditional students (Howard et al.,
2019, p. 2).
As Bolliger and Inan (2012) show,
students can often feel lonely and
disconnected in online classes because they
are not physically in the same room as their
instructor and their peers. Swan (2002) notes
that there is a “heightened need for instructor
activity and interaction in online
environments” in order to develop an online
learning community (p. 26). Garrison et al.
(2000) propose a community of inquiry
framework that centers the online learning
environment around the concept of
community. For Garrison et al. (2000),
learning occurs at the intersection of three
forms of presence: teaching presence, social
presence, and cognitive presence. Teaching
presence is understood as the design of the
course material and learning activities, from
their curation to the way they are presented
and organized, and as the facilitation of the
learning in the online environment. Social
presence is summed up as the socio-
emotional aspect of the class where students
get to know their instructor and their peers
and where the feeling of connection to others
is created; social presence is about
“presenting themselves to the other
participants as ‘real people’” (Garrison et al.,
2000, p. 89). Finally, cognitive presence is
the learning process that occurs in the class.
Boettcher and Conrad (2021) sum up the
concept of presence as “being there” (p. 81)
and argue that it is “the most important best
practice for an online course” (p. 81). In this
article, we will show that transparent
teaching methods help establish and sustain
the three forms of presence recommended in
building a community of inquiry in online
learning environments.
Another best practice for online
learning concerns course design: course
materials should be accessible (following the
principles of Universal Design for Learning),
easy to find, and consistent (Asgarpoor,
2019; Darby & Lang, 2019; Nilson &
Goodson, 2018; Riggs & Linder, 2016). In
addition, clear channels of communication
between the student and the instructor and
amongst students are vital (Boettcher &
Conrad, 2021; Darby & Lang, 2019; Nilson
& Goodson, 2018).
Finally, Akella et al. (2021), drawing
on existing research, note that while
technology is at the foundation of the
learning experience online, “technology by
itself cannot take up an independent role or