‘Voluntary Product Accessibility Template’ and ‘VPAT’ are registered service marks of the Information Technology Industry Council (ITI)
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Clarivate EndNote Mac Desktop: Accessibility Conformance Report
VPAT
®
Version 2.4: International Edition, February 2020
Name of Product/Version:
EndNote 21 Mac Desktop version.
Product Description:
EndNote is a commercial reference management software package, used to manage bibliographies and references
when writing essays, reports, or articles. EndNote groups citations into ‘libraries’ with the file extension .enl and a
corresponding .data folder. There are several ways to add a reference to a library—manually, or by exporting,
importing, copying from another EndNote library, or connecting from EndNote.
Report Date:
October 2023
Contact Information:
Clarivate Support
Notes:
Clarivate is committed to providing an experience that is fully accessible to everyone. We make every effort to
ensure that all pages comply with web accessibility guidelines. Due to the scale and complex nature of Clarivate
content and services, this is an ongoing effort. We appreciate your feedback.
Evaluation Methods Used:
Methods and tools:
• Xcode and the Accessibility Inspector
• VoiceOver screen-reader
• Color Contrast Analyzer or WebAim Contrast Checker
• Keyboard checks, observation, product use
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Applicable Standards/Guidelines
This report covers the degree of conformance for the following accessibility standard/guidelines:
Standard/Guideline
Included In Report
Web Content Accessibility Guidelines 2.0
Level A: Yes
Level AA: Yes
Level AAA: No
Web Content Accessibility Guidelines 2.1
Level A: Yes
Level AA: Yes
Level AAA: No
Revised Section 508 standards published January 18, 2017 and corrected January
22, 2018
Yes
EN 301 549 Accessibility requirements suitable for public procurement of ICT
products and services in Europe, - V3.1.1 (2019-11)
No
Terms
The terms used in the Conformance Level information are defined as follows:
• Supports: The functionality of the product has at least one method that meets the criterion without known defects or meets with equivalent
facilitation.
• Partially Supports: Some functionality of the product does not meet the criterion.
• Does Not Support: The majority of product functionality does not meet the criterion.
• Not Applicable: The criterion is not relevant to the product.
• Not Evaluated: The product has not been evaluated against the criterion. This can be used only in WCAG 2.0 Level AAA.
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WCAG 2.1 Report
Tables 1 and 2 also document conformance with:
• EN 301 549: Chapter 9 - Web, Chapter 10 - Non-Web documents, Section 11.2.1- Non-Web Software (excluding closed functionality), and
Section 11.2.2 - Non-Web Software (closed functionality).
• Revised Section 508: Chapter 5 – 501.1 Scope, 504.2 Content Creation or Editing, and Chapter 6 – 602.3 Electronic Support Documentation.
Note: When reporting on conformance with the WCAG 2.x Success Criteria, they are scoped for full pages, complete processes, and accessibility-
supported ways of using technology as documented in the WCAG 2.0 Conformance Requirements.
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Table 1: Success Criteria, Level A
Notes:
Criteria
Conformance Level
Remarks and Explanations
Partially Supports
• Large ‘chunky’ utility icons above the ‘All References’ list
have unique, customized alt text that displays when the icon
has focus. However:
1. Those icons are only accessible with tab navigation
when using basic search
• Corresponding icons in the left-pane nav are being read
aloud as 'image, image'. Unnecessary and annoying. The Alt
attributes for the image tags can be null, as in alt=""" . . .
which 'tells' the screen reader to skip over the image.
• Most button images are read aloud, sometimes identified as
simply, Button. For example, the Add and Remove row plus
(+) and minus (-) on Advanced Search.
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Criteria
Conformance Level
Remarks and Explanations
Not Applicable
No audio or video content.
Not Applicable
No audio or video content.
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Criteria
Conformance Level
Remarks and Explanations
Not Applicable
No audio or video content.
Partially Supports
• Many form controls (buttons, checkboxes, drop-downs,
etc.) do not have corresponding Label / Name pairs.
• Minimal use of headings and subheadings—used mostly to
segment functional area within the 3 main panes on
application pages.
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Criteria
Conformance Level
Remarks and Explanations
Supports
• The left-to-right ordering of the navigation, reference
listing, and document details panes provides a meaningful
sequence for scanning different views for a western-
speaking user base.
• Layout is managed through tables and can be very
cumbersome to get to clear and actionable items. This is
most awkward I in the left pane navigation, the search form for
doing an internal or external search of references.
Supports
When used, on-screen instructions do not depend on sense-
based perceptions such as the ‘button on the right’ or ‘the
green box’.
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Criteria
Conformance Level
Remarks and Explanations
Supports
Color is used to enhance usability in conjunction with other
techniques. For example:
• Outlining the area of cursor focus,
• Underlining link text when a link is activated,
• Asterisk to indicate required fields on email form.
Color is never the only means of conveying information,
indicating an action, prompting a response, or distinguishing a
visual element.
Not Applicable
No audio or video content.
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Partially Supports
• Top menu / navigation selections:
With focus in the Document Details pane, cannot use the
keyboard to get to Summary, Edit, PDF links.
• Cannot use the keyboard to get to the Attach File or Attach
PDF buttons.
• Cannot use the keyboard to access the Save button while in
edit mode. No obvious work-around.
• With the (sometimes) exception of the ‘Attach file’ button,
there are no interactive controls in the Document Details
pane that are keyboard accessible.
• User is unable to Tab to large, chunky utility icons—Citation,
New Reference, Share Group, Export References, Search the
Web, Create a WoS Citation Report—in several places
throughout the application, including the All References list.
There does appear to be a work-around accessing the
menus, or if basic search is on
• Reference List:
With an external search running, the user sees a progress
meter. However there is no corresponding auditory
feedback. Additionally, Pause and Cancel links are not
keyboard accessible while the search is running.
• In the left navigation, button (+) to create a new tag is not
accessible via keyboard, the hot key of 'enter' is also not
clear.
• After running a reference search: User is unable to use the
keyboard tabbing to:
➢ Access the button to 'add selected references to library'.
➢ Access table pagination.
➢ Access links to Cancel or Pause the search.
There is a work around to move through each part of the
content individually to get past a keyboard trap.
• Most Insert Fields functionality does not work with the
keyboard.
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Criteria
Conformance Level
Remarks and Explanations
• The ‘Add the selected online records to your local library'
button is not accessible by tabbing due to keyboard trap.
• In the Styles window, form control that toggles between
Less Info and More Info cannot be accessed via the
keyboard and does not appear to have a label that would be
read aloud if it was accessible.
• Styles > Edit > Bibliography/Footnotes > Templates
‘Insert field’ is not usable with keyboard. It only kind of
works with the first field in the Tab menu. When in fields, it
is also highlighted like it is active, but it isn't.
• Global across EndNote.
Users cannot interact with table/list headers to change the
selected sort order. This is currently not possible.
• Unable to clear entered/selected Advanced Search values.
• On document/edit view page. . . cannot reach Save button
with Tab.
• Global: As corrections are being made, relevant to Tab order
of interactive elements, ensure that only interactive
elements are included in Tab order.
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Criteria
Conformance Level
Remarks and Explanations
Partially Supports
• In New Reference modal, there is no Close X. Pressing Esc
does not dismiss the modal.
• Open Style Manager (menu selection), and corresponding
EndNote Styles (corresponding modal title) . . . you cannot
Tab to or otherwise access the Close X. Pressing Esc does
not dismiss the modal.
• Advanced search in external/internal search is a keyboard
trap, users have to use object by object navigation to get
out.
• Same keyboard trap in the EndNote Filters / Filter Manager
modal.
• Go into Edit a Style . . . EndNote Styles . . . User needs to
navigate every element on the page to get to the Close
button. Esc does not close the dialog. Effectively a keyboard
trap.
• 'About This Style' modal . . . keyboard trap in Comments
field.
Partially Supports
EndNote 21 on Mac does not appear to have single character
shortcuts. However, some common keyboard shortcuts may
not function as expected.
The advanced search selection boxes do not open with
VO+Space command, but instead just the spacebar, it can be
disorienting
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Criteria
Conformance Level
Remarks and Explanations
Not Applicable
EndNote does not impose task-based time limits.
Conformance determined with Xcode Accessibility Inspector,
Color Contrast Analyzer, manual keyboard testing, VoiceOver,
and observation.
Not Applicable
There is no moving, blinking, scrolling, or auto-updating content
in EndNote.
Conformance determined with Xcode Accessibility Inspector,
Color Contrast Analyzer, manual keyboard testing, VoiceOver,
and observation.
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Criteria
Conformance Level
Remarks and Explanations
Not Applicable
No flashing or blinking content.
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Criteria
Conformance Level
Remarks and Explanations
Not Applicable
Not Applicable, based on ‘Closed Software: Does not apply’
statement in the Criteria column to the left here.
Note: Bypass Blocks are commonly known as ‘Skip links’.
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Criteria
Conformance Level
Remarks and Explanations
Not Applicable
• As a desktop application, EndNote is not comprised of web
pages. From the W3C documentation:
‘Web pages have titles that describe topic or purpose.’
• Note: At the left here in the Criteria column.
Closed Software: ‘Does not apply.’
Partially Supports
• In some parts of the application, the Tab order is not always
discernible.
• In 'Output Styles', Focus order is off. 'Get more on the web'
is last, after all other buttons.
Style > Edit > Footnotes
Last check box ‘When using the short form’ is out of tab order.
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Criteria
Conformance Level
Remarks and Explanations
Supports
Not Applicable
Product does not require multipoint or path-based gestures for
operation.
Conformance determined with Xcode Accessibility Inspector,
Color Contrast Analyzer, manual keyboard testing, VoiceOver,
and observation.
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Criteria
Conformance Level
Remarks and Explanations
Supports
From:
https://www.w3.org/WAI/WCAG21/Understanding/pointer-
cancellation.html
The following is true in the product:
‘No Down-Event: The down-event of the pointer is not used to
execute any part of the function’
That is, when the user clicks an interactive control, and
continues to depress the mouse button while moving the
pointer off the target before releasing the button, no part of
the intended function is executed.
Conformance determined with Xcode Accessibility Inspector,
Color Contrast Analyzer, manual keyboard testing, VoiceOver,
and observation.
Partially Supports
• None of the fields in the document/edit view . . . right pane,
have Labels in Names.
• On same document/edit view . . . Search button has no
label.
• Global: Good practice to always reflect (visible) Label in
(hidden, but available to screen readers) Name. Including
the Label in the Name ensures that vision-challenged users
will hear the same visible Label that a sighted user sees.
• 'About This Style' . . . no Labels on fields.
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Criteria
Conformance Level
Remarks and Explanations
Not Applicable
EndNote does not include any functionality, operated by device
or user motion . . . such as device rotation between portrait and
landscape.
Conformance determined with Xcode Accessibility Inspector,
Color Contrast Analyzer, manual keyboard testing, VoiceOver,
and observation.
Not Applicable
In a web application, the language of each page is specified. For
example, with English as <html lang="en"> in the HTML source
code.
Note: The language of the Mac EndNote interface is English.
There is no user provision to change the language.
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Criteria
Conformance Level
Remarks and Explanations
Supports
Context is not changed on focus alone.
Supports
Context is not changed automatically; appropriate controls are
provided.
Conformance determined with Xcode Accessibility Inspector,
Color Contrast Analyzer, manual keyboard testing, VoiceOver,
and observation.
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Criteria
Conformance Level
Remarks and Explanations
Supports
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Partially Supports
• When search is complete, visual focus of the results table is
at the bottom. Even a sighted user using keyboard would
not see focus, would need to know to 'page up.'
• Styles > Sort Order (auth and bib)
The Title for the 'Other Sort options' should make it clear
you are in the 'other' option. It also just keeps coming back,
really hard to get it to go away.
• Cannot create nested groups using the keyboard and modal
dialog. You can do it with your mouse/cursor . . . drag and
drop. Instructions may help.
• My Tags is missing label.
• The Create Tag window should have a label and name. (It's a
table.)
• Create Tag . . . needs a label. It's the color tag create list.
• Tables don’t all have a meaningful label and name. They
should.
• EndNote has both content and presentation tables
• Global: Make sure every control / interactive element in a
table has a label.
• Navigating items layed out with tables can be come tricky,
like in the advanced search pane
• Add / Remove row buttons on Advance Search read just
'Button'. Need to be more precise with these labels. Good
practice to provide meaningful, accurate Label / Name pairs
for all interactive elements. Exception example:
Add / Remove row buttons on Advance Search read just
'Button'.
• Details Close button not labeled.
• New Reference modal dialog. Fields have no labels.
• Not clear how to make multiple selections from a
References results list.
• ‘About this Style’ modal, Insert Text . . . needs label.
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Criteria
Conformance Level
Remarks and Explanations
• EndNote Styles: Citations > Templates . . . need labels on
controls.
• EndNote Styles: Citations > Templates . . . 'Multiple Citation
Separator' needs label.
• EndNote Styles: Citations > Templates . . . all interactive
form fields need Labels.
• EndNote Styles: Citations > Templates (style edit) . . . need
labels.
• Bibliography > Sort Order . . . need labels
• Bibliography > Categories . . . Insert reference type button
needs label.
• Bibliography > Title Capitalization . . . check labels.
Forms coded with necessary mark-up (use of labels/ids, fieldset,
etc.) to make them accessible to assistive technologies.
Supports
• Note: This criterion scheduled to be deprecated out of
WCAG with the advent of WCAG 2.2.
• Also, as noted here in the Criteria column, ‘Does not apply’
to Closed Software.
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Criteria
Conformance Level
Remarks and Explanations
Not Applicable
Note: This criterion not required for Closed Software, like
EndNote for the Mac.
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Table 2: Success Criteria, Level AA
Notes:
Criteria
Conformance Level
Remarks and Explanations
1.2.4 Captions (Live) (Level AA)
Also applies to:
EN 301 549 Criteria
• 9.1.2.4 (Web)
• 10.1.2.4 (Non-web document)
• 11.1.2.4 (Open Functionality Software)
• 11.1.2.4 (Closed Software)
• 11.8.2 (Authoring Tool)
• 12.1.2 (Product Docs)
• 12.2.4 (Support Docs)
Revised Section 508
• 501 (Web)(Software)
• 504.2 (Authoring Tool)
• 602.3 (Support Docs)
Not Applicable
No audio or video content.
1.2.5 Audio Description (Prerecorded) (Level AA)
Also applies to:
EN 301 549 Criteria
• 9.1.2.5 (Web)
• 10.1.2.5 (Non-web document)
• 11.1.2.5 (Open Functionality Software)
• 11.1.2.5 (Closed Software)
• 11.8.2 (Authoring Tool)
• 12.1.2 (Product Docs)
• 12.2.4 (Support Docs)
Revised Section 508
• 501 (Web)(Software)
• 504.2 (Authoring Tool)
• 602.3 (Support Docs)
Not Applicable
No audio or video content.
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Criteria
Conformance Level
Remarks and Explanations
1.3.4 Orientation (Level AA 2.1 only)
Also applies to:
EN 301 549 Criteria
• 9.1.3.4 (Web)
• 10.1.3.4 (Non-web document)
• 11.1.3.4 (Open Functionality Software)
• 11.1.3.4 (Closed Software)
• 11.8.2 (Authoring Tool)
• 12.1.2 (Product Docs)
• 12.2.4 (Support Docs)
Revised Section 508 – Does not apply
Does Not Support
EndNote is not responsive. For example, no
reflow, no stacking of content as view port is
narrowed.
Conformance determined with Xcode
Accessibility Inspector, Color Contrast Analyzer,
manual keyboard testing, VoiceOver, and
observation.
1.3.5 Identify Input Purpose (Level AA 2.1 only)
Also applies to:
EN 301 549 Criteria
• 9.1.3.5 (Web)
• 10.1.3.5 (Non-web document)
• 11.1.3.5.1 (Open Functionality Software)
• 11.1.3.5.2 (Closed Software)
• 11.8.2 (Authoring Tool)
• 12.1.2 (Product Docs)
• 12.2.4 (Support Docs)
Revised Section 508 – Does not apply
Not Applicable
Purpose geared around input form fields . . .
primarily personal, often repeatable or
redundant PII (Personal Identifiable Information)
information, like name and address.
Endnote does not collect such information.
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Criteria
Conformance Level
Remarks and Explanations
1.4.3 Contrast (Minimum) (Level AA)
Also applies to:
EN 301 549 Criteria
• 9.1.4.3 (Web)
• 10.1.4.3 (Non-web document)
• 11.1.4.3 (Open Functionality Software)
• 11.1.4.3 (Closed Software)
• 11.8.2 (Authoring Tool)
• 12.1.2 (Product Docs)
• 12.2.4 (Support Docs)
Revised Section 508
• 501 (Web)(Software)
• 504.2 (Authoring Tool)
• 602.3 (Support Docs)
Partially Supports
• Red text used for author names is very low
contrast in dark mode.
• Contrast of selected tree item in nav pane is
very low. Contrast of text against background
must be at least 4.5:1.
• Global across EndNote:
Gray colors used for some text and labeling
do not meet the minimum color contrast of
4.5:1 for text color against background color.
• Xcode accessibility inspector flags light gray
text on white background all over the app.
This may be an operating system thing, but
would be good to change. Consider going
with #555555 . . . which we know is
accessible over a white background.
• Table headers on reference list in High
Contrast mode do not change to black . . .
resulting in a low contrast experience.
• Field labels in document/edit view fail
contrast (of at least 4.5:1) in dark mode.
(Gray text on black.)
• On document/edit view . . . Search button
fails contrast in dark mode.
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Criteria
Conformance Level
Remarks and Explanations
1.4.4 Resize text (Level AA)
Also applies to:
EN 301 549 Criteria
• 9.1.4.4 (Web)
• 10.1.4.4 (Non-web document)
• 11.1.4.4.1 (Open Functionality Software)
• 11.1.4.4.2 (Closed Software)
• 11.8.2 (Authoring Tool)
• 12.1.2 (Product Docs)
• 12.2.4 (Support Docs)
Revised Section 508
• 501 (Web)(Software)
• 504.2 (Authoring Tool)
• 602.3 (Support Docs)
Does Not Support
Changes to zoom level made at operating system
level are not reflected in EndNote.
Note: A user can make UI preference selections,
including Display Font size from the Edit >
EndNote Preferences modal dialog,
1.4.5 Images of Text (Level AA)
Also applies to:
EN 301 549 Criteria
• 9.1.4.5 (Web)
• 10.1.4.5 (Non-web document)
• 11.1.4.5.1 (Open Functionality Software)
• 11.1.4.5.2 (Closed Software) – Does not apply
• 11.8.2 (Authoring Tool)
• 12.1.2 (Product Docs)
• 12.2.4 (Support Docs)
Revised Section 508
• 501 (Web)(Software)
• 504.2 (Authoring Tool)
• 602.3 (Support Docs)
Not Applicable
Note: As noted in the Criteria column at the left
here, this criterion does not apply to Closed
Software, such as EndNote.
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Criteria
Conformance Level
Remarks and Explanations
1.4.10 Reflow (Level AA 2.1 only)
Also applies to:
EN 301 549 Criteria
• 9.1.4.10 (Web)
• 10.1.4.10 (Non-web document)
• 11.1.4.10 (Open Functionality Software)
• 11.1.4.10 (Closed Software)
• 11.8.2 (Authoring Tool)
• 12.1.2 (Product Docs)
• 12.2.4 (Support Docs)
Revised Section 508 – Does not apply
Does Not Support
EndNote is not responsive. Content is simply
clipped or covered from view as the user
restricts or shrinks the viewport dimensions.
Conformance determined with Xcode
Accessibility Inspector, Color Contrast Analyzer,
manual keyboard testing, VoiceOver, and
observation.
1.4.11 Non-text Contrast (Level AA 2.1 only)
Also applies to:
EN 301 549 Criteria
• 9.1.4.11 (Web)
• 10.1.4.11 (Non-web document)
• 11.1.4.11 (Open Functionality Software)
• 11.1.4.11 (Closed Software)
• 11.8.2 (Authoring Tool)
• 12.1.2 (Product Docs)
• 12.2.4 (Support Docs)
Revised Section 508 – Does not apply
Partially Supports
• Chunky icons above reference / Results list . .
. non-text contrast could be better—
currently teal and gray. Should be at least 3:1
for non-text contrast.
Conformance determined with Xcode
Accessibility Inspector, Color Contrast Analyzer,
manual keyboard testing, VoiceOver, and
observation.
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Criteria
Conformance Level
Remarks and Explanations
1.4.12 Text Spacing (Level AA 2.1 only)
Also applies to:
EN 301 549 Criteria
• 9.1.4.12 (Web)
• 10.1.4.12 (Non-web document)
• 11.1.4.12 (Open Functionality Software)
• 11.1.4.12 (Closed Software)
• 11.8.2 (Authoring Tool)
• 12.1.2 (Product Docs)
• 12.2.4 (Support Docs)
Revised Section 508 – Does not apply
Not Applicable
1.4.13 Content on Hover or Focus (Level AA 2.1 only)
Also applies to:
EN 301 549 Criteria
• 9.1.4.13 (Web)
• 10.1.4.13 (Non-web document)
• 11.1.4.13 (Open Functionality Software)
• 11.1.4.13 (Closed Software)
• 11.8.2 (Authoring Tool)
• 12.1.2 (Product Docs)
• 12.2.4 (Support Docs)
Revised Section 508 – Does not apply
Partially Supports
• In New Reference modal, there is no Close X
and pressing Esc does not dismiss the modal.
• Open Style Manager (menu selection), and
corresponding EndNote Styles
(corresponding modal title) . . . you cannot
Tab to or otherwise access the Close X.
Pressing Esc does not dismiss the modal.
• Same keyboard trap in the EndNote Filters /
Filter Manager modal.
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Criteria
Conformance Level
Remarks and Explanations
2.4.5 Multiple Ways (Level AA)
Also applies to:
EN 301 549 Criteria
• 9.2.4.5 (Web)
• 10.2.4.5 (Non-web document) – Does not apply
• 11.2.4.5 (Open Functionality Software) – Does not
apply
• 11.2.4.5 (Closed Software) – Does not apply
• 11.8.2 (Authoring Tool)
• 12.1.2 (Product Docs)
• 12.2.4 (Support Docs)
Revised Section 508
• 501 (Web)(Software) – Does not apply to non-web
software
• 504.2 (Authoring Tool)
• 602.3 (Support Docs) – Does not apply to non-web
docs
Supports
More than one way is available to locate the
main sections of EndNote.
For example, various EndNote sections are
accessible using:
• Left-side navigation.
• Top navigation.
• Alt + keyboard shortcuts.
Note: The language of 2.4.5 Multiple Ways reads,
in part, like this:
‘Provide multiple ways for users to find your
website’s pages.’
That language does not lend itself to a desktop
application like EndNote. The first parts of the
remarks above are one way to perhaps interpret
2.4.5 in the context of a desktop application.
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Criteria
Conformance Level
Remarks and Explanations
2.4.6 Headings and Labels (Level AA)
Also applies to:
EN 301 549 Criteria
• 9.2.4.6 (Web)
• 10.2.4.6 (Non-web document)
• 11.2.4.6 (Open Functionality Software)
• 11.2.4.6 (Closed Software)
• 11.8.2 (Authoring Tool)
• 12.1.2 (Product Docs)
• 12.2.4 (Support Docs)
Revised Section 508
• 501 (Web)(Software)
• 504.2 (Authoring Tool)
• 602.3 (Support Docs)
Partially Supports
• Descriptive headings and subheadings help
to organize content and functionality
throughout EndNote.
• Internal Search (vs. external) Advanced
Search form . . . ensure that there are
accurate, meaningful labels for all interactive
elements.
• New Reference modal dialog. Fields have no
labels.
• Not clear how to make multiple selections from a
References results list. Instructions?
• Creating tags: The input field does not have a
value that is read by the screen reader. Just
announced as input for the name of the tag. The
color of the tag the colors are announced, but no
context what I am setting.
• Global: Every interactive control should have a
Label, and as appropriate, a Name (that contains
the Label). By doing that, a person whose vision
prevents them from reading a visible label, will
hear that same label read aloud in the non-visible
Name attribute.
• 'About This Style' . . . no Labels on fields.
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Criteria
Conformance Level
Remarks and Explanations
2.4.7 Focus Visible (Level AA)
Also applies to:
EN 301 549 Criteria
• 9.2.4.7 (Web)
• 10.2.4.7 (Non-web document)
• 11.2.4.7 (Open Functionality Software)
• 11.2.4.7 (Closed Software)
• 11.8.2 (Authoring Tool)
• 12.1.2 (Product Docs)
• 12.2.4 (Support Docs)
Revised Section 508
• 501 (Web)(Software)
• 504.2 (Authoring Tool)
• 602.3 (Support Docs)
Partially Supports
• References list selection/deselection . . . not
clear.
• Focus on Search button in Advanced Search
is very subtle. When tabbing to the button,
the button appears active, but the rectangle
intended to show button focus is subtle
enough to overlook.
3.1.2 Language of Parts (Level AA)
Also applies to:
EN 301 549 Criteria
• 9.3.1.2 (Web)
• 10.3.1.2 (Non-web document)
• 11.3.1.2 (Open Functionality Software) – Does not
apply
• 11.3.1.2 (Closed Software) – Does not apply
• 11.8.2 (Authoring Tool)
• 12.1.2 (Product Docs)
• 12.2.4 (Support Docs)
Revised Section 508
• 501 (Web)(Software)
• 504.2 (Authoring Tool)
• 602.3 (Support Docs)
Not Applicable
Content does not include foreign-language
words or phrases.
Conformance determined with Xcode
Accessibility Inspector, Color Contrast Analyzer,
manual keyboard testing, VoiceOver, and
observation.
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Criteria
Conformance Level
Remarks and Explanations
3.2.3 Consistent Navigation (Level AA)
Also applies to:
EN 301 549 Criteria
• 9.3.2.3 (Web)
• 10.3.2.3 (Non-web document) – Does not apply
• 11.3.2.3 (Open Functionality Software) – Does not
apply
• 11.3.2.3 (Closed Software) – Does not apply
• 11.8.2 (Authoring Tool)
• 12.1.2 (Product Docs)
• 12.2.4 (Support Docs)
Revised Section 508
• 501 (Web)(Software) – Does not apply to non-web
software
• 504.2 (Authoring Tool)
• 602.3 (Support Docs) – Does not apply to non-web
docs
Partially Supports
Navigation feels inconsistent. For example, Tab does
not get you to: Summary, Edit, PDF.
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Criteria
Conformance Level
Remarks and Explanations
3.2.4 Consistent Identification (Level AA)
Also applies to:
EN 301 549 Criteria
• 9.3.2.4 (Web)
• 10.3.2.4 (Non-web document) – Does not apply
• 11.3.2.4 (Open Functionality Software) – Does not
apply
• 11.3.2.4 (Closed Software) – Does not apply
• 11.8.2 (Authoring Tool)
• 12.1.2 (Product Docs)
• 12.2.4 (Support Docs)
Revised Section 508
• 501 (Web)(Software) – Does not apply to non-web
software
• 504.2 (Authoring Tool)
• 602.3 (Support Docs) – Does not apply to non-web
docs
Not Applicable
• Not Applicable for Closed Software, as
indicated in Criteria column at the left of this
row.
Global exception notes:
• Blank circle (option button) denotes selected
in reference results list. That is backwards
from standard. Should be:
Single select, use option buttons.
Multiselect, use checkboxes.
• ‘About This Style’ modal . . . options on page
should be grouped as field set. AKA 'Radio
Group'. Good practice across the board.
EndNote does aim to label or acknowledge the
same interface element the same way, in the
same manner wherever it displays or is
referenced.
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Criteria
Conformance Level
Remarks and Explanations
3.3.3 Error Suggestion (Level AA)
Also applies to:
EN 301 549 Criteria
• 9.3.3.3 (Web)
• 10.3.3.3 (Non-web document)
• 11.3.3.3 (Open Functionality Software)
• 11.3.3.3 (Closed Software)
• 11.8.2 (Authoring Tool)
• 12.1.2 (Product Docs)
• 12.2.4 (Support Docs)
Revised Section 508
• 501 (Web)(Software)
• 504.2 (Authoring Tool)
• 602.3 (Support Docs)
Supports
3.3.4 Error Prevention (Legal, Financial, Data) (Level AA)
Also applies to:
EN 301 549 Criteria
• 9.3.3.4 (Web)
• 10.3.3.4 (Non-web document)
• 11.3.3.4 (Open Functionality Software)
• 11.3.3.4 (Closed Software)
• 11.8.2 (Authoring Tool)
• 12.1.2 (Product Docs)
• 12.2.4 (Support Docs)
Revised Section 508
• 501 (Web)(Software)
• 504.2 (Authoring Tool)
• 602.3 (Support Docs)
Not Applicable
Users do not enter their own data—financial,
legal, or otherwise.
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Criteria
Conformance Level
Remarks and Explanations
4.1.3 Status Messages (Level AA 2.1 only)
Also applies to:
EN 301 549 Criteria
• 9.4.1.3 (Web)
• 10.4.1.3 (Non-web document)
• 11.4.1.3 (Open Functionality Software)
• 11.4.1.3 (Closed Software) – Does not apply
• 11.8.2 (Authoring Tool)
• 12.1.2 (Product Docs)
• 12.2.4 (Support Docs)
Revised Section 508 – Does not apply
Not Applicable
Not Applicable, based on ‘Closed Software: Does
not apply’ statement in the Criteria column to
the left here.
Exception Notes:
• Global: No feedback when pressing Enter
after editing.
• In references results list . . . the read/unread
selection images do not communicate
selection status.
• No audio status message read aloud
concerning Search action. Search running,
Search started, Cancel search, Pause search,
Search done.
• Groups > Create Group . . . works, from
menu. No read-aloud status message. Create
a group from menu. Create the group and
press Enter, and no message onscreen or
read aloud as to the success or failure.
• Bibliography > Sort Order . . . toggling
ascending, descending not read aloud.
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2017 Section 508 Report
Notes:
Chapter 3: Functional Performance Criteria (FPC)
Notes:
Criteria
Conformance Level
Remarks and Explanations
302.1 Without Vision
Supports
• EndNote is coded to work with
screen readers and other
assistive technologies.
302.2 With Limited Vision
Not Applicable
Note: Based on ‘Closed Software:
Does not apply’.
2.4.1 Bypass Blocks
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Criteria
Conformance Level
Remarks and Explanations
302.3 Without Perception of Color
Supports
Color is used to enhance usability in
conjunction with other techniques
for example:
• Outlining the area of cursor
focus,
• Underlining link text when a link
is activated, providing text
prompts in the search input box,
• Asterisks to indicate required
fields on email form.
• Color is never the only means of
conveying information, indicating
an action, prompting a response,
or distinguishing a visual
element.
Conformance determined with
Xcode Accessibility Inspector, Color
Contrast Analyzer, manual keyboard
testing, VoiceOver, and observation.
302.4 Without Hearing
Not Applicable
No audio or video content, playback,
or feedback.
User hearing is not required to
search, browse, or use features that
are available in the product.
Conformance determined with
Xcode Accessibility Inspector, Color
Contrast Analyzer, manual keyboard
testing, VoiceOver, and observation.
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Criteria
Conformance Level
Remarks and Explanations
302.5 With Limited Hearing
Not Applicable
User hearing is not required to
search, browse, or use features that
are available in the product.
No audio or video content, playback,
or feedback.
Conformance determined with
product use, and observation.
302.6 Without Speech
Not Applicable
User speech is not required to use
the product.
No audio or video content, playback,
or feedback.
Conformance determined with
Xcode Accessibility Inspector, Color
Contrast Analyzer, manual keyboard
testing, VoiceOver, and observation.
302.7 With Limited Manipulation
Partially Supports
• Some exceptions around 100%
keyboard navigation of the
EndNote user interface are noted
throughout this document.
Conformance determined with
manual keyboard and visual checks.
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Criteria
Conformance Level
Remarks and Explanations
302.8 With Limited Reach and Strength
Partially Supports
• Some exceptions around 100%
keyboard navigation of the
EndNote user interface are noted
throughout this document.
Conformance determined with
Xcode Accessibility Inspector, Color
Contrast Analyzer, manual keyboard
testing, VoiceOver, and observation.
302.9 With Limited Language, Cognitive, and Learning Abilities
Supports
The product provides features that
make its use by individuals with
limited cognitive, language, and
learning abilities simpler and easier.
For example:
• Navigation links and section
features are presented in a
consistent location and manner
across the product.
• Form fields are presented in a
standard, consistent way across
the product.
• Some exceptions around 100%
keyboard navigation of the
EndNote user interface are noted
throughout this document.
Conformance determined with
Xcode Accessibility Inspector, Color
Contrast Analyzer, manual keyboard
testing, VoiceOver, and observation.
Chapter 4: Hardware
Notes: Not applicable for a web software application. Chapter 4 removed.
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Chapter 5: Software
Criteria
Conformance Level
Remarks and Explanations
501.1 Scope – Incorporation of WCAG 2.0 AA
See WCAG 2.0 section
See information in WCAG section
502 Interoperability with Assistive Technology
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502.2.1 User Control of Accessibility Features
Supports
This product does not disrupt or
interfere with accessibility features
that are available through the user’s
operating system or browser. For
example, users can use high contrast
mode, text resize, and speech
output.
Conformance determined with
Xcode Accessibility Inspector, Color
Contrast Analyzer, manual keyboard
testing, VoiceOver, and observation.
502.2.2 No Disruption of Accessibility Features
Supports
This product does not disrupt or
interfere with accessibility features
that are available through the user’s
operating system or browser. For
example, users can use high contrast
mode, text resize, and speech output
features and settings.
Conformance determined with
Xcode Accessibility Inspector, Color
Contrast Analyzer, manual keyboard
testing, VoiceOver, and observation.
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502.3 Accessibility Services
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Heading cell – no response required
502.3.1 Object Information
Supports
Attributes for role, state/s,
boundary, name, and other
properties for all standard and
custom user interface controls are
programmatically determinable.
Conformance determined with
Xcode Accessibility Inspector, Color
Contrast Analyzer, manual keyboard
testing, VoiceOver, and observation.
502.3.2 Modification of Object Information
Supports
States and properties that can be set
by the user are capable of being set
programmatically, including through
assistive technology. For example,
users can change focus and expand
and collapse panels using a keyboard
only. The state of the object is
announced through assistive
technology.
Conformance determined with
Xcode Accessibility Inspector, Color
Contrast Analyzer, manual keyboard
testing, VoiceOver, and observation.
502.3.3 Row, Column, and Headers
Partially Supports
Column headers (as links) need to be
read out on Manage Users page.
Conformance determined with
Xcode Accessibility Inspector, Color
Contrast Analyzer, manual keyboard
testing, VoiceOver, and observation.
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502.3.4 Values
Supports
The current values available for a
user input control can be
programmatically determined. For
example, a screen reader will read
out the values in a drop-down menu.
Conformance determined with
Xcode Accessibility Inspector, Color
Contrast Analyzer, manual keyboard
testing, VoiceOver, and observation.
502.3.5 Modification of Values
Supports
User-set values can also be
determined programmatically,
including by assistive technology.
Conformance determined with
Xcode Accessibility Inspector, Color
Contrast Analyzer, manual keyboard
testing, VoiceOver, and observation.
502.3.6 Label Relationships
Partially Supports
Text labels identify form fields. Label
/ ids and other accessible code
necessary for screen readers are
associated with some form
elements.
Not all interactive form controls have
a corresponding label attribute.
Conformance determined with
Xcode Accessibility Inspector, Color
Contrast Analyzer, manual keyboard
testing, VoiceOver, and observation.
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502.3.7 Hierarchical Relationships
Supports
Hierarchical (parent-child)
relationships are programmatically
determinable.
Users of assistive technology can
access all information in a form, and
find all elements and functionality
required for completion and
submission. For example, when
tabbing to a dropdown, assistive
technology will announce that it is a
combo box, for example, with
further options available.
Conformance determined with
Xcode Accessibility Inspector, Color
Contrast Analyzer, manual keyboard
testing, VoiceOver, and observation.
502.3.8 Text
Supports
Conformance determined with
Xcode Accessibility Inspector, Color
Contrast Analyzer, manual keyboard
testing, VoiceOver, and observation.
502.3.9 Modification of Text
Supports
Conformance determined with
Xcode Accessibility Inspector, Color
Contrast Analyzer, manual keyboard
testing, VoiceOver, and observation.
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502.3.10 List of Actions
Supports
Where relevant, EndNote UI
components provide a list of actions
programmatically determinable by
assistive technologies.
Conformance determined with
Xcode Accessibility Inspector, Color
Contrast Analyzer, manual keyboard
testing, VoiceOver, and observation.
502.3.11 Actions on Objects
Supports
This product is coded in a way to
allow assistive technologies (AT) to
programmatically execute available
actions on objects.
Conformance determined with
Xcode Accessibility Inspector, Color
Contrast Analyzer, manual keyboard
testing, VoiceOver, and observation.
502.3.12 Focus Cursor
Supports
The current input focus can be
discerned by assistive technology.
Product uses highlighting and
outlining to indicate what interactive
page component currently receives
focus.
Conformance determined with
Xcode Accessibility Inspector, Color
Contrast Analyzer, manual keyboard
testing, VoiceOver, and observation.
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502.3.13 Modification of Focus Cursor
Supports
Users can modify the location of
focus (for user focusable controls),
the text insertion point (caret) when
a caret exists and change selection
attributes of objects (when text and
items can be selected by the user).
Conformance determined with
Xcode Accessibility Inspector, Color
Contrast Analyzer, manual keyboard
testing, VoiceOver, and observation.
502.3.14 Event Notification
Supports
Conformance determined with
Xcode Accessibility Inspector, Color
Contrast Analyzer, manual keyboard
testing, VoiceOver, and observation.
502.4 Platform Accessibility Features
Not Applicable
This standard applies only to
platform and platform software such
as operating systems. … marked Not
Applicable for application software.
Conformance determined with
interpretation of 502.4.
503 Applications
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Heading cell – no response required
503.2 User Preferences
Supports
The user can change preferences
such as Display Fields, and Display
Font from the EndNote Edit >
Preferences modal dialog.
Conformance determined with
Xcode Accessibility Inspector, Color
Contrast Analyzer, manual keyboard
testing, VoiceOver, and observation.
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503.3 Alternative User Interfaces
Not Applicable
Product does not provide any
alternative user interface that
functions as an assistive technology.
Conformance determined with
interpretation of 503.3.
503.4 User Controls for Captions and Audio Description
Heading cell – no response required
Heading cell – no response required
503.4.1 Caption Controls
Not Applicable
No audio or video content.
503.4.2 Audio Description Controls
Not Applicable
No audio or video content.
504 Authoring Tools
Heading cell – no response required
Heading cell – no response required
504.2 Content Creation or Editing (if not authoring tool, enter
“not applicable”)
Not Applicable
Product does not allow for user-
authoring of content.
504.2.1 Preservation of Information Provided for Accessibility in
Format Conversion
Not Applicable
Product does not allow for user-
authoring of content.
504.2.2 PDF Export
Not Applicable
Product does not allow for user-
authoring of content.
504.3 Prompts
Not applicable
Product does not allow for user-
authoring of content.
504.4 Templates
Not applicable
Product does not allow for user-
authoring of content.
Chapter 6: Support Documentation and Services
Notes:
Criteria
Conformance Level
Remarks and Explanations
601.1 Scope
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Heading cell – no response required
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Criteria
Conformance Level
Remarks and Explanations
602 Support Documentation
Heading cell – no response required
Heading cell – no response required
602.2 Accessibility and Compatibility Features
Supports
Product provide footer link to access
accessibility statement and
accessibility conformance report.
Conformance determined with
Xcode Accessibility Inspector, Color
Contrast Analyzer, manual keyboard
testing, VoiceOver, and observation.
602.3 Electronic Support Documentation
Supports
• The first selection on the Help
menu within EndNote links to the
extensive EndNote online help
system. Other Help menu
selections provide access to
product help and support
resources.
602.4 Alternate Formats for Non-Electronic Support
Documentation
Supports
Support documentation is available
via electronic means through the
Help link in the product.
If alternate formats of product
support documentation are
required, we will do our best to
accommodate the requested format,
at no additional charge. These
formats may include ASCII text, large
print, and accessible electronic
formats.
603 Support Services
Heading cell – no response required
Heading cell – no response required
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Criteria
Conformance Level
Remarks and Explanations
603.2 Information on Accessibility and Compatibility Features
Does Not Support
This document represents an
accessibility conformance report
(ACR) resulting from an accessibility
audit of EndNote. Once this finalized
document is reviewed and approved,
it will be posted to Clarivate’s online
accessibility directory, with a link to
the document added to the EndNote
interface.1.3.2
Conformance determined with
Xcode Accessibility Inspector, Color
Contrast Analyzer, manual keyboard
testing, VoiceOver, and observation.
603.3 Accommodation of Communication Needs
Supports
Clarivate Support services are
available to accommodate
communication needs of users with
disabilities.
Users can communicate with
customer support by:
• Phone
• Email
• Chat
• Contact Us web form
Staff have experience working with
users with disabilities.
Legal Disclaimer
This Accessibility Conformance Report represents the specific release of the product described, as of the date of this document. Notwithstanding
the information contained in the Accessibility Conformance Report, if use of the product is subject to a license agreement, the terms and
Clarivate EndNote: Mac Desktop Accessibility Conformance Report
Page 50 of 50
conditions of the product’s license agreement remain in full force and effect, including any limitation of liability and disclaimer of warranties
provisions.