INF94
Customer service guide
for with a
drivers
medical condition
For more information go to www.gov.uk/driving-medical-conditions
12/20
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The role of our Drivers
Medical Group
Drivers Medical Group promotes road safety
by deciding whether drivers who have medical
conditions are fit to drive safely. To do this, DVLA
employs specialist doctors to support the
application of the medical standards and they
are supported by administrative staff.
What we need from you
If you already hold a driving licence and
you develop a medical condition
By law you must tell us about any condition that
may affect your ability to drive safely.
If you are involved in an accident and it is found
that your health condition was a contributing factor,
you may be prosecuted and your insurance may
not be valid.
You must let us know if a medical condition you
have already told us about gets worse.
Your GP will be able to give you advice on whether
you should drive while medical enquiries are being
made.
To check what conditions you need to tell us of and
to download a medical questionnaire you can visit
www.gov.uk/health-conditions-and-driving
If you are applying for a driving licence
The application form has a health section which
you must fill in.
You must tell us if you suffer from any of the
medical conditions listed on the form.
Once we have received your application,
the law allows you to drive as long as
you have held a licence before
you are not disqualified, and
you have not been, and would not be, refused
a licence for medical reasons.
Details of this are on the application form.
You must be confident that your application will
not be refused due to any medical condition you
declared (if you are not sure, please seek advice
from your doctor).
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You must have held a valid driving licence* and
only drive vehicles you are qualified to drive.
You sent your fully completed application to DVLA
within the last 12 months.
Your last licence must not have been revoked or
refused for medical reasons.
You must not currently be disqualified by a court.
You must not have been disqualified as a high risk
offender on or after 1 June 2013.
*this licence can be: a full GB licence, a GB provisional
licence, a community licence, a Northern Ireland licence, a
British external/British Forces licence or an exchangeable
licence.
What happens next – stage 1
Firstly, we will normally ask you to fill in a medical
questionnaire to give us more details about your
condition. To save time you can get this from
www.gov.uk/driving-medical-conditions
(This may not be needed if you are applying for a
lorry or bus licence and you have provided a ‘Medical
examination report’ (D4) with your application.)
We will also ask you to give permission to obtain
details of your medical condition from your doctor.
You can provide your consent by signing the consent
and declaration page attached to the questionnaire.
This can be returned to us by post to:
Drivers Medical Group, DVLA, Swansea, SA99 1TU.
What happens next – stage 2
If possible, we will make a decision based on the
information you provide.
If we need more information, our doctor may:
contact your doctor or consultant (or both)
arrange for you to be examined by a local
medical officer or specialist
ask you to take a driving assessment, eye test
or driving appraisal;
if you need to attend an examination or an
assessment we will write to you explaining
who you need to contact. If you have any
special requirements that need to be taken into
consideration, you should inform DVLA of your
requirements and how we can assist you before
arranging an appointment.
What happens next – stage 3
Once the doctor has all the information they need, a
decision about your licence will be made.
The decisions we make
You may be able to keep your licence or get a new one.
We may give you a driving licence for a period of
one, two or three years if the doctor decides that
your medical fitness to drive needs to be reviewed
in the future.
You may get a driving licence which states that
special controls need to be fitted to the vehicles
you drive so you can overcome the effects of a
physical disability.
We may withdraw your licence or refuse your
application. We will only do this if our enquiries
confirm that, as a result of your medical condition,
you are not fit to drive.
If we have to take this course of action we will:
explain why we made this decision and, if possible,
tell you when you can reapply for your licence
send you a notice which will explain your right to
appeal to a magistrates’ court if you live in England
or Wales, or to a sheriff court if you live in Scotland.
How are the medical standards
on fitness to drive set?
Standards for safe driving are set out in British law
and based on the advice provided by the Secretary
of State’s Honorary Medical Advisory Panels.
There are six separate panels covering the major
conditions and disorders. The panels are made
up of experts from particular medical fields. These
experts provide advice on how the particular
medical conditions affects safe driving.
The panels meet regularly and will review the
standards in the light of medical research and
advancements in medical science.
There are higher standards in place for driving
lorries and buses (because of the size and weight
of the vehicle and also the length of time drivers
may spend at the wheel).
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Applying the medical standards
Our doctors apply these standards and decide on
whether a person is fit to drive.
The law on issuing driving licences is contained in
the Road Traffic Act 1988 and The Motor Vehicles
(Driving Licences) Regulations 1999.
Our standards of service
We aim to provide a polite and efficient service.
We aim to complete our enquiries as quickly as
possible. The time we take to deal with your case
depends on the medical condition you have and the
information we have to gather.
You will usually get a decision within 6 weeks.
You will get a letter from us if it takes longer.
We will keep all the information provided by you
or your doctors confidential and use it only for the
purposes allowed by law. Under the Data Protection
Act, you are entitled to see the personal information
held on record. However, our registration under the act
allows us to withhold certain information.
General information
You can get more information at
www.gov.uk/driving-medical-conditions
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Further information and
how to contact us
Visit
www.gov.uk/driving-medical-conditions
By phone
0300 790 6806 between 8am and 7pm Monday
to Friday, and between 8am and 2pm on Saturdays.
If you have hearing or speech difficulties, contact us
by textphone on 0300 123 1278. This number will not
respond to an ordinary phone.
By post
Drivers Medical Group
DVLA
Swansea
SA99 1TU.
By email
Go to: www.gov.uk/contact-the-dvla
Please quote your medical case number, driver
number or full name and date of birth.
If you are following up a letter you have received from
us, please phone the number on the letter, or write to
the person named on the letter, quoting our reference.
Keep up to date
with our latest
news and services.
gov.uk/dvla