Notification of Claims: You must notify the Administrator of your claim within sixty (60) days of the
Covered Loss or the claim may not be honored. You must also notify the Travel Supplier and complete
its claim procedures. To open a claim, please call 1-844-933-0648.
Claim Forms: Upon receipt of notice of your claim, we will furnish you with such instructions as are
usually furnished by us for filing proof of loss.
Proof of Loss: You must furnish written proof of loss to us within 180 days after the date of your loss.
Failure to file such proof within the time required will not invalidate or reduce your claim if it was not
reasonably possible to give proof within such time, provided you furnish such proof as soon as
reasonably possible and in no event, except in the absence of legal capacity, later than one (1) year from
the time proof is otherwise required. Required documentation may include the following:
• Copies of your Common Carrier tickets and Travel Supplier receipts.
• Your Eligible Card billing statement showing the charges for the Covered Trip.
• Proof of Covered Loss, as applicable, including court subpoenas, orders to report for active duty,
Physician orders, etc.
• A copy of the Travel Supplier’s cancellation policy.
• Any other information that may be reasonably requested by us to validate your claim.
Legal Disclosure
This Guide to Benefits is not, by itself, a policy or contract of insurance or other contract. Benefits are
provided to you, the Card Member, at no additional charge.
The insurance benefits are provided under the Group Policy issued by New Hampshire Insurance
Company, an AIG company. This Guide to Benefits is a summary of benefits provided to you. The
attached Key Terms and EOC are governed by the Group Policy.
Effective date of benefits: This Guide to Benefits replaces all prior disclosures, program descriptions,
advertising, and brochures by any party. The Policyholder and we reserve the right to change the
benefits and features of these programs at any time. Notice will be provided for any changes.
Cancellation: The Policyholder may cancel these benefits at any time or choose not to renew the
insurance coverage for all Eligible Cards. If the Policyholder cancels these benefits, you will be notified in
advance. If we terminate, cancel, or choose not to renew the coverage to the Policyholder, you will be
notified as soon as is practicable. Insurance benefits will still apply for any eligible coverage that
attaches prior to the date of such termination, cancellation, or non-renewal, subject to the terms and
conditions of coverage.
Benefits to you: These benefits apply only to U.S. issued Eligible Cards. No person or entity other than
you shall have any legal or equitable right, remedy, or claim for benefits, insurance proceeds and
damages under or arising out of these programs. These benefits do not apply if your card privileges have
been cancelled. However, insurance benefits will still apply for any benefit you were eligible for prior to