Guide to Transportation Services for Seniors and People with

ACCESS ALAMEDA

Guide to Transportation Services for

Seniors and People with Disabilities in

Alameda County

Public Transit

ADA Paratransit

City Programs

Other Resources

(510) 208-7400

AccessAlameda.org

June 2018

Table of Contents

Page

Purpose of This Guide ........................................................... i

Overview of Services in Your Community ............................. ii

Types of Services .................................................................. iii

Services in Your Community ............................................. 1

Alameda ........................................................................... 2

Albany .............................................................................. 4

Berkeley ........................................................................... 6

Dublin & Livermore........................................................... 8

Emeryville ......................................................................... 9

Fremont and Newark...................................................... 11

Hayward ......................................................................... 13

Oakland & Piedmont ...................................................... 15

Pleasanton ..................................................................... 17

San Leandro................................................................... 19

Union City ....................................................................... 21

Public Transit .................................................................... 23

ADA Paratransit ................................................................. 34

East Bay Paratransit ...................................................... 41

Wheels Dial-A-Ride ........................................................ 42

Union City Paratransit .................................................... 43

Regional Trips ................................................................ 44

City Programs .................................................................... 45

Travel Training .................................................................. 50

Volunteer Driver Programs .............................................. 56

Additional Resources ....................................................... 60

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PURPOSE OF THIS GUIDE

Use this guide to discover what transportation services are

available in your community (for seniors and people with

disabilities). These services include:

 Public Transit, including buses, trains, and ferries

 Paratransit, for on-demand origin-to-destination trips—

mandated by the Americans with Disabilities Act (ADA)

 Other City Programs

 Training on how to use available public transportation

services

 Volunteer Drivers

Services (by provider) include:

 Provided by Transit Agencies – Public Transit,

ADA Paratransit

 Provided by Cities – City Programs

 Provided by Community Organizations –

Travel Training, Volunteer Drivers

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OVERVIEW OF SERVICES IN

YOUR COMMUNITY

For a summary of services in your community, consult the

corresponding page below.

Alameda ........................................................................... 2

Albany .............................................................................. 4

Berkeley ........................................................................... 6

Dublin & Livermore........................................................... 8

Emeryville ......................................................................... 9

Fremont

and Newark .................................................... 11

Hayward

........................................................................ 13

Oakland

& Piedmont ..................................................... 15

Pleasanton

.................................................................... 17

San Leandro................................................................... 19

Union City ....................................................................... 21

1 Oakland also provides services for Piedmont.

2 Hayward provides services for San Lorenzo, Castro Valley,

and unincorporated areas.

3 Fremont provides some services for Newark and Union City.

4 Pleasanton provides services for Sunol.

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iii

TYPES OF SERVICES

Public Transit | Page 23

Public transit is a regularly scheduled bus, train, or ferry

service available to the general public.

Agencies that provide public transit service in Alameda

County include AC Transit, BART, Union City Transit, and

LAVTA/Wheels—to name a few. They connect to other Bay

Area agencies including SF Muni, Caltrain, VTA (Valley

Transportation Authority), SamTrans, and Golden Gate

Transit.

Accommodations for seniors and people with disabilities

include priority seating, wheelchair lifts, audible stop

announcements, and elevators at BART stations.

ADA Paratransit | Page 34

On-demand origin-to-destination transportation service

is mandated by the Americans with Disabilities Act

(ADA) for people who can’t use public transit due to a

disability.

Paratransit is available in the same areas and at the same

times as regular public transit.

Paratransit services in Alameda County include East Bay

Paratransit, Union City Paratransit, and Wheels Dial-A-Ride.

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City Programs | Page 45

Beyond ADA Paratransit, many cities in Alameda County

operate their own transportation programs for seniors

and people with disabilities.

These cities may provide subsidized taxi or van/shuttle

services, as well as other supplemental services.

Travel Training | Page 50

Hands-on travel training sessions teach you how to use

public transit safely and comfortably.

Travel training is provided by different community

organizations across Alameda County.

Volunteer Drivers | Page 56

Volunteer driver programs connect riders to a network

of volunteers who provide door-through-door rides.

Door-through-door services provide additional assistance to

passengers by escorting them from their homes to the

vehicle and from the vehicle inside their destination.

Additional Resources | Page 60

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Need Help? Call 211

2-1-1 is a free, non-emergency, 3-digit phone number that

can be called 24 hours a day, 7 days a week.

You can call 2-1-1 for information on transportation, housing,

health, and other human services, such as food, legal,

financial, and employment assistance, in your community.

Information can be provided in many languages.

Transportation services in Alameda County are also

searchable through a transportation-specific 2-1-1 online

directory. You can access the directory online at:

transportation.211alamedacounty.org

This Document is Available

in Other Formats and Languages

The information in this document is available in Braille,

English, Spanish, Chinese, Persian Farsi, Tagalog, and

Vietnamese. For other formats, visit AccessAlameda.org

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SERVICES

IN YOUR COMMUNITY

Look up available services by community in this section.

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ALAMEDA

510-747-7513

Public Transit:

 AC Transit

 San Francisco Bay Ferry

For more information on public transit, see p. 23

ADA Paratransit

 East Bay Paratransit (p. 41)

Travel Training

 Multiple Providers (p. 50)

City Program Contacts

Phone: (510) 747-7513

Website: AlamedaParatransit.com

Address: 1155 Santa Clara Ave, Alameda CA 94501

City Programs

Loop Shuttle

Tue/Wed/Thu: 8:30 a.m. – 4 p.m.

Free shuttle open to the public, serving key destinations for

seniors and people with disabilities in Alameda.

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Group Trips

 Leisure Club Group Trips: Free and available to

adults with developmental disabilities who are Alameda

Leisure Club Members.

 Monthly Group Trips: Available to Mastick Senior

Center members. Cost varies by trip.

Subsidized Taxi Program

Mon – Fri: 6 a.m. – 9 p.m. Sat – Sun: 9 a.m. – 7 p.m.

 Medical Return Trips: Available to Alameda residents

enrolled with East Bay Paratransit.

 Premium Taxi Trips: Available to Alameda residents

70 years or over enrolled with East Bay Paratransit.

Scholarship Program

For Alameda Point Collaborative residents and low-income

Paratransit Program members.

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ALBANY

510-524-9122

Public Transit

 AC Transit

For more information on public transit, see p. 23

ADA Paratransit

 East Bay Paratransit (p. 41)

Travel Training

 Multiple Providers (p. 50)

City Program Contacts

Phone: (510) 524-9122

Website: albanyca.org/seniortransportation

Address: 846 Masonic Ave, Albany, CA 94706

City Programs

Door-To-Door Service for Shopping

Available to Albany residents who are:

 80 years or older, OR

 18 years or older and East Bay Paratransit certified

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Group Trips

Available to Albany residents 50 years or older.

Subsidized Taxi Program

Available to Albany residents who are:

 80 years or older, OR

 18 years or older and East Bay Paratransit certified

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BERKELEY

510-981-7269

Public Transit

 AC Transit

 Amtrak

 BART

 Emery Go-Round

 West Berkeley Shuttle

For more information on public transit, see p. 23

ADA Paratransit

 East Bay Paratransit (p. 41)

Travel Training

 Multiple Providers (p. 50)

City Program Contacts

Phone: (510) 981-7269

Website: ci.berkeley.ca.us/ContentDisplay.aspx?id=3992

Office: 1901 Hearst Ave, Berkeley, CA 94709

Senior Centers: 1901 Hearst Ave, Berkeley, CA 94709, and

Ellis St, Berkeley, CA 94703

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City Programs

Wheelchair Van Program

Available to Berkeley residents who are 18 years or older

and East Bay Paratransit certified and travel by wheelchair.

Group Trips

Eligible to seniors participating in City of Berkeley senior

centers.

Subsidized Taxi Program

Available to Berkeley residents who are:

 80 years or older OR

 70 – 79 years with income less than 30% of area

median income OR

 18 years or older and East Bay Paratransit certified

Medical Return Trips Program

Medical Return Trips are available to the same people

as the Subsidized Taxi Program (above).

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DUBLIN & LIVERMORE

Public Transit

 ACE

 BART

 Wheels

For more information on public transit, see p. 23

ADA Paratransit

 Wheels Dial-A-Ride (p. 42)

Travel Training

 Multiple Providers (p. 50)

Volunteer Drivers

Volunteers Assisting Seniors with Transportation

(VAST/SSPTV) ( p. 59)

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EMERYVILLE

(510) 596-3730

Public Transit

 AC Transit

 Amtrak

 Emery Go-Round

For more information on public transit, see p. 23

ADA Paratransit

 East Bay Paratransit (p. 41)

Travel Training

 Multiple Providers (p. 50)

City Program Contacts

Phone: (510) 596-3730

Website: emeryville.org/paratransit

Address: 4321 Salem St, Emeryville, CA 94608

City Programs

Door-to-Door Service

8 To Go available to residents of Emeryville and Oakland

living in the 94608 ZIP code who are:

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 70 years or older; OR

 18 years or older and East Bay Paratransit certified.

Group Trips

All members of the Emeryville Senior Center are eligible.

Membership to the Emeryville Senior Center is open to

anyone over 50 years old. Emeryville residence not required.

Same-Day Transportation

Taxis and Transportation Network Companies (Lyft/Uber)

are eligible for reimbursement to Emeryville residents who

are:

 70 years or older, OR

 18 years or older and East Bay Paratransit certified

Scholarship Program

Subsidized East Bay Paratransit tickets are available to

Emeryville residents who are 18 years or older AND East

Bay Paratransit Certified.

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FREMONT AND NEWARK

510-574-2053

Public Transit

 AC Transit

 ACE

 Amtrak/Capital Corridor

 BART

 Dumbarton Express

 VTA

For more information on public transit, see p. 23

ADA Paratransit

 East Bay Paratransit (p. 41)

Travel Training

 Multiple Providers (p. 50)

City Program Contacts

Fremont also provides some transportation services

for Newark and Union City.

Phone: (510) 574-2053

Website: http://fremont.gov/index.aspx?nid=366

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Address: Building B, 3300 Capitol Ave, Fremont, CA 94538

Volunteer Drivers

 Multiple providers (p. 56)

City Programs

Door-to-Door Service

Pre-scheduled, accessible transportation for Fremont and

Newark residents who are: unable to use public transit

independently because of a disability or disabling health

condition, OR 70 years or older.

Group Trips

Available to organizations in Fremont serving seniors

and/or persons with disabilities.

Same-Day Transportation

Taxi and Transportation Network Companies (Lyft/Uber)

subsidized rides available to residents of Fremont and

Newark similar to Door-to-Door, and Union City who are

ADA certified or 80 years or older.

Tri-City Mobility Management Program

Individualized trip planning, transportation service linkages,

coordination, advocacy and community outreach for

Fremont, Newark, and Union City residents.

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HAYWARD

510-583-4230

Public Transit

 AC Transit

 Amtrak

 BART

For more information on public transit, see p. 23

ADA Paratransit

 East Bay Paratransit (p. 41)

Travel Training

 Multiple Providers (p. 50)

Volunteer Drivers

 Multiple providers (p. 56)

City Program Contacts

Hayward also provides services for San Lorenzo,

Castro Valley, and other nearby unincorporated areas.

Phone: (510) 583-4230

Website: hayward-ca.gov/paratransit

Address: 777 B St, Hayward, CA 94541

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City Programs

Door-to-Door Service

Available to residents of Hayward or adjacent

unincorporated areas who are:

 18 years or older with a medical or disabling condition

that prevents use of other public/private transportation,

 70 years or older

Group Trips

Eligibility is the same as the Door-to-Door Service. Group

trips primarily available to senior housing complexes, skilled

nursing facilities, and community organizations with a group

of four or more individuals.

Subsidized Taxi Program

Eligibility is the same as the Door-to-Door Service.

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OAKLAND & PIEDMONT

510-238-3036

Public Transit

 AC Transit

 Amtrak

 BART

 Broadway “B”

 Emery Go-Round

 San Francisco Bay Ferry

For more information on public transit, see p. 23

ADA Paratransit

 East Bay Paratransit (p. 41)

Travel Training

 Multiple Providers (p. 50)

Volunteer Drivers

 VIP Rides (p. 58)

City Program Contacts

Oakland also provides services for Piedmont residents.

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Phone: (510) 238-3036; Monday – Friday 8:30 a.m. – 5

p.m., excluding most holidays

Website:

oaklandca.gov/services/human-services-

index/transit-services/paratransit-services/apply-

for-paratransit-services

Address: 150 Frank H. Ogawa Plaza, #4353, Oakland, CA

94612

City Programs

Wheelchair Van Program

Mon – Sat: 8 a.m. – 5 p.m.; limited Sunday services

Available to residents who travel by wheelchair who are:

 70 years or older, OR

 18 – 69 years and East Bay Paratransit certified

Group Trips

Mon – Sat: 8 a.m. – 8 p.m.

Available to senior groups, age 50 years or older, from

senior centers and independent senior living residences.

Subsidized Taxi Program*

24 hours / 7 days per week

Available to residents who are:

 70 years or older, OR

 18 – 69 years and East Bay Paratransit certified

* Non-accessible; available for users with folding manual wheelchairs

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PLEASANTON

(925) 931-5376

Public Transit

 ACE

 BART

 Wheels

For more information on public transit, see p. 23

ADA Paratransit

 Wheels Dial-A-Ride (p. 42)

Travel Training

 Multiple Providers (p. 50)

Volunteer Drivers

 Volunteers Assisting Seniors with Transportation

(VAST/SSPTV) (p. 59)

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City Program Contacts

Pleasanton also provides some services for Sunol.

Phone: (925) 931-5376

Website: cityofpleasantonca.gov/gov/depts/cs/senior/transit.asp

Address: Pleasanton Senior Center:

5353 Sunol Boulevard, Pleasanton, CA 94566

City Programs

Service Hours Mon – Fri 8:15 a.m. – 4:30 p.m.

Office Hours Mon – Fri 9 a.m. – 3 p.m.

Door-to-Door Service

Pleasanton Paratransit is available to Pleasanton and Sunol

residents who are: 70 years or older, OR 18 years or older

and ADA-certified.

Accessible Fixed-route Service

Eligibility is the same as Door-to-Door Service.

Scholarship/Subsidized Fare

Fee assistance is offered to qualified residents of City

Programs.

Subsidized Taxi Program

Available to individuals who are eligible for Wheels Dial-A-

Ride.

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SAN LEANDRO

(510) 577-7985

Public Transit

 AC Transit

 BART

 San Leandro LINKS

For more information on public transit, see p. 23

ADA Paratransit

 East Bay Paratransit (p. 41)

Travel Training

 Multiple Providers (p. 50)

Volunteer Drivers

 Multiple providers (p. 56)

City Program Contacts

Phone: (510) 577-7985

Website: sanleandro.org/depts/rec/paratransit.asp

Address: 13909 E. 14th St, San Leandro, CA 94578

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City Programs

FLEX Shuttle

Available to San Leandro residents who are:

 60 years or older, OR

 18 years or older and East Bay Paratransit-certified

Subsidized Taxi Program

Available to San Leandro residents who are:

 Registered FLEX Shuttle members, AND

 70 years or older, OR

 18 years or older and East Bay Paratransit-certified

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UNION CITY

(510) 675-5373

Public Transit

 AC Transit

 BART

 Dumbarton Express

 Union City Transit

For more information on public transit, see p. 23

ADA Paratransit

 East Bay Paratransit (p. 41)

 Union City Paratransit (p. 43)

Travel Training

 Multiple Providers (p. 50)

Volunteer Drivers

 Multiple Providers (p. 56)

City Program Contacts

Phone: (510) 675-5373

Website: unioncity.org/172/Paratransit

Address: 34009 Alvarado-Niles Rd, Union City, CA 94587

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City Programs

Door-to-Door Service

Origin-to-destination ADA paratransit service within Union

City. Paratransit Plus provides limited non-ADA service to

Union City ADA certified clients within southern Hayward,

northern Fremont, and northern Newark.

Same Day Transportation

Taxi and Transportation Network Companies (Lyft/Uber)

services are available to Union City residents who are:

 ADA certified or 80 years or older

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PUBLIC TRANSIT

About Public Transit

Public transit is a regularly scheduled bus, train, or ferry

service available to the general public. Public

transit always features:

 Fixed routes and schedules. Routes, stop locations,

and schedules are consistent day-to-day.

 Accommodations for people with disabilities. Public

transit vehicles must be accessible for people with

disabilities.

 Reduced fares for seniors and people with

disabilities. Discounts of 50% or more for seniors

(65+) and people with disabilities.

In This Section

 What makes public transit accessible? (p. 24)

 Where is public transit available? (p. 25)

 How much does public transit cost? (p. 29)

 What is a Clipper Card? (p. 31)

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What Makes Public Transit Accessible?

 Priority seating on buses and trains.

 Designated spaces for wheelchairs for at least two

wheelchairs.

 Audible announcements of bus or transit stops.

 Buses are equipped with wheelchair lifts or low floor

ramps to allow easy entrance and exit.

 Bus drivers trained to assist with securing wheelchairs

and to allow passengers extra time to be seated and to

get on and off the vehicle.

 BART stations have elevators and escalators to all

levels and level boarding from platforms to trains.

 Route and schedule information is available by

telephone, online or in print (in accessible formats such

as Braille or large print if needed).

Have Questions? Call 5-1-1

Have questions about the public transit services in your

area? Call 5-1-1, visit 511.org

, or contact your local transit

agency directly.

The 5-1-1 service provides information on how to connect to

public transportation in other counties as well.

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Quick Guide: Public Transit in Your Community

Community

Transit

Wheels

Union

City

Transit

Emery

Go-

Round

BART

Amtrak

Bay

Ferry

Other Fixed-route

Public Transit

Alameda



Albany



Berkeley    

West Berkeley

Shuttle

Castro Valley



Dublin  

County

Connection

(CCCTA)

Emeryville



Fremont   

ACE, VTA,

Dumbarton

Express

Hayward



Livermore



ACE

Newark 

Dumbarton

Express

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Community

Transit

Wheels

Union

City

Transit

Emery

Go-

Round

BART

Amtrak

Bay

Ferry

Other Fixed-route

Public Transit

Oakland



Broadway “B”

Piedmont



Pleasanton



ACE

San Leandro  

San Leandro

LINKS

San Lorenzo



Sunol

Union City



Dumbarton

Express

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Public Transit Agency Contact Information

AC Transit

(510) 891-4700

actransit.org

Altamont Corridor

Express (ACE)

(800) 411-7245

ace.rail.com

Amtrak

Capital Corridor

(800) 872-7245

amtrak.com

BART

510-464-6000

bart.gov

Broadway “B”

(510) 891-7142

meetdowntownoak.com/shu

ttle.php

County Connection

(925) 676-7500

cccta.org

Dumbarton Express

(510) 891-4777

dumbartonexpress.com

Emery

Go-Round

(510) 451-3862

emerygoround.com

San Francisco Bay Ferry

(415) 705-8291

sanfranciscobayferry.com

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Public Transit Agency Contact Information

San Leandro LINKS

(510) 577-3200

sanleandrolinks.com

Union City Transit

(510) 471-1411

uctransit.org

Valley Transportation

Authority (VTA)

(408) 321-2300

vta.org

West Berkeley Shuttle

(510) 451-3862

westberkeleyshuttle.net

Wheels

(925) 455-7500

wheelsbus.com

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How Much Does It Cost to Use Public Transit?

Public Transit

Agency

One-Way Fares

Adult Cash Fare

Seniors 65+

Individuals with

Disabilities

2 3

Regular

Transbay/

Express

Regular

Transbay/

Express

Regular

Transbay/

Express

AC Transit

$2.35

$4.50

$1.15

$2.20

$1.15

$2.20

Altamont

Corridor

Express (ACE)

Varies by

distance

50%

discount

50%

discount

Amtrak

Varies by

distance

10%

discount

10%

discount

BART

Varies by

distance

62.5%

discount

62.5%

discount

Broadway “B”

Free

County

Connection

$2.00 $2.25

$1.10

Free

10AM-2PM

$2.20

Free

10AM-2PM

Dumbarton

Express

$2.35 $4.50 $1.15 $2.20 $1.15 $2.20

Emery Go-

Round

Free NA Free NA Free NA

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Public Transit

Agency

One-Way Fares

Adult Cash Fare

Seniors 65+

Individuals with

Disabilities

2 3

Regular

Transbay/

Express

Regular

Transbay/

Express

Regular

Transbay/

Express

San Francisco

Bay Ferry

Varies by

distance

Discount

available

Discount

available

San Leandro

LINKS

Free NA Free NA Free NA

Union City

Transit

$2.00 NA $1.00 NA $1.00 NA

Valley

Transportation

Authority

$2.25 $4.50 $1.00 $1.00 $1.00 $1.00

West Berkeley

Shuttle

Free NA Free NA Free NA

Wheels

$2.00

$1.00

Clipper fares may be lower. Public Transit fares are subject to change. Please check

transit agency website for up-to-date information.

Discount applies to full fare.

Fares for people with disabilities require eligibility certification from a transit agency.

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Clipper Cards

Clipper® is an electronic transit card that can be used on

most transit services in the Bay Area.

How Does It Work?

The card keeps track of transit passes, discount tickets, and

ride books you have purchased, as well as cash value. Your

Clipper Card will apply all fares, discounts, and transfer rules

that are appropriate for you. Discounts vary by agency.

How Can You Get One?

Adults can get a standard Clipper Card for a small fee. See

p. 32-33 for other types of cards.

To order a standard card, visit

clippercard.com/ClipperWeb/getTranslinkOrderCard.do.

Am I Eligible for Discounted Fares?

Special cards are available to people with disabilities,

seniors, and youth, which allow cardholders to pay

discounted fares on most public transit services. People with

disabilities who require a travel attendant can request a

discount card for the attendant.

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Regional Transit Connection (RTC) Clipper Card for

People with Disabilities

Who Is It For? – People with eligible disabilities

How Can You Get One?

1. Review the information at

511.org/transit/accessibility/discount

2. Complete the Eligibility form at

511.org/transit/accessibility/eligibility

3. Gather supporting documentation, e.g., California

Department of Motor Vehicles Placard Registration,

Medicare card, or Medical Certification form.

4. Contact your local transit agency ( p. 25-28) to submit

the application and a small fee, and take your photo.

Senior Clipper Card

Who Is It For? – Seniors (age 65+)

How Can You Get One?

Fill out an application at

clippercard.com/ClipperWeb/discounts/senior.do

Return it by mail, email, or fax. Address and numbers are

listed in the application.

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Youth Clipper Card

Who Is It For? – Youth (min. age 5; max. age varies

by agency)

How Can You Get One?

Fill out an application at

clippercard.com/ClipperWeb/discounts/youth.do

. Return it by

mail, email, or fax. Address and numbers are listed in the

application.

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ADA PARATRANSIT

About ADA Paratransit

Paratransit is an on-demand, origin-to-destination

transportation service for people who cannot use public

transit due to a disability.

In This Section

 Where is ADA paratransit available? (p. 35)

 Who is eligible for ADA paratransit? (p. 36)

 How do paratransit trips work? (p. 40)

 Information about ADA paratransit providers. (p. 41-43)

Paratransit and the ADA

The Americans with Disabilities Act (ADA) requires that

paratransit be provided as a safety net for people who, due

to a disability, are unable to ride public transit some or all of

the time. ADA paratransit is a supplemental service to

regular public transit, usually provided by small buses, vans,

taxis, or sedans. It operates in the same areas, on the same

days, and during the same hours as regular public transit,

and typically must be reserved at least one day in advance.

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Quick Guide: ADA Paratransit in Your Community

Community

East Bay

Paratransit

Wheels

Paratransit

Union City

Paratransit

Alameda



Albany



Berkeley



Castro Valley



Dublin



Emeryville



Fremont



Hayward 

Livermore 

Newark 

Oakland



Piedmont



Pleasanton



San Leandro



San Lorenzo



Sunol

Union City



1 ADA Paratransit is not available in Sunol. For other

options, see pgs. 17-18.

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Am I Eligible for ADA Paratransit?

You may be eligible for ADA paratransit

if your disability

prevents you from either:

Using Transit

Your disability prevents you from boarding, riding, or

getting on or off a bus or train without the help of

someone else, some or all of the time.

Getting To and From Transit

Your disability prevents you from getting to or from a

bus stop or train station, some or all of the time.

If either of these apply to you, follow the steps on the next

page to apply for ADA paratransit.

1 The eligibility process varies by ADA paratransit provider.

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Applying for ADA Paratransit Service

1. Fill out an application.

Download an application at

AccessAlameda.org/application

or contact your paratransit

provider directly ( p. 41-43). Submit the application

according to the agency’s instructions.

Note: The provider may contact you, ask for additional

information, contact a health professional, or invite you for

an in-person evaluation of your ability to ride public transit.

2. Receive an evaluation.

If an evaluation is necessary, it could take place in-

person

or by phone, and may involve either:

 Discussing why you cannot use public transit.

 Undertaking a set of physical actions that would be

needed to use public transit.

3. Receive your eligibility status.

Within 21 days of receiving your application or completing

an evaluation, the paratransit provider will send you a

letter regarding your eligibility.

 If approved, you will receive a brochure with more

information.

2 Rides to and from in-person evaluations are complimentary.

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 If you don’t get a letter within 21 days, you will be given

temporary eligibility until a decision is made.

 You may appeal the decision. Instructions on appealing

are included in the letter of eligibility.

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Types of Eligibility

There are different types of eligibility.

Regardless of your

ADA eligibility, you may be eligible to use other

transportation programs offered by your city ( p. 48-49).

Eligibility

What Does This Mean?

Fully Eligible

You may take ADA

paratransit trips at any time

the service is available.

Conditionally Eligible

You may take ADA

paratransit for some trips,

but may be required to take

regular transit for other trips,

depending on whether

certain disabling or

environmental conditions

affect the trip in question.

Temporarily Eligible

You may be given eligibility

for the period of time your

disability is expected to

prevent you from using

public transit.

Ineligible

You may not use paratransit

service if you are able to use

public transit.

Note: Age, inability to speak English, difficulty using

public transit, or being diagnosed as having a disability are

not automatic grounds for ADA paratransit eligibility.

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How Do Paratransit Trips Work?

Make a reservation.

Reservations typically must be

made at least one day in

advance.

Explain where and when you

want to go.

Have addresses and a desired

time ready.

Enjoy the ride!

The driver will pick you up at your door or at the curb. They

may pick up and drop off other passengers during your trip.

Have a recurring trip?

If you have travel needs that happen at the same time each

week or month, ask your provider about scheduling a

standing order.

Need to travel outside Alameda County?

See p. 44 for more information on regional trips.

Driver Assistance

Drivers will help you get

on and off the bus, but

do not enter passengers’

homes or destinations. If

you need mobility

assistance beyond what

a driver can provide, you

may bring a personal

care attendant at no

additional charge.

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EAST BAY PARATRANSIT

East Bay Paratransit is available in the same places where

BART and AC Transit operate. Service is also available to

and from San Francisco.

Phone: (510) 287-5000 or (800) 555-8085

Website: eastbayparatransit.org

Address: 1750 Broadway Street, Oakland, CA 94612

Hours Varies by area. Available when and where

either AC Transit or BART operates.

Eligibility  You must live in the East Bay

Paratransit service area (p. 35) AND

 Due to a disability or disabling health

condition, you must be unable to use AC

Transit buses or BART trains.

How to Apply Call East Bay Paratransit to have an

application mailed to you, or download an

application at AccessAlameda.org.

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WHEELS DIAL-A-RIDE

Wheels Dial-A-Ride provides ADA paratransit services for the

Livermore-Dublin-Pleasanton area.

Phone: (925) 455-7500

Website: wheelsbus.com

Address: 1362 Rutan Court, Suite 100, Livermore, CA 94551

Hours 7 Days 4:30 a.m. – 1:30 a.m.

Eligibility  You must be in Livermore, Dublin, or

Pleasanton AND

 Due to a disability or health-related

condition, you must be either (1) Unable to

board, ride, or disembark from an

accessible Wheels fixed-route transit bus

OR (2) Unable to get to or from a boarding

or disembarking location.

How to Apply Call Wheels to have an application mailed to

you or download one at AccessAlameda.org

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UNION CITY PARATRANSIT

Union City Paratransit provides origin-to-destination ADA

paratransit service within Union City. Paratransit Plus

provides limited non-ADA service to Union City ADA certified

clients to destinations within southern Hayward, northern

Fremont, and northern Newark. For ADA service to other

destinations outside of Union City borders and/or Paratransit

hours of operation (including some holidays), please use

East Bay Paratransit.

Phone: Information or application: (510) 675-5373

Reservations: (510) 475-1500

Website: unioncity.org/172/Paratransit

Address: 34009 Alvarado-Niles Road, Union City, CA 94587

Hours

Mon – Fri 4:30 a.m. – 10:20 p.m.

Sat 6:45 a.m. – 7:30 p.m.

Sun 7:45 a.m. – 6:30 p.m.

Eligibility

 You must be a Union City resident AND

 Due to a disability or health-related

condition, you must be unable to ride a

regular bus. Persons eligible for Union

City Paratransit will also be eligible for

East Bay Paratransit and other ADA

paratransit services.

How to Apply

Call Union City Paratransit to have an

application mailed to you or download one

at AccessAlameda.org.

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REGIONAL TRIPS

East Bay Paratransit and Wheels Dial-A-Ride can

accommodate trips outside of Alameda County. These may

require a transfer arranged by the provider. Arrange your

regional trip as early as possible to avoid challenges.

Union City Paratransit can provide service to some locations

in southern Hayward, Newark, and northern Fremont.

East Bay Paratransit

Typically, the reservation can be made through East Bay

Paratransit. East Bay Paratransit will contact any other

paratransit provider(s) to arrange your trip.

Reservations: (510) 287-5000

Reserve between one and seven days in advance.

Wheels Dial-A-Ride

Wheels Dial-A-Ride can coordinate trips with East Bay

Paratransit and County Connection LINK (Contra Costa ADA

service). There is a designated transfer point at the East

Dublin/Pleasanton BART station.

Reservations: (925) 455-7510

Reserve between one and seven days in advance.

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CITY PROGRAMS

About City Programs

Many cities in Alameda County provide a set of specialized

services for:

People with disabilities.

Residents age 18 years and older with a verified disability.

People who take paratransit.

Residents who are eligible for ADA paratransit—or awaiting

eligibility.

Older adults.

Residents age 80 and over; some programs have a lower

age minimum to qualify.

In This Section

 What kinds of programs are available? (p. 46)

 Which programs are available in your community?

(p. 48)

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Types of Programs

Accessible Fixed-Route Shuttles

An accessible transportation service that operates on a

fixed-route and schedule. Rides do not need to be pre-

scheduled.

Origin-to-Destination Ride Programs

Door-to-Door Ride Program

A pre-scheduled, accessible, door-to-door service available

to seniors and/or people with disabilities.

Wheelchair Van Program

An accessible van transportation program, usually pre-

scheduled, available to eligible individuals who travel by

wheelchair or other mobility device.

Other programs (not provided by cities) include travel training (p. 50), and

volunteer drivers (p. 56).

To use these services, if available in your community, complete the City-

based Paratransit Services Application available as an insert in this guide

or online at AccessAlameda.org

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Group Trips

Round-trip accessible van rides for pre-scheduled/pre-

planned outings like special events, excursions, shopping, or

religious services.

Same-Day Transportation

Current providers do not consistently offer wheelchair-

accessible vehicles.

Subsidized Taxi or TNC Program

Subsidized taxi or Transportation Network Companies

(TNCs, e.g. Uber, Lyft) fares for eligible individuals.

Medical Return Trips Program

Subsidized taxi trips for individuals returning home from

medical appointments to eliminate the uncertainty of

coordinating trips with a pre-scheduled paratransit provider.

Scholarship/Subsidized Fares

Programs that distribute free or subsidized tickets for public

transit and/or paratransit.

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Quick Guide: City Programs in Your Community

Community Page Phone Number

Accessible

Shuttles

Ride

Programs

Group

Trips

Same-Day

Transportation

Alameda p. 2 (510) 747-7513    

Albany p. 4 (510) 524-9122   

Berkeley p. 6 (510) 981-7269   

Castro Valley p. 13 (510) 583-4230 Services provided by Hayward

Dublin p. 8 (925) 455-7510 Services provided by Wheels

Emeryville p. 9 (510) 596-3730   

Fremont p. 11 (510) 574-2053   

Hayward p. 13 (510) 583-4230   

Livermore p. 8 (925) 455-7510 Services provided by Wheels

Newark p. 11 (510) 574-2053  

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Community Page Phone Number

Accessible

Shuttles

Ride

Programs

Group

Trips

Same-Day

Transportation

Oakland p. 15 (510) 238-3036   

Piedmont p. 15 (510) 238-3036 Services provided by Oakland

Pleasanton p. 17 (925) 931-5376  

San Leandro p. 19 (510) 577-3462  

San Lorenzo p. 13 (510) 583-4230 Services provided by Hayward

Sunol p. 17 (925) 931-5376 Services provided by Pleasanton

Union City p. 21 (510) 476-1500  

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TRAVEL TRAINING

Travel training provides consumers with information and

hands-on training to learn how to travel safely and

comfortably.

Training sessions involve one-on-one or group instruction

designed to teach seniors and people with disabilities how to

travel independently on fixed-route public transit. Typically,

individuals receive training on how to travel to their most

frequent destination (for example, to work or to a medical

office).

Several organizations in Alameda County offer travel training

classes.

In This Section

 Which travel training providers are available in your

community? (p. 51)

 How to get in touch with countywide travel training

providers. (p. 53)

 How to get in touch with local travel training providers.

(p. 54-55)

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Quick Guide: Travel Training in Your Community

Countywide Travel Training Programs: Through the Looking Glass, Lighthouse for the Blind,

BORP

(p. 53)

Community The CIL

USOAC

Easy

Does It

CRIL

Hayward

LAVTA

Wheels

Tri-

City

City of

Pleasanton

City of San

Leandro

Alameda  

Albany

 

Berkeley   

Castro Valley

 



Dublin  

Emeryville

 

Fremont 

Hayward

 



Livermore  

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Community The CIL

USOAC

Easy

Does It

CRIL

Hayward

LAVTA

Wheels

Tri-

City

City of

Pleasanton

City of San

Leandro

Newark



Oakland  

Piedmont

 

Pleasanton   

San Leandro

 



San Lorenzo   

Sunol

 



Union City 

1 Bay Area Outreach & Recreation Program

2 The Center for Independent Living

3 United Seniors of Oakland and Alameda County

4 Community Resources for Independent Living

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Countywide Providers

Bay Area Outreach & Recreation Program (BORP)

(510) 849-4663 x 1378

borp.org/programs/

Training as needed to participants of BORP.

Lighthouse for the Blind

(415) 694-7357

lighthouse-sf.org/programs/skills/

Individual and group training for people with disabilities and

seniors with visual impairments.

Through the Looking Glass

(510) 848-1112 x8156

lookingglass.org

Training to families with disability issues in Alameda County.

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Local Providers

Center for Independent Living (The CIL)

(510) 841-4776 x 3118

cilberkeley.org

Individual training for people with disabilities and seniors.

Training primarily provided in Northern and Central Alameda

County.

City of Pleasanton

(925) 931-5367

pleasantonseniorcenter.org

Individual training for seniors 70+ and people with disabilities

in Pleasanton and Sunol.

City of San Leandro

(510) 577-7985

SLParatransit@sanleandro.org

FLEX Shuttle orientations for new members by appointment.

Community Resources for Independent Living (CRIL)

and City of Hayward

(510) 881-5743 x5938

http://crilhayward.org/our-services/bart-travel-training.php

Individual and group training for people with disabilities and

seniors in Hayward. Training primarily provided in Central

and Eastern Alameda County.

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Easy Does It

(510) 845-5513

easydoesitservices.org

Provides workshops on wheelchair repair and maintenance.

Livermore Amador Valley Transit Authority (LAVTA

Wheels)

(925) 455-7500

wheelsbus.com

Individual and group training for people with disabilities and

seniors age 65 years or older. Serving primarily those in

Livermore, Dublin, Pleasanton, and unincorporated areas of

the Tri-Valley.

United Seniors of Oakland and Alameda County

(USOAC)

(510) 729-0851

USOAC.org

Group training for seniors 55 years or older and people with

disabilities in Alameda County. Training primarily provided

in Northern and Central Alameda County.

Tri-City Travel Training Program

(510) 574-2053

fremont.gov/index.aspx?NID=1808

Individual and group training for people with disabilities and

seniors in the Fremont, Newark, and Union City.

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VOLUNTEER DRIVER

PROGRAMS

About Volunteer Driver Programs

Volunteer driver programs offer a network of volunteers that

provide door-through-door rides.

These programs connect riders to drivers who can provide

additional assistance to passengers by escorting them from

their homes to the vehicle and from the vehicle to inside their

destination.

In This Section

 Which programs are available in your community?

(p. 57)

 How to get in touch with an organization that provides

volunteer drivers. (p. 58-59)

 Descriptions of each volunteer driver program.

(p. 58-59)

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Quick Guide:

Volunteer Drivers in Your Community*

Community

Drivers for

Survivors

VIP Rides

Volunteers

Assisting

Seniors with

Transportation

Alameda

Albany

Berkeley

Castro Valley

 

Dublin 

Emeryville

Fremont

 

Hayward

 

Livermore



Newark  

Oakland 

Piedmont 

Pleasanton 

San Leandro  

San Lorenzo  

Sunol 

Union City

 

* Volunteer Driver program available at time of publication

(June 2018)

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Volunteer Driver Programs and

Contact Information

Drivers for Survivors

Provider: City of Fremont

Website: driversforsurvivors.org

Phone: (510) 579-0535

Free transportation and supportive companionship for

ambulatory cancer patients in Fremont, Newark, Union City,

Hayward, San Leandro, Castro Valley, Ashland, Cherryland

and San Lorenzo going to all cancer-related medical

appointments within a 60-mile radius of ZIP code 94538

(Fremont).

VIP Rides

Provider: LIFE ElderCare

Email: info@LifeElderCare.org

Website: lifeeldercare.org/get-help/vip-rides/

Phone:

 Calls from Hayward, Castro Valley, San Leandro, San

Lorenzo, Oakland: (510)-856-9010

 Calls from Fremont, Union City, Newark: (510)-894-

0370 x 2

Assisted rides for seniors and people with disabilities who

need help with grocery shopping, medical appts, community

groups, and errands. Destinations in Alameda County (and

Palo Alto for medical).

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Volunteers Assisting Seniors with Transportation (VAST)

Provider: Senior Support Program of the Tri Valley

Website: ssptv.org/vast-transportation-program.html

Phone: (925) 931-5387

Trips for seniors 60+ without other options in Dublin,

Pleasanton, Livermore and Sunol for the origin of the trip,

and throughout the Greater Bay Area to get seniors to their

medical appointments/destination.

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ADDITIONAL RESOURCES

5-1-1

511.org

Information about public transit, paratransit, or other

transportation anywhere in the Bay Area.

2-1-1

transportation.211alamedacounty.org

Free, non-emergency, confidential, 3-digit phone number

and service that provides easy access to transportation and

housing information, and critical health and human services.

Alameda County Area Agency on Aging (AAA)

(510) 577-1900

A variety of services for the wellbeing of older adults.

Wheelchair Marking and Tether Strap Program

(510) 891-7113

Access Alameda

(510) 208-7400

AccessAlameda.org

Alameda County paratransit information.