How does autoload work and how do I sign up for it for my Clipper card?
Once autoload is set up, Clipper will automatically add value to your card whenever your cash value
balance or BART High Value Discount ticket balance falls below $10. You can sign up through the Clipper
website via this link https://www.clippercard.com/ClipperCard/manage.jsf
Can I use my Clipper card to pay the fare of a person traveling with me?
Clipper cards are for individual use. Each rider 5 years of age or older must have his/her own card.
Will I still be able to pay for my BART fare with magstripe paper tickets?
While magstripe paper tickets are being phased out at our stations, riders will still be able to use paper
tickets to enter or exit through select fare gates. Riders will also be able to add enough fare to a paper
ticket to exit a station using add fare machines located inside the paid area of each station.
How do I get a refund of the balance on my magstripe paper ticket?
Customers can claim a refund for a magstripe ticket with a remaining value greater than $1.00. A Station
Agent will help process a ticket refund request. Tickets can also be mailed along with the reason for the
refund request to: Refunds, BART Treasury Department, P.O. Box 12688, Oakland, CA 94604-2688.
BART’s Treasury Department will then process the refund. For more information, call BART Treasury at
(510) 464-6841.
Will I still be able to purchase the red paper tickets (for disabled/students) and the green paper tickets
(for seniors)?
Yes, the discounted paper tickets will still be available for purchase at the Lake Merritt Station BART
Customer Service Center, the Clipper Customer Service Center at the Embarcadero Station and at San
Francisco International Airport terminals. The tickets will also still be available by mail.
Will BART still issue paper tickets for school-sponsored field trips?
Yes, the discounted blue tickets will still be available for purchase through Group Sales.
I use balance on my paper ticket to pay for single day parking at my station. How will I continue to pay
for parking this way if paper tickets are phased out?
We are rolling out a pay by app feature later this year before we expand Clipper-only sales to other
stations. Parkers will be able to pay for their spot through our official app using a credit card, debit,
Venmo or Pay Pal. The four stations involved in the Clipper-only sales pilot program do not have parking
facilities.
Do I have to give out any personal information to use a Clipper card?
No, customers can use Clipper anonymously. Clipper cards do not require registration. Registration is
required for added benefits such as discounts, autoload and balance protection.
Why should I use Clipper?
Clipper is accepted by nearly all transit agencies in the region and saves money. Adult BART paper
tickets have a 50 cents surcharge on every trip, which equals $1.00 per round trip. With a one-time
acquisition fee of $3.00, a Clipper card pays for itself in just 3 roundtrips. Clipper is reusable and long-
lasting, unlike paper tickets that get worn and tattered. Clipper allows riders to set up accounts that
reload automatically so they won’t have to wait in line at add fare machines.