Consumer Guidance
Following are the multiple redressal mechanisms available to
consumers for various complaints/ grievances:
1. FOC ( Fuse Off Call )/ Supply Interruption/Emergency Call:
Consumers are requested to Dial 94987 94987 for queries and
register grievances / complaints in the Minnagam – consumer call
centre functioning at Head Quarters, Chennai round the clock.
Complaints can also be registered by dialing 1912 of the Automatic Fuse
off call Centre functioning in every Electricity Distribution Circle 24X7.
2. Complaints on Electrical Infrastructural defects like damaged
pole, sagging line, open / damaged street light box /pillar box ,
dangerous exposure of wires, etc :
Consumers can take photograph of the picture in their mobile and
send to the following Whatsapp numbers:
3. Complaints of other nature such as Transformer/Pole/Street light
box/Pillar box defect, Meter defect, Low/High voltage complaints,
cable faults, spark, fire in electrical infrastructure, Billing
complaints, Complaints regarding new service connection,
Reconnection, power quality, Delay in service, Deficiency in
service , other issues relating to electricity etc:
Complaints /Grievance can be registered by dialing 94987 94987
of the Minnagam – consumer call centre.
Complaints can also be registered by visiting the tangedco website
www.tangedco.tn.gov.in reach us consumer complaints.
Complaints can also be lodged with the Section officer. If not
redressed, next level Sub divisional officer and then Divisional Officer can
be contacted. Superintending Engineer of every Distribution Circle is
holding grievance meeting in the Division office every month. The
grievance can be lodged with the Superintending Engineer during this
grievance meeting also.
Even if the grievance is not redressed in the above steps , the same
can be lodged with the CGRF- “Consumer Grievance Redressal Forum”
established under the provisions of the Electricity Act 2003 in every
electricity distribution circle office for redressal of grievances. The
addresses of all the Consumer Grievance Redressal Forums are available
in the Commission’s website as well as in the TANGEDCO’s website
www.tangedco.gov.in. consumer information Consumer guidance
Consumer GrievanceCGRF
In case of non-redressal of grievance by the forum or any Consumer
who is aggrieved on the order of the forum, may himself or through his
representative make a complaint within 30 days to the Electricity
Ombudsman who is attached to the office of the Regulatory Commission.
4. Complaints regarding Theft of Energy, Misuse of Energy etc :
Twenty one Enforcement Squads, each headed by an Assistant
Executive Engineer/Electrical are functioning throughout the state under
the control of Executive Engineers in 4 divisions i.e. Chennai, Coimbatore,
Madurai and Trichy. In addition to these Enforcement Squads, two more
Squads known as Flying Squad/Chennai and Intelligence Wing are also
functioning in the Enforcement wing. All the 23 Squads are supervised by
the Superintending Engineer/ Enforcement, Chennai with overall control of
the Director General of Police/Vigilance/TANGEDCO.
Consumers are therefore requested to prefer such complaints to the
Enforcement / Flying squad of TANGEDCO. For contacts visit
www.tangedco.gov.in. consumer information enforcement.
They need not be sent to the Commission.
5. Complaints regarding irregularities, dereliction of duty, corruption,
bribe etc., :
The complaints of this nature shall be sent to the vigilance wing and
higher authorities of the Licensee. These complaints shall not be
addressed to the Commission nor the copies of such complaints marked to
the Commission.
6. Suggestions regarding the changes in Codes/ Regulations:
Consumers desiring any change in the Codes/Regulations framed by
the Commission can send their proposal of such change in writing
specifying the reason, to the Code Review Panel formed under Regulation
27 of the TNE Supply Code / Regulation 51 of the TNE Distribution Code.
The proposal specifying the reason for the change can be sent to the
Member Secretary of the Code Review Panel, who shall be the Chief
Engineer /Commercial / TANGEDCO/ Chennai.
