SARAH MASTERS PAGE 1 OF 2
SARAH MASTERS
A: 22 Rose Street, Fairy Meadow NSW 2519
M: 0409 151 165
E: sarahma[email protected]
Li: www.au.linkedin.com/in/sarahmasters
QUALIFICATIONS & TRAINING
Bachelor of Psychology (Honours) – University of Wollongong
Key Achievements- Golden Key Society, UOWx Award Recipient
Professional Certificate in Counselling – Lifeline
First Aid Training – St John Ambulance Service
2015 – Present
2015
2015
PROFESSIONAL EXPERIENCE
Case Worker (Internship) – Family and Community Services
Responsible for supporting children, young people, families and communities in
varied and challenging circumstances
Assisted with cases – including visiting families in their homes and referring
services
Shadowed Senior Case Worker in order to develop a strong knowledge of case
work best practice
Telephone Crisis Support Counsellor – Lifeline
Phone counselling to clients in severe cases of mental and emotional distress
Provide immediate support and guidance, and clarification of options and
choices
Provision of referral information for relevant services in local area
Case management and reporting
Jul – Oct 2017
2015 – Present
EXTRA-CURRICULAR ACTIVITIES
Treasurer- UOW Psychology Student Society 2016 – Present
Australian Indigenous Mentoring Experience (AIME) Mentor 2016 – Present
Peer Assisted Study Sessions (PASS) Leader 2016
PROFESSIONAL MEMBERSHIPS
Student Member- Australian Psychological Society
SARAH MASTERS PAGE 2 OF 2
OTHER EMPLOYMENT
Retail Assistant/ Shift Supervisor– Subway, University of Wollongong
Leadership of up to 5 staff when undertaking shift supervisor role, including
accountability for store performance
Provide high levels of customer service, working as part of a cohesive team in a fast
paced environment
Follow strict policies and procedures – which includes safe food handling practices
and WH&S
Achieved ‘Team Member of the Month’ – September 2015
Customer Service Attendant – Coles Supermarkets, Wollongong
Adhered to policies and procedures in fast paced customer focused retail
environment
Assisted with the training of new staff
Achieved highest scan rate – May 2013
May 2014 – Present
Feb 2011 – Apr 2014
KEY COMPETENCIES
Communication & Interpersonal
Proven ability to deliver high standards of customer service to stakeholders, clients and referred colleagues
Able to connect with a wide ranging audience – age, socio-economical, gender and beliefs, demonstrated
through multiple successful group assessments at university and through telephone counselling experience
Organisation
Self-managed workload to achieve full time study, working in two jobs and personal commitments, utilising a
range of tools and technology to manage and plan weekly workloads
Able to work under pressure in demanding environments whilst maintaining a strong results focus, evident in
consistent Distinction average grade
Team Work
Proven ability to work as a team member in diverse environments through employment and university
Readily adaptable to working effectively with others to achieve set outcomes, demonstrated through
involvement in executive team of student society on campus
Leadership
Strong leadership skills acquired through employment experience, effectively managing up to 5 staff
REFEREES
Pauline Roberts
John Smoke
Professor John Smith
Senior Counsellor
Manager
Honours Supervisor
Lifeline Wollongong
Subway UOW
UOW School of Psychology
Ph: 02 4222 5555
Ph: 02 4216 2222
Ph: 02 42500 1111
