Technical Help

This guide covers basic sengs for the major supported browsers.

1. How to ensure that Acrobat Reader has been installed in your PC?

To check if Acrobat Reader has been installed:

Step 1: Click on the Start Buon

Step 2: Go to Control Panel

Step 3: Add and Remove Programs

Step 4: Look for "Adobe Reader" under currently installed programs. If

Adobe Reader is installed, kindly scroll down and move on to next page of

this document.

To install Acrobat Reader:

Step 1: Visit the Adobe web site at hps://get.adobe.com/reader/

Step 2: Click on [Download Adobe Reader] icon

Step 3: Follow the installaon instrucons accordingly.

2. If you are using a pop-up blocker, please add the following list as

your allowed sites

1. eservices.ica.gov.sg

2. www.enets.sg

3. www.enets.com.sg

4. dbsd2pay.dbs.com (for DBS/POSB Account holders)

5. pibenets.uob.com.sg (for UOB Account holders)

6. www.ocbc.com (For OCBC account holders)

7. www.plus.com.sg (For Plus! account holders)

8. ibank.standardchartered.com.sg (For Standard Chartered account

holders)

Microso Edge

Step 1: Click the ••• buon on the upper-right side of the browser.

Step 2: Click Sengs.

Step 3: Click Cookies and Site permissions.

Step 4: Click Pop-ups and redirect

Step 5: Click the Block pop-ups switch to toggle it between O and On.

Note: Set this opon to O to disable the pop-up blocker or On to enable it.

Step 5a: Alternavely, click [Add] and enter the site in the “Site” text eld.

Step 6: Click [Add] to add the site to the list of allowed sites.

Chrome

Step 1: Click on the > Sengs at the top menu to enter the chrome sengs

page.

Step 2: Under [Privacy and security], click [Site sengs].

Step 3: Click [Pop-ups and redirects]

At the top, turn the seng to Allowed or Blocked.

Step 3a: Alternavely, click [Add] and enter the site in the popup text eld.

Step 4: Click [Add] to add the site to the list of allowed sites.

Firefox

Step 1: Click on the > Opons at the top menu to enter the FireFox sengs

page.

Step 2: Click [Privacy & Security], and under the Permissions secon, uncheck

the box next to Block pop-up windows to disable the pop-up blocker altogether.

Step 2a: Alternavely, click on [Excepons] to open the dialog box for list of

allowed sites.

Step 3: Enter the website into the address of website eld, then click [Save

Changes] to save changes.

Safari

Step 1: Click [Safari] and [Preferences] at the top menu to enter the Safari

sengs page.

Step 2: Click [Security] and uncheck “Block pop-up windows” to disable

blocking.

Step 2a: Alternavely, under [Websites], click on [Pop-up Windows] Step

3: Set the dropdown list beside “When vising other sites” to “Allow”

websites

3. Document Uploading

Kindly ensure that the documents that you are uploading:

• File format should be only .jpg, .jpeg, .pdf

• File size should be less than 2MB per document uploaded

• File should not be password protected

If encountered the following errors

Please ensure the following:

• When naming the le please ensure that the le name does not

contain extra “.” Eg pay.slip.pdf is not allowed

• Check your internet connecon and ensure the uploading bar does

not lag or hang intermiently

• Compress the le to reduce the document size

• Re-save the document and upload

How to re-save the document?

1) Open PDF using Adobe Reader. Click “File” > “Save As…” and re-save as another PDF le with a

dierent name and try uploading again.

2) Right click PDF le, hover onto “Open with” > select “Google Chrome”

Aer the PDF has been opened in Google Chrome, press “Ctrl+P” or right click and select

“Print…”

Select “Save as PDF” for Desnaon and click “Save” and re-save as another PDF le with a

dierent name and try uploading again.