4
Recruiting Practices
Recruitment processes are an important part of any human resources strategy.
Economic crisis, market booms, natural disasters, and other unforeseen occurrences should
not send the hiring and firing process into a tailspin. Instead, organizations should have
strong plans to weather any literal or metaphorical storm. Long-term vision should include
anticipation of the need for new hires, job specificity, strong candidate pools, logical
assessment of candidates, securing the best talent, integrating new hires, and reviewing
processes for efficiency and efficacy (Fernandez-Araoz et al., 2009). Though Starbucks
responded to the recent recession with slashed jobs and closed locations, later efforts
focused on long-term goals and recruitment strategy. The “Starbucks College Achievement
Plan” was recently launched, offering free college education through Arizona State
University Online to all partners, including part-time employees (Starbucks, n.d.).
Training Structure
Business failures can sometimes be solved through training to develop new skills,
refine efficiency, and instruct staff on new policies, procedures, and tools. Issues
frequently trigger training but training efforts should always trigger business results
(Castaldi, 2012). When a large mistake, error, or need for improvement arises, not every
company is prepared to make improvements. As a large successful company, Starbucks
has more resources available to take staff out of their daily work and place them in
training sessions. Investment in training needs assessment and training sessions
themselves may be daunting for small companies; however, an organization operating in
more flexible environments can reap the rewards (van Eerde, Tang, & Talbot, 2008). As
Sections 2-4:
In the following three sections, the writer
focuses on several key points or operations
about the case.
Here, the author ties her evaluations of the case to
theories or research. What theory can you use as
support to show that your case study has a problem,
or is an effective practice?
It isn’t enough to simply state what is working or
what is not working. You need to support this with
evidence from theories, experts, or examples.
Be sure to include
an evaluation of
each key point of
the case.