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9. Provide behavioral and physical health care to beneficiaries using a whole-person
orientation and with an emphasis on quality and safety;
10. Provide care, or arrange for care to be provided by other qualified professionals. This
includes but is not limited to care for all stages of life, acute care, chronic care,
preventive services, long term care, and end of life care;
11. Engage in meaningful use of technology for patient communication;
12. Develop a person-centered care plan for each beneficiary that coordinates and
integrates all clinical and non-clinical health care related needs and services;
13. Coordinate and integrate each beneficiaries’ behavioral health care;
14. Designate for each beneficiary a care coordinator who is responsible for assisting the
beneficiary with follow-up, test results, referrals, understanding health insurance
coverage, reminders, transition of care, wellness education, health support and/or
lifestyle modification, and behavior changes and communication with external
specialists;
15. Communicate with each beneficiary (and authorized representative(s), family and
caregivers) in a culturally and linguistically appropriate manner;
16. Monitor, arrange, and evaluate appropriate evidence-based and/or evidence-informed
preventive services and health promotion;
17. Directly provide, or contract to provide, the following services for each beneficiary:
• Mental health/behavioral health and SUD services;
• Oral health services;
• Chronic disease management;
• Coordinated access to long term care supports and services;
• Recovery services and social health services (available in the community);
• Behavior modification interventions aimed at supporting health management
(Including but not limited to, obesity counseling, tobacco treatment/cessation, and
health coaching);
18. Conduct Health Home outreach to local health systems;
19. Provide comprehensive transitional care from inpatient to other settings, including
appropriate follow-up;
20. Review and reconcile beneficiary medications;
21. Perform assessment of each beneficiary’s social, educational, housing, transportation,
and vocational needs that may contribute to disease and/or present barriers to self-
management;
22. Maintain a reliable system, including written standards/protocols, for tracking patient
referrals;
23. Adhere to all to all applicable privacy, consent, and data security statutes;
24. Demonstrate use of clinical decision support within the practice workflow specific to the
conditions identified in the Health Home project;
25. Demonstrate use of a population management tool such as a patient registry and the
ability to evaluate results and implement interventions that improve outcomes;
26. Implement evidence-based screening tools such as SBIRT, PHQ9, GAD, diabetes and
asthma risk tests to assess treatment needs;
27. Establish a continuous quality improvement program, and collect and report on data
that permit an evaluation of increased coordination of care and chronic disease
management on individual-level clinical outcomes, experience of care outcomes, and
quality of care outcomes at the population level;